Services Books

This is a very interesting book, written by an LAPD officer, looking back on his first year on the force, as a 'Boot,' which is what they call their rookies.

Dunn's book is by far the most interesting LAPD autobiography that I've read so far. He takes the reader straight inside some of the most dangerous and fascinating streets of Los Angeles.

I read this book years ago when it came out in hard back. It really helped me understand what my son was going through as a police officer. I just bought it again to give to a friend who's son is coming back from Afghanistan and wants to join LAPD, and I read it before passing it along because he says he added a few new tales. It is a fun, and fascinating book to read, and i recommend it for every young person who wants to be a police officer, or any mom who wants to know what their kids are going through thier first year out.

I believe this is a fantastic book for anyone thinking of joining law enforcement - or just trying to get a feel for what its like to become a cop.
I've also just completed the book "Gangs of Los Angeles", a candid look into the world of LA street gangs. I've done my best to retell their history and explain their culture in a way only an LA street cop with gang expertise could.

I first read this book when I was in High School I thought it was great, few weeks later I joined the LAPD Harbor's Division Explorer Scouts. One day while working at the station I met Sgt. Feula (a character mentioned on the book) I was very surprised, he did not know his name was mentioned on the book. He took me on several ride-alongs and I learned alot from him few months later I shipped out for the Military, he retired and I never heard of him:.... ///Sergeant Feula if you ever see this messege; thank you for everything, day by day I get closer and closer to become an LAPD officer, I will take what I learned from you and put it to use... Martinez///

This book is hands down the best book relating to firsthand police work I've read. Truly does give you a good sense of what it might be like to work in L.A. as a cop.

This book has helped me in my treatment choices. I love the lay out and the real world information. Not scary just the facts no hearts and flowers. I have only just begun my battle with breast cancer. But this book lives in my bag that goes with me every where, doctor visits and just out to lunch. I find myself reaching for it to clarify info from doctors and to help friend and family to understand my treatment and options.
This is a must read for breast cancer families.

When I was diagnosed in 2005, I was absolutely overwhelmed with fear, information, and decisions. This book is the only one I found that made sense to me. It is clear, concise, and very encouraging. Dr. Link's approach is from a place of genuine respect and regard, and he knows exactly what survivors need to know right away. Reading this book really helped me make the best treatment decisions for myself, with the best information available. The book teaches survivors (who for the most part are not medical professionals, but will unfortunately have to get to that level pretty quickly) how to read pathology reports, and helps you formulate the questions you need to have answered to make your choices. I recommend it to everyone I know who is newly diagnosed.

Very good basic guide for one suffering from breast cancer, one problem was that it was 8 years outdated. Would have been better had it been updated, new treatments are always being discovered. It was a good overview, though.

A book for those who are newly diagnosed with cancer. The book describes in detail the different stages of breast cancer. It also discusses how individuals should see doctors for a second opinion. Another great part about the book is the differences in opinion about how to manage breast cancer, and the different paths to take.

I bought this book when my mother was diagnosed with breast cancer. The first advice it gives was a breath of fresh air in the middle of a maelstrom. It simply said "you have time." It also gives great advice on second opinions. Besides this first advice the book is filled with general information written in easy to understand english. Some of the info applies some of it doesn't, everyones cancer is different. I greatly recomend this book to all those of us faced with this challenge. It provides you with the information doctors usually don't take the time to give you. A must read before your next doctors visit. One caveat: if you are looking for a feel good read this is not it... this is a serious book of medical information.

When I got Matt s book in at my office, I could not put it down. Matt has it broken down and very easy to understand on how to implement managed services in your business. Matt has made me rethink about how to go about doing business in my IT consulting firm. If you want to shorten the path to managed services this is your guide. I got his second book and I cant wait to devour that one.
Great Job Matt! Look forward to anything you put out! Anything!

Alex Rodriguez
Director of Business Development
On Time Technology Solutions, Inc.

Matt has put together the perfect guide for someone who is starting out learning the sales process effectively. Most providing technical services didn't set out to become sales people, but need to become ones in order for their businesses to grow. Matt lays out an entire sales process, designed exactly to teach a solution based sales process, including learning to overcome objections and how to manage the basics of sales.

Matt lays out how to be a good sales person, doing something "for" your customer rather than "to" your customer, helping non-sales people become effective sellers in a way that fits perfectly with their needs and personalities. Selling is something you need to know how to do, and Matt can teach you how to do it. Worth every penny.

This book is an exciting read for any IT professional providing break fix or already doing some type of managed services. It's always comforting knowing the issues that we face are the same as others in the industry and this book does highlight the advantages of an alternateive managed services model - it provides ideas and solutions. It will definitely be a future point of reference in our business. The book was also well summarised and easy to read. Highly recommended.

A Guide to SELLING Managed Services - faster, easier & for greater profit
After reading this book, you will get an idea of the successful way to capitalize on the idea of Managed Services. More importantly, you will have a concept of presenting the professional manner needed to position your business for success. Matt has a great way of communicating very basic business concepts that everyone should know to be successful. The book is written very well for a fast read which equates to quicker implementation. Don't delay, buy this book.

If you are new to the industry or have been in it for over 20 years like me, you know that you need to do all that you can to understand what does and doesn't work for others. To those new to the business he offers a real road map for success. To those who have been doing this for years, he presents some very compelling reasons to re-think the way you do business. I can't say I agree with everything Matt has put forth here, but I will say he has produced a very well written and organized guide to all the critical components of a well run managed services business. It helped me to clarify my position on all the issues he presented.

I would highly recommend this book to anyone who is interested in staying in the IT services business over the next five years.

I enjoyed reading this soon after my doctor prescribed a pet. Attributes are its varied content, volume of experiences, positively helpful advice and Dr Becker's insight. Supportive and encouraging but also keys in on the responsibility we have to add quality to our pet's life. Was a huge factor in obtaining a "good match" in my adopted pet.

If you are interested in the ways animals and humans have found ways to help and heal one another -- then this is the book for you. I am deeply impressed by the layers of information and deeply researched examples of ongoing pet and human partnerships in living well, healing, and transcending personal tragedy. If I were to offer one book to both the pet lover who is already persuaded at the amazing gifts of animals, and to the skeptic who isn't sure that pets do more than entertain or receive our projections -- this would be the book. It is a serious book with beautiful, remarkable stories and scientific efficacy to support its claims.

The book arrived in an excellent condition at the promised time.
As this was a present for a friend it was greatly appreciated
Susan

The fact that this book was written by a co-author of "Chicken Soup for the Pet Lover's Soul" (a book that I loved) is one of the things that made me pick it up. However, "Healing Power of Pets" is more than a collection of animal anecdotes. There's a lot of good, solid scientific information woven in, too. Dr. Marty Becker, a veterinarian who has worked with Animal-Assisted Therapy programs, cites numerous studies which show that people who are bonded with their pet(s) lead longer, heathier lives.

On page 74, for example, he refers to a 1995 study conducted by Erka Friedmann, a professor at the Department of Health and Nutritional Studies at Brooklyn College. She recruited 392 patients who had suffered heart attacks and were part of the Cardiac Arrhythmia Suppression Trial. Of these, 87 owned dogs and 282 did not. A year later, only one of the dog owners had died, while 19 of the non-dog-owners had passed away. In other words, people who own a dog are far more likely to be alive a year after having a heart attack.

Why is this? Many reasons are given in the book: dog owners get more exercise, they take better care of themselves because they feel responsible for the dog, they relax while petting the dog, they are less lonely because of the dog, etc. Other studies have shown that the act of stroking an animal's fur lowers the human's blood pressure like a form of meditation.

As a Jewish educator reading this book, I could not help but reflect on the fact that, compared to the general population, far fewer Jews have pets. In the Orthodox and Hasidic communities, especially, it is rare to see a dog in the house. One reason is because dogs were used to track and kill people during the Holocaust and other persecutions, so they have bad associations for many Jews. I understand this. Still, I found myself wondering how many of those 282 non-dog-owners in the Brooklyn College study were Jewish. (Brooklyn has a high percentage of Jews.) Are we allowing Old World fears about dogs to deprive us of a valuable form of therapy?

The pet doesn't have to be a dog, however. Cats (of which I have ten!) are equally therapeutic. So are other species, such as birds, rabbits, guinea pigs, etc. Even watching a tank full of fish can help a person to relax. The important thing is the Bond between the animal(s) and the human(s). Reading this book confirmed in a scientific way what I have always believed in my heart: this special Bond is a healing gift that God designed into the very fabric of creation.

I am a dog lover in particular and a pet lover in general. Pets definitely have healing powers. The interaction between human and pet is healthy. In terms of my love for a dog the benefits are extensive. This book is scientific and gives the evidence that proves the healing power of pets. It is not speculation. As you read the book you will learn of the many ways in which your interaction with pets will maintain and enhance your good health.

I couldn't put this book down. It is an awesome love story between parents and their daughter.
Dianna Wells Shire, author "The Ordinary Life of a Military Woman"

This book should be called "Unconditional Love". It was an awesome read.
Dianna Wells Shire, author "The Ordinary Life of a Military Woman"

Journalist Neely Tucker doesn't sugar coat anything about his experiences working in an African orphanage and the gut wrenching, heart rending story of how he (a white American)and his wife (African American) struggle to adopt Chipo (a black African infant girl)in a country not keen on Americans or journalists. This book is a study in contrasts of race, culture, gender, nationality, and personality how they all affect Tucker's family. Wonderful story told from the heart but not sappy or sentimental. This is gritty but inspiring reading.

This was fantastic! I was routing for them the entire book. Moving & emotional - I felt like I was experiencing their pain and frustration and then joy - what an experience!

Fabulous from the start. So much intermingles in this book - history, politics, personal struggle, life in Africa, bi-racial familes, adoption - that to narrow it down to a memoir wouldn't be doing it justice.
Following the writer as he pushes you through each page, you find yourself involved in the world through the eyes of this family. It's one of those books that you rush to get through and then you regret what you've done once you see there's only a few pages left.
When I find an author of this caliber, I stick with them. And Neely Tucker sure can write.

Like everyone else on this list, I read this book over and over when I was a child and then misplaced it. I can honestly say that I never forgot it, though I did forget the title and twenty-some years later I was still going online from time to time and doing random hopeless searches for it. But - !I came across my battered old cover-less copy in a storage box over the weekend and reread it, and it is just as lovely as I had remembered, and the illustrations are even lovelier. It is a very simple but beautiful story; I highly recommend it for every little girl. I'm so pleased to have finally found it, and doubly pleased that it's been reissued.

I first read this book when I was eight years old (in the late 60's) and still have my copy of it. It is a great book about a long lost doll that is finally found after many years. I always wanted a grandfather clock because of the one in this story and mine has a proud place at the top of my staircase too. Wouldn't it be neat if there were hidden treasures in every aunt or grandma's house! This is a must read if you love spooky, but not too spooky, old fashioned stories.

bought one for myself and my sister. My first copy was from the Scholastic book sale at school in 1973. This is a very delightful and innocent mystery that captivated me as a child. This is a beautiful book to share with your daughters, nieces, granddaughters,etc. It is nice to sit back and remember when it was very cool not to be whiny, materialistic, over exposed and selfish..when it was wonderful to just to be a sweet, kind, helpful and respectable little lady.
Metaldiva Sez: Buy as many as you can for all the little girls in your family..great book about a tantalizing and gentle mystery..

I had to buy this book! I read this book as a child, but misplaced my copy decades ago! When I realized that I could find it on amazon, that it wasn't lost to me forever, and that I could have my daughter read it, I felt like I was being given a gift. There is nothing like a truly good book when you're a child, and this book is a timeless wonder. I bought one for my daughter, for her third grade teacher, and for her second grade teacher whose daughter is named Elizabeth. Now its magic will inform further generations.

I read this book over and over as a kid of eight or nine - it was an especially good book to curl up with when I was feeling lonely or blue. My dog-eared copy gave out finally, and I never could find another. Often I have been sad that I couldn't share some of the most beloved stories populating my imagination as a kid with my daughter. Imagine my joy when this lovely book came available again! I'm not ashamed to say I was emotional and shed a few tears of happiness (a good book will do it to me every time). And, of course, I bought a copy for my little girl, to whom I'm going to read it aloud.

This book is sweet without being cloying, it's an adventure mystery without villains or violence, it's a puzzle to be solved without competition, it's a "growing up" book without preachiness. It's charm is boundless. Adults will enjoy it, I think, as much as their children. Good reading!

This book is invaluable in increasing awareness and education about breastfeeding. It also exposes the negative social and financial implications our country suffers from not placing the needs of parents and families first. I really appreciate that its underlying focus is on the family. This book incredibly informative on a variety of issues all directly related to breastfeeding and the consequent emotional and psychological health of not only the baby, but the mother and entire family as well.

I was raised in a "breastfeeding family" but this book still was amazing. It should be required reading for college students in business ethics courses. Students majoring in health education, nutrition, family sciences, and women's issues, all should read this during their coursework.

The statistics and studies cited, and information contained, are invaluable in understanding how we came to be a formula-feeding society. And they are the nuggets of how we can reverse that situation. Inform yourself! And you'll begin to be able to inform others, too [given opportunities]. I'm amazed how many people don't recognize the duplicity of formula companies in their product marketing, here and in the Developing World.

I can go over all the reason why to read this book, but it's easier to say you have to read it! If you have come across this book, you must be interested in breastfeeding, this book won't tell you how to do it, but it will tell you why and give you a much greater feeling of how to promote it to others!

I'm shocked that a book like this can be around, it's sad that there is enough anti-breastfeeding companies etc. to warrent the book.

This book should be on every mother-to-be's MUST READ list. It goes into great detail about breastfeeding in other cultures, how the medical establishement derails a mothers efforts before she can even get started, and the overly agressive marketing tactics of the formula manufactures.

There are heartbreaking tales of the number of babies who were killed by artifical feeding.

I cannot reccomend this book enough! Read it before you have children, it will make you see formula (and the Nestle corporation) in a whole new light.

This definitive history of formula, pharmaceutical companies and infant death is highly readable, despite its depressing topic. While it would be comforting to think that formula fed babies only die at a higher rate than breastfed in places without access to clean water that just ain't so -- never has been, never will be, and the companies which make formula know that. Which is why the code of advertising (which formula -- which is to say, pharmaceutical -- companies continue to violate) adopted in the early years of the boycott applies around the world, including in the U.S.

Along the way, Baumslag and Michels include some really amusing sidelights like the invention of the stroller by a New York man, and its adoption by Queen Victoria. One tiny snit: they're anti-swaddling, considering it a barbaric, backward practice that only occurs in backward, barbaric places and should be stamped out.

have a problem with using words like "brilliant", "masterful" and "intelligent." But willing apply all words to this brilliant book, masterfully research and intelligently told.

The author gives a very full and complete treatise on Brown versus the Board of Education, but of greater interest, he writes of all the history that lead up to the ruling.

An exceptional book chronicling an extremely important issue in our country's history.

Long a mainstay of every 1L's pre-law school summer reading list, SIMPLE JUSTICE is more than a retelling of the tortured history of the landmark cases now known collectively as Brown v. Board of Ed. It is more than a retelling of the agonizing struggles of both gifted and ordinary people---black and white and every other---to reverse the four centuries of racial disparagement that make up the ugliest of all underpinnings of the American Experiment. What SIMPLE JUSTICE is, is an exhaustive sociological history of race relations in the United States to the 1950s.

It is a book every American should read. The endemic quality of racism in the American psyche is so overwhelming that it is easy to lose the human element. SIMPLE JUSTICE restores that element with sensitive, intelligent writing, exhaustive and documented research, and a tone which is pitch perfect, strident when need be, reasoned and thoughtful throughout. Ultimately optimistic, SIMPLE JUSTICE will renew your belief in the American system even while tempering it.

In it's retelling of nightmarish incident after nightmarish incident (the explosive and hideous lynchings are often easier to understand than the equally hideous and more subtle segregation and caricaturing that endured for, it seems, ever), SIMPLE JUSTICE shows us an America riven by its view of itself as a noble nation being eaten by the canker in its soul.

Although many Americans now consider race discrimination passe, it is not so hard to see the continuation of a pattern of violence toward blacks and the denigration of the black experience, even today. And yet, there is more, for not only are Black Americans denigrated, but White Americans as well, both suffering because this nation is only a fraction of what it might othewise be.

SIMPLE JUSTICE is a crucial Civics lesson. Read it to learn. Read it to know. Read it. Read it again.

This is certainly the best book ever written -- the best book that ever will be written -- about race, law and American society. It is a remarkably insightful history and one of the most stunning existing examples of narrative journalism. It is a masterpiece.

I'm a fan of nonfiction works and this easily moved to my top 5 favorite books. When I was growing up there were no courses on the contributions blacks made to America. There was no black history month. And I was cheated. I'm a 50+ white woman who lived through desegregation and had no clue that it was a struggle. I honestly don't remember a time when my elementary classes were all white but they must have been. I do remember clearly when my elementary class stopped being all white. That was when Richard Harris became my Batman buddy. On the aftenoons following the show we would go to the neighborhood soda shop and have a coke and discuss all the action of the previous evening's show and check for new Batman bubble gum cards with the intensity that only 5th graders can bring to such an important endeavor. It felt normal to chat Batman with Richard; and I'm so sorry for all the children that had such a dumb practice as segregation rob them of those moments.

This book read like a thiriller for me. Couldn't put it down. Underlined and highlighted parts. Read other sections out loud to my husband and to some friends at work. This is American history. Everyone should have the opportunity to learn about the value of education, the value of varied experiences and the perseverance to acquire the rights that should never have been denied to the black people. It's made me hungry to know more and I'll be keeping my eye out for other works by Kluger. Excellent author.

I just finished this book, A Simple Justice, and it is fantastic. It's the story of Brown vs. The Board of Education of Topeka, which is the landmark Supreme Court case that desegregated compulsory public schools in America. But it's so much more than that. After reading this book, I felt almost ashamed of my previous ignorance to the struggles and condition of black america at the hands of almost everyone else in the country. It is comprehensive in its scope and perspicacious in its analysis, sparing no feelings on either (or rather, any) side. I believe myself to be, for the most part, a judicious man when it comes to philosophical or sociological observations, but Kluger was able to open my eyes to angles I had previously missed on issues I thought I had resolved long ago. So if you're not too scared of big books, this one's worth the time.

I read this book and still have a hard time believing nothing has changed since this killing has taken place. If you say you are not homophobic than read this book and you will find that we all are in one way or another. Maybe not as bad as those involved in the killing but we are all a little. I believe this book and the DVD of the same name should be required reading in all Middle and High Schools.

I bought this to read prior to watching the DVD of the Laramie Project, to compare, and was glad I did. It carry's as much if not more of the drama and weightiness of the subject matter, the killing of Matthew Shepard in 1998.

An easy and quick read, it helped me identify the characters later on the DVD, and though in stage format, doesn;t read like a novel. I finsihed it in one afternoon, and if this horrific incident still concerns you, this is a good way to understand how it affected so many in a sparsly populated "city" in a huge mostly unpopulated state.

Hate knows no boundaries, but how it affected Laramie, is well done with an unusual idea. It took great courage to do this project, and shouold be more widely read, if not required reading, for schools.

Based on the "Structural drama" we got a different option to see the incredible notes compiled after several interviews at Laramies' residents who was shock (as the rest of the world) for Matthew Shepards' case. I loved it.

Matthew Shepard was about two months short of his twenty-second birth when he was robbed, beaten, tied to a fence post and left to die in a rural area of Wyoming. The man who found him at first thought he was a scarecrow. Rushed to Poudre Valley Hospital at Fort Collins, he died on 12 October 1998--and when Russell Henderson and Aaron McKinney were arrested for the crime they resorted to a defense known as "gay panic." Matthew Shepherd had propositioned them, they said, and they were so horrified that they killed him in response.

The gay community and numerous civil rights watchdog groups were outraged by the defense, and as more and more facts came to light it seemed that the crime was somewhat more complicated than Henderson and McKinney wanted the public to know. Witnesses stated that Henderson and McKinney had specifically targeted Shepherd because he was gay. After much legal wrangling, Henderson pled guilty and testified against McKinney, who was convicted; after still more legal wrangling, and at the request of Shepherd's parents, McKinney escaped the death penalty but has no chance of parole.

The case made headlines from end of the United States to the other and prompted numerous calls for Hate Crimes legislation, which had long been stalled both at the state and federal level. And in the midst of the confusion, chaos, and controversy, Moises Kaufman and the members of The Tectonic Theatre Project arrived on the scene, interviewing more than two hundred people about their thoughts and feelings on the case. These were shaped into THE LARAMIE PROJECT, a drama that debuted in 2000 and which has since shocked, impressed, and deeply moved audiences from coast to coast.

Playscripts are not really intended to be read; they are intended to be performed, and there can be a significant difference between how a script and how it plays. This is particularly true of THE LARAMIE PROJECT, which doesn't consist of scenes or acts but of "moments"--bits and pieces of monologue and dialogue and staging that non-play-readers will likely find difficult to envision. When performed, all those bits and pieces become like tiles in a mosaic: they may seem to mean different things individually, but when performed one right after another they become a unified whole.

Perhaps the single most impressive thing about THE LARAMIE PROJECT is its refusal to "take sides." The play presents its characters and their words with commenting in favor of them or against them; you are instead allowed to interpret for yourself. The result is uniquely powerful. Strongly recommended.

GFT, Amazon Reviewer

We purchased this play because my son's High School principal decided not to allow the theater teacher to put it on at his school without even bothering to read the play before making this decision!!! Moreover, the principal essentially threatened to fire the teacher if the issue was pursued. We wanted to share this play with as many people as possible after that incident and so have been loaning it to friends, relatives, other teachers, anyone willing to read it. It is truly an important work, putting a human face on the people of Laramie, Wyoming. What happened there could happen anywhere, and we not only can't, but shouldn't, hide these difficult truths.

I've read and shared many ideas in this book with my colleagues. Worth the money.

This book helped me get referrals when I was operating my own business. As the author of Don't Wait Get in S.H.A.P.E. - Drop Fat Fast and Get Fit Quick this book allowed me to attract people to purchase my services and help me sell my book. This book is awesome.

This is a wonderful book. It is very well written and an easy read. Furthermore, it is full of great content. I highly recommend you take a look at the online listing of this book's Table of Contents and see for yourself what specifically is covered.

This book reminds us to not look too far astray for customers or clients. It's easier to cultivate an existing customer for a new sale than to convince a non-customer to buy from you. And it's easier to have a satisfied customer convince a non-customer to buy from you than you doing it yourself.

Focusing on getting referrals is probably the least expensive way to build a customer-base and sales. Keep in mind that there are at least two methodologies to getting referrals. One is the do-good-work for your customers and clients and to get them to refer you to their family and friends. The other is B2B where you get other businesses that compliment yours to refer work to you. You can pay a referral fee or send them an equal amount of referrals.

Some people are not comfortable with using referrals to build their customer-base. But then some people are not comfortable being self-employed either. If you are one of those people who want to be successful at being self-employed, then take advantage of referrals as much as possible. And a good way to start is probably by getting this book and reading it cover to cover. 5 stars!

I decided to review the library's copy before I bought it and I could not get enough info out of it! I found myself taking notes and almost writing in the library's copy! I rushed and bought the book. Now it's covered in pink and yellow highlighter. I feel like I'm back in college preparing for an exam -- except this time, my studying is going to directly contribute to my bank account! Truly valuable!

Referrals now is an excellent book that explains how to obtain more business by asking for referrals. Most friends and existing clients are more than willing to recommend your product or sevices if you just ask for it. Sales people sometimes view asking for referrals as a sign of weakness or problems in the business. This is not true.

If you want to build up a business very quickly without a lot of overhead, this is the best method. It would be adviseable to first read the book "Masters of Networking" by Ivan R. Misner. Referral business has a lot to do with networking, so you must be ready to do favors for other people who help you out. Forgetting to help somebody else who has helped you will be very detrimental to your business.

Just asking somebody for a referral is not really good enough but asking the person for a personal introduction increases your chances dramatically for closing the deal.

Don't read the book all in one go. Read a chapter, think about how you can apply it, write down what you think is best for you and experiment with it.