Services Books

It arrived in a timely fashion and was in good condition. My customer was very pleased.

This book is a must read for anyone who is going on a short term mission trip. It reveals some things that you would never have thought of and helps you to change your thought process to better minister to others. READ this book.

Because of the way I was raised, my ESL training, and my experiences in Africa, it may be that I am actually better at "other world cultures" than the subtle but shattering differences in what the author refers to as "home culture." For me, this book is as much about relationships as it is about serving other cultures.

The author's willingness to expose his own shortcomings on this subject creates a comfortable atmosphere of receptivity rather than one of exhortation. This did not dilute the intensity of my need to change some foundational thought processes. He provides some practical tools to do just that!

I have not finished it yet, but each chapter builds the case for how to be effective in cross cultural settings. I would recommend this book as required reading to all who are going as short-term or long-term missionaries.

I am using Cross-cultural Servanthood as a training tool for sending a surgical team to Mexico. It is excellent for preparing our hearts and minds to serve. It doesn't just tell you to be a servant but it tells you how to be one. I have read many book on short term missions but this book rises to the top as a 'must read' before going on the field. Last year we used Elmer's book Cross-cultural Connections and it too had fresh new insights that challenged our team to think more deeply about the impact we may have in another culture.

"Rowe provides a rich picture not only of a particular group of homeless people, but also of the complicated interactions between the marginalized and those who try to help them." -MDSQ Book News

The preceding reviews and comments were presented to the author with permission from: 1. Deirdre Oakley, Psychiatric Services and 2. Cynthia Karlton, Journal of Addiction and Mental Health.

Crossing the Border makes a noteworthy contribution to the field [of qualitative studies of outreach work.] It should be considered an essential read for everyone- from administrators to those on the front line- working with the most marginalized among the homeless.

"Rowe provides a rich picture not only of a particular group of homeless people, but also of the complicated interactions between the marginalized and those who try to help them." -MDSQ Book News

Having been an outreach worker for roughly six years, I found this book to be surprisingly well written. Too often, books tackling this subject present mere caracatures of the people it talks about, vieweing the subjects more as data or political process than real human beings.

This book presents many different points of views and differing types of outreach workers and the people they seek to help. The homeless are not condescended to nor are the outreach workers glamorized. It is quite factual and quite objective.

I saw myself in some of the types and picked up excellent little reminders about the whole homeless issue and those whose lives it affects. If you are looking for a bit more of the 'human' connection of those who are on the front lines (as opposed to the theorists, the politicians, the directors and others removed from the field), this is a great book toward that end.

A fan of Mamet, I've read all but two of his plays. I've enjoyed every single one and this ranks among my favorite. I recommend it to all play-readers and theater lovers around the globe! Especially Mamet fans! Read it and I promise you won't be able to put it down!

A fan of Mamet, I've read all but two of his plays. I've enjoyed every single one and this ranks among my favorite. I recommend it to all play-readers and theater lovers around the globe! Especially Mamet fans! Read it and I promise you won't be able to put it down!

It's too bad this doesn't get the same recognition that Mamet's other works, esp. Glengarry Glen Ross, Speed-the-Plow, and American Buffalo get. I can only agree with the critic cited on the back who believes that "in time it will take its place among Mamet's major works."

Whereas so many of Mamet's other plays seem to be about the same thing but just given different titles (again, StP, GGR, AB) -- and don't get me wrong, I'm not knocking the "F***ing Master," as David Ives refers to him, but think about it, I'm right! -- The Crypotogram is completely uncharacteristic Mamet. It isn't necessarily doing what Mamet does best i.e. capitalism, but nonetheless, I think it's breathtaking.

The construction of the Cryptogram seems so fragile. As only Mamet can do with language, such a compelling spell is created, and it's undeniably intriguing -- the different worlds of adult language vs. children's language. Who has even given such thought to the idea? The idea that "grownups are speaking in code, and that that code may never be breakable" is established so subtly that at first I thought I missed it, I kept waiting for some more concrete dividing line -- but therein is Mamet's gift. To actually hear the language that Del and Donny speak as an adult, while simultaneously imagining hearing it as John might reveals this "code," and it is somewhat unsettling -- just the idea that such a difference exists. Certainly a clever illustration not only of how language can be interpreted differently, but of language's power in general -- to empower, persuade, dissuade, enlighten, shield, to keep in the dark, to be used as a weapon, or as defense, to conceal, and to reveal.

Perhaps one of Mamet's darkest plays, but well-written (so often a rarity) and full of ideas.

Incidentally, I'm a college student and would love to direct this play for my senior project, except it requires a 9 yr old of extraordinary talent, which seem to be in short supply on college campuses.

Straight dirty, man. Just nasty, mad literary like. Cryptogram is down on that mad intelligence tip, man.

This is a strange, elliptical play. I did not enjoy it as much as some of the other Mamet maniacs here, but I will admit that, in the months since I've read it, I just can't get it out of my head.

A lot of this play exists in the subtext of the language and in Mamet's clever "uses of the knife." Since it is very hard to imagine it off the page, much of the time it seems like nothing is happening. I would like to see the play performed, but I think it is unlikely. Finding a ten-year-old who can pull off such a complicated role is probably too much of a headache for most theater producers.

This play is, yes, different than a Glen Garry or American Buffalo. But it is still full of Mamet. If the maestro floats your boat, go for it.

My Current Pediatric Dx and Tx gets used every day in class. If you are required another book for classes, add this book as a supplament.

Everyone recommended big fat books of pediatrics, with lots of words and little answers. But this book is all you want and need to know about in your pediatrics rotations. With diagnostic essentials, getting through diseases just gets a lot easier, and with therapeutical answers, it just builds good doctors. I specially liked the chapter on antimicrobials and vaccines, so essential in pediatric care. Definitely a must have for a good medical student with lot to learn and too little time (at the end, that's what medicine is all about). All my medschool classmates just wanted to have my book.

This was my reference of choice when I was an intern at a busy major children's hospital. It's comprehensive, not too heavy to lug around, gives you the important details and gives you references as to where to go next for further reading. It's not always enough information when it comes to specific cases. I usually went to UpToDate, PedsinReview or lit searches at that point. I think this is a solid book to have early in your career because it lets you cover the most relevant material in a readable manner. As a second year, I don't go back to Currents as much and mostly go with articles.

this is a well-written, decent source of information that I feel is geared more for medical students than residents. Its purpose is to familiarize the reader with common and well-known conditions and basic treatment definitions, along with basic epidemiology. It is not a one-stop reference for diseases, however, in that it will not go into detail regarding treatment including dosages and often time course of treatment; discussion of pathophysiology is quite limited. it certainly is unnecessary for a medical student to know whether to treat with high-dose vs. regular dose antibiotics, or whether single vs. double coverage for a given infection is more appropriate. but it would be much more helpful to your resident or attending to have such information in a reference book.

this book is an easy read; however, if you are in residency or beyond, i'd humbly suggest skipping this book and going for something along the lines of a Nelson's Textbook of Peidatrics. but if you're looking for a basic definition of diseases, then this book is certainly sufficient.

Designed by experts, and with care; "Current Pediatric Diagnosis & Treatment" is one book that both paediatricians and GPs know too well. It covered every aspect of child's health-care in a way that would arouse envy in other texts. Its superior methodology is one factor that has kept its name above others. The authors of this book deserve tons of commendations. They did a fantastic job. Every chapter of the book speaks for them!
Its illustrations are utterly comprehensive; and the frequency with which its information is updated ensure that only the most current advances in paediatrics are included.
Very welcomed! Books of this quality would ensure that doctors (and medics) will always live upto their respective billings.

"CRM: Getting it Right" by Ms. Judith Kincaid is a must for everyone who plans to play any role in a CRM project. It is particularly useful for CRM project managers since it lays out an excellent overview of the entire lifecycle of a CRM implementation. It is in fact a complete and exhaustive case study which walks the reader through every step.

Ms. Kincaid's excellent use of plain English and narrative method puts this book within the reach of a very wide audience. She succeeds in translating complex issues into layman's terms which any level reader could easily follow and benefit from. The clear writing is complemented with excellent visuals that make the material even more accessible. The book is very well organized and is full of practical tips and advice. Even experts in the field could benefit from this material by taking a bird's eye view journey and/or by zooming into smaller details as necessary.

The book is also full of ready to use excellent templates. Needles state, I highly recommend this book.

Enjoy it!

"CRM: Getting it Right" by Ms. Judith Kincaid is a must for everyone who plans to play any role in a CRM project. It is particularly useful for CRM project managers since it lays out an excellent overview of the entire lifecycle of a CRM implementation. It is in fact a complete and exhaustive case study which walks the reader through every step.

Ms. Kincaid's excellent use of plain English and narrative method puts this book within the reach of a very wide audience. She succeeds in translating complex issues into layman's terms which any level reader could easily follow and benefit from. The clear writing is complemented with excellent visuals that make the material even more accessible. The book is very well organized and is full of practical tips and advice. Even experts in the field could benefit from this material by taking a bird's eye view journey and/or by zooming into smaller details as necessary.

The book is also full of ready to use excellent templates. Needles state, I highly recommend this book.

Enjoy it!

This CRM book really stands out from the pack! Kincaid has written a great practical guide for harried business people who
want to know what customer relationship management really means and what they should do before they run out to buy software to "do CRM." The case studies were very helpful in program planning and the templates saved a good deal of time getting going.
For anyone in business who needs to manage a team of business experts and information technology experts in a major project, this is THE book to buy. From definition to planning, implementation and measurement, this handbook for change gets you started and provides real guidance along the way.

Judith does an exceptional job in laying out both the overview and the details for a CRM program in any organization. She obviously has a wealth of experience in what to do and what not to do in developing and maintaining a CRM program. I especially like her interest in definitions, such as the definition of a customer and the definition of customer loyalty. Key ideas are clearly outlined throughout the book and I found it very easy to read and follow. Very helpful book for this subject matter.

"CRM: Getting it Right" by Ms. Judith Kincaid is a must for everyone who plans to play any role in a CRM project. It is particularly useful for CRM project managers since it lays out an excellent overview of the entire lifecycle of a CRM implementation. It is in fact a complete and exhaustive case study which walks the reader through every step.

Ms. Kincaid's excellent use of plain English and narrative method puts this book within the reach of a very wide audience. She succeeds in translating complex issues into layman's terms which any level reader could easily follow and benefit from. The clear writing is complemented with excellent visuals that make the material even more accessible. The book is very well organized and is full of practical tips and advice. Even experts in the field could benefit from this material by taking a bird's eye view journey and/or by zooming into smaller details as necessary.

The book is also full of ready to use excellent templates. Needles state, I highly recommend this book.

Enjoy it!

Easy to read? Yes. Complex ideas? Yes. Will it help me on my job? YES! I am always reading the latest books on marketing and this one is so much better than the rest. I cannot believe someone did not write a book like this sooner. I have seen Lois speak at several DMDNY trade shows to fully packed auditoriums and it's no wonder. She knows what she is doing! She explains it all so clearly whether you attend her talks or read her books. But Customers For Keeps is her best work yet. Keep up the good work Lois!
Danny

As a former student in Lois Geller's graduate school course on Direct Marketing I know just how motivating she can be. Now she hits one out of the ballpark with this book. Lord have mercy I could've used this book two years ago when I was working with a major electronics manufacturer and we were planning the roll out of their new handheld organizer. We knew how to market the thing but we couldn't brand it properly. If only Lois offered a course in branding a few years ago! Outstanding book!

Easy to read? Yes. Complex ideas? Yes. Will it help me on my job? YES! I am always reading the latest books on marketing and this one is so much better than the rest. I cannot believe someone did not write a book like this sooner. I have seen Lois speak at several DMDNY trade shows to fully packed auditoriums and it's no wonder. She knows what she is doing! She explains it all so clearly whether you attend her talks or read her books. But Customers For Keeps is her best work yet. Keep up the good work Lois!
Danny

using a very clever format customers for keeps doesnt wack you over the head with a do this and do that mentality. this book guides you through the process of why programs work well and how you can do the same thing. the examples are entertaining and informative. think what color is your parachute meets the wealthy barber. five stars plus.

Customers For Keeps is one of those rare business books that does not pontificate information. I was educated and entertained while reading this book and what a rare combination that is these days. A thoroughly pleasant read and one I am sure you will also enjoy.

One day, it begins to rain hearts, and young Cornelia Augusta begins to catch them. She realizes that these hearts would be great for making valentines. We watch her think of many different kinds of valentines, and think about who each one would be perfect for. What I love about this little book is the thoughtfulness Cornelia Augusta demonstrates, customizing each gift to please a particular friend (and the friends all turn out to be members of the animal world!). My young daughter enjoyed figuring out who each valentine was for and why. Very cute!

A wonderful and cute story. Short in length and great for younger children (ages 2-4). Definately recommend.

My mother bought this for Valentine's Day this year for my, then 2.5 year old, boy-girl twins and my kids love this book. It is May and we still read this book at least once a week.

The fact that little Cornelia looks at each heart and creates a special valentine card that matches the heart and the recipent shows thoughtfulness. I also liked that even though it never rained hearts again Cornelia wasn't disappointed or sad, but knew what to each Valentine's Day after that.

Our book also came with a page of stickers based on the illustrations in the book.

My six year old took the board book version of this book out of my hands. I meant to read it to my two year old son. Instead,
my first grader was enthralled with the illustrations, the story and the name of the loveable protagonist "Cornelia Augusta".

I especially enjoyed how ALL the rainbow hearts Cornelia Augusta catches are ALL different so she can craft personalized, different Valentine's for each recipient of one of her precious gifts.

The story is also a very opening one: there are always ways to create... no matter what the medium, what the celebration, whether the people are together or apart.

Also, I think the 3-5 year recommendation is a bit young. My 6 year old really enjoyed it as well, the language was perfect for a first grader.

It rains an abundance of hearts one day and
Cornielia Augusta catches them and brings them home and figures out who she wants to make things for.

She makes a necklace by stringing them together, then cuts holes in one and as the story goes on, the children try to guess who she made the valentins for.

It is simple and cute and give the children ideas about doing nice things for their friends.

ellen

I use this in a training class about bank documentation. It is very helpful and comprehensive. It defines terms in concise and easy to understand words. Even a seasoned banker can learn something from this dictionary.

This can almost be considered an inexpensive textbook. It not only defines, but explains the terms in a simple, easy to understand format. Although in dictionary form, it consistently relates the terms to one another so the reader will understand how the concepts interwind. Includes financial and banking terms.

book should contain all banking terms because most of them are not understood by layman

Whether you are a novice seeking to learn the fundamentals of banking, or an active professional who has just encountered an unusual term, you will want this book. Each definition is short (only a paragraph or so), but most contain links to other terms, so the reader can gain a progressively deeper understanding of how terms interrelate. I also like the frequent inclusion of dates (e.g., the year a particular law was passed). The definitions are authoritative--based on a number of leading accounting, banking, and financial entities identified in the introduction. It's worth far more than its bargain price. I look forward to the next edition (Year 2000?). Keep up the good work!

Working in an IT company catering to bankers I bought this book to help understand their lingo. I have to say it hasn't disappointed yet. It is also very up to date the latest IT/banking terms. If you were to read all the definitions in this book you would probably know more than you banker. A great reference. Buy it!

This is a non fiction book by Joseph Roth whose other books are mainly fiction - he was a prized journalist and writes like the best of both worlds - this book is an extraordinary picture of a period of life which we don't know enough about - because WW II got in the way and rendered information about Jews and life in Germany and eastern Europe in the 20's and 30's sort of academic and moot - It is an important and compelling and sad book - sad because we readers know facts that the author doesn't - we know what happened and he doesn't know the future. It is a valuable book which I have recommended and given to many friends.

"The Wandering Jews" of the title are the displaced and unwanted Jews of Eastern Europe (from where Roth himself came before he made himself into one of Western Europe's foremost journalists and writers) before World War II. As Roth puts it, "Eastern Jews have no home anywhere, but their graves may be found in every cemetery." And as Roth foreshadowed (that line originally was published in 1925; this translation also includes the preface and an afterword to the later 1937 edition), the plight of the Eastern Jews only promised to become more dire. Indeed, one senses that Roth despaired that any strident alarm would be in vain. Thus, more than an alarm, THE WANDERING JEWS is a requiem. (And Roth went on to drink himself to death in 1939.)

In the first part of the book, Roth sets out to limn the character and essence of the Eastern Jew. I am willing to believe that he is thoroughly successful. (Example: "None of the many untrue and unjust accusations that are brought against Eastern Jews by the West are as untrue and unjust as the accusation that they are what the gutter press likes to call Bolshevik. Of all the world's poor, the poor Jew is surely the most conservative.")

In the second part of the book, Roth provides snapshots of five different aggregations of the Eastern Jews -- in the ghettoes of Vienna, Berlin, and Paris, in America (where there are "people who are more Jewish than the Jews, which is to say the Negroes"), and in Soviet Russia. As for the future of the Jews in Russia, Roth was somewhat optimistic in 1925, but by 1937 that optimism had been dispelled altogether. (Roth thus proved himself more cold-bloodedly realistic than many contemporary European liberals.)

Joseph Roth was a superb writer and a masterful polemicist. (I recently read a collection of H.L. Mencken's journalism, this particular one "A Religious Orgy in Tennessee", dealing with the Scopes Monkey Trial, and while there are obvious similarities between Roth and Mencken, who were contemporaries, Roth was by far the better and more cultured writer.) Here, the sardonic and sarcastic tone, albeit understandable, is at times wearing, but it is readily tolerated and forgiven by virtue of the sheer acuity of Roth's intellect and insights and by his compassion.

Roth is extremely prescient, not only about communism and Soviet Russia and about the Nazis and the Holocaust ("Centuries of civilization are no guarantee that a European people, by some ghastly curse of fate, will not revert to barbarism."), but also, startlingly so, about the Zionist/Palestinian dilemma. With regard to that last conundrum, I will let Roth, once again, speak for himself:

"Zionism and nationhood are by their nature Western European ideals * * *. Only in the East do people live who are unconcerned with their "nationality", in the Western European sense. They speak several languages, are themselves the product of several generations of mixed marriages, and fatherland for them is whichever country happens to conscript them. * * * Natiionality is a Western concept."

"The young halutzim [Zionist Jews who seek to establish a Jewish presence in Palestine] are brave farmers and workers, and they demonstrate the willingness of the Jew to work and till the fields and become sons of the soil, in spite of having spent hundreds of years among books. Unfortunately the halutzim are also oblighed to take up arms, to be soldiers, and to protect the land against the Arabs. Thus the European example has been carried into Palestine. * * * The Jew has a right to Palestine, not because he once came from there but because no other country will have him. The Arab's fear for his freedom is just as easy to understand as the Jew's genuine intention to play fair by his neighbor. And despite all that, the immigration of young Jews into Palestine increasingly suggests a kind of Jewish Crusade, because, unfortunately, they also shoot."

This is a remarkable and brilliant portrait of a marginal and now tragically vanished people by a remarkable and brilliant person.

Joseph Roth's "The Wandering Jews" is one of the best written and most important books about East European Jews ever published. At a time of growing anti-Semitism (the first edition was written in 1926 and an update was published in Paris in 1937) and an immigration crisis affecting Germany as countless refugees poured into Berlin from the East, Roth--himself a Jew from Galicia, the easternmost part of the former Austrian empire--creates a sympathetic yet clearsighted portrait of contemporary Jewish life. In the process he effectively responds to all the stereotypes and libels heaped on East European Jews. For the contemporary reader, however, what is most affecting about this portrait is Roth's ability to convey a panorama of Jewish life on the brink of destruction. Though no one (except maybe Hitler) could have predicted, even in 1937, the extent of the devastation that would be visited on European Jewry, Roth's writing in this book serves as an indelible and moving memorial to a civilization that would soon disappear forever. It must therefore count among the first books in what would now be called "Holocaust literature," and one of the most meaningful works of protest literature--protest against the stereotypes that reduced Jews to objects of scorn and contempt; protest against the violence that would ensue from these stereotypes--of all time. Michael Hofmann's understated and articulate translation of this poignant, heartbreaking little book is a tremendous service for English-language readers. It fills in a vital space in the emerging image of Joesph Roth, a writer finally receiving his due in the precincts of European modernism, and it should be read by everyone interested in good writing and the problems of 20th century history.

Again and again--with one neat phrase--Roth puts anxieties into words that it took others whole books to communicate, and then, only vaguely. Not even the magnificent Kafka comes close to a tidy phrase of self-condemnation such as this, referring to the deracinated Western Jew, with his "secret perversities, his cringing before the law, his well-bred hat held in his anxious hand". This statement took my breath away. So did many others in this short book throbbing with love, fear, and sadness. Roth was himself a Jew, one of the thousands who had served his "adopted 'country' " in the Great War (as so many other Jews did for so many other countries) only to have reality--eternal victimhood, eternal wandering--thrust him away, from Vienna, to Berlin, and then to Paris. Like so many educated Western Jews, he looked back to the shtetl with admiration for its nurturing of an authentic self (coupled with a faint relief at not having to live there). This tension--and its guilt-feelings--are so tidily explained in Roth, and his predictions made in the 1930's so chilling--that I jumped almost with relief on his touting the Soviet Union as a better place for Jews. Ah...but an afterward to the second edition contains Roth's warning that things in the USSR have changed, and perhaps his enthusiasm was misplaced...

Then, reader, I cried uncle. Joseph Roth was perfect. Anger and love mix with poetry and humility. He neither rolls in the mud of guilt, nor clutches an ideology through all contrary evidence. Instead, he sings Kaddish for a people gone, a people authentic and pure and of, as Kafka said, "the prayer shawl, now flying away from us..."

This book was a paen by a 'civilized (read westernized)' Jew on the cusp of WW2 and the holocaust. Roth travelled in most of post-WW1 Eastern Europe to learn the plight of his Jewish compatriots. In the original edition (written in 1926) he speaks of Eastern European Jews (mostly those of Galicia and the remnants of the Austro-Hungarian and Russian Empires) being able to find freedom of conscience and a world without anti-semitism by moving to the West. Unfortunately, by the West he meant Germany.

In the epilogue of the 1937 edition (which he wrote from self-exile in Paris) he takes the "New Germany" to task for the treatment of the Jews. He make major points as to the failure of the League of Nations to protect the Versailles Treaty 'national minorities' and specifically the treatment of DPs (displaced persons, people literally without a country). He makes the point that animals are protected in most countries better than Jews and DPs.

He is prescient when he speaks of an 'impending disaster' and seems to presage 'donor burnout'. He tells how right after a calamity, everyone seems to want to pitch in, but after awhile, except for a few philantropists, everyone pretty much wants to go back to their own lives.
This book is among the strongest statements made prior to WW2 of the approaching calamity, not just for Jews but all of Europe.

THIS A TRULY WONDERFUL BOOK, ABOUT AN AMAZING WOMAN.THE AUTHOR DELIVERS A GREAT STORY.THIS IS ONE YOU SHOULD NOT MISS. WELL WRITTEN AND TOUCHES THE HEART.DON'T MISS THIS ONE!!

Moskowitz has told the world her deeply personal story and in doing so, helps others to cope with the on-going loss of an aging parent. I am both a Geriatric Care Manager and the daughter of a mother who has Alzheimer's Disease. I found myself re-reading passages so I could remember them to share with my client's families. I also re-read parts to remind myself that I am not alone with the myriad of feelings that come with the role of caregiver. I intend to recommend that all of my clients' adult children read this book, it will give them great strength and comfort. Thanks Bette, for writing such a fine book!

This is a book that needed to be written and Bette Ann Moskowitz wrote if from the gut. The subject matter, the aging of a parent, may not be on anyone's most favorite topic list, but the author deals with it in a straight-forward, positive and honest way. In fact, the reader cannot help but admire the intensity of her honesty, especially in examining her own feelings, describing her relationship with Mary Solomon, her mother, and questioning what she thinks her mother might be thinking and feeling, if anything at all. The situation may be sad, but the book is not. It is a courageous, compassionate and deeply moving story. I would wish it were possible that no one would ever have to go through what Mary has, but realistically, as people live longer, we might. And if we must, then I wish that we could all have as strong, as gentle, as loving an overseer of our care as Mary has with Bette. This is a book that reaffirms the existence and necessity of The Golen Rule. I highly recommend it to everyone who is able to read and understand its very important message.

Moskowitz has captured in searing,honest and yet revealing candor the most private emotions and responsibilities we face. She's done this with full intent and determination - and as such has captured a private and public domain within each of us. She allows us hallowed moments to reflect privately, and that helps us accept our next giant step. What she speaks about is real and demands our honest reflection. She allows us freedom to see our destiny. Her nobility gives us a chance to once again see ourselves.

While different from my own, Bette Ann Moskowitz's personal story is quite familiar -- a story about the inexorable mental decline of one's Mother due to Alzheimer's disease.

My mother has been experiencing a definite, accelerating decline for a few years now. Through tests, we've ruled out pretty much every other possible reason; she's certainly got Alzheimer's. This book has provided some comfort by showing me that I'm far from alone in this kind of experience. And it has helped me know what to expect in the months or years to come.