Services Books
Related Subjects: Litigation Medical Law Practice Support Lawyers and Law Firms Intellectual Property Court Reporters Paralegal Services Dispute Resolution Expert Witnesses Practice Management
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Very soothing words of wisdomReview Date: 2008-11-02
My life savior, thanks to author.Review Date: 2008-09-15
Sweet and simple messages of loveReview Date: 2008-07-22
Gottlieb organizes his book around different categories, as he speaks to Sam about himself, his parents, his world, and his future. The letters are relatively short (2-3 pages each) and not necessarily profound; rather, they are simple and touching, with words spoken from the heart of "Pop" to his grandson. This is a book that is both personal and genuine, and I would definitely recommend it.
A Gift To Savour and ShareReview Date: 2008-03-19
Letters to Sam: A Grandfather's Lesson on ...Review Date: 2007-05-13

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very goodReview Date: 2006-05-05
Rich in content and poor in arrangement of the examplesReview Date: 2005-02-24
Lots of tips but not good follow along examplesReview Date: 2005-03-04
Having said that, if you've had some Reporting Services experience and are just looking to brush up on techniques and/or learn additional techniques, then this book will probably save you the tediousness of having to go through a step-by-step example that you have already done in the past.
5 Stars for a reasonReview Date: 2005-03-01
Teo's style is easy to read, and he makes it easy to see how you can apply his examples to your reporting needs.
If you need to get up to speed on Reporting Services in a hurry, and need a book you can refer to in the future, this is the one.
The Book That Saved The ProjectReview Date: 2005-07-14
The Microsoft Reporting Services 1.0 documentation is not very useful to the newcomer, and with 7 months' experience now, I can also say it's not very useful to the rising journeyman. The product is quirky, with surprising gaps and baroque security features. Without expert guidance from someone who has worked with the RS dev team I don't see how anybody would get much done with Reporting Services 1.0.
Teo Lachev worked intensively with the Microsoft dev team and the book shows it. Perhaps one of the reasons other reviews here gripe about the examples is that the most useful examples are the non-trivial ones in the second half of the book. Report authoring is the easy part! Delivering your reports to your users in the ways they demand is the hard part, and in my opinion this is where Teo's book shines.
It is no exaggeration to state that without Teo's book, and in particular his discussion of custom security extensions for Reporting Services, we would have failed to deliver the goods. But we succeeded... thanks Teo.

You only need this one book!Review Date: 2008-11-05
Superb!Review Date: 2008-07-31
Great Text bookReview Date: 2008-06-28
The best-written MRI bookReview Date: 2008-05-02
MRI in PracticeReview Date: 2008-02-09

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Angels are real and living here with us!Review Date: 2008-10-18
A Saint amongst usReview Date: 2007-10-11
Truly living a Christian LifeReview Date: 2007-06-10
Great read!Review Date: 2007-03-20
Inspirational LifeReview Date: 2007-02-24

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FINALLY someone who took it off the RIGHT WAY!Review Date: 2008-06-04
Truly RealReview Date: 2003-06-27
Slow But SureReview Date: 2002-07-11
Slow but Sure: How I lost 170 PoundsReview Date: 2002-03-19
In particular I liked the way she did not hold back her feelings or her problems. She tells it "like it is". I recommend this book even if weight loss is not the goal. She puts a positive spin on other things as well.
5 stars isn't enough!!!Review Date: 2002-01-24
Collectible price: $26.00

OutstandingReview Date: 2008-05-06
Sword at SunsetReview Date: 2008-07-27
Sword at Sunset features an introduction by Canadian author Jack Whyte, writer of the successful Camulod Chronicles, a nine-book series beginning several generations before Arthur was born. Whyte freely admits that when he first discovered Sword at Sunset it changed his life, which becomes all too clear when one has read both authors. The characterization, the tone, and the painstaking attention to historical detail and accuracy are prevalent in both works, to the point where one might think Whyte owes Sutcliff more than an introduction and homage.
In Sword at Sunset, Sutcliff creates a world where the Roman legions have left Britain, yet the sense of Romanitas remains strong, especially in the noble characters of Ambrosius and Artos the Bear. They retain not just the armor, style of combat, and the Roman military organization, but a superior, almost arrogant sense of belonging to something that was once great and could be again. Sutcliff's early medieval world is not as "dark age" as normally depicted in fiction, but thriving with trade and societal infrastructure across Europe still seemingly intact. Artos the Bear spends the beginning of the book traveling to southern France where he looks to purchase strong breeds of horses to bring back to Britain to create a strong cavalry force to fight against the invading Anglo Saxons and maintain the British control and rule.
While it is not completely clear how Artos the Bear has risen to such great prominence, he nevertheless has the backing of the people, which spurs him on to defeat the Saxons in many battles. Sutcliff introduces many familiar characters from the Arthurian world, though there is no Merlin or Lancelot (the latter originally an addition made by Chrétien de Troyes in the twelfth century), but an important appearance is made by Arthur's incestuous sister Medraut (or Morgan). Sword at Sunset reads like a historical military text with its calculated and descriptive battle scenes that make the world come alive, to the point where the reader may indeed believe such events transpired in the fifth century, leaving the common storylines of romance and chivalry out of the story completely, much as they were in the original time of Arthur.
For more reviews, and writings, or to buy yourself a copy, please visit www.alexctelander.com
DisappointingReview Date: 2008-07-24
It seems like Sutcliffe was desperate to avoid the overdone, often covered traditional plot elements of the King Arthur story. She keeps only the doom and very little of the honor or love.
Had Arthur existed, this would have been his biographyReview Date: 2007-03-06
The pinnacle of historical fiction--none better!!Review Date: 2007-08-15

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I am just blown away at the thoroughness, quality of process and thought that has gone into this bookReview Date: 2008-03-16
I am always looking for what I think is the best sales book to recommend. This is the book for B2B sales this year. A very high sales performer, Bill Stinnett has really hit the mark with this book. If you coupled the strategies and methods of Stinnett with the strategies and tactics used by Bill Freese, (Question Based Selling) you could build the ultimate sales machine in your company. I am just blown away at the thoroughness, quality of process and thought that has gone into this book. When I asked Bill for a review copy he arranged to call me to find out where I was coming from and what I did with the reviews. This gentleman dots the i's and crosses the t's.
Buy it, read it, and keep it on your read often, do not lend bookshelf. Of course if you are content with the status quo, this book will only make you realize how much more there is out there. I am really pumped by Stinnett!
An Invaluable ResourceReview Date: 2007-03-11
Stinnett is an apostle of the "diagnostic approach" to selling, in which the seller undertakes a process of discovery to identify what results the customer is trying to achieve. The focus is always on the customer--his motive, the urgency of reaching the objective, the consequences of doing nothing and remaining where he is, the expected payback from attaining the objective, the resources the customer has available to devote to the effort, and the risks he will face in moving in a new direction. These "Action Drivers," Stinnett explains, govern and control just about every buying decision. If a sale falls through, chances are that one of these "Action Drivers" was missing.
In the first half of the "Think Like Your Customer," Stinnett analyzes how buyers evaluate their options and assess risk. Weeks after reading the book, I still open it up and turn to the chart on page 49, where Stinnett lists the eight major types of value your customer may be attempting to derive from a relationship with you and your company. They are:
Economic Value (increasing revenue, reducing costs, better utilization of assets)
Emotional Value (need for recognition and security)
Simplicity Value (making the easy choice and reducing headaches)
Relational Value (repaying loyalty and commitment; avoiding potential conflict)
Political and Image Value (looking good to others)
Guidance or Advice Value (access to expert advice)
Quality Value (reducing product defects; better service)
Time Value (shorten time to market; free up time for other things)
Stinnett points out for each of these denominations of value, there is a corresponding denomination of risk. Since value and risk are two sides of the same coin, a seller can increase the perceived value of his offering--and overcome prospects' perennial objections about price, by focusing carefully on the customer's concerns and reducing risk in the areas of value that are important to that particular customer.
In the second half of the book, Stinnett dissects the anatomy of the customer's buying process. Instead of focusing our attention on how we sell, Stinnett says we should concentrate on how the customer buys and--more importantly--what affirmative steps we can take to help the buyer move through each stage of the buying process that the buyer needs to traverse in order to buy from us.
Nothing in "Think Like Your Customer" is startlingly new; rather, Stinnett teaches how we can turn our thinking inside out and look at a transaction from the perspective of the buyer.
This book is well organized and highly readable; the reasoning is persuasive, and the advice is immensely practical. Immediately after reading "Think Like Your Customer," I began to conduct conversations with my clients using the tools and skills Stinnett provides. The difference in the quality of the communication was nothing short of amazing. Buy this book and profit from its wisdom!
Valuable tools to use right awayReview Date: 2006-04-02
The chapter on what customers really want is worth far more than the price of the book. It identifies the factors that must exist for a customer to buy from us. And it teaches how to weave key questions about these factors into our informal conversation with the customer.
Another example: The book teaches how to learn what specific results a customer really wants and how to tie that to our product or service. The specific "result" a customer wants may differ greatly from the generic benefits we assume our product or service's features provide.
I've found that using Stinnett's tools to focus even more on how the customer thinks increases sales and the number of satisfied customers.
How to understand the high-probability customer's purchase process Review Date: 2007-01-31
Bill Stinnett concludes the Introduction to this book with a remarkable statement: "Now let me be clear: I don't take credit for any of these truths [culled from a variety of other sources]. I didn't make them up. They have been there all along, waiting to be observed. My life's work has been to recognize them and organize them in an effort to advance my own career and yours." Stinnett refers to popular sales methodologies which include Strategic Selling®, Solution Selling®, and SPIN Selling®. Whatever the given methodology, its ultimate outcome is an increase in revenue which, Stinnett duly acknowledges, can be accomplished in three ways: maximizing sales velocity, increasing average "deal size" or the "wallet" share, and increasing customer loyalty and satisfaction.
Throughout Stinnett's narrative, his emphasis is on presenting and then explaining "a winning strategy" (actually an aggregate of several strategies) to increase his reader's understanding of how and why customers buy. The chapter titles for Part 1, "Why Customers Buy," correctly indicate how practical his approach is: What Customers Think About, What Customers Really Want, How Customers Perceive Value and Risk, The Cause and Effect of Business Value, and The Value of Customer Relationships. It should be noted that, along the way, Stinnett also offers excellent advice with regard to all manner of "how not to's" and "why nots" when formulating and then implementing what should be a cohesive, comprehensive, and cost-effective game plan to increase revenue.
To me, some of the most valuable material in the book is presented in Chapter 8 as Stinnett explains how to reverse-engineer the buying process. That is, in Stephen Covey's words, "begin with the end in mind." This is a process by which to identify what must happen before a given customer is ready to buy. Previously in Chapter 2, Stinnett introduced what he calls his "Customer Results Model" which involves a process that begins with fully understanding the prospective buyer's current situation. I agree with Stinnett that there is no inherent value (as perceived by customers) in the solution offered by a given product or service unless it will achieve the prospective buyer's desired outcomes or results. As the former CEO of Home Depot once observed, people don't buy a quarter-inch drill; they buy quarter-inch holes. In this context, the quarter-inch drill fills a gap between a current, often an urgent need and filling it.
One of this book's several reader-friendly devices is the isolation of key points presented in bold face. This facilitates and accelerates frequent review of those points later. For example:
"It's a lot easier to sell somebody something if it's positioned as a way to help them achieve a goal or an objective that they already want to achieve." (Page 15)
" Far more critical than what is valuable and important to your customer is why it is valuable and important to them." (Page 65)
"A deep, meaningful, high-trust relationship with a client who has no business disparity [i.e. compelling need], no motive to take action, or no means to take action even if they did have a motive, equals no sale. It's just a relationship." (Page 105)
"It's not what we do in our sales process, but what the customer does in their buying process, that really matters." (Page 135)
"We should spend 80 percent of our time and effort on the 20 percent of our opportunities that carry a strong urgency, motive, and consequence, because these are the deals that can close." (Page 179)
None of Stinnett's key points is a head-snappy revelation, nor does he make that claim. However, all of them - preferably reviewed in the sequence in which they are presented - offer valuable reminders of where the proper focus and emphasis should be during a high-probability customer's purchase process.
There are dozens of excellent books on the art and science of sales, and this is one of the best.
Well-done!
Pack the sales punchesReview Date: 2005-12-19
If you are a career saleperson then this one is definitely for you.
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Most comprehensiveReview Date: 2007-08-06
A must have for any library on this subject.
THERE'S NO BETTER BOOK THAN THIS ONEReview Date: 1999-11-05
Wonderful pictorial record of the Titanic storyReview Date: 2001-11-21
The ultimate Titanic fact filled book! 1Review Date: 1999-12-08
Comprehensive in the ExtremeReview Date: 2003-11-20
I did think the authors could have done better with their chapter on the sinking itself though. As it is they wrote little text and tell the story through picture captions! It is as if a book on the Kennedy assassination covered details of the flight to Dallas and then said little about the shooting itself. I also feel the authors were a bit too soft on Lord of the Californian.

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More than a story about a man and his dog.Review Date: 2007-02-25
Highly RecommendedReview Date: 2007-01-28
Highly RecommendedReview Date: 2006-11-24
One of the most touching stories of the bond between man and his dog.Review Date: 2006-03-14
Excellent and so touching!Review Date: 2006-12-19
Me cope with my pain, I found this book. I am a very busy person and don't
Have much time to read, but this book took me 2 days. It is full of feelings and even humor. No matter what the situation is, our Golden's will manage to put a smile on our face. When you start reading this book, make sure you have a box of Kleenex
Near by. This book goes into my favorite book list, and I purchased a few more as
Christmas presents.

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Too ShortReview Date: 2008-06-25
A heartfelt book full of laughter and tearsReview Date: 2008-01-18
Inspiring Book!Review Date: 2008-01-15
AUTHOR RETURNABLE GIRL about teen in foster careReview Date: 2006-07-12
If you want to know what it is like to be a foster parent or a foster parent that wants to know your not alone...read this
book.Review Date: 2007-10-05
Augusten Burroughs (author of Running with Scissors) said about this book...."Shocking, brutal, heartbreaking and ultimately redemptive, This is the riveting and profoundly moving story of a hero, disguised as an ordinary woman. And like every hero, it's the children she is out to save."
Unlike Augusten I did not find the book "shocking" but honest and realistic to what every foster mom goes through. I could not believe how close our stories were as I read this book. You could have taken out the names of her children and drop in some of mine, tweak their story a little, and it wouldn't ring any truer then what we have seen and gone through.
I cried as she wrote about letting Lucy go to an adoptive home. She loved Lucy but not in the same way as the children she adopted. She wanted to keep her but also wanted Lucy to have that unconditional, total love she deserved. The pain of letting Lucy go tore open those feelings and what we went through with two little boys I had for three years.
She writes about her desire to reach ever child that walked into her home and the heartbreak when she realized love, food, clothes, a home, and safety wont/cant heal all their wounds.
She talks about the times caseworkers have such caviler attitudes to their lack of action that keeps a child in the system longer then need be, or keeps them off the adoption list longer. It reminded me of the unfelt and off the hand "sorry" and "oh, well" I have heard so often. But like her, I don't know how to change things, nor do I have the time to try because there is "another child coming through my front door that needs me."
I understood as she talked about the times she stood tall and strong when she felt the weakest, because it was best for the children. Telling the emotions every foster parent feels behind closed doors. The love she has for the strength and unbelievable timing her husband had at being there when she needed him. I understood the times she wanted to yell at a parent for smoking around the baby in her care but struggles with what is good for the baby and the need to keep the communication open between them. The honest hate she felt for some of the parents that have abused the children in her care but at the same time struggle as she realizes that most likely the bio-parents were children in the same situation when they were young and haven't learned anything different. The hope that what she was doing would change things in some way screamed what every foster parent prays is true. It made me think she had a hidden camera in my home that could read my thoughts and feelings I never let others see.
The hardest part of the book, for me, was the roller coaster of emotions they went on as they tried to adopt Karen. She is elegant in relating the fear of loosing a child that, in your heart, is already yours. A feeling that can't be explained or even come close to being logical. She maps out the joys of moving forward, the pains of more hold ups, the relief that the children are in your care, but the lingering dread that things could change in an instant. She revels how everything is devastatingly out of our control and we have to stay on till the ride is done.
She is most honest about not being a saint, or perfect, or even close to perfect. I laughed so hard when she wrote about the attachment case workers visit. She says she remembers her weakest moments (when she said something she shouldn't of or didn't handle a situation the right way) when people call her a saint; so do I. It only takes one or two human reactions to realize we are not saints or perfect; but she honors us with "a warrior" doing our best.
However, she also shows why we keep doing what we do for these children. The ability to see more in these children then others do and the wonderful feeling we get when the children reach not their potential (because it is rare we get to see this) but better then when they came to our door and father then others thought they could. This might be a simple smile, or a giggle, a sentence everyone understood, going a week with out an out burst, a day with out harming themselves, or the ability to care about something other then themselves for a second or two.
I could go on and on but if you want to see what it is like to be a foster parent....read this book! If you are a foster parent and want to know you are not alone....read this book!
Related Subjects: Litigation Medical Law Practice Support Lawyers and Law Firms Intellectual Property Court Reporters Paralegal Services Dispute Resolution Expert Witnesses Practice Management
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