Professional Books
Related Subjects: Players WNBA
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Given to my daughterReview Date: 2007-01-09
You have to get this book!Review Date: 2004-12-04
A great book for people who don't like surprises!!Review Date: 2006-11-08
Yes, I do have brains, but I feel that I owe most of my great score to the awesomeness of this book. I hate surprises - of just about any kind. This book tells you EXACTLY what you need to know, and shows you EXACTLY what you will see on the test. There are ABSOLUTELY no surprises on the day of the test! The prep test you take in the book will show you how to answer the questions. The L.A.S.T. isn't hard. It is tedious. Knowing what the questions are going to look like and how to maximize the 4 hours you have to take the test by ignoring erroneous (and time consuming) text is a big key to success. I do not recommend doing "outside studying" because if you are planning to be a teacher and have four years of college already, you will not have trouble passing. Don't make yourself crazy brushing up on all your old textbooks - it is a waste of time. Most of the questions have the answer embedded in them already. You just have to fish it out. This book teaches you how to do that. Buy it.
Use This Test GuideReview Date: 2006-01-10

Used price: $3.37

Ideal for getting you started on "how to" identify Classes.Review Date: 2000-12-03
A lot of OOA books like to tell how to design from start to finish. However, some (most) of us are thrown in some obligatory process without consent. CRC will bridge the gap on getting your Classes defined.
Also, CRC works well for "Use Cases". I use CRC after a good Use Case session for Class Diagrams. Some prefer to do CRC before Use Cases. That's the beauty, CRC can be injected anywhere you deem fit.
And, finally, this book will get you "thinking in objects" fast!
Great book for helping do high level OO design.Review Date: 1998-12-02
Informal down to earth technique for everybodyReview Date: 2002-03-15
The technique itself can be very enjoyable and if you can convince very formal people to use it, it will change their lives, much more then any formal OO methodology will do. CRC Cards make you live software systems! This should be the first experience of everybody who wants to learn OO. You can even use it to explain your work to your kids:-)
High-effective but fragileReview Date: 2002-10-12
I was in OO development for five years and I was thinking about a solution which will improve the efficiency of OO design and help to avoid splitting the program between developers who create their own set of classes they are responsible for. Such splitting leads to integration problems and overall design imbalance. Fred Brooks has described this consequences in his famous book "The Mythical Man-Month", where the modules are being written first and integrated later, and the coordination of interfaces between modules written by each developer requires essential effort and time. The CRC Card Book shows how to have "the interfaces" coordinated in the very beginning.
However, the methodology described in this book is "fragile". As soon as it isn't followed by all of the developers, it became useless. But if it is followed, the results are amazing. The book, however, is not very easy to read and lack something which can attract the developers who are "neutral" to improving their way of creating OO programs. But, for the people who already have strong OO background and are seeking the way how to improve their efficiency significant, the book is a must-have.

Used price: $63.63

Professional French Pastry volume 2Review Date: 2005-01-18
This book has a lot to offer the professional. Note that the emphasis on this volume is production. It goes beyond the basics of volume 1 (sanitation, making batters, proper baking techniques, etc.), while fancy, sophisticated decorations are reserved for volumes 3 and 4. The mini lessons in this volume are more or less equivalent to the instructions I got at culinary school. The great value here is that there are many more subjects in this book than in any cooking school class. If there is something you wish to do but never did at school, the recipes in this book will give you enough detail to do it successfully the first time through.
Even for the home cook, there is much here of great value. Like cooking school, the lessons in this book are designed for cooks who may or may not have previous experience. If you are going to try something from this book, you must follow all the instructions to the letter, gather the necessary tools and ingredients, have patience, and expect to fail once or twice before you get the hang of it. Also, pay careful attention to the difficulty ratings to the recipes; the instructions make everything look easy, but this is misleading. If all you get out of this book is the proper method to make pastry cream and creme anglaise, a couple of candies, a decorated cake or two, a couple of tarts, and brioche, then this book is very worthwhile.
There are a few cautions, however. I found some format problems: pictures mis-labeled, the butter cream section is messed up, etc. The original copyright date is 1985, and first published in English in 2000; this means that the patisserie here is probably 3 decades old, and much of it very out of fashion. Also, note the title is "Professional French Pastry", and bears little relation to pastry as it is commonly served here in the US. It's primary value is that of a training manual, and not a guide to current, trendy pastry trends or tricks.
It has chapters on: basic creams, 2 chapters on secondary creams, confectionery, and finished pastries (pate a choux, cakes, tarts, puff pastry, and brioche presentation). The last section on finished pastries is by definition advanced, and occupies the second half of the book.
This series leaves very little to guesswork. Not for novicesReview Date: 1999-04-12
No regretReview Date: 2002-10-05
A complete howto on french pastry methodologyReview Date: 2002-02-13
Don't expect a book for keeping on the table in the living room because of its pretty pictures, like the latest trend in cookbooks seems to mandate. This book is directed towards people who need to do something in the kitchen, and tries to tell them how in a relatively simple way.
A very nice book, although it is directed towards learning in a professional environment. You will also need volume 1 to get the full benefit of this book.

Used price: $6.23

RecommendedReview Date: 2008-02-13
Insightful and PracticalReview Date: 2007-07-10
An effective communication modelReview Date: 2007-06-13
Not Just for PastorsReview Date: 2007-05-21

Insightful, informative, and challenging. . .Review Date: 2002-04-11
These are examples of the experts. Robert Bellah, a sociologist, argues for a rich, interpersonal world as he pleads for Americans to listen and see, by adopting an ethic of responsibility, of moral discourse, instead of control and commodification (13).
Patricia Benner, a professor of physiological nursing, advocates that, "effective caregiving requires more than intent or sentiment. It requires skill and knowledge and being in relation with others in ways that foster mutuality, empowerment, and growth" (45).
As a pastor and theology professor, Eugene H. Peterson describes the difference between genuine caring and control veiled as caring. Dr. Peterson believes that we are meant to open out toward our neighbors and open upward towards God, and that we can be whole and healthy humans only to the degree that we do this (69).
Pediatrician E. Dawn Swaby-Ellis states that "whatever the competing factions my challenge is the same: to be effective, efficient, and empathic" (84). Furthermore, she believes that caring for patients must come out of true concern and love for them (90). Her personal caring relationship with her patients was deeply validated by her exposure to the biopsychosocial model proposes by George Engel and expanded by Paul Tournie to include the spiritual dimension. Although, Dr. Swaby-Ellis praises many of her teachers, she declares the Holy Spirit to be her greatest teacher. "It is one thing to be a Christian who wishes to live a life of obedience to God by showing love to mankind. It is another thing to integrate our faith into the fabric of our being so that our actions mirror our spiritual belief" (93).
To Anna Richert, an educator, all teaching practice must help kids to grow through caring. Although there are increasing challenges and dangers educators deal with daily as they attempt to care by teaching in urban chaos, still "children need care and they also need to learn to care for one another. Ultimately they need to learn to care for themselves" (109). I agree with Richert that fundamental to teaching children to care is the fact that children "need to feel and be safe" which includes "needing to trust others, and having a sense that others believe in them" (109).
To Care is to ListenReview Date: 2002-03-29
Phillips' book is a positive example of how ritual and relationship can fuse to embrace the unique personhood of students, patients, clients, and parishioners; thereby, humanizing what has been viewed as merely objective clinical processes and procedures. The distinguished practitioners and scholars who contributed stories and essays are to be commended for their efforts in providing authentic care themselves and in sharing their insights.
The stories are powerful. A Holocaust descendant's anxiety is relieved because the psychotherapist heard with an inner ear, the patient's real and heretofore unexpressed need. Attention to the not said and the unseen on the part of the caregiver is of terrific value when providing care. An abortion case is reviewed with some of the multiplicity of implications that are involved. "Sammy," a six years old Amish boy, kicked by a mule, is restored to health. The preparation of a simple meal and the opportunity to learn the history of an African-American woman's family (Ambrosia Jones) helped pave a road to recovery. Death by choice in a chapter of the same name is provocative. Blake's story is about the unattractive child. It presents the compassionate value of a mother's love, and reveals a doctor's openness to in-seeing and in-hearing, and thereby some profound learning occurs. Mrs. Clark's paralysis and the visiting male nurse's ritual and relationship pastoral care story are inspiring.
The insights are powerful. Benner wrote: "If we were able to replace our disease care system with caring practices that foster illness prevention and health promotion so that clinical wisdom could be fostered from caregivers and receivers alike, we would alter dramatically how we are spending our health care dollar" (59). Eugene Peterson described the pastor's task: "Pastors identify God in the action, God in the language" (74). Peterson's challenge was to learn when to care, and not to care. The Atlanta, Georgia pediatrician, Dr. E. Dawn Swaby-Ellis learned: "My greatest teacher in learning how to care has been the Holy Spirit" (93). Clinical Psychologist Mima Baird echoed the sentiment by contributing: "To care is to listen; to hear is to care" (96). Teacher Anna Richert noted that it lies within the ability to make authentic connections that the capacity for care is enhanced, and by implication, the significant educable moment can be realized. Professor Joel Green draws attention in his summary statement: "Just as we know the character of God only in the concreteness of our lives, especially within the community of God's people, so we recognize the threads and hues of human reflection of God's character only in the fabric of social life in the everyday world" (165).
Quickly paced, tightly written, and imaginative stories, and longer, but nevertheless interesting reflections and observations, make The Crisis of Care an excellent addition to every caregivers memory storehouse and personal library.
An insightful examination of the state of care in AmericaReview Date: 2002-02-15
While, to me, some of the narratives and essays were not as excellent as those I mentioned, on the whole the book is worth reading. I recommend it.
To Care or Not to CareReview Date: 2002-04-15
April 10, 2002
The Crisis of Care is moving away from the technological, managerial aspect of caring. The need is to restore the concern and compassion for the need of the care receiver. Persons care for the wrong reasons. If it is not the aspect of filling the prescribed attention to a patient, very often there is the one who is interested to help or assist because they feel a sense of moral commitment or the sense that it will make them feel good. The editors quote Wuthnow's survey report that 42% of Americans were interested giving themselves for the benefit of others. The percentage dropped to 15% when asked if they were willing to sacrifice to help another person." (1994, p.23)
"From the time we were children, we were told by our parents and our grammar school teachers to "Pay Attention!" Even though we have grown inured to this injunction and shrug it off, there are few things in life more important." (1994, p. 28) Restoring those concerns for the individual, the context of their situation and what it is that needs to be protected for the care receiver is important.
Steven Covey in his writing cautioned against responding to the "Tyranny of the Urgent". In "The Crisis of Care," the chapter, "Teach Us to Care and Not to Care," says the caregiver who offers standardized responses to the needs or responds to that which gives only immediate relief, is not giving the full extent of care. There needs to be the caregiver who is will not only to pray for the receiver only, as an immediate answer to the problem, but who is willing to take the time to teach the receiver how to pray. This awareness of how to pray helps the person begin to understand that value can be found even in the experience of their suffering.
Creating a context of care, listening and reducing isolation are all important in care giving. It is not enough to know the facts about a person or even the facts about their situation. The concern is that one knows the issues and reasons, which surround those facts. This is important whether it involves the student in the school or the patient wrestling with the quality of life. "From a theological standpoint, any notions of caring we might have grow out of our divine vocation, to reflect in our lives together in the world the character of God, manifest in his covenant love, (the compassionate behavior of God)."
Phillips and Benner blend the use of narrative, dialogue and instruction to emphasize the strengths and weaknesses in present day care giving. The reoccurring issues of finding the context, the willingness to listen and the autonomy of the care receiver emphasize the point of the writing that care giving needs to move beyond the mechanical and technological response.

A Great BookReview Date: 2003-10-06
I really enjoyed this bookReview Date: 1998-12-15
THE BEST FOOTBALL NOVELReview Date: 1998-09-17
FOOTBALL AS A METAPHOR FOR OUR VIOLENT TIMESReview Date: 1998-09-14

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*A*lways *B*e *C*losingReview Date: 2002-08-25
When combined with Levine's Guerrilla PR: Wired, which explains how to promote and assist the client, Cross-Selling Success can immeasurably boost both your client's and your bottom lines.
Don't view this book as little more than a glorified used-car salesman's style. Excuse me, I meant pre-owned sales consultant's assistance.
Rather, view it not even a guide to acquiring new accounts. For what is this skill but an insight into human psychology? A way to ascertain a person's feelings and thoughts upon a certain business relationship, size up the strengths and weaknesses of those thoughts and then offer that individual an option that better satisfies that individual's preferences.
Because of that, I recommend Cross-Selling Success.
Practical answers for the #1 sales challenge!Review Date: 2002-10-21
If you have looked around at the sales books out there, you know that there is not a lot of really good practical advice on cross-selling strategies. Harding does a great job offering suggestions which are effective and reasonable. We have used some of the strategies in his previous two books with great success and we are looking forward to implementing the cross-selling strategies as well. Another great book!
Best Book (By Far) On Cross SellingReview Date: 2003-08-27
(1) Buyers. Identify the key buyers in the client organization and strive to create relationships with as many -- if not all -- of these buyers as possible.
(2) Events. Create "events" such as kick-off meetings, progress meetings, and fact-finding/exporatory meetings that put you in a position to build these relationships and mine for signals (number #3 which follows) of additional needs or concerns.
(3) Signals. Listen for signals that the client may need additional services. These signals may be obvious (such as the announcement of a merger or acquisition) or may be simple comments.
(4) Techniques. Professionals should equip themselves with listening, relationship-building, and sales skills in addition to professional skills and expertise.
The book provides extensive case studies to show each principle in detail and also provides a representative list of the types of events and signals to consider. Again, this book is by far the best available on cross selling. I highly recommend it.
a great practical guideReview Date: 2002-10-21

Exelent BookReview Date: 2007-04-03
Great for pros and home chefsReview Date: 2001-12-31
Must buy culinary studentsReview Date: 2003-06-09
Study Guide for the National Servsafe Exam: Key Review Questions and Answers with Explanations (ISBN: 0971999678). It showed me the type of questions asked on the exam. In addition, was quite helpful for my sanitation class. Get both books if you're in culinary school.
Finally...Review Date: 2001-12-12

Used price: $11.48

A page-turning read steeped in the senses of yesteryear.Review Date: 2006-11-06
Another good book from BlanchardReview Date: 2006-10-30
I'm a raving fan of Customer Mania ! ! ! Review Date: 2004-12-18
Along with Jim Ballard, a co-author with Ken on the phenomenally successful Whale Done, and Ken's long time associate and friend, Fred Finch, Ken has crafted yet another typical Blanchard book - an easy read with easy to understand practical ideas that may be simple, but not simplistic. Customer Mania! focuses on the four keys of setting your sights on the right target, then treating customers and employees the right way and finally, building the right kind of leadership. The wisdom and direction on this last point alone make this book a must read for any manager serious about creating raving fans.
One huge strength of this book is that it is based on the real life business experience of Yum corporation. The frontline insights and tips must have cost Yum millions upon millions of dollars to learn. I note Amazon is selling the book for $13.57. That's got to be the greatest deal since the Dutch bought Manhattan!
Customer Mania! is a worthy companion to Raving Fans and I urge every one of the more than a million people who have bought Raving Fans to order their copy of Customer Mania! now!
This should be called "The CEO's Bible"Review Date: 2005-08-23
I took the book home and read it cover to cover, trying to figure out what Customer Mania was and how do I become a Customer Maniac? I have worked in customer service for years, and the answer was simple: Do it right, and do it right the first time, because you WANT to. Things I had wanted to do under other bosses to help my customers get what they need and want, but was afraid to, because the Boss wouldn't understand or it would cost too much, or take too much time, or wasn't our department. At YUM! there is no such thing as "not my department". If that is a customer who needs your help, then that customer IS your department.
The book gives great anecdotes to illustrate his point in an easy to read, easy to understand manner. You feel as though Mr. Blanchard were sitting across from you talking to you in person. YUM! has a ways to go in really winning over its customer base, in assuring the customer that YUM! will be there no matter what to make sure they have a great experience in one of their restarants, but we are getting there.
And the marching band walking through the building to recognize outstanding employees? It's true.
Every CEO of every company should read this. The things that YUM! does to recognize its employees for a job well done on a daily basis doesn't add up to much in terms of time or money, but the return on that investment is phenomenal. Even as an entry level employee, I know that David Novak cares about the work I do and every day I give 210%, KNOWING that my leadership sees it and appreciates it.

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Awesome!Review Date: 2008-09-01
Absolutely hilariousReview Date: 2008-08-22
Simply amazingReview Date: 2008-08-07
[...]
"Thankfully, there was a group of cute girls at a nearby booth, and I had finished off 5 surprisingly strong $[...] drinks. Feeling indestructible, I got up and walked over to the girls' table and tapped my glass on their table gavel-style a couple times. They stared at me blankly. They were indeed kinda cute. But, sometimes it's more about the entertainment.
"I'll tell you what I'm gonna do," I began the proposal. "I'll buy you girls your next three rounds of drinks if you can guess what my friend over there does for a living" I offered grandiosely, pointing at my friend who, on cue, raised his glass high in acknowledgement. The reflection off his Harvard ring was majestic.
The girls all looked at each other awkwardly, as if hoping some sort of greater group intelligence would instruct them on how to proceed. I stood slightly bent over, supporting myself with my palms on the table, and watched them. The DUFF was apparently also the most outgoing.
"Uhm. Let me take a wild guess. He is an investment banker?!" she responded in a fantastically sardonic tone.
Learned sarcasm from all those clever little [...] t-shirts, eh? I pushed myself back with my hands, leaned back, and let out a grand guffaw.
"WRONG!" I exclaimed. "He works in Fixed Income, Currency and Commodities which actually falls outside of the Investment Banking Division!!""
=IF(1+1=2,DIFGTBAB>BIBLE,0)Review Date: 2008-08-06
This really is the most prestigious book ever written.
Related Subjects: Players WNBA
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