Sales Books
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A Book That Actually HelpsReview Date: 2002-05-30
A MUST BUY FOR EXECUTIVESReview Date: 2002-01-22
I read the excellent reviews in which professors recommended Beyond E. They were impressive. But, this book was written for executives and senior managers who have the very life of their corporations in the palm of their hands. It is obvious that Mr. Diorio has spent considerable time with his clients and sweat blood with them to achieve the best e-practices in marketing, promotion and selling.
I believe the book is about stretching the IT and Internet sales budgets so that busineses can grow at an accellerated rate. The book Beyond E is truly futuristic because it clearly outlines what the best companies have been doing and what the leaders of tomorrow (the followers of our leaders today) will be doing in late 2002 and in 2003. The blueprint is drawn up, the creation of dynamic selling technologies has been built, but, sadly, few understand it, and even fewer have actually implemented it. Companies like Dell Computer, IBM, Charles Swab, Amazon and e-Bay are only a few of these futuristic leaders that Mr. Diorio writes about. They "get it". How long will it take others? Mr. Diorio lays out in detail what needs to be done right now.
Mr. Diorio is like a drum major for executives to immediately order "the engineering of sustainable technology innovations into the sales and marketing process", to quote Stve Diorio. The traditional software analysts and programmers in companies are not prepared for the accelerated rate at which customer service and marketing creativity must be coded to stay abreast of changing customer needs and wants.
It is about knowing the mind of the customer and changing systems at every level of the company so there can be real-time change. I got a distinct sense of urgency in reading the book. As a management consultant, I now feel driven to alert my clients that "getting it" is urgently critical. Steve Diorio virtually screams out at us that positive results can be realized only from the implementation right now of dynamic marketing, selling and customer service e-systems.
Mr. Diorio understands how important all of these ideas are in order to create cutting edge business models and viable ways to turn IT chaos into order and opportunity. I am glad I read the book. I've recommended it to many of my clients and colleagues.
FINALLY... someone with substance!Review Date: 2001-12-15
Having read most of the more celebrated sales and marketing books of the last decade, this one actually has some substance behind it. I was thoroughly impressed by the amount of research and experience that stands behind this book. Instead of providing a few nice anecdotal cases about customer-centricity or customer loyalty, this book provides a comprehensive view of how technology is changing sales and marketing practices throughout an organization and across all brands. Most importantly, it provides you with actionable insights into modern sales and marketing best practices.
If you have been as frustrated as I have with the superficiality of recent sales and marketing books, then you should definitely give this one a try.
A marketing book of real substanceReview Date: 2002-01-04
Beyond e...goes beyond the e hypeReview Date: 2001-12-13

Could be the most important book you read this year.Review Date: 2004-11-29
Do yourself a favor-- find this book and read it as soon as possible.
The first two sections of this book show a study in selective reasoning by the medical establishment. Gaesser provides a mountain of evidence that all we've been told by the insurance industry, the medical industry, and the fitness over the last half-century or so regarding weight loss is a lie. We hear some of it now and again on the news, especially how low weight is linked to osteoporosis, but you've never seen this much of it together all in one place. Gaesser's position is that exercise, not weight, is primarily responsible for a person's health, and that "exercise" as we know it today (high-impact aerobic exercise) is not the be-all and end-all foisted upon us. All of which points out why overweight and obese people should be reading it (and popularizing it), and they are its target audience to be sure, but Gaesser makes a lot of noise about the normal- or underweight unfit, too.
The first two parts of the book are the theory, the third part is the practice. Gaesser provides a simple, easy-to-follow exercise regimen suggestion, infinitely customizable for the average person, and dietary suggestions without ever proposing a diet per se; his goal is to steer us towards eating healthier rather than rationing out what we can and can't eat. Again, the thin will benefit from following his guidelines just as much as the overweight. It's all common sense, of course, but he does point out a number of things that may surprise the average grocery shopper (for example, the actual amount of fat to be found in whole milk, which is staggering).
The book's only real flaw is stylistic; Gaesser, not to much surprise, has adopted the medical-jargon use of "overweight" and "underweight" as nouns rather than adjectives, and it's enough to drive the average stickler up the wall. It is certainly not, however, enough to put anyone off reading this. It may be the most important book you read all year, and should go on the short shelf of sacred books next to Peele's The Diseasing of America. **** ½
educated decisionsReview Date: 2003-04-16
The Truth About Weight TablesReview Date: 2002-10-30
Must Have AdvocateReview Date: 2005-04-07
I am a healthcare worker, and have long had a love/hate relationship with my fat body. Yes, I do think obesity exacerbates preexisting illnesses; but I don't believe fat causes illness in and of itself. Looking at comparative studies of people who are of moderate weight and even thin who have the same dietary and exercise patterns would be a more useful guage than immediately assuming that weight loss will magically make health problems disappear. Many times, it doesn't.
Recently the New England Journal of Medicine published a study that claimed that weight loss could extend your life by a (staggering) five to nine months. Wow. Whoopee.
There's More to Being Fat Than "Obesity Kills"...Review Date: 2005-11-10
He feels the obsession of a person's weight needs to be dropped mostly because weight loss is no guarantee for improved health. With his book he hopes to reshape your thinking on the various aspects of body weight and health, I think he will. Obviously, some facts are unquestionable if you eat only bad food and don't exercise you're in trouble. But overweight people can be strong and healthy; sometimes stronger and healthier than their slim counterparts.
With simple truths and simple facts Glenn explains how our expectations of body weight have been directed by insurance companies, the diet industry (30 billion plus industry), the fashion industry and of course media appeal. He thinks we should be focusing on metabolic fitness instead of weight. He discusses in great detail his views on metabolic fitness.
Glenn succeeds in taking the focus off weight. Instead he sheds light on the importance of physical activity over "exercise". The purpose of the physical activity is not to lose weight but to be healthy by moving. Lo-Carb-ers will not be impressed with the Nutrition for Metabolic Fitness section but I like how he encourages adding instead of taking away. According to him "No foods are strictly off limits."
A lot of what's discussed are the studies ignored over the last 20+ years showing body fat is not the problem. "Fat in the arteries and fat on the body are different and not necessarily related." Study after study becomes a bit tedious after a while but it is still good to know there's more to the studies than "obesity kills." For sure this book won't appease the die hard skeptic but for those of us who are obese, eat our fruits, veggies and continue a daily bout of physical activity, at least we know for sure it isn't all in our head. We're healthy.
I'm sure when you are finished reading Big Fat Lies you'll have a different view on the role of fat in your life. Pun intended. Reviewed by M. E. Wood

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Like Manna From HeavenReview Date: 2008-01-23
Many Good Ideas HereReview Date: 2007-10-23
Genuine Help for the Self-PublisherReview Date: 2007-11-12
A resource for authors and independent publishers. Review Date: 2007-09-03
A must for every authorReview Date: 2007-08-22

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A book for the Ages!Review Date: 2007-05-22
Deming delivers!Review Date: 2007-05-19
My favorite chapter is chapter eight. This is where he teaches the reader how to truly understand their own brand. No faking, no veneer as he puts it. No pushing hot buttons to make a sale. Just understanding who you are and then creating sincere and unique interactions with those around you. This in turn will get people to trust you forever and become your evangelists. I also love his take on the ripple effect. As he writes "Your actions generate far reaching ripples." He tells about the real effects of our actions, both positive and negative, then he gets into a true story about Sears that is both eye opening and absolutely hilarious!
This book is going in every office in our organization. It's a fast read and one you'll want to read over and over again. I highly recommend this book to anyone with the sincere desire to improve their personal and professional image. Or as Mr. Deming puts it- your Brand.
Deming's book is a blue print for creating customers for life!Review Date: 2007-05-17
Chandler
Buy This Book.... NOW!Review Date: 2007-05-23
This is a very well written book filled with stories to inspire. The type of writing that obviously comes from years of experience and a passion to help others. As Deming mentions in chapter eight, "you can't fake sincerity".
To sum it up - Don't think you need to be a business owner to buy this book. This is a great lesson of customer satisfaction and communication skills for anybody who interacts with others on a daily basis. Deming seems well versed in what it takes to form a successful relationship - both personal and business. I'm just glad he took the time to share some of his insightful stories with the rest of us.
Not Your Father's Book on Branding ...Review Date: 2007-06-19
Coincidentally enough, just 2 days before reading this book, my family and I rented a movie that seems to be a perfect and real-life exemplification of Deming's "You-Are-Your-Brand" hypothesis: "The Pursuit of Happyness." Based upon a true story, it's about Chris Gardner, a down-on-his-luck salesman who can't buy a break, even after he is given the "opportunity" to compete against 19 other unpaid interns at a stock brokerage for 6 months for one permanent position. His successes started only after he began creating unique experiences for his prospects and clients rather than just those typically provided by such brokerages. His first big "splash" took awhile, but the ripples that resulted got him the business he needed to beat the other 19 and earn the job. (I wish that I had read this book first!)
Definitely a good, fast and worthwhile read. And definitely not you father's book on branding. And that, here, is a good thing.

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Excellent Advice for Any BusinessReview Date: 2005-11-07
New Ideas and Outstanding Marketing StrategiesReview Date: 2005-11-11
Action words not theory wordsReview Date: 2005-11-25
Hand to Hand Marketing Do's & Don't'sReview Date: 2005-12-15
Then I read "Break Through the Noise," a tight, applicable-to-all-industries, tip & technique-packed instruction manual on how to connect with even the most reticent or distracted of Prospects. (And few Prospects are as reticent or distracted as our target customer, the middle-management engineer!).
Read this book, and you'll never engage in "hand-to-hand" Marketing the same way again.
Talking PointsReview Date: 2005-12-03

D. K. LuraasReview Date: 2002-08-27
BreakawayReview Date: 2002-08-22
Don A. Johnson
Principal,
The Clarity
Group, Inc.
Excellent Book!Review Date: 2002-09-03
Breakaway is a must read!Review Date: 2003-04-05
The main theme of the book is that in order to break away from the competition in today's ever-changing economy, an organization must effectively develop employees to deliver value to the customer faster than the competition does. After analyzing how organizations currently train employees and the deficiencies associated with this type of training, Fred goes on to define a new method for bringing employees to proficiency faster and more successfully than traditional training methods.
The first several chapters of the book document a new model for human performance and the three rules for accomplishing peak performance. The first rule - Establish a proficiency threshold - describes how to determine the point at which an employee is equipped to deliver the promised value to customers quickly. Fred clearly describes the questions that managers must ask in order to define the proficiency threshold and discusses the relationship of the proficiency threshold and the value chain.
The second rule - Accelerate the accumulation of experience - includes a discussion of how people really learn, describes the four phases of learning, discusses how traditional training methods leave the accumulation of experience to chance, and how to manage the accumulation of learning. Using an example of training copper splicers to become fiber optic cable splicers, Fred demonstrates how to successfully manage the accumulation of experience in relation to training.
The third rule - Measure the cycle time to threshold proficiency - describes the metrics used to measure the how fast an employee can be trained to arrive at the proficiency threshold. Fred goes into some detail on how to measure the overall proficiency of the organization, and redefines the learning curve as the proficiency curve.
In the last half of the book, Fred describes how to "put it all together". Recognizing that no two companies are the same, Fred compares and contrasts the styles of two very different companies. What emerges is that there is no set of rules for achieving organizational proficiency, rather there are a set of key concepts that managers must be aware of in designing fast, effective, successful development programs.
In summary, this book is very readable, indeed it is designed "...for the business leader, to be read in the time it takes to fly from Chicago to San Francisco or Denver to Miami." True to one of the key concepts, the book is clear, concise and to the point.
About the author:
Charles L. Fred is a thought leader
in performance improvement and an expert in learning speed. He is the founder and CEO of The Breakaway Group, which provides
seminars and workshops to teach the concepts described in Breakaway. Formerly the CEO of Avaltus, a leading provider of e-learning
services, he has also directed major change efforts in both the manufacturing and service industries, has consulted to successful
companies around the globe, and has been a frequent speaker to major business forums and groups of senior executives over
the past twenty years. Once a nationally ranked NCAA track athlete, he continues to compete in corporate races across the
country. He lives in Centennial, Colorado, with his wife, Julie, and their three teenage children.
Review by Richard D. Turnquist.
If you only have time for one book this year, read this one.Review Date: 2002-09-21
To win in business, you must break away from the pack and stay ahead by serving your customers extraordinarily well. "Speed-to-proficiency is more than a theoretical advantage; it is the most devastating competitive weapon in a world where the competitive forces of scale, automation, and capital are subordinate to the power of a proficient work force."
I enjoyed this book, right from the first sentence -- "This book is designed for the business reader, to be read in the time it takes to fly from Chicago to San Francisco or Denver to Miami." Breakaway is an easy read with a vital message. Read it.

A Visit to BremenReview Date: 2008-11-04
So-soReview Date: 2008-09-01
Fun to share with others.Review Date: 2006-03-22
A Favorite Story Beautifully IllustratedReview Date: 2007-01-09
ISLP (R)Review Date: 2004-07-25
The donkey kicked the robber with his hind legs, that is why I liked the book.

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Very practical career adviceReview Date: 2008-07-21
Did you ever feel that even though you were giving it your all at work you weren't getting noticed by those who count (boss, clients, co-workers)?
Did you ever feel like you were stuck doing tasks that you were unsuited for or that you didn't like to do?
If the answer to any of the above questions is "Yes!" then I recommend that you pick up a copy of career coach Sherri Thomas's book, Career Smart: Five Steps to a Powerful Personal Brand.
When I read Career Smart the one point that came out to me in every chapter was that your career isn't your job title; it is what you make yourself out to be. Sherri Thomas calls this "your own personal brand".
To come up with your own personal branch you have to assess yourself in a thoughtful manner, looking at your experience, skills and what you want to do and like to do. Then you basically have to define a brand for which people will know you by professionally and to a certain extent personally. In a sense you are positioning yourself as the company and industry expert on the field that you have branded yourself in. The author gives a load of examples on how go gain the knowledge you may need, target and increase your networking contacts, and to get known by writing reports, articles (for newsletters and industry media) and by power networking (creating circles of influence, mastermind groups and speaking at industry events).
Sherri Thomas gives examples from her own successful career of how this all works and assures the readers that this will work for them as well. The reader can see from her own experience that careers aren't defined by your titles but rather than by the work that you do. When you successfully brand yourself you start attracting more of the projects and jobs that give you a feeling of satisfaction rather than the work that brings you down. This also leads to high income and prestige.
Much of what Ms. Thomas has put forward in her book is common sense but the nuggets are ideas you might not have considered before or maybe put in the back of your mind and never tried. So if your career is in a rut, or you just feel that you could be doing better than you are when it comes to overall satisfaction, I recommend spending the time and money to get this book. If you are not where you want to be or your don't have a feeling of fulfillment in your job you have nothing to lose and everything to gain!
Personal Branding GuruReview Date: 2008-11-30
Who are you?Review Date: 2008-11-26
Career SmartReview Date: 2008-08-28
For most of us, the main problem is that our brand is fuzzy. The way we look, the activities we undertake, how we act, and the talents we use tend to lack any sort of connection. Mostly that is because we lack clarity on who we are, what we want to portray to the world, and how we are going to accomplish this things.
Career Smart seeks to help define a personal brand that will describe you and your unique qualities, even if you don't think you have anything worthwhile to brand. The author then shows how you can use this brand to further your current career path whether you are looking for work, in a job you hate, successful but looking to move forward, or looking to move into an entirely different career.
Go from ordinary to extraordinaryReview Date: 2008-08-18
Now is the time to work on your branding and presentation so that when an opportunity comes along, you are ready and ready to beat the competition.
Sherri provides us with strategies, best practices and lessons she has learned to help us all be successful and be a leader in our chosen field.
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Moments in HistoryReview Date: 2007-08-17
I'm not active in sales myself at the moment, but I can see the importance of the lessons in this book. I know I learned much more in the section about presenting than I ever did in my college speech class.
The way Mr. Hansen compares selling strategies to historical stories makes reading the book, and remembering the details, very easy and enjoyable. He doesn't try to complicate things with so many modules and formulas etc., instead telling things as they are. By giving examples, historic and personal, and explaining his reasoning, you feel more inclined to follow his advice than if he just said 'do this' (the 'because I say so' kind of a deal like you get in many textbooks).
The DNA Selling method itself is simple, straightforward -- and extremely important.
Discovery-Qualification
Need-Problem
Ascertain-Pain
Basically; make sure the prospect is qualified (by asking essential discovery questions), find out what they need, see how much it would hurt them to not purchase what you are offering.... Mr. Hansen includes many sample questions and scenarios so you can pick the ones that fit you (and your company) best.
This book encompasses all the elements in the DNA Selling method, but there are three more books where Mr. Hansen takes important parts of the cycle to go into more detail:
Power Prospecting (From Great Moments in History)
Winning Sales Presentations: Presentation Strategies for Modern-day Sales People (From Great Moments in History)
Sales-side Negotiation: Negotiation Strategies for Modern-day Sales People (From Great Moments in History)
SellingReview Date: 2005-07-07
This book is phenomenal. The sales methodology taught in this book is absolutely priceless. When I engage with clients, I now do so with purpose and clarity. I am able to gain the knowledge I need to effectively move my prospect to the next level in the buying process while keeping the customer confident and comfortable in their buying experience.
The DNASelling method, in particular, is the most brilliant qualifying and interviewing strategy I've seen. However, it's not for the casual sales rep. I know from experience. I consider myself fortunate to have been involved in a training that Mr. Hansen conducted. He trained our entire sales organization in The DNASelling method and it was immediately obvious who implemented the training and who didn't. 6 months after his training, the top 7 reps were all diehard users of Mr. Hansen's system. For anyone who has read this book, they will tell you that it is for elite sales professionals, not average sales representatives.
I do not recommend this book for someone looking for the traditional fluffy, "motivational" milquetoast sales book. This guy is hard core about winning and he outlines exactly how to do it.
Take it to the next level.Review Date: 2005-06-07
Cerebral SellingReview Date: 2005-06-02
Great Book!Review Date: 2005-05-20


Best Christmas Book of the Season!Review Date: 2006-01-09
--Good Coffe table book--Review Date: 2006-01-04
Do you associate a certain film with Christmas? Well, this book gives detailed information in the chapter called Holiday Movie Classics. Some of the old movies mentioned are: Holiday Inn (1942), Christmas in Connecticut (1945), It's A Wonderful Life (1946), The Bishop's Wife (1947), Miracle on 34th Street (1947) and White Christmas (1954). With each film, a brief summary of the storyline is given and all of the actors are named. I have to say that was my favorite chapter.
You can also learn about the tradition of mistletoe, sending cards, singing carols, how Santa's reindeer were named and questions you never even thought to ask!
The book answers a lot of questions and I thought it was well researched, but this is primarily a secular book so don't expect many religious topics. Most of the religious references are in the chapter called Nollaig Shona which is Merry Christmas in Irish. The two references that I found to the Magi (Wise Men or Three Kings) was in a paragraph about the song, "Twelve Days of Christmas." In the song, the Twelfth Day is the Epiphany, the day that the Three Kings brought gifts for the Baby Jesus. (That's the reason that many of us leave our Christmas trees up until, January 6, which is the twelfth day of Christmas). The other reference was about a piece that was done by Dave Brubeck.
The word Christmas comes from two words put together. They are Christ's Mass.
A Must for the HolidaysReview Date: 2005-12-30
In more than 280 pages, the authors discuss all things Christmas as they pick their "Top 10" in categories ranging from mistletoe to carols, from rangifer tarandus (reindeer) to animated cartoons. The choices are necessarily subjective, and much of the text is funny, filled with references to pop culture, music, TV and film. Pick your idea of the 10 worst Christmas songs on the radio, and see if your list compares with theirs.
The authors include scads of trivia and the inside scoop on holiday history and traditions you may never have heard of.
As you enjoy the nostalgia you'll also find useless but fascinating stuff like this: Somebody figured out that Santa has to visit 91.8 million homes in 31 hours, which means he has to make 822.6 visits per second and travel at 650 miles per second. Whew!
This would be the perfect book to have on hand for guests at Christmas, and it would make a great conversation-starter. It's fully indexed, and the bibliography includes quite a few Web sites for follow-up.
Superb!!Review Date: 2005-12-03
A nice bit of the Christmas cheer.Review Date: 2005-11-24
Tons of short, fun, interesting snippets of holiday information. Just perfect to pick and read for a few minutes. This book is the perfect holiday "bathroom" book, and I don't mean that in a bad way. There's something in here for everyone, and tons of short, fun, and interesting trivia about Christmas. As the other review said, you can read a chapter or two then come back to it later.
Leave it out for guests to read, too. It makes Christmas more fun!
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