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great pregnancy bookReview Date: 2008-04-06
Teaches you how to get your customer back!Review Date: 2005-11-01
to come into our front door . . . there's nothing wrong with that,
of course . . yet Feargal Quinn in his excellent CROWNING THE
CUSTOMER says what's really important is his Boomerang
Principle: the name of the game is getting the customer back.
Quinn, founder of the Superquinn supermarket chain in Ireland,
developed this principle when as a youngster, he watched
his father operate a successful holiday camp . . . guests, at
the end of their week's stay, were encouraged to return the
next summer . . . when and if they did, it was easy to
determine that any particular week--or even summer--was
successful.
CROWNING THE CUSTOMER presents many similar ideas
that may sound equally simple, but amazingly, just aren't
put into practice as often as should be the case.
For example, in Chapter 7, Quinn talks about how to make
customer panels work . . . this one chapter alone is worth
whatever you might pay for the book . . . you'll learn why it
is imperative that you do the following:
1. In selecting your panel, touch all the bases but don't worry
too much about being fully representative.
2. Don't pay your panel members
3. Let your customers set the agenda.
4. Keep your side as small as possible.
5. Be aware of the flattery obstacle. (In other words, don't just
let your customers compliment you.)
6. Don't answer back.
7. Circulate a report on each customer panel widely within your
organization.
8. Take action on the comments, suggestions and criticisms.
What I really liked about CROWNING THE CUSTOMER were the
numerous examples on found on virtually any page . . . in
reading it, you'll come across useful tidbits that can be
applied to business and non-profit organizations . . . among
them, to name just a few:
* In our business, we have a rule which requires our top
management to do their own household shopping once a month.
This gives them first-hand experience of what shopping is like, seen
from the customer's perspective.
* After using names, the most important step towards seeing
your customers as people is to actually look at them.
* The next time you are tempted to say, "Which will we go for,
this market or that one?" try asking yourself: "Can we not
go for both?"
This book is THE origin of a movement that span tomorrowReview Date: 2005-09-29
The principle he illustrate in this book are valid for tomorrow.
I bought multiple copies of the book , and I am giving it as a gift to everybody who claim to understand customer care.
To whom it may concernReview Date: 2001-08-12
Available in UKReview Date: 2000-12-07

Breathtaking!Review Date: 2008-07-08
Fools of FortuneReview Date: 2008-02-23
PerfectionReview Date: 2006-11-29
Another Beautiful Trevor NovelReview Date: 2004-05-19
Trevor - the world's greatest modern tragedianReview Date: 2005-12-29


INCOMPLETE ENDINGReview Date: 2003-12-25
setReview Date: 2000-08-07
I didn't want it to endReview Date: 2000-05-23
A captivating storyReview Date: 2000-07-11
Alcohol, Shame, and being IrishReview Date: 2000-08-08
Angela's Ashes is riveting for the sheer horror of escalating human tragedy. Just rented the movie and listened to my 11-year-old son repeat over and over, "just when you think it can't get any worse...it does". The book is far more graphic and not at all for the faint of heart. Malachy Sr., who loves his children desperately, is incredible in his alcoholism but even more incredible in his confused indifference to the suffering of his family. Angela is simultaneously pathetic and heroic possessing all the destructive sarcasm of her pretentiously proud mother and sister with an ability to do what is necessary to ensure her survival, along with 4 of her 7 children. Denial kills 3 children and a marriage, while the want of the most basic human contact turns a mother to incest. Miraculously, Frank survives and even thrives, driven by the things that his father did not possess...common sense, the gratification of a hard days work, sobriety, and I would argue literary genius.
`Tis is the ending that Angela's Ashes required and the reader learns that some of Frank's parent's demons have come home to roost. Despite his ability to succeed in America, Frank finds himself trapped in dysfunctional relationships and making several alcohol-induced blunders. Frank's observations/experiences about America/Education in the 50's, 60's, and into the 70's seem very fresh through his Irish eyes (2 holes in the snow they may be). With this, `Tis takes on a more historical/documentary feel rather than a personal memoir. My wife felt that Frank whined a bit in `Tis and I'd agree that some of the later chapters about his teaching experiences contain some unnecessary tangents. You are left with Frank McCourt's bittersweet feelings on the death of Angela in New York and finally Malachy Sr. in Belfast.
Both works are absolute page-turners with the shame, and alcohol, and Irishness fanning the flames of your humanity with horror, sadness, and delight. Hoping for a third book to bring us through Frank's eventual divorce and life in the 90's.

Amazing story by an amazing authorReview Date: 2007-11-30
Why isn't Dervla Murphy better known?Review Date: 2001-09-04
Stirring and beautifulReview Date: 2002-10-14
Some of her experiences seem to belong to fairy tales, other's remind's one of Arabian Nights, and at other times, it seemed Murphy was whisked into Tolkien's land of Middle Earth with fierce and gallant warriors on horseback.
I will quote a couple of passages which highlight her sense of humor and observation.
"...But it was worth it all to rise gradually from that fertile, warm valley to the still, cold splendour of the snow-line, where the highest peaks of the Hindu Kush crowd the horizon in every direction and one begins to understand why some people believe that gods live on mountain tops."
"...when suddenly I came on the most unexpected sight-a playing field complete with twenty-two youths and a soccer ball. I know very little about soccer, but enough to know this is how it is not played. No one ever moved about trotting speed, no one ever tried to tackle anyone else, the referee never used his whistle, the ball was never headed and the two goalies sat crosslegged between the posts most of the time, looking abstracted. The real excitement from a spectator's point of view was caused by the fact that one side of the field had a sheer drop of 200 feet, so that the main object of all the players was to keep the ball from going into the ravine rather than to kick it between the posts."
Not Just For Bicycle FansReview Date: 2002-05-20
Additionally, unlike so many bicycle travelogues, this book doesn't focus on the author's bicycle! The focus remains on the journey, which renders it excellent reading for all, not just bicyclists.
This is a timeless read and one that can be revisited with pleasure.
BittersweetReview Date: 2004-10-09
I couldn't help feeling sad while reading this book. In 1965, when this book was published, most people were probably unfamiliar places like Kabul and Jalalabad. Now, of course, in the wake of the post-9/11 bombing of Afghanistan, Kabul is a household word. Turns out, that city was once breathtakingly beautiful, as well as the country around it. Murphy's trek takes her through Afghanistan at a time when the USSR and the US were vying for control of this country. The Russians were busy providing electricity and importing goods, while the Americans seemed to approach this ancient country with the intent to raze the traditional culture to the ground and replace it with a modern one. One wonders if, if both countries had never meddled with Afghanistan, there might never have been the Taliban? In any event, this book takes the reader back to a truly relevant experience of the not-so distant past.


a great work made betterReview Date: 2004-11-28
The beautiful book is loaded with hundreds of photos, explores the ancestry, methods of construction and why they were abandoned after thousands of years of use.
Marvelous work made even better by bringing the information up to date.
An essential resourceReview Date: 2001-07-07
This guide was our companion when roaming Dartmoor last JuneReview Date: 1999-10-29
an excellent referenceReview Date: 2007-03-09
Fine Scholarship, Fine WritingReview Date: 2003-02-12

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Excellent Presentation, Worthy of Criticism & DiscussionReview Date: 2008-01-05
There is little new information (if any) here, but the author's description of the functioning of the General Staff, the OKH and OKW from pages 17 to 101 is particularly easy to understand, and I say this as someone who first read Goerlitz's "History of The German General Staff" at the age of fifteen in 1954. It is this part that makes the book worth the price of admission.
Chapters 10, 11 and 12, offer nothing new except for one-sided cherry-picked references tending to support the author's far-reaching conclusions. Nonetheless, such support is weak at best. From time to time the author seems to understand this, but then he goes ahead and states his questionable conclusions anyway. For example, even though the author is quick to point out (& accurately) that memoirs are often self-aggrandizing, he uses a sole, questionable source (Lossberg) to describe Jodl's attitudes at the end of 1941 and his agreement that Manstein, at the time a newly-baked army commander, and someone who had never been responsible for more than one panzer division in his earlier corps and now 11th Army, was the leading general to assume overall command of the eastern front. Very doubtful, and something that cannot be verified!
The author correctly points out that many higher-ranking officers like Beck believed that Germany's only hope lay in winning a short, decisive military conflict rather than an economic or diplomatic course of action. Yep! Like a bridge player who carefully studies his cards and sees that there is only one course of action that might win the contract, he takes the sole option open to him. When it doesn't succeed, one should not criticism the player for not having used another strategy UNLESS IT CAN BE SHOWN THAT THE STRATEGY COULD (not would) HAVE BEEN SUCCESSFUL. Unfortunately, this is exactly what the author does without showing any realistic basis for alternatives. The player can be criticized for making the contract in the first place, but that was never the function of either the OKW or the OKH. I was also amused to see that the author took a similar position to the German defeat in World War I -- the high command again attempted to apply an operational solution to a strategic problem. Once more for the West Coast, what would the author have recommended they do? That he doesn't state.
Yes, intelligence concerning the Soviets was almost nil, but military intelligence world-wide has been notorious for being poor except in combat conditions. The US was and is no exception to this rule, and Ultra (not mentioned by the author) was indispensable to the Allies (most notably in North Africa.) In a limited time frame like that for Barbarossa, one does the best one can. As far as logistics are concerned, the German economy was not put on a total war footing until Speer did it in 1944 with the resulting improvements in production. Of course, by then it was too late, and at any rate, that was not within the purview of either the OKW or OKH. And the US also used the term "supply" just like the Germans. With regards to personnel, the Germans only had one chance against the Soviet Union and that was denied them by Hitler's racial policies. The Germans needed to fight a "War of Liberation" against the Communists, setting up puppet governments in the non-Russian states and utilizing their manpower. In spite of everything, the number of Hiwis was enormous and Russian units like Cossacks and the Vaslov Army still opted to fight alongside the Germans. But again, this was not an option open to the OKW or OKH. So given the situation, what was the high command to do? The author is silent on this point, but condemns the General Staff anyway. One feels compelled to point out that Beck paid the ultimate price, Fritsch sought death before Warsaw, and Halder narrowly escaped execution before the war's end.
Yes, there was a culture in the General Staff that viewed the Versailles Diktat (it was not a negotiated treaty) as unbearable and to be torn up as soon as possible. Yes, they wanted to regain lost territories. That is hardly new or difficult to understand in the light of history. To the extent that Hitler's aims coincided with theirs, the German senior commanders supported him. To their regret, they found themselves riding on the back of the tiger. Even at the end, von Bock's last words were to Manstein, "Manstein, save Germany!"
For a much fuller treatment on the German officer mindset that the author only alludes to, see Robert Citino, "The German Way of War."
Military personnel are normally conservative (as the author points out), and the General Staff operated much like they did in 1870. Insofar as their opponents were incompetent like the Polish, French, and British, they won easily through aggressiveness and vastly superior training. The US Army adopted much if not all of the German leadership doctrine and training methods after World War II, recognizing that US performance in Europe was spotty at best. War gamers traditionally equate three American soldiers to two Germans, and Marshall's contention that over 40% of American infantrymen refused to fire their rifles in combat brings "the greatest generation" into question. Live-fire training has never been possible to any degree in the American Army, mostly due to objections by civilians for the casualties it causes. Of course, another reason the Germans fought so well is that they executed over 30,000 of their own military personnel in the course of the war for a wide range of offenses.
That the Officer Corps was not prepared to conduct a modern war with the necessary personnel, logistics, intelligence, and economic basis is correct. But neither were the French, Polish, British, Japanese or Russians. The Axis were defeated through a combination of British and American code-breaking, Russian manpower, and American logistics and economic power. The US struggled to put 90 divisions on the ground in Europe, but changed the Red Army into a mechanized force while the Wehrmacht became increasingly dependent on horses. Yes, the German machines were good, but German engineers tinkered their way to oblivion and prevented mass production.
The author sums up with the following statement: "The myth persists of a supremely talented, if politically naive and ambitious, German officer corps being led unwillingly into war and defeat by a ruthless dictator, a megalomaniac with no understanding of the military art." If one removes the word "unwillingly" and tones down "supremely", that "myth" would seem to be true. Nor do I know any serious scholar that believes in the myth as stated. Maybe some portion of the readership does, but only if they are not well-read on the subject. The author then states an untruth: "They (the officer corps) made strategic decisions, independently and in support of Hitler's, that started a war...." I know of no strategic decisions made independently by the German officer corps or high command that started World War II. Maybe the author can enlighten me. They didn't even make strategic decisions in support of Hitler that started the war unless you count their support of Hitler himself during the crises of 1933 and 1934. For that focus on Hammerstein-Equord, Blomberg, and those that refused to back Fritsch.
The author also castigates the Officer Corps for continuing the war after its futility should have been obvious. Gee, that was why Halder resigned. One is also tempted to castigate Robert E. Lee and Confederate commanders for continuing the Civil War after the fall of Atlanta. But like German officers, (& the German opposition had already been told in no uncertain terms that the Allies would not help them), they could not rise in rebellion -- they could only play their cards as they were dealt and hope for the best. Maybe a miracle would take place -- it has before. Only in hindsight is everything so clear.
Like I said -- this book is an excellent starting point for discussion. But I deplore the current trend by the author, Wolfram Wette, and others -- they represent the pendulum swinging too far in the opposite direction from the memoir literature of the 50s and earlier studies.
And lastly, I must register my objection to the author's dissertation advisor writing the Foreword and even being referenced on the title page. It should have been enough for the author to acknowledge Murray in his Preface. Moreover, Murray clearly shills for the author, using adjectives like "outstanding" and "extraordinary." Obviously the standards of objectivity and propriety in the academic world (or Ohio State at least) have changed, and not for the better.
A new interpretation of an old dispute.Review Date: 2006-11-10
Extensively researched and thoroughly documented, as well as clearly and engagingly written, this book is a significant addition to the scholarly literature on the German armed forces in WWII, as well as a refreshing antidote to the tiresome rehashing of the Führer's blunders and the self-exculpatory memoirs of numerous German officers that appeared in the wake of Germany's defeat. Strongly recommended for those interested in the subject, and another fine work of military history from the University Press of Kansas.
5 STAR MILITARY HISTORYReview Date: 2006-10-15
High Command? What high command?Review Date: 2002-06-04
The problem was only partially Hitler's. The Germans never really created a staff to manage a global conflict. Hadler resented Hitler's inferference, but because it was usually stupid, not because Hitler should have been managing the war, not the battles. The Germans were superb at what they considered the "operational" level of command--the control of armies on a single battlefield. But they never looked at the "big picture."
The book also proves that the German army high command, such as it was, had serious failings. They simply did not understand the logistics of a campaign as vast as the Eastern Front. Nor did they have the intelligence gathering capacity to estimate what they were getting into when they attacked the Soviet Union. Worse, they did not even realize their problems.
This book can teach a lot about why people frequently fail to understand and act upon hard facts. Learning this can help avoid future disasters of any sort.
Shatters some old mythsReview Date: 2002-04-30
Megargee argues convincingly that the German Generals had a political agenda similar to the Nazis. That is they supported the abrogation of the Treaty of Versailles, they wanted an end to democracy and they wanted Germany to rearm and to become a great power again. A large number of Generals such as Rommel, Guderian, Zeitzler and Reichenau were if not committed Nazis, enthusiastic barrackers yelling support from the sidelines.
One interesting point is Megaree?s estimation of the ability of the German Generals. After the war a large number wrote memoirs in which they modestly estimated themselves as pretty good. Megaree concedes that from an operational point of view the German army did well. However it was vulnerable in a number of respects. The key mistake made by Germany in the war was the attack on the Soviet Union. It would seem clear that the planning for operation Barbarossa was deeply flawed. For instance the Germans knew nothing of the actual strength of the forces against them. (The Soviets had 5 million men, 20,000 tanks and 20,000 aircraft to the German?s 3million 3,200 and 3000 respectively) In addition the Germans had no clear plan of defeating the Soviets. Barbarossa was based on the hope that the bulk of Soviet forces could be destroyed near the Polish border. It was then hoped that the Soviets might give in or the government would collapse. However if this did not eventuate the Germans had massive supply problems. They had limited fuel, and they could not use the Soviet railway system until they changed the gauge. In fact when the Soviets failed to collapse the Germans suffered massive supply problems, not being able to supply their troops with winter clothing and struggling to maintain ammunition levels and fuel and spares for their vehicles and planes.
Thus throughout the war the German Army acted as if intelligence was not really worth worrying about and that supply was a problem which could be overcome by an act of will. This deficiency was not a problem in initial war in the west, as the distances were so small and the French and British acted incompetently when faced by the German advance. However against the Soviets it was fatal.
Megargee summarises the weakness of the German generals as one of a strategic weakness. It was one that they shared with Hitler and in fact it is clear that they had little insight into the reason for their defeat even after the finish of the war.
Another issue dealt with by the book is the question of the role of Hitler?s leadership in bringing about the loss of the war for Germany. Megargee clearly shows that it was only in the later part of the war (1944) that tensions arose between Hitler and the Generals. By this time the war was lost. Over the big decisions there was not a lot of disagreement.
This book although expensive is short and easy to read. It is interesting not just for those interested in the war, but it illustrates how history can be distorted by over reliance on self serving material.
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Kenmare UnveiledReview Date: 2008-05-09
Helpful guideReview Date: 2008-02-22
All you need to get around IrelandReview Date: 2008-02-23
Even the maps in the book are excellent. We ended up using the Rough Guide maps combined with a tourist map we got at the aiport for a large-scale view of the country. The Michelin driving map we brought ended up being too complicated to use.
After several great experiences with them, Rough Guides are now my guide book of choice. You won't be disappointed with this one!
Almost BlueReview Date: 2007-05-29
Always a great guideReview Date: 2007-06-07
If you like to really EXPLORE a country, rather than find the next good shopping area or find the most economical place to sleep, this book and ALL of the "Rough Guides" are for you!
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Is that it?Review Date: 2003-03-25
A riveting book especially for those who recall the music of his era. You will laugh and you may cry even if it is only because the book ends years short of the present day.
Excellent and InspiringReview Date: 1999-08-15
great bookReview Date: 1999-03-29
Banana RepublicationReview Date: 2003-06-12
How much of it is true, we'll never know. But the essential bits (the inception of the Boomtown Rats, their immersion into the music scene, other bands, Live Aid, etc.) are required reading for anybody who gives a damn about the music industry. There's loads of comedy as well as pathos, as well as some of the greatest quotes I've ever read in an autobiography.
If you can still find a copy, it's well worth owning.
best autobiography i've ever readReview Date: 2000-04-11

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Excelente!!Review Date: 2006-10-08
Real, Crudo, Divertido, una historia conmovedora.Review Date: 2006-01-25
Una vez que comienzas a leerlo ya no puedes parar y te quieres llevar el libro a todas partes, para saber que le depara a Franky en el proximo capitulo.
El la mejor memoria que he leidoReview Date: 2004-05-06
BRILLANTEZ HUMANAReview Date: 2000-06-14
DE LECTURA FLUIDA, SIN GRANDES PRETENSIONES ESTRUCTURALES MAS CON UNA SENSIBILIDAD DIGNA DE SER VIVIDA, ESTE ES UN LIBRO QUE NOS RECUERDA QUE EL SER HUMANO, ADEMAS Y ENTRE OTRAS COSAS NUNCA DEBERA OLVIDAR SU PROPIA CONDICION HUMANA. ES A FIN DE CUENTA LA LITERATURA QUE NOS NUTRE HORA TRAS HORA. Y ESTA ES A FIN DE CUENTAS LA CULTURA QUE NOS PERMITE CRECER.
LO RECOMIENDO SIN NINGUNA EXCEPCION.
La vida increible de Frank McCourtReview Date: 1999-10-25

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My ReviewReview Date: 2005-02-12
This is a lovely book.Review Date: 2002-07-22
Every time I read it I receive something new out of it- another sign of a great story. While it is somewhat of an indie classic, you should definately seek it out and read it!
ENRICH YOUR LIFE AND READ THIS BOOK -- OR LOSE OUTReview Date: 2000-04-25
I PERSONALLY KNOW A MAN THAT HADN'T READ IN 4 YEARS AND NOW IS GOING TO NOT ONLY FINISH THE BOOK, BUT WILL START READING AGAIN... DON'T MISS OUT, MEET THE LAST WOLF OF IRELAND!
Breat bookReview Date: 2000-06-17
I love this bookReview Date: 1998-07-01
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