Services Books
Related Subjects: Business Services for Media Media Monitoring
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Wonderful!Review Date: 2005-12-15
Check-upReview Date: 2001-07-21
It is a good book to read to your kids if they are going to be going for their first check-up or anytime.
good doctor bookReview Date: 2006-11-03
were preparing for doctor visits. It is still beloved by my retarded son
who is now 31, and I have bought many copies for him through the years. It
covers all the important topics: anticipation (dread), waiting room, routine
exams, and possible shots. All of this is with pictures and words.
Book review for The Berenstain Bears Go To The DoctorReview Date: 1999-12-01
Not All Doctors Are Bad.Review Date: 2002-09-12
In the story, Brother and Sister Bear have to go to Dr. Gert Grizzly to have a checkup. Brother isn't too bothered by the whole thing, but Sister is a bit worried. The next day Sister is able to help out some frightened younger cubs while she is in the waiting room and sets an example for all the children to follow.
Overall, a delightful little book that helps relieve children's fears of going to the doctor and gives them a broader perspective about life.

Used price: $44.99

Comprehensive Resource- Excellent Book!Review Date: 2007-10-05
I would definitely purchase additional resources from this author again.
Great resourceReview Date: 2007-04-22
Good fundraising resourceReview Date: 2004-12-30
Text Book for Fundraising Newbies to Experienced ProfessionalsReview Date: 2005-10-24
An execellent book that provides an introduction to the fundamentals of good practice for those working as fundraisers to NPOs.Review Date: 2007-12-29
I liked this book a lot. It's a big book with 8.5xll inch pages with the small text formatted into two columns per page. It covers a broad spectrum of fundraising for nonprofit topics: annual giving programs, board development, sponsorships, special events, major gift solicitation, planned giving, and capital campaigns. I suspect this book will be of tremendous help to anyone trying to develop a successful fundraising program for their nonprofit. Also, the reader is informed that it has been used as a textbook in various classes on fundraising.
My favorite chapters were (1) philanthropy, (2) roles of players, (3) the development office, (8) prospect research, (14) capital campaigns, (15) planned giving, (17) fundraising consultants, and (18) career options. The chapters are purposefully short, but they provide wonderful introductory material on their topics. Bibliographic material is provided so the reader can easily locate material that covers these topics in more depth.
I thought Chapter 4 (technology) was weak. I got the impression from reading it that I was reading a term paper from a high school student. I didn't feel as thought the authors were writing from firsthand experiences. Why were calculators and adding machines added to the list? Anybody who uses MS Office or similar program would know to use a spreadsheet program to do what a calculator or adding machine would do. Bottom line: this chapter could have been greatly improved so a nonprofit can save major bucks. Also, workers today are expected to know how to use a PC and the software that runs on it. If they can't, then don't hire them. NEVER consider paying someone to train them how to use a PC!
I had problems with chapters 5, 6 and 7. I thought Chapter 5 should have been much more detailed as to what a fundraising plan includes and how to design one. This was not done. And I thought Chapter 5 also should have covered direct mail, telemarketing, and the importance of building relationships as elements of a good fundraising plan. Then chapters 6 and 7 could have picked up where Chapter 5 left off. As these chapters are currently written, there really is no connection between the three - and in my humble opinion I think there should be.
I would reorder chapters 8 and 9 so the material on prospect research is covered after the reader is introduced to major gift fundraising. It just seems more logical to me to do it that way.
Chapter 13 could be improved a bit. Nonprofits waste a considerable amount of money on having fancy brochures created. And the authors seem to condone this. Today so much money and volunteer time can be saved by posting online in the form of Web pages what used to be printed. In the old days for-profits used to create fancy brochures. Now they give the prospect a business card with a Web site address on it. The prospect goes online to examine the relevant Web pages. Nonprofits can do the same thing. Why weren't Web sites covered in Chapter 13 (publications)? You try creating the content for a Web site and you will learn real quickly that Web sites are electronic publications.
And then there is Chapter 16. I'm not sure why this one was included. Sounds like membership organizations (trade associations) do their fundraising in a very similar way to church fundraising. It doesn't take rocket science to line up the congregation and hose them down for gifts. The same holds true for trade associations. I think I would have left this one out.
Even though I am somewhat critical of this book, I admit that I am being picayune. I am just rambling the thoughts that flipped off the tip of my tongue. This book is big, heavy, and full of good content. Give it a read. It will probably help you immensely in putting together an annual giving program for your nonprofit. Always remember that successful fundraising begins and depends on a good Board. 5 stars!

Used price: $0.84
Collectible price: $16.95

InsightfulReview Date: 2004-07-03
WOWReview Date: 2002-11-02
The BEST on this SubjectReview Date: 2000-03-06
The best recovery book on the market.Review Date: 1999-11-18
The BEST on this SubjectReview Date: 2000-03-13


handbook of Home Health Standards and Documentation Review Date: 2007-08-03
Quickly settles disputes, answers questions, a "MUST" for all home care nurses & their management teams !!!!Review Date: 2006-04-02
With the often-confusing regulations and data gathering tools out there, at least we on the front lines have this portable manual to help us sort out our assessments and evaluations into the accurate coding and leveling criteria that supports what we do, what we observe, and allows for the appropriate revenue to support the levels of care our patients require. As OASIS data-gathering evolves, newer editions will be needed to keep up with the miriad of changes that will ensue, but at least here is a standard we can all make good use of, and I am willing to bet every nurse, from novice to manager, will find something in this manual that was not known or delineated as well to them in the past.
This manual would also make a wonderful teaching tool for nursing students. They may as well learn early on how intricate the data-gathering tools are in the real working world. Accurate notations on the OASIS forms can either make or break a case, not only regarding reimbursement, but as to whether the levels of care, and variety of disciplines, that you feel are needed, are allowed to provide services to your patient. Hasty and inaccurate translation of evaluations and assessments onto the OASIS forms results in inability to justify to Medicare that the levels of intervention you are requesting are appropriate.
VERY HELPFULReview Date: 2007-04-02
updated verisionReview Date: 2005-09-29
Home Health StandardsReview Date: 2002-12-30

Used price: $36.55

A masterful workReview Date: 2003-04-05
Innovative Ideas and Road Maps Welcomed in JapanReview Date: 2003-02-09
As a scientist who has made the transition from managing R&D in a global company to educating graduate students in management, I recommend Martin's book to entrepreneurs, scientists and fellow educators. I also agree with Harvard Professor Mark Thompson who states: "Alain martin has deftly incorporated, adapted, challenged, and complemented the insights of Fuld, Porter, Sun Tzu, and others to achieve a superb practical guide to the strategic and tactical management of institutional information."
Professor S. Ohara, Chiba Institute of Technology, Japan
Serious Book on Competitive IntelligenceReview Date: 2003-02-13
Apart from the first Chapter, which I skipped, here is my impression about the rest of the book.
Chapter 2 "Building A High-Performing Organization" offers tips on the role of chief intelligence officers, issue managers, intelligence collectors and other scanning resources in an intelligence-centric organization. The section on intelligence culture deserves a greater coverage.
Chapter 3 "Building Intelligence Capital" starts with a brief discussion on scanning but the competitive-intelligence road map is a real gem.
Chapters 4 and 5 on intelligence platforms, search engines and the invisible Web are relevant to a wide range of occupations and activities beyond competitive intelligence. Just by applying the tips in the Brain Stem-Cell Case Study, I got my money and time worth within a week of reading Chapter 4.
Chapter 6 "Intelligence Security in Business and Government" does not provide new material to intelligence experts but is a good primer, filled with examples, for managers.
Chapters 7 and 8 examine the process of opportunity and threat incubation through the lenses of Martin's powerful paradigm. The illustrations suggest that the instrument is already used to capture new markets, and anticipate and manage various risks. The appendix on the Mad-Cow issue in Britain supports the framework and adds credibility to it. It is written by Dr. Brian Morrissey, a veterinary scientist who led government R&D on a host of complex national and global issues related to food and health protection.
The ideas and tools described in both Chapters 9 and 10 are the most advanced I have ever came across on stakeholders' analysis. Chapter 9 offers novel tips to identify the players who can make a difference in managing projects or reaching deals. It also sheds a new light on the role and power dynamics between these players. Chapter 10 helps readers map the positions and perceptions of the stakeholders, a pre-requisite for strategy formulation. Chapter 11 is a basic introduction to psychographics and VALS. Chapter 12 completes the book with concluding remarks about the application of intelligence to our personal lives.
The book is highly recommended to managers and students in military colleges, business and public administration. Chapters 7 through 10 will be of great interest to intelligence analysts who are constantly in search of new ways to connect the dots. I hesitate between a rating of 4 out of 5 stars for expert readers and 5/5 for managers. Actually, the framework alone is worth 5/5 and is without match in the world of competitive intelligence.
Fun to read. Good to grow customer-service sales.Review Date: 2003-04-25
Four of my high-school educated supervisors, who read the book, found Part I a down-to-earth eye-opener, and right on target, for making wiser choices and avoiding costly errors. They, however, thought Part II would be more applicable to middle and senior management. A drawback: the cases in the chapter on Psychographics lack the detail necessary to be useful.
I have also read C. S. Fleisher's Strategic and Competitive Intelligence. Both books represent, in my opinion, two different, credible and complementary approaches to intelligence-based decision-making. Except for some references, there is virtually no duplication of content. A big bonus!
Turning Intelligence into ValueReview Date: 2003-02-21
As usual, in one pithy phrase, management sage Peter Drucker captured the central problem facing organizations in uncertain environments -- they look in the wrong place. In volatile times, humans tend to hunker down in the cocoon of the controllable. Effective leaders embrace such times as an opportunity for greatness, when the prepared organization can jump ahead of ostrich-like competition.
Yet, few management advisors opine on how to combat these human tendencies and systematically scan, analyze and act in uncertain environments. Michael Porter's classic works on Competitive Strategy and Competitive Advantage did dispense advice on competitive intelligence gathering, but did not attend to the conversion of intelligence into commercial advantage. Alain Martin's new book "Harnessing the Power of Intelligence" compiles tested processes which create such value.
Martin's frameworks are based on research at American Express, Boeing, Dell, DuPont, GlaxoSmithKline, and Microsoft as well as application of his ideas in businesses, government, and the military. The book has the most up to date, and complete list of intelligence sources. For example, Martin cites the University of California at Berkeley "invisible web" project, which has shown that search engines only document about 15% of the business intelligence available publicly, because the vast majority of it is either not in a standard hypertext format or not linked to a public domain name (the silent campers). His framework on issue incubation, shows that large scale issues go through a relatively predictable process of incubation and development. Many leaders make the mistake of getting on an issue too early or too late. The issue incubation process delineates ways to recognize the progression of topics, and provides advice on if, when and how to intervene. Martin also has a tool called, Factional Analysis that helps a manager analyze who is likely to influence a volatile situation (from allies to adversaries). This tool is much richer than the traditional stakeholder analysis for it includes roles that do not fit in the normal economic calculus. For example, he includes "fanatics" in the analysis -- people whose sole purpose is to disrupt.
A leader can take the advice in this book and use it to guide outward looking intelligence, assess the current state of issues (or do a triage on a surprise event), and then take concerted action.
At points, the book does suffer from the same weakness of Porter's books in that its desire for completeness, the text often has a "list-like" feel. But, on balance this book provides a framework full of tested tools to turn uncertainty into value.

Used price: $4.45

Persuasive (but "wonkish")Review Date: 2007-07-16
The book's greatest strengths may also be it's greatest weakness. This book is "wonkish" -- filled with hard data and logic. If you're looking for entertaining anecdotes or emotional arguments, this is not the book for you.
Only problem is he uses the word 'free'Review Date: 2007-07-13
Free Markets are HealthyReview Date: 2007-01-11
Extremely important book for an extremely important topicReview Date: 2007-03-05
Cannon and Tanner's book starts with a foreword by the Hon. George P. Shultz: "We begin with a riddle. What country's health care system offers the best health services in the world, is consistently criticized for not being accessible enough, and yet is so accessible that overutilization is leading to runaway costs?" The answer is, of course, America.
The following 147 pages offers a detailed analysis of what's wrong with American health care (government and insurance industry policies that lead to overuse of medical services) and what's right (the strong remnants of a free market system that encourages innovation, high quality, at an often lower cost). Both detailed and heavily footnoted, but also very readable at the same time, "Healthy Competition" strikes the right balance between a dense academic paper and a clarion call for action.
In concluding the book, Cannon and Tanner write:
"Despite its marvels, America's health care sector continues to present troubling symptoms: excessive costs, uneven quality, a lack of useful information for patients and providers, extraordinary waste, and enormous burdens for future taxpayers. An accurate diagnosis points to too much government influence and too little choice and competition. Proposals to increase the role of government would aggravate these symptoms. More subsidies or controls would drain from the medical marketplace even more of the dynamics that drive other sectors of the economy toward lower prices and higher quality. The only sure remedy is to restore those dynamics to the health care sector.
"Although there are dark clouds on the horizon, we are heartened by the creation and steady growth of health savings accounts. HSAs have already begun to change private-sector health care from within, and will enable a reexamination of the role of government in health care."
The last citation in "Healthy Competition" comes from a June 1, 2004 Harvard Business Review article by Michael Porter and Elizabeth Teisberg. It deals with the oft-heard argument that we somehow should not apply free market principles to the health care sector:
"It is often argued that health care is different because it is complex; because consumers have limited information; and because services are highly customized. Health care undoubtedly has these characteristics, but so do other industries where competition works well. For example, the business of providing customized software and technical services to corporations is highly complex, yet, when adjusted for quality, the cost of enterprise computing has fallen dramatically over the past decade."
Cannon and Tanner accept this argument while also embracing the argument of many of the proponents of government control of health care because it is special and distinct from other parts of the economy - they just come to the opposite conclusion, concluding in their last paragraph, "...Unlike software, wireless communications, or banking, health care involves very emotional decisions, which often entail matters of human dignity, life, and death. However, we do not see the gravity of these matters as a reason to divert power away from individuals and toward government. Rather, we see the special nature of health care as all the more reason to increase each consumer's sphere of autonomy. The special nature of health care makes it all the more important that we use the competitive process to make health care available to more consumers - and makes it all the more important to get started now."
Two side notes of a personal nature: on February 1, 2007, I introduced AB 245, a bill that would allow the tax deductibility of contributions to HSAs (California is one of only four states that do not treat HSAs as tax deductible); and author Michael Cannon is someone I have grown to respect from our first meeting in 2004 as Lincoln Fellows of the Claremont Institute. I suspect we will be hearing quite a bit from Mr. Cannon over the next few decades - and, if policymakers are smart, they will listen carefully to what he has to say.
Reviewer: Chuck DeVore is a California State Assemblyman, a retired lieutenant colonel in the Army National Guard and the author of "China Attacks."
CJFReview Date: 2006-03-20
The book makes clear that market based proposals to reform health care are designed to lower the cost of care and increase coverage. These are proposals that are critical to all Americans.


A Great Yarn, but good fictionReview Date: 2006-05-23
I suppose I should have realized that it was fiction, as I don't think there ever was an E-class destroyer "HMS Eclectic", and no destroyer of that name sailed with HMS Hood and Prince of Wales to intercept the Bismarck (HMS Electra was in that group and picked up the 3 survivors from HMS Hood), as Jones claims. Nor was there a destroyer of that name that sailed with HMS King George V from Scapa Flow, nor did one join the action later from convoys. Some of the details of the action are also inaccurate, but not badly so for a supposed personal narrative (e.g., 6" secondary armament on KGV, when they were 5.25")
Similarly, while there were four O-class destroyers involved in the sinking of the Scharnhorst, there was no "HMS Obstinate" (Jones' ship), nor was one of that name ever commissioned.
Anthony Dalton's biography of Jones seems to paint him as a very interesting, but less-than-pleasant person. It certainly seems to have nailed any notion of Jones' books being other than substantially fiction. The history of the author does seem to add an extra level of interest to the stories. But that said, the stories are good, the feel for characters is strong, and they are very readable.
Life-like and livelyReview Date: 2006-03-15
very interesting. It was in great part a tale based on personal experience, and
it held my interest throughout. I'm going to read more by this author...
5 for fantasyReview Date: 2005-06-16
But that is not to diminish the writing of the tale - Jones imaginings make for a "real" perspective of life in the lower decks of the WWII Royal Navy - and I imagne that in his immediate post-was career in the navy he learned enough to set the scene accurately.
But remember - it is a work of fiction - set on a real historical timeline - but still a good read.
A vivid, first-hand view of life in the WWII British NavyReview Date: 1999-09-09
A gripping war and sea storyReview Date: 2002-08-19
Jones' gives the reader a different and personal perspective--that of the lowly, poor, and teenage sailor; looked down upon by everyone else and facing death, boredom, and discomfort constantly.
I agree with another reviewer that it is unlikely that Jones witnessed as much as he claimed, and I cannot attest to the accuracy of his descriptions of life aboard His Majesty's Navy, but there is a truthfullness and sincerity in Jones' narative that I find totally convincing.

Used price: $0.01

Great resource to get the ball rollingReview Date: 2008-02-17
Here Comes the Guide: Southern California: Wedding Locations and Services (Here Comes the Bride Series)Review Date: 2007-01-04
A Bride's Best Friend!Review Date: 2000-02-18
Then I started actually going out, visiting places, and realizing that it wasn't so easy to find the perfect place! I quickly realized I was going to have to work a lot harder than I thought to mesh the right church location, my number of people, and a convenient indoor reception site. So I came back to the Guide--time and again! Soon I had it dogeared and filled with notes as I reconsidered the options I'd been so quick to skip past earlier. The statistics on each site helped keep me focused and helped me and my fiance consider new places when others fell through, and keep the attributes of each place in mind. The descriptions of the reception sites are detailed, positive and generous-but-not-misleading. We ultimately booked a site listed in the Guide and are thrilled to have found it.
Now that I've moved on to choosing a photographer, I went to the Guide again. First I read through each photographer's profile in the book, then went on the Guide's website! It's so easy to use - - it allows you to jump to photographers' websites and see their portfolios, all without making appointments or driving around! I feel satisifed that I don't need to look beyond the professionals listed in the Guide, since the authors have already done the legwork in finding people with high standards and good customer service.
If you really want to explore all possible options for your ceremony, reception, and event professionals, you will love Here Comes The Guide! The hardcopy book and the website are thorough, pleasant to read, and - - most importantly - - really helpful. My mom keeps saying, "I had no idea it was this complicated to plan a wedding in this day and age!" Here Comes the Guide goes a long way towards relieving the complication!
The Guide screens its recommended vendorsReview Date: 2000-12-10
As The Guide states on Page 483, their process "involves interviewing 15-20 other event professionals. We call every single reference and ask about the professionalism, technical competency and service orientation of the advertiser in question. ... Those candidates who received consistent, rave reviews made it into The Guide."
Using The Guide as a starting point (combined with the internet, magazine ads, and friends' recommendations), I conducted exhaustive research of my own of wedding professionals in Los Angeles and beyond. I wound up hiring three vendors who had been featured in the Guide (caterer, band and florist, 11-11-00 wedding). All performed beyond my greatest expectations, and my guests cannot stop raving about the "fabulous," "amazing," and "out of this world" food, music, and flowers. Clearly, The Guide got it right.
So don't be fooled by the relative size of the vendor section compared to pages allotted to reception sites. The vendor section may be small because they are the cream of the crop, thanks to the Guide's legwork.
A real lifesaver!!Review Date: 1999-04-19

Used price: $108.61

This is one nasty man!Review Date: 2006-04-18
This new book is very helpful.Review Date: 2004-06-11
Outstanding bookReview Date: 2004-06-03
Brilliant!Review Date: 2004-06-03
Makes me AngryReview Date: 2004-06-03

Nothing that I expected!Review Date: 2006-08-24
You'll Get Addicted!Review Date: 2003-09-28
Completely TwistedReview Date: 2000-05-13
Completely TwistedReview Date: 2000-05-13
a brilliant, twisted rideReview Date: 2000-12-31
Related Subjects: Business Services for Media Media Monitoring
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All kids have fears of the doctor, and why shouldn't they? Most doctor's visits for young kids involve lots of uncomfortable poking and prodding, and, more often than not, shots. Yikes! However, going to the doctor is still necessary, we all have to do it. This book will help open a dialogue to let your child discuss their fears, and let you discuss why visiting the doctor is so important. Kids will enjoy the gentle humor and honest portrayal of a doctor's visit (yep, Sister Bear has to get a shot!) and the consequences when you don't go to the doctor (Papa gets sick). A great conversation starter!