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Services Books sorted by Average customer review: high to low .

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What's That Pig Outdoors?: A Memoir of Deafness
Published in Hardcover by Hill and Wang (1990-05-23)
Author: Henry Kisor
List price: $18.95
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Average review score:

A belated discovery
Helpful Votes: 4 out of 4 total.
Review Date: 2005-06-25
I have only just caught up with this book 14 years after it was published. Kisor is very good on how he managed a life as a deaf person who operates orally in a hearing world, and manages to be quite tactful in dealing with the subject of the Deaf -- people who use sign language. He is perhaps more tactful than he really should be in discussing the ignorance of a lot of educators of the severely hearing-impaired and the rather patronizing "poor-you" attitude they often take.

I can say this because I have only a little more hearing than Kisor -- and for the same reason, meningitis at the age of 3. I am ten years older than he but remember well some of the stages he describes so accurately and honestly. Like him, I was lucky in my early teachers and in being kept away from schools for the deaf.

It does need to be said that cognitive psychologists and students of child language have learned a great deal about child language development since Kisor and I were children and even since his book was published in 1991. Their progress dates from Noam Chomsky's destruction of behaviorist notions of language almost 50 years ago. I hope very much that things have changed significantly in the education of the deaf and severely hearing-impaired.

With luck, students will recognize that Kisor is describing a bygone era. But it is an era that was and is still well worth describing.

What's That Pig Outdoors
Helpful Votes: 5 out of 5 total.
Review Date: 2004-11-29
I read this book for an ASL class in college and wow. This book is great. An amazing autobiography written by a deaf man, Henry Kisor who has managed to exist in a hearing world as a deaf man strictly by lip reading. He has been a journalist and this is amazing to me. A wonderful story written in the point of view of a deaf man and his lifelong journey to success and living in the hearing world. Reading this book has made me take a look at my life and made me feel as if I could do anything.

About being Deaf by someone who is Deaf.
Helpful Votes: 6 out of 7 total.
Review Date: 2002-01-01
I read this book back in 93 when I had just lost my hearing. I was 14 and dealing with suddenly becoming deaf. Most books about Deafness are written by physicians, or parents of the deaf, or children of the deaf, and not by the deaf themselves. Kisor's stories about lipreading and growing up and just being Deaf were wonderful for me to read. It gave me hope... if he is totally Deaf and can accomplish that much, then I, with a little bit of hearing left, certainly should be able to. I would certainly recommend this book to anyone deaf who is oral, anyone late deaffened, or anyone just interested in reading about the trials and joys of a hearing loss.

Just an Amazing Read of Determination & Joy in Living
Helpful Votes: 7 out of 7 total.
Review Date: 2005-10-27
What should our attitude be towards the deaf? Kisor gives us good insight with his memoir which is beautifully, sensitively and humorouly written. Some would term him an outcast to both the deaf culture and the hearing culture, since he lipreads and doesn't sign. Can't possibly be happy because he can't fully participate in hearing world, he's missing so much. But Kisor disagrees.

He achieved more than most hearing, having accumulated great English language skills. He demonstrates with the rare book written about deafness from a deaf author. His title is fascinating, since it is from story regarding his five-year old son and the nuances lipreading has trouble discerning.

Yes, improvements have happened and will continue with behavioral psychology and deafness, but here the spirit of the human inside is spoken of, something that no program can really guarantee success, but determination, help and support will aid.

This marvelous memoir contributes much to this cause. It is a most wonderful read for all interested in what a deaf person in a hearing world might be going through, especially the emotional strains deafness brings with it. Much to be gleaned here.

About being Deaf by someone who is Deaf.
Helpful Votes: 9 out of 10 total.
Review Date: 2002-01-01
I read this book back in 93 when I had just lost my hearing. I was 14 and dealing with suddenly becoming deaf. Most books about Deafness are written by physicians, or parents of the deaf, or children of the deaf, and not by the deaf themselves. Kisor's stories about lipreading and growing up and just being Deaf were wonderful for me to read. It gave me hope... if he is totally Deaf and can accomplish that much, then I, with a little bit of hearing left, certainly should be able to. I would certainly recommend this book to anyone deaf who is oral, anyone late deaffened, or anyone just interested in reading about the trials and joys of a hearing loss.

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Why Normal Isn't Healthy: How to Find Heart, Meaning, Passion, and Humor on the Road Most Traveled
Published in Paperback by Hazelden Publishing & Educational Services (2000-06)
Author: Bowen Faville White
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Average review score:

Good message, but would benefit from an editor
Helpful Votes: 0 out of 0 total.
Review Date: 2007-07-26
White has a good message: Our fear-based, looking-good tendencies are not healthy for us and perpetuate unhealthy behavior in others. He discusses why we become this way, measures he took to lessen this in himself and suggests how we can do likewise.

I did find the book tiresome to follow for a number of reasons including White's wordy, informal writing style, and his frequent reliance on quoting cryptic poetry.

I don't know if this has been recently corrected, but the copy I got looked like a draft: page numbers show as XX in the table of contents; numerous sections of the book simply have a section title and the words [to come] underneath; where graphics are supposed to be has [insert graphic here]; improper margins - the text seems to run off the page in places; and is full of typographic errors.

Grab a pen - you're going to want to take notes!
Helpful Votes: 0 out of 0 total.
Review Date: 2006-09-20
No matter how many times I read this book, something new always resonates with me. These are life lessons, and a lot of them seem to take a whole lifetime to master...but the pursuit is the worthiest you'll ever embark upon. I strive every day to shake my unhealthy "normal" behaviors and embrace the spirit of this book - one that is laughing, open-hearted, through life.

Normal's not only unhealthy - it can kill you
Helpful Votes: 12 out of 13 total.
Review Date: 2001-03-17
Bowen White M.D. truly opens your eyes about what's important in life and how the stress that comes from what other people put into your inbox can really take you down. This is an easy to read, step by step eye opener about how the things we accept for normal in our life are slowly killing us and the book gives you significant, solid steps on how to take control over your life back from the world we live in and really learn to live. I loved it.

What a trip to take
Helpful Votes: 4 out of 4 total.
Review Date: 2002-12-05
Bowen White takes you to the ultimate place, your inner self. His insight into the human mind is incredible. If you are seeking to find more about yourself, and why you live the life you do, this is the book for you. I have heard this wonderful man speak live and have read his book twice. It is incredible to walk a trail of the world with him and look at yourself.

author is a testament to his words
Helpful Votes: 6 out of 6 total.
Review Date: 2001-03-14
I've known Bowen White for many years and so my review could be considered biased........however, I can honestly say that he has always been "out there" i.e., not being so normal, making people laugh all the time, and strikes me as a very healthy person ... he follows his own words and ideas and has written a very honest book. I'd say we can all learn something from him. He spoke to a keen group of university students here on a recent visit and had a great time involving them in taking a different path toward solving life's challenges. His enthusiasm for life and for all people comes through in this book.

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Willie's Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty
Published in Hardcover by Wiley (2005-09-08)
Author: Phillip Van Hooser
List price: $19.95
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Average review score:

Great advice, written very well.
Helpful Votes: 0 out of 1 total.
Review Date: 2007-02-24
With wonderful stories that illuminate the problems with customer service today, Phillip Van Hooser provides the reader with compelling reasons why taking care of your customers is critial to long term success. Building customer loyalty requires you to listen carefully to them and on some occasions, bending the rules or going the"extra mile". It's no secret that if a customer believes you gave them great service, they will willingly recommend you to others. Phillip covers these and many other points with straight talk, no jargon or catch phrases that can confuse some people.
If your looking for a book that can give you ideas on how to get your business back on track, this book is certainly worth the look.
Great Job Phillip!!

Willie's Way
Helpful Votes: 0 out of 0 total.
Review Date: 2005-11-15
Phil VanHoosier has a way of putting things into a clear perspective. I have purchased a copy for everyone in our shop, both front office and production. You will love this book!

Don't Forget the Internal Customers!
Helpful Votes: 0 out of 0 total.
Review Date: 2005-10-21
This book is really a page turner. I loved what was being said but also the way it was said. Phillip Van Hooser uses real and personal examples that really make the difference.

Phillip Van Hooser also mentioned the "internal customers". Internal customers are the company's employees. So often, in my opinion, companies think about ways to serve better their customers but hardly ever envision trying to serve better their employees. However, employees are critical to customer satisfaction! So Thanks Phillip for pointing out this so often forgotten fact!

Touchdown! - Give Him Six!
Helpful Votes: 0 out of 0 total.
Review Date: 2005-09-29
Phil's down to earth style and profound truth certainly scored big. If you want to gain new customers and keep existing ones, then this book has your answers. Phil's presentations are always relevant, loaded with common sense and easy to understand. His latest book is no exception! Should be required reading for all college business students. Once I began reading 'Willie's Way' I could not put it down until I read it all. Thanks Phil, for an awesome book.

Uncommon Commonsense
Helpful Votes: 0 out of 0 total.
Review Date: 2005-09-22
Phil Van Hooser is a master at unveiling uncommon commonsense. His simple, practical, easy-to-implement ideas just make sense! Anyone who wants to make a real difference in their customer service needs to follow the secrets revealed in Willie's Way.

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The Wisdom of Whores: Bureaucrats, Brothels, and the Business of AIDS
Published in Hardcover by W. W. Norton (2008-06-02)
Author: Elizabeth Pisani
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Average review score:

Telling it like it is
Helpful Votes: 0 out of 0 total.
Review Date: 2008-10-17
Having recently returned from Malawi where I spent the last two years working in HIV prevention as a Peace Corps Volunteer, I found Elizabeth Pisani's book to be an excellent analysis of the politics driving the mismanagement of HIV prevention and treatment funding around the globe, and an interesting insightful read as to the real situation on the ground. I read this book because I was considering an HIV prevention project in China, and she has extensive experience in SE Asia as well as in China. I found all the information in the book to be relevant and very current for all countries dealing with HIV issues.

My only negative comment would be that she references her website often but the resources are not there.

I would encourage anyone involved in HIV projects to read this book. It has just the right balance of facts and human stories without being depressing. It tells it like it is.

Funny & Interesting
Helpful Votes: 0 out of 0 total.
Review Date: 2008-08-13
Very funny, very well written book on kind of a dry subject!

Definitely worth reading, because as the quote goes:

Every great cause begins as a movement, becomes a business, and eventually degenerates into a racket.

Genuinely enjoy getting the facts straight
Helpful Votes: 2 out of 2 total.
Review Date: 2008-06-19
I am seldom found without at least one book close at hand, and end up trying to give books away in order to keep my shelves from collapsing. But I'm not ready to give this one away, I intend to read it again in a while. What I might do, however, is to order a few extra copies and have them delivered to people I know. Why just this one? Because it is one of those books that you come across once in a while, that works on more than one level. It is a book that keeps me turning the pages, with the energy that comes from a genuinely engaging story. Then there is the author's solid knowledge of the topic, and her ability to present it in an accessible way. This is a writer who knows her tools: she knows how to structure a presentation and how to juggle angles to keep it interesting, all in a style that gets the message across clearly and simply, with a strong personality and sense of humor. But the main reason why I want to gently blackmail my friends into reading it by buying it for them, is the information it contains and the message that it spells out. It is an important book. It untangles the facts about HIV and HIV prevention from the myths, which is good. It also shows clearly how ideological/religious/political/economical agendas often play a bigger role than science, which is depressing ... but essential to know. Getting the facts straight, about the infection and about the HIV/AIDS industry, is vital. And in my mind, Elizabeth Pisani is exactly who you should turn to for those facts

Great science meets great journalism
Helpful Votes: 3 out of 3 total.
Review Date: 2008-06-23
For sheer accuracy of synopsis, maybe "The Wisdom of Whores"'s subtitle ought to be "Practical Epidemiology, What We Know About Solving the AIDS Crisis, and How the Politics of International Aid Complicate Matters." Though Pisani probably wants to sell a copy or two.

This is one of the few books I've read that actually lives up to its jacket blurbs. One author describes it as not only a work of science, but also a page-turner. And indeed it is. Pisani holds a Ph.D. in epidemiology, and you can tell from reading The Wisdom of Whores that she has the chops to do serious data analysis. It's data analysis in the service of a practical end, namely figuring out the most efficient ways to stop AIDS. Pisani has been on the ground interviewing prostitutes and junkies for a couple decades now, so she's learned a bit about how the disease actually spreads.

Part of the answer is just common sense: HIV spreads when an infected person's blood comes in contact with an uninfected person's blood. When heroin users share needles, the risk of HIV's spreading rises. Unprotected sex is riskier than protected sex. Unlubricated sex is riskier than lubricated sex, because the risk of causing tears is higher. Uncircumcised men are at higher risk than circumcised men. Prostitutes and their johns are at higher risk than non-prostitutes, because they have more partners.

This much should be common sense; the fact that this common sense often doesn't translate into policy is where the "bureaucrats" in the subtitle come in. The Bush administration and many other nations have changed the conversation: we don't talk about the actual mechanics of sex and drug use, in part because prostitutes and drug users are considered wicked, and it helps no politicians to aid the wicked. From a public-health perspective, most of our effort ought to be focused on the populations that are most at risk: addicts, gay people, and prostitutes. But that doesn't sell. What sells is to talk about "neutral" topics: pretend that consumers of prostitution come home to their innocent wives and unwittingly give them the disease, which then spreads to their kids. When you frame the issue as "AIDS hits everyone," surely you can get votes. Likewise with international aid: if you tell your voters that "poverty and gender disparities" cause AIDS, you can sidestep the icky topics of sex and heroin injection.

Once the money flows, there's a great risk of corruption and waste. Fortunately, Pisani tells us, there are a lot of people on the receiving end of that money who are really trying to do right by the world's taxpayers. And there are organizations like the Bill and Melinda Gates Foundation that seem to disburse funds more efficiently and measure programs' effectiveness better than a lot of governments do. And the governments are learning from their mistakes, in no small part because the epidemiologists on the ground are pushing back on them. Pisani never takes the step that a lot of libertarian fanatics do, namely jumping from the observation that foreign aid can be wasteful to the conclusion that all foreign aid should end. That's because Pisani isn't a libertarian fanatic. She's a hardworking, nose-in-the-details scientist who, like a good disciple of Herb Simon, tries to assume as little as she can before she starts gathering data.

Indeed, the big takeaway from The Wisdom of Whores is that reality is complicated, and that the only way to actually help solve the AIDS epidemic is to dig into the details and be honest about how the disease actually spreads. Don't let ideology, for instance, blind you to the virtues of free condom distribution. Don't let ideology stop needle-exchange programs. At the same time, don't let ideology convince you that needle-exchange programs always work: look at the data first. This book is what happens when a truly scientific worldview merges with the passion of an activist.

books don't get better than this
Helpful Votes: 4 out of 5 total.
Review Date: 2008-06-25
I read a lot, on a wide variety of topics. If it has words on it, I'll try to read it, even if I _don't_ know the language, I'll try to decipher it. But some books are much more rewarding than others, and this is one of the most rewarding books I've ever read.

The other reviews cover the topic well: she's a great writer, a person who really cares about people and not just people who are like her, a scientist who can understand numbers and make them make sense to others. She has a wide-reaching understanding of how AIDS is transmitted, and how that transmission is partly biologically determined and partly culturally determined. And she can convey that complex and detailed understanding in a simple way. Repeatedly, so if you miss it the first time, you get a lot of additional chances. And with hilariously shocking illustrative stories, so there's no remote chance of boredom ever setting in.

I know there's no way she's going to slog through bureaucracy for a second cause -- that would be unfair to ask of anyone. But I hope global warming/climate change/peak oil/etc. gets someone half as brilliant as Pisani. Hopefully several someones.

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Worth The Room: An Autobiography of Survival and Service
Published in Paperback by iUniverse, Inc. (2004-11-24)
Author: M.Ed., Rev. Paul Lachlan Peck
List price: $22.95
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Average review score:

Poignant Read
Helpful Votes: 1 out of 1 total.
Review Date: 2005-06-24
WORTH THE ROOM BY REVEREND PAUL LACHLAN PECK, M.Ed., is the touching autobiography of the author, whose mother died when he was just a baby, and he grew up with a cruel step-mother and remote father. As a youngster he was blamed for everything his step brothers did wrong and was punished instead of these half-siblings. With warnings never to tell his father, his step-mother beat him with a rubber hose until he had whelps and bruises constantly on his emaciated and sickly body, while screaming at him "You're not worth the room you take up on this earth!" Overcoming this horrible childhood, which included sexual abuse from his step-mother, the author was able, with the help of some kind friends, to get out of the situation and find a meager job to support himself as a young teen, although he still had to send money home to help support his father's family. He worked his way through college, a loveless marriage of seventeen years, rearing two children, and finally realized and acknowledged that a large part of his misery as an adult was that he was a closet gay, a fact which he had concealed from even himself. The book chronicles the milestones of his terrible early life, the way he found his freedom and self-worth, and the successful career he had as a fund-raiser, counselor and minister to young people on college campuses, with hundreds he saved from drug abuse and suicide. Nearing the end of his life, he has written this book in his seventies because when he was young and his aunt learned about what he had suffered, she told him that someday he should write a book to help others and heal hinself. Worth the Room is worth the read!

A Life of Worth.
Helpful Votes: 1 out of 1 total.
Review Date: 2005-06-19
Amazon Book Review, "WORTH THE ROOM," by Rev. Paul L. Peck

Through the author's autobiography we see an unlikely sequence of events. The first of these is the brutal horror of severe and prolonged child abuse. Amazingly, this did not turn the young Paul Peck against society. But what sets this true story apart from most other abusive situations was the sense of humility he developed on reaching adulthood. This was intertwinded with an innate spirituality: a deep love for God and his fellow-man. His intuitive belief in spiritual healing led him to accept Christian Science almost as soon as he heard of it.
While he was highly successful in helping others, he was not spared from carrying a heavy cross in his personal life. This included a difficult marriage, estrangement from his children, and forced separation from the Church he so dearly loved. Much of this was due to his sexual orientation.
"Worth The Room" explains how the author worked through these challenges.
I highly recommend "Worth The Room," not only to those looking into different expressions of spiritual practice; it is especially helpful for those facing seemingly impossible obstacles in their own experience.

Bruce Stores is author of "CHRISTIAN SCIENCE: It's Encounter With Lesbian/Gay America." iUniverse Inc., 2004

Worth The Room is Worth The Read!
Helpful Votes: 1 out of 1 total.
Review Date: 2005-06-09
"Worth The Room" is the life story of a survivor! It is a story of abuse, of helping others and of success!

While reading the book, it drove home the philosophy that life is all about choices. We all have the power to change, no matter what our past experiences. In life, there are times when the challenges we face are enormous, but we are the ones that decide upon the choices we make. Paul Lachlan Peck had to make choices; and the choices he made led him to success.

The book also reinforced the point that there is always someone is worse off than oneself. If you find that you're feeling sorry for yourself, or if you find yourself overwhelmed, read this book. Paul's childhood was one, which I hope many of us did not have to endure. His life was full of challenges in his work, in his family life, and with his own gender identity. Paul's story is an inspiration, one in which he overcame many challenges, and went on in life to help others lead a more rewarding life.

I found myself still thinking about the book even when I was not reading it. It kept my interest and drew me to keep reading. You may find that some of the ideas in the book will challenge your own thinking.

Reverend Paul Lachlan Peck certainly is "worth the room" he takes up on this earth. He is a man who has given back to others more that he ever had! Truly an inspiring book that I heartily recommend

Worth The Room
Helpful Votes: 2 out of 2 total.
Review Date: 2005-03-23
"If it doesn't kill you it will make you stronger." Paul Lachlin Peck's autobiography, Worth The Room, begs the truthfulness of that statement.

Worth moved this reader to tears with each turned page. The child abuse, although painful, found balance in moments of great triumph. Exhilarating conquests of normal and paranormal quests are woven into the fabric of Paul's life experience.

A remarkable spiritual journey
Helpful Votes: 3 out of 3 total.
Review Date: 2005-03-15
Paul Peck's new book "Worth the Room" is worth the read on several levels. As its subtitle implies, this autobiography of survival and service is the moving record of a man who suffered much abuse in life, particularly in his early years, but who through persistent hope and innate goodness, managed to turn his damaged life into one of service and profit to others. It is a particularly poignant story, told honestly and vividly by its subject, but that alone is not what makes it stand out among other accounts of people who have turned the ill in their lives to good. Also contributing to its interest and value, but again not its uniqueness as a narrative, is the author's account of his struggle to find his gender identity.

What does make the whole stand out so remarkably to my reading, however, is the psychical and spiritual dimension of the author's life. Skeptics may attribute the psychic phenomena that Peck describes to delusional impulses caused by the traumas he suffered, but it would take an especially hardened skeptic to attempt to refute in this manner all of the evidences Peck brings forth to the contrary. On the other hand, those who are more open to considering the possibilities of psychic communication and healing will find much here to encourage their own spiritual exploration of the same. And those who are firmly convinced of their reality will find many causes for joy and greater faith among the many episodes recounted in this volume, as well as a challenge to discover what more comfort and healing we as human beings can bring to one another.

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2007 Intravenous Medications: A Handbook for Nurses and Health Professionals (Intravenous Medications)
Published in Spiral-bound by Mosby (2006-07-14)
Authors: Betty L. Gahart and Adrienne R. Nazareno
List price: $43.95
New price: $12.00
Used price: $4.98

Average review score:

Fast shipping.
Helpful Votes: 0 out of 0 total.
Review Date: 2008-09-23
I thought that it was different edition, but that was my fault for not looking at the year. Thanks for shipping it so fast.

Necessary book for practice.
Helpful Votes: 0 out of 0 total.
Review Date: 2007-05-11
This book is fantastic. It is a necessary reference to anyone working in a critical care area.

Great Book!
Helpful Votes: 0 out of 0 total.
Review Date: 2007-04-14
This is a great book. It is very easy to find the drugs you need. I highly recommend it to my nursing students and carry one with me when I take them to clinical so I can be up to date on the information also.

At arm's reach
Helpful Votes: 0 out of 0 total.
Review Date: 2007-03-21
I'm a pharmacist, and I keep this book at arm's reach for quick reference. I use it to check administration details, and my nurse friends are always referring to their copy. It's a good, well rounded resource for the ER or the med-surg setting. My old copy is going to a nursing student for study and reference.

2007 Intravenous Medications: A Handbook for Nurses and Health Professionals (Intravenous Medications)
Helpful Votes: 0 out of 0 total.
Review Date: 2007-02-18
this is an excellent book. I'm a nursing student and it has up to date meds that we need to know for school and the books at school don't have. It also has the best information on the medications that I've seen in any of our school books

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The case of the marble monster and other stories
Published in Paperback by Scholastic Book Services (1969)
Author: I. G Edmonds
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Average review score:

Ooka the Judge
Helpful Votes: 0 out of 0 total.
Review Date: 2004-11-15
Ooka the Judge was a real judge who tried cases with fairness and justice long ago in Japan. These timeless stories capitvate children's interest and pique their imaginations. There are at least 10 stories by I.G. Edmonds about this Japanese judge - you should really read them all. The stories are great springboards to lively discussions of fairness and justice, and honor. This book belongs in everyone family's library!!

The good decision of the Judge Ooak
Helpful Votes: 0 out of 0 total.
Review Date: 2003-01-21
There was a Judge named Ooak, he was sent to resolve some issues. He was asked to judge 3 of the following problems:
1. Should he punish a man for stealing a smell?
2. Order a barber to give an ox a shave?
3. Call in a willow tree as a witness to a crime?
One day there was a very poor student that could only afford plain rice to eat and a small apartment, which was above a tempura shop. One of the days he was eating his plain rice he smelled the food when the owners caught him. He demanded monies for stealing a smell. They went to court and you will have to read the book to find out what happened next!
Two men walked into the court room who were arguing over a contract. If the barber would give haircuts to the worker and his helper in return for all the wood the worker's ox brought in.
The Judge is faced with a tuff descion if this one man is guilty, he pleads that he never has been to the place they accused him of going. to be continued

The good choses and the bad choses
Helpful Votes: 0 out of 0 total.
Review Date: 2003-01-21
Well, there was a Judge that was named Judge Ooka and he was left with three big decisions on should you punish a man for stealing a smell should he order a barber to give an ox a shave and to call in a willow tree as a witness to a crime Well fisrt. It all started with a poor student and he rented a room they fries food becuase onder was a food shop but all he could afford was plain rice everyday all day when finally the store keeper caught him smelling the food and then he yelled thief I think you should pay him then the student said no I can not because he only has enough money to pay the rent so he took him to court and the judge said he should pay the same price so then he told the student to take out a dollar bill and crunch it as he did that the judge says there you go your payed back.
One day they went to court to settle an argument they barber said he would give a free shave to him and his helper if he gives all the wood that his oxs brings and then that also means the cart but then the worker said he gave him a shave but not his helper but then the barber said he did then the worker said no the ox is my helper and the judge ordered the barber to shave the ox or no deal so then the barber had to shave the ox or no wood.
There was a man and there was a big crime and they new he was guilty and he pleeded he never had been there so then the plantiff said lets postpone a week to bring the willow tree in for a witness the the defendent said it was inpossible because the tree was on the cliff it would fall in the river if cut then at that moment they clearly shown he was guilty he had been there before and had committed the crime.

The good choses and the bad choses
Helpful Votes: 0 out of 0 total.
Review Date: 2003-01-21
Well, there was a Judge that was named Judge Ooka and he was left with three big decisions on should you punish a man for stealing a smell should he order a barber to give an ox a shave and to call in a willow tree as a witness to a crime Well fisrt. It all started with a poor student and he rented a room they fries food becuase onder was a food shop but all he could afford was plain rice everyday all day when finally the store keeper caught him smelling the food and then he yelled thief I think you should pay him then the student said no I can not because he only has enough money to pay the rent so he took him to court and the judge said he should pay the same price so then he told the student to take out a dollar bill and crunch it as he did that the judge says there you go your payed back.
One day they went to court to settle an argument they barber said he would give a free shave to him and his helper if he gives all the wood that his oxs brings and then that also means the cart but then the worker said he gave him a shave but not his helper but then the barber said he did then the worker said no the ox is my helper and the judge ordered the barber to shave the ox or no deal so then the barber had to shave the ox or no wood.
There was a man and there was a big crime and they new he was guilty and he pleeded he never had been there so then the plantiff said lets postpone a week to bring the willow tree in for a witness the the defendent said it was inpossible because the tree was on the cliff it would fall in the river if cut then at that moment they clearly shown he was guilty he had been there before and had committedthe crime.

A Great Book for Young Kids
Helpful Votes: 1 out of 1 total.
Review Date: 1999-01-29
This book is a wonderful book. The Case of the Stolen Smell is quite interesting in how it is solved. This book is highly recommended.

Services
Achieving Excellence Through Customer Service
Published in Paperback by Bestsellers Publishing (2008-04-20)
Author: John Tschohl
List price: $14.95
New price: $14.95
Used price: $0.80
Collectible price: $20.00

Average review score:

It offers an excellent startegic plan to improve businesses
Helpful Votes: 2 out of 2 total.
Review Date: 2002-05-18
I love this book; It is easy to read, simple and contains valuable information and business development tools inside that REALLY helped me improve my business.

John opened my eyes about an essential concept: How to satisfy my customers. In addition, I used the action plan (offered in the book) in my business, and it worked!

This book is A SUCCESS!

A Big Business Weapon
Helpful Votes: 3 out of 3 total.
Review Date: 2001-05-08
I first read this great book in January 1999. Since then, I've made all colleagues across my organization go through it.

The book is a fresh bath of common sense. It combines advanced strategic thinking on how to turn your customers into (as some author says) "raving fans". It also covers hundreds of tactical ideas, from planning to implementation, from hiring the right people to managing the creation of a true customer-centered culture.

I'm not afraid to say this is the very best book on customer service I've read in my life. You can't go wrong with it. John Tschohl is, in fact, the customer service guru!

Just 3 words for you: buy it now.

CUSTOMERS FOREVER
Helpful Votes: 3 out of 3 total.
Review Date: 2001-04-15
I also had the privilege to attend a couple of years ago a full-day seminar with the author in Costa Rica. The seminar -sponsored by the Aymara Group-, was the best of the best. Using the ideas of this book (I strongly recommend chapter two: At The Beginning it Was... The Plan!) my firm has DOUBLED customer retention rates.

Tschohl's approaches service as a proffit-making tool. Chapter one includes a powerful and pragmatic system to measure what poor service is costing you. You won't believe it.

By all means, have your full executive team read this book.

The Guru Speaks!
Helpful Votes: 3 out of 7 total.
Review Date: 2000-09-18
After attending a live 1 day seminar with the author as well as highlighting 570 great ideas in this book, it is no wonder Time and Success Magazine calls John "A Customer Service Guru" The ROI is tenfold!

Achieving Excellence Through Customer Service
Helpful Votes: 3 out of 6 total.
Review Date: 2000-03-14
"It lays out a comprehensive customer service program that can be implemented with relative ease compared with the usual obscure reference textbook.

Services
Administering Data Centers: Servers, Storage, and Voice over IP
Published in Hardcover by Wiley (2005-11-28)
Author: Kailash Jayaswal
List price: $60.00
New price: $42.45
Used price: $46.65

Average review score:

Excellent book
Helpful Votes: 1 out of 2 total.
Review Date: 2006-04-23
The book is very comprehensive, covers many topics and each is covered in good detail. Concepts are explained in simple language. A must-read for all data center administrators

one of the best book for sysadmin , network admin and Datacenter admin
Helpful Votes: 2 out of 3 total.
Review Date: 2006-07-12
This is one of the best book to read specially for sysadmins , network administrators and Datacenter Administrator.I have read the book and have been benifitted a lot from it.

Thanks

Amitabh Talukdar
Unix System Administrator
Cisco Systems

BEST BUY.
Helpful Votes: 2 out of 2 total.
Review Date: 2006-04-23
I would recommend this book to any network, systems, or server administrator, even if obtaining the certification is not desired. This is one of the most precious resources I have in my bookshelf. Aside from its fine organization, the book states the learning objectives for each chapter and complements them with vivid graphical representation wherever possible to ensure understanding by readers.
I strongly recommend having this as a quick reference guide as every single topic has been taken up and discussed with utmost simplicity. You don't have to be a Rocket Scientist to grasp logics of the topics. 100% value for my money.

Thanks again for coming up with this wonderful work of its kind on such a topic.

A book must refer by every Sys Admin.
Helpful Votes: 3 out of 3 total.
Review Date: 2006-01-30
happen to read this book at one of my friend's place. I couldn't resist to buy it immediately. I have been working as System Administrator for last 8 years, but found all aspect required for Data Center operations from scratch. Various topics covered, like power requirement or Air conditioning to Server performance, networking with storage technologies in impressive manner with excellent style of subject presentation.

This book is an asset for Data center managers or Systems Administrators also can be used from Academic point of view by Computer informations systems students.


Anitha Lingala

Fantastic book.
Helpful Votes: 3 out of 3 total.
Review Date: 2006-01-20
Book has illustrative real-life examples. It sure covers many topics, however each topicsa has enough matter and depth. Areas such as HA, network and DR and well covered. Data center design is described well.

Services
After He's Gone: A Guide for Widowed and Divorced Women
Published in Hardcover by Citadel (1997-11)
Author: Barbara Jowell
List price: $21.95
New price: $1.00
Used price: $0.46
Collectible price: $21.95

Average review score:

An important book for all women of all ages to own.
Helpful Votes: 3 out of 3 total.
Review Date: 1999-03-31
This is an amazing book which addresses issues you are either facing or may be facing in the future. The book offers insight from women who know from experience what to expect when you are faced with the unexpected- the loss of a husband through death or divorce. They bring honesty, humor and reality to a painful but very real life circumstance. I have given this book to family and friends with the assurance that I have done them a great kindness by sharing Barbara and Donnette's wisdom. I highly recommed this book to all women in all circumstances based on the knowledge that nothing in our lives stays the same.

An invaluable resource for women of all ages!
Helpful Votes: 3 out of 3 total.
Review Date: 1998-02-03
It's comforting to know where to turn for answers to so many questions. I'm impressed with the authors' thoroughness and depth of research. Thank you, Barb and Donnette!

Inspiring with lots of practical advice
Helpful Votes: 3 out of 5 total.
Review Date: 1998-01-22
It is terrible to loose one you love. This book is full of good advice and better than any other I have seen on the subject. Thank you Barbara and Donnette Jan Huey

An important book for all women of all ages to own.
Helpful Votes: 4 out of 5 total.
Review Date: 1999-03-31
This is an amazing book which addresses issues you are either facing or may be facing in the future. The book offers insight from women who know from experience what to expect when you are faced with the unexpected- the loss of a husband through death or divorce. They bring honesty, humor and reality to a painful but very real life circumstance. I have given this book to family and friends with the assurance that I have done them a great kindness by sharing Barbara and Donnette's wisdom. I highly recommed this book to all women in all circumstances based on the knowledge that nothing in our lives stays the same.

If only this book had been available when my husband died!
Helpful Votes: 6 out of 8 total.
Review Date: 1998-02-03
I wish this book had been available when my husband died in 1982! It would have made things so much easier then, but the information is helpful to me as a widow even now. I bought two books ... one for me and one for my home town library. Alice Peterson, Keystone Heights, FL


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