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Services Books sorted by Average customer review: high to low .

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Letters to Sam: A Grandfather's Lessons on Love, Loss, and the Gifts of Life
Published in Hardcover by Sterling (2006-04-23)
Author: Daniel Gottlieb
List price: $17.95
New price: $2.80
Used price: $0.51
Collectible price: $17.95

Average review score:

Very soothing words of wisdom
Helpful Votes: 0 out of 0 total.
Review Date: 2008-11-02
This book has many wonderful and comforting life lessons. I looked forward to each letter and they touched my heart. I love Dan Gottleib. He is such a kind, gentle soul. I highly recommend this book to everyone.

My life savior, thanks to author.
Helpful Votes: 0 out of 0 total.
Review Date: 2008-09-15
I haven't finished this book yet, but I got it because it's written by same author of "Learning from the Heart: Lessons on Living, Loving, and Listening". I just got lucky to find "Learning from the Heart" and I would recommend anyone feel hopeless in their life. We all have different way of registering things, but this one won't waist your time or money. I hope you too get lucky and feel rejuvenated.

Sweet and simple messages of love
Helpful Votes: 0 out of 0 total.
Review Date: 2008-07-22
Upon the birth of his first grandson, Sam, Daniel Gottlieb, a psychologist, decides to write Sam letters sharing words of wisdom. Given that Gottlieb has had quadriplegia for many years, he is uncertain as to whether he will live to see Sam grow up, and so his letters are a way of forging a special bond with his grandson. When Sam is less that two years of age, however, Gottlieb's letters take on a new meaning: Sam is diagnosed with Pervasive Developmental Disorder (an Autism spectrum disorder), and suddenly, Gottlieb is left wondering whether Sam will ever be able to read his letters at all. He continues writing the letters, however, as he and Sam now share a unique bond, that of being different.

Gottlieb organizes his book around different categories, as he speaks to Sam about himself, his parents, his world, and his future. The letters are relatively short (2-3 pages each) and not necessarily profound; rather, they are simple and touching, with words spoken from the heart of "Pop" to his grandson. This is a book that is both personal and genuine, and I would definitely recommend it.

A Gift To Savour and Share
Helpful Votes: 1 out of 1 total.
Review Date: 2008-03-19
These inspiring letters about love, loss and the gifts of life are as jewels in the mud. They shine brightly with a humble, honest and profound wisdom that nurtures light within and beyond darkness. A compelling read you will want to share with friends and family.

Letters to Sam: A Grandfather's Lesson on ...
Helpful Votes: 1 out of 1 total.
Review Date: 2007-05-13
The product is what I expected. It arrived on time and in the condition advertised.

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Microsoft Reporting Services in Action (In Action series)
Published in Paperback by Manning Publications (2004-08-01)
Author: Teo Lachev
List price: $49.95
New price: $4.06
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Average review score:

very good
Helpful Votes: 0 out of 4 total.
Review Date: 2006-05-05
Very good book, lots of useful info that goes beyond the normal documentation.

Rich in content and poor in arrangement of the examples
Helpful Votes: 0 out of 6 total.
Review Date: 2005-02-24
The content reveals a lot of details of RS. However, I had a hard time to make the samples running.

Lots of tips but not good follow along examples
Helpful Votes: 11 out of 12 total.
Review Date: 2005-03-04
I found this book to have lots of information, but if you learn best by hands on examples, this is not the book for you. The author shows you a report already done and gives a quick explanation of how he got there. It is not a step-by-step type of book. As a lot of the examples shown do not have a how-to to go with it, I found this book not a good place to start. There are others that are more hands-on and step-by-step which are easier to learn from.

Having said that, if you've had some Reporting Services experience and are just looking to brush up on techniques and/or learn additional techniques, then this book will probably save you the tediousness of having to go through a step-by-step example that you have already done in the past.

5 Stars for a reason
Helpful Votes: 3 out of 4 total.
Review Date: 2005-03-01
Being a Microsoft trainer, and needing to get up to speed in a hurry, I found this book - luckily. This book was able to give me the answers to the "how do I do..." questions I had, and then enabled me to explain these concepts to my students.

Teo's style is easy to read, and he makes it easy to see how you can apply his examples to your reporting needs.

If you need to get up to speed on Reporting Services in a hurry, and need a book you can refer to in the future, this is the one.

The Book That Saved The Project
Helpful Votes: 6 out of 6 total.
Review Date: 2005-07-14
The project: create a secure, distributed, Internet-facing, interactive ASP.Net reporting application for a Very Large Customer. The schedule: short. The budget: low. Amazingly, we got it done, and I credit Teo and this book with helping us meet our requirements.

The Microsoft Reporting Services 1.0 documentation is not very useful to the newcomer, and with 7 months' experience now, I can also say it's not very useful to the rising journeyman. The product is quirky, with surprising gaps and baroque security features. Without expert guidance from someone who has worked with the RS dev team I don't see how anybody would get much done with Reporting Services 1.0.

Teo Lachev worked intensively with the Microsoft dev team and the book shows it. Perhaps one of the reasons other reviews here gripe about the examples is that the most useful examples are the non-trivial ones in the second half of the book. Report authoring is the easy part! Delivering your reports to your users in the ways they demand is the hard part, and in my opinion this is where Teo's book shines.

It is no exaggeration to state that without Teo's book, and in particular his discussion of custom security extensions for Reporting Services, we would have failed to deliver the goods. But we succeeded... thanks Teo.

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Mri in Practice
Published in Paperback by Blackwell Science Inc (1993-06)
Authors: Catherine Westbrook and Carolyn Kaut
List price: $39.95
Used price: $4.96

Average review score:

You only need this one book!
Helpful Votes: 0 out of 0 total.
Review Date: 2008-11-05
I just recently passed the MRI registry thanks to this one book. I've been an MRI Tech for over 22 years and this book was very good in breaking down the Physics associated with MRI. The authors prove to the world that being a MRI Tech is definitely more than just "pushing buttons"!

Superb!
Helpful Votes: 0 out of 0 total.
Review Date: 2008-07-31
I have an engineering background and needed to learn MRI for my job. I knew nothing about MRI and this gave an excellent overview. It talks about things at the proton level, data collection in k-space with frequncy/phase RF signals, to images with FFTs. It also talks about the electronics of the system and commonly used sequences. The colored tables and highlighted text makes things exteremly easy to follow.

Great Text book
Helpful Votes: 0 out of 0 total.
Review Date: 2008-06-28
Although this was a school requirement, I find it to be extremely useful and detailed.

The best-written MRI book
Helpful Votes: 0 out of 0 total.
Review Date: 2008-05-02
I own many, many books on medical imaging, specifically MRI. This book encompassess the physics, sequences, imaging parameters, artifacts, contrast, and clinical application of these in very simple language with great illustrations. The authors have succeeded in publishing the best-written and most thorough of study/review books out there today.

MRI in Practice
Helpful Votes: 0 out of 0 total.
Review Date: 2008-02-09
This book helped me alot. I used it to pass my MRI registry and thought it was a hugh help.

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The Prison Angel : Mother Antonia's Journey from Beverly Hills to a Life of Service in a Mexican Jail
Published in Hardcover by (2005-05-05)
Authors: Mary Jordan and Kevin Sullivan
List price: $24.95
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Average review score:

Angels are real and living here with us!
Helpful Votes: 0 out of 0 total.
Review Date: 2008-10-18
While the authors are amazing, I'm sure they would agree that is Mother Antonia who makes the book a blessing. Just as in her life, this book will teach you that Christ is alive and each of us must only "follow" and He will be revealed. Read this book. Support her mission if you can. She's just a real person, like the rest of us - but her walk is that of a saint. I just wanted to hug her after reading this book. I'm sorry I missed the opportunity to meet her when she visited a large town nearby.

A Saint amongst us
Helpful Votes: 0 out of 0 total.
Review Date: 2007-10-11
I read this book in several sittings which is unusual for me. I just couldn't stop and wanted to read some more of this fascinating story. It is a feel good story for the modern ages. If you are reading this you probably know about the former Beverly Hillls mom , twice divorced who was unable to receive Holy Communion from the Catholic Church, circumvented any road blocks and began her service for mankind(the most down and out of low people in La Mesa prison near Tijuana)and our Lord at age fifty. She produced her own habit and eventually was recognized by an official order. She has worked amongst the biggest drug dealers of Mexico, the murderer of Presidential candidate Colosio, the bloodiest of assasins and the peons who are just to poor to live in society and seek refuge in jail(now that is desperate)and the mentally ill. A prison in Mexico is unlike an American prison. Torture is common. She got involded in prison reform as well as changing men. Mother Antonia is unafraid of the toughest and meanest because she is a righteous woman and all who encounter her love and admire her. She lives in prison. She lives the same way the prisoners do. She walks and talks to the hardest of hard core. She gives them hope and transforrms many of their lives through the miracle of faith. This is an inspirational story that will leave you pondering your own existence; it is truly an amazing story that all should read as it will make you feel better about mankind. She is truly a living saint. Oh yes, there is a large print edition of this book available for the visually handicapped. God bless Sister Antonio and all who she touches.

Truly living a Christian Life
Helpful Votes: 0 out of 1 total.
Review Date: 2007-06-10
This is a very inspirational book and helps people see how they can still be useful as they get older.

Great read!
Helpful Votes: 1 out of 1 total.
Review Date: 2007-03-20
The Prison Angel is one of the most inspiring books I've ever read. Mother Antonia is so amazing that one would question the truth of her story if it weren't for the consistent witness and corroboration provided by all those who come into contact with her. She loves and ministers to everyone without distinction. This is a great book for teaching the golden rule.

Inspirational Life
Helpful Votes: 2 out of 2 total.
Review Date: 2007-02-24
Mother Antonia is an inspiration for us to see all people as fellow humans with similar needs - to be cared for, loved, and accepted. I appreciate that she paved the way to be valuable at an "older" age, and she welcomes women in their later years as valuable and able to serve others. I thoroughly enjoyed this book and passed it around among many friends.

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Slow but Sure: How I lost 170 pounds with the help of God, Family Circle, and Richard Simmons
Published in Hardcover by Doubleday (1999-02-02)
Author: Sandra Dalka-Prysby
List price: $22.95
New price: $3.90
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Average review score:

FINALLY someone who took it off the RIGHT WAY!
Helpful Votes: 0 out of 0 total.
Review Date: 2008-06-04
I loved loved this book....I checked it out at our local library and read it cover to cover in two days...Thats a record for me...I love that this woman took a sensible approach to her weight loss and over a course of 4 years, took the weight off. I find it frustrating when all the books tell of 100+ weight loss in a matter of 10-12 months...It made me feel lazy and inadequate to have lost 60 in a year...but not anymore having read this book. So many of the things she went thru I can relate to and know that there is light at the end of the tunnel gives me so much added motivation to keep doing what I am doing and it will pay off...It has already...Definately a book to read over and over again:)

Truly Real
Helpful Votes: 0 out of 0 total.
Review Date: 2003-06-27
This is a wonderful book showing some ups and more downs of the scale. This woman shows by example in her experience that if we don't follow a food regiment 100% you can still attain your goal of loosing weight. It is really refreshing to read that you can make a goal even when you slip away from it now and then, but you have to not give up. A good read hard to put down.

Slow But Sure
Helpful Votes: 0 out of 0 total.
Review Date: 2002-07-11
I bought this book on Saturday and finished it on Tuesday. I could hardly put it down. I also weigh what Sandra did and then some. This book was really motivating and I saw so much of myself in it so I could relate to it. It really gives me hope and shows me I am normal. I have been going to T.O.P.S. since April 2001 and have lost over 30 pounds and began backsliding. Now I see that may happen from time to time and I just need to stay motivated. Thank you for this book.I am a 37 yr. old widow with 2 children and really need to stay on track to be here for them and I think this book will help me.

Slow but Sure: How I lost 170 Pounds
Helpful Votes: 0 out of 0 total.
Review Date: 2002-03-19
I enjoyed the spirit with which this book was written. By the time I finished I felt as though I knew Sandra and her wonderful supportive family. I was cheering her on throughout the book. Not only did she lose weight for herself but she chose this time to help others and start up aerobic classes for women who feel left out at most health clubs. Her relationship with Richard Simmons made me smile. They had such mutual respect. It is wonderful that she accomplished what she did, helped others and at the same time wrote an enjoyable uplifting book.

In particular I liked the way she did not hold back her feelings or her problems. She tells it "like it is". I recommend this book even if weight loss is not the goal. She puts a positive spin on other things as well.

5 stars isn't enough!!!
Helpful Votes: 4 out of 4 total.
Review Date: 2002-01-24
Not only is this book the bargain of the year, but it is literally the best diet book ever written. This lady tells her story from the beginning to what is going on today. It is like reading her diary. There are no gaps to the story-which I really appreciated. She tells you every step she took to lose the weight including what exercise she did along the way. She also tells you how your family and friends will react to your weight loss. For anyone who wants a "Step by Step" account of how a friend lost her weight, this is a "must" read. After reading Sandra's book, you feel like you are her friend. Very inspiring with an honest approach to weight loss. I can't say enough about this book!!

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Sword at sunset
Published in Unknown Binding by Edito-Service] (1974)
Author: Rosemary Sutcliff
List price:
Used price: $25.50
Collectible price: $26.00

Average review score:

Outstanding
Helpful Votes: 0 out of 0 total.
Review Date: 2008-05-06
I have read most of the variations and book series on the King Arthur legend (Jack Whyte, Bernard Cornwell, Mary Stewart, Stephen Lawhead, etc) as well as a good deal of background information and theories. This edition intrigued me because Jack Whyte has written the forward and he has been my favorite writer on the subject ... to a point (up to the end of "Uther"). But Rosemary Sutcliff, by far, has set the standard for the conclusion of this legend. It is realistic, and most importantly, believable. You want to know the people in this book. You can see, feel and hear what they are experiencing. Her style is intelligent, interesting and true to history. And curiously, she wrote this before any one else did. THIS is how this story should end.

Sword at Sunset
Helpful Votes: 1 out of 1 total.
Review Date: 2008-07-27
SWORD AT SUNSET BY ROSEMARY SUTCLIFF: The late Rosemary Sutcliff was a prolific writer from the 1950s through the 1970s, publishing a number of children's books, including the Eagle of the Ninth series and a series of Arthurian novels, as well as over twenty other children's books on historical subjects. She also penned nonfiction works and adult fiction, including Sword at Sunset, originally published in 1963 and re-released on May 1st of this year.

Sword at Sunset features an introduction by Canadian author Jack Whyte, writer of the successful Camulod Chronicles, a nine-book series beginning several generations before Arthur was born. Whyte freely admits that when he first discovered Sword at Sunset it changed his life, which becomes all too clear when one has read both authors. The characterization, the tone, and the painstaking attention to historical detail and accuracy are prevalent in both works, to the point where one might think Whyte owes Sutcliff more than an introduction and homage.

In Sword at Sunset, Sutcliff creates a world where the Roman legions have left Britain, yet the sense of Romanitas remains strong, especially in the noble characters of Ambrosius and Artos the Bear. They retain not just the armor, style of combat, and the Roman military organization, but a superior, almost arrogant sense of belonging to something that was once great and could be again. Sutcliff's early medieval world is not as "dark age" as normally depicted in fiction, but thriving with trade and societal infrastructure across Europe still seemingly intact. Artos the Bear spends the beginning of the book traveling to southern France where he looks to purchase strong breeds of horses to bring back to Britain to create a strong cavalry force to fight against the invading Anglo Saxons and maintain the British control and rule.

While it is not completely clear how Artos the Bear has risen to such great prominence, he nevertheless has the backing of the people, which spurs him on to defeat the Saxons in many battles. Sutcliff introduces many familiar characters from the Arthurian world, though there is no Merlin or Lancelot (the latter originally an addition made by Chrétien de Troyes in the twelfth century), but an important appearance is made by Arthur's incestuous sister Medraut (or Morgan). Sword at Sunset reads like a historical military text with its calculated and descriptive battle scenes that make the world come alive, to the point where the reader may indeed believe such events transpired in the fifth century, leaving the common storylines of romance and chivalry out of the story completely, much as they were in the original time of Arthur.

For more reviews, and writings, or to buy yourself a copy, please visit www.alexctelander.com

Disappointing
Helpful Votes: 1 out of 2 total.
Review Date: 2008-07-24
I loved another book by Sutcliffe but this one disappoints. The doom and foreshadowing is so relentlessly drummed in that I could never begin to care about the characters. The subtlety that she is skilled at is overdone here, and the heart of it seems hollow. Battle scenes roll by, in extravagant detail; crucial personal scenes flit past in a couple of sentences. Artos' wife is hard to love and rarely seen.

It seems like Sutcliffe was desperate to avoid the overdone, often covered traditional plot elements of the King Arthur story. She keeps only the doom and very little of the honor or love.

Had Arthur existed, this would have been his biography
Helpful Votes: 1 out of 1 total.
Review Date: 2007-03-06
As close as possible to depicting the real King Arthur. Beautiful, gritty, based on history and archeology. No silly fantasy here -- no Merlin, no magic, no Camelot, no Round Tables, and no damn Wiccans dancing in the moonlight.

The pinnacle of historical fiction--none better!!
Helpful Votes: 3 out of 3 total.
Review Date: 2007-08-15
This is quite simply the best dark ages historical fiction novel ever written. "Sword At Sunset" tells the story of Artos the Bear, the war leader who will one day be known in legends as King Arthur, and his valiant struggle to fend off the invading Saxons, Angles and Jutes who are descending on Britain in the wake of the Roman evacuation in ever-increasing numbers. Sutcliff avoids the swords-and-sorcery of the Arthur legends and focuses on relating an amazingly accurate and realistic-seeming tale of what the TRUE Arthur must have been like. This book is in some ways a sequel to "The Lantern Bearers", which tells the story of a Roman soldier who chooses to stay behind after the legions depart Britain in the early 5th century. Here Sutcliff's magnificent prose reaches its zenith as she describes the struggles of Artos and his "Companions" to rally the populace and raise, train, and feed their army. The language crackles with authenticity, the battles are gripping, the historical detail is uncanny, the characters are all complex and multi-dimensional. Arthur in particular is portrayed as a admirable but flawed man whose failings as a husband and father are as much a driving force of his persona as his ability to attract and lead men into war. The book also touches on Arthur's negative light in many of the saint's lives, by describing his conflicts with the church over provisioning his war band. You will not find a more believable or poetically written tale of the dark ages, though Wallace Breem's "Eagle in the Snow" comes somewhat close. This one has it all and will not disappoint true fans of historical fiction looking for a realistic, well-written novel of this fascinating time.

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Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy
Published in Paperback by McGraw-Hill (2004-10-25)
Author: Bill Stinnett
List price: $16.95
New price: $12.31
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Average review score:

I am just blown away at the thoroughness, quality of process and thought that has gone into this book
Helpful Votes: 0 out of 0 total.
Review Date: 2008-03-16

I am always looking for what I think is the best sales book to recommend. This is the book for B2B sales this year. A very high sales performer, Bill Stinnett has really hit the mark with this book. If you coupled the strategies and methods of Stinnett with the strategies and tactics used by Bill Freese, (Question Based Selling) you could build the ultimate sales machine in your company. I am just blown away at the thoroughness, quality of process and thought that has gone into this book. When I asked Bill for a review copy he arranged to call me to find out where I was coming from and what I did with the reviews. This gentleman dots the i's and crosses the t's.

Buy it, read it, and keep it on your read often, do not lend bookshelf. Of course if you are content with the status quo, this book will only make you realize how much more there is out there. I am really pumped by Stinnett!

An Invaluable Resource
Helpful Votes: 0 out of 0 total.
Review Date: 2007-03-11
If you want to improve your sales and connect better with your customers, buy this book! Each chapter is full of "aha!" insights that will enhance your understanding of your customer's needs.

Stinnett is an apostle of the "diagnostic approach" to selling, in which the seller undertakes a process of discovery to identify what results the customer is trying to achieve. The focus is always on the customer--his motive, the urgency of reaching the objective, the consequences of doing nothing and remaining where he is, the expected payback from attaining the objective, the resources the customer has available to devote to the effort, and the risks he will face in moving in a new direction. These "Action Drivers," Stinnett explains, govern and control just about every buying decision. If a sale falls through, chances are that one of these "Action Drivers" was missing.

In the first half of the "Think Like Your Customer," Stinnett analyzes how buyers evaluate their options and assess risk. Weeks after reading the book, I still open it up and turn to the chart on page 49, where Stinnett lists the eight major types of value your customer may be attempting to derive from a relationship with you and your company. They are:

Economic Value (increasing revenue, reducing costs, better utilization of assets)
Emotional Value (need for recognition and security)
Simplicity Value (making the easy choice and reducing headaches)
Relational Value (repaying loyalty and commitment; avoiding potential conflict)
Political and Image Value (looking good to others)
Guidance or Advice Value (access to expert advice)
Quality Value (reducing product defects; better service)
Time Value (shorten time to market; free up time for other things)

Stinnett points out for each of these denominations of value, there is a corresponding denomination of risk. Since value and risk are two sides of the same coin, a seller can increase the perceived value of his offering--and overcome prospects' perennial objections about price, by focusing carefully on the customer's concerns and reducing risk in the areas of value that are important to that particular customer.

In the second half of the book, Stinnett dissects the anatomy of the customer's buying process. Instead of focusing our attention on how we sell, Stinnett says we should concentrate on how the customer buys and--more importantly--what affirmative steps we can take to help the buyer move through each stage of the buying process that the buyer needs to traverse in order to buy from us.

Nothing in "Think Like Your Customer" is startlingly new; rather, Stinnett teaches how we can turn our thinking inside out and look at a transaction from the perspective of the buyer.

This book is well organized and highly readable; the reasoning is persuasive, and the advice is immensely practical. Immediately after reading "Think Like Your Customer," I began to conduct conversations with my clients using the tools and skills Stinnett provides. The difference in the quality of the communication was nothing short of amazing. Buy this book and profit from its wisdom!

Valuable tools to use right away
Helpful Votes: 1 out of 1 total.
Review Date: 2006-04-02
When I read books on persuasion, I'm looking for effective tools. One of the reasons I like this book is that it has valuable information I don't remember seeing elsewhere.

The chapter on what customers really want is worth far more than the price of the book. It identifies the factors that must exist for a customer to buy from us. And it teaches how to weave key questions about these factors into our informal conversation with the customer.

Another example: The book teaches how to learn what specific results a customer really wants and how to tie that to our product or service. The specific "result" a customer wants may differ greatly from the generic benefits we assume our product or service's features provide.

I've found that using Stinnett's tools to focus even more on how the customer thinks increases sales and the number of satisfied customers.

How to understand the high-probability customer's purchase process
Helpful Votes: 2 out of 2 total.
Review Date: 2007-01-31

Bill Stinnett concludes the Introduction to this book with a remarkable statement: "Now let me be clear: I don't take credit for any of these truths [culled from a variety of other sources]. I didn't make them up. They have been there all along, waiting to be observed. My life's work has been to recognize them and organize them in an effort to advance my own career and yours." Stinnett refers to popular sales methodologies which include Strategic Selling®, Solution Selling®, and SPIN Selling®. Whatever the given methodology, its ultimate outcome is an increase in revenue which, Stinnett duly acknowledges, can be accomplished in three ways: maximizing sales velocity, increasing average "deal size" or the "wallet" share, and increasing customer loyalty and satisfaction.

Throughout Stinnett's narrative, his emphasis is on presenting and then explaining "a winning strategy" (actually an aggregate of several strategies) to increase his reader's understanding of how and why customers buy. The chapter titles for Part 1, "Why Customers Buy," correctly indicate how practical his approach is: What Customers Think About, What Customers Really Want, How Customers Perceive Value and Risk, The Cause and Effect of Business Value, and The Value of Customer Relationships. It should be noted that, along the way, Stinnett also offers excellent advice with regard to all manner of "how not to's" and "why nots" when formulating and then implementing what should be a cohesive, comprehensive, and cost-effective game plan to increase revenue.

To me, some of the most valuable material in the book is presented in Chapter 8 as Stinnett explains how to reverse-engineer the buying process. That is, in Stephen Covey's words, "begin with the end in mind." This is a process by which to identify what must happen before a given customer is ready to buy. Previously in Chapter 2, Stinnett introduced what he calls his "Customer Results Model" which involves a process that begins with fully understanding the prospective buyer's current situation. I agree with Stinnett that there is no inherent value (as perceived by customers) in the solution offered by a given product or service unless it will achieve the prospective buyer's desired outcomes or results. As the former CEO of Home Depot once observed, people don't buy a quarter-inch drill; they buy quarter-inch holes. In this context, the quarter-inch drill fills a gap between a current, often an urgent need and filling it.

One of this book's several reader-friendly devices is the isolation of key points presented in bold face. This facilitates and accelerates frequent review of those points later. For example:

"It's a lot easier to sell somebody something if it's positioned as a way to help them achieve a goal or an objective that they already want to achieve." (Page 15)

" Far more critical than what is valuable and important to your customer is why it is valuable and important to them." (Page 65)

"A deep, meaningful, high-trust relationship with a client who has no business disparity [i.e. compelling need], no motive to take action, or no means to take action even if they did have a motive, equals no sale. It's just a relationship." (Page 105)

"It's not what we do in our sales process, but what the customer does in their buying process, that really matters." (Page 135)

"We should spend 80 percent of our time and effort on the 20 percent of our opportunities that carry a strong urgency, motive, and consequence, because these are the deals that can close." (Page 179)

None of Stinnett's key points is a head-snappy revelation, nor does he make that claim. However, all of them - preferably reviewed in the sequence in which they are presented - offer valuable reminders of where the proper focus and emphasis should be during a high-probability customer's purchase process.

There are dozens of excellent books on the art and science of sales, and this is one of the best.

Well-done!

Pack the sales punches
Helpful Votes: 4 out of 4 total.
Review Date: 2005-12-19
This is one of the best books on selling I'd read in years. In the software world, hard-sell is dead. Try consultative selling the Bill Stinnet way. I used some of the ideas in the book eg., mapping out the buying process and offering it as as part of an important visual information to the gatekeeper to reach the decision maker - and it works! I have used the concept of getting the buyer to think about destination "C" with us rather than trying to be too focused on the offer in "B". There is also a section on how to qualify a prospect with ideas that are worth committing to memory. A combination of Bill's ideas and my experience has turned many of my well qualified prospects into paying customers today.

If you are a career saleperson then this one is definitely for you.

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TITANIC, TRIUMPH AND TRAGEDY
Published in Hardcover by W.W.Norton & Company (1986)
Author: John P. and Charles A. Haas Eaton
List price:
Used price: $17.50
Collectible price: $42.49

Average review score:

Most comprehensive
Helpful Votes: 1 out of 1 total.
Review Date: 2007-08-06
A most comprehensive source of information on this tragedy. Well written and well organized. Nicely stocked with period photographs.

A must have for any library on this subject.

THERE'S NO BETTER BOOK THAN THIS ONE
Helpful Votes: 3 out of 3 total.
Review Date: 1999-11-05
This is the most outstanding book I have ever read. The pictures, the information, it could not have been written better. Anyone would love this book. Those who are in search of unique pictures would find this book invaluable, likewise those who are in search of information, facts, nowhere else seen loss of property claims would too find this book invaluable. Upon seeing this book in the book shop (I did not buy it here) I gave it absolutely no second thought and regardless of price bought it. I am a Titanic historian and I'm picky about the books I buy, and this book is just about the best book in my collection. Don't hesitate, buy it, you will not regret it.

Wonderful pictorial record of the Titanic story
Helpful Votes: 4 out of 4 total.
Review Date: 2001-11-21
I found this book in my local library and took it out to read. However as soon as I got it home and looked through it I was enthralled by the pictures. The text was fairly standard fare although some of the earlier chapters had interesting info concerning the planning and construction of Titanic. The pictures steal the show and they made up my mind to buy this book for myself as such pictures need to be looked at and digested over months and years rather than the few weeks one has with a library book. If you have any interest in Titanic - BUY IT.

The ultimate Titanic fact filled book! 1
Helpful Votes: 4 out of 5 total.
Review Date: 1999-12-08
John P. Eaton and Charles A. Haas already known for their very involved Titanic research and dives in Nautile (IFREMER's Titanic submersible} have done a beautiful Titanic book describing stateroom's the voyage building and sinking in a beautiful 352 pages have put together a book which in itself is as good as Titanic: An Illustrated History. Gives insurance claims Philadelphia first class passenger mrs. Cardeza filed for 18 suitcaces , 3 trunks and a medicine kit . A book which many experts (Myself included ) Love . Excellent for any Titanic Buff!

Comprehensive in the Extreme
Helpful Votes: 6 out of 6 total.
Review Date: 2003-11-20
I must say this is the most comprehensive book on the Titanic I have yet seen. Every facet of the liner's history from its origins to the wreck exploration is covered. Each chapter includes pictures of everything connected to the ship. Anyone with any interest in Titanic at all should have a copy.

I did think the authors could have done better with their chapter on the sinking itself though. As it is they wrote little text and tell the story through picture captions! It is as if a book on the Kennedy assassination covered details of the flight to Dallas and then said little about the shooting itself. I also feel the authors were a bit too soft on Lord of the Californian.

Services
The Angel by My Side: The True Story of a Dog Who Saved a Man...and a Man Who Saved a Dog
Published in Hardcover by Hay House (2002-09)
Authors: Mike Lingenfelter and David Frei
List price: $23.95
New price: $6.00
Used price: $0.99

Average review score:

More than a story about a man and his dog.
Helpful Votes: 2 out of 2 total.
Review Date: 2007-02-25
The author rescues a beautiful golden retriever on advice from his doctor to get a dog. The dog however has the ability to alert the author to impending cardiac episodes and in doing so, gives the author the freedom to work and go about his daily life. This book touches the readers soul and lets us know that maybe there is more to the human-animal bond than we know. The book also dicusses the "Americans with Disabilities Act" as it relates to service dogs. Anybody who has loved a dog will love this book.

Highly Recommended
Helpful Votes: 2 out of 2 total.
Review Date: 2007-01-28
I could not put this book down. Mike and Dakota's story as a team was inspiring and transcended this world. Their devotion to each other was amazing. You do not have to be an animal lover to learn from this book. My hope would be that after you read this book you will see how special animals are in our lives.

Highly Recommended
Helpful Votes: 3 out of 3 total.
Review Date: 2006-11-24
I Absolutely LOVED this book! MY sister in law bought for my husband --animal lover...Anyway she bought it for him but I read it first because the cover called my attention. I like dogs but was reluctant to get one because I though of all the work there is involved with taking care of animals..besides with a little one, school, and work a dog would be more work for me....But after reading this book, I know I want a dog..The magic between Mike and Dakota is so overwhelming --that it made me think that that is what we need in our lives..Yea it will be work to potty train and take care of ..but then again things in life that are worth anything sometimes require alot of work--..God Bless you Mike and Dakota and thanks!!!!

One of the most touching stories of the bond between man and his dog.
Helpful Votes: 4 out of 4 total.
Review Date: 2006-03-14
I enjoyed the book so much. Felt like I was right there with them and every time the author had an attack could visualize how much his Angel/dog helped him through it. They had a bond that is so hard to explain unless you have had an animal and then know what it means, they are not dogs, they are your family and in this case especially he was not only family but his life support and friend. I definitely would recommend this book to anyone, have since bought additional copies to give to my animal lover friends for gifts.

Excellent and so touching!
Helpful Votes: 8 out of 8 total.
Review Date: 2006-12-19
I recently lost my Golden Angel too, and while I was looking for a book to help
Me cope with my pain, I found this book. I am a very busy person and don't
Have much time to read, but this book took me 2 days. It is full of feelings and even humor. No matter what the situation is, our Golden's will manage to put a smile on our face. When you start reading this book, make sure you have a box of Kleenex
Near by. This book goes into my favorite book list, and I purchased a few more as
Christmas presents.

Services
Another Place at the Table
Published in Paperback by Tarcher (2004-05-24)
Author: Kathy Harrison
List price: $12.95
New price: $5.10
Used price: $5.05

Average review score:

Too Short
Helpful Votes: 0 out of 0 total.
Review Date: 2008-06-25
I wish this book was much longer--I wanted to know more. The story of a family with the resources to have a luxurious easy life, but chose to open their home and hearts to children who had less than nothing. The selflessness of this family is amazing. I just couldn't have done it. I couldn't have divided myself into so many pieces and have coped with the disorganization. But, I wholeheartedly admire the people who can. Such an inspiring story. Don't miss it!

A heartfelt book full of laughter and tears
Helpful Votes: 0 out of 0 total.
Review Date: 2008-01-18
What an amazing book this is. I was thinking about fostering children and this book was so helpful in my decision. Kathy writes with honesty and although I'm usually not one to cry, through the joy and pain in this book I cried three different times. I couldn't put it down.

Inspiring Book!
Helpful Votes: 0 out of 0 total.
Review Date: 2008-01-15
This book is fantastic! It offers a realistic view of what raising fostor children is like. It shows the good and the bad, yet I have never wanted to be a fostor parent more!

AUTHOR RETURNABLE GIRL about teen in foster care
Helpful Votes: 1 out of 4 total.
Review Date: 2006-07-12
I loved this book. As a therapist who has just written a book about a teen girl in foster care I think it's important to focus on the incredible work that foster parents do. They are our unsung heroes! Thank you Kathy!!!!! For a fictional, uplifting account of the journey of a teen in foster care (inspired by the foster children I've worked with in the past) check out my soon-to-be released young adult novel, RETURNABLE GIRL. Maybe it will inspire you to bring a child home.

If you want to know what it is like to be a foster parent or a foster parent that wants to know your not alone...read this book.
Helpful Votes: 4 out of 4 total.
Review Date: 2007-10-05
This book is about Kathy Harrison's real life as a foster mother and the story about a couple of the children that came into her home. She talks about her true emotions and feelings as she tries to hold these "shattered" children together with, as she puts it, just love and "band aids."

Augusten Burroughs (author of Running with Scissors) said about this book...."Shocking, brutal, heartbreaking and ultimately redemptive, This is the riveting and profoundly moving story of a hero, disguised as an ordinary woman. And like every hero, it's the children she is out to save."

Unlike Augusten I did not find the book "shocking" but honest and realistic to what every foster mom goes through. I could not believe how close our stories were as I read this book. You could have taken out the names of her children and drop in some of mine, tweak their story a little, and it wouldn't ring any truer then what we have seen and gone through.

I cried as she wrote about letting Lucy go to an adoptive home. She loved Lucy but not in the same way as the children she adopted. She wanted to keep her but also wanted Lucy to have that unconditional, total love she deserved. The pain of letting Lucy go tore open those feelings and what we went through with two little boys I had for three years.

She writes about her desire to reach ever child that walked into her home and the heartbreak when she realized love, food, clothes, a home, and safety wont/cant heal all their wounds.

She talks about the times caseworkers have such caviler attitudes to their lack of action that keeps a child in the system longer then need be, or keeps them off the adoption list longer. It reminded me of the unfelt and off the hand "sorry" and "oh, well" I have heard so often. But like her, I don't know how to change things, nor do I have the time to try because there is "another child coming through my front door that needs me."

I understood as she talked about the times she stood tall and strong when she felt the weakest, because it was best for the children. Telling the emotions every foster parent feels behind closed doors. The love she has for the strength and unbelievable timing her husband had at being there when she needed him. I understood the times she wanted to yell at a parent for smoking around the baby in her care but struggles with what is good for the baby and the need to keep the communication open between them. The honest hate she felt for some of the parents that have abused the children in her care but at the same time struggle as she realizes that most likely the bio-parents were children in the same situation when they were young and haven't learned anything different. The hope that what she was doing would change things in some way screamed what every foster parent prays is true. It made me think she had a hidden camera in my home that could read my thoughts and feelings I never let others see.

The hardest part of the book, for me, was the roller coaster of emotions they went on as they tried to adopt Karen. She is elegant in relating the fear of loosing a child that, in your heart, is already yours. A feeling that can't be explained or even come close to being logical. She maps out the joys of moving forward, the pains of more hold ups, the relief that the children are in your care, but the lingering dread that things could change in an instant. She revels how everything is devastatingly out of our control and we have to stay on till the ride is done.

She is most honest about not being a saint, or perfect, or even close to perfect. I laughed so hard when she wrote about the attachment case workers visit. She says she remembers her weakest moments (when she said something she shouldn't of or didn't handle a situation the right way) when people call her a saint; so do I. It only takes one or two human reactions to realize we are not saints or perfect; but she honors us with "a warrior" doing our best.

However, she also shows why we keep doing what we do for these children. The ability to see more in these children then others do and the wonderful feeling we get when the children reach not their potential (because it is rare we get to see this) but better then when they came to our door and father then others thought they could. This might be a simple smile, or a giggle, a sentence everyone understood, going a week with out an out burst, a day with out harming themselves, or the ability to care about something other then themselves for a second or two.

I could go on and on but if you want to see what it is like to be a foster parent....read this book! If you are a foster parent and want to know you are not alone....read this book!


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