Practice Management Books
Related Subjects: Marketing
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The book to haveReview Date: 2008-07-06
Highly recommendedReview Date: 2006-03-03
Landscape Ecology in Theory and PracticeReview Date: 2005-09-21
A Must-Have for Anyone into Landscape Ecology or GISReview Date: 2002-10-20
Valuable SummaryReview Date: 2003-01-08

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The Leadership SolutionReview Date: 2000-06-25
Jim reminds us throughout that employee communications and touch will make the difference in performance and thus, stock price and a competitive and "best in class" company.
Shaffer lays out clearly the VISION aand STRATEGY. We all need to follow his course of what he states. "A vision is a target, a picture of the future. A strategy is a roadmap, how you're going to achieve the vision."
Tools are excellent. Follow the Readiness questionnaire to improving performance. See if we can all master the 6 course process to connect people or employees or associates to the business strategy. Shaffer identifies the 20 things to generate commitment. He cites the "3 people principles" that guide Best Practices and the Best Performance.
With all the focus on Mergers and Acquisitions, we find that Shaffer's 9 Guildelines for negotiating through the M&A are excellent.
Shaffer's examples of CEOs help build the case. His messages will help any communications chief help your CEO.
Shaffer demonstrates vividly how and why the communication function is being reinvented. The last chapter embodies the message strongly. It means what we all learn that communications much be align to assist the company's strategic goals. Shaffer does it.
Read and underline; share with your colleagues.
LEADERSHIP SOLUTION SHOULD BE REQUIRED READINGReview Date: 2000-05-08
Shaffer delivers primer for leadersReview Date: 2000-05-12
The Leadership SolutionReview Date: 2000-05-10
Shaffer has crafted a very readable, yet content rich handbook for anyone either presently running a company or with dreams to someday run one! (In fact, this work is an excellent handbook for CEOs wanting to develop "bench strength" on the management team. Simply use Leadership Solutions as the textbook for a company-run academy for those up and comers selected for bigger jobs in the company's future. So many books are long on theory, short on application. Shaffer's approach is exceptionally practical...and applicable. It can be reread time and again.
The Leadership SolutionReview Date: 2000-06-01
At the heart of the day-to-day work experience is the process of communication. As Mr. Shaffer writes, "You can't not communicate. Everything you say and do communicates." Forget about bringing dogs to work and on-site concierge services. These are fluff, not substance. Mr. Shaffer gets to the substance. He demonstrates that the quality of organization communication is, by far, the greatest governor of the quality of the work experience for all employees.
Mr. Shaffer shows leaders how to develop a communication environment that shapes a highly rewarding day-to-day work experience for everyone in the organization. He shows how to build and lead ongoing organization communication processes and disciplines that align people to a common purpose and motivate them to pursue it with vigor. In the war for talent, he shows how to span the generations and ensure that one and all agree: "Our company is a great place to work! "
Do you face unprecedented challenges in attracting, retaining, aligning, motivating and rewarding top-notch staff at all levels? "The Leadership Solution" delivers distinctive know-how for building a huge advantage in getting, keeping and deploying the people you need. And, it's an enjoyable read, sprinkled with metaphors, quotes and anecdotes that produce many rewarding "Aha!" experiences.

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HELP WITH SHYNESSReview Date: 2008-10-12
Great self help bookReview Date: 2008-04-08
Comforting InformationReview Date: 2006-07-15
Read this book!Review Date: 2006-11-09
Feel an energetic approach to reducing shynessReview Date: 2005-11-16
The author also presents a must-read section that ties in information that has come out of recent scientific research about how the brain works.
The author's insights and information are easier to hear and therefore easier to apply in our own lives thanks to her easy and fresh writing style. She writes with a natural feel that is strikingly authentic in the face of the more dry, scholarly writing of other social anxiety books.
The second half of the book then offers solutions in the form of goal-setting, visualization, therapy options and skill-building. Her emphasis on action takes more of a coaching approach than the traditional therapy models and this keeps us from just dreaming about what we want and actually forces us to move forward.

Used price: $19.85

A MUST HAVE book for all Mediators!Review Date: 2001-12-03
Mosten's book, Mediation Career Guide, is just the book I was looking for to strategically guide me through deciding whether to go into mediation as a profession. The book is well organized and can be read cover to cover or as a reference guide. Some of the key parts of the book are 1) Deciding if Mediation is Right for You and 2) Building Your Career as a Mediator.
The chapter on deciding whether to get your law degree or not for mediation was an especially important chapter for me. I completed one year of law school and then decided to re-evaluate my J.D. path. I enrolled in SMU's Dispute Resolution program to help with my decision. Mosten's book is the only mediation book that directly dealt with the J.D. dilemma. The chapter did not tell me what to do or what Mosten thinks is best. Instead, the chapter asked certain questions about my background to see whether a J.D. is a good choice or not.
Mosten's book is a MUST HAVE if you are deciding whether the mediation profession is right for you and how to build a mediation practice.
Thank you Forrest (Woody) Mosten for this book and all of your contributions to the peace-making profession!
Roseanne Pierre
You Cannot Proceed Without this book!Review Date: 2005-03-09
A Solid Basis for Starting Your PracticeReview Date: 2005-03-21
A must have!Review Date: 2003-08-09
This book is an easy read, you could read it in one evening and then be on your way to implement the things that you have learned.
The Definitive Book on MediationReview Date: 2002-02-17
I have known the author since 1970, when he was a law student working part time for me in the foreign student office at UCLA. Even then he was thinking about how he might incorporate his strong social conscience into the practice of law. Ten years later he found his answer when he committed himself to becoming a professional mediator. For Mosten, mediation is more than an efficient means of resolving disputes, it is a way to work as a peacemaker at the person-to-person level. It provides its practitioners who are attorneys with an alternative to the adversarial nature of the legal system, which weighs heavily on many lawyers. Of course it provides the same benefit for clients. He makes his point about mediation as a peace effort dramatically in chapter one, where he states "...don't jump into a growing but still uncertain field like mediation unless you eat, breath and dream about creating peace and resolving conflict and are willing to risk everything to make it happen".
In addition to maintaining a highly successful mediation practice in Los Angeles, Mosten trains future mediators and he has established a nation-wide network of mediation centers. He also is the author of three previous books on mediation.
The author's purpose in writing the book is stated in the first paragraph of the preface, where he says "It was an uphill climb to build my mediation practice. This book is my effort to help you avoid many of the costly mistakes I made along the way".
The book is organized into three parts, each with several chapters, followed by nine appendices. In the first part, "Is Mediation right for You?", he covers the question of what it takes to be a mediator, such as being a good listener, patient, tolerant and neutral, flexible, and empathic, among other traits. In the chapter on "Education and Training", he discusses the question of non-lawyers as mediators. Mosten admits that lawyers have certain advantages, but he lists other fields which often provide a good background, such as therapists, business persons, teachers and clergy. Whether they come from the law or other fields, he states, extensive training in mediation will be required. Here Mosten goes into some depth on this subject which is dear to his heart because he wants "...mediation to be the first stop on the conflict resolution highway", which means having "...enough trained and experienced mediators available to meet this need".
Part Two, "Building Your Career as a Mediator" deals with the creation of a mediation signature, which includes advice on writing vision and mission statements to distinguish your particular practice. He also advocates having a board of directors to help with these tasks and to provide a sounding board along the way which he had earlier described as an informal group of persons whose judgment you trust. (He might more accurately have called them a "board of advisors). Another chapter, "Creating a Mediation-Friendly Environment", gets down to reading materials and arrangement of the reception room. Most important, he introduces the idea of the client library, described as a consumer-friendly collection of books, video tapes and other resources which will help clients learn what they need to help solve their own problems. This concept is related to Mosten's preference for informed client consent, and he reports that his library is well used by his clients.
Part Three is "The Nuts and Bolts of Private Practice", which covers topics such as finding a place to practice, naming your practice, forming strategic partnerships and networks. With respect to networks, he uses his own Mosten Mediation Centers as an illustrative model, in which he has established local mediators around the country as subcontractors. In the chapter entitled "Strategic Planning and Investing in Yourself", he gets very specific about the time and money required to establish a mediation practice, including a breakdown of out -of-pocket costs which add up to $57,000 over a five-year period.
Even though he has stated his desire to see a great increase in the number of practicing mediators, Mosten in no way sugarcoats the obstacles and challenges facing anyone who plans to enter the field. His candor, at times, would almost seem to discourage, but at least anyone who has read the book would enter the field fully warned. More important they will have read a well integrated combination of philosophy and nuts and bolts, each supporting the other.
This is a critical book for those contemplating a career in mediation, it is a useful book for anyone contemplating using the services of a mediator, and it is an interesting book for those who are attracted by the concept of mediation as a force for more peaceful interpersonal relations.

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Much-Needed Respite From Overloaded Senses, Cluttered Thoughts, and Hurried LivesReview Date: 2005-09-07
According to author David Kundtz, a mindful posture centered from the quiet state of your being is *crucial* for any undertaking. In fact, he asserts, if we do not take the time to pause with purpose, disappointment and failure awaits us.
In his book Quiet Mind, Kundtz invites us to do nothing-but to "do" it with purpose, meaning, and value. That is, to take time for ourselves, to rest, to find peace, to awaken, to remember, and to find ways to recognize what we may have forgotten, and how not to forget again.
At 370-pages, Quiet Mind: One-Minute Retreats from a Busy World is brimming with dozens of meditations designed to promote thoughtfulness, calm, and quietude. The mini-retreats, one and a half to two pages long, feature a sage quote and Kundtz's wise and gentle commentary. At the end of each, the author offers one-sentence encouragement, inviting readers to observe life and apply the wisdom found in the meditation.
Kundtz has organized these meditations under fourteen general categories, including:
* Making Room for Life
* Creating Opportunities for Serenity
* Defining Your Values
* Finding Peace at Work
* Knowing Thyself
* Awakening to Wonder
* Giving Back to the World
Under the category Finding Peace at Work, for example, is a meditation about Weariness. Beginning with a quote from Eric Hoff saying, "Our greatest weariness comes from work not done", Kundtz observes:
"...what tires us most is not work, but the anticipation of work still to do. Here is a time when living in the present moment is vital. The past is gone, the future is a just a concept and a projection of our minds. All you have is now. It's all you need..."
In the section Making Room for Life, a meditation called What's Going on Here begins with a quote by George Wilson: "Things are seldom about what they seem to be about." Kundtz notes that all too often we narrowly focus on accomplishing a particular task that we overlook the obvious cause of pain and distress in those around us. He relates the story of a frustrated mother bringing her son to him for counseling. The boy refused to go to school, and neither the son nor the mother was very communicative as to possible causes. Kundtz couldn't figure out what was at the heart of the problem! When he suggested they come back next week the mother replied that they could not come back next week because they were moving across the country. Aha! At last, a window into the boy's world: he was grieving the loss of his friends and all things familiar.
Quiet Mind by David Kundtz is a delightful book, providing a much-needed respite from overloaded senses, cluttered thoughts, and hurried lives.
Quiet Mind: One Minute Retreats from a Busy WorldReview Date: 2008-09-10
Quiet MindReview Date: 2007-12-02
Smell the roses...Review Date: 2007-02-06
Quiet Mind: Worth the Time!Review Date: 2007-02-08
The quick, two-page bursts of thought are perfect. They really are one-minute retreats.
One criticism, though, is that there are some editing problems. Being a grammar instructor and freelance proofreader, I can't help but find these things where they exist. It's the curse on my life.

Used price: $34.99

Systems & The EnterpriseReview Date: 2000-01-18
Before proceeding, I have to reveal my bias. I have to good fortune to be friend of the author. Dr. Ed Baler. He and I co-facilitated several Deming 4 day seminars and have kept in touch over the years. It is doubtful that there is much that Ed would say about the subject of Deming's teachings with which I would disagree. This book, however, clarifies and extends those teachings considerably.
A variety of metaphors are used to present the basic concept of systems thinking and the implications of these insights for managers. Of those used, I thought the illustrations using the metaphor of the symphony the most helpful. Ed continually points out that it is the coordination of the talent contained within the orchestra that produces the sound. The interactions of the players produces an effect over and above the sum of each's individual efforts.
It is this concept of interaction that I think is made particularly clear. Some people use the word interaction to mean inter-relationship, but in the sense used here (and by Deming), it means more than that. The interaction is an effect over and above the sum of the parts. This is an important distinction as this book points out clearly, because the interactions must then be considered in any attempt to manage the enterprise as a whole.
The first part of the book is given over to some clarification of the nature of systems generally. They operate over time, they are far-reaching, they are nested within other, larger, systems, and, as pointed out above, a system is more than simply a collection of parts. As someone once pointed out to me, if you divide a pile of sand (not a system) in half, you have two piles of sand. If you divide a cow in half, you are not left with two cows.
The book then draws out the implications of these principles of systems for the human enterprise that operates at the core of any organization. It is disheartening to hear some managers continue to divide organizations into `people problems' and `technical problems'. Surely we know by now that these are all people problems and the technical state of the art at any point in time is usually given.
There is, in Chapter II, a discussion of the interaction between the individual and the enterprise which is right on the money and shows clearly one of the major problems with any policy of pay raises or advances based on individual rating and ranking. Separating the contribution of the individual and the enterprise is virtually impossible. The authors description of the `Enterprise-in-the-Individual' shows clearly how the enterprise molds the activities of those who work in it, and the `Individual-in-the-Enterprise' shows the converse.
More than half the book is taken up with a fairly specific discussions of the requirements of leadership given the foregoing. There are some general points made such as the echoing of Deming's caution about managing by visible figures, and there are some very specific suggestions such as the Interactions Matrix and it's list of "do's and don'ts".
Finally there are some specific examples of enterprises that have operated to one extent or another with these some of the principles as a basis.
All in all, a book well worth reading not only for those who manage enterprises, but also for those who help them. It would be nice to see similar, companion pieces on some of the other aspects of Deming's teachings such as variation and his Theory of Knowledge.
Great book!Review Date: 1999-09-23
An excellent contribution to organizational theoryReview Date: 1999-10-01
An excellent contribution to organizational theoryReview Date: 1999-10-05
"Off the tee ... It's in the Whole!" A great read!Review Date: 1999-08-27

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Excellent!Review Date: 2008-10-30
Stedman's Medical Dictionary for the Health Professions and NursingReview Date: 2008-10-06
stedman's medical dictionaryReview Date: 2008-09-14
Medical BookReview Date: 2008-09-30
Great healthcare referenceReview Date: 2008-07-22

Used price: $19.47

Good guide for the licensed therapistReview Date: 2008-09-13
Great Book for Developing a Therapy PracticeReview Date: 2006-06-20
Well-written, practical, and immediately usefulReview Date: 2006-01-29
Clear and informativeReview Date: 2006-01-22
Leslie J Hoy, MA, LPC, www.hiperformance.netReview Date: 2006-04-01

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...an awesome, inspiring, confirming, motivating, must have!Review Date: 1998-10-31
Life ChangingReview Date: 1998-12-10
A celebration of Healing and Praise!Review Date: 1999-01-31
Too Blessed to Be StressedReview Date: 2001-04-28
Dr. Cook's approach to women of the Bible brought them in to the "sisterhood" of my life like I have never understood before. I highly recommend this book at a training I do on stress management called "Are you too stressed to be blessed?"
For me personally, the book has been a great source of peace and comfort and a guide to seek and trust in God. Once reading it and not all at one time, I recommed her other book, SisterStrength as a companion to TBTBS. She indeed takes you on a personal journey to find less stress and more peace in your life. If you are seeking to manage the stress in your life this is a good investment to start with. TDBS
A great book to take to your next level of success...Review Date: 1999-02-18


Save the salmonReview Date: 2000-12-25
Wonderful Read Out Loud QuotesReview Date: 2000-06-20
PowerfulReview Date: 2000-12-04
Learning from Life, Nurturing PlaceReview Date: 1999-12-18
Salmon splash in your heart.Review Date: 1999-10-03
"My straining senses slow down the sound so that each of its parts can be heard separately. A hiss, barely perceptible, as the fish muscles itself right out of its living medium; silence like a dozen monks pausing too long between the strophes of a chant as the creature arcs through the dangerous air; a crash as of a basketball going through a plate glass window as he or she returns to the velvet embrace of the water; and then a thousand tiny bells struck once only as the shards of water fall and the surface of the stream regains its viscous integrity."
"I flick on my headlamp and the whole backwater pool seems to leap toward me. The silver streak that crosses the enclosure in an instant is a flash of lightning within my skull, one which heals the wound that has separated me from this moment -- from any moment. The encounter is so perfectly complex, timeless, and reciprocal that it takes on an objective reality of its own. I am able to walk around it as if it were a block of carved stone. If my feelings could be reduced to a chemical formula, the experience would be a clear solution made up of equal parts of dumb wonder and clean exhilaration, colored through with a sense of abiding dread. I could write a book about it."
And here it is.
The Mattole River, where this story takes place, flows from the northwestern tip of California's Mendocino County, first a dozen miles northeast and then about sixty miles northwest through remote rural Humboldt County to its mouth at Petrolia. What keeps the river from reaching the Pacific Ocean any sooner is the King Range rising precipitously from the "Lost Coast", a stretch of beach frequented only by hikers and the occasional small plane.
Getting to the Mattole from the freeway is at least an hour's drive on winding country roads. This area, like much of Humboldt County, was logged in the fifties and sixties, and in the late sixties and seventies a substantial portion of it was sold to urban refugees, "reinhabitants". Over the next three decades, quite a few of them committed to the task of restoring the watershed to health. Two of these were David Simpson and Freeman House who together conceived and founded the Mattole Watershed Salmon Support Group. "Totem Salmon" tells the story of this work.
Salmon are an indicator species. Their health, as a population, closely tracks the health of the watershed to which they return. If you want to know how well a river valley is doing in the Pacific Northwest, look at the salmon runs, if there are any left. The principal enemy of the salmon is silt, produced by erosion usually from badly built roads and culverts, and from logging. Salmon need clean gravel in the streambed for eggs to survive and hatch. Well forested valleys with little erosion provide the best stream habitat for hatching and rearing salmon.
In 1950, before logging, it is recalled by the older Mattole valley residents, that, when they were running, "you could walk across the river on the backs of the salmon". In 1980, before restoration work began, the runs were down to perhaps 200 fish. More, those fish were the last wild salmon run in the state.
Looking back after reading the book, one could see the first phrase, "I am alone...", as a key to the work. Rooted in an explicit sense of self, spiraling out through sensory subtleties of immediate nature, to the larger cultural complexities, Mr. House melds what are usually seen as distinct worlds into a coherent portrait of a personal and multi-species reality. Like the salmon traversing the several worlds of ocean, river, air and creek, the personal, philosophical, cultural, historical, administrative, ecological, and cosmic threads are finely woven into a narrative yielding a shimmering presence of spirit and nature.
The book is a deeply enjoyable memoir of a long personal relationship with salmon. Along the way we see the history of the Euro-American relationship with this species, and that of the Native-American people who were here managing these watersheds long before. We learn of the state and federal administrative context of salmon management and the history of our, first, ignorance, and then, study of the anadromous species and their rivers. In clear and moving images, and with affection and humor, we see the people on the Mattole River who have joined hands for eighteen years to rescue this last wild run of salmon from extinction. Lastly we see the hopeful results and the tenuous circumstances of their work.
We might expect it to be a text for salmon restoration, and while the specifics are there they are widely scattered throughout the book. More attention is given to the wider question of how we got here, and how we can get through this to a more wholesome, rooted, and appreciative life in our particular place. If it is a text -- and Mr. House would say it is not -- it is a meta-instructional one, showing a way to become a people who will do the right thing for the watershed and thus for the salmon. The personal explorations in the book demonstrate by example the message beneath the text: by immersing ourselves in the reality of our local valley we can rescue both the health of our watersheds and our sense of ourselves. In the end, we see that they are the same journey; the salmon reflect to us our understanding of self and place.
The epilogue quotes Paul Schell, Mayor of Seattle, "Ironically, as we work to save the salmon, it may turn out that the salmon save us."
Related Subjects: Marketing
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The images in this book are, however, in black and white. There is an accompanying CD of color plates, but they are no bigger then those in the text and are fairly useless. I was hoping she would have some data for her book's examples and perhaps even a whole project we might use in one of the current software tools.
Still this can't take away from the fact that this is the book I've been searching for. But a very "first" primer in this subject is a chapter written by Monica - "What is Landscape Ecology" for an 1998 Oxford "Ecology" text. You can download this for free. See item 76 of the publications page on Monica website ([...]).