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Innocence and MurderReview Date: 2007-11-15
Charming and CleverReview Date: 2000-09-18
This reader is delighted that there is more of Evans and Llanfair waiting. If you have made it through the series and wonder what's next - then M.C. Beaton's Hamish MacBeth series of cozies might should be added to your reading list.
This book made me want to visit WalesReview Date: 2004-08-25
This is the second book in the series -- I'm reading them in order -- and I think I liked it better than the first. I thought at first I had everything all figured out, and was disappointed, but as it turned out, I wasn't even close. That's a great mystery. Add to that a wonderful world you enter when you read this book...
The plot involves a summer resident (a retired Colonel living on a pension who comes to this tiny village in Wales every year for a holiday) who is found dead right after he's discovered some ruins. The local constable, Evan Evans, immediately believes he was murdered, but the police higher up the chain of command try to insist it's an accident. Then there is another death -- made to look like a suicide. Is there one killer or two? Evans gets involved in trying to find the connection between these two deaths as the key to discovering what happened.
All in all, a great book to curl up with when you have the time to read uninterrupted -- it creates a wonderful mood.
Wonderful SeriesReview Date: 2001-02-14
Second Book as Great as the FirstReview Date: 2002-08-07
I just discovered this series last month, and I've already read two of them. The characters and setting are charming. The author's obvious love of them comes through on every page. The plot is great as well. While I had some things figured out, there were still enough twists to keep me surprised until the end.
Anyone looking for a relaxing cozy mystery would do well to book some time in Llanfair. I'm hooked and look forward to many happy visits with Evan and his neighbors.

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Definitive book on Identity developmentReview Date: 2008-07-12
his arguments, making his concepts easier to grasp.
The Evolving Self: Problem and Process in Human DevelopmentReview Date: 2007-05-14
ONE OF THE ABSOLUTE BESTS EVERReview Date: 2004-05-26
a natural history of meaningReview Date: 2007-05-31
These are all necessary and very normal stages in every human's development, with their complete and coherent ways of meaning-making which are to be respected in order to understand and come to contact with each other in a meaningful and supportive way. Putting the blame of egocentrism and "manipulation" on a 5 year old would not be much better than accusing animals of not feeling guilty over having caused other animal's suffering: it would reflect a similar incapacity and lack of sensitivity to others "otherness", that is to say - his different mode of making sense of the world, with its advantages in comparison to the preceding modes and shortcomings in relation to (from the point of view of) the future ones. But in addition to this at once obviously necessary and yet often difficult capability of empathy and respect for diversity summed up by "pluralistic relativism", what I found so great about Kegan's work is that it always considers another point of no less importance: not only are the different stages of meaning-making having quite their own legitimacy - which are to be respected and supported when they emerge, but the separation from which shall be equally supported when the time is ripe - but it is actually shown to be as natural a thing to be experiencing turbulent periods when there is a shift ("decentering") from one major "cognitive-emotional" stage to another. Though difficult and threatening, it might be necessary to be a little bit "sick", "out of your mind" sometimes - if one is to move on.
The general framework is built on piagetian developmental notions with decreasing ego-centrism as the central axis, but modified considerably to build a picture that incorporates many of the object-relations concepts, among others. It's flexible, growth-oriented and open-ended as a (constructive-) developmental approach should be, it's humane and avoids pathologizing and reification of mental states, and last but not least - very well written. The author's personal experience as a consultist firmly grounds the excellent theory at all times in a wealth of examples and stories. A masterpiece of developmental psychology.
If you have to choose, you should select "In Over Our Heads"Review Date: 2006-08-19

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Great and clear bookReview Date: 2008-05-31
Required Reading For All Call Center ManagersReview Date: 2006-01-22
This book must be on every employees desk in the Call Center and the Metrics should be based on this book. The books 11 chapters are easy to read and understand. James clearly outlines the reasons why metrics must be real time and the benefit in performance associated with this method.
You should read this book, as I did, just to understand how implementation of this methodology will cut costs and improve customer satisfaction.
John Washburn
Colorado
Bringing Call Centers Into The 21st CenturyReview Date: 2005-11-30
Chapter One: Having It All
The first chapter looks at why modern metrics are required in centers with numerous monitors. Old ways of thinking will not do. Everyday, real world examples are given to highlight critical metric sources. These are a must in balacing wait time, cost and performance.
Chapter Two: Call Center Metrics
This chapter begins with Abbott's signature approach to decision making and and the discussion of mstrics that compliment this approach. He introduces the unique Dependency Diagram and metric blueprint. On page 38 he lists six key proactive metrics.
Chapter Three: Monitoring Metrics
Chapter three makes cetain you are uaing clear thinking when monitoring your meticws. Again, real world examples and critical statistics are used to help you have a clear look at your center.
Chapter Four: Metric Dashboard
Using building blocks already mentioned this chapter begins putting together a call center dashboard. Who does what? How do we set it up? What is my part?
Chapter Five and Six: Tactical Decisions and Metrics
How do we know when real change has happened? What are the "alarms" to look for when monitoring the call center. We see how to read and use tactical metrics to avoid problems and run effective centers.
Chapters Seven, Eight, Nine, Ten: Strategic Decisions & Metrics
These chapters explain the strategic aspects of running your call center. They help you develop the strategic eye needed to bring your call center into the 21st century.
The book ends with a review of benefits that come from the effective use of metrics and how that is achieved. If you have the difficult responaibility of runing a call center, you need this book.
Excellent BookReview Date: 2005-11-11
Call Center MetricsReview Date: 2008-05-12

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great textbookReview Date: 2005-12-29
piercing!!!Review Date: 2002-12-23
A masterpieceReview Date: 2001-12-26
My BibleReview Date: 2003-01-09
Best Book Ever !!! - all the pieces of the puzzle now make senseReview Date: 2005-11-08

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Good insights, a lot of repetitionReview Date: 2008-03-19
Great BookReview Date: 2008-03-11
Finding ClarityReview Date: 2008-02-08
Finding Clarity to the deepest levels of your beingReview Date: 2007-12-23
Profound and uplifting Review Date: 2006-12-05


Perpetual Spring Provides Creative Inspiration!Review Date: 2001-04-15
I took a course of creativity from author Dan Wakefield a number of years ago. One of the many excellent exercises we did was to take a flower and write as much as we could about what we observed during an hour. At the end of the time, I was bursting with new ideas for all kinds of things. Try it sometime!
Seeing this marvelous book by Robert Mapplethorpe (that would earn a G rating if it were a motion picture) reminded me of that exercise. I had the same feeling as I examined each image, and had a great desire to start taking notes.
The essay, A Final Flower, by Patti Smith helps put these great works in perspective. Mr. Mapplethorpe found it "as easy to hurl beauty as anything else." "He came, in time, to embrace the flower as the embodiment of all the contradictions reveling within [him]." He was inspired by "their sleekness, their fullness, Humble narcissus, Passionate zen." As such, he found flowers to be "worthy conspirators in the courting and development of conflicting emotions."
The images themselves evoke more complicated views than any others of flowers that I have seen. The closest to his style is that which Georgia O'Keeffe used in her painings. But there are more dimensions to these photographs.
For example, a single flower may evoke a part of a human body, but it will also stimulate an impression of a human emotion contained in the flower image separate from the body part. Further, the shadowed background behind the flower will add movement and context that greatly expand the meaning of the overall image. Mr. Mapplethorpe also displays a genius for using varieties of color together to express complicated rhythms that make looking at the images a lot like listening to a drum beating a distinctive tattoo. He also employs juxtaposition (to make one thing appear to be part of something else), allusions to emerging and receding, and contrasts to great effect.
The technical quality of the images is superb. The lighting, detail, and composition of each image are precisely as must have been intended. Each image is an exquisite gem. Although I liked all of the images, some appealed to me more than others. Here are my favorites:
Irises, 1988; Rose, 1989; Orchid, 1977; White Longstem Flower, 1982; Orchids, 1982; Orchid, 1986; Flowers in a Vase, 1985; Orchids, 1987; and Poppy, 1988 (second one). I would like to specially praise the astonishing Calla Lilies (1985-1988) for their amazing beauty and inspiring qualities.
Where else can something simple display so much important meaning and complexity about nature and the viewer? I suggest that you consider looking at leaves, rocks, and feathers as possible additional sources of inspiration. Try your hand at arranging tableaux that use the vocabulary of Mr. Mapplethorpe's work here.
May your heart and mind be suffused with the wonders around you . . . creating a meditation inspired by nature!
Beautiful Photographs Beyond WordsReview Date: 2005-04-11
It is appropriate that the artist selected flowers for some of his last work since he like flowers was here for such a short time. (It is futile to speculate as to how many beautiful books he would have published by now had he lived.)
A short but moving introduction is included by his friend Patti Smith: She ends her comments with lines:
"A flower that grew from years of flowers./By one who caused a modern shudder/and was favored by his mother./It is the wall that conceals all the tears of a relatively young man/with nothing but glory in his grasp and what he would be/grasping is the hand of God drawing him into another garden."
For those who will never afford a Mapplethorpe, this book is a beautiful substitute.
Not quite the best availableReview Date: 2004-02-07
Mapplethorpe was a genius with a camera and this book gives us many reminders of his skill. The publisher, however, lacks the artistic eye that would have prevented the distractions of a few photos that are damaged or badly placed by the layout. Minus a star because it could have been layed out better
just plain beautifulReview Date: 2002-05-16
StunningReview Date: 2002-02-03
I saw Mapplethorpe's famous exhibition in Philadelphia just before he died,the exhibit that was banned at the Corcoran in D.C., then siezed for a while in Cincinnati. The flower photographs were dye-transfer prints, which made the colour surprisingly intense; some were almost 3' tall. People would stand for a long time in front of those, enraptured, sensing the work on several different levels at once. This book does a good job of bringing that to you. You can look at this book over and over again, put in on a coffe table to start converstaions or, after having not seen it for a while, rediscover it to be awed and inspired anew once again.
The edition I have is a 1990 paperback 12" in height; the pictures are presented one to a spread, so that there is a blank white page accross from the flower, which is a very classy touch, completely the correct way to do it.
Collectible price: $15.00

Justice must be blindReview Date: 2007-04-24
Agreeable conclusion to the trilogyReview Date: 2007-03-31
What actually happens in the book? It would be difficult to say much without giving away a lot of the plot, but from the blurb you can doubtless gather that the Quintaglios discover they are not the only intelligent species on their moon. What they find out about their neighbours leads to very difficult times indeed, and threatens the goal of escape from their doomed home.
What is that Blue Stuff,Anyhow?Review Date: 2007-05-14
Foreigner (1994) is the third and final book of Sawyer's Quitaglio Ascension trilogy.
In Foreigner Sawyer borrows elements from real Human History to add bits and pieces to his characterizations. In this one he borrows bits and pieces from Guy de Chaulia, Sigismund Schlomo Freud Also; there is a little Japanese Kamikazes. There that's enough clues. Go out and get this book!
If you enjoyed The Fossil-Hunter and the Far-Seer as much as I did, you'll want to read this concluding book.
Next comes... nothing. Oh, well, I'll check out his short stories in Iterations, maybe read Calculating God, again. Or possibly the Neanderthal series ,hmm.
Sawyer does let his Liberal leanings peek out at you in this book, but not terribly so. The nose of the camel does get snuck under the tent.
All in all this is a delightful ending to a very pleasant trilogy.
A quest for understandingReview Date: 2006-01-18
A trilogy of sub-plots keeps your interest alive through the main theme. The saurians are learning about their own world while striving for the means to escape it. Sawyer depicts the violent mental disruptions of racism with talent. Although dinosaurs mate for reproductive ends, he manages to introduce a new feature of their lives, jealousy versus loyalty. While the accounts of Novato, Afsan's mate and his son Toroca are compelling, it's the relationship of Afsan, the continuing primary character in this series, that renders this book worthy of note. His association with the practitioner of the new therapy of psychology makes hilarious reading. Mokleb, the 'therapist,' is a marvelous rendition of the money-grubbing cockroaches that infest Earth's cities today. She's a Freudian, of course, with all the fanciful ideas of conscious and subconscious ['high' and 'low' mind] and dream interpretation that has bled many a bank account dry during the past century. Her negotiation with Afsan over payment for the therapy sessions is too vividly real to be missed.
If you are new to Sawyer, by all means start the trilogy at the beginning and follow it through this volume. You will learn much about your own world as Sawyer reflects it in Afsan's. The series is a good addition to any library of speculative fiction. The only truly speculative part of Sawyer's works is the 'people' portrayed and their location in the cosmos. [stephen a. haines - Ottawa, Canada]
Finally, the conclusion!Review Date: 2005-09-14

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Required Counter-terrorism ReadingReview Date: 2008-07-26
A very well researched, well written book.Review Date: 2007-05-25
"The Enemy Within"Review Date: 2007-08-11
This is a very well researched book that combines intrigue of the mysterious world of spies during WWI with a personal story of a man who chose to betray his country, one that his father served proudly during the Civil War. In a way, Koenig offers a reminder that our current predicament is not so unique.
Gripping book, painstakingly researchedReview Date: 2007-04-06
The anti-hero of this gripping book, Anton Dilger, belonged to a family which was more American than German already, but he felt the pull back to earlier roots. The personal letters and insights that Rob Koenig has painstakingly researched show how horrific incidents like the Corpus Christi Massacre in Karlsruhe can have far-reaching effects through people struggling with their identity.
Koenig tells this story in such a way that you do not know what is coming, and thus every chapter has an impact. Throughout, he reveals his mastery of scientific writing for the public. I've read some of his other work on contemporary science, and was delighted to see this historical work. I hope he does another book. This one, meanwhile, is highly recommended to those who like biography, travel, history, science and warfare, all rolled up in one.
Dogged Search for an Elusive SpyReview Date: 2007-03-14


The MUST read for those interested in franchising..Review Date: 2008-08-08
It's words ring truer today than when they were first published over a decade ago.
The dark side of franchising revealedReview Date: 2007-05-28
Truly outstandingReview Date: 2002-07-05
As an aspiring entrepreneur, and like many others, I considered purchasing a franchise as one possible route to business ownership. Not having owned a business previously, I figured this could be a lower risk way to learn about business through the benefit of a pre-existing, "proven" business method. For the price of the franchise, I would enjoy a symbiotic, cooperative relationship with the franchisor, for a cut of my revenues in exchange.
In short, I was prepared to buy into the franchise fraud.
Robert Purvin knows his subject. He spent the better part of his career as an attorney representing franchisors. With so colorful a title, I was expecting a rant against franchises in the broad language of most business books.
I was pleasantly surprised. Mr. Purvin, in summary, details the many ways in which franchisors, well with the law as it currently exists, target and bleed their middle class franchisees. With citation to court cases, government publications, and other authoritative material, the autor picks apart the myth that "95% of franchises are successful". He details the powerful legal and contractual methods through which many franchisors, far from helping and coaching their franchisees, use franchisees' capital to test unproven markets, saturate existing ones and take over the cream of the crop.
Not wanting a single book to shape my opinion, I confirmed with actual franchisees their opinion of the industry. Their complaints read like a checklist from the book. Needless to say, purchasing a franchise has sunk to the lower rungs of my list of opportunities.
Don't get ripped off. Buy this book.
A must read for any potential franchiseeReview Date: 2002-02-26
Good InvestmentReview Date: 2001-10-24

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Fabulous Insight into the Making of the Film Review Date: 2008-07-24
Superb for priceReview Date: 2005-08-30
Astonishing & insightfulReview Date: 2005-08-17
Frank Miller's Sin City : The Making of the MovieReview Date: 2005-08-28
If you loved the movie you'll love the book...Review Date: 2005-08-04
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