Services Books
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Spy SkiReview Date: 2007-12-14
Super ReaderReview Date: 2007-08-04
He has info on Blofeld. He is in Switzerland running a finishing school type or organisation, after having undergone plastic surgery. It is really a brainwashing organisation to get women to basically be terrorist weapon carriers.
Bond infiltrates Blofeld's organisation, gets out of there, and here Tracy helps him out.
He asks her to marry him, and she agrees.
Bond, with some of Tracy's dads' men, assaults Blofeld's organisation, but the supervillain gets away again, and has a nasty surprise waiting at Bond's wedding.
James Bond #11: The Spy Who LovesReview Date: 2007-04-11
What I loved about FROM RUSSIA WITH LOVE was that the obligatory romance was the actual scheme of SMERSH to ensnare and kill 007. The characters were well-drawn and Bond doesn't come off as such an indestructible superman. His heart is broken in CASINO ROYALE, confused in FROM RUSSIA WITH LOVE and then shattered in ON HER MAJESTY'S SECRET SERVICE. (It's also very cool that we learn that Bond annually visits the grave of Vesper Lynd as well as still checks into Casino Royale as well).
We meet Ernst Stavro Blofeld again, not because of some grandiose world-conquering plot, but because he wants the respect and nobility of a title. The College of Arms angle of the story should be the dullest part of the story but Fleming actually makes it interesting by revealing the desire of everyone--except James Bond--to be "somebody."
The biological warfare passages may seem dated but I like revisiting the 007 books while keeping them in context: they must have been fantastic reads in the 1950s and 1960s. These books really anticipated the very modern threat of what Fleming referred to as "the man with the suitcase"...which contains an atomic device. Blofeld's plot in this book to attack England through its livestock with a virus is certainly something to think about in this day of Mad Cow and Bird Flu epidemics.
Although I'm only quibbling, I wished there had been more development between Bond and Tracy, the only woman to ever become Mrs. James Bond. After reading the novel, I felt as if I saw more of her in the movie! (The movie version of OHMSS is also one of the best).
Gambling, sex, violence, and drinking meet again in another classic bond bookReview Date: 2007-01-25
The plot is interesting and not *too* far-fetched (for a bond book - some are very cheesy), the characters are very likable and Fleming really nails the mood of "European decadence". This book, like Casino Royale and a few others metes out a healthy serving of bond's classic vices laced with action.
If you like less-than-serious action novels, then I would highly recommend this. Perfect for a long flight or drive
Bond in LoveReview Date: 2008-01-06
The story opens around a year after the events of Thunderball (the intervening book, The Spy Who Loved Me, is not even mentioned). The villain in that book, Ernst Stavro Blofeld, the mastermind behind SPECTRE, has been in hiding and James Bond is trying to seek him out. It is a more-or-less futile assignment and Bond is disillusioned enough to consider quitting. Before submitting his resignation letter, however, he takes a break at a casino. During this mini-vacation, he performs a chivalrous act to save a beautiful countess from embarrassment; she in turns, rewards him in her own special way.
This countess, familiarly named Tracy, is also the daughter of a genial but ruthless mob boss who Bond winds up (pardon the pun) bonding with. The boss, Marc-Ange, realizes that his daughter is troubled (in fact, suicidal), but that Bond may be able to help her by marrying her. Bond is not willing to do that, but is willing to see her again after she gets treatment. In the meanwhile, Marc-Ange gives Bond a lead on Blofeld.
Blofeld has holed himself up in the Swiss Alps, where extradition is nearly impossible. Bond goes undercover, hoping to lure Blofeld into Germany where he can be arrested. While there, he stumbles upon a strange plot that seems to involve young women seeking treatment for allergies. What Blofeld's scheme is goes beyond Bond's expertise, but the superspy will have more immediate problems as his cover is threatened.
Eventually, Tracy gets back into the mix, which adds another level to the story. Bond versus Blofeld is good, but at long last, Bond meets a woman who he can truly love. Since the first Bond book, Casino Royale, when Bond found himself betrayed by a lover, he has never been willing to truly risk emotional attachment. This time he does, and this adds an extra depth to this particular novel.
On Her Majesty's Secret Service is the middle part of what I think of as the Blofeld Trilogy, which started with Thunderball and concludes with You Only Live Twice, so it may not be the best Bond book to start with. For Bond fans, however, this book is a treat and one of the very best that Fleming wrote.


Everything You Wanted to Know About Contact Centers and Were Afraid to AskReview Date: 2007-09-10
People complain with increasing frequency about poor customer service. With great dissatisfaction about call center jobs moving overseas, and service suffering, this book examines all those issues and each chapter gives a list of helpful steps to take to overcome all the obstacles to good customer service.
This is a must read if you need to know about these issues or are working in any part of this exploding industry and need to do your job better.
Realistic, honest, and proven!Review Date: 2006-05-19
My initial intention when purchasing this book was as a reference for my Call Center Management Certification classes, but I found myself turning to it on a regular basis for practical advice on the challenges I face on a day-to-day basis in my Contact Center Operations career.
Donna Fluss has written a book that should be in the Library of every Contact Center. She offers a fun, practical, and leading-edge approach to the dynamic task of capitalizing on the strength of your human resources, operational processes, and targeted technology to achieve uncompromised Customer Service, Customer Loyalty, and Operational Efficiencies.
I consistently refer to her guidance when faced with the inevitable challenge of improving efficiency and productivity, while increasing revenue generating opportunities.
I recommend that you purchase the Real-Time Contact Center if you work at any level of a Contact Center. It will shed bright-light and clarity on the purpose of the Contact Center in the organization as a whole.
Corinne Valcourt
Director, J. Jill Contact Center Operations
Real-time insight to Contact Center SolutionsReview Date: 2006-04-08
Debora Glennon, Enterprise Multimedia Applications Marketing
The most comprehensive book to transform your sales performanceReview Date: 2006-03-04
Hope that your competitors haven't read this book!Review Date: 2006-02-24
Read it before you competitors do!
Guy Jones
President, Island Data Corp.

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Poignant and inspiring, highly recommended readingReview Date: 2008-11-08
A True DelightReview Date: 2008-10-28
What is most remarkable about this book is how it weaves together Reifenberg's self-deprecating humor, the life force and tragedy of the children, the courage of the founder of the orphanage, the quiet fear of the government, and the growing courage of Chileans as they demand greater justice in their lives.
Honestly, I can almost see and hear the laughing yelling of the children as they follow along with Reifenberg on his runs, the beating of pots and pans in the evening sky, and the precious conversations with the children as they open up their lives and hearts.
This is a definite must-read. It is also one of those rare books that would make a great present to just about anyone.
I hope you enjoy it as much as I did.
Santiago's ChildrenReview Date: 2008-09-22
Real-life Latin American studies, a must-read!Review Date: 2008-08-25
As a US citizen living in Chile, I am grateful he was willing to share his insights and experiences with all of us as he not only gives a much fuller context to today`s Chile, but he also reminds us that we can get as much out of any experience as we give!
Wonderfully Insightful BookReview Date: 2008-07-24

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Buy This BookReview Date: 2007-05-23
Scam ProofReview Date: 2007-05-20
Review of "Scam-Proof Your lifeReview Date: 2007-09-11
An Informative Book... Leand to Protect Yourself Against ScamsReview Date: 2007-05-28
Nervously peeping out my window!Review Date: 2007-04-25

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Hilarious book for online cat lovers!Review Date: 1999-01-09
A must for the computer-minded cat lover!Review Date: 1998-12-27
From the web sites to the tool bar (including such buttons as Back to Sleep, Open One Eye, and Find Toys), this book is definitely a cat's eye view of the Internet.
I give it 5 purrs and a good lick!
Hilarious! funny! cute! delightful!Review Date: 1998-12-26
Wickedly funny, cat lover or notReview Date: 1999-02-25
Very funny, even if you're not a cat-person!Review Date: 1999-02-08

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Business Development Blueprint for Coaches and LawyersReview Date: 2008-11-07
I'm a consulting psychologist and executive coach in the San Francisco, California Bay Area specializing in helping companies and law firms assess, select, coach and retain emotionally intelligent leaders and lawyers. A lot of my marketing efforts have been more passive (article writing, website, media interviews etc.). "Seal the Deal" got me to change my mindset to spend a lot more effort in these tumultuous times on sales.
I love Suzi's coach approach to relentlessy set up appointments with potential clients. I am also fully supportive of her high level of professionalism regarding having the confidence to be appropriately paid for your consulting and coaching services and not offering free "sample sessions".
I have been recommending "Seal the Deal!" to many of my executive coaching and leadership development clients. My clients also report that Suzi's sage advice is helping them achieve higher levels of success.
"Seal the Deal!" is the perfect antidote to feeling stressed out about the economy and focusing your energy more productively on getting new business. Suzi's voice goes with me now whenever I make a sales call!
Dr. Maynard Brusman
Consulting Psychologist & Leadership Coach
Trusted Advisor to Law Firm Partners
Essential information for new and seasoned coaches...Review Date: 2008-06-05
Lee Smith
Seattle, Washington
Co-Author of Legacy Leadership: The Leader's Guide to Lasting Greatness
I recommend this book every day!Review Date: 2008-02-08
As soon as I had finished it, I wondered who to call. I picked up the phone to call a lead I thought I had lost 6 months ago. Thirty minutes later I had a deal!!! I would never have thought of calling that person again prior to reading Suzi's book.
What worked very well for me?
It is specific to consultants and coaches (I am a coach).
I can very easily see myself in situation and therefore the format of a teleclass transcript worked very well for me. To give you an example, one morning when reading in the metro I caught myself answering to Jeremy (one of the participants of the teleclass in the book) that Suzi had given him the answer to his question two pages before....
The advices she is giving are very practical and hands on.
France could certainly use a french translation.
Thank you so much Suzi, you made a difference to my business.
Bringing Home the Job and the $$Review Date: 2008-02-05
A Formula for Six-figure SuccessReview Date: 2007-09-24
In Seal the Deal, Suzi Pomerantz takes talented entrepreneurs behind the business-building curtain and gives them a formula for six-figure success. By teaching the reader how to use marketing, sales and networking in strategic concert, and how to weave individual success strategies into a comprehensive, proven success formula, Seal the Deal empowers entrepreneurs with a logical and manageable system for substantial growth.
Jennifer Kalita The Home Office Parent: Raising Kids and Profits Under One Roof

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Wonderful!Review Date: 2006-02-20
Fabulous!Review Date: 2005-09-27
Telling Our StoryReview Date: 2005-05-18
As a parent of an autistic child you feel alone. No one you know understands what your life is like, no one outside your family understands your child. This book lifts the veil a little bit for those who have not personally experienced living with autism.
A Song & Dance of VictoryReview Date: 2004-12-16
Autism and its related condition, Asperger's Syndrome are neurobiological conditions that affect sensory processing and communication. Autism is as varied as there are individuals and the behavior reflects that individuality. I like the way this book gently illustrates that and invites readers to sing and dance in victory, celebrating the Autism Experience!
Please read this with Autism Heroes: Portraits of Families Meeting the Challenge and share these books with someone. You will want to celebrate!
Universal truthsReview Date: 2004-03-18

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A must haveReview Date: 2008-04-15
I strongly recommend this book for someone dealing with this problem (family, patients). The message of the book can be summed up as "Grab your illness yourself and fight". It also give hope which is invaluable although many things influence the outcome (each case is different). Nonetheless I was convinced (as a scientist myself) with the pragmatic approach of the author.
Extremely helpful for patients with Glioblastoma and their familiesReview Date: 2008-01-11
An important book for scientists and lay peopleReview Date: 2008-04-11
12 Year Survivor of a 2 Year DiseaseReview Date: 2007-11-05
Untreated, GBM uniformly kills its victims within four months.
For 10% of all patients treated with radiation, that survival expectation increases to two years. At four years, 3% of the original group will still be alive.
Add Temodar and surgery to that radiation, and 27% of those treated can expect to survive to two years. At four years, 12% of those treated with the Gold Standard combination will still be alive.
University study press releases cheer the dramatic increase in surivival rates for patients receiving Tamodar along with radiation and surgery. From 10% to 27% for two years and from 3% to 12% for four years are big jumps.
While the numbers do represent a significant increase, the fact remains that at four years, 88% of those receiving the Gold Standard treatment for Glioblastoma Multiforme tumors will be dead.
In 1995, before Temodar was anywhere near the marketplace, Dr. Ben Williams discovered that he had a large Glioblastoma Multiforme tumor. Williams looked at the survival rates for those receiving the recommended treatment and did not like the odds.
A research scientist and academic, Williams scoured every resource to create a state-of-the-art Glioblastoma Multiforme protocol. He received all of the standard treatment, which he supplemented with six other anti-cancer, pro-immune agents (and aspirin for the side effects).
Williams combined the prescribed treatment:
* Surgery (which left mass behind)
* Radiation
* BCNU chemotherapy
* PCV chemotherapy
With these addition of these agents:
* Tamoxifen
* Verapamil
* Accutane
* Melatonin
* Mushroom extract
* Gamma Linolenic Acid
* Aspirin
The treatment the oncologist recommended was certain to result in Williams' death. Yet the doctor refused any treatment outside the standard protocol, for fear of doing harm.
Williams believed that nothing was more harmful than death. The oncologist only budged a little. He gave Williams some Tamoxifen. Everything else Williams took to reduce his tumor - including a higher dose of Tamoxifen than the oncologist would prescribe -- he researched and obtained on his own.
A 1995 Gold Standard for GBM tumor treatment did not exist. The oncologist offered surgery, radiation and chemotherapy. The difference between 1995 and 2007 is the accuracy of the radiation and the quality of the chemotherapy.
At two years from diagnosis - when 92% of patients receiving standard treatment would be dead - Williams received the first of what is now 12 years of clean MRIs.
Williams regards his low-toxicity drug cocktail as a synergistic weapon against glioblastoma multiforme. He compares the current Gold Standard GBM treatment to the AZT AIDS treatment. Although AZT worked at first, the body developed a resistance to it. No more HIV patients were alive at four years on AZT than off of it.
GBM cancer cells also adapt to chemotherapy. They're not adept at adapting to the low-toxicity cocktail Williams invented. The Accutane prevented the cancer cells from consuming the cells nearby. The Tamoxifen slowed the cancer cells' ability to extrude out the chemotherapy. The Gamma-Linolenic Acid produced free radicals inside the tumor, killing it from the inside out.
As a rule, oncologists do not offer these treatments to brain tumor patients. These treatments are not "proven." If the FDA (Food and Drug Administration) has not blessed the substance then the doctor will not prescribe it, even if the doctor's treatment itself means almost certain death.
Doctors know, says Williams, that their patients will die. So what is the problem prescribing low-toxicity agents that might cure brain tumors?
Going outside the system can have a dramatically negative affect on a doctor's career. He might be accused of fraud, profiteering or incompetence. In a profession based on the credo "First, do no harm," doctors would first like to do no harm to their own careers.
Doctors find themselves trapped between the FDA and the medical self-policing infra-structure on the one hand, and certain death for their patients on the other.
Doctors won't prescribe the cocktail agents Williams took because they are not "proven" according to FDA standards. The approval process requires billions of dollars. Pharmaceutical companies won't research drugs that will not be economically viable. The drug must be exclusive to the pharmaceutical company. The population requiring the drug must be large enough to expect a return on investment.
Many of the agents Williams used to cure his cancer are not patentable. Competitors would be able to copy and sell the compound. About 12,000 people a year are diagnosed with glioblastoma multiforme tumors. The market is not large enough to justify very expensive scientific trials.
Beaten down by disease, radiation and chemotherapy, few GBM patients have the energy to climb the hurdles to promising but not "proven" treatments. Even when the outcome is certain death patients who ask for more will not receive it. Just as AIDS patients created political pressure to get "unproven" treatments for HIV, Williams encourages GBM patients to insist on access to "unproven" treatments for GBM.
Dispensing only "proven" treatment is legal, says Williams. But denying dying patients access to substances that could save their lives is grossly unethical. Already fighting the deadliest of brain tumors, patients should not have to fight for promising but "unproven" cures. Until the political pressure on the FDA reaches a critical mass, he says, the GBM Gold Standard Treatment will still produce a four year death rate of 88%.
[...]
Not just for cancer victims!Review Date: 2007-01-11

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crime scene investigation reviewReview Date: 2007-03-24
Book ReviewReview Date: 2007-03-08
The Best Keeps Getting BetterReview Date: 2007-01-10
This in depth text should be on every forensic investigator's bookshelf.
A MUST read for anyone interested in Crime Scene InvestigationReview Date: 2006-11-10
Absolutely the bestReview Date: 2006-06-20

Solid play if a good novel and a fine filmReview Date: 2002-05-20
excellent country-house mystery, that is also a ghost storyReview Date: 2006-11-10
This book will not satisfy horror fans who are looking for an 'in your face' type of scare. Rather, the haunting unfolds very gradually, subtly, and is therefore all the more realistic.
If you are a fan of the classic Ray Milland film that was made from this book (The Uninvited, 1944) you are sure to enjoy the novel. Being novel length, the book has more characters than the film did, and also expands on some of the main character's histories and motivations. The Paramount film was a very faithful adaptation of the 'feel' of this novel...it was just necessarily compressed in length, and given a somewhat trite Hollywood closing that ties all the male/female relationships up a little too neatly (this does not happen in the novel).
Curiously, some scenes and even dialogue of the film are literally lifted word-for-word from this novel. The scene in the Tabacco shop, after the Fitzgerald's first purchase the house, comes to mind as the most perfect example.
It is a shame Dorothy Macardle produced so little fiction during her lifetime. I have heard she wrote a handful of short ghost stories but I've yet to track them down.
On a final note: if you enjoy the writing of Barbara Michaels you will love The Uninvited. I was first tipped off to the existance of this vintage novel through a narrative 'aside' which recommended reading The Uninvited in one of the Barbara Michaels books! (I'm not sure which of her novels mentions The Uninvited as a great book, but it might be Shattered Silk).
Sorry to Hear the Book is So Hard to FindReview Date: 2005-08-20
WonderfulReview Date: 2005-07-10
Roderick and his sister Pamela leave the hustle and bustle of modern London looking for that perfect house on the English coast. What they find is the beautiful Cliff End overlooking the sea. From their first meeting with the sweet and lovely young Stella Meredith, whose grandfather owns the house, we know there is a larger mystery here. This is a good novel that slowly unfolds as we learn of Stella's mother Mary, and the beautiful Spanish girl Carmel who was seduced by Stella's father.
Who is the appiration that appears at the top of the stairway and why does the sickening cold always precede it? Why are there moans of anguish coming from the room that used to be the nursery? What is the real mystery of Mary's death? What about that Mimosa scent that comes with the moaning? And why do things get more stirred up every time young Stella is there? Roderick has fallen for the sweet Stella just as the reader has and both must find out.
What makes this such an excellent read is that it treats this as a straightforward story of ordinary people thrown into extraordinary circumstances, slowly unfolding as Roderick and Pamela attempt to solve this maddening riddle to an otherwise wonderful house they don't want to leave.
Both the mystery and ghost story all takes place in an entertaining day-to-day life in the English countryside kind of way, with a growing romance inching its way towards the center. Go out to your garden or your patio, pour yourself a big glass of iced tea, and enjoy something truly origional. This is a great light summer read and inspired the finest film of its kind ever made in The Uninvited, starring Ray Milland the lovely Gail Russell. You don't want to miss either.
Original title: Uneasy FreeholdReview Date: 2005-04-21
Unless you collect screen plays, be careful as the play is also out in book form.
I first saw the movie (1944) that is good in its own right. Staring Ray Milland and Ruth Hussey. You know it will be different but which one is better. In this case they are quite different and both just as good in different ways.
Roderick Fitzgerald and his sister Pamela are in search of a house and find one with some beach front. After negotiation the price they move in and may have found more then the bargain.
The story is refreshing. However the real worth of the book is the writing style of Dorothy Macardle. I was not prepared with my English to English conversion books. She also writes in the time of the time and uses terms local to the England of the 40's If you like this story then she also wrote "The Unforeseen" equally as good.
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The pace is slow, a good armchair read with a briar pipe in hand. An entire new generation will find the foreshadowing deep and miss the absence of the now classic action adventure. But Fleming's astute writing style will continue to attack new fans who enjoy a good story well told.
Nash Black, author of TRAVELERS and SINS OF THE FATHERS.