Organizations Books
Related Subjects: Fraternities and Sororities
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Putting It All TogetherReview Date: 2007-10-18
Blanchard's 25-year cumulative definition of leadershipReview Date: 2007-04-24
An Integrated One-Volume View of Ken Blanchard's Work on LeadershipReview Date: 2006-12-12
More than once, I've wondered how I should fit all the pieces of his views on leadership into one finished jigsaw puzzle. Clearly, the views are humanistic, idealistic and inspiring. But how do we combine them all? My confusion was eliminated by reading Leading at a Higher Level which does an excellent job of integrating three decades worth of writing into one coherent set of ideas and directions for implementation.
If you tried to boil down this book into one idea, it's that of having the right target . . . what Dr. Blanchard and his partners and associates call the triple bottom line -- being the provider of choice for customers, the employer of choice for employees, and the investment of choice for investors. I'm not inclined to quibble, but in the rest of the book it's clear that other stakeholders are supposed to be considered (people who use the offerings, partners, the community, suppliers, and those affected by the company). I wonder if the triple bottom line doesn't need to be expanded to have more bottom lines.
Here's how the book is organized:
I. Set Your Sights on the Right Target and Vision
1. Measuring leadership performance -- the HPO SCORES model which is:
a. Shared information and open communications
b. Compelling vision
c. Ongoing learning
d. Relentless focus on customer results
e. Energizing systems and structures (ways of getting things done that fit with the vision)
f. Shared power and high involvement
As you can see, this is a highly participative concept of leadership where everyone has a role.
2. The Power of Vision
II. Treat Your Customers Right (Raving Fans created by Gung Ho people)
III. Treat Your People Right (Direct, Coach, Support, or Delegate depending on how prepared your people are for the task, and use one minute praisings and redirections and apologies)
IV. Have the Right Kind of Leadership (Servant leadership and diagnosing your own leadership perspective and style)
The bulk of the book is focused on the third topic, treat your people right, which is Dr. Blanchard's key operating philosophy.
The most interesting aspect of the book for me, however, was Dr. Blanchard's occasional revision of his philosophy. For instance, I could never understand why Dr. Johnson and he emphasized one-minute reprimands as much as one-minute praisings in The One Minute Manager. Dr. Blanchard makes a long-needed shift in that view to point out that one-minute redirections and one-minute apologies are needed much more often than one-minute reprimands.
Who will gain the most from this book? Someone who wants to see a process spelled out that can be used for being a humanistic leader and who hasn't read many books on the subject. If you've already read everything that's ever been written and feel comfortable with how Dr. Blanchard's many books fit together in application, you probably won't gain much additional knowledge from this book. But if you would like a friendly review of books you've enjoyed, you'll find the reading to be a pleasant experience. I enjoyed learning more about Dr. Blanchard's various colleagues.
If you haven't read anything by Ken Blanchard, just buy and read this book. It tells you everything you need to know about the other books. You could then expand your appreciation selectively by reading the fables that go with those books where you want to have a deeper understanding . . . by adding a story to go with the leadership lessons.
Be the leader you would like to have! That's the advice of Norman Schwarzkopf. I'm sure he would approve of this book.
Integrated View of LeadershipReview Date: 2007-02-19
Blanchard argues that in high performing organizations everyone's energy is focused on three issues:
1. Being the provider of choice. To keep your customers, you must go beyond satisfying them, you have to turn them into raving fans.
2. Being the employer of choice. Workers seek opportunities where they feel their contributions are valued and rewarded.
3. Being the investment of choice. Money flows to organizations that provide viability, visibility and performance over time.
To achieve these goals, Blanchard argues, your organization must become a HPO - a high performing organization. The author employs the acronym SCORES to illustrate the six elements found in every HPO:
1. Shared Information and Communication.
2. Compelling Vision.
3. Ongoing Learning.
4. Relentless Focus on Customer Results.
5. Energizing Systems and Structures.
6. Shared Power and High Involvement.
In an HPO, Blanchard writes, every thing starts and ends with the customer. Each organization member is passionate about developing sophisticated knowledge of customers and sharing the information throughout the organization. This is accomplished three ways:
1. Decide. If you want raving fans, you do not announce it. You plan for it.
2. Discover. After you decide, it's critical to ask your customers' for suggestions to improve their experience with your organization.
3. Deliver + 1 per cent. Excite your people to deliver this experience, plus.
Enablement is the key to beating your competition day-after day. Allowing your people to pit their brains and allowing them to use their knowledge, experience and motivation is critical. To guide this transition to an enablement culture, leaders must use three keys:
1. Share Information.
2. Declare the Boundaries
3. Replace old Hierarchies with Self-Directed Individuals and Teams.
This requires a special leader: the servant leader. Leadership has two parts: vision and implementation. They need to find out what their people need to be successful and they make a difference in the lives of their people and in the process, their organization.
Required reading for everyone who wants to become a better leaderReview Date: 2007-08-11
A better definition of leadership, according to the author, is the capacity to influence others by unleashing the power and potential of people and organizations for the greater good. Leadership should not be done purely for personal gain or goal accomplishment: It should have a much higher purpose than that. Leadership can be defined as the process of achieving worthwhile results while acting with respect, care and fairness for the well-being of all involved. When that occurs, self-serving leadership is not possible. It's only when you realize that it's not about you that you begin to lead at a higher level.
Being a successful leader is not only about leading your organization, but your customers as well. According to the author, to keep your customers, you can't be content just to satisfy them; you have to create raving fans. Raving fans are customers who are so excited about the way you treat them that they want to tell everyone about you. A good example of how this works is Domo Gas, a full-service gasoline chain in Western Canada, cofounded by Sheldon Bowles. Back in the 1970s, when everybody was going to self-service gasoline stations, Bowles knew that if people had a choice, they would never go to a gas station. But people have to get gas, and they want to get in and out as quickly as possible. The customer service vision that Bowles and his co-founders imagined was an Indianapolis 500 pit stop. They dressed all their attendants in red jumpsuits. When a customer drove into one of Bowles' stations, two or three people ran out of the hut and raced toward the car. As quickly as possible, they looked under the hood, cleaned the windshield and pumped the gas (p. 42).
A successful leader must also have a workable vision, and be able to clearly communicate and share this vision with his organization. When Louis Gerstner Jr. took the helm of IBM in 1993-- amid turmoil and instability as the company's annual net losses reached a record $8 billion -- he was quoted as saying, "The last thing IBM needs is a vision." In an article in The New York Times two years later, Gerstner conceded that IBM had lost the war for the desktop operating system, acknowledging that the acquisition of Lotus signified that the company had failed to plan properly for its future. He admitted that he and his management team now "spent a lot of time thinking ahead." Once Gerstner understood the importance of vision, an incredible turnaround occurred. In 1995, delivering the keynote address at the computer industry trade show, Gerstner articulated IBM's new vision -- that network computing would drive the next phase of industry growth and would be the company's overarching strategy. That year, IBM began a series of acquisitions that positioned it to become the fastest-growing company in its segment, with growth at more than 20 percent per year. This extraordinary turnaround demonstrated that the most important thing IBM needed was a vision (p. 24-25).
Leaders must also know how to lead their workforce. Giving people too much or too little direction has a negative impact on people's development. Situational leadership is based on the belief that people can and want to develop, and there is no best leadership style to encourage that development. You should tailor leadership style to the situation. This is pretty much common sense. But leaders should also train their people in self leadership. For example, Bandag Manufacturing experienced the value of self leadership after a major equipment breakdown. Rather than laying off the affected work force, the company opted to train them in leadership. The company began holding their managers accountable and asking them to demonstrate their leadership capabilities. They were asking managers for direction and support and urging them to clarify goals and expectations. Suddenly, managers were studying up on rusty skills and working harder. When the plant's ramp-up time was compared to the company's other eight plants that had experienced similar breakdowns in the past, the California plant reached pre-breakdown production levels faster than any in history. The determining factor in the plant's successful rebound was primarily the proactive behavior of the workers, who were fully engaged and armed with the skill of self leadership (p. 104-105).
Leaders must also encourage team work, and be part of the team themselves. Teams provide a sense of worth, connection and meaning to the people involved in them. A study of 12,000 male Swedish workers over a 14-year period revealed that workers who felt isolated and had little influence over their jobs were 162 percent more likely to have a fatal heart attack than were those who had a lot of influence in decisions at work and who worked in teams. Data like this -- combined with the fact that teams can be far more productive than individuals functioning alone --provide a compelling argument for creating high involvement workplaces. Furthermore, according to a 2003 Gallup study, "actively disengaged" people -- workers who are fundamentally disconnected from their jobs -- are costing the U.S. economy between $292 billion and $355 billion a year. The Gallup survey found that 24.7 million workers (17 percent) are actively disengaged. These workers are absent from work 3.5 more days a year than other workers, or 86.5 million days in all. Statistics show an even less engaged work force worldwide.
When people lead at a higher level, they make the world a better place because their goals are focused on the greater good. Making the world a better place requires a special kind of leader: a servant leader. Robert Greenleaf first coined the term "servant leadership" in 1970 and published widely on the concept. Mahatma Gandhi, Dr. Martin Luther King Jr. and Nelson Mandela are examples of servant leaders. Servant leaders feel their role is to help people achieve their goals. They try to find out what their people need to be successful. They want to make a difference in the lives of their people and, in the process, impact the organization (p. 249).
Research shows that effective leaders have a clear, teachable leadership point of view and are willing to teach it to others, particularly the people they work with. If you can teach people your leadership point of view, they will not only have the benefit of understanding where you're coming from, but they'll also be clear on what you expect from them and what they can expect from you. They may also begin to solidify their own thinking about leadership so that they can teach others too. Some say that learning, teaching and leading should be inherent parts of everyone's job description.
The world needs more leaders who are leading at a higher level. Perhaps the day will come when self-serving leaders are history, and leaders serving others are the rule, not the exception.

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Excellent Book!Review Date: 2001-12-18
Excellent Book!Review Date: 2001-12-18
Excellent! A great read.Review Date: 2001-12-18
Left Is RightReview Date: 2002-01-08
Very good stuff for southpawsReview Date: 2002-01-07

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JoyfulReview Date: 2006-08-11
Another winner!Review Date: 2002-08-21
Just a great as the first one!Review Date: 2000-11-28
The Moosepath League does it again!Review Date: 2001-07-29
Once again, Van Reid gives us a charming, funny and altogether delightful romp through historic Maine. This time around the story is a little more tense and fast-paced, but Reid still manages to infuse enough humor and romance to keep the reading light and breezy. Reid also includes a great piece of New England folklore when he recounts the Riddle of the Needle, Rock, and Mirror. This anecdote alone is almost enough to justify reading this book.
The members of the Moosepath League are some of the most enjoyable characters I have ever come across in my reading, and I have complete confidence that you will feel the same.
Even better than Cordelia UnderwoodReview Date: 2002-11-14

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this book explains how and why organizations evolve.Review Date: 1999-11-11
A masteful contributionReview Date: 1999-11-04
A quallity contribution to the field of organization studiesReview Date: 1999-11-04
Towards the umbrella frameworkReview Date: 2002-08-04
A tour de forceReview Date: 2000-01-04

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A Fantastic bookReview Date: 2008-08-26
Errors, time and competition (natural selection) is so easy in order to explain all the complexity we see.
I Spend much time in my work with complex problems in order to know all the details, collect the inputs, etc before I build a big spreadsheet and a power point presentation with my economic recommendations. Stuart Kauffman tells us other posibilities:
with a computer, some skills in programming, common sense and knolowedge of the problem build a random model of the problem, collect a lot of simulations, and analize the outcomes. Not more, not less. You don't need more.
And some times, change the computer by a pen and paper and build some equations. Not more, not less. You don't need more.
New paradigm shift in biologyReview Date: 2002-04-13
Using a boolean (NK) network model and a extensive amount of biological facts, Stuart Kauffman demonstrates in a powerful
way the central role of self-organisation in the creative process of life. His vision that biology seems to operate
as self-organised non-linear dynamical systems at the edge of chaos will have as much influence in biology that a similar vision offered by Nobel prize winner Prigogyne in the field of thermodynamcis. The book connects a web of fundamental ideas from the fields of biology, physics, mathematics and computer sciences and requires a strong background in biology that I unfortunately did not possess. The laborious style, the lack of clarity in the writing and the (unnecessary) length of the book should not stop anyone from reading this amazing book.
Stuart Kauffman combines an intellect and a vision that only very few scientists possess. This book is a must.
Hopeful spontaneityReview Date: 2000-11-27
Best book I ever readReview Date: 2000-06-18
The science book to read. Six stars at least.Review Date: 2002-06-15
This is heavier reading than his popular science book, At Home in the Universe, but preferable for anyone with the necessary tiny amount of knowledge of genetics and logic operations. There are few equations of any kind. The results apply to more than just biological systems.
The book is long because instead of just presenting a few principles that you can try to remember abstractly, he leads you through all the important steps of his research and gives you a real feel for how complex systems actually evolve and operate. The book raises more questions than it answers, as it should be for a book of such originality and importance.
When you fully grok the contents of this book you'll be so excited you'll want to rush and explain it to someone else, which will be utterly impossible, so you'll probably have to lend them your book, buy them the popular version, or face the fact that you are now relatively alone on a higher plane.

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Another Da Vinci CodeReview Date: 2004-08-06
The action occurs mostly in modern day and near future America, but the plot is anchored in World War II era events in Germany, where a cabal of three oddly matched Nazis are tasked to undermine efforts to hide and transport Jews to safety by infiltrating Catholic parishes in Germany. In league with a Papal official, the conspirators amass a fortune in assets that only one has access to. The main storyline is dedicated to the search for those characters and the ill-gotten fortune, but along the way, the paths of many other characters of interest cross.
It would be unfair to give away more detail, because there are many mysteries that unfold throughout. This is a cleverly written page turner. Enjoy.
Papal FictionReview Date: 2005-04-19
While the selection of pope has always been behind closed doors, the book raises a suspicion that we all hope is pure fiction. Or is it?
A thoroughly enjoyable read.
MB
Pereira's novel is suspenseful and richly detailedReview Date: 2003-01-01
A Tale for Thinking PeopleReview Date: 2002-10-21
Spellbinding!Review Date: 2002-10-09
Altogether a spellbinding story.

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Anne Firth Murray is an inspirationReview Date: 2008-05-01
This book is more than meets the eye...Review Date: 2007-07-11
Prepare to be exposed to new, exciting concepts by an amazing author!Review Date: 2006-11-11
Packed with management tipsReview Date: 2006-09-23
Diane C. Donovan
California Bookwatch
Paradigm Found Indeed!Review Date: 2006-08-10
It satisfies those who love good autobiographies and inspirational stories. And it also satisfies those who seek to learn about how one builds a strong organization from the roots up, from meaningful ideals to meaningful change. For me, this book was rejuvenating and energizing to read. It gave me new ideas and has inspired me all over again. I would think that each new reader who flips through its pages will experience similar self-reflection and inspiration in her or his own way.
This is a treasure of a book. I think it is a great book for all to read--young and old, women and men, and people working in all capacities. Students and young people are who starting out in pursuit of careers in human rights or in non-profit work will benefit in particular from the inspirational guidance that this book offers.

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Perspectives on a World Christian Movement: A ReaderReview Date: 2005-09-29
Jack needs a response....Review Date: 2005-07-08
Second, being a self proclaimed Rationalist, Jack ought to realize that his own "rational" worldview is also a religion, religion defined as 'a set of beliefs.' This book is most assuredly about the Christian Missionary Experiences of many people across the globe - not an exhaustive apologetic of the Christian faith. If Jack really believes that no one ought to push their beliefs, he should have never published his review in the first place.
Third, people like Jack who tend to think of "Christianity" in terms of "people who do things that I don't like or agree with, and they're always pushing pushing pushing their beliefs on me and others" should take the time to check out some of the many positive things that Christians have done throughout the world. One example is hospitals: both in the US and abroad. Ever notice how many, if not most hospitals involve Christian denominations in the name? For example, here in New York City we have New York Presbyterian and New York Methodist Hospitals which are some of the most sophisticated hosptials in the world. Why do they have Christian denominations in the titles? Because they were founded by Christians who believed that sick people can be helped through medical means. But we never hear about this - it's always "Christians pushing their ways." This book shows how missionaries have helped many across the globe both spiritually AND physically. Jack says that people don't want or need what missionaries have, but nothing could be further from the truth. Christianity properly understood is the most love and human care centered belief system in the world, and this book highlights that well.
Very good book about missionsReview Date: 2006-03-18
Change your PERSPECTIVE with this book.Review Date: 2006-02-03
This Is the BookReview Date: 2006-03-05
The book consists of a collection of essays written by scholars, seminary professors, ministers and missionaries. The theme of the book is to explain that the bible describes a Judeo-Christian God who, from the very beginning, had a missionary purpose - to reach the world - to reconcile the entire world to Himself.
When He contacts Abraham, His intention is to bless many nations through Abraham (and his descendents), and the rest of the Bible is the story of the process through which that original goal is accomplished. The book's conclusion is that Christians today are and should be being used by this same God to accomplish this original purpose.
Some of the essays are very technical, examining the original Hebrew texts and their meaning. Other essays offer interesting comments.
One of my original impressions could have got me convicted of white man phobia. Most of the authors (and there are some exceptions) are western white men writing about how western white men must bring their western white message to save the world. But fortunately I got over my phobia and read the actual content of the book, and evidently, so did many others.
I hear comments by Christians in Korea and India and Africa, and often I hear the same phrases used in this book. The Koreans often use the term "unreached peoples" and "people groups" which come right out of this book. This book has influenced people all over the world and has clearly defined and mapped out the objective of Christianity - the Great Commission.

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Solid materialReview Date: 2003-06-23
The only reason I give the book 4 stars instead of 5 is because this version is the abridged version of what Baxter wrote years ago. However, there is nothing that would tell you this unless you read the preface. I was a little disturbed upon originally reading the preface that this was the case, and that the original work is closer to 700 pages (depending on margins and type settings). This book has a rather tiny font size, and very little margin, so even though it is only over 100 pages, if it were in the typical type setting you see in most books, it would probably be closer to 3-400 pages.
Also, the ancient Elizabethean english has been revised for the modern reader, which probably accounts for the shorter number of pages.
Don't let any of this distract you from getting this book though, there are still many redeeming qualities to it.
A Call to True Sacrificial MinistryReview Date: 2006-04-24
Richard Baxter was famous for two things: being a tremendous pastor to a town in England, and getting constantly into trouble for being so blunt that he would make enemies of his friends. This book is about being a tremendous pastor, and it is very very blunt.
It is an extended lecture he proposed to give to a local ministerial association in 1656. The book uses as its foundation and framework Acts 20:28: "Therefore take heed to yourselves and to all the flock, among which the Holy Spirit has made you overseers, to shepherd the church of God which He purchased with His own blood." The book first deals with pastors "taking heed" to their own spiritual state and life, and then turns its attention to taking heed to all the flock.
As to the topic of taking heed to their own spiritual lives, Baxter starts at the beginning, with making sure the reader is truly a Christian, and progresses through disciplines, qualifications, and indwelling sin. He next emphasizes the reasons why a pastor must be rigorous in his own spiritual life. He expounds reasons such as how many eyes are on the man of God, how difficult the work is, and how the honor of Christ depends on it. He reminds his reader of many practical insights, such as "all that a minister does is a kind of preaching" and to avoid the error of men who "study hard to preach exactly, and study little or not at all to live exactly."
After dealing with the pastor's personal life, he tackles the pastor's responsibility to shepherd his congregation. His most radical recommendation, radical back then and almost unthinkable to American churches today, is for a pastor to personally visit and catechize people (for those unfamiliar with the term, it means to teach a list of several hundred questions and answers of basic theology). Specifically, he says a pastor should catechize each and every family, in the pastor's entire town, each and every year. In Baxter's town that meant 2000 people in 800 families, that he and his associate pastor took two full days every week to go through the whole town every year.
He bluntly states, "If the pastoral office consists of overseeing all the flock, then surely the number of souls under the care of each pastor must not be greater than he is able to take such heed as to here is required." Yea, and I'm sure the pastoral staff of most churches personally know every member of their flock. And yes, I know that we consider Sunday School teachers or small group leaders to be "overseeing the flock"- but how many of those leaders in our churches see themselves as shepherds, have been theologically trained and commissioned as overseers, one-on-one ask them regularly about their spiritual life, and are seen by the members of their class or group as having spiritual responsibility over them?
But it was a radical idea even back then, so much so that Baxter takes dozens of pages to specifically give all the reasons why every pastor should devote himself to this universal visitation and dozens more pages to specifically answer a whole series of objections to the work. In short, he says that he had found that an hour of focused questions concerning a person's spiritual state was often more helpful than years of listening to sermons for their spiritual growth. It's hard to argue with that conclusion, and harder to argue with the marked growth (in both numbers and spiritual maturity) that history shows that his church had under his pastorship.
As to objections to why not do it, he says that they all are variations on the theme of "I'm too lazy or greedy" which he viciously attacks as unworthy of any follower of Christ, let alone a pastor. To laziness, he asks "Are these works to be done with a careless mind, or a lazy hand? O see, then, that this work be done with all your might!"
To greed, he states that if a pastor has too many families in his church for him to visit individually, then he should hire another pastor out of his own salary to help him. He challenges, "What! Do you call yourselves ministers of the gospel, and yet are the souls of men so base in your eyes, that you had rather they eternally perish, than that you and your family should live in a low and poor condition?" Whoa there, Baxter must have never read Your Best Life Now!
The book is chock full with other helpful insights and wry comments, such as "All our teaching must be as plain and simple as possible." "Is it not a pity, then, that our hearts are not as orthodox as our heads?" "It is a contradiction in terms, to be a Christian, and not humble." "We must study how to convince and get within men, and how to bring each truth to the quick." "In the name of God, brethren, labour to awaken your own hearts, before you go to the pulpit, that you may be fit to awaken the hearts of sinners." And my list could go on and on and on. I have already discussed his specific instructions on personal evangelism in another article.
After reading The Reformed Pastor, I have to agree with Spurgeon, Packer, Dever and all the other big kahunas- this is absolutely essential reading for any man called to the ministry, to pin him against the wall and make him take stock of his ministry, his priorities, and his life before God, and to make him deeply consider about how best to "take heed over" himself and all his flock.
Excellent peice of workReview Date: 2007-12-20
However, if you are considering purchasing this book, then I would say dont even think twice. Besides the "pastoral epistles" of Paul (1st & 2nd Timothy, and Titus) I know of no other piece of work that will prepare you and teach you the way that those who lead the church ought to be. I would recommend it to anyone who has a heart for the Lords work, not just pastors.
Richard Baxter was a man full of the Holy Spirit. The words in this book will illuminate your soul, and convict you to the point of crying out to God and running to the cross of Christ. It can be a very painful book in many areas because it will cause you to look at yourself and wonder if you are really walking the life that The Lord wants from those who lead his people.
Its very difficult to find the words to describe how incredible this book is. I have to read it in tiny little sections instead of by chapters because there is so much depth to it. and each small section will bring me to tears.
Physically, this book weighs about as much as any other paper back. Spiritualy, you wont be able to lift it off the ground, much less turn a page
Solid food for the ministryReview Date: 2004-11-30
Puritan Passion for Pastoral MinistryReview Date: 2003-10-19
The smallness of Baxter's content however, is far exceeded by the substance of his character. It is his character, his pastoral passion for ministry that makes this book the classic it has become. His single-minded devotion to God and his tender, shepherd's heart for his flock have inspired pastors for over 300 years.
This book is not an easy read. The English language has changed substantially over 300 years, and as a result the essence of Baxter's pastoral passion is undoubtedly distorted. Still, this volume IS a classic, and is a must-read for any pastor wanting to refine and/or restore his motivation for ministry.

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Accountability for results is keyReview Date: 2006-01-26
To begin with, it is more important for employees to be responsible for results than for them to be responsible for activities. Employees may, in fact, be able to prove that they performed several activities, without actually achieving the desired result or goal. A good manager, say the authors, must make employees understand that their responsibility lies in achieving the goal behind the work, and not just the work itself. Responsibility has two dimensions. You are responsible to somebody, and you are responsible for something. Employees must be responsible to the customer and the organization. They must also be responsible for results, not just activities or tasks.
Motivating workers to be responsible to the company and for results must proceed from four necessary conditions:
1. The company must be an organization that workers are ready to commit themselves to.
2. Employees must understand what results they are expected to produce.
3. Employees must have a proper reward and recognition system.
4. Employees must have the skills and knowledge necessary to create the results.
A positive way to integrate work and lifeReview Date: 1998-09-27
A Different Perspective on "Entitlement"Review Date: 2001-01-04
In Chapter 1, they revisit and redefine the concept of responsibility. In subsequent chapters, they discuss a leader's responsibility to the customer, to the organization, and to everyone within the organization. They view the responsible manager as a problem solver and, in Chapter 5, provide a problem-solving approach "that works." They then shift their attention to "Getting the Right Answer" and "Getting the Right Result." For the authors, judgment is the foundation of responsibility. They also assert, in Chapter 9, that there is "a rationale for teams that work" and then explain what that rationale is...also, what it requires of everyone involved. In Chapters 10 and 11, they answer two key questions: How to design an effective team? and How to maximize productivity among the members of a team? In the final chapter, the authors explain what is needed to keep responsible change alive.
According to the authors, "most change efforts fail because of an inadequate understanding of what produces value in the business or of how human beings change." They then offer eight specific reasons why change efforts fail:
1. We like to feel good. [change threatens comfort levels]
2. No top leadership support [if "they" don't care, why should anyone else?]
3. Change efforts do not address the whole system [a fragmented approach tends to focus on symptoms rather than on causes]
4. We hide failure [success is reassuring...failure could involve blame and guilt]
5. Misunderstanding of what has changed [See #3]
6. Too few understand the rationale for change efforts [ie those who are expected to support change initiatives are not told how and why their support is so essential]
7. Neglect of transition [failure to understand that change is an incremental process, not a quantum leap from "here" to "there"]
8. There is no structure for change [within the organization, there are no policies and procedures to resolve the conflict between "what is done now" and "doing better"]
Hence the importance of having a sense of responsibility to help solve problems shared by everyone, of having patience during the inevitably slow process of organizational change, and of having self-discipline throughout that challenging process. The authors correctly point out that (1) "everyone must be willing to carry his or her share of the load", (2) "Sustainable efforts take two to three years but result in dramatically more healthy and more exciting organizations", and (3) "The discipline of change refers to the regularity with which change is pursued as well as emerging skills that are developed through devotion to change." A responsible leader understands all this, conducts herself or himself accordingly, and requires everyone else to do so also. Working together, they identify problems and then solve them. "There is no try...." and excuses are unacceptable.
One final point: Recent research suggests that by 2025 at the latest (but probably much sooner), organizational rewards will be completely based on performance. To varying degrees, responsible leaders have been supporting that policy for decades.
A clear and concise approach for improved results.Review Date: 1998-09-01
Great Ideas for Achieving SuccessReview Date: 1999-11-25
Related Subjects: Fraternities and Sororities
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