Services Books

This was a required book for my client relationships course and I found it well-written and very applicable to anyone dealing with customers on a daily basis.

Building a technology-based service business is certainly no walk in the park but Mooney and Bergheim help make that walk a little less treacherous. Follow the ten demandments of the demanding customer and you will be rewarded by those customers.

Don't be so sure your company - or ever yourself - is all that consumer friendly because after taking Kelly Mooney's self-assessments at the end of each chapter, you might be depressed. While its a cliche, it is true: the rules of engagement have changed. Today's exceptional, differentiated products and services are tomorrow's expectation and demands in the age of the well-informed, technology-empowered consumer. While not a book about the internet, Kelly Mooney's book here illustrates how the internet has armed today's consumer with more information, options and price comparisons - all at the speed of light. This is just one factor that has led to the consumer calling the shots more and more and who now just does not have needs, but true DEMANDS. And the businesses that understand this and empower their customers with the information, privacy and control they now demand will emerge the most successful. Those who do not will fall by the wayside.

Lots of marketing books are from the reference point of a business or brand forward: how to get more sales and increase brand awareness of your product. But, Kelly Mooney shows the view only from the stressed-out, untrusting and impatient consumer's vantage point. And we all are consumers who can relate to good and bad experiences. And guess what? Today's demanding consumers don't like, appreciate or trust all you have to say or offer them if they are not asking to hear it. They are suspicious of your uninvited emails or requests for personal information (a big point of discussion in this book). They want straight talk ... they hate all that fine print ("Lose it" is the recommendation) ... they want it all fast (or forget it) .... they want to consistently experience your brand the same way regardless of channel ... they want to be rewarded for their loyalty ... and they want complete control of their information and want to remain as anonymous as possible (so forget information requests that do not offer them something in return).

Each chapter is dedicated to one of the ten "demandments" - complete with a self-evaluation at the end of each chapter. As Mooney colorfully illustrates in her many examples, today's consumer wants - umm, demands that your business:
- Earn their TRUST
- INSPIRE them by your company or product
- Make things EASY
- Put them IN CHARGE of the process
- GUIDE them as they ask
- BE AVAILABLE 24/7
- REWARD their loyalty
- EXCEED their expectations
- RESPECT them as in any relationship

This is an engaging, easy-to-read book that is not a textbook monologue nor an analytical Harvard Business Review article, but really a 'street-smart' approach to serving your customers according to the "new demands on the street." It is chocked with many simple but insightful examples (termed "the voice of the consumer") that keep the flow lively and drive home the basic (but often difficult-to-master) principles. Sometimes Mooney is a bit repetitive, but some probably need that to get the points. Many companies don't realize they probably give a certain amount of "lip service" to the idea that "the customer comes first" or "without the customer, our purpose for existing ceases to exist" (haven't we all felt this way as consumers ourselves after a frustrating interaction?). But, after reading this humble, but enlightening little book, they probably will see how much room there is to improve and truly serve today's demanding consumer. So, overall, this book is a fresh, pretty different and important view point worth the time to read. Certainly the price should not deter anyone from getting it.

As my company begins 2003, #1 on the radar is our customer experience. So I was delighted with The Ten Demandments and have already begun thinking about how to incorporate several of the "demandments" into our own strategy. Easy to read, fast paced and insightful! Highly recommend.

This is the first book I've read on the topic of customer experience and loyalty that truly inspired ME! This is a lively and engaging book with a great point of view. It's written from the customer's perspective- a very interesting and refreshing twist on an important topic.

But why aren't companies doing a better job of providing the exceptional experiences the author talks about in her book? It was certainly an eye opener for me! Glad I found it when I did.

In my business as a book editor and consultant, I am always looking for good resources for clients. I have been able to find some good books on book marketing--and others on writing a good sales letter or press release. But until I read Karen's Turn Eye Appeal into Buy Appeal, I knew of no book that gave in-depth help on design and writing. I am very impressed with the quantity and quality of Karen's information. I especially like the easy to use format. Her book is a great example of the quality of work Karen produces in her business as a graphics professional.

Barbara Munson
Munson Communications Editorial and Ghostwriting Services
www.munsoncommunications.com

As partners of clients who help make their businesses more successful, virtual assistants often have to oversee the creation of marketing material. While one option is to hire a graphics firm to do it all while the business owner remains hands-off, most small business owners can't afford this luxury.

Enter Turn Eye Appeal into Buy Appeal: How to easily transform your marketing pieces into dazzling, persuasive sales tools! by Karen Saunders. Filled with beautiful images, information-packed articles, and helpful tools, Turn Eye Appeal Into Buy Appeal is a must-have for any business owner who even thinks of creating (or getting someone else to create for her) logos, business cards, newsletters, brochures, and websites.

Turn Eye Appeal Into Buy Appeal overcomes all manner of design and print roadblocks with answers to such questions as

"What colors should I use to add 'zing' to my design?"
"Where should I start in designing my logo?"
"What will make people read my marketing piece?"
"What paper should I use for my printed marketing piece?"
"What should I say about my company?"

One of a business owner's goals is to increase his revenue. One of the best ways to increase revenue is to attract consumers through powerful flyers, business cards, brochures, and logos. Turn Eye Appeal Into Buy Appeal will help business owners be able to produce appealing marketing material that really sells.

Dawn Goldberg, CMVA, COO of AssistU. Since 1997, AssistU has been training, certifying, and referring the best virtual assistants in the world.

Karen's years of experience is brilliantly conveyed in her book "Turn Eye Appeal into Buy Appeal." Saunders, the designer of many award winning books, gives credibility to the easy to read and implement information. It's a great resource book for anyone wishing to create any type of written material - whatever form it may take.

Barbara J. Butler - Aurora, CO
Destination Wedding Minister - Author - Speaker

I wished I had purchased this book before publishing my first book, but there will definitely be a revision after reviewing this material.

Being exposed to many business people, authors and graphic designers over the last year, I find that Karen Saunders is the "real deal" when it comes to giving relevant information that you can use.

Turn Eye Appeal into Buy Appeal has helped and is helping me to develop my brand. Let us face it-everyone desires to turn his or her product into a sale at every glance.

Everyone wants their idea or product to speak without speaking and that is precisely what you will get when you put the principles of this book to work.

There are many out there promising to help you when it comes to developing a plan and putting it to action, but Karen Saunders delivers in Turning Eye Appeal into Buy Appeal.

My name is Walter Taylor, Jr., Minister and Author of Touchdown Love and I approve this review.

I purchased Turn Eye Appeal into Buy Appeal by Karen Saunders last year and have found it to be an invaluable resource for designing marketing materials including counter displays, book description sheets, our own website, etc. My book is now our distributors best selling book on recreational boating, and I believe the marketing materials derived from Karen's book contributed significantly to this success.

My copy has all kinds of Post-It notes marking pages of particular interest, and lots of Hi-Liter marks, so you can tell I use it a lot. It's not just about graphics-it covers such things as writing good marketing copy, typography, digital imagery, and printing, and that's not all. Even if you hire out your graphics and marketing materials work, this will help you understand and evaluate the contractor's work. I can absolutely recommend this book to anyone who needs to develop marketing programs and materials.

Tom McEwen, author of Boater's Pocket Reference

This is an excellent book that state legislators should read. Among other points, the author articulates research on how the decreased use of parole has actually led to shorter sentences and less accountability in prisoner rehabilitation. While this book was written several years ago and a lot of research has been conducted in the interim, it offers an excellent account of how our crime policies have unintended consequences.

One of the particular strengths of this book is that it is very non-partisan. Considerable attention is paid to those who are incarcerated as well as their victims. The attention paid is also not done in an emotionally driven plea for either side but through the use of opinion polls and an understanding that victims of crimes vary in their responses.

An additional strength of this book is that in its discussions, it separates out dangerous offenders from the marginal offenders, their impact on society and what should be done about them. There are few books that offer as many concrete suggestions about what to do as does this book.

Because this book is a few years old and there has been a lot of research done since its publication, I highly recommend that it be supplemented with other books on corrections, prisons and jail, such as Imprisoning Communities or Punishment and Inequality in America.

Petersilia has written a book on a topic that should clearly be of interest to all of us - not just those in the corrections field. She continues to define community corrections in her unique, empirically-oriented, style. Her writing is lucid, non-pretentious, and cutting-edge. As a non-academic, I found it totally readable and useful.

Petersilia is one of the most well-known corrections scholars in the country. She writes in an easy-to-read style that is engaging and interesting in a book that will be of interest to academics, policymakers, practitioners, and the general public.

After about a decade of imprisoning record numbers of people, we now face record numbers of parolees re-entering society. This book both describes the challenges that prisoners face as they come back to the community and how we can help them in their efforts to succeed.

"When Prisoners Come Home sets the stage for reinventing the offender pre-release planning and discharge process. Dr. Petersilia's insight is nothing less than inspiring."
--Reginald Wilkinson, Former President, American Correctional Association

"Joan Petersilia has brilliantly mapped the terrain of prisoner reentry, mixing forgotten wisdom, new data, and fresh insights into a compelling call for new approahces to the reintegration of returning prisoners."
--Jeremy Travis, Senior Fellow, Urban Institute

"When Prisoners Come Home is scholarship at its highest practical level. With about 600,000 prisoners being released each year, governments are planning massive and expensive efforts to deal with the avalanche. Dr. Petersilia's book is a necessary ally in that formidable task. To add to its attraction, it is crisply and clearly written--scholarship infused by practical experience and presented without pretension. For many decades it will dominate the literature on parole and the conditions of prisoners returning to society."
--Norval Morris, Julius Kreeger Professor of Law and Criminology, Emeritus, University of Chicago

This book disucsses the most important issue facing our neighborhoods and families over the next 10-20 years - re-entry! Re-entry is the process of prisoners returning home after years of separation from their families, jobs, and community. Joan Petersilia has conducted research on re-entry for many years. She describes the re-entry process, discusses the numerous legal issues, and identifies the day-to-day reality prisoners face as they come home.

This book is written with the general public in mind, but is grounded is solid research and valuable for policy makers. It is easy to read and hard to put down. I highly recommend this book for anyone who wants to understand the problem and impact our recent years of incarceration has had on our population.

I'm from Southeastern MA. I've actually met people who Mr. Tasca Sr worked for as a grease mechanic in his youth. And I've seen his church, St Rocco, in Johnston RI. Never met Mr. Tasca nor had the chance to buy from him, although his Ford/Lincoln dealership hours, and how you are threated hold true to the narrative. Folks who know him can vouch he's a stickler for getting things right.

I've practiced the concepts, as much as my employers afforded me to at various occasions . I will tell you some of his decisions are empowering, and do deliver satisfaction. His emphasis on efficiency has a lot to do with deliverying total satisfaction since you can only afford to provide satisfaction if you are efficiency oriented.

As an attestment to his sucess, his new store in Cranston, RI, and his Volvo store in Seekonk, MA are something worth looking into, in stark contrast with other failed Ford franchisees around the area ( I won't mention names in fairness to other franchisees ).

Tony

I am currently experiencing poor customer service from my local Ford dealership and from the parent company, Ford of Canada. I won't go into specifics but it involves a warranty claim that is dragging on for almost 4 months now. That said, I read Bob Tasca's book, and I only wish that the current bureaucracy at Ford be locked into a room, be forced to read this book, and then be forced to implement Mr Tasca's methods. The Ford Motor Company is losing a record amount of dollars and it's market share is plummeting, all because of lack of attention to customer service. Indeed, I would state they appear to hold their customers in contempt. "You Will Be Satisfied" is not a book about rocket science; rather, it is a book about common sense and a moral obligation to do the best one can for the customer. Mr Tasca values his customers and will go out of his way to earn their future business. Suffice to say, Ford in 2007 is seemingly doing all it can to alienate it's once loyal customers, and it deserves to be in the dire situation it is now in.

Most of the book is informative and understandable. However, I wish there was some more statistics and less "trust me" behind the buy versus lease question. Not all lease buyers can write off lease costs, for example.

This book opens our eyes. Sure, we feel that we know what we should be doing. Many times we are right in our hunches. Yet, we still do not always do what needs to be done. Instead, out of either laziness or taking the easy road, we fail because it is so easy to do so. Besides, the customer will always walk in the door. Right? As this book reminds us, the customer may never be back. It is in the insight of a professioanl like Tasca that we are reminded of wehat we may already know. Again, our implementation of these rules which he explains simply, we will achieve. Another book I encourage is "Cars and People: How to Put the Two Together."

After the owner of our store read the book all employees read it . Then the owner flew to meet Mr Tasca at his store ,he spent 3 days there, wa sgiven the tour of his store, he spent quite a bit of time meeting with Mr Tasca and his sons talking about his philosophy and way of doing business .What a place !! upon returning we have instatuted The same 7 day return policy that Mr Tasca has as well as putting 3month 3000 mile waranties on our cars.it took some faith in our selves and our business to go all the way but we have and we have not regreted it one bit,, Great Book

If you're looking for a concise and throughout book in C programming. Don't look further!
I wouldn't recommend it for beginners though (as the title says it's for advanced programmers)! If you're beginner I'd recommend to start with C in 21 days from Sams publishing or similar book.

This may be the best book I have ever bought for any language! Very well written with examples of the features of the C language that you will use everyday. This book assumes that you know the basics of the language. There should be a book like this for every programming language. I especially appreciated the parts on pointers, memory management, and data structures. This book is sure to turn the some-what experienced C programmer into a real pro with good style and good problem analysis skills. It has helped me get passed the basics and move on to the next level with a solid knowledge base and confidence. Buy it if you can find it! Worth every penny and more!

I own hundreds of programming texts and this is by far one of my very favorites, and my absolute favorite book on C.

This book tackles the tougher issues of C programming in great detail, with concise and self-contained examples you can type in directly, compile and run (many books only provide code sections, not entire programs).

Each chapter includes quiz questions that are just difficult enough to challenge the reader, but not so difficult that you will skip over them. I found the quizes to be very useful.

This book is pleasantly slim (although dense). Does anyone really read those 800 page books? I don't. This book will take you a long time, as the content is dense, but you can actually read the whole book and get a sense of completion.

I also enjoyed the author's commentary on C and other programming languages.

I'm really amazed that more people do not own this book.

The title of this fantastic book is misleading since the author's name is John Perry NOT Example. Who's Example? It should have been called "Advanced C Programming by John W. Perry" :)

Also, John Perry shouldn't be confused with Greg Perry, the guy who wrote -among many other books- a similarly entitled beginner's book called "C by Example" in the Que series. Both claim to have been written by Example, but have been written by different programmers who are possibly relatives? Or are totally unrelated, but have same last names and almost identical book titles. strange... ;)

I've got a few C-programming books, but this is the one that I love best of all. It is a gem of a book that resonates with simple, crystal-clear explanations on topics so seemingly difficult to understand in the classic book by Kernighan and Ritchie. I would recommend using these two books together.

What makes this book even more entertaining and readable is that Perry is not afraid to lay on his idiosyncrasies regarding the practice of programming. There is a little hiccup, though, when he recommends the use of gets() and sscanf() together for nearly all input of strings from the terminal: gets() is widely known to be inferior to fgets(), and sscanf() is not discussed in the book at all!

But all in all, a book that deserves full marks.

This book is easy to read and very informative. It gives you an insiders view of the hardships of getting caught "in the system." He is a true expert on the shortcomings of how, as a society, we handle challengin youth. He has not only studied the topic in a traditional academic way, but lived through the challenging experiences himself. Despite the subject matter being heavy, Dr. Kipnis interweaves hope throughout the narative. He makes many suggestions for changes within the system, in how we teach and work with boys, and overall suggestions to have compassion for these kids. As far as readablity and an overall exploration of how innocent boys can become angry young men, you can't get much better than this.

I first checked this book out at the library somewhat reluctantly. It looked like a text book, in other words, necessary information but rather dull and difficult to read through. I couldn't have been more wrong! It was absolutely excellent information from someone who grew up as one of the boys from "the wrong side of the tracks." I am aspiring to be a Juvenile Probation Officer and this book was just so informative. It is a must read for anyone working with or raising young men.

I teach remedial English and reading at a middle school with a high poverty rate, a 40% latino population, and a big gang problem. All of my students are Latino, most are boys, and most are constantly in trouble at school, if not with the law. This book doesn't have all the answers, but it went a long way towards helping me understand where my troubled boys are coming from and why they act the way they do.

This book is a moving interweaving of autobiographical anecdotes, patiently accumulated facts (did you know that more is spent in the US on prisons than on college educations? See malepsych.com for more such data), and concrete suggestions for understanding our national epidemic of angry youth and doing something constructive about it.

Don't let the impotence of current national solutions and quick-fixes ("just say no"; "bring your child to work day"; etc. ad nauseum) convince you that the problem of angry young men is insoluble. It's not. In fact, the suggestions offered by the author throughout the book are relevant, doable, sensible, and verifiable. Grouping the outside forces that make for violence into six Pathways to Prison, Dr. Kipnis goes on to explain what they look and feel like from inside the young rager--and it is that part we sorely lack in our sorry stabs at "explaining" youth violence from the outside, its perpetrators objects to be warehoused for a profit as slave labor.

Most of the violent males I've counseled have already done jail or prison time--and yet even with them, listening carefully, confronting them firmly and respectfully with the consequences of their behavior, educating them about basics like managing addictions and painful emotions, and showing them that strong males can be gentle, patient, and nonviolently assertive gave our counseling center (Cornerstone) close to a 90% success rate (meaning: 90% men who completed the full program never reviolated their probation). I wish I'd had this book available then, for them and for me. So much more can be done with young men before they ever get to this point!

Dr. Kipnis is President of the Fatherhood Coalition, a nonprofit that among other things encourages fathers to be an active, available part of their childrens' lives. I can tell you that of the hundreds of violent men I've worked with, not one--not one!--had had an adequate, let alone loving, relationship with his father. Given our country of unavailable dads (and moms, of course), do you begin to see why more young men are imprisoned in the US than were locked up in pro-aparteid Africa?

This and other dynamics behind the immense problem of young male violence are explained in this book with clarity, erudition, and personal experiences convincing far beyond the usual theoretical models.

The Talmud talks about the "Master of Return," the man who took the wrong way and then found the right way; in the eyes of God such a man stands higher than even the angels in heaven. One such man has penned this book, as you'll see for yourself when you read it. If you spend any time at all around young males, or if you simply want to understand what's going on in their world, then this resource is indispensable.

This book is excellent! I work in a correctional facility and it has really helped me to understand the young men that I work with. I plan on reading it with them and having discussions on the information presented. Many of these young men come from the "5-H club" mentioned in the book. They need people who understand where they have come from and what they have gone through. I'm not saying they shouldn't be punished for their crimes, but I feel we need to find alternative solutions for these young men, rather than putting them in an adult prison where they only learn new and more dangerous crimes from the hardened criminals.

Do you feel cheated when it comes to customer service? If you do, then you might enjoy this book about getting complete satisfaction when dealing with business. Whether it's a replacement for a defective product; a complimentary product or service; or a complete refund, this guide explains what to do for maximum customer benefit.

The majority of businesses are ethical and provide good products and services, but there is always going to be the occasional exception. When things don't go the way they should, you need to take prompt action to get the situation remedied. This book emphasizes the importance of ASKING for what is due to you, as a customer. Businesses want customers to be happy, but they are not going to come to you when things don't work out. You must take the initiative and explain your dissatisfaction to the business. You will never get anywhere if you don't begin by asking.

Besides the emphasis on asking, this book is loaded with examples of customer service mishaps, defective product encounters, and sloppy service experiences. In each instance, the book explains what was done to correct the problem and what results were achieved. In most every case, the business agreed to correct the problem in some way- either by replacing the product, offering a discount on a future visit, or giving a full refund.

Most of what you read in this book is common sense and unless you don't have any skill dealing with people and customer service reps specifically, you will likely find only a small amount of value in this book. I found it to be ok, but nothing special since I already have gotten into the habit of speaking up with things go wrong.

This book is a good motivational tool, if nothing else. The first step to achieving customer satisfaction is to ask for it. If you don't do this, you will never get what you want. And this book does a good job in the way it emphasizes the importance of asking. Don't settle for bad products or services. If you don't like what you got, ask the company to make it better. You'll be surprised how quickly they respond.

This book was one of those ones that you just don't put down because you are so eager to see what happens next. I hate getting taken advantage of by retail sellers and service providers, so this book helped me understand their MOs and figure out how to get help from them to get satisfaction. Can't go wrong here - I'm loading up for Christmas presents.

I enjoyed this book so much. Barbara has a great sense of humor and you can't put the book down. What will she do next! It's helped me in many situations with businesses and made asking painless.

This book gave me some fun, useful tips on how to assert myself as a consumer in an often treacherous marketplace. It helped me to realize that I have rights as a consumer to get what I am paying for. The author also emphasizes that businesses like to please customers, and will often go to great lengths to do so. I will no longer feel uncomfortable about asking for the best price or best interest rate or best whatever. This book gave me the tools to feel confident and to deal with businesses nicely so that both me and the salesperson walk away feeling good (and I save money!). This book will be on my Christmas gift-giving list. I know my mom will love it.

This book leaves nothing unchallenged. Barbara does NOT take No for an answer. She probes and questions till businesses are worn down and give her what she wants. She's not intimidated by their usual tactics -- "It's not company policy," "No one has ever asked before--" yadda, yadda. She's daring and audacious and shows us how we can ask too, without changing or going through a special program. Just by reading the book, you get empowered and start Asking, not being cowed and intimidated. The bullets on the cover don't do the book justice. It's a lot more than getting deals, but an empowerment and a way to not feel helpless in the marketplace. Plus, the book is such fun and easy to read.

I have been looking for this book EVERYWHERE! My problem was that I didn't remember the title correctly. I first read this book 13 years ago when I was 12. I remember Just falling in love with it. the next 3 years I would go back andre check it out several times. I know it is probably a simple read for me now, but its one of those books that I loved so much, I memorized the whole story.
I love the characters and their special bond with each other. In the beginning, you get to see how normal they are. they're just teens with the normal stresses of other teens(except for the prince who has to deal with all the pressure that brings)
and its interesting how their"episodes" just become a normal part of life. I could go on and on and basically retell the story, so all I will say, is that it is an easy read that you won't be able to put down.

Connie ("I hate Constance") Hendrix and Rudolph (Rudy) - the crown prince of the ficticious Thulgaria - were born at the same moment, with brain waves that are nearly identical, though this is theoretically impossible. These similarities, besides making them the best of friends, even across vast distances, also give them the special gift of sharing their minds by telepathy. It was during one of these involuntary sharings that Connie is witness to Rudy's kidnapping and is the only one who can help him.

Although the plot is fantasy / sci-fi in nature, just about anyone will enjoy this wonderful story. In fact, I think this is probably the first fantasy book that I read. Hmm, and ten years later I'm still reading it! Definitely a must read!

I read this book as the mother of an advanced reading 8 yr. old and was very pleased to see a book with action and adventure WITHOUT the sex, swearing and other things so many today think is necessary to tell a story. I'd like to write the author personally to thank her!

it was pretty short, but completely aweseom! i enjoyed every words of it. Connie and Rudy are so neat. i loved the idea of sharing minds! DEFINATELY RECOMENDED!!!!!!!!!

One of the many books that pushed me into enjoying the science fiction genre. The concept for this book is incredibly original and really appealed to me when I was younger and still appeals to me many years later.

This story alternates between the point of view of the two main characters - Connie, a typical American teen and Rudy, the crown prince of a small (fictional) European country. They share a secret bond that no one else is aware of - they suffer headaches and fainting spells, but when one passes out they enter the other's mind and share what they see and hear. The 'visitor' cannot communicate with them, but the 'awake' teen is aware of the other's presence in their mind. Both guard their secret relationship fiercly until one night Rudy is kidnapped while Connie is 'with' him and she has to convince her family, and his, so that she can help to rescue him.

Connie and Rudy are both extremely well developed characters. The plot is well developed and keeps the reader involved to the very end.

Something about the idea of occasionally co-existing with someone from so far away and sharing a relationship that is so close and so private is really appealing, despite the problems it caused the main characters. Every kid wants a friend who truly understands them and this is a great manifestation of that desire.

Really, if books like this were read more often in schools, I bet bullying would decrease. This is a great show of what happens when we treat people badly for being different from us and just how the underdog will rise again. For a children's book, it is surprisingly complex and all the more powerful for the story Yashima weaves. Apparently this was based on personal childhood experiences of Yashima and I find it more than impressive he managed to put them all into literature. It also shows the way of another culture, thus allowing us a little much-needed cultural understanding. Yashima's illustrations, true to his talent, are wonderful and do their fair share plenty in expressing the changing moods of this story.

I am so glad this book is still in print! It is a wonderful story with equally wonderful illustrations, and a strong message: a child who is "different" turns out to have special talents. One of my all-time favorites.

all of my classmates told me to get a copy of this book "Crow Boy" by Taro Yashima, so i did. when i started reading it, tears flowed from my eyes, it really is "a-must-read"

this book should be recommended for all students and teachers, it'll teach you a moral lesson you'll never forget.

This book encourages compassion and awareness of the natural world. It is a healthy change for children who are used to overstimulating action books and videogames.

This story was first read to me by a colleague. A very enlightening and heartwarming story "Crow Boy" forces readers to reflect on the importance of considering individual differences within classroom settings. A child's potential can only be fulfilled when we consider all of their interests and needs. Every teacher must have a personal copy. I am going to get mine.

never received the book - was later informed it was sold by mistake and i received a refund.

This book gives a unique glimpse at not only the history of cartography, but also the various purposes maps can serve. For maps lovers, like myself, the material is a window into other worlds of ancient knowledge thru beautiful illustrations and clear text.

informative, beautiful, fun ... what more can i say ... one of my favorite coffee tables books ever!

I saw the author on C-Span2 and ordered the book immediately. I was not disappointed. This is a gorgeous and informative book about the history of maps and how they reflect our understanding of the world in which we live. Anyone who has ever enjoyed the beauty of maps or has wondered how maps were made before aerial photography will love this book.

Cartographia: Mapping Civilizations - this book was purchased as a present for a member of the family turning 70 years of age - a learned man, keen on history, who already had many books, etc. He was absolutely delighted with this book. I had to search for it, but it was a worthwhile purchase, and one not found in Australia. I thoroughly recommend this book to young and old - it is a book which captures your undivided attention for hours.