Services Books
Related Subjects: Business Services for Media Media Monitoring
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Used price: $1.65
Collectible price: $11.99

I love it!Review Date: 2007-06-14
Cliffhangers Can Be MurderReview Date: 2006-12-15
Also disconcerting is the way she ends this page-turner. Who in their right mind wants a cliff hanger ending to a suspense novel? Sure, a sequel is in the works, but do I have to wait and see where it's going? 'Tain't fair!
I COULDN'T PUT IT DOWN.Review Date: 2006-10-15
An even better read than the firstReview Date: 2007-07-07
The mystery is also a little more developed here than in Trouble with Tulip. Jo has her own household tips website and is answering questions and chronicling her days in her blog. Her agent has decided that it would be good publicity for her to try a dating service and relate her experience to her readers. Her first (and only) blind date turns into a big disaster and a possible murder. Jo, of course, becomes Nancy Drew/Martha Stewart again, using household clues to try and solve the mystery.
Overall a good read; it's hard to put down once you're at the halfway mark. You want to make sure everything works out in the case and if Jo loves Danny too. It ends on a cliffhanger, so make sure to have the final installment, Elementary, Dear Watkins ready and waiting!
Dead Dates Tell No TalesReview Date: 2007-04-27
Once again Mindy Starns Clark has written a winner. I absolutely adore Jo, she is one of the best recent female characters I have read. Just like in Trouble With Tulip, you can find household hints sprinkled throughout the book (now in email format!) and which also help to solve the mystery. I'm really glad that Danny was able to talk to Jo, now the ball's in her court. It'll be interesting to see how all that happens. I found the blind dating service to be very interesting since I have never used one before. I was really chilled and frightened while reading this book. Especially near the end, I couldn't put the book down because I feared so much for Jo. It was totally like watching a movie: mystery, action, romance, suspense, drama, characters you hate- such a well developed story line. Actually I really think they should make this series into a TV show, you could learn household tips and be entertained at the same time. Sort of Heloise meets Alias type of deal. This was such an excellent book, I thought it was even better than the first one in the series. And with the cliffhanger at the end of this book, I can't wait to get started on the third which is in my TBR pile. VERY highly recommended.

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Raising necessary voicesReview Date: 2008-05-28
Information from the Inspirational Experiences of a Magnificent WomanReview Date: 2008-05-27
Invaluable!Review Date: 2008-06-08
Bridging the Class Divide: And Other Lessons for Grassroots Organizing Review Date: 2008-05-09
As the Executive Director of Class Action, www.classism.org, I have recommended Bridging the Class Divide many times. It is a useful resource for activists and non-activists alike.
Felice Yeksel
So useful!Review Date: 2008-05-08

Used price: $4.14

Very detailed look at customer serviceReview Date: 2007-06-07
And why aren't more people doing this?Review Date: 2006-12-12
Lifetime Customer Value Lives!Review Date: 2006-09-20
Not that I have an opinion.
Finally! An engaging practical guide to creating a customer centric organizationReview Date: 2006-05-25
Practical advice for improving customer experienceReview Date: 2006-06-08

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Very Helpful!Review Date: 2008-02-10
Good for studentsReview Date: 2006-02-18
Very helpfulReview Date: 2006-03-16
It is also essential for anyone studying physiological and / or biopsychology.
Good focus on functionally important structuresReview Date: 2005-11-24
I'm writing a review because I thought I should mention that I found this book *much* more useful than its better-known competitor. The other book has more fine-grained anatomical detail, of the sort that would be most useful to someone studying to be a neurosurgeon - but the result is that it's very hard for a casual student to tell what's worth studying or remembering. This book does a much better job of focusing on the important structures, the ones that you're likely to see mentioned in popular science books and articles. The second half (Functional Neuroanatomy, with chapters devoted to the systems subserving different functions) is especially useful.
For anyone interested in self-study, or who just wants a quick reference source for neural structures that they see mentioned in other texts, I'd strongly recommend this book.
Finger paint your way through neuroanatomyReview Date: 2006-07-11
I feel the text on each facing page is quite useful but could have been a little more detailed on the clinical end. You will come out of the 'coloring book' experience with far greater confidence in your understanding of neuroanatomy than you expected. You may find reading on neuropsychology a good deal easier, now that you have, in effect, overstudied the anatomy and physiiology underlying it.
For those who want to go beyond this text to a really superior text in this subject, I highly recommend Clinical Neuroanatomy by FitzGerald and Fokan-Curran published by W. B. Saunders. It is already marvelously colored and illustrated with much greater detail and clinical information. It is an exceptional medical text (and priced accordingly). The medical illustration, scans, photos and other teaching aids are excellent and profuse. The coloring book is just a sort of 'boot camp' to prepare you for this. I have not seen a better text on neuroanatomy. If you are seriously in need of learning or reviewing your knowledge of this subject, this is the one.
ADDENDA: I have just read Pinel's other excellent work called BIOPSYCHOLOGY. Illustrated by his partner (sic) Maggie - superbly and contributing greatly to the success of the book as a great teaching medium in neuropsychology and neurology. It is a textbook for undergraduates in Psychology and assumes little in previous physiology and anatomy, using extensive explanations of vocabulary and concepts. Frankly, you might as well buy this one instead of the coloring book. It will cost more but you will get a lot more out of it along with the same high quality of illustrations necessary to understand this challenging subject. John Pinel has an engaging writing style, some surprising personal anecdotes, and many case histories. I highly recomment BIOPSYCHOLOGY.

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Fantastic Reference!Review Date: 2007-01-28
Immediately usable informationReview Date: 2001-04-21
Every doctor should read this book !Review Date: 2004-02-15
A patient's point of viewReview Date: 2001-12-12
COMMUNICATION SKILLS, SIMPLE AND RIGHT TO THE POINTReview Date: 2001-01-06

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Collectible price: $174.95

Clarifies Some Disputed Issues on PTSDReview Date: 2008-02-19
I applaud Kates for coming right out and saying that "police officers cannot manage PTSD on there own," that they should consult a mental health professional for a diagnosis, and that "therapy is essential and medication, at least for a while, may be necessary." This is the direct kind of talk that agencies need to pay attention to as they enhance their programs.
CopShock reveals, however, that there is still dispute among the medical community on how to read the Diagnostic Manual's "official" definition of PTSD. Some take a restrictive, "sentence diagramming" approach, while others read it in light of modern learning, observation and realistic case observation. Personally, one might consider this when selecting between a departmental therapist and a personal one.
Bottom line--some gripping case studies that make clear the potent, life-threatening dangers of posttraumatic stress in law enforcement.
Andy O'Hara, Badge of Life program
A good resource for an under-recognised problemReview Date: 2005-08-16
This book is a great resource for these people. It involves personal stories, recounted sometimes by those suffering from PTSD, and sometimes by those around the suffering people in relationships of family or profession. Different elements of the syndrome are presented here - flashbacks and nightmares (both of real and anticipated events), drug-taking (everything from steroids to gain strength, ostensibly to fight better and be more secure, to opiate/narcotic and other types of drugs to mask the pain and insecurity), broken relationships and more.
One aspect of the job of many civilian (i.e., non-military) workers is that they have had military training, and may be carrying PTSD baggage with them that somehow becomes reactivated. In a very moving story, the account of one Vietnam-veteran-turned-policeman is recounted with the difficulties that resurfaced over a victim similar to one of his own victims in Vietnam. While military veterans often make good police officers, they can also be walking powder-kegs of a sort.
About half this book recounts stories and tales from different angles of PTSD. The other half is one of useful resources - there are extensive notes, bibliographies, support services organised alphabetically, indexes (both subject and support services) and an epilogue. Author Allen R. Kates is a journalist with extensive experience covering police matters, and is particularly interested in the issues of trauma and stress. Assisting him in this book (providing a foreword as well as other information) is LAPD detective William Martin, whose retirement work includes serving as a counselor.
This is an important book for anyone who is in the emergency responder or law enforcement fields. It is also worthwhile for those who wish to have a greater insight into the kinds of situations people in these professions endure.
Stunning bookReview Date: 2004-01-10
The book is filled with excellent firsthand accounts, is based on hundreds of interviews of cops with PTSD, and is easy to read. The second chapter in particular clearly lays out the symptoms of PTSD as does the Appendix. The last chapter tells you what do do about trauma and PTSD, how to cope, manage the symptoms or to prevent PTSD. And the 6 years of research is amazing. This author did his homework. Many police officers complain that they have few or no resources to help them with their PTSD symptoms, making the hundreds of resources the author provides invaluable. This is the best book I've read on the subject.
One of the most helpful books for police officers!Review Date: 2003-05-29
An introduction to PTSDReview Date: 2003-08-23
The author uses a lot of real-life stories to illustrate different aspects of PTSD and related syndromes. Almost the whole book is written this way, and this structure makes the book easy to read and not too scientific. On the other hand, is makes it difficult to use the book as an reference book. If you want to search for a list of symptoms of a given syndrome, for example, the information can be scattered along the pages of the whole book.
The book has about 450 pages, but the text really ends at about page 240. The remaining almost 200 pages is filled with listings of various support sources and so on. There is also extensive reference section, and bibliography of well over 200 publications related to the subject.
I rated the book as a whole, but the book's usefulness is directly dependent to whether you need the latter half of the book, of if you are just studying the subject. To someone who is suffering from PTSD (or whose member of family is), the book could be worth it's weight in gold.

Tickets to an EndReview Date: 2008-01-17
Alan York loves racing and left home in South Africa to follow his dream. When he emerged from the fog of a steeple chase race he didn't find his friend a winner, but dead in a manner that was no accident.
Greed and fixed races were behind Bill's death and leave Allan the owner of Admiral and fighting for his own life.
Dead Cert is one of the riveting reads of a long career. Enjoy!
Nash Black, author of SINS OF THE FATHERS and QUALIFYING LAPS.
Another Dick Francis delightReview Date: 2006-02-26
The First Dick Francis MysteryReview Date: 2001-11-05
Dick Francis Does It Again, For the First TimeReview Date: 2006-07-20
I discovered Francis' work last summer--and I have plans to read everything he's done. In the 3 books I've read, his heroes are all gentleman sleuths--full of character, empathy, and wits. In Dead Cert, the trend continues with Alan York, a young amateur jockey trying to uncover the mystery of why a copper wire was intentionally hung to trip his fellow jockey. York is on his own resolving this caper, having failed to fully convince the police that this was anything more than an accidental death.
The writing is of a high caliber, the characters are wonderfully drawn, and I always learn a thing or two about horses--and England--when I read Dick Francis. There's also something quaint about reading a book set in an age before computers, cell phones, and DNA evidence. Grade: A-
Dead Certain to please mystery lovers...Review Date: 2002-02-13
His real appeal is not racing or mystery however, it is his ability to create characters who are admirable, honorable and self-reliant. If you're looking for troubled, self-loathers who "somehow" overcome their weakness and become unwilling and unwitting heroes, don't look here. Francis' heroes revel in their abilities to withstand evil, overcome it, and end up smiling in spite of it all.
Kudos once again for Dick Francis and Dead Cert!


The Information Social Security REALLY NEEDSReview Date: 2002-11-12
His forms that I filled out(daily activities) and attached to all of my Doctor's forms were extraordinarily helpful and I believe essential in the decision making process for Social Security. It also proved helpful to the doctors who were making their reports. As long as your doctors know you, they still cannot be with you all day to know your moment to moment activities. These forms give them a birds eye view of what one deals with on a daily basis.
I recommend this book very highly.
Application approved on first try!Review Date: 2007-08-18
relative of applicantReview Date: 2006-07-17
After assembling your information in the format provided by this workbook, you can see if anything is missing, or needs updating, or is conflicting, and requires further explanation. You can also be confident that you are communicating your data completely and consistently to the many interviewers, on the multiple SSA forms and through the numerous levels of review, that you may encounter in your application process.
Another advantage of this book for yourself and for your application, is that it allows your individual medical specialists to get a complete picture of your overall health and of the conditions that disable you. For example, it might help your orthopedist decide whether you can walk on uneven surfaces, if he is aware that your field of vision is restricted. And once the workbook questionaires are filled out, they can serve as the beginning of a health diary, which will help you manage your health and deal with the periodic SSA reviews of your disability once you get it.
Finally, the biggest advantage you get from this workbook, is that it puts the SSA employees on your team by making it easier for them to do their jobs. You are providing them with the information they need on your case in an accessible format which is simple for them to process and evaluate.
Do yourself a favor. Get the Disability Workbook by Douglas M . Smith.
A MUST HAVE if you are applying for disabilityReview Date: 2006-03-14
This workbook consolidates the information needed to prove disability claims and win benefits. It guides applicants through the application process with the goal of getting benefits promptly, without unnecessary appeals. The new edition discusses the "proofs" that the Social Security Administration processors look for, and it tells you how to keep your benefits through periodic disability reviews. The book is important because two-thirds of claims for Social Security disability benefit are denied initially.
Be sure to visit the author's web site too at http://www.disabilityfacts.com . It includes a variety of free articles for personal use, including: Prospects Improve for Winning Disability Quickly, Social Security Disability Outline (What to Expect), and Daily Activities Worksheet (very helpful when filling out the forms). Many frequently asked questions about applying for benefits are also addressed.
Resources available for a small purchase price include helpful items such as "Disability Evaluation in a Nutshell: A Three Minute Guide to Effective Medical Reports," to ensure that your doctor is keeping medical records and being an advocate for your health.
You will feel like you've got an inside scoop on how the system works. .
Author of How To Get SSIReview Date: 2006-02-17
Mike Davis

great bookReview Date: 2008-03-14
Good readReview Date: 2008-02-18
You may laugh or may cry, but you won't put this book downReview Date: 2006-11-30
This is not a dry, mechanical review of how ethical decisions are made. Quite the opposite, the book captures your full attention from the very first page. You become fully involved in the heart-wrenching lives of actual hospital patients, as well as the no-win situations health care professionals and family members find themselves in when struggling with decisions that literally have life or death consequences.
For example, when she describes the process in which the life support devices are withdrawn from a young patient you feel you are there in the room witnessing the tragedy. Some readers might scream within their minds not to do it - perhaps there is something else can be done? Others may feel a sense of loving compassion over the ending of someone's suffering. Both types will feel incredible compassion for those who had to make the actual decision and hopefully will never have to make such a choice in their own lives.
Inside Texas Medical Center...Review Date: 2007-01-31
The book is in a very easy-to-read format - the stories of the patients she follows are all intertwined throughout the book. For example, you'll read about Patrick for 30-or-so pages, and then she'll switch over to update you on Taylor's story. She does this because you are reading the stories in "real time" as they happened; all of this took place in a certain time span in the hospital. It's exciting and fast-paced non-fiction - I read it in two days and didn't put it down.
It will break your heart, because often the ethics committee has to bring money into the discussion, as much as they would like to treat every patient as if money was not an issue. This book is SO worth reading, for anyone who is interested in medicine and healthcare at all.
Great MaterialReview Date: 2007-03-02

HeroReview Date: 2007-10-11
Courtesy of Teens Read TooReview Date: 2007-08-26
Sean just plain doesn't care anymore. So he's been suspended yet again for fighting - big deal. It'll be just another vacation. That is, until he's assigned community service at a local ranch. Starting immediately.
Mr. Hassler, the old geezer ranch owner, puts Sean to work cleaning out stalls, spreading manure, and unloading feed. Things change when he helps deliver a colt that imprints Sean, instead of its mother. Their bond helps him explore his tangle of emotions about his parents and Mr. Hassler.
HERO is a heartwarming story about a young man in search of someone to love and respect, including himself. Rottman leaves the reader wanting more as Sean faces a new future with his dad and the ranch.
Reviewed by: Cana Rensberger
HeroReview Date: 2006-10-19
Review of HeroReview Date: 2005-10-22
S.L. Rottman reveals young children's lives by covering child abuse and abandonment that has been affecting our world for centuries. Sean copes with his parent's divorce he also has to face his alcoholic mother abusing him. On top of that Sean tangles with the law. He gets sent to a horse ranch were he meets a man named Mr. Hassler who tries to give Sean some Moral support. Sean faces the fact that there are good people in the world that he can call his hero.
Rottman has written a fantastic book that many people should read. Hero has a remarkable plot to the story. For example it shows a young boy trying to overcome all the obstacles in his life. This book keeps the reader thinking through the whole story. S.L. Rottman gives readers a chance to see what problems young children face every day.
This book is really NICE!!!!!Review Date: 2005-11-02
Related Subjects: Business Services for Media Media Monitoring
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