Organizations Books

This book is a great source of information for those who need more organization in their office. There are tips to benefit clerical staff as well as administrators. The suggestions are easy to follow and can be adapted one at a time.

Successful scheduling is a hallmark of a successful and productive classroom. "Get Organized!: Time Management for School Leaders" is a complete and comprehensive guide for education professionals to maximize the value of their time and spend it wisely. Citing the tips as easy to execute and easier to follow, "Get Organized!: Time Management for School Leaders" should be considered by every school leader and for community library education collections.

If you are looking for a quick and easy way to organize your work environment and your life...you have to get Frank Buck's book! I know him personally and his tips work. Each day he leaves his desk clean because of the system he shares in "Get Organized: Time Management for School Leaders." You really don't have to be in education to benefit from the time management strategies. The book is an easy read and his practical ideas can be implemented immediately. What are you waiting for?

I just finished Frank's book, and, despite the plethora of time management books available, I found his to be refreshingly practical. You can tell he has been in the trenches of school leadership, as his useful suggestions address the realities school leaders face. Whether a teacher, principal, or any other school/district leader, you'll find at least three ideas you can use immediately.

I learned of this book title and author mentioned on the ASAP horse rescue website, and I'm very glad I did. A lot of careful thought goes into the decision to take on the lifelong commitment of adopting a rescued horse. This book brought up many easy to understand details I may not have considered properly before making a decision. Nothing speaks more clearly than experience. With all of the helpful references, it's a very useful and enjoyable read.

This book is a fantastic read for those interested in the practical side of rescuing horses. It describes the various conditions rescued horses may be suffering from and how to recognize them. I highly recommend this book to anyone who might even consider starting a horse rescue or rescuing a horse from a bad situation.

This book complies basic information and is layed out well and a good starter book.. One thing I was disappointed is that it didn't really outline how to start up a Horse rescue but then again it didn't state that it did- A overall nice book !

I found this book extremely informative and an enjoyable read. The author obviously writes from experience and with a desire to encourage responsible horse ownership. She offers helpful advice for first horse owners and outlines the issues involved when taking on a horse in distress. For those of us with soft hearts and a lack of good sense, when it comes to an animal is trouble, this is a handy and humorous guide that will help us do the most good where it is desprately needed.

Wonderful array of best practices of the top global companies

Wonderful array of best practices of the top global companies

Excellent overview as well as best practices in globalizatio

This is truly a fascinating study about globalization. As told by Marquardt "two years ago, a large consulting firm that helps companies go global gave me a list of the ten most common questions its clients had about globalization :

1. How do you create a global culture?

2. What are the key components of globalization?

3. How do you create a global mind-set?

4. What kinds of skills should we look for in global managers?

5. Why do some people fail when going overseas?

6. How do we establish a global training program?

7. What experiences should we give our future leaders?

8. Should everyone in the organization become globalized?

9. Is there an order or process in which a company should go global?

10. Where can we go for help as we work toward globalization?

This list inspired me to write this book, for I realized that these questions had no easy answers and that only a handful of companies had resolved even of these issues."

In this context, after defining six components of his "GlobalSuccess" model, Marquardt explores and illustrates these six components, namely corporate culture, human resources, strategies, operations, structure and learning with best practices of more than forty successful global companies, such as : GE, Whirlpool, Colgate-Palmolive, Shell, Coca-Cola, Xerox, FedEx and HP.

I highly recommend this study. As proclaimed by Jack Welch " companies either globalize or they die."

I work for a not-for-profit organization that has increased its non-US activity (as measured by revenue) by 150% in the last 10 years. Four years ago, we began considering the governance and operational implications of this change. Going Global for the Greater Good was one of the key tools we used to orient member leaders, managers and staff to what such change really entails. Her continuum, "The Six Stages of International Engagement," helped us understand where we were and to what we aspire. We were on the edge between levels 4 and 5 at that point. As a result of our work, informed by this book, we've brought in new member leaders from outside the US, added technical infrastructure in Europe, and continue to increase our non-US activity every year. A major change being contemplated in our governance structure this year (April and May 2008) could take us to the cusp of level 6.

Nonprofits considering expanding into the global arena are often overwhelmed by the complexities and sensitivities involved. Koenig's book breaks the process into practical steps for integrating global considerations into all the strategic directions and goals of the organization. It is realistic about the challenges but optimistic about possibilities. Useful features include bibliographies, an excellent index and case studies of global efforts by organizations. The book cannot be compared to any others I know of because there aren't any others. Koenig has filled a gap and filled it well.

The practical advice and examples from a variety of organizations both large and small are balanced with clear explanations of the principles as well as the personal and organizational challenges of action on the global stage. This sort of activism is not easy and Bonnie Koenig's insights are very helpful. Eve Sullivan, PARENTS FORUM®

As someone who spent many years working or volunteering in multinational organizations and who cares deeply about international issues, I found the book to be an excellent primer for a nonprofit thinking about entering or deepening its international engagement. I truly believe that it is essential for every nonprofit to become more aware of its role in the global community. This book can get your nonprofit started.
While most of the examples are from US nonprofits, in the spirit of the book, the author also includes examples from other countries.

You might be surprised at the nonprofits that already have benefited from international connections, such as Chicago's StreetWise, Boston-headquartered City Year, or the Association of Fundraising Professionals.

The book is easy reading and raises issues that any nonprofit will need to consider as it deepens its international involvement. It gives very helpful examples of other nonprofits that have addressed some of those issues. It is not in the scope of the book to give detailed answers to every question - for example, the mechanics of fundraising in other countries.

Of particular usefulness is the author's attention to both strategic and practical advice for nonprofits going international - from big picture issues such as organizational structure to more mundane but essential challenges such as setting up phone meetings across international time zones. The book is particularly good at highlighting cross-cultural communication considerations. Ms. Koenig's 20 years of experience working with local, national and international nonprofits, and her time spent living abroad, clearly show through.

The Good Corporate Citizen: A Practical Guide is a very detailed and complete handbook on corporate philanthropy for those corporations that that wish to make a meaningful contribution to the improvement of their communities, but it is extremely useful for individuals and family foundations that want to make a difference as well. Ms. Rubenstein has done an excellent job of raising the questions that donors must answer in this extremely complex area of philanthropy. And the book is just what the title says - it's an extremely practical guide with lots of examples and helpful detail.

Ames Sheldon, Director of Development, College of Biological Sciences, University of Minnesota

At a time when corporate philanthropy is rapidly changing, Doris' guide is helpful in navigating your journey. She provides smart and insightful analysis for corporate decision-makers and fundraisers seeking support. The Good Corporate Citizen helps the business executive develop a practical plan for giving and helps the nonprofit executive better understand the motivations and needs of companies wanting to be engaged in the community they serve.

We bought this book for our financial investments advisory firm, to create a good citizenship program; but we found that the information it contains is equally useful for some of our clients who are considering starting private family foundations. The lessons offered for most policy areas can apply for either kind of business: for profit and non-profit.
J & B Papazian
E. Lansing, MI

Every executive and business owner should read this book! It's important for today's leaders to recognize the vital role that business plays not only in our community but how it's relationship with community affects the bottom line. This author's words have inspired me to start a giving program for my own business.

Good Governance for Nonprofits takes the somewhat confusing ingredients of board governances and puts it into simple, real, applicable terms. A must read for anyone serving or managing a nonprofit board.

[...]

Having served on a number of nonprofit boards this book describes very precisely how more management organization and thinking can assist those with "good intentions" who often serve on nonprofit boards and probably should not. It should be a book given to all new directors invited to join the board. Given a more structured look, nonprofits will find that they cannot continue with "it's his/her time to be on the board". The annual affirmation statement of board members should be a must for all directors as it brings a focus to why they are there and what is expected.The ideas and suggestions in the book are applicable to nonprofits of every size. While a good portion of the book is obvious and reasonable, it is unfortunate that the obvious is not always practiced by more well intentioned board members. Bringing a longer term strategic focus can only assist an organization in building a more successful future.

This is a readable and USEFUL book for all non-profits. The principles are solid and are adaptable to organizations at any and all stages of growth and development. The authors encourage the quest for good governance as a journey for the board to take together. Their willingness to share their many significant handouts is appreciated for it not only saves work to re-create them but they are a representation of the authors' learning discovery and wisdom. I highly commend it to all who work with non-profits.

This is a practical "add-water-and-stir" book with everything you need for developing a Board Policy Manual. I am recommending it to all of my nonprofit clients.

Proven Strategies Professional Use to Make Their Proposals Work is the rare book that delivers what it promises. It looks under the hood and tweaks the writing process in an insightful and cogent way. From developing a strategic approach, to researching to establish need, to using logic models to develop your grant application, to thinking through your evaluation plan, and using your budget to tell your story -- all the grant development building blocks are here in useful detail. Michael Wells has gifted the reader with street smarts and soul. My two thumbs are way up!

It is rare to find a book directed towards the experienced professional. The logic model section is especially helpful for planning more complicated applications including those to federal agencies. I found the information thorough, well presented, and usable, which is refreshing in a book about writing grant applications. I also found the case study exceptional. Seeing a winning proposal is always helpful but seeing the thought process behind the writing is a great way to get the point across. No matter how long you have been writing grant proposals, you can always learn more. This book gives excellent insight into today's funding world.

Michael Well's book is an excellent resource for grant professionals who have moved beyond the basics and are interested in expanding their knowledge and professional skills.

Michael has been actively involved as a leader in the developing grants profession, and his many years of professionalism and experience are evident in this work. He covers a wide range of topics that are faced when developing grant proposals, as well as managing and tracking grants. Further, he offers excellent real-life examples and samples.

I especially found the section on developing logic models to be useful. This is an area of grant proposals that many grantwriters handle poorly, and Michael has provided clear guidance and excellent examples that will help developing grant professionals take their work to the next level.

I would definitely recommend it to grant professionals interested in moving behind "Grantsmanship 101."

Although the title says that this book is to cover "Beyond the Basics," it will also serve as a good primer checklist to tell you what you need to get started. It begins with a general discussion on the rising number of nonprofits that are seeking grants from the rising number of granting organizations.

From there it goes into what it takes to make your grant fit what the grantor is looking for. It lightly covers each point of grant seeking including mundane things like accounting/budgets and the impact of various laws and IRS rulings like Sarbanes-Oxley. It also goes into what the reader is going to be looking for such as how the grant will be managed, why the foundation doesn't like to fund adminstration, operating costs and endowments, and other points.

Perhaps the most important part of the book is its discussion of where to go for more information on nearly every aspect of the grantwriting project. Many of these are web related at no cost, others such as the authors favorite books on grant writing have fairly nominal costs.

Amazing !
This book explained me for the first time the words of the Roman Canon we say at every Mass:
"Deign to regard with gracious and kindly attention and hold acceptable, as You deigned to accept the offerings of Abel, Your just servant, and the sacrifice of Abraham our Patriarch, and that which Your hight priest Melchisedech offered to You, a holy Sacrifice and a spotless victim. Most humbly we implore You, Almighty God, bid these offerings to be brought by the hands of Your Holy Angel to Your sublime altar, before the face of Your Divine Majesty."
The book explains that what the priest does during the Mass cames from what the ancient high priests of the first Temple did when in the Holy of the Holies.
More: this amazing book also gives a key to better understand the first Christian literature: many themes that no other books succeeded to explain now are very clear.

While I do not agree with Barker's main conclusion - that El/Elyon was exclusively equivalent of the Christian "Father in Heaven" and Yahweh was the preexisting Jesus (I think "Yahweh" applies to both) - this book is a great reference into the primary sources. A must have for any serious theological library.

I enjoyed and highly praised Ms. Barker for her book "The Great Angel" in which she demonstrates that the first Abrahamic Jews were instead Henotheistic - that is, a belief in multiple Gods while reserving worship for one of those many Gods - and so picked up this book shortly thereafter I was done with "The Great Angel". I was not disapointed at all. Once again Ms. Barker has shown that, despite the common protests of Evangelical Christians, the first Christians, like the early Hebrews, not only followed strict ordinances and priesthood institutions, including Temple ceremonies, but that they had Henotheistic - if not polytheistic - views. She also deomstrates how the first Christians viewed Jesus as Yahweh incarnate - not El or God the Father - and shows plainly from biblical texts - both cannonical and non-cannonical - that Jesus was not viewed as God icarnate until later Greek and Latin Church Fathers basically did what Josiah did in 621 B.C.E. that is, change and alter biblical texts into conforming with their Hellenized views. (This is something that Mr. Ehrman shows effectively in his book "Misquoting Jesus")

But the part that I was most impressed with was Ms. Barker section of the book that deals with the Melchezidek Priesthood and it's role in the early Christian Temple ritual. I can't do the book any justice by trying to explain this in my review, so I will instead simply recommend that the reader read it for him/herself.

So, in the end, this book was a convincing and compelling tome that shows that, contrary to what anti-Mormon critics such as James White want you to think, the first Christians not only practiced Temple rituals but that they held Henotheistic views as well.

So I would recommend this book as an essential read to those who are interested in 1st century Christianity. I also would recommend "The Great Angel" to read along with this excellent tome.

(Looks like Joseph Smith is coming out on top once again against his critics. And it looks like he was right about one thing, that is, that Temple ritual is essential within God's Plan of Salvation and was understood by the first Christians. Praise to the Man!!)

This book bridges the gap between Judaism and Christianity and refutes alot of preconceived ideas that Hellenistic Platonic ideas embellished what began as a simple Jewish Messianic movement. Barker claims that the rituals of the Orthodox Church go back to a more ancient form of Judaism based on the First Temple which was suppressed in the 7th century BC by King Josiah and later Ezra who rewrote the Old Testament which we now have. However, the beliefs of this form of First Temple Judaism were still prevalent in Jesus' day and were revered by groups such as the community responsible for the Dead Sea Scrolls and the Jewish Apocryphal literature. After 70AD this form of Judaism survived in Christianity.
Some of these ideas are found sporadically in the Old Testament ie Ezekiel's vision of the Chariot Throne, Isaiah's visions in the Holy of Holies, and the seventh chapter of Daniel's "Son of Man". However, the emphasis on the Melchizedek Priesthood, Enoch, and Heavenly ascents which are found in the New Testament, especially Hebrews and Revelation, are all but absent in the Old Testament.
First Temple Judaism stressed the idea that certain mortals achieved a divine status and ascended to Heaven while they were still alive, that Yahweh, the Lord of Israel was the Son of God and that Wisdom was his mother. The emphasis and revered status of Wisdom was replaced by the Law by Jewish reformers returning from Babylon.
Jesus saw himself as the incarnation of the Lord of Israel, the preexistant Son of God. The vision he had of Heaven opening during his baptism, of the entire world when he was in the wilderness, and his transfiguration were all part of a belief system which can only be found in the New Testament and Jewish apocryphal literature, particularly the books of Enoch, The Ascension of Isaiah, and the Odes of Solomon.
Barker defends Philo's premise that Plato was more influenced by Judaism than the other way around. Pythagorus, who influenced Plato, received his religious ideas in Palestine and Syria during the time of Ezekiel and before the reform of Judaism.
The Eucharist, which is the most important sacrament beside baptism, is the continuation of the Day of Atonement ritual in which Jesus took the roles of the High Priest as well as the sacrifice. Orthodox churches still perform the ritual in a separate area of the church which corresponds to the Holy of Holies in the First Temple which represents Heaven on Earth.
Many of the rituals of the primitive church to include the liturgy, signing with the cross, praying toward the east, were passed down from Jesus and the disciples in secret and were not committed to writing because the deeper meanings of these rituals could only be understood by a few. Some of the earliest fathers attested to this to include, Clement of Alexandria, Origen, Ignatius of Antioch, and Basil of Caesarea.
The Orthodox liturgy is a reenactment of the events portrayed in the book of Ezekiel and Revelation. The deeper meanings of these two books can only be understood as such and not turned into ridiculous modern day science fiction.
Barker spends alot of time discussing the significance of the ancient Holy of Holies which contained the ark and the throne of the Lord and how ancient kings, beginning with Solomon were anointed with divine status there and how prophets received revelations there. The figure of Wisdom, the feminine aspect of God the Father, was described in The Gospel of the Hebrews as Jesus' mother, not unlike Philo writing about Wisdom giving birth to the Logos. The Trinity doctrine and the veneration of Mary were not Hellenistic additions to Christianity but sprang from the very Judaism which Jesus and his followers belonged to which was suppressed and all but destroyed by both Christians and Jews later on.
I'm glad I ordered the paperback version of this book when I did. It should definitely be brought back.

Margaret Barker taps into the Temple ceremonies of Israel and the Early Christian Church to show a pattern of supression among the leaders in both. The sacred oral traditions of temple worship are wonderfully covered. Her insight into pre-exile Israelite beliefs, the Deuteronomist purge and the very early christian writings is inspiring. I loved every page and recommend it to those who share a belief in the lost cult of the temple.

Reading "Guiding Growth" has been a joy - finally a practical book about vision. Like Lipton, I was suspicious about the whole vision industry, but his book has helped to look at the concept in a different light.
The distinction between the 3 principles - raison d'etre, strategy and values is most insightful (especially since raison d'etre and strategy are often mixed up).
Despite all good intentions, the reality is that the vision process often ends with the communication of a vision statement. Lipton shows how the real impact can go far beyond just an energising event: it is pivotal in guiding and sustaining growth.

In my own experience vision is often treated with more suspicion in Europe than in the US. Lipton's book, however, is as valuable for those who are in charge of building or changing an organisation in the US as in Europe (or any other part of the world) - Guiding Growth goes beyond the hype. It asks some tough questions and invites you to think about how you can unlock the wholehearted commitment of your workforce by providing meaning to the existence of the organization. A must.

I was the founder and CEO of a small software company ..., and was approached by a much larger technology company ... . After making an acquisition offer I could not refuse, I sold my business to them and agreed to run it for four years.

If only we had read this book about using vision to guide growth during our transition. Ultimately, the acquisition failed within two years for the buyer. This book offers three components of a well-developed organizational vision: raison d'etre, strategy and values. The buying company never took the time to go beyond a "bumper sticker" for a vision statement. Although it did seem on track with my company's reason for being, there was never an agreement on the strategy. The tension and disagreement (not to mention the time taken) related to these differences effectively crippled my previously highly motivated and productive staff. The key values of the two companies could not have been more different. The centerpiece of our values before acquisition involved doing whatever it took to make our customers happy-most of which had on-going consulting contracts with us. The executive from the buying company literally told my staff that this philosophy was both unnecessary and an expensive luxury.

This book struck a real chord with me because it made it so clear where the gaps were. It obviously would have taken more than a book to convince the buying company to think more carefully through their plan, but having it all documented could've made the upcoming potholes in the road more obvious. And if we had actually implemented an agreed vision, I am sure the business could have continued on its previous success.

The first half of the book lays out how vision is important and why it is not just another buzzword, but how it is a crucial element to grow a company. The second half gives more guidelines on the details of implementation. It took some patience to pull all the ideas together in Part I-it is much more conceptual than Part II-- but stick with it-its worth it. The anecdotes are great and the corresponding checklists and appendices give it a lot of substance. The second half is an easier read and filled with practical management advice-some related directly to vision and some just good solid management practice guidelines.

As a seller of my business, I was very successful. I would have preferred to make the buyer even more successful and watch my company flourish with their greater resources. This book came four years too late for me. I will certainly recommend it to current clients in my consulting practice and keep it handy for my next venture.

Yippee! No academic psycho-babble, overly complex diagrams, or overly simplistic management fables in this one. "Guiding Growth" is smart, witty, and engaging - a must-read for business leaders concerned about sustainable competitive advantage.

Lipton begins by admitting something few other professor/consultant/authors would ever dare: he was wrong. Convinced that the link between vision and growth was over-rated, that vision statements were just a passing fad, Lipton was surprised when his research proved exactly the opposite. Now, readers can reap the benefits of Lipton's change of heart. In "Guiding Growth," he leads us through the journey of understanding how valuable a clear vision can be when articulated and acted upon in a powerful way.

Mark Lipton's writing voice is passionate and profoundly personal. While this book is well-grounded in research and experience, it is Lipton's use of stories and metaphors that will have a long-lasting effect on you. Yes, he makes you think; more important, he makes you feel something in your heart and in your gut. It is this quality that sets this book apart from other business books.

Be forewarned: the feelings "Guiding Growth" provokes can be very uncomfortable at times. Throughout the early chapters, I stopped often to think and jot down notes about my own vision, my own raison d'etre, as Lipton raised "Why?" questions over and over again. By the end of Chapter 4, I was saying "Yes! Yes! Yes!" as the vision for my work became clearer. Reading Chapter 5 brought tears to my eyes as he described the strong connection between vision and deeply held values based on life experiences.

The second half of the book holds valuable advice for all business leaders: how to put that vision into action, overcome obstacles, and avoid pitfalls. Lipton's Vision Framework has been tried and tested - he proves his points with examples drawn from well-known companies.

Kudos to Mark Lipton for having the guts to publicly concede that he was wrong and for taking the time to share his lessons learned with us in this book. -- Cynthia C. Froggatt, author of "Work Naked: Eight Essential Principles for Peak Performance in the Virtual Workplace" (Jossey-Bass/Wiley, 2001), ...

Ah, corporate vision statements. Before reading Guiding Growth I did not put great faith in them. I, as the author, Mark Lipton, was not convinced of the power of corporate visions at the beginning of his research. Visioning to some extent has been a management fad that has come and gone. However Lipton's research finds that for companies who truly have a vision that helps their companies stretch and grow, and is deeply embedded in their organizations; the market returns are demonstrably better.

Vision, in Lipton's model is composed of three elements: raison d'être, strategy and values. In Guiding Growth Whole Foods Market is quoted as saying `our vision statement reflects the hope and intentions of many people. We do not believe it always accurately portrays the way things currently are at Whole Foods market so much as the way would like things to be. It is our dissatisfaction with the current reality, when compared with what is possible, that spurs us toward excellence and toward creating a better, company and world.' Strong stuff indeed. And in ManyWorlds' experience, for many companies the articulation of a vision is often based on their heritage, not to where they want to grow, and not what differentiates them.

Lipton also examines the role of executive groups (not teams) and the alignment of people processes with vision, to bring the vision alive, real and accountable. The book is as much about leadership and organizational culture as it is about growth and vision, which are of course the fruits and seeds of each other, within the organizational greenhouse. He writes, `Organizations rocketing through extended periods of growth. To succeed, they need a combination of all the right ingredients and they must be in near-perfect alignment. If one element is missing, or out of alignment, then the potential for failure rockets as well...all organization share the same need to have the right ingredients in place and to ensure they are aligned and that is what the executive group accomplishes through the vision framework.'

Peppered with examples from a range of companies and with deeper analysis of high-growth organizations such as Oakley, Lipton has done an excellent job of presenting both a visioning framework and insights into culture and leadership into a practical and usable work. Helpful lists of questions, checklists and exercises bring this already enthusiastic text to a more approachable and actionable level. Highly recommended for executives and managers from a variety of functional areas including business unit heads and `service lines' such as HR.

I'm a massage therapist and used part of this book to study for the National Certification Examination for Therapeutic Massage and Bodywork (NCETMB). This book is really helpful for showing you how to take a client history. This book is needed because it shows you the legalities and proper way to run a massage business. Documenation protects you in cases of audits and also is a source for assessing the client's progress and contraindications. I also studied the following for the National Certification Exam:
The Ultimate Study Guide for the National Certification Examination for Therapeutic Massage and Bodywork: Key Review Questions and Answers (Volume 1), (Volume 2), and (Volume 3)
(Author: Patrick Leonardi)
The last 3 books helped me to prepare for the type of questions encountered on the national certification examination. I highly recommend all 4 books. I passed the first time with the help of these books

Very thoroughly explains why to document manual therapies, professionalism, and how to document effectively. Diana Thompson has lots of experience and know-how to share!

Her first edition of "Hands Heal" was a collection of forms used for charting massage therapy sessions. When I saw the new book on the shelf being three times as thick as the first I thought "Oh my what more can be done with charting!" I now understand her obsession with charting. It is not just charting your sessions, but learning to communicate what you do, so the medical community and the public will begin to understand massage therapy as a healing modality. Communication starts with the therapeutic relationship with the client. Healing begins when the client becomes involved in the process. Then you can pass the information along to all parties involved - the lawyers, the doctors, whoever. If you document every treatment, you will be able to find out what is working and what is not with each individual. Documentation can assist you in builing your practice and support the massage profession as a whole. I particularly liked the section on ethics as she supports the idea of peer groups, mentoring and supervision as a means of development for the practitioner. I believe the future of the profession lies in those areas.
If you are a massage therapist in any state, this will guide you to a successful practice whether you are involved in billing insurance companies or not.

I've watched this book evolve over a number of versions. Each one gets better and better. Yes, at times Dianna Thompson appears obsessive but on the other hand, that's what makes it great. Recently I was asked to write a detailed case summary that will be used as evidence in a lawsuit for a client I saw over a year ago. My SOAP notes are what saved the day for me. Thanks Diana. This book is essential for anyone working in a therapeutic environment.