Services Books

This pocket manual is perfect for those going into Respiratory Therapy, and is a good book to keep on yourself in the hospital or anywhere you may work. Quick and easy to find subjects, and is sturdy in its make.

This book is well organized and easy to use during clinical rotations. A handy reference for all material - even important things you don't use everyday as a respiratory therapist or respiratory student.

Wee arrranged and clear to understand - this book has finally answered all my questions, in a language which I can understand, and at last I now understand my specialist. I would recommend this book to anyone with any form of respiratory illness or wishes to understand the deeper workings of the lungs

A couple of us got this for our first clinic rotations in RT school, our clinic instructors and floor RTs we worked with all had them by the end of our semester at one hospital. It's the best out there. The "Oakes" pocket guides where required for clinics at the time, the PDQ has since replaced it. The spiral gets hooked on scrub seams, I prefer the sturdiness to the sticky Oakes binder pages.

I absolutely LOVE this book. This thing is pocket size, and yet still FULL of information. I recommend this book to any student, or respiratory therapist! It will be a great help!

The item arrived on time and this web site was the ONLY place I could find this book as my daughter needed it for her English class at school!
Amazon really came through for me when we couldn't find the book anywhere else. Thank you, thank you, thank you.

THIS BOOK IS POWERFUL, ITS SHOCKING, AND IT IS ASPIRING. THERE IS NOTHING ON CHANNEL 11 THAT BRINGS THE HONEST, INSIGHTFUL, VERY REAL ACCOUNT THAT MR.DOUGLASS DOES IN HIS BOOK. FROM SLAVE TO FREE-MAN, THIS IS TRUELY AN AMERICAN SUCCESS. SKIP THE INTRO, AND JUMP INTO IT.

Douglass's second, and lengthier, narrative fills in many of the gaps left in his first autobiography: we learn about his mother, his siblings, and more details about his psychological transformation from brute to man. It's quite insightful, as Douglass is careful to relate each of his personal experiences to the innate evil of the peculiar instituition, for both the slave and the slave holder.

Having read a biography of Douglass many years ago, I thought I knew his story. Hearing through his pen was an entirely different matter. What a master of the language and insighful set of observations on human nature.

I am a man of many words, but words fail me in my endorsement of this book. The letter to his former master in the appendix is worth the price of the book by itself.

Standing in line at the Lincoln Memorial, a book beckoned to me that I previously hadn't seen before. The face of Frederick Douglas grabbed my attention; a man that I've respected for many years, encountering him mainly through my study of Abraham Lincoln. On the spur of the moment, I snatched up a copy of "My Bondage and My Freedom", and within a few days, my admiration in Frederick Douglass was transformed from interest to awe.

Frederick Douglass orginially penned his book as a response to people's accusations that someone as articulate and composed as he couldn't possibly be a former slave. With that goal in mind, Douglass wrote his memoirs, in a straight forward, powerful way. In the book, he painfully and honestly documents the path his early life took; the memories of being owned, how slaves coped during these times, and how he managed to pull himself out of it all.

While Douglass' life in itself is amazing, (as he describes the amazing process he undertook to learn how to read), what amazed me even more are Douglass' discourses that he sprinkles through the book, discussing relevant issues during the time. In one instance, he addresses the concern about why slaves simply didn't run away from their oppressive situations. It's almost as if you can actually hear the people talking to Douglass and he responding to them.

This book does not only tell the tale of a truly amazing American, but gives us a unique insight to the times. This book should be required reading in every high school in this country.

I have both editions of this book . I have used them in the classes I teach and at my manicure table. If there is anything I need to reference, this book has it all.

Every nail tech and beauty professional needs to read this book.

Maureen Solan

This book should be recommanded to all the nail techs all around the world
it has so many answers to so many questions it s just an amazing source of education
very great i m glad i bought it

To achieve true, long term success in your career as a nail professional, this book is an absolute MUST read!

The contents are invaluable, and virtually impossible to find anywhere else in the world. Doug Schoon's ability to take the most in-depth information and put it into 'layman's terms' will cause you to find it hard to put it down- as well as go anywhere without it!

All the mysteries, "wives tales" and fiction that exists in a nail professional's world are explained with precise fact and even a bit of humor...

Don't pass by the chance to discover the whole truth and nothing but the truth-

to keep yourself fine-tuned to the most current, technologically advanced information!

Mr. Schoon has greatly expounded upon his first edition of this excellent text. Content has nearly doubled, and he has included not only standard topics such as nail anatomy, adhesives, and product chemistry (which are vital for any nail technician to understand), but he has also added chapters such as "The Safe Salon" and "The Healthy Salon," among others. This new text includes great color photos. This text, set in a story format, includes a "Fast Track" which highlights the important facts of each chapter, as well as "Review Questions." Mr. Schoon's down-to-earth writing makes the most intimidating topics easy to understand. This book is an outstanding resource for nail technician and instructor.

anyone sucessful in the nail world can tell you that sucess is based on education and education is based on knowledge. Mr. Schoons book Nail Structure & Product Chemistry is the core fundamental with in depth information on every aspect. I can truly say it enabled me to aspire to a new level where i can now answer questions in a truly professional manner.. and with salons in two countries, thats just what i need. Cheers Doug.. your book in an invaluable investment to those looking for sucess. - Andrew. The dude.

Easy to read. Packed with info. The CD NCLEX mock test has been very helpful to me in identifying my weakness. I'm an RT in a bridge program to nursing. I just started the program. I took 150 questions of the CD mock test so far. I got about 70% correct. My weakness seemed to be mostly in non respiratory pharmacology. I'm hitting that topic hard now.

The book introduces one to the content of the N-CLEX testing you will be confronted with, it makes one a little less nervous,by giving you tips as to how to figure out answers to questions, the author is funny at times while discussing difficult subjects I am sure I will be using this book throughout my study to become and after I am a registered Nurse.

This book has a totally different approach to the NCLEX than any of the other books. It does not consist of endless questions and long comprehensive explanations...it focuses on the NCLEX Exam itself and how to dissect a nursing question quickly and accurately. I would definately recommend this to anyone that wants another perspective on the NCLEX!

This book provided information that no other review book has provided. It answered my questions about the NCLEX and now I have a better idea of what is to come! The review questions covered all the different areas without separating them. This book is a must have for your NCLEX prep collection.

I took a chance when buying this book 2 weeks before final exams and it helped my pass my exam. Although I'm just a 1st year nursing student I love this book and have found it easy to use and easy to understand, it helps break everything down. This book is a MUST have for Nursing students and I'm glad I took a chance!!

This book is great as a reference and as a source of important information concerning no frill airlines. The author's writing style is relaxed and lively. Whether you are just trying to kill some time by reading, or, you are a frequent flier, this is a great book for you. I learned a lot of useful information that I am planning on using whenever I travel again.

The past, present and future prospects of no-frills travel. The pioneers, the airlines, the successes, the failures.

The book takes you behind the scenes, where the decisions that affect the way we travel are made. It gives a comprehensive and detailed account of why and how low-cost carriers appeared on the aviation scene, of the people who visualized them and spent years in courts battling the sclerotic establishments set on crushing competition and fending off change, of the reasons why low-cost carriers have traditionally thrived in environments where conventional airlines have suffered, of why they have prospered and are going from strength to strength.

At times hilarious, "No-Frills" is a fabulous book, so packed with information that after reading it you'll be lulled into thinking you have acquired enough knowledge and experience to start your own airline and make money out of it too! The 2006 edition is fully updated to include the latest developments in an industry that's as volatile and prone to change as no other.

The No Frills sector of airlines is revolutionizing the way airlines do business. Simon Calder does an excellent job of exploring this trend in both Europe and the United States. If you are not somewhat familiar with European airlines and the difference between No Frills, flag carriers, and majors than you may want to read some other books before coming to this one. If you are somewhat knowledgeable though this is a great book to start with. Very well written and covers things in exhausting detail. The analysis is top notch and this book is essential for anyone studying the airline industry.

"No Frills: The Truth Behind the Low Cost Revolution in the Skies" is a guide to understand how this kind of airline works.
It's perfect to understand the structure and the way they manage to get the profits, Simon Calder has made a perfect book.

I highly recommend this book for those people who want to know how a low fare airline works.

The growth of low cost airlines in Europe, the USA and elsewhere in the last few years has been astounding to many observers. The carriers have profoundly changed the nature of the airline industry in the largest aviation markets in Europe and the USA. The book "No Frills" by Simon Calder is therefore very timely and informative to all the stakeholders of the aviation industry ranging from airlines, governments, the travelling public, airline management, employees, regulators, distributors of airline services and suppliers of aircraft, spares and other related services.

Millions of people are enjoying the benefits of low cost services. Large numbers of passengers are defecting from the traditional legacy carriers to these low cost airlines, not just those who traditionally travel economy class but also those who normally fly business class. This excellent book traces the low cost carriers from the early success story of South West Airlines in the USA to the highly profitable and dynamic airlines such as Ryannair, easyJet and others.

Those wishing to learn about this latest phenomenon in the airline industry are recommended to read this book. Readers will be able to understand why some of the largest legacy carriers are having it rough and why some have gone under. Those wishing to establish their own low cost airlines will benefit immensely from the experiences of the successful low cost airlines.

No Place Left to Bury the Dead is one of the best books that I have ever read. The author, Nicole Itano, beautifully tells the story how HIV/AIDS affects the lives of three families in three different African counties. The author also brilliantly weaves in the history of the pandemic and its spread not only in Africa but throughout the world. The book explores several cultural,social and public health aspects of AIDS in Africa that I feel are often overlook in our Western view of the world. This book made me smile, it made me angry and it made me cry. It refined my view of the AIDS pandemic and opened my heart with a new found compassion. I could not put the book down. I true MUST read.No Place Left to Bury the Dead: Denial, Despair and Hope in the African AIDS Pandemic

Ms. Itano's work makes the complex challenge that HIV/AIDS poses to southern Africa and the world at large understandable to the lay reader. She blends personal stories with lessons on history, culture, and medicine, making AIDS personal for her readers. Her characters are compelling, and her personal relationship to and concern for them is evident. I'm looking forward to her next book.

I visited South Africa in 2006 so I feel this book is very relevant to my experiences there. If you want to learn about truth and suffering, and step back into reality, this is the book that will help you do that. There is truly no place left to bury the dead in South Africa.

Itano's extraordinarily personal reporting and the powerful narrative it produced makes this book seem like a movie on paper. You have the sense that one day you'll see characters like Rich Uncle Isaacs, Adeline, and Bongy come to life on the silver screen. It packs a powerful emotional wallop and brings Africa to life in all its amazing colors. Could easily be the next Constant Gardener.

I am amazed I haven't heard more buzz about this book ... it's a great book and I'm so happy I read it. But it's not the happiest of subject matters obviously.

Despite the No Place Left to Bury the Dead title, this book details the struggles people, particularly women, LIVING with HIV/AIDS in Sub-Saharan Africa experience.

HIV/AIDS in Africa is no longer an automatic death sentence but there are too few people getting HIV/AIDS tests, too much stigma and far too many people are not getting the treatment they need due to a number of issues including money, lack of knowledge, stigma and most importantly lack of a proper health care infrastructure.

It may frustrate the reader that the book doesn't have an official ending or happy notes on the book's main characters ... but I guess that's reality unfortunately.

Buy this book!

Pamela Appea

This book is great if you need it for a lifeguarding class, way cheaper than bookstore prices.

The United States Lifesaving Association has done it again. This book is the premier reference on open water lifesaving. Whether, an upstart department or an established older agency, this book provides specific information about lifeguarding methods that every lifeguard must know. If a lifeguard reads this book and practices what is in it, they will be able to provide excellent service to the public. Buy the United States Lifesaving Association, Open Water Lifesaving today. Make sure your next training class uses this Manual.

Eric Bauer

Lifeguard Captain, Newport Beach, CA.

The United States Manual of Open Water Lifesaving is a required text for training all of our seasonal ocean lifeguards. As an Operations Lieutenant for the City of Newport Beach the book has been an invaluable reference with general information, concepts and specific procedural techniques. There are photographs that depict various aspects of modern lifesaving and example report forms. A lifeguard agency or public safety agency that engages in open water rescue is remiss in not having this book for their students and as a reference. Renowned lifeguard experts from around the United States contributed to this excellent book. The book could also have significant impact internationally if a beach had to start a lifguard agency where one does not exist today. If one wants to become a lifeguard, this is a must have text. I am glad that this book exists and am hoping for a new edition that will be even better. Buy it today, you can't go wrong.

Open Water Lifeguards now have a manual written by veteran lifeguards who have put a lifetime of experience into easily read text. Used in combination with local training plans and protocols the USLA manual provides the supplementary material necessary for the complete training and retraining of open water lifeguards..Chapters on professionalism, the aquatic environment, meteorological considerations, preventative lifeguarding and surveillance, emergency planning and management, lifeguard health and safety and many other related topics provide a depth of training keyed to the open water environment unavailable from any other resource. Appendices providing useful beach management forms, an extensive glossary, surf boat rowing techniques and a thorough index complete usefulness of this valuable reference.

Open water lifeguarding in the 21st century requires thorough preparatory training in techniques and procedures as well as mental and physical conditioning. This manual provides an excellent tool for establishing a training plan that will develop competent lifeguards in accordance with contemporary standards of care emergency management guidelines.

David M. Shotwell, Sr., Beachfront Supervisor, Ocean Grove NJ

The USLA Manual of Open Water Lifesaving edited by Chris Brewster is the basic textbook used in the training programs for the following agencies in the State of Hawaii: Ocean Safety and Lifeguard Services Division, City and County of Honolulu, Aquatics Division, County of Maui, Water Safety Section, County of Kauai, and the Aquatics Division, County of Hawaii. These agencies are responsible for providing ocean lifeguard services for their respective counties (each Hawaiian Island is considered a county, with Maui County including Molokai and Lanai and Kauai County including the island of Niihau.) All of the mentioned agencies are certified by the USLA under the Agency Certification Program. The USLA Manual of Open Water Lifesaving is the only manual of its kind that addresses the ocean/open water environment and the skills and knowledge essential to become an open water lifeguard. The manual is the result of the collaboration of lifeguards from across the country and provides historical as well as up to date information on open water lifeguarding. Descriptions of environmental conditions that the beach lifeguard will encounter and methods of dealing with these conditions are included in the text, as well as excellent chapters on drowning, prevention, rescues and equipment, and emergency medical treatment. An appendix which includes sample forms used by lifeguard agencies is also a valuable resource for those who administer lifeguard services. The textbook is well written, clearly organized, and serves as the fundamental resource for our agencies in the Hawaiian Islands.

I always like to read an experience from the inside and this first person telling is very expressive and well worth the read.
I would like to also recommend Carol Levy's A Pained Life, a chronic pain journey.
It is of the same autobiographical mold.
The author in this book tells of her struggle with and against a facial pain disorder called trigeminal neuralgia - also called "the worst pain known to man" and "the suicide disease."
It has been called "hard to out down" by the American Chronic Pain Association" and "a fascinating story" by Steve Hall, writer, NY Times magazine.
If you enjoyed Out Of Joint I think this will also be a good read for you.


[...]

As someone with inflammatory arthritis and an advocate for making arthritis more visible to society, I was so glad to hear Mary speak and read this book. We have been lacking any sort of exploration of arthritis and its effects. Arthritis is epidemic in this country, but it is still invisible. This is one more step for bringing it to light.

This book explores so many different angles- the emotional, the artistic, the physical, the social, the private, the public. Sometimes her writing meanders over into poetry and somehow explains medical terms with poetic expression.

Mary Lowenthal Felstiner has written an important book on many levels. Out of Joint should become the classic for anyone struggling with a chronic problem, be it physical or mental. Mary has an amazing ability to express what so many of us feel ...but in an original, refreshing, and totally unique way.
I loved her refusal to quit or to accept that nothing more could be done. Like that energetic bunny, she just kept on going, searching for probable causes, exploring possible cures, and keeping a constant, sometimes hilarious, dialogue with herself. This book is also a lesson in how to go about family life and love the RIGHT way...an inspiration to us all.

Buy this book! And discover the magic which Mary
Felstiner, a prize-winning professor of history,
brings to words. This story about rheumatoid arthritis
is a page-turner. Felstiner's gift for mixing plain
speech with the technical and erudite is totally
astounding. Further, she demonstrates the healing
potential of narrative, a multi-faceted narrative
glinting with allusion. Through her account, Felstiner
manages to make us proud to be human, capable at the
same time of suffering and transcendence. Five stars.

I enjoyed this book so greatly. I love the way Mary Felstiner approaches the subject of joints, jointedness, connection, from such varied angles, using documents of cultural, personal, and medical history. Magnificent!! What a huge accomplishment this book represents. Apart from all else, I've learned a staggering amount from this gifted author about the body in a cultural context, and this has illuminated a lot of questions in my own life.

I love this guy. He puts it right out there about how customer service ought to be, and we all wish that everyone's customer service were as good as some of the shining examples he relates. We are assaulted at every turn by so many bad customer service experiences that we're grateful when someone even does an average job of what they're supposed to do, much less go above and beyond. We should all remember those basic keys to our business: know your customers and their needs and wants; know your product; know what your competitors are doing and how to beat them. Scott Gross goes beyond this with the "outrageous" part: be prepared to do something so extraordinary and unexpected for your customers that they can't help but tell others how great your service is. When was the last time you told all your friends about extraordinary customer service? I have stories from 10-20 years ago that I tell to this day because the service was so great. Do you? I've been fortunate enough to hear T. Scott Gross as a keynote speaker at a conference, and he's just as warm, thoughtful and encouraging in person as he is in his books. If you're in business or deal with the public, or even if you just want to have great family and friend relationships, you must have at least one of his books in your personal library.

If more people read and implemented outstanding service, then we wouldn't be having all those 'siteAsucks.com' and 'siteBsucks.com' web sites.

This book targets the lifeline of any business - your customers -and talks about common sense - how to make them happy - so that they not only come back, but they also tell others!

The concept is very simple. But this is probably the only book I have ever found about delivering "outrageous" service.

I have myself implemented (long before reading this book, of course :-) what I call as "Not Technical Support - But FANATIC'nical Support" on my own site at WebmasterInABox.net

So, it was exciting to see an entire book dedicated to this topic. And in spite of knowing what brilliant customer service is, I had managed to brainstorm about 200 different ideas to provide "outrageous" service, before I had delved even 20 pages into the book.

A great buy. On my top 10 list.

Ravi
Founder & Software Architect

WebmasterInABox.net

book contains lots of ideas and great examples . . . very inspirational . . . makes success simple . . . all we have to do is apply some of gross' POS thinking!!!

Here's a customer service success and sometimes hilarious failure story book, packed with practical, real world ideas that really work that you'll really enjoy reading. Gross says great selling is a by-product of great service. He shares his hard-serve, soft-sell secrets and shows you how to make serving customers more fun and less frustrating once you decide to raise your customer service bar to Positively Outrageous Service.

This is the first book I read which has helped take the stress right out of sales. If anyone is in retail knows how stressfull it may be at times. I highly recommend everyone in retail business today to read this book and enjoy your every day to day sales.

I ordered and read this book without total confidence, since it was written in 1999, and--as we will probably never stop hearing--things have changed considerably since 2001 (not for the better in the prison-industrial complex or in the sphere of social services).

But even 7 years after its publication, it holds up VERY well. And--sadly--the argument is not LESS cogent or the concerns less pressing.

Journalist Joel Dyer creates an informative, critical, and iconoclastic survey of the United States' criminal justice system in The Perpetual Prisoner Machine: How America Profits From Crime. Dyer persuasively argues that contemporary criminal "justice" is disastrously impacted by violent media content, a push for privatization; an increasing dependence of politicians upon public opinion polling and campaign finance. This has all resulted in an explosion in the American prison population. The rapidly increasing numbers of prisoners, parolees and probationers is not the result of increasing crime rates, but because sectors of the American economy and political power structure find mass incarcerations to be profitable. The Perpetual Prisoner Machine is very strongly recommended reading for students of the American criminal justice system, prisoner reform movement supporters, sociologists, cultural anthropologists, and political science students.

Dyer's well-researched expose reveals the inner workings of the nation's prison-industrial complex, the funding of which depends on the maintenance of a respectable, beneficent public image. He explains that real-world crime statistics do not support the war on crime's claimed need for massive increases in prison construction so, to justify the diversion of public funds into prison and jail expansion, politicians are relying on public opinion polls which reflect the pervasive societal effects of media-generated crime anxiety. Law makers, primarily right-wing, have responded to the public's media-hyped fears with reassurances in the form of hard-on-crime adjustments to the sentencing structure and consequent increases in law enforcement and prison spending, all financed by the angst-ridden taxpayers. Voters have been refusing to approve traditional general-obligation bond issues for increasing prison construction, so politicians are shrewdly using Wall Street intermediaries to divert tax revenues from public education and crime-preventive social programs into prison and jail construction by means of lease-revenue or lease-payment bonds, which are tax-exempt, high-interest debt-investment instruments issued without voter approval. These lucrative prison bonds reward the investor class with sizable profits from imprisonment, provide public-debt financing for construction of corporate-owned prisons, and they require taxpayers to repay more money than general-obligation bonds, which require voter approval. As major political campaign contributors, well-funded, right-wing special-interest groups such as police and prison-guard unions, and the NRA, back politicians who agree to promote hard-on-crime sentencing policies such as "three strikes," "mandatory sentencing" and "truth in sentencing," which substantially increase the prison population and sustain the widely held perception of increasing need for prison and police funding. As a result, the number of prisons and police have grown rapidly, and police and prison guard pay has increased substantially. In California, for example, a prison guard is paid more than a tenured college professor in the state's university system which, like those in other states, has been decimated by the diversion of public funds into the prison-industrial complex. By 1994, prison spending had begun to exceed education spending for the first time in America's history. I think Dyer presents a well-articulated argument, backed with well-researched facts and figures, supporting the assertion that the prison-industrial complex is a self-serving, socially and economically destructive part of an officially sanctioned assault on the poor and people of color.

This is one of the most important books in many years that tells the truth about our prison system. We have over 2,000,000 citizens in prison in the land of the free. Most of these citizens are non-violent and about 15% are mentally ill in need medical care. With the tax dollars that we pay we treat some non-violent prisoners in ways that are just horrible. It is done by politicians who want to get reelected and understand a terrible fact that the uninformed citizens vote for politicians who advocate building more prisons and filling them to overcrowded capacity with more prisoners. Only a small percentage of the citizenship understand the terrible cost to our society with this practice. It is a cost in billions of dollars and much more. It is also a cost in respect, common sense, decency and the goodness of the American people.

On top of this, studies indicate that about 10 -15% of prisoners are completely innocent and had absolutely nothing to do with the crime that they were put in prison for. This is because juries do not understand and respect the bedrock of the system which is "proof beyond a reasonable doubt." The large amount of reasonable doubt that is ignored by juries is shocking to the conscious of any good person.

Joel Dyer has done an excellent job of nailing how Congress has abused the issue of crime in America and why we allow it. He's also provided an excellent argument for abandoning the private prison industrial complex and ceasing the attack on urban America and the mentally ill. As someone who works in business and in finance, it bugged my eyeballs when I realized what government is doing, allowing prisoners for profit. I've worked 32 years in a profit driven capacity and doing this with human beings, given what I know about shareholder driven environments, is unconscionable in my mind. To intentionally profit from another's pain and misfortune is heinous. America has 5% of the world's population and 25% of the worlds prisoners. We have over 1,000 prisons and 7 million people under penal control (2004). Over half of them non-violent offenders whose crime involves consenting adults (ie: life in prison for introducing a buyer to a seller of home grown pot in Indiana) or petty thievery (ie: stealing vitamins in California).