Berry Books

Oh, I love this book. I first came across it when a friend lent it to me. That was in 2004. I still have the book.

While I am planning on giving it back to her (soon, I swear) I bring up this embarrassing story just to point out what holding power this book has. At this point, I've read it so many times that I don't remember what my initial reaction was. Every time I reread it, though, I discover more details and make more connections. More imporatantly, the story is rich enough and gripping enough to still be engrossing even after so many rereads.

The characters in this book are rich and well-developed. What I love most about it, however, are its setting and its intricately layered plot. Ravensmere ended up being up quite as much a living, breathing entity as were any of the characters, and had a distinct personality of its own; as a United States girl, this book makes me want to go to Britain and find my own equivalent of the estate with each reread. As for the layering of the plot -- simply put, this is one of those books where every detail matters. As the story progresses, it constantly reflects back to something mentioned, even if only in passing. This makes it interesting and quite thought-provoking.

This is a young adult novel, and as such may be passed over by many more dignified readers. Despite that, however, it is a well-written, complex, lovely book. Really, the only thing that disappoints me about it is that the rest of Liz Berry's work is so difficult to find.

Anyway. Yes. Read the book!

Liz Berry's book, The China Garden, was... insightful. She has an incredible ability to paint a picture with her words. Never before have I felt more into another world. She transforms your mind and makes you view what her characters are seeing. Not as keen with feeling, nothing to the extent of, say, Stephenie Meyer in the emotional front. However, the pictures she provided were grand and all too entrancing. The book, holding a deep moral obligation to save the planet, showed the necessity in the most obscure way possible. Burning humans, telepathy, and foresight, all bound in present times. None of these extraordinary gifts were deemed out of the norm, as if having the ability to predict the trend in the Stock Exchange was a normality. All in all, it was an excellent read, and I would gladly pass it on.

Me and my sister have read this book over and over since we were quite small, I still adore it, it seems like every time I read it I discover something new. Wonderful book to read aloud! I hope you enjoy it as I have!

ISBN 0380732289 - With teens the target audience, and with teens largely able to pick their own reading material without mom and dad nosing in, let me at least note that the sex scenes aren't as bad as romance novels for the grown-up audience, but they're there.

Clare and her mother, Frances, have some trouble getting along lately, partly because of the boy Clare's been dating. Once somewhat idealistic, Clare has taken up Adrian's opinions, which tend toward the "every man for himself", greedy sort. This is a little thing compared to what's coming next - Frances has taken a job as a private nurse and tells Clare, basically, that she ought to stay behind in London. Clare, however, makes up her own mind (for once) and decides to go along to Ravensmere, where her mother will be caring for 87 year old Mr. Aylward. Slowly, long-hidden truths begin to come to light.

So many things Clare thought she knew - from where her mother was born, to her own name - turn out to be half-truths or outright lies. Frances had spent Clare's entire life protecting her from Ravensmere and the legacy that will be hers, no matter what she does. With a history that might well go back tens of thousands of years, Ravensmere and the families tied to it protect a secret so powerful that the head of the Aylward family and his bride, always a Kenward daughter, must protect it with their lives.

Really well done, with a nice build up (that others found too slow) that leaves you wondering where everything is headed. As the secrets are revealed to the reader, and to Clare, understanding begins to dawn - but the real secret is beyond your guessing. You're going to have to read it to find out!

On the negative side, there's not much. At one point Clare snaps "Cat fleas don't live on humans." at Roger Fletcher, which is just stupid, since there's no such thing as "cat fleas" and fleas DO live on humans. And I hate to say it, but the ending wasn't as well done as the rest of the book. If Clare and Mark hadn't actually SAID what it was that they were sworn to protect, I'd still have no idea. Don't let that scare you off, though, because this one is one you'll be sorry to miss out on!

This is an amazing fantasy/mystery/romance. It is about a girl who is slowly unravelling the mystery of her mother's past and her future, after they move to a beautiful and mysterious country estate in England. The story is very original and filled with symbolism.
I definitely recommend reading it. I gave it 4.5 stars, rather than 5 because I am extremely picky about what I consider a 5 star book. The only qualm I had with this book was that the romance seemed a bit shallow. It was based almost entirely on a fate they seemed unable to escape, and instantaneous sexual attraction. The sexual content is a bit mature for teens too.
Aside from that, I really liked it.

This was one of my daughter's favorites, and it's one I didn't mind reading again and again. It has a fun rhythm and innovative text, and is not repetitive or "moralizing" like many kids' books. It's not meant to teach a lesson, just fun-- and really, don't we all need that sometimes?

The first time I read this, I simply did not get it. But then I read it again with an open mind combined with my own fond memories of picking huckleberries in the Idaho mountains and soon was more acclimated to this charming little rhyme. The repetion of vowels is great for little ears and the pictures truly are wonderfully whimsical. I still don't get it, but it certainly is darling.

I found this book on Amazon based on execellent reviews and looking for entertaining books for my 18 month grandson. This book rocks. All kinds of rhymes, which is fun for the reader (grandma) as well as the listener, artwork is very cool so that every time you read the book (20 times a day) you can point out a new frog here, an elephant in tights there, choo choo trains in silhouette after seeing them full of berries. Bottom line - berries are yummy and a great berry story is awesome - and this book celebrates berries.

Although the rhymes as nice and the content of picking various berries come into play - I think the pages are way too busy with lots of illustrations that distracts the story and causes focus problems.

I love this book. I love the rhythm of it, I love the note at the end, I love the dedication - love it.

Unfortunately, I've yet to get either of my nieces overly involved in it. They'll sit through it, but they won't request it :(

So I've had to take a star off what I'd normally rank this book as because, in my house, it's just not doing its job. I don't know why they don't love it, they just don't.

This is a book that I couldn't read slowly enough for fear that it would end.

Wendell Berry--novelist, poet, essayist--has written an unrequited love story and a love letter to the natural world. Jayber Crow revisits Berry's fictional Kentucky town of Port William and peers into the life of the town's barber, the book's namesake, Jayber.

Berry, a well-known environmentalist, has enough skill to render a page-turning story while advocating for the earth. He's one of our greatest living American writers. I highly recommend this book.

This is an amazing story! Vividly written and really makes you think about what is good in the world. The characters stay alive in your mind for months after finishing the story!

This audio version is well narrated and easy to listen to. It's un-abridged, so all the wonderful descriptions of the book are in there.

Wendell Berry is a fantastic author - I can't wait to start the next book.

The book jacket calls this a "beautiful, lyrical love story," and it is. But it is not the romance of a man for a woman but rather the deep, fond emotion that Jayber Crow holds for his community, his friends, and all that has gone into his non-eventful but ultimately pleasant life. Here is a book that can be an antidote for the disillusion and despair we feel when we seem to be lost in the cosmos. As Jayber reminisces,

"I still do belong to Port William. Being here satisfies me. I have no thought of going away. If I knew for sure that I would die here, I would be glad. And yet definite as all this is, it seems surrounded by the indefinite, like a boat in a fog. I can't look back from where I am now and feel that I have been very much in control of my life. Certainly I have lived on the edge of the Port William community, and I am farther than ever out on the edge of it now. But I feel that I have lived on the edge even of my own life. I have made plans enough, but I see now that I have never lived by plan. Any more than if I had been a bystander watching me live my life. I don't feel that I ever have been quite sure what was going on. Nearly everything that has happened to me has happened by surprise. All the important things have happened by surprise. And whatever has been happening usually has already happened before I have had time to expect it. The world doesn't stop because you are in love or in mourning or in need of time to think. And so when I have thought I was in my story or in charge of it, I really have been only on the edge of it, carried along. Is this because we are in an eternal story that is happening partly in time?" (322)

Berry's lyrical prose helps us to enjoy the opportunity to be "on the edge" of Jayber's life, and we are the better for being carried along by it.

Reading Jayber Crow is like spending the weekend listening to your favorite uncle tell family stories. The conversational tone used by Berry could get sappy in the hands of a less skilled writer, but that doesn't happen on the pages of Jayber Crow. Wendall Berry's prose is exquisite. As the story moves slowly through another time and place, Jayber's voice draws you into his private mind. It is a tender place to be. The story is thought-provoking and deeply moving. I hated for this book to end.

I used to read a lot of books and I never felt the need to quantify or compare one book to another. But when I finished Jayber Crow I knew that this was the best book I had ever read.

As other reviews here will testify, it is astounding how Wendell Berry communicates with mere words the beauty of life, the human heart and the love that holds both together.

I've sold most of the books I owned but I doubt that I will ever part with my copy of Jayber Crow.

This is a fantastic Bible for the kid who is always asking questions. The question and answer section provided real, current issues with Biblical answers. It's written is a way that they can understand.

This Bible is absolutely wonderful. At the start of each book it tells who wrote the book if known and why the book is important. The text is written in plain English much easier for kids to understand (and myself). There are side texts with sugessted activities and additional explanation of significant stories. I LOVE this Bible - this is the one I read personally now myself and I don't know how I would get through Bible School without it!

Adventure Bible, Revised, NIV This book arrived in exellent condition. It was exactly what I was looking for.
The 7 Day Mental Diet This book arrived in excellent condition. It was exactly what I was looking for.

I received book in excellent condition, a lot faster than I expected (within days). My son loves it!

Love the historical/background information. This is a good resource for helping today's kids identify with the Bible's historical figures, cultures, and lessons. Without completely altering the poetic language, it offers activities and ideas to improve comprehension and help children see the relevance of the text to their own lives.

I carry this book with me as often as I can (when I'm not hauling around books for class) and reference it often. Working toward a degree in Ecopsychology, I am certain that this book will be the main reference book for the work I will be doing with clients. Bill Plotkin clarifies the importance of rites of passage journeys, journeying into the shadow or dark side to fully realize your personal calling and the light that lives within you. This is an amazing book, very well written and is already a beloved classic for me.

Last year I met, quite out of the blue, a gifted shamanic practitioner in my own locale who has taken me under her wing (and has not requested a single penny from me for doing so). This was a catalyst event which has prompted my own "second cocooning," a concept explained in "Soulcraft" that I now understand. So much about this book has provided me vital context for understanding my current stage of life and showed me the next couple of steps that I need to take from here.

Some might be tempted to dismiss Soulcraft as "fluffy New Age tripe," but I hope you won't make that mistake. Plotkin doesn't blow sweetness and light up anyone's butt. The journey to soul is not an easy one, and no one--no teacher, no seer, no guru--can make the journey for you. This book encourages you to do the *necessary and difficult* work of finding your own soul, your own vision, your own task--it's important not only for you, but for the way we all live on this earth. Not only that, this book gives you some real-world strategies and activities for how to actually do that.

I am reminded of Jesus saying in the gospels, "what does it profit a man to gain the world but lose his soul?" This book provides some context for understanding what's happening as you lose the world in order to gain your soul. While we ultimately make this inward and downward journey alone, on another level we're not really alone--others have gone before us (and some examples are given in the book), and the presence of Spirit is in all and around all.

My thanks are given gratefully to Bill Plotkin for birthing this book into the world.

One thing, though: I appreciated Plotkin's brief statement in the book that we should not be appropriating culturally from native peoples--but then he quoted Harley Swift Deer in the book, someone who is reputedly/reportedly a "plastic shaman." That was a disappointment, but overall the book is still worth five stars.

This is one of those rare books that's very wise and deep, yet also highly accessible. No daunting technical language, just practical advice spiced with true stories about real people's experiences. Reading this wonderful book was a transformational experience for me. I highly recommend it for anyone who's looking for a path to a more authentic life, especially if you are drawn to the world of nature.

I read this book as part of a course in personality. This book gives you the definitions and differences between spirit and soul, and how a journey to know the soul can be a road less travelled. It is an amazing insight into the state of coming to know one's soul and the difficult road that must be taken to get there. The author also gives many examples of his participants vision quests and how they can relate to psychological issues in one's life. This book should be read by all humans. We have all lost our connection with nature and through this book we might be able to regain that relationship

The inhabitants of our alienated modern society--and those suffering globally from its negative influences--are desperate for meaning. Self-Help books abound beyond belief. People of all ages, especially in the workplace and corporate world, live lives of such "quiet desperation," as Thoreau wrote, that they can barely discern even the surface they're skating on, much less the depths that lay beneath. Young people worldwide fall into depression, crime, or the false promise of fundamentalism and fanaticism, sacrificing themselves for--what? Surely not our shared humanity.

Bill Plotkin's SOULCRAFT is, I believe, at last, the "definitive" self-help guide, one so profound that it has the capacity, for those open to it, to help reshape our entire vision of the world--and restore to ourselves a fulfilling home within it.

I write this as a cultural anthropologist, author and lecturer who has himself sorted his way through any number of methods to a more balanced, centered life. Plotkin draws from traditional and Jungian psychology, the deep wisdom of the natural world (one of the richest sources of meaning which we have almost succeeded in destroying), and from a wealth of knowledge about traditional cultural practices the world over that provide ancient keys to holistic living. Plotkin draws out the essence of all this and spins it into a welcoming web, each strand another guiding rope hung with tools to empower one on a perilous and promising journey to center.

Make no mistake--this book is not psycho-babble and or self-help pablum. It is not an instant solution; it is a challenging way to open yourself up to an ever-widening world through which, with courage and commitment, you will continue to journey the rest of your life.

There may be some who think the notion of "soul-crafting" is uncomfortably "New Age" (I feared so at first). If so then this is a work that synthesizes everything good and wise that emerged from the wild and ecstatic upheavals of the late `60s, filtered over decades through Plotkin's formal social-psychological training, shaped by his rigorous, wide-ranging scholarship, and brought finally to fruition through the power of his personal experience and heartfelt vision.

And now his newest book has appeared: "Nature and the Human Soul: Cultivating Wholeness and Community in a Fragmented World." I just ordered mine from Amazon and got it immediately. After what Plotkin has just given me in the earlier book, I can only imagine what this book, described as a culminating life's work, can offer me. I can't wait to read it. --Jud Newborn, Ph.D., author, "Sophie Scholl and the White Rose."

A beautiful follow-up to Easy Connections. After finding out that the two were originally intended to be one book, I can see why this fits in so well. It's a fascinating look at the concepts of love and freedom as well as the seemingly impossible ability of Cathy to forgive the most horrible of deeds in order to live the life she has been so unfairly forced into. I love this book possibly just as much as I loved its predecessor.

I read Easy Connections back in high school and was hooked on finding the sequel. Thanks to the previous reviewers I finally finished Easy Freedom and was satisfied and addicted to Liz Berry's story. Overall good story focusing on Cathy overcoming her trauma and moving on. I wish Berry focused more on Cathy having some at least more comfortable moments with Dev or even Chris, like in the first book.

Was searching through some old books from my younger days, and came across Easy Connections, by Liz Berry. It brought me back to the first time that I read it, and its sequel Easy Freedom. Read the whole book in 1 1/2 days. They are extremely addictive! I don't know what it is about them, but I'm glad I'm not the only one who is captivated. I'm sure I'm well over the age these books are intended for, but it must be the romantic in me that loves them so much. Thanks to all the reviewers, especially Carrie for all their information. I will definately look up Liz's messageboard for more info. Good luck in finding the books, and as one of the reviewers said, once you find them, HANG ON TO THEM!!!

For those desperate to own copies of Easy Connections or Easy Freedom, you can now order reasonably priced paperback copies from www.Amazon.co.uk (British Amazon) or directly from Liz Berry at http://lizberrybooks.com/id30.htm. They are definitely worth the trouble of tracking down!! I've been obsessed with these books for 20 years!

For those desperate to own copies of Easy Connections or Easy Freedom, you can now order reasonably priced paperback copies from www.Amazon.co.uk (British Amazon) or directly from Liz Berry at http://lizberrybooks.com/id30.htm. They are definitely worth the trouble of tracking down!! I've been obsessed with these books for 20 years!

As others have said, one ought not read Wendell Berry's Port William novels expecting fast paced action. They are ploddingly beautiful books about community and ordinary life, and the graces you find therein. Berry's writing is always a treat to read, graceful and filled with life, and Hannah Coulter is no exception. I have only read novels he has written from a male's perspective and I was literally awed by how well he wrote this female protagonist. I can't give it any higher praise than to say that I wept when I finished, for Hannah and for myself, because it was over.

My favorite quote (very representative):
"I took her into bed with me and propped myself up with pillows against the headboard to let her nurse. As she nursed and the milk came, she began a little low contented sort of singing. I would feel milk and love flowing from me to her as once it had flowed to me. It emptied me. As the baby fed, I seemed slowly to grow empty of myself, as if in the presence of that long flow of love even grief could not stand."

Of the eleven novels by Wendell Berry in the Port William saga, Hannah Coulter is probably the best. It is a complete life told with great sensitivity of a poor girl and an outsider to the families written about in the other novels of the saga. Hannah has great determination and ability to overcome her limitations with the help of her grandmother and the Feltner, Coulter and Catlett families. The story covers the period from 1922 until the turn of the century. It is an epic tale.

This is one of the best books I have read - a wonderful book of community and belonging

In his Port William novels, Wendell Berry has built a community of nostalgia and gentleness that provides an opportunity to redirect our attention, for at least a time, from the day's most discouraging headlines. Enough of modern society trickles into the edges of Hannah Coulter's story, however, that we are reminded she may very well be our own contemporary.

This is the story of a woman widowed twice, who has never had extreme wealth but who seems to have learned contentedness in most situations and to be quietly resigned to the rest. Is she an idealized and not fully real character? Probably, but that could also be said of some of the many angst-drenched lead characters in other contemporary fiction, and I admit I find someone like this far more interesting.

The difference in her world from that of so many of the rest of us is summed up by another Port William resident's summary of what has happened to her children who have moved on to Ohio, California, and beyond.

"Andy said, 'You're worried because they've left the membership,' and he smiled...They've gone over from the world of membership to the world of organization. Nathan would say the world of employment.'...One of the attractions of moving away into the world of employment, i think, is being disconnected and free, unbothered by membership.It is a life of beginnings without memories, but it is a life too that ends without being remembered. The life of membership with all its cumbers is traded away for the life of employment that makes itself free by forgetting you clean as a whistle when you are not of any more use. When they get to retirement age, [my children] will be cast out of place and out of mind like worn-out replaceable parts, to be alone at the last maybe and soon forgotten.

"'But the membership,' Andy said, 'keeps the memories even of horses and mules and milk cows and dogs.'"

And that is the magic of Berry's writing; his telling of stories of those who are still *members* of a community helps keep their memories alive and reminds us of our own need to find our own community within our own spaces.

ok.. I read this a year ago and loved it! It is elegantly written and soulful and kind. BUT after reading Wallace Stegner's 'Crossing to Safety'..and re-reading a chapter of 'Hannah Coulter', I'm afraid this book falls downward into a whole other category of writing. In my mind, 'Hannah Coulter' lacks humor..detail.. and the complexities of marriage. While Berry doesn't sugarcoat or gloss over his characters, he doesn't go into as much depth as I'd like, leaving me wondering and frustrated as to what's really going on inside Hannah, Nathan, and all the other folks of Port William. There just must be a whole lot more than 'everything's fine' in bucolic Port William..

The beauty of Stegner's book is that he manages to write 300 some odd pages on 'very quiet lives' and I truly hated for the book to end. With 'Hannah', I was left wanting more, not at just the end, but throughout the entire read.

This book is the BIBLE for understanding and building your telescope. An absolute must read.

Even though I ended up making a solid tube, I bought this from Mr. Kreige with the expectation that I would end up with a truss setup for my 16". The book is well laid out and the instructions are clear. However, they are also not very simple and it's not just a matter of throwing a bunch of stuff together to get a truss setup.

In my case, I had the deck stacked against me for several reasons. My 16" mirror is f6.4 which would require a little more than a 9' tube. This presents several balancing and wobble challenges. Then there are the complex angles that must be cut for the trusses to line up properly and consistently. However, the real clincher for me was the cost of the materials. To make a really on-spec Dobsonian as described in the book would take a lot more money than I had available. So I ended up using plywood and Sonotube. Thing was built like a Russian tank, but wasn't exactly light and as portable as a truss design.

All in all, this is an outstanding book and should be a mandatory addition to any telescope makers library. Highly recommended.

I am a beginning amateur astronomer, and this book has helped me immensely in understanding how telescopes work and what goes into building a quality telescope. Though I won't be able to afford the optics for my dream telescope for some time, this book is excellent for either the aspiring telescope maker or an amateur like me who wants to understand what makes telescopes "great" vs. "so-so".

The book is well-written and is a very easy read, even though it goes through some fairly complicated stuff at times. I highly recommend it!

One of the hardest things a beginner faces when jumping into amateur astronomy is "Where do I start?". That question has been answered in great depth by this book. Considered by almost everyone to be "the bible" of amateur telescope making, if this book doesn't inspire you to start cutting wood, then you need to find yourself another hobby!

One of the authors is responsible for the "Obsession" line of high-end Dobsonian telescopes. This book is almost a step-by-step guide on how you can build your own large Dobsonian, with optics and performance nearly as good as an Obsession. Yes, you probably won't save much money over a purchased 'scope, but the pride of being able to say "I built this myself!" more than makes up for that. Plus, you will know (and understand) every single square inch of your telescope, so modifications and changes won't be as frightening to you as they would if you had to cut into a $3000 commercial telescope.

If you think you're going to use this book and build an 18" 'scope for $500, you're going to be in for quite a shock. The authors in this book both stress the importance of premium optics, and these do not come cheap. Expect to spend roughly $1500, or more, for a good quality 12.5" primary mirror alone. Quality doesn't come cheap, and with the only commercial Pyrex production line in the US shut down for the next several years, expect mirror prices to rise, drastically.

For those who can afford it, a scope like this can last for a lifetime. But if you can't afford such a huge investment, this book also covers construction of an 8", closed-tube Dobsonian (The larger sizes in the book are all truss tube models), which can be assembled for roughly $600.

Right now, several of my friends and I are starting to plan our dream scope, using nothing but this book as a reference guide. We're going to build slowly, completing one major piece at a time. This both insures that the finished unit is as high a quality as we are capable of producing, plus helps to defer construction costs over a longer period of time.

Even if you have no intention of every getting a Dobsonian, you will find many things of value in this book.

Why are you still reading this? Go and order a copy for yourself. Experience firsthand just how well written and useful it really is, and I'll bet you also start dreaming of cutting wood and aligning optics.

If you are interested in building a Dobsonian with professional results, this is the book for you. It even excercises pragmmatic guidance on what aperture should one choose by describing a series of scenarios one would not contemplate before building, but would clearly regret in the after.This is specially useful for those suffering from "aperture fever".

The author wisely leaves aside the craft of making your own optics. He reduces it to one chapter. The reason: if you you want to build a serious and large aperture telescope; buy the optics. This, with time and experience, comes as the best option.

Nothing is left aside on what building a Dobsonian may concern. I honestly didn't look for anything else after this book. (The only thing I surfed the internet for was for more images on Dob designs).

This is a rare book, for it accomplishes to fill virtually every doubt you may have on the subject.

I read this book for a graduate marketing class, but it is a good read for any business professional out there. Why do companies succeed in the long-term? They find a way to put the customer first, time after time. And not just customers, but employees, suppliers, and other stakeholders as well.

"Excellent customer service" is a the frequent promise, which is SELDOM achieved. This book is a good guide to how the elements of really great customer service can be identified and cultivated in an organization. While it is directed more to the larger enterprise, the principles can be applied to small business also.

Leonard L. Berry takes an in-depth look at how service can sustain the success of a business in this detailed, footnoted exploration that includes plenty of interviews and examples from the business world. Written authoritatively, yet conversationally, this book outshines similar works because of its thoroughness. Far from a quick-fix, self-help business guide, the book is thoughtful and doesn't rely on the obvious. We [...] recommend it to managers and leaders in all businesses, particularly if your competitive edge rests on pleasing your customers.

I recently re-read this book (1999) and Berry's previously published On Great Service (1996), curious to know how well they have held up since they were first published. My conclusion? Rock-solid. In fact, both books are even more relevant - and more valuable - now than they were when Leonard Berry wrote them. That is amazing...and commendable.

With regard to the title of this book, consider this brief excerpt from the concluding chapter: "Great service companies have a soul that underlies their strategies and day-to-day operations. The company's soul - its value system - is its foundational center, its inner core." Berry fully understands how difficult it is to achieve and then sustain a great service company, noting that such companies are "humane communities that humanely serve customers and the broader communities in which they live." Decision-makers, especially in companies which have problems attracting and then retaining the talented, skilled, and principled people needed, would be well-advised to consider very carefully the meaning and significance of Berry's concluding observation. The same can be said for companies which have problems keeping valued customers and don't know why.

As Berry explains, his purpose in this book is to identify, describe, and illustrate the underlying drivers of sustainable success in service businesses. Creating a successful service operation is unquestionably a difficult task...The greater involvement of people in creating value for customers, the greater the challenge." He examines 14 outstanding service companies which include The Container Store, the Charles Schwab Corporation, Chick-fil-A, Enterprise Rent-a-Car, the St. Paul Saints AAA baseball franchise, and USAA. He suggests what lessons can be learned from them. Although quite different in terms of their size and nature, they demonstrate the same nine drivers of success, to each of which Berry devotes a separate chapter.

One of his key points is that humane core values sustain human service energy as organizations grow and mature. When the "product" is a human performance, values-driven leadership is at the center of sustainable success. He focuses on often-neglected or under-appreciated basics and explains how the superior service to which the exemplary companies are wholly committed creates for each of them a significant, perhaps decisive competitive advantage. The core strategies seems obvious: focus on serving a specific market need rather than on marketing a specific product for that need, focus on serving underserved market needs, and focus on serving the chosen markets with executional excellence. When stressing the importance of "trust-based" relationships, Berry includes everyone involved in the given enterprise. Hence the importance of what he characterizes as "humane organizational values" and he correctly insists that such values depend on values-driven leadership which must permeate the organization, at all levels and in all areas of operation. Stable leadership stabilizes values and propels all other success sustainers.

Of special interest to me is what he has to say about Cora Griffith in Chapter 8, "Investment in Employee Success." She is a long-time waitress for the Orchard Café in Appleton, Wisconsin. According to Berry, she implements each day the nine rules of success: she treats each customer like family, she is an alert listener, she strives to anticipate her customers' wants, she is attentive to significant details ("simple things make the difference"), she "works smart" by constantly scanning all the tables, maintains an on-going effort to improve her skills while learning new ones, and is contented in her work. "Cora is a team player, an all for one, one for all employee." She takes great pride in her work. And credits her employers, Dick and John Bergstrom, for convincing her how important it is to take good care of each customer and who gave her the "freedom" to do it. How many service providers have you encountered lately who measure up to Cora Griffith's standards? The sad fact is that most service providers could but, for whatever reasons, don't.

It is to Berry's great credit that he recognizes the importance - and significance -- of the Cora Griffiths in this society at a time when most books which discuss superior customer service focus almost entirely on companies such Nordstrom, Ritz-Carlton, and Southwest Airlines. They are indeed exemplary organizations but two points need to be made: Each has its own significant number of Cora Griffiths, and, the same high level of customer service can be provided by all other organizations, even by a hotel restaurant in a small midwestern town.

With all due respect to Mies van der Rohe, God may not be in the details but "the soul of service" certainly is.

It is very difficult for me to work with "interviews and case study" based books since they are almost invariably full of "brilliant" quotes and "success and beyond-duty" stories that, to say the least, sound too good as to be of a sustainable nature in real world. This book is based on experiences and what seems very solid research and, for sure, is not free of this type of passages; and yet, it is one of the most useful and often-referenced books that I own and work with. So, if you will yourself through it, you'll find one of the best and most down-to-earth books on Customer Service. The author identifies nine drivers that can make any organization successful, all of them emphasizing the human nature of the relationship with customers (customer-centered). It is truly a recipe for success, more easily applicable to on-going enterprises rather than to start-ups. From this book the reader can produce very useful check-lists to diagnose the company and its strategic practices regarding their service approach. It can also be used as a guiding document to move a company to a truly customer-awareness territory and, most important, to keep it there. Of special relevance is the author's brilliant exposition in the final chapter "Lessons from World-Class Service Companies", where the reader obtains a rarely seen synopsis of all the good things that excellent companies do "to sustain their excellence". If nothing else, this chapter by itself justifies buying this book and incorporating it to your professional library.

I bought this book along with Luscious Lemon Desserts and couldn't be happier. Both have a nice range of ideas, and those ideas don't tend to call for exotic ingredients. Everything I've made so far has come out perfect.

This book covers a wide variety of recipes using berries. The directions are simple and easy to follow and the three recipes I've tried so far all turned out very well. Whether you want to make berry ice cream, sauce or a crisp, you'll find what you want here.

We are at the heighth of berry season here in Arkansas, quite frankly it's hard to beat fresh berries by themselves, but I have to tell you, Ms. Longbotham knows a thing or two about berries. My husband brought home a flat of strawberries the other day, and I was so distraught about what do with them. Like a beacon, my "Luscious Dessert" series of cookbooks was on my bookcase. I made the "Strawberry-Hazelnut" crisp and people were literally licking the dish. As a side-note, I absolutely love the photography...it's so appealing, yet so understandable. As we say in the south, "presentation is everything!" Lori Longbotham gives new meaning to the expression, "easy as pie" Page 52 of my cookbook is literally stained with berries and sugar, I can't tell you how many times I made the "Double-Crust Blueberry Pie" it's my signature summer dessert!

Luscious Berry Desserts, as the title suggests, is full of tempting berry desserts. Most of the desserts feature strawberries, raspberries, or blueberries. A few feature blackberries or other more unusual berries, that even I have not heard of before this book.

There is a rather lenghthy introduction that goes over different types of berries and other ingredients, tips on how to buy, store, and use berries in cooking, as well as equipment information and tips for other cooking methods used.

The rest of the book is devoted to recipes, most with photos. The recipes are divided into seven chapters.

In the first chapter, Cakes, there are only four recipes. Three of them are quite innovative, including a rosemary, rose, and blackberry cake.

In the second chapter, Pies, Tarts, and A Cheesecake, there are seven recipes, four for tarts, two for pies, and as the title suggests, one for a cheesecake. These recipes are more traditional then the ones from the Cakes chapter, but just as yummy. Included are a innovative raspberry truffle tart and a more classical blueberry pie.

Despite their being only four cake recipes, Ms. Longbothom has managed to devote an entire chapter to Shortcakes with eight recipes. Recipes include such temptations as hazelnut shortcake with caramel berries, which is photographed on the cover, blueberry ginger shortcake, and strawberry and basil shortcakes.

The next chapter, entitled; A Crisp, Flummery, Cobbler, Grunt, Buckle, and Betty, has six recipes, once of each mentioned dish, including a strawberry-hazelnut crisp.

The next chapter, which is one of my favorites, is Puddings and a Souffle. Nine recipes are included and include recipes such as English summer pudding and strawberry creme fraiche panna cotta.

There is then Frozen Berry Desserts, which features five recepies, including two for ice cream, and a recipe for a blackberry and raspberry semifreddo.

The final chapter is Sauces, Toppings, Creams and a Truffle. There are ninteen recipes for sauces, whipped creams, and other recipes neeeded throughout the book.

The only reason I gave this book four stars is due to its size, which makes it difficult to use, and on a lesser scale,the script font used for each recipe name, which is difficult to read. Otherwise this is a fantastic cookbook.

I've given all Lori Longbotham's Luscious books to my sister in North Carolina, who really likes to bake (and she's mad about lemons, so that's how our tradition got started). She made the blueberry cheescake first, and her whole family loves it. The berry title really appealed to me too because I love fruit, and berries seem to be the only kind of fruit I can really depend on anymore to be consistently tasty. I was glad to see this book includes recipes for frozen berries, too, which I have found to be quite good, easy to come by, and inexpensive. I tried the Strawberry crumble first, which uses fresh strawberries and hazelnuts--it was so easy to make and so good. Anybody, of any age, would love it. Next time I'm going to try adding the crystallized ginger Lori suggests. That's a great idea. The book is full of great ideas. (The banana whipped cream IS great on fresh strawberries.) This Luscious Berries book and the Luscious Chocolate book pair very well--MY two favorite dessert choices.