Services Books

This is another book I read cover to cover in one sitting. I'm sad that it's over. The thoughtfulness and ethics and, well, honor of the writer touched me. Lots of cool insider info without compromising security. No bitchy backstabbing. No gratuitous back-slapping either. A very easy read that I couldn't tear myself away from. A couple months back, the current president was in my city for a couple of hours and the amount of disruption to traffic was startling. I now have far more appreciation for how difficult these visits are and how much orchestration they involve.

I wanted to get a little more background on the life of a Secret Service Agent. I found this book filled with interesting tidbits of information. It was an easy read that I found entertaining, as well. His recounts of what it was like working around the Reagan administration, the Pope's US visit, etc. kept me interested for several hours worth of reading. It personalized some of the details that the public often may not realize.

This book is well written with just enough detail to keep you in every scene. It hooked me from page 1 and kept me interested all along.

If you have any interest in the presidency of Ronald Reagan or the Secret Service, I highly recommend this book. The tone is very matter-of-fact, but what comes through is what an honorable person Joseph Petro is. He lost out on a possible N.F.L career when he was drafted for the Viet Nam War, but our country, and especially its elected officials during the time of his service, gained a great deal.

A very engaging book.

I found this book extremely enlightening as to what life as an Agent in the USSS will be like. Petro does a wonderful job at writing about what he is allowed to disclose yet still keeping the reader engaged. If you are interested in the USSS, you should read this book during your application process since little is know about the Service.

As the last reviewer stated, there is not much else that can be said about this book. It is excellent and very good information to know. As a woman, I was especially impressed with some of these stories, especially the 74 year old woman who protects her disabled husband from an attacker / burglar AFTER being maced in the face...... GOOD FOR HER and GOOD FOR EVERYONE ELSE IN THIS BOOK THAT FOUGHT BACK AND WON. I'm sick and tired SICK AND TIRED of hearing all the arguments for "gun control". Gimme a break. Read this, read Roger A. Waters other book, read a few others w/the same concept.....the police are great and I admire and respect them - I have four relatives in various forms of law enforcement, including a SWAT sharp shooter and a patrol cop that works in a gang infested area of L.A. - so like I said, I admire and respect the police, HOWEVER, they can not protect you very often, most often they are there AFTER the crime to get the report. Responsible gun ownership is a right for every eligible citizen that I believe in strongly, especially after reading these books.

With 25 reviews prior to this one, this book doesn't need more promotion, but I can't resist giving it another 5-star vote.

Most things about this book have been stated by previous reviewers. I can add one comment: If you think that citizens should not be allowed to own guns, read the first chapter of this book and tell me what besides a personal gun might have saved Doug and Judy Stanton and their four children.

Jerry Hessler, the murderer who came after them, wrote these words:
"Brian dead, Tracey dead, Amanda dead, Thane dead.
Reid orphaned, Sue widowed, Mark crippled, Ruth unstable.
Countless friends and family stricken with grief.
Not a bad day's work.

The score is 4 to 0.
Even if they execute me it will still be 4-1."

How does a citizen deal with someone who thinks like Jerry Hessler? With a gun.

This books shows how and why.

I feel this is the final word in the gun control debate. This is what we the legitimate gun owners have needed. Some proof that packing heat is the best way to deter crime and to keep yourself and your loved ones alive.

I finished reading this book very quickly. Every story was intense and captivating. The book was enjoyable for entertainment value alone, but it also contains critical information about personal defense.

Ever wondered what it was really like to be attacked by someone trying to kill you? These are stories of people who lived to tell the tail. Many potential murder victims only survived because they had a loaded gun handy.

On a personal note, my brother wasn't as fortunate as many of the people in this book. He was returning a tape at a well lit video store on a Sunday night when he was kidnapped by four thugs. They had his car, his cash, and all his possessions, but they murdered him anyway. Apparently just robbing people had become boring to them. They are now in jail, but I often wonder if my brother would be alive today if he had a gun with him.

It's alright, some fairly straightforward tellings of real-life crises by an excitable writer.
Sometimes the embelishments made presumably for the reader's sake tend toward the melodramatic.
But if you believe the cops are here to protect you (they mostly take reports) then you need to read this and things like it...

This book is amazing, it has helped me so much. Parts of it I felt like were my biography or something. It's just so supportive, I felt like it had an answer to everything. It was this book that made me realize (for the first time in my life) that maybe what happened to me wasn't my fault after all. I'm still learning that.
This book was ten years in the making. Instantly I knew why, it truly is amazing. It helped me so much. I'm already re-reading it. I think what I like about it the best is that you managed to include everything a young survivor needs to hear in a way that is comforting and safe.
My healing would be totally different, and probably stalled at this point, if it weren't for me having this book to read.

I love the authenticity of the stories in this book. To my knowledge, it is the first book with a healing theme that has been written with a therapist's voice giving support and explaining and breaking down issues throughout. It has universal appeal and, though it continues to be the best book on sex abuse for teenage girls, it is really appropriate to anyone healing from abuse. I am a psychotherapist and I give this book to my clients of all ages, who all heal through reading it.

I appreciate what Dr. Patti is trying to do here. I do. However, this book is laden with the myths and stereotypes survivors are fighting to overcome in their everyday life. I was extremely disappointed when I read this. The author practically says that "Date Rape" (also known as acquaintance rape, which is by far the more correct term--look up statistics if you're interested in what I mean) is often preventable. This again places the onus on potential victims/survivors to make sure they aren't assaulted. So often, those wo haven't survived a rape or assault are told they shouldn't have had that last drink, or worn a short skirt, or done ANYTHING that could have potentially put them at risk. No one ever mentions that it is a perp's decision to assault someone. She seemed to say that it wasn't the survivor's fault while simultaneously contending that rape can be prevented--and that if you put yourself in a certain position, you were in some way implicitly involved in your own assault.

She also "rates" abuse and assault. While this may seem innocent (Incest, for example, is "the deepest cut"--or wound--it's been awhile since I read it), it implies that other experiences are somehow less damaging. Isn't it more important to support all survivors than to somehow rank their experience and trauma? Who can do that, and why would we want to? Also, the ONLY example of child on child sexual interaction is in terms of "playing doctor." While it is important to differentiate normal exploration and abuse, Dr. Patti fails to include in her book an example of NONconsensual sexual interaction between children. This further promotes the idea that child on child sexual abuse cannot when occur when it can and does.

I could barely make it through this one. I wish her the best of luck, but this book really didn't do it for me. There are others out there that are much better.

Invisible girls is a great book. I am a survivor of childhood sexual abuse and even as an adult I found it very helpful. I am also the Founder&CEO of Safe Girls Strong Girls a 501 (c) 3 committed to Breaking the Silence on Childhood Sexual Abuse. I give this book to all girls that attend our programs. It is a great resource and allows teen girls to see that they are not alone. Terrific read and a great resource. I highly recommend it.

This book turned my life around. As a survivor of rape and abuse, I had developed many unhealthy habits such as denial and isolation. After reading this book, I felt connected to a larger community and was finally able to get some help! The stories of the girls in this book are so personal and so touching that it is easy to find strength in their struggle to heal.

But the real power of this book for me is that the individual accounts of abuse and survival are used as examples to support the chapters on each kind of abuse. These chapters are filled with information about the abuse, understanding of the typical response (did you count? detach? act out? It's all ok here.), and advise on how to work through the memories of the experience.

I would recommend this book not only to any girl who has suffered abuse, but also to anyone who knows someone who has suffered. It will help you understand the pain and bring a very hidden problem into the open where it can be fought.

Talk about a seven-course menu!

If you are even remotely considering starting any type of restaurant or food operation, this book isn't dessert, but an absolute necessity, especially when you consider that a recent Ohio study found that a failure rate of between 57 and 61 percent for restaurants in their first year of operation.

It's hard to imagine any topic this book doesn't cover in its 39 extensively researched chapters, whether it's on how to get a sign permit, obtain financing, execute a successful business plan or, my favorite, how to speak "the language of wine."

Don't even think about opening a food place without reading this first. As many doughy thumbs up as a book can get.

This book offers information on starting a restaurant from the ground up. If you have just the idea of starting a restaurant, this book will take you by the hand and guide you through every step of making your idea a reality. My family owned a restaurant and I can not imagine any knowledge I gained from that experience that was not covered in this handbook. The writer goes into great detail about how important it is to pick the right location for your restaurant and match your restaurant's theme to your target market. It covers the all important factor of cleanliness and how it could make or break the success of your business. There are several worksheets in the handbook that would serve as great templates to use in real life work situations, everything from budgeting to how to write an efficient business plan.

Advertising for a small business can be very expensive, but there many great tips in the reading that will help spread the word about your establishment that are absolutely free. There is a section that will give you great ideas on hiring and keeping the best staff available. There is also advice for those who want to open a franchise, instead of going it alone. The instructions on writing a menu should be very helpful in attracting customers into your establishment. There are strategies on forecasting expenses to insure you get the maximum benefit from your cash flow. The author provides great design guidelines to set up your dinning room in order to appeal to your customers. This book would be a great resource for any restaurant owner and would serve anyone in restaurant management well.

this is a solid, almost academic, handbook. it's points you toward the things you need to figure out but you'll still need to get additional information on your local regulations. personnaly, it discouraged me from opening a buisness at this time.

Want to open a restaurant? This is certainly THE book you need.
It covers every little detail - from the best skin protecting gloves your prep cooks should use to the type of silverware you should have based on your restaurant's style.
It's like a restaurant bible, I just got mine today when I was about to step out to the gym, and alas, this arrives.

Boy was I tempted to bring it with me and plop it on top of the treadmill while I exercised, but I didn't want to get strange stares hahaha.
Overall, it's an excellent excellent book. All of my questions are being answered. Highly recommended!

The title may be a bit of an understatement - The Restaurant Manager's Handbook goes well beyond the basics of restaurant management, ultimately encompassing the entire scope of owning and running a full-service restaurant. In an industry where, as this book points out, a large percentage of ventures fail, a comprehensive resource like this can prove an invaluable tool for restaurant owners and managers, one that you'll return to again and again.
The Restaurant Manager's Handbook runs a full 1,057 pages, making it a reference tome that covers all the bases - from "pre-owing" business planning and research to active operation and management practices . The guide offers hard-line business advice, but presents it in a way that's easy to read and eminently accessible to the novice restaurateur .
Never written a business plan? It's in there. Don't know the first thing about effective public relations? It's in there. Need the lowdown on menu planning? Yep, that's in there too. Linen service. Music licensing. Kitchen layout. Food preparation safety. Employee relations. Planning to open a bar, not a restaurant? Don't let the title fool you - it's covered.
The guide also includes numerous valuable resources - from reproducible forms (for everything from food facility compliance checklists to acquisition and inventory to cook's lists, and more) to detailed lists of suppliers for everything from flatware to point of sale systems. And if you still need a little encouragement, check out the case studies of successful restaurant ventures with practical advice from those who've been there . . .

I was going to make a note card file of this info but someone suggested the RNotes pocket guide. It has everything I was going to put in my index card file and more. It was well worth the purchase.

This is a great cheat sheet that you can slip in your pocket. It is spill proof and can save your as*

This is a definate must have for the student nurse. I LOVE this thing! It also closely follows what I've learned as a first year.

EXCELLENT--I bought my daugther one for nursing and she loves it..going to buy myself one when i start nursing in june..

Love this item. It fits perfectly in my lab coat or scrubs pocket. It is a handy item and has so much useful info.

I'm going to be a police recruit in the NYPD in the upcoming months, and wanted to know more about this line of work..Armed & Dangerous would be the book to read. This book is for anyone wanting to be a cop, marrying a cop or the friend of a cop...Gina pulls no punches. She is gritty, raw and honest in her writing, which a lot of other police novels lack. I'm currently reading another police novel now, and its so hard to get into it. Gina raises the bar on all other novels..if you never pick up another true crime novel, read this one!!

Riveting, disquieting, amazingly well written. I had to check the cover a couple of times to make sure it wasn't written "with Joe Shcmow." Ms. Gallo names names and leaves out no details about how she managed to function, survive, succeed, and retain personal dignity within a most wretched hive of scum and villany.

This was an interesting book, however I would have liked to see a little more of the positive side of being a policewoman. There had to be something positive about the job, or she wouldn't have been a policewoman for so many years.
Having a policeman for a friend, I did appreciate some of the insights into how they may feel different from "civilians".
It's a very sad tale of how many people live and how instead of the police being encouraged become discouraged.
I struggled with how to rate this book, because it's discouraging and haunting, with no upside I wanted to rate it a 3, but Gina does a good job of writing and relating her experience, so I rated it a 4.

I'm a retired police Sgt. my wife Ann Jillian an actress, and we just finished reading "ARMED AND DANGEROUS" by GINA GALLO. This book is FANTASTIC! It's easy to know that Gina Gallo was the real police and did real police work - that's a given, but her talent for putting it all in her book is something only a GREAT WRITER could do. This is a real page turner, we could not put it down until we finished it. My wife and I highly recommend this book to anyone. Thank you Ms., Gallo for an excellent book. Mr. Mrs. Sgt. A.& A Murcia. Los Angeles, CA.

At last, an interactive experience of life in big-city law enforcement! In a relentlessly authentic voice, Gina Gallo translates every nuance of the police experience into an unparalled copspeak primer for those who've never worn the badge. Forget cop stories as a spectator sport. Gallo pulls you into the action with "the real police", presenting the reader with the same visceral punch, emotional blindsiding and residual angst that haunts anyone who's been there. In my years as a Chicago homicide detective, job success often depended on equal parts of tenacity, intelligence and guts. Gallo's book provides this in spades along with an unflinching scrutiny of our own vulnerability. This book elevates cop docudrama to a new art form. I'm proud that Gallo is one of our own, even prouder of her courage and talent in telling our stories.

It's hard to explain just how good this book is, but I'm going to try.

When I first ran across this book (late '90s), I had no prior call center analytic experience, but used this book to save my company over $4 million a year. It explains the basics of call center management, analytics & behavior so simply and effectively that you are likely to make huge value changes just by implementing those basics.

If you are already a call center whiz, and your company's call center are running smoothly with excellent customer service levels, there is still value here, but it's modest.

If your company is NOT doing its blocking and tackling, with repsect to its call centers, then this is a gold mine.

It literally is the highest ROI book I have ever purchased in terms of time and money.

The perfect book for the people that are managing the call centers. Especially when call center is just a part of your responsibility and you need a comprehensive and ehhaustive in-depth description of call center activities. Great book. Good for both excecutives to understand what the call center managers are doing (even in terms of languages they speak, very usefull, if you are not able to undestand sometimes the cc managers you need the book) and call centers managers in order to understand how to present their work to the executives.

We were in the process of re-organizing our call center and based on the excellent reviews that I read, I choose this book. Well, the reviews were right. This book is excellent. It is very well written and explains all aspects of organizing and analyzing a Call Center. We have ordered a total of 6 copies and they are being utilized by the V.P. of Operations, Operations Manager, IT dept, and the Customer Service Dept.

This is excellent book to get started on concepts, key metrics in call center. I really liked the writting style and the way author has explained different concepts. I had no background in call center and I could comprehend almost all the concepts in this book.

I would recommend this book to any one who wants to know concepts, metrics and KPI within a call center environment.

I've generally been an IT Director and Project Manager, so I read this book to get a better idea of my customers' needs. I was pretty excited to discover that there's at least one good summary of what call centers do and how they do it. For my own sake--and perhaps yours--here's my summary of Brad and Julia's summary:

1. Incoming call center management is the art of having the right number of skilled people and supporting resources in place at the right times to handle an accurately forecasted workload, at service level and with quality.

2. Though average call load may be predictable, calls arrive randomly--which means that they often bunch up.

3. A service level is defined as "X percent of calls answered in Y seconds", not as "X percent answered" or "Average Speed of Answer". (The ASA is skewed by the bad times when calls bunch up.) Abandonment rates matter, too, but fixing abandonment problems usually means fixing service levels.

4. Service level and quality don't conflict. If you try to fix service level with poor quality, it comes back to bite you with more calls and demoralized reps.

5. A good forecasted call load--including talk time, after-call work, and volume--is critical for budgeting people and circuits. Often, a good forecast should predict load by the half hour, using previous data, knowledge of upcoming plans, and good judgment.

6. To determine staffing needs, use a variation of the Erlang C formula. Its input is the number of reps, number of callers forecasted, and the time to serve each caller; its output is a prediction of waiting time. (Even better, add an input for response time, and you'll get the percentage who'll wait longer than that!) If agents have different skills, you'll need forecasts and calculations for each set of agents.

7. More staff, less waiting, fewer phone lines for people on hold. Less staff, more waiting, more phone lines. Formulas exist for phone lines, too.

8. Not everyone scheduled is always working on customer service. Schedule accordingly. Be clever about work schedules to get the right number working at the right time. Service level results tell you whether you got it right.

9. If you have too few reps on duty, queues get long (service level goes down), more circuits are needed, and customers get frustrated, sometimes abandoning the call. If you have too many reps on duty, you spend too much paying for them to wait.

10. Give senior managers good reports, but make sure they understand the points above.

11. Monitor the number of calls in the queue and the longest current wait. Service level and other metrics tell more about the past than the present. Be ready with plans for unexpected load (reassigning, rerouting, delay announcements, busy signals).

12. There are lots of tools and graphs to measure aspects of quality. Use them to identify root causes, not beat your employees. Reps should adhere to schedules, and do good work. Use monitoring capabilities to coach. Measuring based on "calls per hour" is unreliable, and invites cheating.

13. Customers are getting more demanding, automated systems are taking the easy calls, so reps have to be better trained and more skilled.

14. Create a good environment that uses technology well.

The book was written in 1997, and I don't know whether it's been updated. The authors have some commentary about email-based, web-based, and CTI-based systems, but the next edition might want to say more about the similarities and differences between those and the traditional call center.

Overall, I'm happy to understand more about the math and science behind this discipline. As another reviewer commented, it's clear that IT Help Desks have something to learn from the Call Center experience.

Best photography book about we human beings covering pictures about love, marriage,birth,childhood, growing up, work, getting along, war, and old age.
It is truly well done and my favourite for myself and to give as a gift to someone you care about, who is interested in humanity.

Great book! I grew up with it, and rediscovered it just now. Wonderful!!

This is my favorite book. I purchased it when I was 18, and loved black and white photography. I am now 65, and still see the same basic beauty in the photographs. It's not about the 1950's, or showing American culture. It shows how universal and similiar all people of all races and cultures are. It shows young children playing, people falling in love, weddings, births, hard work, wars, death, grieving, and even hope from various people and countries from our planet Earth. One family. One people. This is a collection of love, not about a specific time, or place, or our differences. This is a book that shows our skin colors, clothes, and countries may change; but we are all the same.

I am so glad Family of Man is still available. I would also suggest that in conjunction with this book, you offer Family of Women, and Family of Children.

I first found this book at Foyle's in London, about 35 years ago, and it struck me. Since then, I bought five copies of the Family of Man, but no one remained in my home, because ever I felt the need to give this book to someone I loved or trusted.
What is making this book so precious to me?
First the idea itself of collecting pictures from the whole world (remember, when Steichen launched his project, the Cold War and the related hysteria was at its peak). This to demonstrate that all the human beings have to pass through the same events in their life: birth, growth, education, emotions, work, love, children, reflection, death. This apparently trivial concept leads to a conclusion by far less trivial: we all do belong to one family, our species, the humans (by the way, this thinking had not so great success in the past, nor the present seems to be more benevolent).
The Family of Man is exactly the visual demonstration of such a concept, by comparing the same events as viewed from different geographic and cultural perspectives, by means of photos from renowned or unknown photographers (of course, the pictures from the US are prevailing in numbers for logistics and statistical reasons: it was by far more simple for an US photographer to even simply receive the news of the Steichen project than for a photographer in Rwanda or in the USSR).
Steichen and his assistants made an impressive selection, shortlisting 503 pictures from the over 2 million they received. By the way, Steichen was a photographer, and his selection also considered the aesthetic side of the question: most of the pictures selected simply are wonderful.
The result is this book. I think no one on this planet can miss it, because The Family of Man is representative of a large part of our culture and on our very nature.
To give an example, in my opinion this book is at the same emotional and rational level as Homer's Odyssey, Dante's Divine Comedy, Melville's Moby Dick, primo Levi's If this is a Man, or the ancient Greek lyrics, to quote some comparisons.
I hope it will continue to be published; we, the humans, desperately need it.

John Elmore shares shocking and interesting facts, and personal war stories about our legal system. "Fighting for Your Life" provides 150 pages worth tools--from advice that can be a virtual "get-out-of-jail-free card,"--to knowledge that can SAVE YOUR LIFE. I recommend this book for everyone. As a law student getting ready to practice, I found this book to be an easy read, but not easy to forget.

This book is a must have/must read for anyone interested in studying, or participating in, the legal system. John Elmore's experience and insight are delivered in an easy to read way that makes the book an incredible resource for students or practitioners.

Fighting for your life is a resource guide for anyone and everyone no matter what their relationship to the law! Law Students, Practicing Attorneys, Criminal Defendants, or family members and loved ones of somebody who is either in jail, has been arrested, or is facing criminal prosecution can all benefit from owning this book. John V. Elmore offers each of us a practical, hands on, "If I'm in trouble, this is the book I need to read" guide to understanding your rights and making sure that they are not violated. Most importantly, the author has experience and knowledge of the law from every angle; He was a criminal defense attorney, former state trooper, and former prosecutor. In his book, he tells you exactly what to do and how to do it so that when you find yourself in a position where you are fighting for your life, with his book you have a fighting chance to win.

As a African-American prosecutor, I am often frustrated by the number of young African-American defendants who come into the courtroom completely unprepared and unaware of how the criminal justice system operates. John Elmore's book is a must read for anyone facing criminal charges.

Fighting For Your Life: The African America Criminal Survival Guide told by John V. Elmore, Esq. and Foreword by a friend of the literary community, Mr. Tony Rose is the most responsible book on the planet.There is something that rang a familiar air of discord as I glimpsed at the chained arms on the cover of Fighting For Your Life: The African America Criminal Survival Guide told by John V. Elmore, Esq. and Foreword by a friend of the literary community, Mr. Tony Rose.

I knew immediately that if I was not interested in fighting for my life, I would not open the book, and no matter how mysterious the picture on the cover with two fingerprints that look the same, but if you look carefully, do not match at all. My very own hands longed to free the cuffs of another black man whose time did not fit the crime, and by no means do I condone crime. I am speaking for my brother, father, sister, mother, grandparents and friends who lost love ones who wound up behind bars thanks to the unfair practices of the judicial system while their white counterparts got slaps on the wrists, but this is another story.

The truth is, as I read each page of one of the most "Think Before You Act" books ever written to help Black Americans stay safe in situations, or even avoid crime, the focus became clear that this book matches its title, and is indeed the first African American Justice Survival Guide ever to approach the answers to the questions Black African Americans have asked about avoiding the fatal flaws of the criminal justice system. It leaves out subjective opinions or views that could cause even the most innocent man to wind up dead. It happens everyday, and rather than for folks to remain ignorant of the fact that like criminals the criminal justice system does not discriminate between which blacks should suffer the injustices in situations, Fighting For Your Life: The African America Criminal Survival Guide is a wake up call for everyone.

It doesn't matter who you are, where you come from, what you are wearing, how much money you have, or how well you are adored by the community you live in. YOU too can be a victim of the criminal justice system, and not to take away anything from the hard working police officers who protect the community and sincerely care about the communities they protect and serve. We are talking about a universal code of conduct that once this book becomes a part of university law study curriculums, criminal justice undergraduate classes, required by youth in detention centers and those subject to light time in prison, and. or as a gift to perhaps your young son or child, the world will begin to play it safe when it comes to doing the job of being a civilian or an officer of the law.

Fear breeds in those who serve the justice system due to unpredictable deaths and murders of peers in the force that cause underlying tension, and retaliation. Racism still runs amuck. Ignorance still breeds within our own communities when we respond to situations with pride. I say, read Fighting For Your Life: The African America Criminal Survival Guide to WAKE UP and understand that nothing is more important than saving your life, and even if it means you have to fight for it. You will discover Defense Attorney, John V. Elmore's complete tour of the criminal justice system from the point where those who stand accused or violated can acquire a public defender or attorney for hire, the client's rights and crime report to what to do if you are a victim of brutality, wrongly accused, or required to attend preliminary hearings.

Readers will also, be given pointers on attire in court, making bail, and if not...the grand jury process and some top lawyers who can be contacted and will help the accused fight for one's rights. It doesn't get any better than this.

On a lighter note, I have to discard all reviews of books about the criminal justice system after reading this book which really presents the facts. I encourage all urban writers to read this book before attempting to write a single line about crime and outcomes in novels. If you need facts, this is a great tool for the urban writer as well.

As a reviewer, Fighting For Your Life: The African -American Criminal Justice Survival Guide is certainly on the top of my list for fact checking and research. IT is a thorough and accurate guide that is intelligent, sensible, and can be the cure-all of calling a truce between the criminal justice system and those accused. Yes, if you are guilty, there are penalties, but this book wants you to only do the time if it if fits the crime, and keep you living, because even the criminal has a family.

This is about humanity and cutting down the abuse and brutality of youth who are the product of the environments in which they live. The story is not finished, and we still owe another book to the survivors. I would have liked to read more about Hurricane Carter, Alfred Houston, Angela Davis, and even Mr. Tony Rose. This book will definitely welcome the trend of survivor stories. Def Jam's Bruce George is dedicating an anthology to The Bandana Republic, and Neshee Publication is acquiring stories for Fight To The Finish Line. All of these books are in demand

by our youth, young adults, local gang members, those serving time, those of the criminal justice who want to better understand their role as officers of the community, parents and people who care about the state of America on crime, and of course...address what we all need to know to survive. A new genre is born. All praise goes our to John Elmore, Esq., a criminal defense attorney, former state trooper, father of four boys, teacher and attorney general.

This is a great review book. I really like how the book separates the subjects and has test questions as the end of each chapter. The CD is also easy to use. I would recommend this book for anyone preparing for the nclex exam.

We ordered this book to help our daughter study for her NCLEX exam. It was very helpful and we are happy to say that she passed the test and is now a Licensed Practical Nurse.

I had several different NCLEX study books but this is the one that I used most. It is my LPN BIBLE STILL! I also had the Saunders Q & A, which I liked, but this one is so well organized. I still carry it in my nursing bag for reference. This book was recommended to me by one of my clinical instructors and I'm glad I bought it. I passed NCLEX-PN with 85 questions in Jan 2008. My cd worked pretty well. I did 3000-4000 questions before testing which is recommended. I will be using it again to study for an RN Bridge program. I wish I would have used it more during LPN school.

Out of the study guides I used to prep for the NCLEX-PN, this guide's questions were the closest to the type and difficulty I experienced on the actual exam. I highly recommend this book.

Book received in a timely manner and in good condition. I am impressed with my Amazon.com purchases.