Services Books

This play is an absolute joy to read, with characters who come into their own, If anyone loves the movie or enjoys theatre, this has quite alot for everyone, funny dialogue, romance, murder and of course Teddy... after reading this I was tempted to run up the stairs shouting "CHARGE!!!"
Shipping to the UK was brilliant too came on the expected delievery date.

This is an enduring classic comedy that has been staged with actors of all ages including those in high schools, community theaters and professional productions. The script contains jokes based on the status of "the theater" at the time (common discussions among critics at that time parallel the line in a Simon and Garfunkle song, "is the theater really dead?") The story line is built on a wonderful array of eccentric characters. A great deal of the comedy is based on dramatic irony, where the audience knows something that some or all of the actors on stage do not. Great to stage and fun to see.

I received the product very quickly and easily as is usual with Amazon.

Although these words refer to Teddy Brewster in this hilarious play by Joseph Kesselring, they could have applied equally to most of the other members of the Brewster household. Teddy thinks he is Teddy Roosevelt, always "charging" upstairs when he is not in the basement digging "locks for the Panama Canal." His two elderly aunts, with whom he lives, also have their own bizarre secret, for which the hand-dug "locks" in the basement are employed to good effect.

Jonathan, Teddy's "disagreeable" brother, who disappeared many years ago, returns during the play with secrets of his own. With his face altered by plastic surgery, he is accompanied by Dr. Einstein, with whom he plans to set up an operating room in the house so the doctor can give new faces to criminals. The only normal person in the family is Mortimer, a drama critic who hates plays, engaged to marry Elaine, the innocent daughter of the minister next door. Mortimer is particularly upset by Jonathan's return--"the most detestable, vicious, venomous form of animal life I ever knew."

The frantic action, the ironies, the comic routines, and the dramatic surprises all center around two bodies, hidden at various times in the window seat of the living room, and the reactions to them by the various people within the household. The local police, friends of Aunt Abby and Aunt Martha, stop by to chat, have coffee, and protect these "sweet" old ladies, often at the worst possible moments, while Mortimer tries to decide what to do about his strange family and the bodies in the house.

Arsenic and Old Lace is such a strong play, with so many hilarious moments, that it is not surprising that this is a staple of local theaters and high school drama groups. Much of the play involves sight gags, contretemps, and weird characters behaving outrageously. Careful delivery of lines and subtlety of gesture are far less important here than the high- speed action, over-the-top characterizations, and split second timing of entrances and exits. One of the funniest and most often performed plays of American theater, Arsenic and Old Lace is as delightful in the twenty-first century as it was when it was first performed in 1941. Mary Whipple

It was hard to read this without thinking of the wonderful movie. In a nutshell it is a play about a family where mental illness (insanity) is rampant. One character thinks he is Teddy Roosevelt and is building the Panama canal in the cellar. Two characters think they are performing a charity by poisoning lonely elderly men which the Teddy Roosevelt character perceives to be victims of yellow fever and buries them in Panama canal locks. These characters are perceived by neighbors as kind and gentle souls. Another character is an escapee from a hospital for the criminally insane. It is understandable why the sane member of the family is afraid to get married. He finds out that he is not related by blood to this family. The play is wonderfully written. I found it disturbing that these kindly gentle elderly women were serial killers. It just goes to show things are not always what they appear. Also, torture was alluded to in the play. All in all a good read.

If you are into self discovery and for thinkers, I got these recommendations from another writer, I read them and highly enjoyed them. These two books are very easy to comprehend, and they are one of a kind. Check it out RUMI & SELF PSYCHOLOGY (PSYCHOLOGY OF TRANQUILITY) and SARA'S THERAY: THE WAY TO PURITY (A SESSION BY SESSION TALK OF AN ACTUAL THERAPY PROCESS OF SELF GROWTH).

The book is incredible introduction to art therapy.
I am personally writing my thesis on art therapy and it has proven an invaluable resource.

Great read and quite informative

This is an informative book for Art Therapists or those interested in learning more about Art Therapy. It is written in a easy, readable manner. I am an Art Therapist and I used it a lot when doing research for a presentation and found it very helpful.

An excellent primer for a psychotherapist who uses art for evaluation and treatment in psychotherapy.

Usually these types of books are theoritical (for example why art therapy works) while this one is practical with many activities to work with.

The title to this book says it all. It really is the Best IT Sales and Martketing book ever. NUFF SAID!!!!

YOU NEED TO BUY THIS BOOK if you want to turn your IT Business into a profitable one.

I cant wait for Ericks next book, hopefully he wont keep us waiting too long :-)

At a recent VAR meeting I attended, several successful IT services CEOs were asked what one thing they did to build a stable successful business. Every single one of them said marketing was the key to their business' success.

Most small IT services firms don't market. That's why they stay small. If you want to grow a consistent services business, buy this book and start marketing now. You will recoup several times this book's cost with your first marketing campaign.

Received this book at approximately 10:30am read the first few pages and cancelled my schedule for the day (first time I've done that in 13+ years in business) to read it from cover to cover in one sitting - and then again before the weekend was out just to ensure and assure I had gotten as much as I could before starting out on this amazing adventure. - Two (2) suggestions for you the reader of this review: 1) buy this book today - you would not be reading this review if your were not considering it - just do it. You will NOT be dissapointed. 2) Do Not skimp on the shipping you will kick yourself for every day you wasted!

This book is jam-packed with valuable insight to assist IT VAR's in selling and marketing to Small Business. It is required reading for my company's sales and marketing staff. I highly recommend it to anyone whether new to the business or an old veteran.

I am a business owner interested in the Managed Services market space. I have read so much about Managed services but have not found a step by step guide on how to implement the managed services business plan or sell those services to clients. What I needed were step by step guides on both the topics. I was introduced to Erick's books by another associate. This book and "The Guide to a Successful Managed Services Practice" by Erick were exactly what I was looking for. Erick is not just a subject matter expert in Managed Services but has practiced and implemented his teachings and recommendations. He explains several key concepts and best practices on Managed Services, Deliverables, Pricing, How to identify clients, sell, support and maintain the services and build a long term win-win relationship with the clients. The coverage on How to Hire and Train your sales staff is worth its weight in gold. Included along with these 2 books are several forms, analysis tools and documents which make the sales process a whole lot easier with predictable results. These are the bibles for my managed services business and I refer them frequently. If you are serious about building a profitable managed services business, you must have these books.

I have been in small business for over 20 years, and when I saw this book advertised, I was hooked. I'm now halfway through the book, and I'm starting to wonder at some points. Why is no one noticing that Chuck Feeney used illegal and unethical methods to start and build his business--from violating security laws to find out when and where ships would dock, to talking his way onto those ships, using personal charm and connections? Why is no one concerned that for the first few years, his business was run as an illegal Ponzi scheme? Are we really to believe that he got through Hotel Management School at Cornell and didn't know basic accounting practices? While a very inspiring story, there are a lot of sugar coated and glossed over details that I would have like to see illuminated.

Don't get me wrong, this is a very inspiring story. But it just seems too good to be true. How was the book publishing funded? The publisher, Public Affairs, and the distributor,Perseus Group, are openly funded by outside organizations. I find it significant that there is a review of the book on the Atlantic Philanthropies website, with only passing reference to the connection between them. Is there a covert connection?

Finally, from a purely editorial perspective, I find the book rather dull. The writing style lacks color and verve, and the concatenation of multiple incidents does little to hold my enthusiasm.

Very interesting story. I know the subject as I worked for his company (DFS) for about four years. This is a really good story, about an exceptional individual. Unfortunately the author is uninspiring. It gets boring in spots.

Chuck Feeney is a very unique individual. We need many more like him in the business world, instead of the Nardelli's and that ilk.

This should be required reading for any wealthy person. The Feeney way of living and giving is spectacular in its simplicity and heart.

An excellent business biography of a fascinating figure. Easily the best light reading on a business topic I have done in years.

This is the biography and arc of success of Chuck Feeney, a man with hustle who invented Duty Free shopping as it is known today. The interviews are thorough, the detail is helpful, and the subject matter is fascinating.

The prose and narrative style is fine, a clear journalist's telling and voice. Perhaps the only disappointment with the book is that the subject is so fascinating while the narrative style is fine, but simply not as excellent as the subject. I was so riveted a book double the size would still have held my fascination, this is that strange of a story.

Highly recommended.

What a beautiful person chuck Feeney is.

This is the most inspiring book I have read so far. This book was more motivating and inspirational to me than books such as the `Secret' by Rhonda Byrne. Here's a real `existing' role model we can all look up to. He did it, and so can we. He is a living proof that helping others in unselfish ways is possible. He is living proof that that there is good on Earth, and being good is not only possible but feasible.

This is the story of Chuck Feeney, born into a poor family. Not having enough funds to pay for his college education, Feeney joins the Air Force, and is stationed in Japan. There he realizes the profit making potential of duty-free sales. He starts selling duty-free goods to soldiers, such as tobacco and alcohol, and to make the story short, ends up owning duty-free shops across the world. Within a few years he becomes a billionaire. He is ranked as the 23rd richest man in the United States by Forbes magazine.

Feeney was not happy with his billions. He did not like the life of excess lived by the rich. `How many shoes do you need?' he would often ask. He did not like the competition between the rich in owning luxury goods. For example, a yacht is never big enough; someone else will have a bigger one. Someone else will have a bigger mansion.

Feeney was also worried for his children. Kidnapping was prevalent at the time, and Feeney did not want to live his life surrounded by bodyguards and in fear for his family. So one day, he secretly flies to the Bahamas and donates all his profits to his newly established charity organization.

Many find it hard to part from a few dollars. Feeney parted with billions. All the proceeds from Feeney's company went straight to his charity foundation. Unlike Bill Gates (whom I also admire for his philanthropy), Feeney gave away his whole fortune without announcing it. No one ever knew of Feeney's philanthropy, not even his partners. His name is not on any library, University, or building. Feeney gave secretly. He believed that your left hand should not know what your right hand is doing when it comes to charitable donations. Feeney is a man who gives not for selfish reasons such as recognition and fame, but to help make a change in people's lives.

Feeney did not feel guilty about making money, but he felt guilty keeping it. He felt his money should not be for the sole purpose of giving him and his family pleasure, but for giving pleasure to the world.

Feeney also helped solve the IRA (Irish Republican Army) problem together with Bill Clinton, and opposed the war in Iraq. He did not vote for Bush in 2004, and marched against the war of Iraq in the streets of London in 2004. He also felt that the US was unfair to Vietnam, and flew several times to Vietnam offering anonymous help.

Chuck Feeney is a great man, and his story should be an inspiration to all of us. This book should be read by everyone, and should be required reading in schools and universities. If one man can make such a difference, how much can we all do together? For one thing, we would end world hunger and poverty!

This book made me realize that ending world poverty is not such a farfetched dream: all it takes is a humble heart, like the one Chuck Feeney has!

Money can be the root of all evil. Money does corrupt, and in excess corrupts absolutely. But money can also end all of the world's suffering. It is a two edged sword. One edge will bleed the world to death; the other edge will bring an end to suffering.

I have chosen how I want to hold my sword. Have you?

In 1988, Forbes magazine's annual list of America's most wealthy listed Charles F Feeney as the 23rd richest American alive, whose personal worth of $1.3 billion was greater than Rupert Murdoch or Donald Trump. In fact, four years earlier Feeney had secretly given away almost his entire fortune to a philanthropic trust. He had enough to live on for the rest of his life, but no longer even owned a house or a car. He was, as Irish journalist Conor O'Clery phrases it in this powerful biography, `the billionaire who wasn't'.

This is two books in one: the remarkable story of duty free retailing and its leading company, DFS, whose extraordinary growth and profits paralleled the rise of jet travel; and that of Feeney himself, a slightly shambolic businessman, linguist and traveller, who took the needs of the world on his shoulders and became a model philanthropist.

It is nicely written and pulls you in like a novel. As a business biography alone, O'Clery's book is valuable, showing that huge money can be made from very simple business models. DFS's success could be put down to `four men in a room' working out what they would bid for airport duty-free concessions, and winning them. Once established, profits came easily. Feeney insisted that luck played a big role in the company's fortunes, that they reaped the benefits of being the first trusted brand in a fast-growing new field. Yet the book is also peppered with Feeney's advice to other to always `think big' (in both business and philanthropy), and in his restless desire to build a great business even the other partners admitted that Feeney had been its driving force.

I liked this book so much I included it as one of the classics of philanthropy in my own book "50 Prosperity Classics: Attract It, Create It, Manage It, Share It - Wisdom from the best books on wealth building and abundance".
50 Prosperity Classics: Attract It, Create It, Manage It, Share It (50 Classics)

Bought this book as a gift for a 12 year old girl and she loved it! You should see the Thank You note I received!

This book is a must read story for any horse lover. I was lucky enough to meet Blackjack in person and he is a beautiful horse. Reading this book will take you on a wonderful horse adventure! Thank you Ellen Feld for writing such an amazing book.

AWSOME!! I can't wait to read the other ones!!!

Its the best horse book I have ever read. Any horse lover or owner like me will fall in love with the horses and the characters. I laughed and even came near to tears in this heart filled story. I highly recommend it.

I love Ellen Feld's Morgan Horse books. I love them because they don't ask the reader to believe that teenaged girls can solve crimes, stop the destruction of rural America, or take a half-starved rescue horse on Monday and win the KY Derby on him the following weekend. OK; I'm exaggerating. It usually takes them at least 6 months before they win the Derby.
Ms. Feld's books are realistic in their portrayal of the human and equine characters, and accurate in their descriptions of tack, veterinary care, etc.
As a once-upon-a-time horse-crazy teenager grown into a horse-crazy middle aged person, and both a bookseller and tack store owner in years past, I appreciate the fact that Ms. Feld's books aren't filled with inaccuracy and improbable fantasy. It has always seemed to me that many YA stories that are, presuppose that the readers are not very knowledgeable about horses.
Five stars and a bag of carrots to Ellen Feld's books.

Janelle Barlow and Paul Stewart got it right. Having spent my entire 30 year professional career in the services industry it was clear the book was based not only on comprehensive research but also on practical experience. Their theories and advice can and should be applied in organizations of all sizes.
The book is entertaining and convincing. The reader will be able to relate to the real life examples the authors describe. They explain in easy to understand detail how to brand your organization from the inside out, effectively defining your organizational DNA. In addition, I have seen their advice work in numerous organizations. Implementing their processes is the equivalent of a Super Bowl ad.
Branded Customer Service is not only the best brand development book I have read, it is also the best business book I have read.

Written by chief executives Janelle Barlow and Paul Stewart, Branded Customer Service: The New Competitive Edge is a no-nonsense guide filled with strategies, exercises, and real-world examples to teach the reader how to harness the power of branded customer service. Unbranded customer service can potentially harm one's business, even when it is of good quality; branded customer service helps foster repeat business and word-of-mouth referral, among its many other advantages. Chapters discuss how to link the world of branding to one's customer service, how to embed on-brand service into the DNA of one's organization, tips, tricks, and techniques for supporting one's brand from within, and much more. Accessible to readers of all backgrounds, Branded Customer Service is a "must-read" especially for business executives, marketers, and even small business owners with the power and need to foster lasting improvements in this dimension of their chosen enterprise.

The authors are really clear on the differences between "generic customer service" and "branded customer service". You still get the impression that it would be difficult to apply in certain areas / industries, but it is important to take a look at what should everyone do in order to continuously support your brand promise. Worth a read!

Branding has been inside the marketing thinking pattern for so long that this refreshing look, coming from an innovative perspective, gives the reader an insight on the true meaning of a brand. Like every other dimension of your company, it's your people who will make it or breake it. Barlow and Stewart guide us through new models for (re)thinking and developing a brand. Having employees with "on-brand" behavior should be the main concern of every company. Read this book to learn how you can achieve it.

I have been working on a branded customer service project for a few years now, and was looking for some research or reference material when I came across this book - it was like I found my "tribe"!

The authors do a brilliant job defining the concept of branded service, and offer great tools and ideas that you can use to start getting your organization "on-brand." It's easy and fun to read with real-life examples of what it's like to experience on-brand and off-brand service.

If you believe that branding only belongs in the advertising or marking department - think again. It's the job of the entire organization to not only represent your brand, but to also make it come alive!

Once you read this book you will never be able to look at an organization or service experience again without thinking... hmmm...was that off/on brand or what!

I highly recommend this book for anyone who is working in this field, or thinking about how to gain a real competitive advantage for their organization.

Enjoyed reading this book. I had family who survived Camille in Nelson County, spent several weeks there during the summers visiting during my youth and remember vividly going there as soon as we were allowed in to see the damage. This book did an excellent job describing the storm, the aftermath and how it changed the lives of so many people who lived in that area.

I am not usually a nonfiction reader, but a friend strongly recommended I read this book. She was right--it really does read like a novel. The authors tell the stories of Camille survivors in such a compelling way that I found I couldn't put it down. They seamlessly weave in the science of hurricanes and the political and cultural environments of the time. I was hooked from the very first page and wasn't ready for it to end. Howard and Zebrowski are master storytellers.

What a wonderful read Category 5 was. I am a voracious reader, but, unfortunately, a slow one (and people say God doesn't have a sense of humor), but I picked up a hardback copy of of Category 5 two days ago and finished it 5am this morning--I couldn't put it down. I love how the authors wove the stories of the people in with the unfolding science. In particular, I had a lump in my throat when I read how Luke Petrovich went to his grave still thinking he hadn't done enough. He seemed like a fine man, and a remarkable one, considering how he crawled out from under the mental and emotional and psychological clutches of the "Judge". I live right here in central Virginia (Greene County, just north of Charlottesville), and I have a friend in Nelson County, so I've been passing to and through that county for years, and I had always heard about the horrible events wrought when Camille came to visit that August night, but this narrative brought it alive and made it all real. Also, I have to admit, I never truly before understood what all the ire and lingering mistrust was about on the part of African Americans, but the discussions of the pervasive and unrelenting bigotry of the time and place opened my eyes--I'd be angry, too, to this day if I and people like me, simply because of the color of our skins, had endured THAT degree of hatred. More than once while I was reading, I had to put the book down and just breathe a long, "My God!" I wonnder if the authors have thought about selling the movie rights to Category 5. Many times while I was reading, I thought about what a great movie this book would make--heck, the part about the "Judge" alone would make for great viewing!--what a despicable, yet multifaceted and multilayered man! Look at what Petersen and company did with The Perfect Storm--a movie from Category 5 would be ten times better (if it copied the quality of the book, that is). I recommend this book highly for a thought-provoking, eye-opening, page-turning read.

The authors of this book were putting the finishing touches on it when Katrina made landfall in generally the same area as Camille. They went back and added a chapter but for the most part the book was left to stand on its own in light of the more recent disaster and it stood up quite well. All through the book there are obvious parallels between the two storms and especially the response that came in their aftermath. It is to be hoped that government officials took the lessons of Katrina to heart in a much more effective way than they did the lessons of Camille and that when the next major hurricane devastates a costal area the outside response will be far more effective.

One of the few things that did improve in the years between the hurricanes was the ability of forecasters to predict the track of the storm and to get the word out. In 1969 radar tracking and computer models were in their infancy and up until shortly before landfall forecasters were sure that Camille would strike Florida. Once they did realize that it was headed for Mississippi they had trouble getting the word out and had it not been for the foresight of local officials the death toll would have been much higher. These authors take the meteorological aspects of this story and present them in a remarkably easy to understand way and do so to the extent that the reader will almost be able to feel the angst of forecasters as they try to figure out just what Camille is up to. These Hurricane Center people are remarkable.

These authors do an excellent job of relating how local authorities had taken to heart the lessons learned from hurricane Audrey in 1957 and the precautions that they had taken because of those lessons. It is not hard to see in this narrative that state and federal authorities were far behind the local authorities in preparedness for Camille and that the same was true all those years later when Katrina came ashore. This is not however just a story about the failure of government though, it is also very much a story of the people who were the victims of this great storm. This is a story of the heroism of and resilience of people who were hit with the worst that nature has to offer.

These authors do a marvelous job of relating the stories of individuals and families who were in the path of the monster Camille. Through the reminiscences of those who survived the authors tell the stories of families ripped apart and of whole families who just vanished. They tell the true story of the much publicized collapse of the Richelieu apartments in Pass Christian, they tell the story of a group of men out for a sail who end up weathering the storm near the mouth of the Mississippi as their boat breaks up around them, they tell the story of people who sought refuge in local churches only to find the large old building disintegrating around them and they tell the story of quiet communities in Virginia where the people went to bed with no warning at all that many of them would be washed away before dawn. Through it all the survivors immediately turned their attention toward helping each other once the storm had passed and these survivors, many of them wounded or in mourning themselves immediately began rescue efforts that saved untold numbers of people. It is the heart and soul of these people that is the true story to be found in this book and these authors have truly done these people justice in this highly readable account of one of the great disasters in American history.

Once you pick this book up, you won't want to put it down until you've read the very last page and the dust cover notes as well. As a reader all too familiar with the wrath and destruction of hurricanes, I found the historical facts eerily accurate and the human drama so tense that the reader is drawn into the story as if sucked into the vortex of the storm itself. Category 5 is gripping and powerful like a well-written novel and not the true account of devastation and suffering that it is -- without the dry, clinical approach of a mere assessment of storm damage. The human element is often invisible when looking at the overall picture. Howard and Zebrowski take us to ground zero to examine the personal lives of those affected and no reader can ever put those images out of his or her mind. Excellent read!

Tom Aswell
Baton Rouge, LA.

Clients Forever is a hands on plan to increase your productivity and customer satisfaction. I was shocked to get results before I finished the book! Read this book if you want to satisfy your number one client - yourself. I have continued to re-read sections of this book to keep my focus on behaviors that will net my clients and myself the most amazing results.

I also enjoyed the author's humor and enlightened perspective on the driving factors of customer satisfaciton.

Flo Ligon

What a great book! Specific, step-by-step instructions that have REALLY worked for me. Learn how to create an extraordinarly successful business. Work only with clients who feel like friends, stay with you forever, and tell everyone they know about your services. Work less hours - - but earn more (a lot more). This book is unlike all other "selling" books I've read. It is the best book I've read, and has given me tremendous insight.

This book is not about sales training. Forget everything you have been taught about sales, closing funnels, and how to acquire clients. The message and the exercises in "Clients Forever" will transform you, your business and how you attract the type of clients that you want to work with. Permanent change is the natural outcome of the exercises and insights into who you are and how you show up in the world, when they are applied to yourself and to the relationships with your clients. Most importantly, your clients will have the opportunity to work with someone who is truly client centered and principled.

I was very impressed by the section on intuition, in chapter 11. Coming from a background in mathematics, I am too familiar with how logic and reasoning can destroy flashes and moments of insight. Doug Carter gives tremendous credibility to intuitive awareness. He teaches us that our own intuition is the most powerful tool that we own for evaluating how our clients feel in their relationships with us. This is very powerful stuff. I sincerely hope that someday he will dedicate an entire book to this topic and relate it to how we are "being" with our clients, ourselves, and everyone we know.

Like what the authour mentioned, I have personally gone through all 6 out of the 7 'generations' of selling techniques. I am currently selling using needs based (5th g) and questions based (6th g) techniques and have always felt there are something important missing. I didn't know why until I started to search for the answer and found it with Hyrum W. Smiths books (what matters most and the 10 natural laws of successful time and life management).

Then I stumbled onto 'clients forever' and discovered in a revelation that it is exactly the missing link. I tried it on some leads and it works! This book would be able to make my life easier and my income higher.

However, I would suggest that those who want to use the technique combine it with Hyrum's Franklin Planning system because they matched exactly.

Well worth the time invested to learn the knowledge!

If you just "read" the book, you'll miss the power. You must also DO the exercises as they come up, and allow yourself to become the type of person that Doug describes. So if you're brave enough to truly "change" you'll no doubt get the results Doug describes.

I've done the work, and begun to see the results, and can tell you it's well worth the effort. I bought a case of these books and mailed them to 20 of my friends. Several have called me to say thanks... genuinely.

My genuine thanks for Doug for sharing his wisdom with us in this concise, easy to read and fun format. It's like you're there with him in a workshop, which I've had the privilege of doing also.

This book was very easy to read and contained a lot of practical tips on a wide variety of subjects. I liked the tips on how to make items yourself, cutting costs on things like hair washing aids and for making your home safe and navigable. The simple illustrations make the instructions easy to follow and the abundance of listed resources for more information and support was a nice bonus.

"...a masterful job of presenting the multiple aspects of caregiving in a format that is both comprehensive and reader-friendly. The important focus on physical aspects of giving care are missing from many other publications in this category."

I am an Illinois legal aid attorney and owner of Southwest Medicals, an online medical supply and equipment business. If you are planning on providing home healthcare for a famiy member, you need this helpful book. The cost saving tips are especially useful. I also recommend the American Medical Association's Guide to Home Caregiving by Angela Perry.

I am the Director of The Waud Patient and Family Resource Center based out of Rush Presbyterian St. Lukes Medical Center in Chicago, Illinois. I am a nurse by career choice, and a caregiver by nature. I have provided home care and hospice care to a number of family members. I found this book useful to teach family members how to take care of someone at home. It has clear illustrations, step by step instructions for those tasks caregivers do every day, and a resource listing for those items that help make the job easier. It also has introductions to other areas of care which are very informative. This book empowers people without any healthcare education or experience to understand the mechanics of taking care of another person - no matter where they live. If you have family in a nursing home, this book will help you evaluate the care they receive. Both personally and professionally I would recommend this book to any person with a loved one who needs care.

It is a 'must have' resource and tool for anyone assuming or considering the caregiver role.

In "The Condor Years", Jonh Dinges does a wonderful job documenting US complicity in overthrowing the democratically elected Popular Unity government in Chile and instituting Operation Condor, a network of right-wing military dictatorships in Latin America's six southernmost countries with the aim of crushing popular movements for economic democracy, social justice and political freedom. As such, it is an essential text for activists and scholars interested in human rights, civil liberties, union organizing, political repression in the Americas, corporate globalization and peace. The book also delves into the role that pro-business, reactionary Cuban exiles played in hunting down Chilean dissidents living in the US. Given current events in Colombia, Iraq and elsewhere, this is an urgent and frightening book!

I think this was a very good book.It gives you an excelent report on the atrocities committed by the military in countries like Chile,Argentina and Paraguay.Mr Dinges did a great work in gathering all the information and evidence necessary to present a clear and bullet-proof case against all the parties involved.I was fascinated by all the evidence and information that clearly connects Henry Kissinger with this military goverments and the uncontested proof of his knowledge about the situation in this countries.The only thing i didnt like about this book is that sometimes it gives you the impression that you are reading a goverment report.Because, at times, the author is just giving you facts, dates and names with a certain dryness that sometimes bored me.It felt like you were lectured like in a class room.But,again, the book is full of fascinating tales and information that makes you wonder about our own goverment and the way it manages information.Good work!

John Dinges first wrote about the terrorist activities of the Pinochet dictatorship as long ago as 1980 (in Assassination on Embassy Row, written with Saul Landau), but, however much one might have suspected at that time, it was impossible to support it with much documentary evidence. A great deal more is available now, in part because of the case brought by the Spanish judge Baltasar Garzón in 1998, and in part because the declassification of many US Government files in the years from 1999 onwards. Dinges has therefore returned to his subject, and has written a detailed count of the years of terror in the southern part of South America, in which numerous military dictatorships -- led by Chile, but with enthusiastic participation of Argentina, Uruguay and Paraguay -- conspired to murder and torture many of their own citizens, transferring them between secret prisons at their convenience.

Despite the emotional and dramatic nature of the events that he describes, and despite his clear commitment to democracy, Dinges has written a balanced book, allowing the facts to speak for themselves and refraining from the sort of exaggeration that can easily convert a good case into an incredible one. Despite the much higher profile that the Chilean dictatorship had in the European and North American press than the even more vicious ones in Argentina and Uruguay had, he recognizes that -- contrary to what most people think -- there were far fewer murders in Chile than in most of the other countries involved, around 3000 in total, compared with around ten times as mant in Argentina. At one point he talks of several orders of magnitude more in Argentina, implying several millions, but that is clearly absurd, and is probably not so much an exaggeration as a careless use of words: certainly, there is nothing in the surrounding text to suggest that this means what it literally says.

Dinges concludes his book with the words "the history of the Condor Years is not one we are condemned to repeat." Let us hope that he is right.

The first thing we have to make clear in these types of books is who the author is and the author of this book is John Dinges. Dinges is a serious journalist who worked as the editorial director for National Public Radio for over ten years (1985 to 1996). He has worked as a foreign correspondent for Time, ABC, and most notably the Washington Post. And he is currently a Professor at the Columbia University Graduate School of Journalism.

This book is well-researched, documented, and in it Dinges is himself extremely careful about what he states as fact and is not afraid to acknowledge when there simply is not enough documentation to make clear judgments. He frequently cites cables sent between the White House and the U.S. embassy in Santiago and as well as information from his own interviews with major players within Condor and embassy/government officials during the period.

He makes clear how important Operation Condor was in the context of South American politics such as the fact that traditional enemies like Argentina and Chile were co-operating fully for the first time in contemporary history. And, initially at least, the real fear amongst the military dictatorships of guerilla movements united under the "Revolutionary Co-ordinating Junta".

Dinges shows how DINA (the Chilean secret police) was created with U.S. support and turned from a small intelligence department to the hand of Pinochet under the leadership of Manuel Contreras. More interesting is how the book documents how operations were run in Europe headed by American-born DINA operative Michael Townley along with Italian fascists to eliminate the exiled Christian Democratic/Socialist Party opposition. All of this, of course, climaxs with the Letelier assasination in D.C.

This is perhaps the best book you will find on the subject of Operation Condor. Documents obtained by Dinges in making this book are frequently cited by institutions such as the National Security Archive at George Washington University. It deserves all five stars I am giving it.

This is a true story of terrorism and international terrorism patronized by the US government, then led by such honest and law-abiding statesmen as Richard Nixon and Henry Kissinger (I guess Gerald Ford was also there, but permanently asleep). In this case the terrorists were not marxist revolutionaries or religious lunatics, but seven or eight South American rogue states - all of them military dictatorships and impeccable US allies. When in September 1976 the Chilean state terrorists choose Embassy Row, Washington DC, as the background for another assassination (in the person of ex-Chilean foreign minister and ex-ambassador to Washington Orlando Letelier), the US government coughed twice to cover its embarrassment, then coughed a third time, then ordered the US diplomats and secret services to cancel their almost manifest collaboration with the state terrorists, who still had plans to eliminate Ed Koch and other dangerous revolutionaries like him in the USA and Europe. These actions were canceled, but Operation Condor (the serial killings' corporate name) continued secretly at least until 1981. Some of the military have been tried and a few are still in jail now, but Operation Condor's top responsible Augusto Pinochet avoided any punishment till this day and Kissinger, though innocent and free at home, is on the run in half planet Earth.
We still don't know everything about this shocking story, but John Dinges' book The Condor Years is a great breakthrough. The only reviewer here who rates this book four stars tries to absolve the South American military dictatorships from their crimes, saying that they were fighting communism. Hitler always said the same.