Berry Books

Oh, I love this book. I first came across it when a friend lent it to me. That was in 2004. I still have the book.

While I am planning on giving it back to her (soon, I swear) I bring up this embarrassing story just to point out what holding power this book has. At this point, I've read it so many times that I don't remember what my initial reaction was. Every time I reread it, though, I discover more details and make more connections. More imporatantly, the story is rich enough and gripping enough to still be engrossing even after so many rereads.

The characters in this book are rich and well-developed. What I love most about it, however, are its setting and its intricately layered plot. Ravensmere ended up being up quite as much a living, breathing entity as were any of the characters, and had a distinct personality of its own; as a United States girl, this book makes me want to go to Britain and find my own equivalent of the estate with each reread. As for the layering of the plot -- simply put, this is one of those books where every detail matters. As the story progresses, it constantly reflects back to something mentioned, even if only in passing. This makes it interesting and quite thought-provoking.

This is a young adult novel, and as such may be passed over by many more dignified readers. Despite that, however, it is a well-written, complex, lovely book. Really, the only thing that disappoints me about it is that the rest of Liz Berry's work is so difficult to find.

Anyway. Yes. Read the book!

Liz Berry's book, The China Garden, was... insightful. She has an incredible ability to paint a picture with her words. Never before have I felt more into another world. She transforms your mind and makes you view what her characters are seeing. Not as keen with feeling, nothing to the extent of, say, Stephenie Meyer in the emotional front. However, the pictures she provided were grand and all too entrancing. The book, holding a deep moral obligation to save the planet, showed the necessity in the most obscure way possible. Burning humans, telepathy, and foresight, all bound in present times. None of these extraordinary gifts were deemed out of the norm, as if having the ability to predict the trend in the Stock Exchange was a normality. All in all, it was an excellent read, and I would gladly pass it on.

Me and my sister have read this book over and over since we were quite small, I still adore it, it seems like every time I read it I discover something new. Wonderful book to read aloud! I hope you enjoy it as I have!

This is an amazing fantasy/mystery/romance. It is about a girl who is slowly unravelling the mystery of her mother's past and her future, after they move to a beautiful and mysterious country estate in England. The story is very original and filled with symbolism.
I definitely recommend reading it. I gave it 4.5 stars, rather than 5 because I am extremely picky about what I consider a 5 star book. The only qualm I had with this book was that the romance seemed a bit shallow. It was based almost entirely on a fate they seemed unable to escape, and instantaneous sexual attraction. The sexual content is a bit mature for teens too.
Aside from that, I really liked it.

ISBN 0380732289 - With teens the target audience, and with teens largely able to pick their own reading material without mom and dad nosing in, let me at least note that the sex scenes aren't as bad as romance novels for the grown-up audience, but they're there.

Clare and her mother, Frances, have some trouble getting along lately, partly because of the boy Clare's been dating. Once somewhat idealistic, Clare has taken up Adrian's opinions, which tend toward the "every man for himself", greedy sort. This is a little thing compared to what's coming next - Frances has taken a job as a private nurse and tells Clare, basically, that she ought to stay behind in London. Clare, however, makes up her own mind (for once) and decides to go along to Ravensmere, where her mother will be caring for 87 year old Mr. Aylward. Slowly, long-hidden truths begin to come to light.

So many things Clare thought she knew - from where her mother was born, to her own name - turn out to be half-truths or outright lies. Frances had spent Clare's entire life protecting her from Ravensmere and the legacy that will be hers, no matter what she does. With a history that might well go back tens of thousands of years, Ravensmere and the families tied to it protect a secret so powerful that the head of the Aylward family and his bride, always a Kenward daughter, must protect it with their lives.

Really well done, with a nice build up (that others found too slow) that leaves you wondering where everything is headed. As the secrets are revealed to the reader, and to Clare, understanding begins to dawn - but the real secret is beyond your guessing. You're going to have to read it to find out!

On the negative side, there's not much. At one point Clare snaps "Cat fleas don't live on humans." at Roger Fletcher, which is just stupid, since there's no such thing as "cat fleas" and fleas DO live on humans. And I hate to say it, but the ending wasn't as well done as the rest of the book. If Clare and Mark hadn't actually SAID what it was that they were sworn to protect, I'd still have no idea. Don't let that scare you off, though, because this one is one you'll be sorry to miss out on!

I love this book. I love the rhythm of it, I love the note at the end, I love the dedication - love it.

Unfortunately, I've yet to get either of my nieces overly involved in it. They'll sit through it, but they won't request it :(

So I've had to take a star off what I'd normally rank this book as because, in my house, it's just not doing its job. I don't know why they don't love it, they just don't.

This book was a favorite with our first child 10 years ago, and we just bought another copy for our 1-yr.-old! I love the flowing, rhyming prose, and the illustrations allow for so much discussion and interaction. As with Dr. Suess books, I find myself repeating the words throughout the day (like when we're eating berries!) I definitely recommend this book!

This was my kids' favorite book when they were little, and now I'm buying many copies for nieces, nephews, and little cousins. Wonderful verse, fun pictures. Lots of repetition, which the little ones love. Enjoy!

My grandson loved this book once he turned about 16 months old. Before that he had no interest.

My 2 year old daughter loves this whimsical, rhyming story. The illustrations are beautiful, and the story is quirky and quick paced. Originally we checked it out from the library and she enjoyed it so much we had to eventually buy the book. We also gave this to a friend's 18 month old daughter as a present and it has quickly become one of her favorite books.

This is an amazing story! Vividly written and really makes you think about what is good in the world. The characters stay alive in your mind for months after finishing the story!

This audio version is well narrated and easy to listen to. It's un-abridged, so all the wonderful descriptions of the book are in there.

Wendell Berry is a fantastic author - I can't wait to start the next book.

The book jacket calls this a "beautiful, lyrical love story," and it is. But it is not the romance of a man for a woman but rather the deep, fond emotion that Jayber Crow holds for his community, his friends, and all that has gone into his non-eventful but ultimately pleasant life. Here is a book that can be an antidote for the disillusion and despair we feel when we seem to be lost in the cosmos. As Jayber reminisces,

"I still do belong to Port William. Being here satisfies me. I have no thought of going away. If I knew for sure that I would die here, I would be glad. And yet definite as all this is, it seems surrounded by the indefinite, like a boat in a fog. I can't look back from where I am now and feel that I have been very much in control of my life. Certainly I have lived on the edge of the Port William community, and I am farther than ever out on the edge of it now. But I feel that I have lived on the edge even of my own life. I have made plans enough, but I see now that I have never lived by plan. Any more than if I had been a bystander watching me live my life. I don't feel that I ever have been quite sure what was going on. Nearly everything that has happened to me has happened by surprise. All the important things have happened by surprise. And whatever has been happening usually has already happened before I have had time to expect it. The world doesn't stop because you are in love or in mourning or in need of time to think. And so when I have thought I was in my story or in charge of it, I really have been only on the edge of it, carried along. Is this because we are in an eternal story that is happening partly in time?" (322)

Berry's lyrical prose helps us to enjoy the opportunity to be "on the edge" of Jayber's life, and we are the better for being carried along by it.

Reading Jayber Crow is like spending the weekend listening to your favorite uncle tell family stories. The conversational tone used by Berry could get sappy in the hands of a less skilled writer, but that doesn't happen on the pages of Jayber Crow. Wendall Berry's prose is exquisite. As the story moves slowly through another time and place, Jayber's voice draws you into his private mind. It is a tender place to be. The story is thought-provoking and deeply moving. I hated for this book to end.

I used to read a lot of books and I never felt the need to quantify or compare one book to another. But when I finished Jayber Crow I knew that this was the best book I had ever read.

As other reviews here will testify, it is astounding how Wendell Berry communicates with mere words the beauty of life, the human heart and the love that holds both together.

I've sold most of the books I owned but I doubt that I will ever part with my copy of Jayber Crow.

I'm 45 years old, from Indiana, and a barber's daughter. I'm pretty sure I know some of the people that Jayber talks about. The stories weren't only about what the people were experiencing, but what they were thinking and feeling. My favorite quotes: "I don't get paid to cut hair. I get paid to know when to stop." "He didn't yet know all that he was going to know." AMEN to that!

This Bible is absolutely wonderful. At the start of each book it tells who wrote the book if known and why the book is important. The text is written in plain English much easier for kids to understand (and myself). There are side texts with sugessted activities and additional explanation of significant stories. I LOVE this Bible - this is the one I read personally now myself and I don't know how I would get through Bible School without it!

Adventure Bible, Revised, NIV This book arrived in exellent condition. It was exactly what I was looking for.
The 7 Day Mental Diet This book arrived in excellent condition. It was exactly what I was looking for.

I received book in excellent condition, a lot faster than I expected (within days). My son loves it!

Love the historical/background information. This is a good resource for helping today's kids identify with the Bible's historical figures, cultures, and lessons. Without completely altering the poetic language, it offers activities and ideas to improve comprehension and help children see the relevance of the text to their own lives.

I purchased this as a first bible for my 6 year old son. There are bursts of fast facts and passages paraphrased to make it easier for browsing. My son enjoys reading these and even for adults like myself, the background informations are helpful.
The generous amount of illustrations captures his attention and aids in his comprehension of certain passages of the bible.
I can surely say this is the best thing I've bought for my son.

A beautiful follow-up to Easy Connections. After finding out that the two were originally intended to be one book, I can see why this fits in so well. It's a fascinating look at the concepts of love and freedom as well as the seemingly impossible ability of Cathy to forgive the most horrible of deeds in order to live the life she has been so unfairly forced into. I love this book possibly just as much as I loved its predecessor.

I read Easy Connections back in high school and was hooked on finding the sequel. Thanks to the previous reviewers I finally finished Easy Freedom and was satisfied and addicted to Liz Berry's story. Overall good story focusing on Cathy overcoming her trauma and moving on. I wish Berry focused more on Cathy having some at least more comfortable moments with Dev or even Chris, like in the first book.

Was searching through some old books from my younger days, and came across Easy Connections, by Liz Berry. It brought me back to the first time that I read it, and its sequel Easy Freedom. Read the whole book in 1 1/2 days. They are extremely addictive! I don't know what it is about them, but I'm glad I'm not the only one who is captivated. I'm sure I'm well over the age these books are intended for, but it must be the romantic in me that loves them so much. Thanks to all the reviewers, especially Carrie for all their information. I will definately look up Liz's messageboard for more info. Good luck in finding the books, and as one of the reviewers said, once you find them, HANG ON TO THEM!!!

For those desperate to own copies of Easy Connections or Easy Freedom, you can now order reasonably priced paperback copies from www.Amazon.co.uk (British Amazon) or directly from Liz Berry at http://lizberrybooks.com/id30.htm. They are definitely worth the trouble of tracking down!! I've been obsessed with these books for 20 years!

For those desperate to own copies of Easy Connections or Easy Freedom, you can now order reasonably priced paperback copies from www.Amazon.co.uk (British Amazon) or directly from Liz Berry at http://lizberrybooks.com/id30.htm. They are definitely worth the trouble of tracking down!! I've been obsessed with these books for 20 years!

Last year I met, quite out of the blue, a gifted shamanic practitioner in my own locale who has taken me under her wing (and has not requested a single penny from me for doing so). This was a catalyst event which has prompted my own "second cocooning," a concept explained in "Soulcraft" that I now understand. So much about this book has provided me vital context for understanding my current stage of life and showed me the next couple of steps that I need to take from here.

Some might be tempted to dismiss Soulcraft as "fluffy New Age tripe," but I hope you won't make that mistake. Plotkin doesn't blow sweetness and light up anyone's butt. The journey to soul is not an easy one, and no one--no teacher, no seer, no guru--can make the journey for you. This book encourages you to do the *necessary and difficult* work of finding your own soul, your own vision, your own task--it's important not only for you, but for the way we all live on this earth. Not only that, this book gives you some real-world strategies and activities for how to actually do that.

I am reminded of Jesus saying in the gospels, "what does it profit a man to gain the world but lose his soul?" This book provides some context for understanding what's happening as you lose the world in order to gain your soul. While we ultimately make this inward and downward journey alone, on another level we're not really alone--others have gone before us (and some examples are given in the book), and the presence of Spirit is in all and around all.

My thanks are given gratefully to Bill Plotkin for birthing this book into the world.

One thing, though: I appreciated Plotkin's brief statement in the book that we should not be appropriating culturally from native peoples--but then he quoted Harley Swift Deer in the book, someone who is reputedly/reportedly a "plastic shaman." That was a disappointment, but overall the book is still worth five stars.

I read this book as part of a course in personality. This book gives you the definitions and differences between spirit and soul, and how a journey to know the soul can be a road less travelled. It is an amazing insight into the state of coming to know one's soul and the difficult road that must be taken to get there. The author also gives many examples of his participants vision quests and how they can relate to psychological issues in one's life. This book should be read by all humans. We have all lost our connection with nature and through this book we might be able to regain that relationship

The inhabitants of our alienated modern society--and those suffering globally from its negative influences--are desperate for meaning. Self-Help books abound beyond belief. People of all ages, especially in the workplace and corporate world, live lives of such "quiet desperation," as Thoreau wrote, that they can barely discern even the surface they're skating on, much less the depths that lay beneath. Young people worldwide fall into depression, crime, or the false promise of fundamentalism and fanaticism, sacrificing themselves for--what? Surely not our shared humanity.

Bill Plotkin's SOULCRAFT is, I believe, at last, the "definitive" self-help guide, one so profound that it has the capacity, for those open to it, to help reshape our entire vision of the world--and restore to ourselves a fulfilling home within it.

I write this as a cultural anthropologist, author and lecturer who has himself sorted his way through any number of methods to a more balanced, centered life. Plotkin draws from traditional and Jungian psychology, the deep wisdom of the natural world (one of the richest sources of meaning which we have almost succeeded in destroying), and from a wealth of knowledge about traditional cultural practices the world over that provide ancient keys to holistic living. Plotkin draws out the essence of all this and spins it into a welcoming web, each strand another guiding rope hung with tools to empower one on a perilous and promising journey to center.

Make no mistake--this book is not psycho-babble and or self-help pablum. It is not an instant solution; it is a challenging way to open yourself up to an ever-widening world through which, with courage and commitment, you will continue to journey the rest of your life.

There may be some who think the notion of "soul-crafting" is uncomfortably "New Age" (I feared so at first). If so then this is a work that synthesizes everything good and wise that emerged from the wild and ecstatic upheavals of the late `60s, filtered over decades through Plotkin's formal social-psychological training, shaped by his rigorous, wide-ranging scholarship, and brought finally to fruition through the power of his personal experience and heartfelt vision.

And now his newest book has appeared: "Nature and the Human Soul: Cultivating Wholeness and Community in a Fragmented World." I just ordered mine from Amazon and got it immediately. After what Plotkin has just given me in the earlier book, I can only imagine what this book, described as a culminating life's work, can offer me. I can't wait to read it. --Jud Newborn, Ph.D., author, "Sophie Scholl and the White Rose."

I recently picked up this book for the second time - the first was about 3 years ago. It resonates deeply at a core level and, I believe, will do the same for anyone who is standing at the edge. Need a push? Read this book.

Lou

If you've never been on a wilderness rite-of-passage before this book offers insight into the practice. Plotkin blends psychospiritual insight on every page. This book is a primer for the ancient practice of the Vision Quest and within this rubric offers a detailed account of the process.

Like Plotkin notes, a wilderness journey into the mysteries of the soul is not a place for the weak of heart. You need to be put together pretty well before answering this call. But the rewards are life-changing.

As metaphor, in the middle ages, gold merchents used a touchstone to determine the value of any gold brought to them by rubbing the gold onto the stone which then produced a certain color to validate the worth of the gold.

A wilderness quest for the purpose of seeking a vision is a touchstone experience. It takes one deep into the raw and untamed soul before its conditioning, conformity, and domestication by culture. In western society, we have forgotten and lost meaningful rites of passage and this loss has created a social fabric of fear based individuals.

Plotkin is well versed in the process of depth psychology and the underworld passage such an undertaking opens in the psyche of those who embrak off from familar shores. Seeking depth, change, and transformation in one's life is difficult and filled with danager. The passage of the threshold expereince is an invitation to risk all for the sake of authenticity and peronal transformation that can lead to a new way of being-in-the-wolrd.

If you think you can sit in a wild place, alone, without food and little water for four days and nights, for the sake of spirit bringing a vision into your life, this book is a necessary guide. Be warned that you may come back (re-incorporation) a different person then the one you left behind at your quest circle. But, for those who pass this threshold, life may also take on a new and profound awareness...

I picked this book up at the San Francisco MOMA a few years ago. I saw it and immediately began to wonder, "What exactly did I do with my old Blythe doll"? I spent endless hours as a child, pulling the string, and clicking through the eye colors (though I always loved the purple best). In the absence of my girlhood doll, the book was a delightful trip down memory lane!

I'm a collector and I love having a book with photos of Blythe that I can study for the endless possibilities the doll offers for dressing and customizing.

Oh my gosh I love Blythe! She is the best doll ever. in this book, gina garan photographs Blythe so well that the dolls actually look real. i have a Blythe doll collection for myself and I don't photograph it but maybe I should! Blythe might be expensive doll-whise but she's worth every penny! (Or every...dollar!) Blythe, your eyes can change but the rest of you can't! Blythe, dearest Blythe......YOU RULE!!!!!!!!!!

..I just had to add that I picked this up not knowing that my 30-year quest for a beloved doll that was taken from me was about to end until I turned to the page (near the end) where the two dolls are wearing that famous green dress (the only part of my doll I was able to salvage).

Gina Garan, thank you!!

I am several years (almost 5 to be exact) reviewing this book but after seeing a few of Gina's Blythe pics online, I ordered this book and ever since I've been hooked! BIG TIME. These pictures and all of Gina's are so beautiful that I had to get a collection of my own Blythes underway ASAP. Here I am 5 years later and more than 20 Blythes richer! Get the book! Like most people I know, you'll either fall in love or be creeped out.

Of the eleven novels by Wendell Berry in the Port William saga, Hannah Coulter is probably the best. It is a complete life told with great sensitivity of a poor girl and an outsider to the families written about in the other novels of the saga. Hannah has great determination and ability to overcome her limitations with the help of her grandmother and the Feltner, Coulter and Catlett families. The story covers the period from 1922 until the turn of the century. It is an epic tale.

This is one of the best books I have read - a wonderful book of community and belonging

In his Port William novels, Wendell Berry has built a community of nostalgia and gentleness that provides an opportunity to redirect our attention, for at least a time, from the day's most discouraging headlines. Enough of modern society trickles into the edges of Hannah Coulter's story, however, that we are reminded she may very well be our own contemporary.

This is the story of a woman widowed twice, who has never had extreme wealth but who seems to have learned contentedness in most situations and to be quietly resigned to the rest. Is she an idealized and not fully real character? Probably, but that could also be said of some of the many angst-drenched lead characters in other contemporary fiction, and I admit I find someone like this far more interesting.

The difference in her world from that of so many of the rest of us is summed up by another Port William resident's summary of what has happened to her children who have moved on to Ohio, California, and beyond.

"Andy said, 'You're worried because they've left the membership,' and he smiled...They've gone over from the world of membership to the world of organization. Nathan would say the world of employment.'...One of the attractions of moving away into the world of employment, i think, is being disconnected and free, unbothered by membership.It is a life of beginnings without memories, but it is a life too that ends without being remembered. The life of membership with all its cumbers is traded away for the life of employment that makes itself free by forgetting you clean as a whistle when you are not of any more use. When they get to retirement age, [my children] will be cast out of place and out of mind like worn-out replaceable parts, to be alone at the last maybe and soon forgotten.

"'But the membership,' Andy said, 'keeps the memories even of horses and mules and milk cows and dogs.'"

And that is the magic of Berry's writing; his telling of stories of those who are still *members* of a community helps keep their memories alive and reminds us of our own need to find our own community within our own spaces.

I don't always agree with Berry. Sometimes I agree with his dianoses but wonder what practical solution there is for the problems he notices. But one thing I must say is that he is able to beautifully capture the pathos and wonder of human community. Quite simply this is a beautiful meditation on life and relationship. If you do not come away longing for or at least pondering community and what it means you may want to check you pulse. His descriptions of married life are sublime.
A few random questions I have as I read the Port William novels:
-What would happen if an Italian immigrant moved to Port William? Would they be welcome?
-What is evil? Would you ever want to just kick someone out because they were so bad?
-Should I just let the effect of the novel wash over me or should I respond to a larger message?

ok.. I read this a year ago and loved it! It is elegantly written and soulful and kind. BUT after reading Wallace Stegner's 'Crossing to Safety'..and re-reading a chapter of 'Hannah Coulter', I'm afraid this book falls downward into a whole other category of writing. In my mind, 'Hannah Coulter' lacks humor..detail.. and the complexities of marriage. While Berry doesn't sugarcoat or gloss over his characters, he doesn't go into as much depth as I'd like, leaving me wondering and frustrated as to what's really going on inside Hannah, Nathan, and all the other folks of Port William. There just must be a whole lot more than 'everything's fine' in bucolic Port William..

The beauty of Stegner's book is that he manages to write 300 some odd pages on 'very quiet lives' and I truly hated for the book to end. With 'Hannah', I was left wanting more, not at just the end, but throughout the entire read.

I recently re-read this book (1999) and Berry's previously published On Great Service (1996), curious to know how well they have held up since they were first published. My conclusion? Rock-solid. In fact, both books are even more relevant - and more valuable - now than they were when Leonard Berry wrote them. That is amazing...and commendable.

With regard to the title of this book, consider this brief excerpt from the concluding chapter: "Great service companies have a soul that underlies their strategies and day-to-day operations. The company's soul - its value system - is its foundational center, its inner core." Berry fully understands how difficult it is to achieve and then sustain a great service company, noting that such companies are "humane communities that humanely serve customers and the broader communities in which they live." Decision-makers, especially in companies which have problems attracting and then retaining the talented, skilled, and principled people needed, would be well-advised to consider very carefully the meaning and significance of Berry's concluding observation. The same can be said for companies which have problems keeping valued customers and don't know why.

As Berry explains, his purpose in this book is to identify, describe, and illustrate the underlying drivers of sustainable success in service businesses. Creating a successful service operation is unquestionably a difficult task...The greater involvement of people in creating value for customers, the greater the challenge." He examines 14 outstanding service companies which include The Container Store, the Charles Schwab Corporation, Chick-fil-A, Enterprise Rent-a-Car, the St. Paul Saints AAA baseball franchise, and USAA. He suggests what lessons can be learned from them. Although quite different in terms of their size and nature, they demonstrate the same nine drivers of success, to each of which Berry devotes a separate chapter.

One of his key points is that humane core values sustain human service energy as organizations grow and mature. When the "product" is a human performance, values-driven leadership is at the center of sustainable success. He focuses on often-neglected or under-appreciated basics and explains how the superior service to which the exemplary companies are wholly committed creates for each of them a significant, perhaps decisive competitive advantage. The core strategies seems obvious: focus on serving a specific market need rather than on marketing a specific product for that need, focus on serving underserved market needs, and focus on serving the chosen markets with executional excellence. When stressing the importance of "trust-based" relationships, Berry includes everyone involved in the given enterprise. Hence the importance of what he characterizes as "humane organizational values" and he correctly insists that such values depend on values-driven leadership which must permeate the organization, at all levels and in all areas of operation. Stable leadership stabilizes values and propels all other success sustainers.

Of special interest to me is what he has to say about Cora Griffith in Chapter 8, "Investment in Employee Success." She is a long-time waitress for the Orchard Café in Appleton, Wisconsin. According to Berry, she implements each day the nine rules of success: she treats each customer like family, she is an alert listener, she strives to anticipate her customers' wants, she is attentive to significant details ("simple things make the difference"), she "works smart" by constantly scanning all the tables, maintains an on-going effort to improve her skills while learning new ones, and is contented in her work. "Cora is a team player, an all for one, one for all employee." She takes great pride in her work. And credits her employers, Dick and John Bergstrom, for convincing her how important it is to take good care of each customer and who gave her the "freedom" to do it. How many service providers have you encountered lately who measure up to Cora Griffith's standards? The sad fact is that most service providers could but, for whatever reasons, don't.

It is to Berry's great credit that he recognizes the importance - and significance -- of the Cora Griffiths in this society at a time when most books which discuss superior customer service focus almost entirely on companies such Nordstrom, Ritz-Carlton, and Southwest Airlines. They are indeed exemplary organizations but two points need to be made: Each has its own significant number of Cora Griffiths, and, the same high level of customer service can be provided by all other organizations, even by a hotel restaurant in a small midwestern town.

With all due respect to Mies van der Rohe, God may not be in the details but "the soul of service" certainly is.

I read this book for a graduate marketing class, but it is a good read for any business professional out there. Why do companies succeed in the long-term? They find a way to put the customer first, time after time. And not just customers, but employees, suppliers, and other stakeholders as well.

"Excellent customer service" is a the frequent promise, which is SELDOM achieved. This book is a good guide to how the elements of really great customer service can be identified and cultivated in an organization. While it is directed more to the larger enterprise, the principles can be applied to small business also.

It is very difficult for me to work with "interviews and case study" based books since they are almost invariably full of "brilliant" quotes and "success and beyond-duty" stories that, to say the least, sound too good as to be of a sustainable nature in real world. This book is based on experiences and what seems very solid research and, for sure, is not free of this type of passages; and yet, it is one of the most useful and often-referenced books that I own and work with. So, if you will yourself through it, you'll find one of the best and most down-to-earth books on Customer Service. The author identifies nine drivers that can make any organization successful, all of them emphasizing the human nature of the relationship with customers (customer-centered). It is truly a recipe for success, more easily applicable to on-going enterprises rather than to start-ups. From this book the reader can produce very useful check-lists to diagnose the company and its strategic practices regarding their service approach. It can also be used as a guiding document to move a company to a truly customer-awareness territory and, most important, to keep it there. Of special relevance is the author's brilliant exposition in the final chapter "Lessons from World-Class Service Companies", where the reader obtains a rarely seen synopsis of all the good things that excellent companies do "to sustain their excellence". If nothing else, this chapter by itself justifies buying this book and incorporating it to your professional library.

Leonard L. Berry takes an in-depth look at how service can sustain the success of a business in this detailed, footnoted exploration that includes plenty of interviews and examples from the business world. Written authoritatively, yet conversationally, this book outshines similar works because of its thoroughness. Far from a quick-fix, self-help business guide, the book is thoughtful and doesn't rely on the obvious. We [...] recommend it to managers and leaders in all businesses, particularly if your competitive edge rests on pleasing your customers.

This book is the BIBLE for understanding and building your telescope. An absolute must read.

I am a beginning amateur astronomer, and this book has helped me immensely in understanding how telescopes work and what goes into building a quality telescope. Though I won't be able to afford the optics for my dream telescope for some time, this book is excellent for either the aspiring telescope maker or an amateur like me who wants to understand what makes telescopes "great" vs. "so-so".

The book is well-written and is a very easy read, even though it goes through some fairly complicated stuff at times. I highly recommend it!

This book is available directly
from the publisher for $29.95 at
http://www.willbell.com/tm/dobtel.htm

One of the hardest things a beginner faces when jumping into amateur astronomy is "Where do I start?". That question has been answered in great depth by this book. Considered by almost everyone to be "the bible" of amateur telescope making, if this book doesn't inspire you to start cutting wood, then you need to find yourself another hobby!

One of the authors is responsible for the "Obsession" line of high-end Dobsonian telescopes. This book is almost a step-by-step guide on how you can build your own large Dobsonian, with optics and performance nearly as good as an Obsession. Yes, you probably won't save much money over a purchased 'scope, but the pride of being able to say "I built this myself!" more than makes up for that. Plus, you will know (and understand) every single square inch of your telescope, so modifications and changes won't be as frightening to you as they would if you had to cut into a $3000 commercial telescope.

If you think you're going to use this book and build an 18" 'scope for $500, you're going to be in for quite a shock. The authors in this book both stress the importance of premium optics, and these do not come cheap. Expect to spend roughly $1500, or more, for a good quality 12.5" primary mirror alone. Quality doesn't come cheap, and with the only commercial Pyrex production line in the US shut down for the next several years, expect mirror prices to rise, drastically.

For those who can afford it, a scope like this can last for a lifetime. But if you can't afford such a huge investment, this book also covers construction of an 8", closed-tube Dobsonian (The larger sizes in the book are all truss tube models), which can be assembled for roughly $600.

Right now, several of my friends and I are starting to plan our dream scope, using nothing but this book as a reference guide. We're going to build slowly, completing one major piece at a time. This both insures that the finished unit is as high a quality as we are capable of producing, plus helps to defer construction costs over a longer period of time.

Even if you have no intention of every getting a Dobsonian, you will find many things of value in this book.

Why are you still reading this? Go and order a copy for yourself. Experience firsthand just how well written and useful it really is, and I'll bet you also start dreaming of cutting wood and aligning optics.

If you are interested in building a Dobsonian with professional results, this is the book for you. It even excercises pragmmatic guidance on what aperture should one choose by describing a series of scenarios one would not contemplate before building, but would clearly regret in the after.This is specially useful for those suffering from "aperture fever".

The author wisely leaves aside the craft of making your own optics. He reduces it to one chapter. The reason: if you you want to build a serious and large aperture telescope; buy the optics. This, with time and experience, comes as the best option.

Nothing is left aside on what building a Dobsonian may concern. I honestly didn't look for anything else after this book. (The only thing I surfed the internet for was for more images on Dob designs).

This is a rare book, for it accomplishes to fill virtually every doubt you may have on the subject.