Services Books

This book captures everything true customer service should be about. This book will give you a ton of ideas how to make each and every client have a memorable experience that will result in a lot of referrals for you. You only need 2 books in my opinion to have a successful business: 1) How to Win Friends and Influence People and 2) The Celebrity Experience. Each will give you the tools and INSPIRATION to roll out the red carpet for your clients. What goes around comes around!

In today's market, personal touch, great customer service is a must. Today's consumers are able to find what they want with a click of a mouse. If you want to retain customers and your employees, you've got to let them know they're appreciated.

Lot's of great examples, enjoyable book to read. And it gave me ideas and inspiration how I can do better in this department.

Every small business owner, human resources department,and everyone in the services industry should read "The Celebrity Experience", and refer to it often! Donna Cutting cuts through the red tape, and reveals lots of delicious ideas for giving your customers a red carpet experience, thus increasing your bottom line. In a world that is highly competetive, if you apply these principles, you find yourself on the A-List in your customer's eyes.

Nothing in the Celebrity Experience was rocket science. But everything in this book are things YOU can do if you work in the service industry to provide great customer service for those you serve. The stories are relevant and easy to relate to. The insights Donna provides are priceless! With each section offering ACTION tips you can immediately implement, you can use this book as a guidebook for providing great customer service for your organization.

You don't have to be in the service industry for this book to be relevant to you. Many of the stories shared are things you can relate to if you've ever gotten great customer service. My favorite is the "consider it done" phone at the Gaylord Opryland that Donna discusses in great depth. Donna recounts stories of picking up the phone to "consider it done" and the person on the other end going to great lengths to ensure everything is taken care of to your satisfaction.

Fun stories...actionable tips...and common sense! BUY THIS BOOK!

I really enjoyed reading this book because it is packed with real life examples of businesses that utilize red carpet customer service. And I have personally seen positive results and more income in my business by using the tips in this book.

Donna combines easy to implement action steps with solid company wide strategies to make your customer feel special.

She also reminds us how we can be sure we are doing our part as an A list customer too.

For any business owner, this book should definitely be on your bookshelf. And given to each team member in your company.

Such a delightful book!

Teresa Morrow
Owner of Key Business Parnters

I was just beginning the process of International adoption and found this book to be wonderful in helping me understand the process coming up and all the terms that were being used! It was one of the best information books on IA that I have found!

Wonderful book on adoption. The writer makes it so intriguing that you just want to read on - almost like a story book. I've read some really boring ones so this was like a breath of fresh air! The author is also an adoptive parent so that helps as well. Another nice fact is that she adopted by "choice", not because she couldn't have children which is our situation and we hadn't come across many people with the same reason as us - that also made it neat.

I now have a new favorite go- to book for people who are beginning the adoption process. The author is Dawn Davenport, and she is and adoptive parent who writes with great warmth. She has a balance of important information emotional support that runs through this book. THe author discusses the pros and cons of domestic adoption, as well as the opiotns avaialble in various countries. The tone of the book is never judgemental, just informative so that prospective adoptive parents can make inforamed decisions. This is a great place for people to start, as well as a great reference book during the process and after your child comes home.

This book is an excellent resource for anyone beginning the international adoption journey. It is full of helpful, up-to-date information as well as personal stories of families who have completed their adoptions. Dawn Davenport gives a balanced view...the anecdotes are authentic and show both picture-perfect examples and ones where things were not so easy. I highly recommend this book!

This book is thorough and well written. I highly recommend it as a research resource for parents reviewing adoption options!

My husband was recently incarcerated and in the time before he left I was trying to find a book that would explain things to me and help me to be better equipped to handle what my family and I would be going through. This book showed me the things I was looking to learn about the system we will have to deal with for years to come. I am not the only woman who has ever had to face this problem, and I feel that we will make it through. I think It is a must read for any family member who has a loved one in jail!

If you are the mother of an incarcerated son or daughter, I would not recommend this book; it is focused primarily on the incarceration of a husband. There were some helpful tips; however, there was a lot of "filler" that most people could just use common sense and wouldn't need to consult a help book about.

"Ann is to be commended for shining a little light on an otherwise darkened corner of American society."
- William Harmening, Former Manager of the Federal Bureau of Prisons Halfway Program

This is an important book for families who have an incarcerated loved one. Prisoners should also read it so they can better understand what their loved ones are going though. It's also a valuable work for anyone to read to gain a better perspective to realize that we need to make changes to solve our out-of-control system of crime and punishment.

Tom Lagana, co-author "Chicken Soup for the Prisoner's Soul", "Chicken Soup for the Volunteer's Soul", and "Serving Time, Serving Others."

Family Arrested by Ann Edenfield is a straightforward, "user friendly" guide to dealing with the incarceration of a loved one. Comprehensive, the information ranges from making bail; to what to expect during a visit to prison; to the illustrative personal experiences of a woman whose husband was sentenced to serve 15 years, Family Arrested is practical, well-researched, and filled from cover to cover with absolute need-to-know information. If you have a jailed or imprisoned friend, spouse, or family member, then give a careful reading to Family Arrested.

Groovy brings advanced language features such as closures, dynamic typing, and the meta object protocol to the Java platform, and at the same time makes your codebase smaller and more concise. By concise I don't mean so compact that nobody can understand it. Groovy builds on your existing experience and familiarity with the Java platform and allows you to pick and choose when to use particular tools and when to combine Groovy and Java.

The book begins by introducing you to what you will need to compile and run Groovy as far as jar files and tools. Part one of the book is entirely dedicated to the language basics: syntax, grammar, and typical idioms. The language is presented via a combination of examples and discussion. The descriptions are detailed but are not overly academic. Chapter two is most important here, because that is where many of the examples lie that you will need to come back to later in the book.

Part 2, "Around the Groovy Library", explores how Groovy extends the Java Runtime Environment. Part one of the book demonstrated how Groovy makes commonly performed tasks easier. The second part shows how the same principle is applied in Groovy's libraries, using many of the advanced language features available to let you do more work with less code. Chapter 8 introduces the builder concept, which is one of Groovy's distinctive capabilities, because it can only be implemented in a general library class with a truly dynamic language. There are builders that come as part of the Groovy distribution, and you are also shown how to create your own builders. Chapter 9 covers the object/method pure GDK library capabilities. Chapter 10 goes covers Groovy's library support for dealing with relational database systems, providing great flexibility when necessary, and significant shortcuts when simple solutions will do. Chapter 11 presents various methods of making Java applications more dynamic by integrating them with Groovy. I found this to be one of the book's most useful chapters, but you need the first 10 for chapter 11 to make sense.

Part 3 supplies guidance on how to best apply your new Groovy knowledge to practical tasks. Chapter 13 reveals tricks of the trade - how to avoid common errors, using snippet collections, and command-line and automation support. Chapter 14 is about unit testing. I just skimmed this part since the subject doesn't appeal to me. Chapter 15 takes Java and Groovy to the Windows platform. It shows how to put Groovy's expressiveness into action for the automation of Windows controls and applications. Finally, chapter 16 looks at Grails and shows how it leverages J2EE, Hibernate, Spring, and Groovy to allow rapid application development.

This book is a great introduction to Groovy, and even at its rather advanced age for a programming book it is still the best of the Groovy introductory texts. However, I am a person who needs an extreme amount of examples to really get something. For that reason I also highly recommend Groovy Recipes: Greasing the Wheels of Java (Pragmatic Programmers). What this book lacks in examples that book has. What that book lacks in detailed explanation, this book has. Thus they go hand in hand extremely well.

Highly recommend the book to those starting to learn Groovy and as a reference for those that are somewhat familiar with it.

I feel like Groovy is like a programming language "Eintopf", it aggregates some best characteristics of a variety of programming languages. No matter which programming style you prefer - procedural, functional, object-oriented, meta-programming, static typed, dynamic typed... - Groovy has much to offer. The most beautiful thing is, you can easily combine different programming styles in one language and write most concise and self-explanatory code to solve your problem. With Groovy, you suddenly have so much mind-freedom, you have the choice of expressing your algorithms as close to the nature of the problems as possible.

There are languages having very concise syntax but the code is not easy for human to read. There are languages and APIs require more strikings on keyboard than thinking. Groovy is different. You have all kinds of syntax sugar while the code still tells a literal story in your problem domain.

The only fields I think Groovy might not be suitable are the machine-level infrastructures and image/audio/video processing. C and assembly languages are not replaceable by Groovy. In most other application fields, using Groovy can dramatically boost programmers' productivity and reduce programming errors.

I started off by simply renaming all .java files in my test packages to .groovy files. Worked. Then tried out it's closures and curry calls. For me there are a lot more to explore. Haskel fans will like Groovy. Smalltalk fans will like Groovy. Python fans will like Groovy. Lisp fans maybe too. Java folks? I for one, have already been conquered. If you program at all, by all means do yourself a favour and have a look at Groovy.

Groovy in Action is an excellent book on Groovy and programming. Get this book and get the insight, you'll be glad you do.

For those of you who haven't heard of Groovy, Groovy is a scripting language that is built on top of Java. Since it is written on top of Java, a Java developer can pick up pick Groovy in a snap.

I first heard about Groovy In Action (also known as GINA) during a Groovy presentation almost a year ago, the presenter was referring to Groovy In Action as one of the best references out at the time, After reading GINA, I was not disappointed. The roadmap given at the beginning of the book is a great guide to see how the book is organized out. As an added bonus, the book includes some great reference information at the end of the book. It contains Groovy Language information, a GDK API quick reference, and several great cheat sheets for items such as closures, lists, etc.

The book is full of great examples that you can use (some of the examples illustrate some of the finer points of the language).

In fact someone recently asked about where to find a complete specification of the Groovy Language. Guillaume Laforge, Groovy Program Manager and co-author of Groovy In Action, responded that the most current information can be found in Groovy In Action (source user@groovy.codehaus.org mailing list 3/16/2008).

Groovy in Action is one of the Groovy books that is a must have for anyone looking to get into Groovy Development.

This book is totally awesome. The book makes it very easy to jump around and come back to previous chapters. The book's online forum is great too. The author(s) respond very quickly. It is well worth the money. Order it now and you will be programming in Groovy very quickly.

Quite possibly the most charming cat stories ever written. Jenny the cat is filled with wonderful emotions that everyone can relate to...nervous about making new friends, afraid that she's not good enough, she proves herself through all sorts of wonderful adventures. Highly recommended!

Friends gave us this one for a birthday present for our six year old. Have since ordered the whole series!
Nice to have children friendly, wholesome story...our children can't hear it enough!

I loved these stories when I was a little girl and its been a joy to pass them along to my own daughters. I love how Jenny realizes her own worth even though she feels so small and shy sometimes. Friends, loyalty, and fun adventures makes these stories timeless

I love Jenny Linsky. I love her gentle nature, her kindness, her shyness. I loved her from the moment I opened the book and read the first paragraphs to my (then) 5 year old daughter. I loved her as I made red pom-poms to tie onto a red scarf so my daughter could dress up as Jenny for Halloween. But five years later, she's my second favorite Linsky. My most favorite is my three year old daughter, Zoe Linsky, whom her big sister lovingly named after the nicest person she could think of, a little black cat named Jenny.

I am so glad they re-released this book--my mother was thrilled to receieve it. Seller sent the book in great condition and it arrived very quickly.

This is a great book, the best about cameras. You can find almost any camera in it, with lots of pictures(b&w)and the orientative prices in dollars and many of them in euros too. It is a must-have book for any camera collector.

This is great! It has more information than you could ever want in it. Great reference for camera lovers everywhere!

If you have some old, vintage and classic Cameras, This book (ALL WHAT YOU WANT) to start.. [Highly Recommended]

This book has awesome coverage of makes and models although the amount of information given of a particular classic (e.g., Hasselblad) seems thin. I guess I'm saying an encyclopedia is needed.

McKeowan's Guide since its first issue has been, and still is, a fantastic tome which is a must for every camera collector. I was astounded many years ago when visiting Leningrad to see that a camera vendor selling old Russian cameras from a small table on the pavement had made a full photocopy for his use! To me it is the best catalogue of cameras ever published and I will continue to buy each update as they become available.

Mr. Parnell has produced an invaluable tool for assisting in preparation for the 473 & 473C postal exam. After using his work-book format in evenings for 1 week, culminating with a faux test run the morning of the exam, I went into the test with confidence, and 6 weeks later, have received notice of a passing score which is much higher than I had anticipated. In my estimation, I would never have passed had I not used this guide which provides both realistic simulations and great tips.

D. Kerr, Portland, OR

if anyone of you were interested in an entry level mail processing position in the USPS, this is the book to buy. i bought 7 books and found Pernall's the most helpful. the practice tests were perfect. the dude knew what he was talking about. in fact, using his strategies for memory part, i believe i got 100% in that section. in fact, i'm currently working for the USPS in santa ana, have been there since last august. i must say that this book helped the most.

I purchased this book about 3 weeks before the exam. I studied very hard and just recieved my results......86.70%!!! That shows that you can score higher on the test than an 85% I also have 10 disability points which makes my score a total 96.70% It shows my score (on the mailed test results) of an 86.70% then below it says, "score with disabled vet points, 96.70%. The book has helped me so much. I wish you guys the best of luck! You may email me questions about the test if you'd like. carl_wingate@yahoo.com. p.s my results took ALMOST 6 weeks to come back so dont freak out when they dont come in 3 weeks.

How can I put this? I got the job!!! If you only buy one book this year, other than the new Harry Potter one obviously, then THIS is the book to buy. Of course I am assuming that you WANT to have a job with double the pay of any other entry level job, immediate full benefits, and job security out the "wazoo".

I used Mr. Parnell's book as an aid in preparing for the 473-c postal exam. I read it cover to cover, went through each of the practice exams, and found that my confidence and speed improved dramatically with each testing. After grading my practice exams my scores went from the high 80's to the high 90's. This book is a godsend!

When I went to take the real exam, I wasn't nervous; I was prepared! I found that I was completely at ease and that I was able to focus on the questions, rather than the jitters. Mr. Parnell's book is precisely the same format and question types that you will see on the current exam.

After receiving my score back from the post office (6 weeks is about normal), I had my first interview within a month. The interviewer informed me that my score was the highest (unadjusted for military service) that he had seen! Oh, did I mention, I got the job!!!

I was SO satisfied with this study guide, I'm now looking at the other study guides in preparation for advancement exams to help with promotions to higher paying positions as well.

Buy the book. The very first hour you work at your new job will pay for it twice over. How can afford not to?

This book is produced in three versions to suit your study preferences. These are:

The Original Postal Exam 473 & 473-C Study Guide -- This version is text only. It has reference material and sample exams with many test taking tips.

Complete Postal Exam 473 & 473-C Training Program with 2 Test Prep Audio CD's -- This is the same book, but two audio CD's read it to you while you follow along in the book. Using two senses, eyes and ears increase the retention of information.

New Postal Exam 473 & 473-C Computer-Based Course -- This is again the same book, but there is a CD that contains both test prep classes and realiztic practice exams, you'll need an internet ready PC with Windows to use this version.

I used this book. I took the 473 C exam. I got a very good score. I got called in for an interview about 3 months after getting my test results back. Make no mistake about it that you need to score very well to be where i am and the only way to do that is by preparing for the test. Don't expect to do well by just showing up on test date and "giving your best effort". This is not that type of test. It's the type of test where practice is the key. And this book is by far the best study guide for the 473 exam. It's not even close. I tried a few others and it's blatantly obvious how little they know do about the ins and outs of this test. The author has personally taken this test dozens of times and his knowledge of the postal office and how it operates in general is very deep. So if you are serious about getting a great score on this exam, you need to get this book.

Paul Jellinek's Promise to Mary chronicles the author's travels through the northeast, south, and Alaska, capturing the spirit of "Faith in Action," a loose confederation of interfaith religious congregations who mobilize volunteers to care for the elderly and homebound. Told in the form of refreshingly original vignettes, an engaging portrait emerges of care-givers and receivers. We see the lines separating them often blurred, with some drawn to this calling by traumatic life events, leaving an indelible formative imprint on their life's experience.

Begun in 1993 through a series of nationwide grants awarded by the Robert Wood Johnson Foundation, the groups were started through seed grants to fund a paid executive to coordinate the volunteer base. The author's visits reveal that most of the original 25 have flourished more than 20 years, melding into the bedrock of community service in their individual locales.

The author skillfully remains the unobtrusive central character, through whom these voices are heard. The human toll exacted over a lifetime is examined in stories woven in a distinctly compassionate literary style. The author's gently probing questions are genuine and heartfelt. He gives voice to those whose eloquence, stifled by their infirmities, reveals their quiet perseverance and he allows them to express simply stated life-affirming truths.

Dr. Jellinek celebrates the nobility and dignity of those who populate the book. The overriding tone is decidedly redemptive and hopeful. Stories of great courage emerge as the unsung heroes of local community service manage time and again to marshal their inner reserves, drawing upon a fragile yet durable support network woven of member interfaith congregations and faith communities. These are ordinary people doing extraordinary things, largely under the radar. The stories call to mind the importance of small deeds which loom large in the lives of those whom they touch.

The nonthreatening imprimatur of "church" is time and again the narrow margin breached by wary "forgotten souls" who tentatively reach out for much needed help. Their simple but profound acts of faith and trust are to what the program owes its success.

This book should be required reading, especially for those embarking on a career in social work or community service. To read it is to be infused with a sense of all that is possible and to have one's faith in humanity restored, through a rare glimpse into the heart and soul of some of the finest people one could meet. The author succeeds in focusing a deserving spotlight on those remarkable people who populate our everyday lives, but whose heroic deeds are largely unknown, except to those whose lives are quietly transformed by their gentle presence.

This is a book whose power lies in the gentle yet compelling individual stories which emerge, revealing the humanity which lies within all of us. It is also a compelling journey of personal discovery for the author as well as a wonderful historical record of Faith in Action.




Dr. Jellinek documents the sustained viability of what remains a simple but profound formula for success - ordinary people accomplishing the extraordinary, when artificial barriers to human compassion, in the form of preconceived stereotypes are ignored and people are free to relate to one another on the most basic level. By entering this world with Paul as your guide, you emerge hope-filled and humbled by the extraordinary compassion his journey reveals.

Paul's caring and poignant sharing of his journey across the continent and through the years with Faith in Action is one that will warm your heart and hopefully inspire you to look closely at your own community. I will guess that you won't look far to find your own Mary, Gracie, Harold or Eddie Mae. But stop and look farther. Find what it is you can do in your own community and with your own neighbors to help - with or without a Faith in Action project. Paul will tell you from his own experience as a Faith in Action volunteer for many years, that you will get so very much more than you give.

Thank you Paul for writing this important anthology once again proving what a small group of very committed people can do.

Paul Jellinek is a masterful interviewer and storyteller. The amount of depth and detail he was able to uncover in the lives of those he visited in just a few short hours is incredible. For those who take time to assist neighbors in their communities, it is an affirmation. For everyone else, it is compelling work of non-fiction that will keep you reading on and on. It is truly inspirational. I would recommend this book to everyone.

This is a book with a mission. It accomplishes its mission and then some. It spreads the word about Faith in Action, a successful, 15-year-old national program that brings together local congregations of different faiths to provide volunteer help to elderly and disabled individuals. Through interviews with administrators, caregivers and those they help, the book enlightens the reader about the program and its life-altering accomplishments.

The interviews, combined with the author's observations, provide keen insight into many of our country's great challenges--racism, poverty, crime, drugs, isolation, loneliness, abandonment. They also show how Faith in Action and its remarkable staff and volunteers take on these challenges and make a difference. The book is instructive, inspirational, and motivating. Undoubtedly, some who read it will become volunteers themselves.

The book's style is entertaining and captivating. The author brings us along on his road trip to contrasting parts of America where he conducts his interviews--New England, the South, and the Last Frontier of Alaska. Through his writing we share the scenery, weather, accommodations, and food he experienced--the good, the bad, and the ugly. (On the good front, I long for a piece of the "...best slice of pie I had ever had at a restaurant." Inquiring minds should see page 217.)

Each interview is a personality profile. We are introduced to a bevy of characters--some endearing, some distasteful, all remarkable. Among the favorites are the indomitable eighty-five-year-old Miss Helen; Sylvia, who once excelled in the study of mold spores and now excels in administering social services; Kim, whose hard life has transformed her into an expert practitioner of compassion; Jamie, a former wild child turned nurse with unique experiences involving death and dying; and Rodney, a former gang member who has yet to recognize his power and purpose.

The book has a rare attribute--a wonderful use of humor. There are more than a few laugh-out-loud moments. Always appropriate, humor is skillfully interjected throughout our journey with the author.

A Promise to Mary is reader-friendly. Because of its clever format--broken out by geography and interview--it can be picked up and put down as the reader's lifestyle dictates. It can be read in one sitting from cover to cover, enjoyed at the beach, or become part of a daily public transportation commute.

I owe a great deal to the book and its author. During my time reading the book, it became my travel companion, making my weekday commute a pleasure. My faith in the goodness of human beings has been reinforced. And I have added one more goal to my list of things to accomplish--becoming a Faith in Action volunteer. Thank you, Dr. Jellinek. Well done.

PROMISE TO MARY is a gem. With a narrative style that rings true, the very real characters are as complex and interesting as any in a work of fiction. The author's genuine, but realistic, empathy provides a welcome antidote to the "kumbaya"-tinged works common to the genre. It is enough to provide even the cynic with at least a modest insight into our shared humanity.

I enjoyed reading this book as it gives the reader a great insight into the life and times of Robert Koga (at least up until the time of the book's publication). There is plenty of background on Koga's family roots and how he came to be an LAPD Officer and all the varied assignments that career gave him. It also gives a good, detailed, background on how Koga developed the Martial Arts system that he still teaches to Police Officers throughout the world. The major reason I did not give this book the highest rating is the fact that there are grammatical errors throughout the text (must be the result of computer spell checkers doing the proofreading instead of a competent human). Mr. Koga told me of the book's flaw when I met him a couple of months ago. Otherwise, this book provides all kinds of information not just about Mr. Koga, but the LAPD culture between the early 1950's to the early 1970's and Japanese Martial Arts.

I like this man. He has done a lot for law enforcement training and martial arts.

An amazing book! A Must-read for any law enforcement, martial arts or police enthusiast!
A living legend, Bob Koga spent 35 years in the LAPD, and studied under Aikido's distinguished Koichi Tohei. Koga served as the personal interpreter to Sensei Tohei during the Master's first visits, when Tohei revealed the secrets of Aikido to the United States (Koichi Tohei is the only person formarly awarded the rank of 10th Dan by Morihei Ueshiba, the founder of Aikido).

Co-written by Koga's own students, this inspiring work includes gripping testimonies from law enforcement officers throughout the US, whose lives were saved because of their training under Koga. Bob Koga drew from his experience to develop and teach real-life arrest and control techniques to law enforcement officers for 45 years, so far! He was inducted into the martial arts Masters Hall of Fame in 2000. This book provides a unique insight into Koga's life, from childhood to the development of the philosophy behind Koga's dedication to professionalize law enforcement.

This is the personal story behind the legend that is Robert Koga.

An amazing book! A Must-read for any law enforcement, martial arts or police enthusiast!
A living legend, Bob Koga spent 35 years in the LAPD, and studied under Aikido's distinguished Koichi Tohei. Koga served as the personal interpreter to Sensei Tohei during the Master's first visits, when Tohei revealed the secrets of Aikido to the United States (Koichi Tohei is the only person formarly awarded the rank of 10th Dan by Morihei Ueshiba, the founder of Aikido).

Co-written by Koga's own students, this inspiring work includes gripping testimonies from law enforcement officers throughout the US, whose lives were saved because of their training under Koga. Bob Koga drew from his experience to develop and teach real-life arrest and control techniques to law enforcement officers for 45 years, so far! He was inducted into the martial arts Masters Hall of Fame in 2000. This book provides a unique insight into Koga's life, from childhood to the development of the philosophy behind Koga's dedication to professionalize law enforcement.

This is the personal story behind the legend that is Robert Koga.

An amazing book! A Must-read for any law enforcement, martial arts or police enthusiast!
A living legend, Bob Koga spent 35 years in the LAPD, and studied under Aikido's distinguished Koichi Tohei. Koga served as the personal interpreter to Sensei Tohei during the Master's first visits, when Tohei revealed the secrets of Aikido to the United States (Koichi Tohei is the only person formarly awarded the rank of 10th Dan by Morihei Ueshiba, the founder of Aikido).

Co-written by Koga's own students, this inspiring work includes gripping testimonies from law enforcement officers throughout the US, whose lives were saved because of their training under Koga. Bob Koga drew from his experience to develop and teach real-life arrest and control techniques to law enforcement officers for 45 years, so far! He was inducted into the martial arts Masters Hall of Fame in 2000. This book provides a unique insight into Koga's life, from childhood to the development of the philosophy behind Koga's dedication to professionalize law enforcement.

This is the personal story behind the legend that is Robert Koga.

This dictionary is a great resource for social workers. It is missing a few relavant terms but contains all of the major ones that helps guide practice.

I recieved "The Social Work Dictionary" in great condition. I order it "new" and indead it was.

Thanks,
The book came in great condition, just as it was described. Additionally, this item was delivered very quickly.

At first, I was very skeptical about the purchase. However, once I got the book I took the time to read through it and I was very pleased that I had actually purchased the book. The text provides very thorough and meanful definitions that are very understandable. I also use my text at school while doing some of my course work. This book has eased my life so much and I would recommend that everyone should acquire this book as a reference guide. The book offers so much information to help you through your day and with understanding the terminology which helps you make better accessments on your clients.

I bought this book to look up those terms that, since my formal education, I seem to have forgotten. On more than one occasion, it has allowed me to write more thorough and extensive progress notes. Also, it helped me study for my LICSW exam. I definitely recommend it.