Audio Books

It's hard to explain just how good this book is, but I'm going to try.

When I first ran across this book (late '90s), I had no prior call center analytic experience, but used this book to save my company over $4 million a year. It explains the basics of call center management, analytics & behavior so simply and effectively that you are likely to make huge value changes just by implementing those basics.

If you are already a call center whiz, and your company's call center are running smoothly with excellent customer service levels, there is still value here, but it's modest.

If your company is NOT doing its blocking and tackling, with repsect to its call centers, then this is a gold mine.

It literally is the highest ROI book I have ever purchased in terms of time and money.

The perfect book for the people that are managing the call centers. Especially when call center is just a part of your responsibility and you need a comprehensive and ehhaustive in-depth description of call center activities. Great book. Good for both excecutives to understand what the call center managers are doing (even in terms of languages they speak, very usefull, if you are not able to undestand sometimes the cc managers you need the book) and call centers managers in order to understand how to present their work to the executives.

We were in the process of re-organizing our call center and based on the excellent reviews that I read, I choose this book. Well, the reviews were right. This book is excellent. It is very well written and explains all aspects of organizing and analyzing a Call Center. We have ordered a total of 6 copies and they are being utilized by the V.P. of Operations, Operations Manager, IT dept, and the Customer Service Dept.

This is excellent book to get started on concepts, key metrics in call center. I really liked the writting style and the way author has explained different concepts. I had no background in call center and I could comprehend almost all the concepts in this book.

I would recommend this book to any one who wants to know concepts, metrics and KPI within a call center environment.

I've generally been an IT Director and Project Manager, so I read this book to get a better idea of my customers' needs. I was pretty excited to discover that there's at least one good summary of what call centers do and how they do it. For my own sake--and perhaps yours--here's my summary of Brad and Julia's summary:

1. Incoming call center management is the art of having the right number of skilled people and supporting resources in place at the right times to handle an accurately forecasted workload, at service level and with quality.

2. Though average call load may be predictable, calls arrive randomly--which means that they often bunch up.

3. A service level is defined as "X percent of calls answered in Y seconds", not as "X percent answered" or "Average Speed of Answer". (The ASA is skewed by the bad times when calls bunch up.) Abandonment rates matter, too, but fixing abandonment problems usually means fixing service levels.

4. Service level and quality don't conflict. If you try to fix service level with poor quality, it comes back to bite you with more calls and demoralized reps.

5. A good forecasted call load--including talk time, after-call work, and volume--is critical for budgeting people and circuits. Often, a good forecast should predict load by the half hour, using previous data, knowledge of upcoming plans, and good judgment.

6. To determine staffing needs, use a variation of the Erlang C formula. Its input is the number of reps, number of callers forecasted, and the time to serve each caller; its output is a prediction of waiting time. (Even better, add an input for response time, and you'll get the percentage who'll wait longer than that!) If agents have different skills, you'll need forecasts and calculations for each set of agents.

7. More staff, less waiting, fewer phone lines for people on hold. Less staff, more waiting, more phone lines. Formulas exist for phone lines, too.

8. Not everyone scheduled is always working on customer service. Schedule accordingly. Be clever about work schedules to get the right number working at the right time. Service level results tell you whether you got it right.

9. If you have too few reps on duty, queues get long (service level goes down), more circuits are needed, and customers get frustrated, sometimes abandoning the call. If you have too many reps on duty, you spend too much paying for them to wait.

10. Give senior managers good reports, but make sure they understand the points above.

11. Monitor the number of calls in the queue and the longest current wait. Service level and other metrics tell more about the past than the present. Be ready with plans for unexpected load (reassigning, rerouting, delay announcements, busy signals).

12. There are lots of tools and graphs to measure aspects of quality. Use them to identify root causes, not beat your employees. Reps should adhere to schedules, and do good work. Use monitoring capabilities to coach. Measuring based on "calls per hour" is unreliable, and invites cheating.

13. Customers are getting more demanding, automated systems are taking the easy calls, so reps have to be better trained and more skilled.

14. Create a good environment that uses technology well.

The book was written in 1997, and I don't know whether it's been updated. The authors have some commentary about email-based, web-based, and CTI-based systems, but the next edition might want to say more about the similarities and differences between those and the traditional call center.

Overall, I'm happy to understand more about the math and science behind this discipline. As another reviewer commented, it's clear that IT Help Desks have something to learn from the Call Center experience.

This is an amazing story of God's love, grace, and saving power at work here on the earth! It was hard to put this book down and go to sleep at night. An inspiring, faith building and encouraging story. I recommend it!

This book held my interest and gave me good insite in and about the drug dealers in Hong Kong. I strongly recommend it.

The first time I read this book was in 2001, and it made a tremendous inpact on me. It's about an English woman in her early twenties being called to go to Hong Kong and start working among the drug addicts in the so called "Walled City". A couple of years later she met someone telling her about the importance of speaking in tongues, and she started praying in tongues 15 minutes each day. She had been talking to people in the "Walled City" about Jesus from the time she got there, but after 6 weeks of praying in tongues each day, the people she was talking to started believing what she was saying and received Jesus. She also saw that there was no way the drug addicts were able to get off drugs, if they didn't imediately started praying in tongues. "Each had his fascinating story and all without exception came off heroin without pain and trauma." This book is not only a story about what happened to Jackie Pullinger, but also a great teaching about the power source we have on the inside of us. Before she started praying in the Spirit she said: "Lord, I don't know how to pray, or whom to pray for. Will You pray through me - and will you lead me to the people who want You?" All of us who are baptized in the Spirit and received the gift of speaking in tongues can say the same thing and then start using what He has given us. We have "dynamite" on the inside. Let it "explode" each day, and people around us will want to have what we have!

My wife and I could not put this book down as we read it together. It is filled with excitement as the author battles against opium and drug abuse as well as every other kind of demonic evil. In every case, she wins the battle for the souls, minds, bodies and spirits of men and women in Hong Kong. There is one victory after another as men and women are set free by the power of God's Holy Spirit. We highly recommend this book for those seeking release from drugs, alcohol and demonic bondage.
Sincerely, Rev. Richard and Holly Lang

I LOVE this book so much because it is one woman's testimony of what GOD did & is doing with her-through her.
HIS HOLY WORD IS TRUE!
HE IS With Us, and just as HE did with the first Disciples of JESUS,
THE HOLY SPIRIT still works with those who preach the Gospel with signs and wonders following, confirming THE WORD.
I must confess, I don't have the book now - I gave it to my daughter.
I actually came in search for another copy for myself.
:) Well, for me until I give it away again. :)

A wonderful book that sends you on a mystery filled christmas wish. The book will keep you reading for hours. I read this book every Christmas to remind me of virtues such as love, forgiving, and living a Christ-like life. I also love the movie by Debbie Reynolds and Neal Patick Harris on DVD.

This was surely one of the best Christmas family oriented book I've ever read! It had morals and values to each and every page. This story tells of a young man around his early 30's who gave up his Wall Street life to help take over the family real estate business due to his grandfather's sudden death. His sense of determination to find out who the mysterious "Lillian" is keeps the reader itching to turn the page. You will find that the ending will surprise you! I highly recommend this book to anyone who needs a little uplifting to their holiday spirit.

I recommend this book, it kept me curious to find out what would happen at the end and the end was I would want it to be.

This is a wonderful book. A very touching story. I highly recommend it.

A heartwarming story about a busy Manhattan executive who ventures back to his small hometown to revamp his deceased grandfather's real estate business. He is swayed by his grandmother to locate a mysterious woman who is believed to have had a special relationship with his grandfather when he was alive. A truly beautiful story about romance, tradition and unfailing loyalty that takes place in a Currier and Ives-like location. The ending will knock your socks off and stay with you long after the book is finished.

FYI: The sequel is entitled _The Christmas Quest_.

Cris Cunningham

Throughout my college career, I have become more and more aware of America's history in regards to inequality. Class Action brought up one of the most publicized forms of inequality in our nation, which is the inequality between men and women, especially in the workplace. Today, women are still only making $0.74-$0.76 on the dollar that every man makes, but that is only a mild form of the inequality that occurred only 30 years ago.

On March 25, 1975, Lois Jensen begins work at Eveleth Taconite in the mines to earn enough money to support her young son so they both could get off welfare. While the pay was very good, Lois, and other women who worked at the mines, endured sexual harassment that ranged from sexual comments to inappropriate touching and coercion by the male workers. Twelve years later, Lois finally decides that the only way to deal with the sexual harassment is through legal action since none of her bosses in the mines will correct the male workers' behaviors. Unfortunately, Lois only endures more hardship through trying to gain support of the other women at the mines, retain her job, and keep her sanity while being harassed even more. Lois's commitment to "right the wrong" of how the men treated the women at the mines brings up many questions of our society and what is legal that reside within.

Class Action helps us evaluate male privilege in the workforce, laws such as the Civil Rights Act of 1964 (Title VII) and how they were upheld, the immortal power of companies, and the human cost to achieve social change. It is astounding to read the type of harassment that these women endured and to realize that it happened in other parts of the country, and to some extent, still does today. The only things that Lois Jensen truly wanted was knowing that women would not have to live what she did through the company adopting a sexual harassment policy and an apology. She never got the apology, but thankfully, the former occurred on December 30, 1998.

The was a great book if you are interested in Civil Rights history and activism, women's rights, the jural system in relation to gender, and the economics of inequality. While Lois, other women, and the mines settled in 1998, the women essentially lost. After all that had happened, to achieve this precedent for sexual harassment law the women had to sacrifice their lives. This ultimately brings up the issue of how we have to be martyrs to make any social change truly happen.

The book is so much better than the movie. It gives you a much truer sense of what the women went through. Which is to be expected, of course, but I was surprised at the changes in the movie.

I assume that you will have seen the Movie first. I would have never heard of this book, without references in the DVD. BUT it is not necessary that you see the movie first. AND if you see the movie after reading the book be prepared for differences. But aside from comparisons, this is a terrific read about the first successful Sexual Harrassment case in the USA. It is set in the North Country made famous by Mr. Zimmerman. In fact some of the scenes and some of the characters are from Hibbing. Hero is one of the many misused words in Americana. But hero could be safely applied to the Lawyers who defended Lois Jenen.

I grew up on "da range" and I'm familiar with the mines. My hometown is Hoyt Lakes, not very far from Eveleth. My dad and one of my uncles worked at LTV Steel outside of Hoyt Lakes, I think even my brother worked there for a while. I don't remember hearing anything of the trial. Back in 1998 I was 9 years old. I became familiar with it, when they were filming the movie North Country while I was going to the community college in Virginia. I've watched the movie multiple times. Then this summer in one of my English classes we were required to read Class Action. By the time the class finished I hadn't finished the book yet, but that didn't stop me from reading it. This is a really great book, and I've had a hard time putting it down. Its so interesting to learn the facts of the case, and was even more surprised when I recognized some of the last names of the people. I haven't quite finished yet, I have about 60 pages to go. I keep finding myself getting irritated with the rulings of Judge McNulty. This is a very important book, and in my opinion everyone should read it.

Like some other reviewers I came across this book after seeing the movie North Country. The movie though is just good entertainment pulling at the heartstrings and very loosely based on the legal problems of single mother Lois Jenson.

The book, I'm pleased to say, is much more gripping and will keep you turning the pages until the end. I thought it raised various issues like:

*Why did the legal aspects of this case take from 1984 until a settlement in 1998? In 1997 a judgement from the Eighth Circuit court commented on the 'inordinate delay' and that it simply was not possible for the parties to get justice 'when a final outcome is issued more than ten years' after the case was filed and more than fifteen years since Lois started her class action.

*Why did the mineworkers union maintain such a male chauvinist view towards its female members? I always assumed that Minnesota folk, historically populated by hard working European immigrants in a hostile physical environment would have been much more sympathetic to the sexual harassment that went on year after year in the mines. In fact very few males come out of this story with much credibility, from the mine management down to the union, they are really shown to be sexist and ultra conservative when females start to (legally) work in their domain.

*Why did it take so long for the mines main insurance company, who were going to be the ultimate payers of any compensation, to get to grips with the case? When they did get closely involved in 1998 the problems seemed to evaporate and the ladies got their money

The authors write in a simple straightforward style fortunately avoiding flowery generalisations that seem a staple of non-fiction writing. The story unfolds in a logically time frame from March 1975 to the final financial settlement in November 1998. Early on there is an excellent historical overview of the Mesabi Range and the importance of the raw materials lying just under the surface. A nice touch I thought was the frequent explanations of points of law and how these affected the progress of the case.

A couple of points occurred to me as a read the book: I would have liked to see a listing at the start describing the principals, frequently a name popped up and I wondered who the person was having seen a mention maybe a hundred pages earlier. So much of the story describes the mine and other buildings, a simple diagram of the plant layout would have been helpful.

'Class Action' is a powerful narrative about a hostile working environment and the legal system and it reminds of a quote by Thomas Noon Talfourd:
Fill the seats of justice
With good men not so absolute in goodness
As to forget what human frailty is.

BTW. I wanted to see photos of the four heroes of the book, the wonderful Lois Jenson and her legal team Paul Sprenger, Jane Lang and Jean Boler and I found them all through Google Images.

This was a wonderful addition to my Christmas advent celebration (audio version)! Others have explained the story line, so I'll only add that I found the quality of the narration and sound to be excellent (one demon has a very funny/cheesy voice, but upon reflection, it seems appropriate that a lesser demon would have to pretend to be scary since the poor things have no true power over us!) This production reminded me of the excellent Focus on the Family Radio Theatre productions which I also enjoy.

I love the fact that this story is presented in visions of warfare and heavenly battles since it is so very easy to forget that the battle that has raged since the beginning of time hasn't ended yet. We are still called to be warriors; remembering that our enemy is not flesh and blood and our weapons are not made by human hands.

Listening to this story will put you in a place of awe and wonder and maybe even cheering out loud for our conquering King! There is love, truth, and redemption in this story. A genuinely uplifting way to prepare for Christmas!

p.s. For those who critique everything "spiritual" by requiring that every word come from the Word and be filtered through your doctrinal beliefs, you are missing the point entirely. God's story didn't end hundreds of years ago when the Bible was written, nor does the Bible contain every bit of human, much less spiritual, history of the world. Nor does it contain all of the future (after all, it doesn't mention each of us who passionately believe and are "on mission" for Christ in this day and age,) and we are very much a part of God's cosmic story!

A Cosmic Christmas is without doubt one of the best books ever. I'm 11 years old, in the 4th grade, and want the book for Christmas. Even if you're not a Christian you should read a Cosmic Christmas because it is so entertaining. The plot makes you want to keep reading and holds you in suspense. This book is a major contribution to our world literature, and I think it is just as good, if not better, than Harry Potter.

Max Lucado looks at the Christmas story from a very different angle in his first novel. Loosely based upon the scriptures, the story tells of Gabriel being summoned by the Lord to go to Earth and deliver a great message3 that is reminiscent of the opening scenes of "It's a Wonderful Life". There are some fictional angels who appear now and then, but it helps to flesh out the story. The most poignant scenes are when Gabriel does arrive on Earth and actually is protecting Mary from Satan just before the birth of the Messiah - this is, of course, a fictionalized account.

However, the book does have its drawbacks. First, the size and shape of the book make it awkward to hold and read. This sounds petty, but it was a real problem for me. Also, the illustrations did not add to the story and were misplaced. I could have done without them. Most importantly however is that the book is just too short. There are not enough details and it really feels more like an outline than a compete story.

Why 3 stars?:
While Lucado's first novel is an interesting take on the story of the Nativity, it was not designed particularly well. It will make a nice addition to Lucado fans' bookshelves, but otherwise it could be skipped.

what i understood the intent of this book to be was that lucado wanted to convey the message of the vast love of God. i think he did this exceptionally. the books reads quickly (about 2 hours), and is worth buying for your personal library.

I am especially intrigued by how lucado described the Godhead (oneness) -- very accurate!

I always imagined Jesus' birth as a peaceful event, lambs lowing, all's right with the world. This book opened my eyes to other possibilities and it's probably much closer to the truth.

If you asked me a few months ago who my favorite novelists were, my answer would be Allistair MacLean and Frank Peretti. After reading this novel, Randy Singer has joined the list. And this is the only novel I've read of his . . . for the time being.
My wife and I are area representatives of Voice Of The Martyrs. Thus, when the book opens with religious persecution in Saudi Arabia, it had my attention. But this book is primarily a court-room drama, and it succeeds here.
Singer has the credentials of being a member of the North American Mission Board (Southern Baptist), and being a former attorney with the American Center Of Law And Justice, founded by Jay Sekulow. (Sekulow wrote a promotional review for this book, and he makes a cameo early in the book, probably an inside joke.)
Some of the plot is predictable. There were two characters that, when introduced, I knew would be major players in the book. I will forgive that. He makes up for it with a plot with twists and turns.
The best part of the book for me, though, were the characters. They came across as believable, flesh and blood people, easy to either love or loathe. One thing that I like, as well, is that some of the antagonists are not true villains; they have a human side which shows through.
Even though I've read a Grisham novel (and two movies based on his novels), and saw several Perry Mason episodes, this book has given me an idea of aspects of law I did not know before. The title itself is an example. For those who are as unfamiliar with law as I am may not know that a directed verdict is one made by the judge as opposed to the jury.
This was Singer's first novel, as well as the first I've read. I will guarantee you, though, that this is not the last one I'll read.

Incredible legal thriller that will keep you on the edge of your seat! This was the first Randy Singer book that I've had the pleasure of reading and it certainly won't be the last. The characters were well developed and interesting and the story was thought provoking and clever with twists that made the book hard to put down. Singer does an excellent job of crafting a story that stirs the emotions of the reader. The diverse characters were memorable and easy to relate to.

I began this book with a bit of skepticism because I just didn't see how a Christian legal novel could compare with the likes of John Grisham. Not only am I surprised at the quality of this novel, but I am surprised I have never heard of Randy Singer before now. Directed Verdict is right up there with anything Grisham has ever written, maybe even better.

Great writers write what they know, and Randy Singer knows the law. This story takes you into the depths of international law, and Singer is thorough without ever being dry or boring. Your heart will go out to missionary Sarah Reed as her and her family face severe persecution for their unwavering faith. Lawyer Brad Carson takes Sarah's case and files an unprecedented civil rights suit against the nation of Saudi Arabia and her persecutors.

Singer's novel is full of unexpected twists and turns and riveting courtroom scenes. There are themes of forgiveness and faith all throughout and even a love story. I was hooked from page one and I couldn't put it down. If you love legal thrillers you'll love Randy Singer.

Sarah Reed, a longtime missionary in Saudi Arabia, is forced into an early return to the United States. Her husband's tortuous death at the hands of the muttawa, the Saudi Arabian religious police, provokes her untimely return. Allegations of cocaine abuse by her husband lead to a rejection of the life insurance claim, which in turn directs Sarah into the law office of Brad Carson and Associates. Rather than suing the life insurance company, Carson persuades Reed to take legal action against members of the muttawa and the nation of Saudi Arabia. Drawing from the testimony of Reed and other members of her underground church, Carson and his assistants attempt to bring attention to the corrupt ways of both the muttawa and the Saudi Arabian government. But the case is not so clear-cut. As the story develops, the already intricate plot thickens, leaving the reader wondering just how much more twisted and tumultuous things can get.
Randy Singer has his finger squarely on the pulse of the federal justice system, as he leads the reader through the lives of several key characters at once. As a lawyer with a dozen years of experience, Singer shows remarkable accuracy in his descriptions of court proceedings. His portrayal of the persecuted church (in Saudi Arabia) will help North American readers to further appreciate their religious freedom. Action, suspense, drama, comedy, and even romance, place this book near the top of a legal thriller lover's lis

It is unfortunate that Randy Singer is not more well known. He is an excellent writer.

'Directed Verdict' is really a superb novel that is very difficult to put down. It begins with severe religious persecution in Saudi Arabia by the Muttawa - the Saudi religious police. They have targeted an American missionary couple with unspeakable brutality.

Sarah Reed, who is the surviving wife of the couple, pushes for legal recourse in the States to expose their tactics and hopefully prevent more terror directed against Christians.

She hires legal ace Brad Carson and his team who are rather unconventional, but very tenacious. The story contains numerous plot twists. Every time I thought I had the story figured out, it took another turn.

This book is on a par with Grisham's best - his first few novels. Actually, this is even better than that as Singer addresses much more important issues - those with eternal significance.

I highly recommend this book. If you haven't read Randy Singer yet, you don't know what you're missing.

I listen to this CD everyday. It has changed my life. Earl Nightingale is my new hero. Everyone should listen and own a copy of this CD.

This is a must have for anyone needing direction. I've put these principles to use many times over the years. This recording reinforces the idea that "WE BECOME, WHAT WE THINK ABOUT!"

I have the CD and have been listening to it several times already. It's such a simple message, but so profound at the same time. Moreso, it's spoken in a very calming and supportive voice that comes across as extremely inspiring. You become what you set out to be and what you think about. It is a recording about setting a goal and working towards that goal. Thinking positively constantly, and remaining keen on hitting your goal. I've found it insprirational, and it's a CD I'll continue to listen to so that I can keep the message fresh in my mind. Highly recommended if you are someone who is trying to find motivation to and inspiration to make change in your life,l but struggling with getting in motion.

Light years before The Secret (which I happen to LOVE), Earl Nightingale was already preaching the gospel according to the Law of Attraction.

What a great message in a short CD. His voice is very 50's sounding, but so easy to listen to. You'll hear all the same messages as you do in The Secret, but remember that this was recorded decades before.

Thanks to Jeffrey Gitomer for turning me on to this CD.
Little Red Book of Selling: 12.5 Principles of Sales Greatness

The most amazing characteristic of this message is its clarity. I have read hundreds of motivational books, and this might be the shortest and clearest text on the topic of setting goals and living mindfully. A true classic! No wonder that the original LP received a Golden Record award, indicating that over 1 million copies were sold. I highly recommend listening to the CD at least once every month!

For those who have not considered spirituality before, this is a great book, it is very thorough without being confusing. For those who are natuarally introspective -- this is also a good book, one that will either stregthen or validate what you already know in your heart.

An incredible work of art. I've sent copies to a devote Catholic and Orthodox Jew that I know and both were equally impressed. If you have any interest in the Spirituality of the World's great religions, read this book.

This is an interesting and somewhat unique book because the emphasis isn't theological or philosophical at all, but rather on spiritual practices one can apply in daily life.

As such, the author doesn't burden himself (or the reader) with trying to rigorously justify the recommended practices, nor does he attempt to build a theoretical framework. Instead, he simply presents the practices and suggests that readers give them a try. I agree with this approach, because it seems that sometimes, especially in spiritual matters, we have to first take action and experience the consequences of that action in order to develop our understanding, rather than the more typical (and skeptically cautious) western approach of first developing understanding on rational grounds, then acting on that understanding.

Although the book doesn't include rigorous argumentation, the author does link the practices to a variety of spiritual traditions, including many quotes from sages and spiritual texts. I presume this is mainly to show the universality of the practices, and also to increase the chance that each reader will find things they can resonate with. Here and there, the author also mentions cases in which modern psychology and neuroscience provide scientific evidence supporting the practices, but this is a minor component of the book.

The book is divided into short chapters, and I think that reading a chapter a day will work well for most readers. I've read the book once, and I think it's valuable enough that I'll periodically reread it in the future.

Overall, I highly recommend the book to anyone motivated to grow spiritually, and who is open-minded enough to not be troubled by seeing references to many different spiritual traditions. Also be sure to check out 50 Spiritual Classics: Timeless Wisdom from 50 Great Books on Inner Discovery, Enlightenment and Purpose, which I think nicely complements this book.

As a final note, please remember that the key is to implement the practices in your daily life, not just read about them and understand them intellectually.

I've been a fan of Roger Walsh for a long time and was extremely honored that he endorsed my latest book, Beyond the Secret. In many ways this book inspired my own. Though the sub-title says this book is about seven practices, there is much more here than that. the book is filled with practical advice and exercises on how to reduce craving to find your soul's desire (similar to the theme of my book to move from consumption to contribution), to cultivate emotional wisdom (which inspired the chapter in my book on tapping into your feelings), living ethically by feeing good by doing good (are you listening followers of the popular book The Secret that only emphasizes the feel good part), calming your mind, developing wisdom, and learning to embrace the joy of service (service being a spiritual "law" that I emphasize in my own book is far more important than any law of attraction technique). In short, I am indebted to Roger Walsh and especially this book for having done so much to open my own heart and inspire my life. And, you will do very well to have this book in your library as it will truly help you make a difference in your life. - Dr. Lisa Love, Beyond the Secret

If you are on a quest of spirituality, this book is a must for your libarary of references.

I read books in a wide variety of topics. I decided to read about Lewis and Clark because I felt I just did not know enough about it and I felt that I should. When I received the book, I opened it and was fearful that I made a mistake because it was made up of journal entries, day by day in Lewis and Clark's own words. I started reading and I found myself immmediately engrossed in the story. I mean immediately. You can read the letter from Jefferson containing the instructions and mission of the expedition- just fascinating. Then you get the story of the expedition, day by day, straight from the horses' mouth. I could not put this book down. I could not stop talking about it. I used Google Earth (so cool!!!) to follow the Missouri River into the Rockies, across the mountains, finally to the Columbia to the Pacific and then back. Canoeing up rivers, down rivers, fighting bears, trading and smoking with indians, fighting with some indians, at times overheated, at times freezing. Surving on the land with strategy and forethought. I learn an incredible amount of information about that time in our country's history. I was blown away. And the greatest part, I had to keep reminding myself of, is that it was absent all of the politically corrected revisionism we read today. This story is straight from them. They are sitting down at night and recording what they experienced in 1804 (05-06). Those notes are delivered to you via an author Bernard Devoto who uses only the most relevant parts of the journals (leaves out the volumes of strict scientific research data). Then, when he has to make the occasion insertion of a letter or two to make sure a misspelled word is not misinterpreted, he gives very clear instruction on how he has denoted the change. He also, upon occasion will give a summary of events, or a note of interest.
The end result is a splendid story, rich in historical information, written by the men who lived it, about one of the most important events in our country's history. I leave you with this excerpt, logged Sunday August 18th, 1805 by a man who is in the middle of the American West, where no white man has tread before, trading and smoking with Indians, shooting bear and deer to survive, canoeing upriver for 2000 miles;
"This day I completed my thirty first year, and conceived that I had in all human probability now existed about half the period which I am to remain in this subluminary world. I reflected that I had as yet done but little, very little indeed, to further the happiness of the human race or to advance the information of the succeeding generation. I viewed with regret the many hours I have spent in indolence..."

I would use one word to characterize this work: Timeless. To relive the great expedition through the words of Lewis and Clark themselves is a fantastic experience. I think that most people who enjoy American history will love this book. People who are not inclined to read or enjoy historical non-fiction might find it tedious (such as students forced to do so for class assignments), as it is long and detailed.

I previously read Ambrose's "Undaunted Courage" (which itself is excellent), which contains many passages from these journals, but the journals themselves are unsurpassed.

I recently took a college class about the hidden history of the West--and it was a great class, one of the best ever--but one of the books we read in there was all about the Native American perspective of the Lewis and Clark expedition and while it was interesting to hear that take on the subject, I couldn't have been more at odds with the discussion that followed, most of which had to do with the low characters of the men of the expedition, the subversive agenda behind it all, and the thought that the world would have been a better place if the entire undertaking had never taken place.
That's because, to me, there has never been anything cooler than the Corps of Discovery, than the journey West, than Lewis and Clark and their whole ragged crew.
Actually, I take that back: the journals they kept...those are even cooler.
From Lewis's insightful reflections, to Clark's lyrical descriptions, to their hilariously bad attempts at spelling, to the thought of moving unknowing into America at its most pristine, these journals have it all. This is the quintessential American adventure story, an amazing account of men against the unknown. This edited collection of the journals, well-compiled by Bernard DeVoto, is one of the greatest things I have ever read, and ever since reading it, I have had an undeniable love for Lewis and Clark, and for their expedition.
Words fail me, but they didn't fail these guys, because here is the West of 1803, vividly rendered for us all to see today. When I first read these in 1999, they convinced me to move into the wild, onto the water, and I spent seven months afterward living out of a canoe...keeping a journal of my own.
If you haven't read these journals, do yourself a favor, and do so now: read them. DeVoto has already made it easy for you, by picking out all the most interesting parts, and by putting them in context with a well-written introduction. You need this book, and you may not even know it.

This work has been edited for the general reader. Many entries have been considerably shortened in the hope of gaining a wider public. For the most part only the highlights are kept, being the actual journal in its full version is so extensive. Most of the original punctuation's and spellings are kept (this gives it a feel of nostalgia). There is repetition. But this, I would think would be impossible to overcome. DeVoto has "produced a straight forward text which could be read without distraction".

The introduction is lengthy; discussed are: the importance of the Louisiana Purchase; the history and purpose leading up to the exploration; earlier expeditions, such as Thompsons' and Mckenzies'; and Lewis' and Clark's background. This was said of these two great men: "The two agreed and worked together with a mutuality unknown elsewhere in the history of exploration and rare in any kind of human association", and "Ingenuity and resourcefulness [by Lewis and Clark] in the field are so continuous that a casual reader may not notice them".

Each chapter is identified by the author whose journal it is taken from, such as Lewis, Clark, Biddle, Orduray, and others. The journal writings have been left as original, giving it that early America mystique. On the 14th of May, 1804, 32 men embark in search of a trade route from the Atlantic to the Pacific:

Dangers lurk around every curve. Indian, grizzly, and immense animal herd encounters are prevalent throughout the journey. To think of the rich bounty contained in the wilderness of the past is beyond comprehension. With leadership that is both strong and wise, Lewis and Clark take this large party of men on a blind epic journey. And on looking back, it was relatively safe. The treatment of the Natives is to be commended, even though many tribes were untrustworthy and warring to other Nations. Trade with the Indians was essential if they were to survive. Also recorded were observations and behaviors of the different tribes. A few of these tribes possessed a huge wealth in horses. Lewis and Clark's party purchased these horses both for traveling overland (which I was never aware) and for food. They did not seem to be displeased with eating horse-meat, dog or roots, which they bought and traded for. The days spent on the Pacific coast were to be the most miserable. The medical remedies used were almost comical; some that were proved beneficial have since been lost through time. The journey ends over 28 months later on the 25th of September, 1806.

I don't know if we can understand completely, how important this expedition was for our country. The undertaking involved in putting this book together from the hundreds of pages of numerous journals is truly amazing. And finally: Appendix I contains Jefferson's instructions; Appendix II is the personnel (32+); and appendix III is the list of specimens brought back.

Wish you well
Scott

I am not an accomplished reader so it has to really hold my attention to finish a book. This book is written exactly from L&C's journals. Lots of mispelled words and some confusion. Sometimes hard to follow. Sometimes the minute details are a bit much. They don't really expound on things. I guess what they go through on a day to day basis is somewhat mundane at times. Overall a decent read IMO...I wouldn't get it again if I knew what I know now. Oh well. Enjoy!

This is such a great book! It's well written and witty - and completely hilarious! I actually enjoyed this book and found myself laughing out loud a lot more than I did when I read the new David Sedaris (which I also loved and don't tell him I'm saying this). Totally recommended. Go read this book immediately.

This book was great. It is nice to know that there is someone out there as crazy as me and enjoys every minute of it! I'm going out to start a finger puppet collection today!

one of the funniest books i've ever read. very witty. laugh out loud funny.

Wow. What a total and utter surprise.

After reading the rave reviews on Amazon I figured I would get the book and it would be a letdown. Good, but not 5-star good. Well, I was wrong -- and the reviews were right. Do yourself a favor and get this book.

You probably won't learn any life lessons that you can teach your children, but you'll close the book with an understanding of life in another person's shoes. There were lots of things I was shocked about (people live like that?!) and just as many things I identified with (oh my gosh, me too!!). As soon as I finished this book I forced my roomate to read it -- every 5 minutes there was a roar of laughter from the next room for the next few nights.

Its honest. Its funny. You'll want to read it all, and you'll be sad when it is over. I recommend it.

I do not read much non-fiction. I live real life. I read to escape it. But the bright neon yellow cover of this book was eye-catching. So, against my will, my feet walked up to it, my hand picked it up, and my eyes began reading. Before I knew it, hours had gone by and I had read the whole thing.

In this book, Wendy "Wendaay" Spero tells readers true stories about her life in a way that only she can do. From her childhood, to her awkward years, and on up to the present day. Being raised by a mother like Wendy's makes for some interesting memories. (I will think of Wendy and her mother every time I go to a fair from now on.)

***** Engrossing, packed with humor, and just all around fun, this is one book you will never forget. Very highly recommended! *****

Reviewed by Detra Fitch of Huntress Reviews.