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Cranfield School of ManagementReview Date: 2002-06-04
University College, LondonReview Date: 2002-06-04
IBMReview Date: 2002-06-04
CampaignReview Date: 2002-06-04
Category Director, Britvic Soft DrinksReview Date: 2002-06-04


Thank God for Dr. Dink!!!Review Date: 2001-02-15
Dr. Dink has found the cure for my financial ills!Review Date: 2001-03-08
Witty, practical and persuasive...three cheers for Dr. Dink!Review Date: 2000-11-18
Great book for non-finance people!Review Date: 2000-12-10
This book has some very practical advice about getting out of debt and staying out of debt. The author also provides some insights into investing. What this book has that I have not seen in other finance type books, is the ability to draw in the reader ... you don't feel like you are reading a finance book but rather you feel as if you are having a discussion with a friend, an advisor .... yes, even a teacher. Dr. Dink is indeed a teacher. I felt as if I had sat down with him and he was telling me about the mistakes he's made, the mistakes that are common and then what to do to avoid them. For those of us who have made those mistakes [and there are lots of us] you feel like you're not alone and his advice is easy to follow. Of course, that doesn't mean it's easy to DO what he says ... but it's easy to understand his advice.
Dr. Dink has a conversational way of writing. The reader gets a glimpse of his personal life and how these finance 'lessons' worked for him, his friends and others.
I found that I was able to read this book quickly, and I'm sure will be going back to it for advice. As a business professional, I found the information valuable. I'd recommend it for younger people as well, especially those starting out. It's a great gift for college students in particular.
Appealing, Homespun Advice for Improving Household FinancesReview Date: 2000-12-26
This book would be fun to read, even if you weren't interested in household finances. The writing and the slant are very appealing.
Dr. Dink is a charming fellow. He admits all of his own weaknesses and mistakes in a totally disarming way. While many "experts" on personal finances try to elevate the subject, the effect is to make people feel embarrassed by their mistakes. Dr. Dink has a fundamental respect for others and for himself that make you feel right at home.
Dr. Dink, by comparison to the media stars you see on television every day telling you what to do financially, comes down to your level (wherever that may be) with sympathy and understanding, points out that you are okay and can succeed, and helps you to see your own way to accomplishing what you want.
Three aspects of the book are particularly commendable:
1) The decision process of Q-Q-Kachoo. The book describes the process far better than I can here in a few words. The essence is to use three perspectives simultaneously: total cost carefully quantified over time; looking at the pros and cons of a decision (a la Ben Franklin); and checking your gut (seeing how you feel about the decision). If all three point in the same direction (positively or negatively), chances are that you have made a good decision. Many very sophisticated decision-making techniques apply these same fundamental concepts, just in more complicated ways. If you are interested in learning more about that subject, see Smart Choices.
2) Creating comfortable ways to draw your attention to the main areas where you can increase your income, reduce your expenses, save and invest money better. This is not rocket science nor brain surgery, but the details can easily get lost . . . and bad decisions follow. Dr. Dink gives you a simple, quick way to spot those opportunities and find your own, pleasant solutions.
3) Providing detailed examples from a variety of perspectives. Many of these will hit home for you. Everyone, for example, will resonate to the idea of paying green cash for things as a way to save money. We all spend less when we have to dole it out, bill by bill, than when we can use a credit card or a check. You don't have to do pay in cash, but you will appreciate the power of the example . . . and perhaps sometimes you will use this approach to your advantage when it makes sense.
As you can see, Dr. Dink's strength is that he has great common sense and a wonderful common touch about human psychology and finances. He doesn't do this kind of work to build himself up ego-wise. He is truly a servant of clients. Very nice, Dr. Dink!
After you have finished applying the lessons of this book to your own finances, I suggest that you become a Dr. Dink, Junior, and share the lessons with someone else you care about. In helping someone else learn these principles, you will reinforce and extend your own learning.
Keep your eye on your financial vital signs, and a long, healthy financial life will follow!


For Once Nice Guys Finish FirstReview Date: 2008-10-14
The authors start by identifying and studying the practices of comanies that honor and serve their customers, employees, suppliers,partners, investors and even the commuities in which they operate. After identifying 28 companys which score high marks in these areas, then and only then do the authors take a peek at the bottom line performance of this group. They then compare these bottom line results with their counterparts which are driven by the traditional and singular focus of shareholder wealth.
The results are eye opening as the FoE's profit performance is 8 times that of those companies which compulsively and almost exclusively pursue the bottom line in the interest of shareholder return. The book makes a compelling arguement that nice guys (business people) can finish first and that by paying attention to its stakeholders rather than just its shareholders a company can excel even beyond the paragons described in the works of Jim Collins.
Firms of Endearment is an excellent work and should be included in the curricula of business schools around the world.
Be Open MindedReview Date: 2007-12-02
Why some companies seem to have a devoted customer base...Review Date: 2007-06-20
Contents: A Whole New World; It's Not Share of Wallet Anymore - It's Share of Heart; New Age, New Rules, New Capitalism; The Chaotic Interregnum; Employees - The Decline and Fall of Human Resources; Customers - The Power of Love; Investors - Reaping What FoEs Sow; Partners - Elegant Harmonies; Society - The Ultimate Stakeholder; Culture - The Secret Ingredient; Lessons Learned; Crossing Over to the Other Side; Acknowledgements
On Wall Street, companies are usually judged on their profit. Squeeze as much out of your business as you can, cut costs wherever possible, and make sure you meet your numbers. To be sure, plenty of companies are successful under those rules (such as Wal-mart). But when you look at their performance over the last few years on the stock market, returns have been stagnant or have trailed the field. The alternative way to run a business is as a "firm of endearment" (FoE). These companies have a passion for what they do/sell, they have a strongly defined purpose for what they want to accomplish, and they look to contribute to society in more ways than just the quarterly dividend to shareholders. These FoEs, like Costco, Whole Foods, Harley-Davidson, and others, include stakeholders to mean all parts of society that they touch... shareholders, employees, the community, etc. The focus isn't on pure profit, but instead on contributing to the well-being of all the stakeholders. That's why a company like Costco can afford to pay their employees a living wage, have low turnover, and *still* turn a substantial profit. They have captured the hearts of their customer base, and that base will go out of their way to shop at Costco whenever possible. That's also why a company like Ikea can propose a new location and have nearly universal acceptance in the community, while a new Wal-mart location brings out protesters in force. There's obviously a lot more that differentiates FoEs from their counterparts in the marketplace, but once you recognize an FoE, you'll understand why they are successful by *not* following the same formula as everyone else.
It's tempting to think that all the FoEs covered in this book can do no wrong. That's not the case. JetBlue was/is an FoE that badly damaged their reputation during the winter when storms caused massive cancellations. It even led to the resignation of the CEO. Like other business books of this genre (In Search Of Excellence, From Good To Great), only time will tell how these companies will fare over the long term. It may well be that a decade from now, the stars of this book will have all fallen to the wayside. But I would venture to guess that the companies covered here will have a much larger margin of forgiveness than would other companies that are just focused on the next quarter...
This is a book that is highly recommended for anyone running a business. It should cause you to rethink the factors of success for your company, as well as point you in directions that could lead you to become an FoE in your niche.
Excellent description of a service oriented business modelReview Date: 2007-05-16
Wegman's supermarkets for instance presents an excellent shopping experience. I particularly love their cheese department where knowledge people stand ready to discuss their magnificant array of choices and even to giving you samples to taste seemingly without end or sales pressure. In turn I buy far more cheeses than I would otherwise. We both win.
But then they turn to Wal-Mart and repeat a litany of alleged problems with employees, suppliers, and communities. My own experience with Wal-Mart is limited to one store in the small town where I live. But my experience doesn't match the alleged problems. I go there, the people, from the greeter at the door to the most junor sales clerk are friendly and willing to walk halfway across the store to help me find something. I talk to people who work there (away from the store) and they universally say that it is the best job they've ever had. Does the Wal-Mart experience depend on the store? Are the alledged problems just that, allegations? And for that matter, does every Wegman's have such an excellent cheese department? And what about Microsoft? Everyone (nearly) uses their products and most people hate the company. What does this say about their future? I guess we'll just have to watch and see.
This is a book that describes one way of doing business that has worked for a lot of companies. It provides a good insight into what these companies do.
Why "endearing companies tend to be enduring companies"Review Date: 2007-05-16
In the Prologue, when discussing The Age of Transcendence through which the contemporary business world is now proceeding, the co-authors (Rajendra S. Sisodia, David B. Wolfe, and Jagdish N. Sheth) suggest that it is "a cultural movement in which physical (materialistic) influences that dominated culture in the twentieth-century are ebbing while metaphysical (experiential) influences become stronger. This is helping to drive a shift in the foundations of culture from an objective base to a subjective base: People are increasingly relying on their own counsel to decide what the truth is...That shift acknowledges a long-suppressed idea in a world largely guided by Newtonian certainty that chemistry Nobel laureate Ilya Prigogine says is scattering to the winds: Ultimately, everything is personal."
Thus do the authors establish a frame-of-reference for the thesis of their book: That each stakeholder in an organization tends to thrive best when all stakeholders thrive. That is, no stakeholder group is more important than any other. "It is disciplined dedication to the well-being of all stakeholders that separates firms of endearment from their competition." Stakeholder relationship management (SRM), the authors suggest, can achieve and then sustain superior business performance that, in turn, will create n a decisive competitive advantage. They are convinced that SRM business models will increasingly be seen "as the most efficacious way to achieve sustained superior business performance in years to come" but only if (huge "if") the interests of all stakeholder groups are brought into strategic alignment.
Two Questions: Are all stakeholder groups of equal importance and do they have the same interests? Also, are all members of a stakeholder group (e.g. shareholders) of equal importance and do they have the same interests? These questions occurred to me as I read the first chapter, especially the brief discussion of the "distinctive" core values, policies, and attributes that firms of endearment (FoEs) share in common. Eventually, Sisodia, Wolfe, and Sheth provide answers to these questions, answers best revealed within the narrative.
If indeed "endearing companies tend to be enduring companies," how do the 28 FoEs that "made the final cut" for this book compare with the 11 companies praised by Jim Collins in Good to Great? "Over a 10-year horizon, FoEs outperformed the Good to Great companies by 1,026 percent to 331 percent (a 3.1-to-1 ratio). Over five years, FoEs outperformed the Good to Great companies by 128 percent to 77 percent (a 1.7-to-1 ratio). Over three years, FoEs performed on par the Good to Great companies: 73 percent to 75 percent." (FYI, there are no duplicates on the two lists.) As with the exemplary companies discussed by Thomas J. Peters in Robert H. Waterman, Jr. in In Search of Excellence, not all companies on any such list continue to meet the criteria that were the basis of their initial selection.
For me, some of the most interesting material is presented in Chapter 11, "Crossing Over to the Other Side." At one point, the authors cite Oliver Wendell Holmes's observation "I would not give a fig for the simplicity this side of complexity but I would give my life for the simplicity on the other side of complexity." They then quote one of my favorite passages in James O'Toole's The Executive's Compass:
"To move beyond the confusion of complexity, executives must abandon their constant search for the immediately practice and, paradoxically, seek to understand the underlying ideas and values that have shaped the world they work in. Managers who clamor for how-to instruction are, by definition, stuck on the near side of complexity."
According to Sisodia, Wolfe, and Sheth, the big challenge of the times is to transcend the zero-sum mindset because, given the profusion of new opportunities, absolutes (by nature limiting) are found everywhere on the near side of complexity. "They emerge from people's perennial quest for pat solutions, or `silver bullets,' as they are sometimes described. This is a key point because, as Sisodia, Wolfe, and Sheth explain, a zero sum mindset leads to the conclusion that one stakeholder group can only benefit at the expense of the other stakeholder groups...However, opportunities increase by an order of magnitude when the mind breaks free of zero-sum thinking."
There are specific reasons why endearing companies tend to be enduring companies and one of the most important is their having "the ability to transcend ruthless competition and embrace the fruits of cooperation [which is] the essence of evolved humanness."
Those who share my high regard for this book are urged to check out Bill George's Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value and his later book, True North: Discover Your Authentic Leadership, co-authored with Peter Sims. Also Michael Ray's The Highest Goal, Adrian J. Slywotzky's The Upside: The 7 Strategies for Turning Big Threats into Growth Breakthroughs, Enterprise Architecture As Strategy: Creating a Foundation for Business Execution by Jeanne W. Ross, Peter Weill, and David Robertson as well as Ram Charan's Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't, Lynda Gratton's Hot Spots: Why Some Teams, Workplaces, and Organizations Buzz with Energy - And Others Don't, Robert J. Herbold's Seduced by Success: How the Best Companies Survive the 9 Traps of Winning, Jack Alexander's Performance Dashboards and Analysis for Value Creation, and Michael Useem's The Go Point: When It's Time to Decide--Knowing What to Do and When to Do It.

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Best read along book.Review Date: 2008-10-31
Great book for parents and children!Review Date: 2008-10-16
Fun for the kids and the parents!Review Date: 2008-08-15
great sequelReview Date: 2008-07-04
Charming and lyrical storyReview Date: 2008-06-13
Collectible price: $10.00

Classic and Valuable ReadReview Date: 2007-03-25
Success while being yourself.
Developing a healthy ego.
Finding friendship and love.
Getting the job you want.
Turning challenges into success.
This book focuses on achieving success through positive relationships and a healthy mental attitude. For more information on achieving financial success, you may want to read "The 17 Principles of Creating Wealth," by Phillip Collinsworth.
ExcellentReview Date: 2007-03-23
More amazing secrets from Napolean HillReview Date: 2004-06-12
Grow Rich with Peace of Mind offers information not in Hill's other books and includes discoveries made by Hill after he wrote Think and Grow Rich. Grow Rich with Peace of Mind offers foolproof techniques for achieving power to earn a high income and to enjoy genuine inner peace at the same time.
Grow Rich with Peace of Mind can help you reach your all of your goals and enjoy it.
Grow Rich with Peach of MindReview Date: 2005-09-25
I conquered one of my fears while reading it.Review Date: 2004-10-27
This book is truly life altering. I look forward to finding Mr. Hill on the other side after this life and thanking him for this wonderful book.

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Solid way for liberal arts types to break into tech corpsReview Date: 2001-10-12
Followup to my Jan 30, 2000 review - I GOT A HIGH TECH JOB !Review Date: 2000-07-16
The Best Book Out There!Review Date: 2000-06-21
Build your confidence in searching for positions in hi techReview Date: 2000-08-05
Wayne D. Ford, Ph.D., author of "The Accelerated Job Search" docwifford@msn.com
Great Book, even Better PresentorReview Date: 2000-08-21
It is informative even to a person with no computer background, I was a bio major in college!!!
Now I am in software, as a Assistant Product Manager and really exceling, it is true what Bill says, it is the mindset and savvy that will carry you, the technical stuff you can and will learn along the way
I was able to apply the principles in his text in giving advice to ppl on how to get their own tech jobs (advising them to buy the book)
his book is fun to read, inspring, and chalk full on insider stuff it would take yeeeeeeeeeeeears to figure out on your own, frankly, it is one of the best investments you could ever make

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Great PurchaseReview Date: 2003-02-27
A Must Have!!!!Review Date: 2002-12-16
I just wish I had this book years ago when I was first on my own away at college. I would highly recommend this book for any woman (or even young woman) who is, or wants to be, independent!
The best book I've ever purchased three copies of.Review Date: 2003-09-29
The book is arranged just as the title implies: the 'home' section talks about picking out a home, navigating the breaker box, and unclogging pipes--things no girl should have to turn to a repairman or neighbor for. The 'car' section lends comprehensive advice as to the maintenance and repair of every gal's automobile, as well as how to recover control of the car in times of enormous distress (and the section delegated to Road Tripping alone nearly one-ups Cameron Tuttle?s "Bad Girl's Guide to the Open Road"). And lastly, the 'money' section pares down managing a checking account, as well as combating identity theft, into equally understandable, dare I say manageable, scenarios.
Not two days after I'd purchased my own copy of the book, I bought one for my best friend; do the same for the gals in your life. This is the one book every girl should keep front-and-center. The information jam-packed into this smiley little reference book is outright empowering: knowing how to take on every circumstance, no matter how wee or how devastatingly harrowing, gives a young woman both the confidence to take matters into her own hands, and consequently the blessing of new independence.
Terrific!Review Date: 2005-08-03
Not all it's cracked up to beReview Date: 2005-03-07

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Wish there were more "tricks of the trade."Review Date: 2002-12-21
HELPFUL TO WRITERS AS WELL...Review Date: 2002-07-30
It's hard to believe Nancy Rainford hasn't written more books. Perhaps a humorous novel about her business? The book flows with the ease of a best selling novel!
5 stars to this one!
Marsha Marks
It's like being a fly on the wall of a talent agencyReview Date: 2005-01-16
Here's the real deal kidReview Date: 2002-06-03
A must for anyone who is building an acting career!Review Date: 2003-03-19
The book is not just a primer on the Hollywood protocol and pecking order, but "How to Agent Your Agent" goes into such wonderful detail so as to demystify how an actor should handle his/her agent. So many actors are constantly in a quandry of how to handle a situation with their agents, or they are downright dissatisfied with their agents. This book helps an actor to define what you have control over and what you can change. Years of experience are in this book to help keep actors from making mistakes when it comes representation.
Thank you, Ms. Rainford, for telling it like it is (and being such a great storyteller).

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An outstanding guide recommended for any library strong in job opportunities and career guidanceReview Date: 2008-11-14
Good resource for all job-seekersReview Date: 2008-11-03
A friend in the "G" gave me a copy of this book and told me that it was "hilarious." Granted, Ms. Whiteman has some funny cartoons in it and her style is an easy read. But more importantly, gave me the get-up-and-go attitude to put on my game face and apply for jobs with more than a modicum of confidence.
The book comes with a CD of resume templates and other useful cheat sheets, if you will. It helped me get my career organized in a tidy, presentable fashion. It also inspired me to produce some attention-grabbing cover letters that conveyed my skills persuasively and attractively in my application packets. After studying it, too, I felt that I was prepared for interviews, or I was after I conducted the practice sessions that she suggests where someone sits and asks you potential questions. It makes you think on your feet!
"How to Land a Top-Paying Federal Job" made a world of difference in helping me stay away from vague and long-winded answers and I was finally able to connect with prospective employers, including the one that actually hired me just last week. Whew.
I would really recommend this book to any harried jobseeker, whether they want to work for the government or a company. And I plan on using it again in my efforts to move up in the world for an even better position down the road.
Must-Have Guide for the Clueless Federal Job HunterReview Date: 2008-10-27
I had been thinking about making a mid-life career move from the private sector to a Federal postion and was cluelessly submitting applications. I am now embarrassed by my early naivety and all the mistakes I was making. Lily's book completely explained the ins-and-outs of the Federal job hunting process. Its better than any online information or verbal advice I could find. Her book is a fun to read, step-by-step guide. Every chapter is packed with useful information and tactics.
The Ultimate Guide to Federal Job HuntingReview Date: 2008-09-30
Lily Whiteman's impressive "How To Land A Top-Paying Federal Job" -- available on Amazon.com -- explains exactly what you need to do to get hired by the federal government. A federal employee for more than 16 years, Whiteman is also a federal career coach who writes a career column for Federal Times and a contributes to the "Jobs" section of the The Washington Post.
A CD that accompanies the book provides an invaluable list of paid federal internships for recent graduates and fellowships for professionals. In addition, the CD features outlines on how to write the job application's essay, three pages of potential interview questions, worksheets, resume templates and much more.
Using real-life examples, success stories and tips, Whiteman dispels several myths, including that government salaries are low, the federal hiring system is difficult to understand and that it takes a long time to get hired for federal employment. In fact, after reading and highlighting this book, you will not only build up your confidence, but learn countless ways to get that federal job you have always wanted.
The book is divided into four parts, each focusing on the steps involved in obtaining a federal job. In the first part, the author provides concrete ways to find a federal employment, how to find success at a job fair and pages of online resources. The second and third parts discuss in detail how to take charge of the federal employment application process, including the KSAs and cover letter, and what to do before, during and after an interview.
The last part provides a collection of strategies, tips and real-life examples on how to excel at your job and earn the promotion you deserve. Examples include taking advantage of professional organizations (a list is included on the CD), agency-paid training opportunities (Web sites included) and how to improve your annual evaluation.
Particularly helpful are charts and tables scattered throughout the book. In one table, Whiteman provides a guide for those interested in Capitol Hill jobs, and in another, the author offers tips how to write and market professional achievements. Additionally, complete with examples, Whiteman offers constructive advice on how to prepare a resume and cover letter that sets you apart from others and dramatically improves your chances for an interview.
Great Book for Federal Government EmploymentReview Date: 2008-10-19
The book is well-written, easy to understand, and full of great examples and practical, easy to implement advice. The section on negotiating Federal job offers is especially useful. Lily Whiteman is a Federal employee, and her examples are based on her experience and those of the other Federal employees. The book is very valuable, and has been very helpful to me and many others. Whether you're looking to enter the Federal workforce or improve a current Federal employment role, this book is indispensable.

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A must readReview Date: 2008-09-18
Susan Bock
The Success Coach for Women in Business
www.SusanBockSolutions.com
praise for chick biz owners!Review Date: 2007-07-23
Great Read!!Review Date: 2007-03-16
SO Inspirational! Review Date: 2007-04-27
As far as information goes, this is not an all-encompassing "what to do" to check off your list as you go about starting a business; but rather, an uplifting and inspiring read that affirms the burning desire within yourself to launch a venture of your very own. Wanna-be-business-owners need to be inspired from time to time as our very creative natures overanalyze details to the point of discouraging ourselves from even making that first step.
Upon beginning the read you are welcomed with the profound statement that if you have a strong desire to start a business, very few things will satisfy that desire, other than starting a business. What a refreshing thing to hear! - that I am not simply obsessed for some odd reason - reading this book helps me come to an understanding of my own entrepreneurial spirit.
We all long to make our mark on this world in some small way, and for some, that mark is to create a company from one's own passion and ideals and vision. At the VERY least, this book is a must-have to reach for again and again for inspiration.
A wonderful book for women wanting to start their own businesses, but who would love to hear from other women about how to
do itReview Date: 2007-04-29
This was a nice book. It points out that women and men typically have different motivations for starting their own businesses. The author says men are usually starting a business for their healthy ego and to make money. And women instead start a business so they can have more control in their lives. There might actually be some truth to that - at least for the older generation of men and women who start businesses.
I'm actually part of the younger generation of men and women born in 1962 or thereafter. And I don't think men and women (my peers) are all that different today when starting a business. Both sexes in my generation are faced with job opportunities that lack security, pension plans, and wages that can be lived on comfortably. Both sexes are faced with escalating gasoline prices without a commensurate jump in their salaries. And both sexes are competing for the same jobs. Both sexes are quitting the corporate world and starting their own businesses today because they see more opportunity AND CONTROL in doing that instead of collecting a W-2.
This book talks about the unique strengths of women, and the author may have a point there. But I don't think (1) trusting intuition, (2) focusing on relationships, and (3) putting more emphasis on life balance are strengths that women have a lock on.
But what men of my generation have an abundance of is male role models in business. And the wonderful thing about this book is that the author has interviewed a few successful women entrepreneurs and documented their stories so women in my generation can read the book and benefit by hearing from female role models in business. Female readers can gain words of wisdom from other women who have been there and done that. And that's what makes this book so good. 5 stars!
PS. A nice companion book to this one is Small Business Big Life (ISBN: 140160336X). Consider giving it a read.
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In today's highly litigious society, knowledge of what is permissible in marketing is essential, even more so given the complex regulatory framework in which organisations operate today.
This book is well written, easy to understand and is a must for any truly professional marketer.