Resources Books

This book presents some interesting concepts on Process Design and Performance.

This is a classic text that hardly needs my endorsement. However, if I can bring it to the attention of people who might not have benefitted from its proven insights and wisdom, I am happy to do so. The basic notion of the book is that too many people run their companies in the silos of the traditional org-chart. This creates all kinds of communications and management problems that must be broken down to get the optimal performance from your firm. This need has only grown since the first edition of this book came out in 1990. This second edition came out in 1995.

The authors want you to think of what your company is trying to accomplish rather than as a bunch of fiefdoms hanging from a hierarchical org-chart. They use a matrix of three levels of performance (Organizational, Process, and Job/Performer) and three performance needs (Goals, Design, and Management). Using the nine areas these create the authors show you how to handle focusing, operating, and managing every aspect of your firm. Sure, the book requires more thought and concentration than your typical "business book", but the substance it provides is well worth the effort.

Use it.

Reviewed by Craig Matteson, Ann Arbor, MI

Don't let the date this book was published influence your decision to buy - it is timeless. I am on my second copy of this book and would characterize it as the best book on business process management that has ever been published. This is "The Book". Everyone I know in the Business Process Management field has this book. I recommend it to every client and every business improvement team member that I work with.

The information contained in this "gem" can help anyone involved in process improvement. Consultants, executives, managers, process team leaders, process team members - it doesn't matter whether you are working in manufacturing, finance, logistics, sales or human resources. It also doesn't matter whether you are new to BPM or have been in the field for 20 years. This book will change the way you think about organizational structure and approaching business process.

Trying to characterize what parts of the book were best, would be like trying to dissect what parts of the blue sky you like best. It is all great stuff - each chapter is better than the next, and will help you understand what needs to be done to make business improvement initiatives work. It is well written, easy to understand the concepts, with hundreds of useful illustrations and models to learn from.

I would give this book 6 stars if I could ...

This book will survive the trends, since most of the trends are based on the principles in this book. The names will change (Quality Circles, Just In Time, TQM, Re-engineering, Six Sigma, ...), but these principles and how well they are implemented will determine a companies' efficiency and quality.

As a business process and systems analyst, I have used the techniques in this book extensively to document existing and proposed processes and systems.

The diagramming techniques ensure thorough identification of all relevant interfaces and will assist in identifying those frustrating and toxic business processes that defy verbal description, but once diagrammed, seem to become clearly understood. I cannot count how many "Ah-ha" moments I have seen when confused managers, too deep in the trees to be able to see the whole forest, finally see the problems with their business laid out in clear pictures drawn with the techniques taught in this book.

To those who are either considering moving to Italy or just going for vacation, this is the book for you. It provides not only the basic information, but also answers questions that you would not normally consider or even think of. It also provides valuable information about embassies/consulates, education, and every day life. Even as a seasoned traveler, I found this book very useful, as I plan my relocation to Italy. It is an asset to any traveler's library.

This book is great because it gives you things from an American perspective. I've lived in Italy before on a study abroad program, so I was familiar with some things, but the lists of contact information alone are enough reason to buy this book. It covers everything from student visas to getting dual citizenship and from teaching ESL to starting your own business. A must read for anyone thinking about moving to Italy.

This book arrived today, and I have read most of it already-- absolutely wonderful! It addresses answers to 98% of my questions, as well as issues I hadn't even thought about. There are also useful addresses and resources, as well as basic, but necessary tips, including how to convert measurements (for butter, sugar and clothing!), saints' days, and everyday etiquette (don't walk around your hosts' house barefoot!). How can someone who doesn't speak much Italian find a job? Which visa is actually right for you and what's the process? How do you prepare for your Italian job interview/write your resume? What's the garbage tax? What if you need emergency medical care? How do you get covered by Italy's public health care system? What is the proper way to go shopping in Italy? I've spent several months living/studying/traveling in Europe before, and I wish I had access to this book earlier. Full of tips, tricks, and tools to make you a successful individual in Italy (and beyond). Go eat some pasta and read up!

I moved to Italy to live, study and work, taking with me this book as the ultimate resource for an American looking to make a life there. Unfortunately, I did not find it to be the exhaustive guide I had hoped.
Not only did it brush the surface on important questions any American moving abroad would have (such as those addressing legal requirements, getting proper paperwork and visas to stay, finding work, etc.), I found it to actually contradict itself in the discussion of some important subjects.

I am afraid that whole-heartedly trusting this book to help you navigate through some of the legal implications of moving to Italy may result in much frustration. I also found the helpful lists (compilations of schools and universities, English-speaking organizations, etc.) to be less-than-comprehensive. These lists mainly focus on the big cities and American-draws (Rome, Florence and Milan).

This book is fine as a starter guide to help you to begin to plan, but it is not "everything you need to know."

This book is literally a goldmine of useful information. I had no idea that the university system began at different times then the university system in the States... no wonder I didn't meet any cute Italian boys until two months into my stay! Hehe. But beyond that, I would recommend this book to anyone who, like myself, dreams of one day calling Italia home. I went through some of the avenues listed in the book (i.e., post-graduate study abroad, mingling with the locals, etc.) before even knowing this book existed, so the authors must be doing something right!

This book is great. I found it to be written so that anyone could understand retirement planning and immediately use the information to change the way you see retirement planning.
I've read dozens of books and this is one of my top pic's!

This is a GREAT book on retirement investing that readers can actually use. It takes the "mystery" out of retirement plans and investing. I walked away with a better understanding of my retirement plan options and a good strategy for investing the money. I was able to take what I learned and change my 401k investments with confidence.

The book includes discussions of the types of retirement accounts (401k, IRAs, Roth IRAs, SEP-IRAs, etc) and how they work. The author includes information for all income levels ("do you earn too much for an IRA"; "advice for low-income people").

The best part of the book explains how to create a diversified portfolio of retirement investments. The book explains different types of mutual funds (large-cap, mid-cap, etc) and how to pick a good balance. Then the author shows how this can be applied to pretty much any 401k plan. There are discussions on "dollar-cost-averaging" (which she recommends) and "timing the market" (which she doesn't recommend).

Besides being full of great information, the book is also very readable (not too dry and boring). This is a book that even the novice investor can use to get started and I highly recommend it.

This the best investing book that i have read.Clearly explained and to the point.Buy this book, the advise that you get will be worth it bigtime.

I have learned so much about retirement funds! I am recommending it to my children,colleagues and friends.

What I like best about this book is that it offers specific, detailed advice about how to divide up your retirement portfolio amongst different types of assets - and explains why you should divide it that way, and how to adjust the proportions over time. The author provides historical trends and an explanation of the global stock markets so that you can understand for yourself why she offers her advice, meaning that you're not just taking her at her word. Best of all, after you read this book, you really just need to implement her advice and then rebalance your portfolio every year. I loved it and have recommended it to everyone I know.

Ken Jennings and John Stahl-Wert utilize a short story format to teach the attributes of leadership. In a consultant's interviews with community leaders revitalizing the inner city, the attributes of true-to-life leadership are demonstrated by action in the narrative.

They highlight the astonishing truth that the best leaders' focus upon building up the people around them, that no man is great on his own.

This very readable leadership 'story' - thankfully light on matrices or charts -draws out more purposeful insights than most books on the topic.

These guys have done a great job with what I call semi-fiction. Following the journal of a consultant as he reconnects with his father and learns the lessons of being a serving leader. This book goes further than Collins' Level 5 leadership and takes you into 5 practical pathways for becoming a serving leader. Excellent read.

A very well written, thoughtful and practical book that courageously tackles the challenge that all successful leaders ask themselves at some point in their careers- "OK so I have made a big impact on the numbers- and achieved my goals- but why do I still not feel satisfied?" The authors correctly point out that it is all about what you give to others- and not just to impact top or bottom lines in business- but also to impact the communities around us. Those who have not really dug into what a Servant Leader is- and does- may well have their exising paradigms upended. Servant leadership is NOT about being spineless or too nice- it IS about setting a very high standard and holding people accountable- but also caring about and investing in them to help them to hit and surpass this high mark. Having been a keen student of leadership over the past 20 years, I have seen trends and fads come and go and many leaders rise and fall. What I like best about The Serving Leader is that its principles are timeless and fad-proof. One will never go wrong being the type of Servant Leader described in this book- and they may become the leader who has the type of impact that they never dreamed big enough to conceive. A great read!

This book is truly exceptional for anyone who wants to be able to truly understand the heart of servant leadership. If you are ever able to meet Dr. Stahl-Wert, you will understand that he does not just write about it and talk about it, he lives it in his own personal and professional life which makes the book even more real. Do not read this book unless you are ready and willing to commit to the call to servant leadership and what it can mean for you and your organization.

Jennings and Stahl-Wert know what they're talking about. Unlike many "leadership experts," this book rings absolutely true. A very moving, honest, hopeful story that helped me a lot. Thank you for getting to the deeper heart of leadership.

This is probably one of the most life changing books I have ever read. I would highly recommend this book for any Christian and for any minister of the Word. It will change your life! Paul Tripp presents himself as vulnerable by revealing his own faults and failures and constant need of grace in Christ. He stands alongside of you as you see your own heart revealed and your ongoing need of change. I am a pastor and my ministry has changed drastically for the better because of this book. It is Christ centered and spiritual gold for the layman's book shelf. Anything from CCEF is gold. I thank God for these dear brothers. They have advanced the Biblical teaching of sanctification to great levels, literally getting to "the heart" of the matter.

This is a wonderful book. It explains clearly how our words are meant to honor God. A great resource book and a must read!

Paul Tripp gets right to the heart of the matter. With great skill he is able to reveal to the reader the ugly truth about the condition of their heart. Fortunately, he doesn't leave you there but shows how the power of the Gospel properly applied is the only real solution.

This is one the most helpful books I have ever read and I highly recommend it.

This book is scripturally based and is very helpful to everyone. The subtitle "Getting to the Heart of Your Comminication Struggles" should be "Getting the Heart of Your Struggles". So much of our sin comes from our words and attitudes and this book just drives that home consistently. I can't think of anyone who could not benefit from this book, believer or non-believer. I got on line actually to order four more books for friends of mine.

This is the best book I've ever read on how Christians should behave in terms of communicating with one other. Tripp points out the (not always so) obvious that Scripture clearly teaches that anger is a sin, and if we use anger in our communication, it means we are not trusting God who is sovereign over our lives and circumstances. He asks the pointed question: Are you willing to sin in order to get what you want, or, if you don't get what you want, do you then sin (out of anger, frustration, disappointment, etc.)? He also provides some excellence guidance on anger management. It is both biblical in its teaching and practical in its application.

I looked at many writing books for my child. A school teacher recommended this one to me. After we used it as the primary writing guide, my child's writing took off. It's so effective that his writing has jumped from average to outstanding in his class. Now the book is one of our two MUST-DOs every week (the other is Beestar online ELA and vocabulary exercises, a wonderful web site www.beestar.org). Writing is a life-long skill. We will continue use this guide to improve writing for a long time.

I really enjoyed reading this book and I am excited about starting to use this method when school starts again. Teaching writing can be difficult, but how to give constructive feedback is even harder. I am optimistic that the ideas in this book will make it a whole lot easier to help my children.

English teachers have it tough -- no matter how hard they try, they cannot avoid a degree of subjectivity when it comes to grading papers. This book, 6+1 TRAITS OF WRITING, will not make the process a totally objective one, but it will provide a definite structure that will be invaluable to both new and experienced teachers alike. In workmanlike fashion, Ruth Culham devotes chapters to the traits (ideas, word choice, sentence fluency, voice, organization, and conventions) PLUS one (presentation) with a series of indicators for teachers to assess each one.

It's a great primer in the technique, and the chapters all follow a similar pattern with definitions of the traits, a list of reasons on why students struggle with that trait, steps on how to assess the trait, and sample papers to practice assessing using the 6 + 1 method. Each sample paper is followed by the scores the author gave it, along with their reasoning. Finally, the chapters are nicely rounded out with a series of practical ideas on how you can TEACH each trait. Teachers trying to get a handle on grading papers will appreciate the practicality and the structure.

The caveats I have with the book are minor. First, the sample papers range from Grades 3 to 9, and it's often difficult to assess sample papers because elementary teachers may not know how far along a secondary student should be and secondary teachers may have no clue about what's expected from third-grade writers. The wide range in ages, in other words, creates a bit of extra confusion for teachers who are well-versed in their own age-group of students. Also, the extra batch of "practice papers" to assess at the back of the book are directly followed by the author's scores, meaning the papers and their scores often share the same page. It would have been more helpful to separate them so as to avoid accidentally seeing a score while trying to finish the paper.

Culham's book is a great start, but a lot more practice assessing will probably be necessary to successfully implement the program. Also, I found that I had many questions about judgment calls while assessing some of the indicators and, in a workshop type setting, could have used further explanation from an experienced hand. Alas, the book cannot provide anything like that, but still, it's a start -- and a good one. Recommended.

As a classroom teacher and workshop leader, I have found this book very useful. It includes sample student papers that can be used by teachers and students to hone their assessment skills. The ideas for teaching each of the traits are concrete ones that students enjoy. When I've read forty papers and have run out of new responses to give my students, there are even lists of responses for me to use. I recommend this book to both new and experienced teachers of writing.

I originally had to buy this book for a graduate level pedagogy course. I ended up using this book constantly to help teach 4th graders how to write. Ruth Culham explains each trait well and includes a handful of awesome lesson plan ideas for students to practice the trait. I'd recommend it as a resource for any writing teacher (Grades 3-12).

I read his books as a teen and loved them. Bought the whole set for my grandsons, [teens]. They laughed until they cried. [so did I].

If you like animals you will enjoy all James Herriot's books. This is one of a series of delightful books. Reading one will make you want to read the next one. I can read them over and over.

I have the complete series of All Creatures Great and Small books now. This was the last one and I loved it as much as I loved the others. He was a fantastic writer and having been born and raised on a farm I can appreciate a lot of what he talks about. I also have his cat and dog stories books and loved them just as much.

The books arrived so quickly that I got to take my time
wrapping the books.

The third book in the series and you know exactly what to expect. Yes, folks, it is every bit as entertaining as the first two, and that's probably all you need to know. But I'll go ahead and mention that he spends some time in the RAF during World War II, which we knew he would as the second book ended. I'll also mention that he and Helen have a baby, which you probably expected. One of the great joys of his writing is discovery, so I'd hate to screw that up with a spoiler, but these two tidbits are on the back cover anyway. Oh, and halfway through it, I predicted an ending in advance, and I only had to read 1000 pages by this guy before that happened. It's still great, great stuff, and you know you'll love it.

Book seems like it will be really helpful before law school starts. It arrived on time and in promised condition.

The text was as described with no issues. The delivery was prompt and handled in a professional manner. I recommend this seller.

I like the schematic structure of American Legal Systems: A Resource and Reference guide. Once I delved into it, I really appreciated the clear and concise organization of the content as well as the presentation in tables and outlines.

As a novice reader in common law, I found the dual outline approach - from general to particular - very interesting: the concepts are first introduced, anchored and defined; thereafter, further developed into an enabling level of details.

Reference books generally do not explain the hierarchy of concepts. If reading the dictionary is not the most practical way to learn English, reading this book definitely makes exploring the American legal systems much less arduous. It is like the wheels under the car that will bring you there!

BOOK COMMENTS

American Legal System: Most Valuable Navigator of American Law for Foreign Lawyers Liu Junhai "American Legal System: A Resource and Reference Guide", written by Prof. Toni M. Fine, is one of the most practical and concise guidebook for American and foreign lawyers, especially those civil law trained lawyers, who want to gain a clear picture of American legal system within short time. Prof. Fine finished this book not only on the basis of many years of teaching American legal system at prestigious NYU School of Law, but also on the basis of her over ten years of productive academic research in this field. As a Chinese lawyer, I personally have benefited greatly from reading this book. Therefore, I'd like to encourage other foreign lawyers to share the informative knowledge presented in this book.

It is true that you can find innumerable books on American legal system either in bookstores or libraries. However, most of the legal works focus on specific or even very narrow areas of law, so as to satisfy academic exploration requirements. And most commonly used approach for foreign lawyers to learn American legal system is to start from very detailed yet specific areas of law. Therefore, it is natural for readers of this sort of books take it for granted that, they have known American legal system. In fact, what they have learned is only a part of American legal system, not the American legal system as a whole. Almost every body knows exactly the story of Indian blind men, who touched deferent parts of the same elephant, and mistook elephant either as a wall, or as a big fan, etc. To avoid the stupid mistakes made by these poor blind men, Prof. Fine just worked out a very clear picture of American legal system in a condensed form. After reading this book, I found the orientation of American law without difficulties, and got very familiar with basic concepts of American jurisprudence, case law, statutes and legislative history, administrative and other executive law, civil litigation, appellate court review, basic legal citation form, preparation of interoffice memorandums, memorandums of law, and preparation of appellate briefs. In a sense, I'd like to call this book a navigator in the ocean of American law. Before I read this book, I had found no such sort of navigator.

In order to enable readers operate and use the navigator easily and pleasantly, Prof. Fine tried her best in developing this book in a coherent, yet active and enabling way. The designation of the hierarchy of the whole structure of this book, including the headlines and sub-headlines, is very clear, concise and logical. The author also tends to guide the readers have the sight seeing from farther too nearer. For instance, the author introduced the basic concepts of stare decisis, court hierarchy, jurisdiction, dual court system, primary versus secondary authority at the very beginning of this book, and developed them further in details when readers proceed on exploring. Reading this book, is just like exploring a well-designed building group. To keep readers excited instead of tired while reading, the author used over sixty live and narrative charts, and avoided boring legal language. Therefore, almost each and every foreign lawyer or business people with basic English language skills could understand this book very well.

When I introduced this book to my colleagues in China, almost all of them think it necessary to translate this book into Chinese, and publish it in Chinese, so as to make it available to hundreds of thousands Chinese law students, lawyers, legal scholars, business people and general public, who have strong interest in American law. I could not imagine that Chinese students do not have this book as an indispensable refrence book if they want to study American law in the future. Although this book can not replace other American law books in specific areas of law, other books could be understood better and deeper with the assistance of this book as a navigator. I believe it is also true with the counterparts in other countries, especially the civil law countries. Of course, American law school students and business school students having interest in studding American law are also the suitable beneficiaries of this book. It is no wonder why this book has been printed for three times sine it was published in 1997. I sincerely hope and believe this book will be published in more foreign languages, and enable more foreign lawyers use this navigator in skillful and experienced way when they explore American law for either academic purpose or business purpose.

(The reviewer is Arbitrator, Beijing Arbitration Commission; Associate professor & Deputy Director, Department of Business Law & Economic Law, Institute of Law, Chinese Academy of Social Sciences. Email: junhai@public.east.cn.net; liujunhai_2000@yahoo.com)

If you are coming from a civil law country and want to learn more about the common law system, this book is just perfect for you. I highly recommend it to foreign trained lawyers attending an LL.M. program at an American law school. If you are planning to start your studies this fall, buy and read it this summer and enjoy the headstart and lean back in your first classes.

I like Professor Fine's book not only because it is so eloquently written (reader-friendly - how exceptional in the field of law!), but also for its clarity and conciseness. Especially the numerous charts are extremely useful and show you on one page what other books try to explain to you on 20 pages.

In short, Professor Fine's book will be your loyal companion through your LL.M. year.

Smolan has done it again with a poignant and powerful message for the world. This is a must-read for anyone who wants to understand how to make a difference.

Exquisite wide ranging photographs remind us that without water there can be no life. Millions of women and men have to go to great lengths to obtain water - a reminder that we should treasure this precious good.

Rick Smolan has managed once more to bring together powerful photographs and compelling essays that challenge all of us to see, think, and act differently about something we take for granted everyday - water. I was profoundly moved and even at times angered by what I read and saw. Truly a book to read and reread - and one to pass on to friends, family, colleagues. A gift to the world.....

This book is not only beautifully written (easy to understand), it has photographs that tell a clear story. Our water "issue" will be understood by all ages because the photos in this wonderful book tell their own story. As a gift or to keep, this book is a treasure.

I've had this book for months and am still digesting it. You can flip through it in one sitting or you can take your time digging into the details. Try that with other coffee table photo books! First off, the book is huge. The images are beautiful, even when illustrating the harsh realities of the world's water crisis. And the writing has so much variety and insite. Love the Diane Ackerman essay! It is so poetic and, of course, flows like water. A very cool way to bring one of our most pressing issues to the table. Pass it on.

Very interesting book to read. Not always easy, but idea behind it is pretty clear. In order to create healthy working environment managers have to encourage curiousity and cooperation accross organization. That in turn will generate discovery process that will lead to innovation. More people get included in the process, outcome is teamwork where everyone gets valued and recognized. In such environment, teams become successful and people in general work together better. Relationships are meaningful, throughput greater and overall happiness is inevitable.

This book is a thorough investigation and synthesis of the best thinking on leadership. Judith Glaser's new and fresh perspective helps leaders see how to create leaders, not followers. It should be read by anyone who aspires to or attains a leadership position.

Author Judith E. Glaser has helped numerous organizations large and small to change and deal with challenges. She tells stories about real organizations and managers and how they worked through their challenges. While the stories provide a learning tool, changing organizational beliefs and attitudes isn't quick and easy. Therefore, Glaser — even with her background — can't provide fast solutions to convert an organization from I to WE.

Instead, the author shows the difference between I-thinking and WE-thinking and provides tools for leaders to use while working toward WE-thinking and changing the organization's culture. It takes time, patience, and practice to make a change.

Judith E. Glaser's life turned upside down when she fought and won a battle with cancer. Her husband, president of a pharmaceutical company working on a cure for cancer, worked with the idea of reminding cells how to be normal, which in turn makes them healthy. Her battle, her work, and her husband's work led her to discover that cancer cells and toxic organizations have much in common. "Healthy cells" and "healthy organizations" succeed when they work together as a whole instead of separately.

Creating We consists of three elements for changing organizations from I-thinking to WE-thinking. "Believing WE" is about changing attitudes and beliefs in organizations and how employees should behave. "Learning WE" is about getting rid of old beliefs like the manager is in charge and that employees shouldn't speak up and adapting a healthy exchange of ideas between managers and employees. "Becoming WE" means changing the thinking and responding from I to WE.

The book provides many questions for managers to ask and explore as they go through their "I to WE" journey. Don't expect a speedy and painless adventure as the book covers a lot of material. Adopting "WE" means changing your way of thinking, conversing, and behaving. Companies that transform their cultures from "I" to "WE" experience side effects of innovation, cooperation, open conversations, and overall good health.

Executives and managers who study and reference the book's concepts, questions, and adopt the "WE-centric" thinking and philosophy will help their companies get the most out of every employee and enjoy success.

Author and management consultant Judith E. Glaser helps organizations deal with change and challenges. She describes real companies and managers, and tells stories of how they worked through the issues that confronted them. While her narratives are instructive, albeit peppered with "I" and "WE" jargon, the process of changing organizational beliefs and attitudes isn't quick or easy. Therefore, even Glaser - with her expert background - can't provide any fast ways to convert an organization from "I-centric" attitudes to "WE-centric" attitudes. Instead, she shows the difference between I-thinking and WE-thinking, and provides tools that leaders can use to instill a WE-oriented corporate ethos. Although changing an organization's culture is a matter of great patience, we believe that managers who study this book's concepts will be able to boost their companies' productivity, adaptability and internal cooperation - over time.

Judith has been the catalyst for transformational success for an impressive resume of clients but her writing style clearly reflects the thoughts of a person who has not elevated herself above the common person. I could not put this book down and was compelled to finish reading it over one weekend. To me personally, this is a book about understanding that organizations are made up of people and people are about relationships. Creating WE... reminds us that the language we use shapes our thoughts, feelings, and actions. Judith's message is unmistakably clear:

· "You can't lead until you know yourself."
· "We are all connected through our emotions and our energy."
· "We are all connected through our families, organizations and communities."
· "We are all connected through our beliefs we hold about the world."
· "We are connected at the heart and at the head."

In "Creating WE..." Judith Glaser has given us truth that applies to all phases of life. It is one of the best books I've ever read about leading, and I recommend it as a must read for anyone that aspires to be a transformational leader. Judith takes us on a journey of understanding culture and what it takes to create a healthy culture that transforms an organization from one that is just getting by, to one that thrives and accepts new challenges head on. She tells us, in very simple terms, that the highest potential of any organization is achieved through the nature of the relationships within. She shares some interesting anecdotes, teaches us the steps to take to become WE-centric and finally tells us what to expect as we begin living the life of a WE-Thinking leader. Don't miss this opportunity for personal growth.