Business Books
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ESTJ, ISTJReview Date: 2008-07-12
Addresses the real difficulty of managing opinionated pros Review Date: 2008-03-18
Brilliant Insights for the Many Alphas at the HelmReview Date: 2007-03-03
It is hard to not wax poetic about this book as I was so excited to literally walk into it in an airport store soon after it was published. Not one to usually look at hardback books, the title was alluring and the content took my breath away. Here were two top consultants working with some of the best and the brightest who had characterized the execs into four categories. Their process of categorization allows a much greater understanding by the executive than most of the others I have seen over the years.
Each of the four "types" (and most of us have a mix) have specific strengths and risks when it comes to leadership and effectiveness as a top executive. As an executive coach, I really like helping each "alpha" I work with to look at the "risks" of their personality traits rather than call anything a weakness. We play to our strengths and mitigate our risks. This offers a framework from which we can look at what is working, what isn't, and set very specific goals for behavioral change.
Every successful executive has some/many alpha traits. Kate Ludeman, PhD and Edie Erlandson, MD at Worth Ethic, offer an online test that is incredibly helpful as it provides very clear explanations of the specific strengths and risks indicated by the individual. The conclusions and recommendations they offer are extremely valid (from a practical point of view). Having worked with hundreds/thousands of alphas over the past 25 years, I wish I had the benefit of this screen and understanding of their conceptualization process for each client earlier. This is one of the few items I always use when working with a new client.
Breaking the traits into strengths and risks is really what it is all about. Although I have used a SWOT analysis for years in all levels of work (with individuals or with boards and strategic planning), I've always hated the "W" term, weakness. This is such a judgmental and pejorative term to most people, and sounds very permanent. The term "risk" is ever so much better to work with (and hints at the situational component). So even if SROT won't be a best seller, I now explain that what I want to look at are their personal risks, not weaknesses. Every exec is comfortable with risk. It's how we live, and really is an important part of what gives the fabric of life a certain richness and depth. A risk is something that one can assess and make decisions about. A weakness is just, well, yuck.
Alpha MaleReview Date: 2007-08-23
A Landmark Management Study of Alpha MaleReview Date: 2007-05-09
Both writers marry hard data on some 1,500 executives and base on their abundant coaching experience with senior executives from Fortune 500 firms to figure out why such top dogs become pit bulls that snowball problems and expose their vulnerabilities. In short, alpha males are various in terms of their different traits they possess such as commander, visionary, strategist, and executor. Some are inclined to act like visionaries that often dream up exotic ideas but hate naysayers. Others have an uncanny ability to deal with crisis but tend to exercise their authority through intimidation and domination. Both writers conclude that Trump's `apprentice' mentality would do more harm than good. In today's business environment where trust, respect, and collaborative dialogue between corporate bigwigs and coworkers are vital for business survival and growth, both writers offer alpha males a list of `awareness of self and others' tools that could guide them beyond the `alpha triangle' trap and move themselves and their people to effectiveness.
This book is a comprehensive study of alpha males. It is also a landmark management study that not only fills need for alpha males but also provides an impetus for further research on this subject. Revealing the importance of tapping human potentials in teams to high performance, alpha males should learn how to involve the whole team that harness their intelligence, vitality, and drive without wreaking havoc on working relationships. They have to put aside their `zero-sum' jungle mentality as well as personal glory in pursuit of the alchemy of human connections. This book is accompanied by a website that contains an online alpha assessment to testify whether you are an alpha male or not and also your alpha strengths and risks. It helps readers undertake a self-awareness exercise in order to understand and modify their tendencies and risk areas. Chapter 8 provides alpha males with a repertoire of tools to practice emotional and physical reset such as stress relief and endorphin increments in order to achieve high-level health and wellness.
This book is highly recommended for readers who are interested in understanding more about the upside as well as downside traits of alpha males. It is also a highly recommended book for alpha males who aspire to leverage their strengths and subdue their flip-side risks for the best interest of shareholders and their people.

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A must-read for business and interpersonal successReview Date: 2006-09-17
The Big AhaReview Date: 2006-05-02
The BIG AHAReview Date: 2006-05-02
AHA, a PRACTICAL guide to Workplace ConflictReview Date: 2006-05-01
The Big "Thank You"Review Date: 2006-05-01


Brought Back MemoriesReview Date: 2000-04-06
Format is great: direct and conciseReview Date: 2000-02-24
I bought your book.Review Date: 2000-01-27
The book jumped out at me.Review Date: 2000-03-28
An empty readReview Date: 2000-04-11

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Enjoyable BookReview Date: 2008-10-03
A Must Read for Any Business OwnerReview Date: 2008-09-30
Lot's of great examples, enjoyable book to read. And it gave me ideas and inspiration how I can do better in this department.
The Celebrity ExperienceReview Date: 2008-09-26
Must have customer service book!Review Date: 2008-09-23
You don't have to be in the service industry for this book to be relevant to you. Many of the stories shared are things you can relate to if you've ever gotten great customer service. My favorite is the "consider it done" phone at the Gaylord Opryland that Donna discusses in great depth. Donna recounts stories of picking up the phone to "consider it done" and the person on the other end going to great lengths to ensure everything is taken care of to your satisfaction.
Fun stories...actionable tips...and common sense! BUY THIS BOOK!
You need to own this book!Review Date: 2008-09-21
Donna combines easy to implement action steps with solid company wide strategies to make your customer feel special.
She also reminds us how we can be sure we are doing our part as an A list customer too.
For any business owner, this book should definitely be on your bookshelf. And given to each team member in your company.
Such a delightful book!
Teresa Morrow
Owner of Key Business Parnters

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Strong Argument for an Employee-Friendly WorkplaceReview Date: 2008-04-23
In 1996, authors Bill Catlette and Richard Hadden noticed that every single one of the top 15 companies listed in Fortune's "Most Admired Corporations" were also widely recognized as exceptional places to work! Hmmmm.... Catlette and Hadden conducted a study of such companies over a ten year period, with interesting results: Compared to their top competitors, the "Contented Cow" companies consistently enjoyed big financial gains in every important way--productivity, revenues, and growth.
The book is not without its flaws. For example, Wal-Mart is listed as one of the "Contented Cow" companies--a designation that Barbara Ehrenreich's Nickel and Dimed: On (Not) Getting By in America certainly puts the lie to. Still, CONTENTED COWS makes a strong case for the connection between sound human resource management and successful financial management--a connection far more direct than many managers think. So in my opinion this book is highly relevant for today's globalized-and-outsourced Corporate America.
Doni Tamblyn is author of Laugh and Learn: 95 Ways to Use Humor for More Effective Teaching and Training and The Big Book of Humorous Training Games (Big Book of Business Games Series)
Who's Milking Whom?Review Date: 2001-08-06
"For one, they communicate better. Without the din and prattle of bureaucracy, people listen as well as talk; and since there are fewer of them they generally know and understand each other. Second, small companies move faster. They know the penalties for hesitation in the marketplace. Third, in small companies, with fewer layers and less camouflage, the leaders show up very clearly on the screen. Their performance and its impact are clear to everyone. And, finally, smaller companies waste less. They spend less time in endless reviews and approvals and politics and paper drills. They have fewer people; therefore they can only do the important things. Their people are free to direct their energy and attention toward the marketplace rather than fighting bureaucracy."
These remarks are directly relevant to the key points which Catlette and Hadden make in this book. It is no coincidence that the most highly admired companies (i.e. those for whom employees of their competitor companies prefer to work) are also the most profitable as they dominant their respective marketplaces. They include FedEx, GE, Hewlett-Packard, Southwest Airlines, 3M, and Wal-Mart. Revealingly, each of these six was founded by entrepreneurs and each has since retained its entrepreneurial spirit. They are among the "Contented Cows" which have outgrown the "Common Cows" (e.g. Consolidated Freightways, General Motors, Texas Instruments, United Airlines, Xerox, and Sears) by a margin of roughly four to one. Catlette and Hadden explain why.
At one point in their book, they assert that "just as productive employees are not always satisfied, satisfied employees are not always productive." A "Contented Cow" company offers generous employee benefits, including those which address personal needs. For example, EDS has a car repair facility, bank, store, day care center, and dry cleaners on-site. However, a "Contented Cow" company also has leaders (at all levels) who recognize the importance to their employees of meaningful work to do, high standards to which everyone is held accountable (a "level playing field"), a clear sense of purpose and direction, feeling appreciated, and finally, meaningful opportunities for professional growth.
There is a "Summary" at the conclusion of each of the 14 chapters. These lists of key points will be invaluable to those who may wish to re-read the book (all or in part) as they attempt to formulate strategies and tactics to transform their own organization into a "Contented Cow." I hasten to add that these key points are relevant to ALL organizations regardless of their size or nature. "To become Contented Cows. companies must realize that just as they have choices, their employees (particularly the better, more skilled ones) do so. The new rules of the game have been set, and now it's only a matter of time before everyone learns how to play, and play it to their advantage." Quite true. Contented employees should never become complacent employees. I am among those who believe that great leaders inspire rather than motivate others: they activate in them what is, in fact, self-motivation. Davenport and Beck address this in The Attention Economy, correctly suggesting that there is a form of ADD in the business world which has serious, indeed profound implications for managers at the executive level.
Decision-makers in "Contented Cow" companies understand full well what will attract the attention of those for whom they are responsible. The challenge is to involve and then engage them productively and enthusiastically, indeed passionately in the given enterprise. Only if and when they are can the nature and extent of relationships with customers ensure sustainable profitability. Those who share my high regard for this book are urged to check out David Maister's Practice What You Preach. His key point, with which Catlette and Hadden obviously agree, is that individuals as well as organizations must have impeccable integrity. "Contented Cow" companies are nothing more and nothing less than human communities within which such values are constantly affirmed, not merely in word but in deed.
Business BovinesReview Date: 2001-04-02
Facts vs. "Flavor of the Month"Review Date: 2002-01-24
What dairy farmers already know!Review Date: 2001-04-02

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A Breath of Fresh AirReview Date: 2003-09-01
Christian Values + Business Practices = Strong ValuesReview Date: 2003-08-26
Christian Values + Business Practices = Strong ValuesReview Date: 2003-08-26
Christian Values + Business Practices = Strong ValuesReview Date: 2003-08-26
Christian Values + Business Practices = Strong ValuesReview Date: 2003-08-26


Highlight of my morningReview Date: 2007-05-19
Scott Adams is my heroReview Date: 2006-03-24
Dilbert -- better than last yearReview Date: 2006-03-14
looking forward to yet another day!Review Date: 2006-05-28
Can't do without it.Review Date: 2006-03-13
I tried to persuade myself that I could use that one, and do without the daily, but I caved in, and ordered this again. Makes the working day get off to a routinely funny start, always a chuckle. A great gift too.
I can't fault it.


A must have for all women entrepreneurs!Review Date: 2008-08-06
An easy read with great real life examples of how to apply the philosophy to your own situation. It's changing my life. I'm listening more to my Inner Samurai and it's leading me down a path I intuitively wanted to follow a few years ago, but had decided to pursue something else instead.
If there is one book that should be on all women entrepreneur's shelves - it's this one.
Truly InspirationalReview Date: 2008-07-15
indeed-listening to my inner samurai-gets me saneReview Date: 2008-04-24
and know my identity accounts for my best interest at heart-to have power
and meaning-on purpose
thank you infinetely!
jannew
"First page-turning, self-help book I've ever read!"Review Date: 2008-06-28
A must read for any woman!Review Date: 2008-04-30
Reid guides the reader through the most essential part of starting a business: preparing herself! Reid's gentle insightfulness helps the reader explore her own thoughts and feelings that pertain to business and personal success. Each chapter holds new gems that help unfold the readers potential and remove self-created barriers. Reid inspires, guides and empowers readers to greater self-awareness and greater success.

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A Must ReadReview Date: 2002-10-05
A must for anyone in the process of organizational changeReview Date: 1999-01-24
An excellent way to be reminded of obstacles of change.Review Date: 1998-06-26
Worth & Trust at the Center of RelationshipsReview Date: 1998-05-04
A unique treatment of an important topicReview Date: 1998-04-04
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This Book is NOT boring!Review Date: 2008-07-14
He explains through example that nothing in life is free.
Mises Made EasyReview Date: 2002-11-30
Hazlitt proceeds to apply the above lesson to numerous government actions. By drawing the reader's attention to the unseen effects, the failure of socialism is exposed. Take for example government "jobs programs." If the government employs 500 people, one might think that government has "created" 500 jobs. However, government had to tax its citizens to fund these jobs. Had the money been left in the hands of taxpayers, their spending would have resulted in an equivalent number of employed individuals. Government didn't "create" jobs - it merely destroyed jobs in the private sector. On issue after issue, Hazlitt demonstrates that government intervention in the economy fails to achieve its stated goals (although its real goal - an increase in government power - is always achieved). In addition, many basic economic falicies are refuted, such as "machines destroy jobs," and workers need "to earn enough money to buy back the products."
If you are new to the study of economics, don't stop here. Be sure to read Rothbard's "Man, Economy and State"; Von Mises' "Human Action"; and Reisman's "Capitalism." They are the twentieth century's "big three" works in economics.
Perfect intro to everyday economicsReview Date: 2004-08-03
brilliant introduction to economic thinkingReview Date: 2003-08-25
hazlitts book is inspired by the proto-austrian thinker frederic bastiat (ca. 1800 - 1850) and his famous essay 'what is seen and what is not seen' - the essence being that any good economic policy should always take account of the long term effects on every group within society and not only the short term effects on some special interest group.
after finishing this really easy to read introduction to economic reasoning you should continue with the just as easy to understand 'economics for real people' by gene callahan as well as the essay collection 'planning for freedom' by mises.
Great Introduction to EconomicsReview Date: 2008-01-16
As a retired Army officer and student of political philosophy, I found "Economics in One Lesson" a great book for anyone who wants to understand basic economic theory.
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