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Services Books sorted by Average customer review: high to low .

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Blind Dates Can Be Murder (Smart Chick Mysteries, Book 2)
Published in Paperback by Harvest House Publishers (2006-03-15)
Author: Mindy Starns Clark
List price: $11.99
New price: $1.65
Used price: $1.65
Collectible price: $11.99

Average review score:

I love it!
Helpful Votes: 0 out of 0 total.
Review Date: 2007-06-14
I adore this series by Mindy Starns Clark. I read this whole book in one sitting because I absolutely HAD to see how it ended! Jo and Danny are such lovable characters. Read it!!

Cliffhangers Can Be Murder
Helpful Votes: 0 out of 0 total.
Review Date: 2006-12-15
Mindy Starns Clark's Blind Dates Can Be Murder was a fun read. Mindy has a way of putting the reader into the characters' minds--disconcerting when the character is a sociopath.

Also disconcerting is the way she ends this page-turner. Who in their right mind wants a cliff hanger ending to a suspense novel? Sure, a sequel is in the works, but do I have to wait and see where it's going? 'Tain't fair!

I COULDN'T PUT IT DOWN.
Helpful Votes: 0 out of 0 total.
Review Date: 2006-10-15
This book was so good. I can't wait until the next one comes out. I'll have to buy the other series of Clark's. She has me hooked on her books now.

An even better read than the first
Helpful Votes: 2 out of 2 total.
Review Date: 2007-07-07
Blind Dates Can be Murder. Just from the title alone you can tell you're in for a good read. I found the second installment in the Smart Chick Mystery series to be better than the first. Though, the story still drags a bit in the beginning, the pace quickens earlier. Plus Danny is planning on telling Jo that he loves her!! Danny is such a sweet and endearing character; my favorite parts in the story are when he's together with Jo. Even though you're just reading the words- the extent of his love is very obvious, it brings out the sappy smiles. Awww...

The mystery is also a little more developed here than in Trouble with Tulip. Jo has her own household tips website and is answering questions and chronicling her days in her blog. Her agent has decided that it would be good publicity for her to try a dating service and relate her experience to her readers. Her first (and only) blind date turns into a big disaster and a possible murder. Jo, of course, becomes Nancy Drew/Martha Stewart again, using household clues to try and solve the mystery.

Overall a good read; it's hard to put down once you're at the halfway mark. You want to make sure everything works out in the case and if Jo loves Danny too. It ends on a cliffhanger, so make sure to have the final installment, Elementary, Dear Watkins ready and waiting!

Dead Dates Tell No Tales
Helpful Votes: 3 out of 3 total.
Review Date: 2007-04-27
After finally getting over being left at the alter Jo has decided to move on by joining a blind dating service. Her first date isn't at all what she expected him to be and then even worse: he dies during their date! Suddenly Jo finds that she's the target of kidnapping, stalking, and death threats. She has no idea why but clues seem to lead back to her deceased date. Along with best friend Danny (who is now hopelessly in love with Jo) the two set out to find out why Jo is being victimized.

Once again Mindy Starns Clark has written a winner. I absolutely adore Jo, she is one of the best recent female characters I have read. Just like in Trouble With Tulip, you can find household hints sprinkled throughout the book (now in email format!) and which also help to solve the mystery. I'm really glad that Danny was able to talk to Jo, now the ball's in her court. It'll be interesting to see how all that happens. I found the blind dating service to be very interesting since I have never used one before. I was really chilled and frightened while reading this book. Especially near the end, I couldn't put the book down because I feared so much for Jo. It was totally like watching a movie: mystery, action, romance, suspense, drama, characters you hate- such a well developed story line. Actually I really think they should make this series into a TV show, you could learn household tips and be entertained at the same time. Sort of Heloise meets Alias type of deal. This was such an excellent book, I thought it was even better than the first one in the series. And with the cliffhanger at the end of this book, I can't wait to get started on the third which is in my TBR pile. VERY highly recommended.

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Bridging the Class Divide: And Other Lessons for Grassroots Organizing
Published in Paperback by Beacon Press (1997-02-28)
Author: Linda Stout
List price: $18.00
New price: $9.00
Used price: $2.00
Collectible price: $18.00

Average review score:

Raising necessary voices
Helpful Votes: 0 out of 1 total.
Review Date: 2008-05-28
We've all heard the saying, "Life is a choir and every voice is important." But we all also know that very rarely is this humane principle put into practice. Linda Stout, in her book "Bridging the Class Divide", shows us over and over again where these voices reside and how they represent important views, important values, and important cultures. Through life experiences, Stout identifies and calls out important characteristics that, when raised up and valued, create a truly well-rounded, truly inclusive society. She shows us how fragile and faint these voices are at birth, and how easily and mindlessly dominant beliefs can annihilate them. Her account of how she herself became more aware of the values and perspectives that shaped her, and began to believe in them and communicate them, is moving and illuminating. Knowing how to nurture and strengthen such contributions, according to Stout, is key to bringing them to the tables we all sit at every day, whether they be work tables, community tables, religious, race, gender, or age tables. Such affirmations of inclusion have a powerful effect on the political and economic webs that impact all of us. However difficult, giving voice and action to all our perspectives, not just the ones that reflect "the way we have always done things," is necessary. Only when each of us insists on communicating our unique perspectives will every voice truly be important to the song the choir is singing.

Information from the Inspirational Experiences of a Magnificent Woman
Helpful Votes: 0 out of 0 total.
Review Date: 2008-05-27
I have been working for social change thirty years now. I can wholeheartedly say that Linda Stout is one of the best organizers and resources there is on issues of overcoming class and racial divisions; so that we can be more effective in our work for justice, peace and a wide range of other progressive issues. I worked with Linda back in the 80's and she is still one of my most important mentors. Her book reflects her unique qualities which all come from life experience and wisdom born from life in the struggle and life in the spirit. It is both informative and inspiring -- a book that you don't want to put down and one that can make you a better person in your personal life and in your work for a better world. Herb Walters

Invaluable!
Helpful Votes: 1 out of 1 total.
Review Date: 2008-06-08
Activists will find this book invaluable. Rev. William Sloan Coffin said it all: "Class may well prove a nut even tougher to crack than racism. With a wealth of wisdom, Linda Stout shows how to organize progressive movements that are genuinely inclusive. Grassroots organizers especially will be in her debt, which is where I have happily been for years."

Bridging the Class Divide: And Other Lessons for Grassroots Organizing
Helpful Votes: 1 out of 1 total.
Review Date: 2008-05-09
If you care about helping to create a better world, this book will help. Class divisions are one of the most insidious, though least discussed, problems impacting our ability to effectively build movements for change. In an accessible style, with great stories, Linda Stout shares her years of organizing wisdom and makes it clear just what it takes to build effective cross-class alliances.

As the Executive Director of Class Action, www.classism.org, I have recommended Bridging the Class Divide many times. It is a useful resource for activists and non-activists alike.

Felice Yeksel

So useful!
Helpful Votes: 1 out of 1 total.
Review Date: 2008-05-08
I used this book as a text for an undergrad class on community organizing. it was easy to read and understand, and gave us so much to reflect on and talk about. it has so many practical tips on organizing, it should be a must read for anyone doing community work. i would love to read further reflections on PPP today, and what the leaders have learned about organizing and surviving as an organization since the book was written

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Chief Customer Officer : Getting Past Lip Service to Passionate Action
Published in Hardcover by Jossey-Bass (2006-03-31)
Author: Jeanne Bliss
List price: $27.95
New price: $14.95
Used price: $4.14

Average review score:

Very detailed look at customer service
Helpful Votes: 0 out of 0 total.
Review Date: 2007-06-07
If the "customer is always right," the next question is, "Why do so many customers stop doing business with companies?" The answer is, "bad service." Customers refuse to buy from companies that render unsatisfactory service and ignore their complaints. Sadly, managers usually sound the alarm and demand new customer service initiatives only after the customers have fled. Author Jeanne Bliss, a veteran chief customer service officer, tries to explain the problem and to suggest ways to correct it. She offers so many detailed trees - in the form of questionnaires, bullet points, details and checklists - that you risk losing sight of the practical forest: the motives and methods for implementing better customer service. There is valuable information here, even if it is a bit shaded. For this reason, we particularly liked her clear, helpful and revealing chapter of first-hand stories from the field of customer service.

And why aren't more people doing this?
Helpful Votes: 1 out of 1 total.
Review Date: 2006-12-12
Jeanne writes a book for now on a role that too many people will say is before it's time. It is always about the client and yet organizationally no one puts enough emphasis on the client voice within organizations. Jeanne clearly shows her battle field experience in helping those that embrace the client, get input, direction and organizational buy-in to doing what is right for the client and thus the firm without being shot as the messenger.

Lifetime Customer Value Lives!
Helpful Votes: 1 out of 1 total.
Review Date: 2006-09-20
Jeanne Bliss' book, Chief Customer Officer, is a "must have" for any business that wants to pay more than "lip service" to customer retention. There are great examples throughout from someone who obviously has been in the trenches. This is a fun book to read, not some academic tome doomed to gather dust in a dark recess. Get it, read it, and share it with others in your organization.

Not that I have an opinion.

Finally! An engaging practical guide to creating a customer centric organization
Helpful Votes: 1 out of 1 total.
Review Date: 2006-05-25
Jeanne Bliss has done a fantastic job of breaking down the challenge of actually "walking the walk" of a customer centric organization in a book that is informative, thought provoking and easy to read. Her concepts are spot on, based on real life experience during her very successful career. I highly recommend this book!

Practical advice for improving customer experience
Helpful Votes: 3 out of 3 total.
Review Date: 2006-06-08
Jeanne Bliss articulates not only the importance of putting customers at the center of your business, but conveys the challenges that prevent most companies from successfully delivering great customer experiences. The real-world techniques she introduces are essential reading for senior executives aiming to succeed by improving the delivered customer experience.

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A Colorful Introduction to the Anatomy of the Human Brain: A Brain and Psychology Coloring Book
Published in Paperback by Allyn & Bacon (1997-10-03)
Authors: John P.J. Pinel and Maggie E. Edwards
List price: $19.99
New price: $11.00
Used price: $0.62

Average review score:

Very Helpful!
Helpful Votes: 0 out of 0 total.
Review Date: 2008-02-10
This book was very helpful for my 4000 level Neuro class that I had to take. It took me back to the simple basics that I somehow never had or forgot and built from there, showing how the basic developed into the more complex structures. The simple explainations for different structures also includes functions which I need as a Psyc. major. No coronal views are included, but the other views are very helpful. Grab your colored pencils & have fun!

Good for students
Helpful Votes: 1 out of 2 total.
Review Date: 2006-02-18
I bought this book to help my bachelor level students learn the parts of the brain. They found it helpful in their learning process to color the parts of the brain. Although, because they are bachelor level students, there were only a few pages that were surface knowledge...lots of detailed pictures that would be more appropriate for doctorate level.

Very helpful
Helpful Votes: 3 out of 4 total.
Review Date: 2006-03-16
This is a must for anyone interested in learning about the anatomy of the human brain.

It is also essential for anyone studying physiological and / or biopsychology.

Good focus on functionally important structures
Helpful Votes: 31 out of 31 total.
Review Date: 2005-11-24
I teach an interdisciplinary course in psychology and neuroscience, and my psych students have found this book helpful for getting up to speed on neuroanatomy. I've also started using some of the pages as overheads during my lectures, since the diagrams are uncluttered and easy to draw on.

I'm writing a review because I thought I should mention that I found this book *much* more useful than its better-known competitor. The other book has more fine-grained anatomical detail, of the sort that would be most useful to someone studying to be a neurosurgeon - but the result is that it's very hard for a casual student to tell what's worth studying or remembering. This book does a much better job of focusing on the important structures, the ones that you're likely to see mentioned in popular science books and articles. The second half (Functional Neuroanatomy, with chapters devoted to the systems subserving different functions) is especially useful.

For anyone interested in self-study, or who just wants a quick reference source for neural structures that they see mentioned in other texts, I'd strongly recommend this book.

Finger paint your way through neuroanatomy
Helpful Votes: 7 out of 7 total.
Review Date: 2006-07-11
If you loved your third grade art class, you'll love this brain coloring book. The truth is we learn by doing, using our hands, applying colors. Many areas of the brain are involved in what we think of as simple learning tasks. Adding manual tasks to learning the complicated anatomy of the brain strengthens the learning process - forces you to linger over the page and get involved in learning the structures.

I feel the text on each facing page is quite useful but could have been a little more detailed on the clinical end. You will come out of the 'coloring book' experience with far greater confidence in your understanding of neuroanatomy than you expected. You may find reading on neuropsychology a good deal easier, now that you have, in effect, overstudied the anatomy and physiiology underlying it.

For those who want to go beyond this text to a really superior text in this subject, I highly recommend Clinical Neuroanatomy by FitzGerald and Fokan-Curran published by W. B. Saunders. It is already marvelously colored and illustrated with much greater detail and clinical information. It is an exceptional medical text (and priced accordingly). The medical illustration, scans, photos and other teaching aids are excellent and profuse. The coloring book is just a sort of 'boot camp' to prepare you for this. I have not seen a better text on neuroanatomy. If you are seriously in need of learning or reviewing your knowledge of this subject, this is the one.

ADDENDA: I have just read Pinel's other excellent work called BIOPSYCHOLOGY. Illustrated by his partner (sic) Maggie - superbly and contributing greatly to the success of the book as a great teaching medium in neuropsychology and neurology. It is a textbook for undergraduates in Psychology and assumes little in previous physiology and anatomy, using extensive explanations of vocabulary and concepts. Frankly, you might as well buy this one instead of the coloring book. It will cost more but you will get a lot more out of it along with the same high quality of illustrations necessary to understand this challenging subject. John Pinel has an engaging writing style, some surprising personal anecdotes, and many case histories. I highly recomment BIOPSYCHOLOGY.

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Communicating with Today's Patient: Essentials to Save Time, Decrease Risk, and Increase Patient Compliance
Published in Paperback by Jossey-Bass (2000-09-01)
Authors: Joanne Desmond and Lanny R. Copeland
List price: $45.00
New price: $33.81
Used price: $25.00

Average review score:

Fantastic Reference!
Helpful Votes: 0 out of 0 total.
Review Date: 2007-01-28
As a medical student, I found this book to be extremely useful. It is well referenced and offers some simple, but powerful techniques about how to best interact with patients.

Immediately usable information
Helpful Votes: 1 out of 1 total.
Review Date: 2001-04-21
What I liked best about Communicating with Today's Patient: The practical suggestions that can be used often and right away. For example, when broaching a difficult subject, ask "What has been your experience with (topic)?" This gives you a reading on the patient's perspective and prevents incorrect assumptions. Dozens of techniques like this make the reader a better communicator right away. Two thumbs up!

Every doctor should read this book !
Helpful Votes: 2 out of 2 total.
Review Date: 2004-02-15
Many doctors take their communication skills for granted, but the sad fact remains that most of us do not do a good job talking to our patients. Learning how to improve your bedside manner is extremely difficult to do, but this book shows you how you can do so. Reading this book is likely to be one of the best investments of your time you can make - and it's full of practically useful stuff you can implement immediately !

A patient's point of view
Helpful Votes: 2 out of 2 total.
Review Date: 2001-12-12
I'm not a doctor, but I'm often a patient. This book has shown me how to communicate better with my doctor. In fact, I think it has excellent and helpful information for everyone, as we all try to make others understand our desires and comply with them.

COMMUNICATION SKILLS, SIMPLE AND RIGHT TO THE POINT
Helpful Votes: 3 out of 3 total.
Review Date: 2001-01-06
This book is terrific. It zeros in on so many of the problems caused by a lack of understanding the needs for proper communication when dealing with people involved in a usually stressful situation. It presents these problems in a simple and direct manner and then shows in common sense language how to solve them. I majored in communication in college and was involved in the health care industry for over 30 years. I would strongly recommend this book for anyone involved in that industry or in a position where dealing with people is a priority.

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Copshock, Surviving Posttraumatic Stress Disorder: Surviving Posttraumatic Stress Disorder (Ptsd)
Published in Paperback by Holbrook Street Pr (1999-05-01)
Author: Allen R. Kates
List price: $19.95
New price: $103.75
Used price: $39.14
Collectible price: $174.95

Average review score:

Clarifies Some Disputed Issues on PTSD
Helpful Votes: 3 out of 3 total.
Review Date: 2008-02-19
CopShock hits the nail on the head, going beyond the trauma associated with "a single event," the battle cry of militant mental health professionals who refuse to recognize the long-term soul battering to which so many police officers are subjected. Instead, Kates dares to suggest that, while one traumatic incident is sufficient to set PTSD in motion, "sometimes a history of unresolved trauma will affect" the final diagnosis ('cumulative PTSD,' though he avoids the term). Officers are trained to repress their trauma and shove it away, drink it away, abuse it away for years, incident after incident. They can only do this so long before the scaffolding collapses. The lack of effective prevention programs only makes this worse.

I applaud Kates for coming right out and saying that "police officers cannot manage PTSD on there own," that they should consult a mental health professional for a diagnosis, and that "therapy is essential and medication, at least for a while, may be necessary." This is the direct kind of talk that agencies need to pay attention to as they enhance their programs.

CopShock reveals, however, that there is still dispute among the medical community on how to read the Diagnostic Manual's "official" definition of PTSD. Some take a restrictive, "sentence diagramming" approach, while others read it in light of modern learning, observation and realistic case observation. Personally, one might consider this when selecting between a departmental therapist and a personal one.

Bottom line--some gripping case studies that make clear the potent, life-threatening dangers of posttraumatic stress in law enforcement.

Andy O'Hara, Badge of Life program

A good resource for an under-recognised problem
Helpful Votes: 3 out of 3 total.
Review Date: 2005-08-16
For a time, Post-traumatic stress disorder was big news in the recovery of Vietnam veterans; it is becoming news again in the situations involving Iraq and Afghanistan conflict veterans. What has never been common in the news, but has been an ongoing situation, is the kind of post-traumatic stress that lingers with people who are in a sense on the front lines every day - policemen, firefighters, emergency responders, medical workers and others in helping professions. This kind of stress can even be present for victims of crime.

This book is a great resource for these people. It involves personal stories, recounted sometimes by those suffering from PTSD, and sometimes by those around the suffering people in relationships of family or profession. Different elements of the syndrome are presented here - flashbacks and nightmares (both of real and anticipated events), drug-taking (everything from steroids to gain strength, ostensibly to fight better and be more secure, to opiate/narcotic and other types of drugs to mask the pain and insecurity), broken relationships and more.

One aspect of the job of many civilian (i.e., non-military) workers is that they have had military training, and may be carrying PTSD baggage with them that somehow becomes reactivated. In a very moving story, the account of one Vietnam-veteran-turned-policeman is recounted with the difficulties that resurfaced over a victim similar to one of his own victims in Vietnam. While military veterans often make good police officers, they can also be walking powder-kegs of a sort.

About half this book recounts stories and tales from different angles of PTSD. The other half is one of useful resources - there are extensive notes, bibliographies, support services organised alphabetically, indexes (both subject and support services) and an epilogue. Author Allen R. Kates is a journalist with extensive experience covering police matters, and is particularly interested in the issues of trauma and stress. Assisting him in this book (providing a foreword as well as other information) is LAPD detective William Martin, whose retirement work includes serving as a counselor.

This is an important book for anyone who is in the emergency responder or law enforcement fields. It is also worthwhile for those who wish to have a greater insight into the kinds of situations people in these professions endure.

Stunning book
Helpful Votes: 3 out of 4 total.
Review Date: 2004-01-10
CopShock is a stunning book. Although it is focused on police officers, it helps anybody suffering from PTSD symptoms to cope--crime victims, victims of disasters, cancer, loss of a loved one, and all other emergency people like firefighters, emergency room nurses, doctors, and so on.
The book is filled with excellent firsthand accounts, is based on hundreds of interviews of cops with PTSD, and is easy to read. The second chapter in particular clearly lays out the symptoms of PTSD as does the Appendix. The last chapter tells you what do do about trauma and PTSD, how to cope, manage the symptoms or to prevent PTSD. And the 6 years of research is amazing. This author did his homework. Many police officers complain that they have few or no resources to help them with their PTSD symptoms, making the hundreds of resources the author provides invaluable. This is the best book I've read on the subject.

One of the most helpful books for police officers!
Helpful Votes: 4 out of 6 total.
Review Date: 2003-05-29
I have been working with police officers and their families for over 20 years and have debriefed over 800 officers who have been involved in critical incidents. COPSHOCK is perhaps one of the most comprehensive and helpful books for police officers. I like the way Mr. Kates breaks down the stressors and topics. For example, there is one chapter just on "flashbacks." The book is written in such a way that officers can immediately identify items that have personal meaning for them. However, what impressed me most as a clinician was that Mr. Kates opined that police officers do not fit the DSM-IV criteria for PTSD. Many clinical people have not caught on to this reality. (That's why in 1996, I authored the term, "Police Trauma Syndrome," to describe the unique reactions that police officers have to traumatic exposure.) I also like the helpful guides for officers who do not have the benefit of mental health professionals who are familiar with the unique stressors and concerns of officers. Mr. Kates has provided a much needed service for those who protect and serve.

An introduction to PTSD
Helpful Votes: 7 out of 8 total.
Review Date: 2003-08-23
When I read other customer's reviews on CopShock, I got the impression that the book is the ultimate in post-traumatic stress disorder (PTSD), and it holds all the answers. I was disappointed, however, because although there is some good basic info, the book serves better as an introduction to PTSD.

The author uses a lot of real-life stories to illustrate different aspects of PTSD and related syndromes. Almost the whole book is written this way, and this structure makes the book easy to read and not too scientific. On the other hand, is makes it difficult to use the book as an reference book. If you want to search for a list of symptoms of a given syndrome, for example, the information can be scattered along the pages of the whole book.

The book has about 450 pages, but the text really ends at about page 240. The remaining almost 200 pages is filled with listings of various support sources and so on. There is also extensive reference section, and bibliography of well over 200 publications related to the subject.

I rated the book as a whole, but the book's usefulness is directly dependent to whether you need the latter half of the book, of if you are just studying the subject. To someone who is suffering from PTSD (or whose member of family is), the book could be worth it's weight in gold.

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Dead cert (Heron Books)
Published in Unknown Binding by Edito-Service (1962)
Author: Dick Francis
List price:
Used price: $19.80

Average review score:

Tickets to an End
Helpful Votes: 0 out of 0 total.
Review Date: 2008-01-17
What kid hasn't listened in on the telephone? Bill Davidson's children did just that, but didn't realize they hold the key to their father's killer.
Alan York loves racing and left home in South Africa to follow his dream. When he emerged from the fog of a steeple chase race he didn't find his friend a winner, but dead in a manner that was no accident.
Greed and fixed races were behind Bill's death and leave Allan the owner of Admiral and fighting for his own life.
Dead Cert is one of the riveting reads of a long career. Enjoy!
Nash Black, author of SINS OF THE FATHERS and QUALIFYING LAPS.

Another Dick Francis delight
Helpful Votes: 1 out of 4 total.
Review Date: 2006-02-26
I never know what to expect when I begin a new Dick Francis novel - but I always enjoy the ride. This one is no exception.

The First Dick Francis Mystery
Helpful Votes: 3 out of 5 total.
Review Date: 2001-11-05
This is the first Dick Francis mystery and I like it the second best. I like "Nerve" slightly better, but only slightly. This "Dead Cert" contains several impressive scenes. The most impressive is the climax in which the star horse "Admiral" plays an unexpectedly spectacular role. It is definitely THE MOST SPECTACULAR scene in ALL Francis mysteries. Highly Recommended.

Dick Francis Does It Again, For the First Time
Helpful Votes: 4 out of 4 total.
Review Date: 2006-07-20
I was amazed to learn after reading this one that it was Dick Francis' first novel. Francis was a very successful jockey--racing for the Queen Mother in the 1950's--and after a career-ending injury, he penned his memoirs. Following that success, he developed and incredibly successful second act as a novelist.

I discovered Francis' work last summer--and I have plans to read everything he's done. In the 3 books I've read, his heroes are all gentleman sleuths--full of character, empathy, and wits. In Dead Cert, the trend continues with Alan York, a young amateur jockey trying to uncover the mystery of why a copper wire was intentionally hung to trip his fellow jockey. York is on his own resolving this caper, having failed to fully convince the police that this was anything more than an accidental death.

The writing is of a high caliber, the characters are wonderfully drawn, and I always learn a thing or two about horses--and England--when I read Dick Francis. There's also something quaint about reading a book set in an age before computers, cell phones, and DNA evidence. Grade: A-

Dead Certain to please mystery lovers...
Helpful Votes: 9 out of 11 total.
Review Date: 2002-02-13
In yet another gripping story of mystery, murder and British steeplechasing, Dick Francis continues his amazing streak of hit novels.

His real appeal is not racing or mystery however, it is his ability to create characters who are admirable, honorable and self-reliant. If you're looking for troubled, self-loathers who "somehow" overcome their weakness and become unwilling and unwitting heroes, don't look here. Francis' heroes revel in their abilities to withstand evil, overcome it, and end up smiling in spite of it all.

Kudos once again for Dick Francis and Dead Cert!

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Disability Workbook for Social Security Applicants, Sixth Edition 2005
Published in Paperback by Physicians' Disability Services, Inc. (2005-05-03)
Author: Douglas M. Smith
List price: $19.95
New price: $19.95

Average review score:

The Information Social Security REALLY NEEDS
Helpful Votes: 25 out of 25 total.
Review Date: 2002-11-12
After personally speaking to Mr. Smith, I was convinced of his sincerity and committment to helping those applying for SSDI. I purchased this book, used the forms, and I got it on my first try.

His forms that I filled out(daily activities) and attached to all of my Doctor's forms were extraordinarily helpful and I believe essential in the decision making process for Social Security. It also proved helpful to the doctors who were making their reports. As long as your doctors know you, they still cannot be with you all day to know your moment to moment activities. These forms give them a birds eye view of what one deals with on a daily basis.

I recommend this book very highly.

Application approved on first try!
Helpful Votes: 3 out of 3 total.
Review Date: 2007-08-18
When a neurological disorder forced me to resign after 32 years of working, I was overwhelmed, depressed and not sure what to do next. Fortunately, I had ordered this book 2 weeks before and had somewhere to turn. I completed the worksheets (LOTS of information that Social Security needs but does not request) and followed Mr. Smith's suggestion to have a personal interview with Social Security. The employee was visibly delighted with the detail provided in the worksheets and I just received approval of my application only 2 1/2 months after applying! (Locally, according to a story in today's paper, only 25% of applications are granted the first time around - and hearings take over 600 days.) I firmly believe that this book made a difference in my life.

relative of applicant
Helpful Votes: 8 out of 8 total.
Review Date: 2006-07-17
You need this book. You need this workbook, even if you think your disability application will be successful, and even if you have an attorney. Most importantly, it keeps you organized while you are stressed from illness, financial insecurity, and uncertainty. It provides a framework to keep you organized, especially if you have many disabling conditions which must be considered in combination, and must be presented together to SSA.

After assembling your information in the format provided by this workbook, you can see if anything is missing, or needs updating, or is conflicting, and requires further explanation. You can also be confident that you are communicating your data completely and consistently to the many interviewers, on the multiple SSA forms and through the numerous levels of review, that you may encounter in your application process.

Another advantage of this book for yourself and for your application, is that it allows your individual medical specialists to get a complete picture of your overall health and of the conditions that disable you. For example, it might help your orthopedist decide whether you can walk on uneven surfaces, if he is aware that your field of vision is restricted. And once the workbook questionaires are filled out, they can serve as the beginning of a health diary, which will help you manage your health and deal with the periodic SSA reviews of your disability once you get it.

Finally, the biggest advantage you get from this workbook, is that it puts the SSA employees on your team by making it easier for them to do their jobs. You are providing them with the information they need on your case in an accessible format which is simple for them to process and evaluate.

Do yourself a favor. Get the Disability Workbook by Douglas M . Smith.

A MUST HAVE if you are applying for disability
Helpful Votes: 8 out of 8 total.
Review Date: 2006-03-14
If you are applying for disability, this is the only book you need to guide you through everything. I've highly recommended it to thousands of people with chronic illness through HopeKeepers Magazine.

This workbook consolidates the information needed to prove disability claims and win benefits. It guides applicants through the application process with the goal of getting benefits promptly, without unnecessary appeals. The new edition discusses the "proofs" that the Social Security Administration processors look for, and it tells you how to keep your benefits through periodic disability reviews. The book is important because two-thirds of claims for Social Security disability benefit are denied initially.

Be sure to visit the author's web site too at http://www.disabilityfacts.com . It includes a variety of free articles for personal use, including: Prospects Improve for Winning Disability Quickly, Social Security Disability Outline (What to Expect), and Daily Activities Worksheet (very helpful when filling out the forms). Many frequently asked questions about applying for benefits are also addressed.

Resources available for a small purchase price include helpful items such as "Disability Evaluation in a Nutshell: A Three Minute Guide to Effective Medical Reports," to ensure that your doctor is keeping medical records and being an advocate for your health.

You will feel like you've got an inside scoop on how the system works. .


Author of How To Get SSI
Helpful Votes: 8 out of 9 total.
Review Date: 2006-02-17
I wrote the above title and have been in touch with Doug. Little did I know there would be a time when I would need to apply for SSI for someone in my family. Doug's book is indespensible to the SSDI/SSI disability claimant. He lists the information you'll need and plenty of forms are included. He's also got some hints like "get a face-to-face" interview. It's your right. What more can I say, I wrote a book on the subject and for additional help I turned to Doug's book immediately and it comes through with the goods. I think my book "How to Get SSI and Social Security Disability" still has vital and helpful information to add, despite some self-styled "expert" who says my book is a lie. This same expert has the same opinion of Dr. Morton's book by Nolo. I am an expert and I give Doug's book a full 2 thumbs up.
Mike Davis

Services
First, Do No Harm
Published in Paperback by Fawcett Books (1994)
Author: Lisa Belkin
List price:
Used price: $3.85

Average review score:

great book
Helpful Votes: 0 out of 0 total.
Review Date: 2008-03-14
i really like this book. touching stories that open your brain to different dilemmas in medical ethics, a subject i enjoy reading about. i lent it to several friends, all of whom loved the book.

Good read
Helpful Votes: 0 out of 0 total.
Review Date: 2008-02-18
I enjoyed the book. Makes you think about ethics a bit and the reality of financial constraints on the practice of medicine.

You may laugh or may cry, but you won't put this book down
Helpful Votes: 10 out of 10 total.
Review Date: 2006-11-30
Despite the major advances in knowledge, skills, and technology in the field of medicine, this book shows that ultimately life and death fall back on the human touch. Following the workings of an Ethics Committee in a major urban hospital over several months, Belkin clearly shows that medicine continues to be as much an art as a science and in many cases there are no "right" answers, even when decisions can affect whether a patient lives or dies.
This is not a dry, mechanical review of how ethical decisions are made. Quite the opposite, the book captures your full attention from the very first page. You become fully involved in the heart-wrenching lives of actual hospital patients, as well as the no-win situations health care professionals and family members find themselves in when struggling with decisions that literally have life or death consequences.
For example, when she describes the process in which the life support devices are withdrawn from a young patient you feel you are there in the room witnessing the tragedy. Some readers might scream within their minds not to do it - perhaps there is something else can be done? Others may feel a sense of loving compassion over the ending of someone's suffering. Both types will feel incredible compassion for those who had to make the actual decision and hopefully will never have to make such a choice in their own lives.

Inside Texas Medical Center...
Helpful Votes: 16 out of 18 total.
Review Date: 2007-01-31
Lisa Belkin has created an amazing book here - she definitely did her research. The book consists of a few case studies of patients who pose ethical dilemas. Belkin takes you inside meetings of the ethics committee at the hospital, she takes you to the patient's bedside to see what the patient actually wants. Some of the patients she follows are a young kid who has been hospitalized for 15 years with a terminal condition, beating all odds by staying alive that long, several premature babies, and a man who was paralyzed almost completely after getting shot in the spine. It's a great look at medical ethics - Lisa Belkin's book asks all the right questions.

The book is in a very easy-to-read format - the stories of the patients she follows are all intertwined throughout the book. For example, you'll read about Patrick for 30-or-so pages, and then she'll switch over to update you on Taylor's story. She does this because you are reading the stories in "real time" as they happened; all of this took place in a certain time span in the hospital. It's exciting and fast-paced non-fiction - I read it in two days and didn't put it down.

It will break your heart, because often the ethics committee has to bring money into the discussion, as much as they would like to treat every patient as if money was not an issue. This book is SO worth reading, for anyone who is interested in medicine and healthcare at all.

Great Material
Helpful Votes: 4 out of 5 total.
Review Date: 2007-03-02
This book will keep you wanting to turn the page and make it hard to put down the book. This is a great explanation of real life situations that patients and hospitals face everyday. Some of the situations that are hard for some people to understand why hospitals are concerned with matters like money and certain treatments of patients can be explained.

Services
Hero
Published in Unknown Binding by Produced in braille for the Library of Congress, National Library Service for the Blind and Physically Handicapped, by Clovernook Printing House for the Blind (1998)
Author: S. L Rottman
List price:

Average review score:

Hero
Helpful Votes: 0 out of 0 total.
Review Date: 2007-10-11
Great book for early teens, even pre-teens. Kids at risk identify with the main charactor, love the animals, wish for someone like the old man to be there for them.

Courtesy of Teens Read Too
Helpful Votes: 0 out of 0 total.
Review Date: 2007-08-26
Imagine having a mother who doesn't seem to know you exist. Unless she needs money or someone to take her frustrations out on. Imagine having a father who hasn't had contact with you in two years, even though he lives only a couple of hours away. A father who kept taking you back to an abusive mother until he became too busy to even come see you at all.

Sean just plain doesn't care anymore. So he's been suspended yet again for fighting - big deal. It'll be just another vacation. That is, until he's assigned community service at a local ranch. Starting immediately.

Mr. Hassler, the old geezer ranch owner, puts Sean to work cleaning out stalls, spreading manure, and unloading feed. Things change when he helps deliver a colt that imprints Sean, instead of its mother. Their bond helps him explore his tangle of emotions about his parents and Mr. Hassler.

HERO is a heartwarming story about a young man in search of someone to love and respect, including himself. Rottman leaves the reader wanting more as Sean faces a new future with his dad and the ranch.

Reviewed by: Cana Rensberger

Hero
Helpful Votes: 0 out of 0 total.
Review Date: 2006-10-19
Now here's a book that clearly defines the meaning of "hero". Rottman's books always have a good message for us. They often deal with mature subjects, drugs and alcohol, but never glorified. His books are great for mature readers. A clear look into what life is like for many young adults today.

Review of Hero
Helpful Votes: 0 out of 0 total.
Review Date: 2005-10-22

S.L. Rottman reveals young children's lives by covering child abuse and abandonment that has been affecting our world for centuries. Sean copes with his parent's divorce he also has to face his alcoholic mother abusing him. On top of that Sean tangles with the law. He gets sent to a horse ranch were he meets a man named Mr. Hassler who tries to give Sean some Moral support. Sean faces the fact that there are good people in the world that he can call his hero.
Rottman has written a fantastic book that many people should read. Hero has a remarkable plot to the story. For example it shows a young boy trying to overcome all the obstacles in his life. This book keeps the reader thinking through the whole story. S.L. Rottman gives readers a chance to see what problems young children face every day.

This book is really NICE!!!!!
Helpful Votes: 1 out of 1 total.
Review Date: 2005-11-02
I think this is a good book. I like all the characters and I like how this book is setup. This book is good for all ages. Good classroom book for teachers. I read this book in my reading class. I got into the book really fast and I couldn't put the book down. My favorite character in this book was Sean. He was a nice kid inside and it shows you in the book. At first he seemed like a trouble maker and later he shows you the real him. With a farmers help (Mr. Hassler). I really don't read books. It's not my thing but when I read this one it had me going for another one.


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