Organizations Books
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Why does TQM almost always fail?Review Date: 2008-07-30
"Two Fundamental Choices of Organizational Design"Review Date: 2001-04-22
In this context, Ronald E. Purser and Steven Cabana, in Chapter 8, outline fundamental choices of two competing organizational design paradigms as following:
I- Bureaucratic Structure: Coordination and control of work tasks is done by supervisor.
1. Mind Set...*People have specialized skills and are easily replaced. *The work (technical system) is designed first. The people (social system) must adopt and fit in. *Workers are cogs in the machine of the enterprise, a commodity. *Total specialization of everything. *Within a complex organization, simple jobs are created. *Tthe building block of the organization is one person- one task. *Competitive structures, processes and reward systems are the best way to produce high performance.
2. People Act As If...*The environment our enterprise exists in is stable and unchanging. *There is little to learn at work; success comes from reacting resourcefully to problems. *Procedures are sufficient to guide behavior. Change interferes with productivity and can often be postponed. *Responsibility, and blame can be shifted to others; we are separate and therefore I can win at your expense. *We don't need to coordinate work closely with other functions. Their problems are their problems. *Unspoken assumptions need not to be explored. Simple solutions to problems are adequate.
II- Democratic Structure: Coordination and control of work is done by those doing the work.
1. Mind Set...*People possess many skill sets and can do many jobs/functions. *The needs of the work (technical system) are balanced with the needs of the doers of the work (social system). *People are learners. Machines and information systems can extend the skill set of employees to many functions. *As little as possible is specified, leaving the rest to the skill and discreation of the workers. *Complex jobs are created within a simple organizational structure. *The building block of organization is the self-managed work team. *Cooperative structures and reward systems are the best way to produce high performance.
2. People Act As If...*The environment our enterprise exists in is constantly changing. *Skepticism and doubt are valuable and enable continuous learning. *Outcomes are best reached with flexibility built into the approach. *I am fully responsible for any work I agree to perform. *Every task is part of some larger whole. I can't win at your expense. *Everyone's ideas are taken seriously. Cooperation is essential for our mutual survival. *Making our assumptions explicit and exploring them is worth the temporary discomfort.
Hence, in order to transform an entire enterprise to self-management, they discuss these choices within the context of Participative Design method. And they argue that "Dmocratic business organizations won't solve all the world's problems, but they will be places where people can find meaning in their work. Work becomes meaningful when people have attained real membership status, when work is restored to its rightful place, which adds value to both the customer and to the worker, and when people are shapers and creators of the organization's future."
Highly recommended.
Insights into self-managed organizations abound in this bookReview Date: 1999-02-03
This is an easy to read book that blends practical theory with best practices. This book will satisfy the interests of bottom-line focused executives, human resource professionals, and academics who are looking for actual implementations of sound theory about self-managing organizations.
The book introduces a set of organizing principles that are valid across a variety of industries. These principles are introduced in the context of case studies of distinctly different companies such as Motorola, Microsoft, and Charles Schwab. The authors shed light on age-old management dilemmas such as, "How can I give people more autonomy, but still ensure that we have order and productivity in the organization?" and "How can I accelerate people's learning that I know will be critical to our future, but still have them accomplish their business tasks that need to be finished today?" The authors present solid self-management principles that I have seen work in small and large-sized firms, and for industries as diverse as professional services and hi tech manufacturing. I highly recommend this book for anyone interested in improving organizational performance by creating opportunities for higher employee participation.
-- Tom Devane (tdevane@iex.net)
A Seminal Work on Leadership!Review Date: 1999-10-01
It will take a while to read the book. Take the time. The first half analyzes the key management methods of the recent past and dissects what went wrong. You'll understand the principles which facilitate organizational learning, put in place a team-based system of shared responsibility, and re-energize the workforce and management at all levels of the business. You'll also understand why we continue to make costly mistakes when we go about changing organizations and what it takes to be successful right now.
In the second half of the book, Purser and Cabana describe the "how" of moving from today's inadequate practices, to a lean, non-bureaucratic, and powerful future. You'll learn how to develop an urgency for change, get the right people involved, develop common, tangible goals and accelerate their implementation. One benefit of the approaches described is a results-oriented future built from a shared understanding of the business environment. Another is an energized leadership with a shared vision, and a workforce whose local knowledge is translated into effective work designs. Swift deployment throughout the organization occurs.
You might see alignment of the practical concepts in "The Self Managing Organization" with those of John P. Kotter. The alignment is, in fact, perfect with Kotter's Eight-Stage Process of Creating Major Change, as written in his "Leading Change" book. Kotter beautifully frames the steps that EVERY successful organization goes through when making fundamental change. What Purser and Cabana do is describe HOW to rapidly and effectively move your organization through those major changes. There are only two books on my recommended list. "The Self Managing Organization" pushed Kotter's book out of the number one slot. If you need permanent, pervasive change in your business, don't miss it!
Rob McClusky, Baldrige Manager, Picker International, Cleveland, Ohio

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A former Wells Student gives this book an "A"Review Date: 2000-09-14
A former Wells Student gives this book an "A"Review Date: 2000-09-14
Separate by DegreeReview Date: 2000-09-04
Professor Miller-Bernal has done extensive and well-documented research on the treatment of women in four different kinds of colleges. She takes us to Wells (a small single-sexed institution), Middlebury, (a long-time coeducational college), Hobart and William Smith ( a coordinate school), and Kirkland/Hamilton (once a coordinate school and now a coeducational institution). She is totally honest about the good and bad points of all four colleges and has thoroughly researched what is happening to the women who graduated in the class of '88. She also tells us about the academic and social opportunities for women at these different institutions and how women fared in positions of leadership and responsibility in campus life. She shares suggestions on how all four colleges might better serve their female populations.
Professor Miller-Bernal has also done extensive research into the history of women's colleges. The cliche, "You've come a long way, baby," really does say it all in this case. Fortunately, society's reasons for educating women have changed, and truly it is only in recent years that women are finally receiving some sort of equitable treatment in higher education. Anyone interested in learning about women's struggle for rights will find this book enlightening and informative.
Madeline Nelson Teacher West Islip Public School System
Important Contribution to Study of Women's CollegesReview Date: 2000-08-05
Professor Miller-Bernal argues that single-sex education still has advantages for women. Those advantages include: a high proportion of women faculty who can act as role models for students; more opportunities for young women to develop leadership skills; and a supportive atmosphere where women do not have to defer to men. Her argument is based on quality research, including longitudinal surveys of women students at four Northeastern colleges: Wells, Middlebury, William Smith and Hamilton. The histories of the colleges are described in rich detail, the differences in the experiences of women students at the four institutions are carefully compared and contrasted, and the most recent literature on single-sex education is well presented and thoughtfully critiqued.
Although Professor Miller-Bernal asks the reader to reconsider the value of single-sex education for women, she does not fall into the nostalgia trap. She recognizes some of the past and current limitations of women's colleges, and she details the many factors that have made coeducational institutions more viable than women's colleges. She ends Separate By Degree with a set of recommendations for applying the beneficial aspects of women's colleges to coeducational institutions and a caveat--If colleges are really concerned about women and equality, they will have to attend carefully to meeting the needs of all women students and never waiver from the goal of achieving gender equity.

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Great Resource! Makes life easier for busy momsReview Date: 2003-07-16
Super guide for all moms with more than one kidReview Date: 2003-07-16
Helps you know what you're getting yourself in to!Review Date: 2003-07-16
A parent's bible for building a healthy activity schedule foReview Date: 2004-06-29
The book, "Sign Me Up!" by Stacy DeBroff, is a wonderful place for parents to begin familiarizing themselves with all the programs that exist today. This book is more than a guide -- it's a bible! Parents should refer to this book often before making a decision to sign their children up for any activity. From this book readers will learn what an activity is about, what costs are usually involved, what to look for in a good coach or teacher, and many more answers to other important questions.
MyParenTime.com highly recommends this book -- parents will feel like they are getting advice from a good friend...important advice that will enable them to set up a healthy activity schedule for their children.

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Excellent -- highly recommendedReview Date: 2008-11-11
"The first Christians traced those lines because they wanted them to stand forever as a perpetual prayer, for remembrance of the dead, for the perseverance of the living, and for deliverance in times of trial."
Exploring these ancient (but still relevant) symbols is far more than an archaeological exercise. "Signs and Mysteries" is a fascinating read and a valuable reference, as well as a visual feast, but just as importantly, it's about connections to our Christian family. It is a personal book in the best sense of the word -- a book that connects us, through the shared and vital language of symbols, to the person of Jesus Christ.
Highly recommendedReview Date: 2008-10-24
Great book on symbols used in the early churchReview Date: 2008-09-08
When early uses of some symbols are more clouded in history he nicely gives some of the theories explaining their meanings. Often we also get references to writings of the Fathers of the Church along with others when it helps to illuminate how these symbols were used in liturgy or devotional practice. I really learned a lot from this book and while I had a general idea of meaning of many symbols I found a wealth of details. For example I will never look at the Ichthys when I see it on someone's bumper the same way. I knew how it came about and that it was a Greek acronym and often used in the early Church, but I had no idea about the Eucharistic overtones and some of the other theological depths involved. Being an ex-Navy Chief I was also pleasantly surprised to see how the anchor was another common symbol used and it's meaning.
This book is not meant to be an exhaustive reference of symbols used within the Church, but just the first four centuries. I enjoyed this book so much I would love to see another book in the same style that explains the symbols the Church used in later years and especially in the Middle Ages.
My one caveat about the book is not the content, but the color of the font used. The text is a dark brown color with a light font weight that I found more difficult to read. The color makes drawings turn out beautifully, but I would have much preferred they have had black text with the drawings being the color they used. Our Sunday Visitor has published books in recent years with multiple colors that made the book quite effective and I wish the same was done here. Though this is no real reason not to get this book.
Simply FantasticReview Date: 2008-09-09

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Four Compelling Stories About Anglican ClergyReview Date: 2008-07-11
A MUST READ!Review Date: 2006-07-24
A major contribution to Canadian historyReview Date: 2006-07-13
Entertaining, thought-provoking church historyReview Date: 2006-06-23

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Get it. Read it. Study it. Practice it. Learn it. Live it.Review Date: 2002-02-22
It turns out, Lucy Freedman and Lisa Marshall have created an extremely comprehensive communication model which weaves together some of the best thought relating to communication modeling, applicable to *all* business relationships and all relationships for that matter.
The world of knowledge based work continues to change dramatically, and new skills, new capabilities, and new frames of reference are required to manage and lead. The authors reveal through the Syntax Model (Plan, Link, Balance, Inform, Learn) the underlying behavioral structure of people who are effective, and includes all of the ingredients included in the formula for dramatically successful interactions.
The focus is on effectiveness... I personally have enjoyed many workshops facilitated by Ms. Freedman, and can share with you that knowledge and practical application of the Syntax Model has transformed my life as well as my personal and business relationships.
I have had many wake up calls as a result of studying this book, including the realization that "the meaning of your communication is the response you get". This alone, for me, has been invaluable. Ms. Freedman gets into mental models, frameworks, patterns, perceptions, interpretations, listening, matching, leading, requests and agreements and many other areas in such a masterful way, I get a major rush of energy every time I read even a page of the book. This is a *powerful* book for anyone committed to excellence through mastering the art of communication.
If you are the kind of person who believes in "sharpening the saw", this could very well be the most powerful book in your library.
Imagine an entire team, group or organization sharing the same communication model. Imagine the possibilities you could achieve.
Do you believe the empirical evidence indicating that companies choosing to invest more dollars in employee development training enjoy higher revenue as a result? If so, I recommend you get a copy for every employee in your company. If not, I recommend you get a copy for every employee in your company.
This is the most valuable resource in my library of over 600 books, and I'm a corporate coach and trainer with an enviable library of related titles. My challenge to you regarding Smart Work? Get it. Read it. Study it. Practice it. Learn it. Live it.
Get it. Read it. Study it. Practice it. Learn it. Live it.Review Date: 2002-02-22
It turns out, Lucy Freedman and Lisa Marshall have created an extremely comprehensive communication model which weaves together some of the best thought relating to communication modeling, applicable to *all* business relationships and all relationships for that matter.
The world of knowledge based work continues to change dramatically, and new skills, new capabilities, and new frames of reference are required to manage and lead. The authors reveal through the Syntax Model (Plan, Link, Balance, Inform, Learn) the underlying behavioral structure of people who are effective, and includes all of the ingredients included in the formula for dramatically successful interactions.
The focus is on effectiveness... I personally have enjoyed many workshops facilitated by Ms. Freedman, and can share with you that knowledge and practical application of the Syntax Model has transformed my life as well as my personal and business relationships.
I have had many wake up calls as a result of studying this book, including the realization that "the meaning of your communication is the response you get". This alone, for me, has been invaluable.
Ms. Freedman elegantly explains and explores many intrapersonal and interpersonal dynamics including mental models, frameworks, patterns, perceptions, interpretations, listening, matching, leading, requests and agreements and many other areas. This is a *powerful* book for anyone committed to excellence through mastering the art of communication.
For those of us committed to "sharpening the saw", this book is a valuable addition to our repertoire.
Imagine an entire team, group or organization sharing the same communication model. Imagine the possibilities you could achieve.
Do you believe the empirical evidence indicating that companies choosing to invest more dollars in employee development training enjoy higher revenue as a result? If so, I recommend you invest in a copy for every employee in your company. If not, I recommend you invest in a copy for every employee in your company.
As an experienced corporate coach and trainer with an enviable library of over 600 related titles, know that I personally consider Smart Work to be among the most valuable resources in my library. My challenge to you regarding Smart Work? Get it. Read it. Study it. Practice it. Learn it. Live it.
Great book on Communication and Influence in the workplaceReview Date: 1998-03-30
A great book for anyone working in an organization today.Review Date: 1998-03-23

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Great ideas, great resourceReview Date: 2007-05-12
Helping the lower end catch up . . .Review Date: 2006-09-13
Fabulous!Review Date: 2008-09-11
Great book for teachers of any grade!Review Date: 2008-08-16

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SPEECHLESS is a key acquisition Review Date: 2007-10-17
Diane C. Donovan
California Bookwatch
An important work on a compelling topic ... Review Date: 2007-06-03
Speechless is an important bookReview Date: 2007-07-08
If this is correct, as Vanderbilt University professor Bruce Barry makes a solid case for in his timely, lucid and meticulously researched "Speechless - the Erosion of Free Expression" in the American Workplace (swerving neither left nor right as he goes) then certainly, if we are to have a true democracy, this dialogue must carry forward the beliefs of all Americans. Nor are these beliefs merely intended for the ballot box; indeed, they are the essence of what Dr. Barry refers to as the marketplace of ideas. For it is in this marketplace (as Dr. Barry makes plain) with its tension, its push and pull of competing voices, that arises the most vital and important element of a functioning democracy: Truth.
This notion of a marketplace of ideas and the necessity of its vitality is not new. In Chapter 6 ("Why Free Speech Works"), Dr. Barry quotes Justice Oliver Wendell Holmes' famous dissent in the 1919 Abrams v. United States, in which Holmes describes "the best test of truth" as "the power of the thought to get itself accepted in the competition of the market."
A marketplace for ideas, from which truth is sometimes "roughly" (mostly roughly, it seems) constructed - this very truth which informs our laws and policies and national conversation - we have this very marketplace now, right? And it's protected by the First Amendment, right? In fact, in the Internet age, this marketplace for ideas is bigger and better than ever, right? So why write a book called "Speechless - the Erosion of Free Expression in the American Workplace"? Ok, so maybe we can't always say what we want in the workplace, but doesn't that still give us weekends and evenings for speaking our mind?
Wrong. And this is where "Speechless" especially shines - as a compelling, sometimes unnerving study of the vast patchwork quilt of law and policy that many of us confidently suppose is there to cover our back.
In "Speechless," Barry shows us how that quilt is doing an increasingly uneven job of protecting us (us mainly being employees but by extension here, all Americans) as it inevitably, along the way degrades our national dialogue. Building his case that our backs are either not covered, or not covered very well (nor with any kind of predictability), Barry travels the country, producing case after case of this employee and that employee losing his or her job for reasons complex and simple, large and small. Drawing out guidelines based on state action (i.e., the right that congress will not curtail our speech), differences in public vs. private employment, and exceptions like whistleblower protection (including the Sarbanes-Oxley Act), and others, we are left with a certain cold clarity: as a public-sector employee, "you have rights to free speech except where you don't," and rather worse for private-sector employees: "you have no right to free speech except when you do."
But it's not even that simple. Shoring up many of these free speech (or lack thereof) terminations (with, in these cases, their attendant litigation) is the rule of "at will" employment - basically meaning that both employee and employer either may be fired - or may quit - without "cause, notice or severance." In other words, if as an employer I decide I don't like your blog about, say, undocumented workers (regardless of what it says), and even though it has nothing to do with my company and you wrote it on your own computer, on your own time, I can fire you when you next walk in the door, and not hand over a penny in severance pay. (If as an employee, I don't like my boss's blog, I am free to quit my job without notice, etc, but I am the one without the paycheck.)
And as Barry points out, at-will employment is the "dominant employee relations policy in the United States."
Combine "at-will" employment with such additional conditions as (among others) a significant decline in union employees, judges increasingly likely to tilt toward management, an increase toward company political partisanship, and longer work hours w/the Internet at hand, and the net result is that our glorious marketplace of ideas is lately more often the kind of place where if you value your job, you'll want to watch what you say, and to whom you say it. Of course, anyone may contest a termination and push it toward settlement or courtroom - but the individual (possibly still minus a paycheck) will be squaring off against Goliath, and Goliath's well-paid lawyers.
Dr. Barry has performed a much needed job in rounding up so concisely the many loose strands that circumscribe America's environment for free speech. But he also done something else: in Speechless, he broadly and brightly illuminates areas of our lives as Americans that have slipped deeper into the shadows, where essential protections have begun to drop off and in some cases, no longer even exist. And it is only with this knowledge that we can begin to reclaim what we are losing.
Informative for scholars, managers, and employeesReview Date: 2007-06-05
The rest of the book treats the restriction of expression in the workplace as an ethical problem of a different order, with implications both for the quality of life of individual employees, and for the quality of participation in political and cultural institutions outside the firm. But despite clear advocacy for greater freedom of expression in the workplace, Speechless also explores the risks that such freedom poses: a hostile working environment, partiality in public bureaucracies, employees driven to distraction by each other, or the legal and reputational threats that can arise when someone says something thoughtless. The result is a thorough, evenhanded, and entertaining study of a perennial problem: with liberty comes liability, both for those who grant them and for those who take them.
Speechless's readable discussions of the relevant legal frameworks and cases are particularly helpful. They facilitate not only understanding the tensions between goods at stake, but also identifying remedies that can be taken at both the public policy and the enlightened-management levels. For scholars interested in exploring the implications of speech and its restriction in the workplace, this book is a useful introduction to the perspectives of law and management on the problem. Managers trying to ascertain what they have a responsibility to control and what they have the freedom to permit will also find Speechless to be a valuable resource . . . as will employees who are curious or nervous about the risk posed to their careers by the scope of their convictions or their recreations.

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Most meticulously documented detail -- hands down.Review Date: 2001-09-18
Standing Without ApologyReview Date: 1999-12-19
An accurate view of The World's Most Unusual University!Review Date: 1999-08-22
The Best BJU History out thereReview Date: 2005-11-20

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This is a must-have book for social change organizers!Review Date: 2003-06-08
If you are serious about systemic change that addresses the root causes of racism, classism, sexism, homophobia, and xenophobia, then this book offers you a framework and process for creating real change. Sections of the book go through the identification and selection of issues using a social justic lens, working with emerging constituencies, running campaigns and taking action, research, and, most critically, framing our struggles and organizations to address systemic oppression. Readers will get a clear sense of the unrelenting human movement toward freedom through profiles of extraordinary groups that continue to win both concrete change and a reordering of power in our society. Kudos to Rinku Sen for taking the time to describe the growth, development, and work of the racial and social justice movement to the world!
You can change the world!Review Date: 2003-06-12
Puttin' the Active Back in ActivismReview Date: 2003-03-10
An indispensible manual for social change todayReview Date: 2004-01-07
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2. In complex adaptive system there exists a redundancy function. Redundancy function has a variety increasing effect on the organism's potential for responding adaptively to environmental demands. Complex adaptive systems are capable of a high degree of cooperative behavior, where self-managing groups of agents can produce higher-order behaviors that no single agent could accomplish on its own.
3. Self-managing organizations have a superior competitive advantage because they build redundancy by extending the skills and functions of their people and by relocating responsibility for control and coordination of work to the level at which the work is actually performed.
4. Why does TQM almost always fail? TQM fails because: a. long drawn out projects lose energy, momentum, and relevance in a fast-changing business environment b. the rehashing of competitor ideas versus creating capabilities that can't be copied easily, practices that are embedded within, and growth out of the uniqueness of the company culture. C. Senior management often think they are exempt from the transformational focus and divert change to middle and lower levels of the organization d. many consulting firms specialize in reengineering focus on implementing new technology or redesigning the work process.
5. When employees are engaged in creating a vision or mission, the statements are much broader to why they are doing their work than any leader would give them.
6. Participation transforms a bureaucratic organization into an empowered workforce aligned for high performance. The cardinal rule of the participative design method is that no designs are ever imposed. Organizational change and transformation is smoother and changes are sustained because employees are truly architects of the design process.