Services Books

Everything worked just like it should, used books shipped when they were supposed to in good condition.

A must by for new business owners! Practical teaching with easy to apply techniques. Existing businesses who've let their customer service fall by the wayside could also greatly benefit and be inspired to change.

We do training for companies in a service industry and use this book as part of our program. It has revolutionized the way we look at customer loyalty. The concepts in this book will help you identify and keep the right kind of customers

This book belongs on every company's bookshelf. Why? Because the business world is seduced by the promise of customer conquests when, in fact, customer loyalty is the real ticket to success. This book is chocked full of proven, easy-to-execute sales, marketing and customer care strategies. Its content should be (and is!) used as continual training for companies looking to attract and keep high-value customers.
Pat McMahan
Indianapolis, Indiana

This text is required for my Master of Science in Quality Assurance course. This text gives a very good overview of the essentials of developing and maintaining customer loyalty. It differentiates customer satisfaction and customer loyalty well. I think that everyone will find this a worthwhile purchase.

Based on the "Structural drama" we got a different option to see the incredible notes compiled after several interviews at Laramies' residents who was shock (as the rest of the world) for Matthew Shepards' case. I loved it.

The book was in excellent condition and was delivered even earlier than expected.Wonderful and smooth purchase.

We purchased this play because my son's High School principal decided not to allow the theater teacher to put it on at his school without even bothering to read the play before making this decision!!! Moreover, the principal essentially threatened to fire the teacher if the issue was pursued. We wanted to share this play with as many people as possible after that incident and so have been loaning it to friends, relatives, other teachers, anyone willing to read it. It is truly an important work, putting a human face on the people of Laramie, Wyoming. What happened there could happen anywhere, and we not only can't, but shouldn't, hide these difficult truths.

Matthew Shepard was about two months short of his twenty-second birth when he was robbed, beaten, tied to a fence post and left to die in a rural area of Wyoming. The man who found him at first thought he was a scarecrow. Rushed to Poudre Valley Hospital at Fort Collins, he died on 12 October 1998--and when Russell Henderson and Aaron McKinney were arrested for the crime they resorted to a defense known as "gay panic." Matthew Shepherd had propositioned them, they said, and they were so horrified that they killed him in response.

The gay community and numerous civil rights watchdog groups were outraged by the defense, and as more and more facts came to light it seemed that the crime was somewhat more complicated than Henderson and McKinney wanted the public to know. Witnesses stated that Henderson and McKinney had specifically targeted Shepherd because he was gay. After much legal wrangling, Henderson pled guilty and testified against McKinney, who was convicted; after still more legal wrangling, and at the request of Shepherd's parents, McKinney escaped the death penalty but has no chance of parole.

The case made headlines from end of the United States to the other and prompted numerous calls for Hate Crimes legislation, which had long been stalled both at the state and federal level. And in the midst of the confusion, chaos, and controversy, Moises Kaufman and the members of The Tectonic Theatre Project arrived on the scene, interviewing more than two hundred people about their thoughts and feelings on the case. These were shaped into THE LARAMIE PROJECT, a drama that debuted in 2000 and which has since shocked, impressed, and deeply moved audiences from coast to coast.

Playscripts are not really intended to be read; they are intended to be performed, and there can be a significant difference between how a script and how it plays. This is particularly true of THE LARAMIE PROJECT, which doesn't consist of scenes or acts but of "moments"--bits and pieces of monologue and dialogue and staging that non-play-readers will likely find difficult to envision. When performed, all those bits and pieces become like tiles in a mosaic: they may seem to mean different things individually, but when performed one right after another they become a unified whole.

Perhaps the single most impressive thing about THE LARAMIE PROJECT is its refusal to "take sides." The play presents its characters and their words with commenting in favor of them or against them; you are instead allowed to interpret for yourself. The result is uniquely powerful. Strongly recommended.

GFT, Amazon Reviewer

Like a quilt, each little piece of play is woven together beautifully. Some pieces are juxtaposed next to contrasting pieces, but step back -- the entire piece is a sight to see, and touch, and feel.

What a sad, revealing, fearful, fearless, exasperating and lovely work of theatre.

This truly is an American quilt -- the ugly, the bittersweet, the glorious.

Absolutely recommended for anyone mature enough to deal with a tragedy of hate.

This book is an action packed story of a cave man struggling to survive in pre-historic times. The main character is also a bit of an inventer who experiments with spear throwers, bow and arrows, taming wild dogs, etc. This book is a must read for young boys and will help addict them to the joys of reading.

One of my favorite childhood books. Just read it again flying back from Iceland.

Yes, this is a real unforgettable classic. I remember my dad reading it when I finished. I would think this would be great for any non-reading kid to get him or her interested in books. The character is a Forest Gump in that he is in on absolutely every invention of the stone-age world. Cool.

Jim Kjelgaard's portrayal of Hawk overcomming adversity after being ostracized by his peers and then becomming more successful than they, is a lesson for all. To understand it is possible to think and act independently of your cohorts is critical for our youth. The book moves quickly enough for young readers and has lessons enough for adults in an interesting story. By way of testimonial, I am a 48 year old very successful physician raised in an area where more kids from my high school went to jail than college. I credit this book's profound influence on me. It should be mandatory reading for middle schoolers. Thanks to Amazon.com, I'm reading a copy to my kids.

An extraordinary book. When I was a fourth grade teacher I read
it to my class, who loved it. It has a story telling quality and
is hard to put down when you start reading it. The story is
unique in that it shows the beauty of discovering new ways of
doing things -- inventing weapons to survive in an unforgiving
environment. A creative and curious child will love the story.
There's really nothing like it that I know of. Finally, the
concepts and vocabulary make it suited as a read aloud from fourth to sixth grade and as a good read for adults. Don't miss
out on an outstanding book.

Although this was a school requirement, I find it to be extremely useful and detailed.

I own many, many books on medical imaging, specifically MRI. This book encompassess the physics, sequences, imaging parameters, artifacts, contrast, and clinical application of these in very simple language with great illustrations. The authors have succeeded in publishing the best-written and most thorough of study/review books out there today.

This book helped me alot. I used it to pass my MRI registry and thought it was a hugh help.

I took the MRI Registry in October and passed. This is the only textbook you need. You do not have to buy any other. You really have to look through, dig deep, and study -- but the material and explainations are there. Good Luck

This is a fantastic book for an overview of MRI. It is easy to understand and well organized.

I had the good fortune to take a course given by Steve Slaunwhite, and he covers the B2B market quite well. His website is quire well organized, and I brought this book, not knowing he was the same author of the course I took. This book is very practical, and I recommend it, for its down-to-earth approach. Steve made a successful career transition
From being in sales to becoming a top B2B freelance copywriter. He inspired me go plunge into the freelance copywriting world, after being downsized by a major corporation.
Randy Kemp
http://www.randykempcopywriting.com

This is a very well written, entertaining, informative, and helpful account of what it takes to start a freelance copywriting business. Everything from suggestions on how to write different types of marketing copy to advice about how to manage money and run the business is included. This is probably the best single volume on the subject.

Steve Slaunwhite's, "Start & Run a Copywriting Business" is a true work of art, unparalleled by any other book on the subject. Every concern and question one may think of is covered in this book from how much money is needed to start your copywriting business all the way up to handling and managing your business and cash flow to invoicing and acquiring clients. This book far exceeded my expectations! Steve Slaunwhite knows his stuff.

When you are ready to start your freelance business, turn to this book. Not only is the information right on target, but there are plenty of ideas and insights to help you succeed. This is not a "get rich quick" book, but is for the serious person who truly wants a lucrative business doing something they truly like to do. Get this book, read it, follow the guidelines, and you will have your business.

I've read quite a few books on writing over the years, but I have found this to be one of the best I've read yet for freelance copywriting. It's full of great information and he even gives you details on how to complete many different projects. The cd it comes with is also a great benefit. I would recommend this book to anyone that is interested in freelance copywriting or writing. Well worth the money. I was not disappointed on this one, it's a keeper!

I have read most of the variations and book series on the King Arthur legend (Jack Whyte, Bernard Cornwell, Mary Stewart, Stephen Lawhead, etc) as well as a good deal of background information and theories. This edition intrigued me because Jack Whyte has written the forward and he has been my favorite writer on the subject ... to a point (up to the end of "Uther"). But Rosemary Sutcliff, by far, has set the standard for the conclusion of this legend. It is realistic, and most importantly, believable. You want to know the people in this book. You can see, feel and hear what they are experiencing. Her style is intelligent, interesting and true to history. And curiously, she wrote this before any one else did. THIS is how this story should end.

This is quite simply the best dark ages historical fiction novel ever written. "Sword At Sunset" tells the story of Artos the Bear, the war leader who will one day be known in legends as King Arthur, and his valiant struggle to fend off the invading Saxons, Angles and Jutes who are descending on Britain in the wake of the Roman evacuation in ever-increasing numbers. Sutcliff avoids the swords-and-sorcery of the Arthur legends and focuses on relating an amazingly accurate and realistic-seeming tale of what the TRUE Arthur must have been like. This book is in some ways a sequel to "The Lantern Bearers", which tells the story of a Roman soldier who chooses to stay behind after the legions depart Britain in the early 5th century. Here Sutcliff's magnificent prose reaches its zenith as she describes the struggles of Artos and his "Companions" to rally the populace and raise, train, and feed their army. The language crackles with authenticity, the battles are gripping, the historical detail is uncanny, the characters are all complex and multi-dimensional. Arthur in particular is portrayed as a admirable but flawed man whose failings as a husband and father are as much a driving force of his persona as his ability to attract and lead men into war. The book also touches on Arthur's negative light in many of the saint's lives, by describing his conflicts with the church over provisioning his war band. You will not find a more believable or poetically written tale of the dark ages, though Wallace Breem's "Eagle in the Snow" comes somewhat close. This one has it all and will not disappoint true fans of historical fiction looking for a realistic, well-written novel of this fascinating time.

As close as possible to depicting the real King Arthur. Beautiful, gritty, based on history and archeology. No silly fantasy here -- no Merlin, no magic, no Camelot, no Round Tables, and no damn Wiccans dancing in the moonlight.

I read "Sword at Sunset" after reading several favorable reviews from Amazon and other sources. Now that I have finished the book, I must say that I am not disappointed. To date, this is the single best Arthurian novel that I have read.

Rosemary Sutcliff does an excellent job of portraying what the real, historical Arthur might have been like. Most of the novel is based on Nennius' battle-list, although there are clear references to other early sources, such as the Lives of the Saints. She clearly has done her research, and she even manages to incorporate some of the more legendary material from later traditions in a believable way. However, in this story, there is no magic, and no Merlin. Readers who are looking for a fantasy novel might want to look at other works, such as Mary Stewart's Arthurian Saga.

The edition I read was from the 70's, and had a couple of editing errors in it, but no major problems. I assume these have probably been corrected by now. This is an excellent novel, and I can't recommend it enough!

I read this way back in the early 70's. It was one of the first historical novels which impressed me, and to this day I can still see the images Sutcliff put into my mind. No other "Arthur" has come even close to being as real as her Artos the Bear, and his post-Roman Britain. Her writing style should appeal to young readers particularly, because it is sophisticated yet accessible. I don't know how a woman author can get inside a man's head so well. That effort usually comes off feeling artificial. But not with Sutcliff's writing.

I too read this book in my teens and loved it. Recently picked up a copy of The Dean.s Watch at a yard sale, which reminded me how much I liked her novels... got this and was enchanted all over again. Old fashioned..yes. Wordy...yes. Racially preduciced...yes. But, remember the context; just after WW II. We don't expect political correctness in Dickens or Wilkie Collins ...just consider the era it was written in and enjoy a well-written love story,

When I first read this book, as a teenager, I just loved it. I reread it many times over the years, and my husband and I read it outloud while camping when we were young. Sooo romantic! So, it was with much sadness that, after a break of about 15 years, I tried again and found that it now seemed sadly out of date and old fashioned. Oh well. Still, there may be some souls out there who find this wonderful story, full of sweep, journeying from the channel islands to New Zealand, from youth to old age, from cluelessness to profound enlightenment, quite nice. One of the nicest things about this book was that it led me to find the little book Marguerite is given by the nuns, and that book changed my life, too. Happy reading!!

I love this book by Elizabeth Goudge! The story of Marianne and Marguerite is touching and bittersweet. The truth glistens through the thrilling adventure!

This is the first book I have read written by Elizabeth Goudge - what a great writer! Her writing gives great visualization and brings everything to life. The character development keeps you interested from beginning to end. I will definitely buy more of her books.

I read this story once as a young girl, and upon rereading it today, nearly 30 years later, I found it to be just as soul satisfying. Creme brulee in book form.

Melora

My husband and I are in the process of adopting a teenage boy. I purchased 4 books to prepare myself for possible situations that may arise. This was by far the best one of those I have read. The book was very easy reading and quite enjoyable. The book describes actual events from different case studies and had alot of helpful info. I found most of the other books boring and hard to get through. This was straight to the point and offered real life solutions and explainations for certain behaviors.

Dr. Pavao understands adoption from a variety of perspectives. She has great depth of knowledge and insight into the world of adoptive families and the triad.

This book is an excellent discussion of the ways adoption is experienced by all members of the triad, with particular emphasis on the normal developmental issues adoptees face at different times of their lives. Joyce Maguire Pavao is clear and forthright, sensitive and reassuring. Her wise insight is illustrated with examples and the poetry of adoptees. I highly recommend this book.

As the attorney for many adoptive families I sometimes find myself filling in information that social workers haven't provided, or at least haven't provided in a way that the family understood. A couple of issues that come up often are, "I've been told that adoption is not the same as birth parenting, but exactly how is it different?" and "How will adoption affect my child through out his or her childhood." I find that many families do not understand these issues before they adopt. This is the perfect book to put in the hand of a prospective family. It is also great for families experiencing adoption related challenges who feel that they are unique and alone. This book gives them comfort and understand. It is a great resource. It is short too, families like. Thank you Dr. Pavao.

As an adoptive mother, I have read and collected a shelf full of books on the subject of adoption. Joyce Pavao's well researched and thoughtful book, The Family of Adoption, is one of the very best. It's the first book that I recommend to anyone interested in or touched by adoption.

Joyce Pavao, herself adopted, encourages the reader to look at adoption from all perspectives. She shows us that understanding the important connections that exists between birth family, adoptive family and adoptee is essential to appreciating the complex emotions that accompany these bonds. Her careful explanations helped me to understand that although our daughter's birthmother is half a world away, she has always been a very real part of our family. Pavao uses poignant examples, selected from her years a therapist, to illustrate how adoption effects all members of the triad. Her use of real life scenarios brings much needed clarity to some very complicated concepts and makes this book very readable.

Included in the chapters devoted to the adoptee at various ages, is useful advise on how to talk to your child about adoption in age appropriate ways. She also gives simple, understandable advise for parents to help their children process information and feelings in different ways at different developmental stages. She helps the reader understand how each new developmental stage presents a unique set of challenges for the adopted person and how some seemingly troubling behaviors can result.

In The Family of Adoption, Pavao presents a very complex subject in a very straight forward and understandable way. She also provides useful and practical advise in a book that that is ultimately informative and very readable.

"The Hidden Words" were penned by Baha'u'llah in the early years of His Ministry. These wonderful gem-like verses condense the experience of Divine Revelation to its spiritual essence. Few people are unaffected by the clarity and beauty of this small book.

Of "The Hidden Words", Baha'u'llah said:
"This is that which hath descended from the realm of glory, uttered by the tongue of power and might, and revealed unto the prophets of old. We have taken the inner essence thereof and clothed it in the garment of brevity."

It has been said that "The Hidden Words" is a love-song, a romance of the age-old Love of God for Man. Full of short verses, an underlying theme is the Divine Being's faithfulness and the inevitable unfaithfulness of His Creation, Man. "The Hidden Words" tells of a Beloved Who separates Himself from His creatures so that "spirit" may be breathed into those same creatures in mutually desired Reunion.

Due to its brevity, "The Hidden Words" is a take-everywhere volume of slim proportion and vast resource both within the Baha'i Community and the greater community of believers. Highly recommended to those of contemplative bent.

The words of the Hidden Words contain life's purpose, goals, and meaning. Each read brings new understanding. Wonderful!The Hidden Words

I have had a long curiosity about the Baha'i Faith and its teachings of the universal nature of religion, the unity of human beings, and the imperative of tolerating and respecting beliefs different from one's own. I have always been intrigued by how these teachings of universalism and the essential unity of all religions can fit within the confines of an individual, independent religion, the Baha'i Faith, with its own teachings and texts. Thus, I was pleased to have the opportunity to read this short book "The Hidden Words of Bahaullah" composed by the founder of the Baha'i Faith, Baha'u'llah (1817 -- 1892) while in prison. The book was written in part in Arabic and in part in Persian and was translated by Baha'u'llah's disciple, Shogi Effendi. This book was my first experience with Baha'i scripture.

"The Hidden Words of Baha'u'llah" consists of about 153 short paragraphs in two parts. It is cast in the form of short revelations to Bahaullah each of which is prefaced by a short exortation such as "To the Son of Man" characterizing the person or persons to whom the revelation is addressed. There is a brief introductory paragraph to the collection, indicating that the aim of the text is to distill, in short form, teachings that are universal to the spiritual life. This goal of the collection is reflected in some of the comments on this site. These teachings have, and were intended to have, many parallels in the teachings of the other great world religions.

The teachings speak of the need for a pure heart, of the need of detachment from everyday life, and of the importance of not envying,critcizing or condemning others. I was struck by the other-worldiness of many of the teachings, as they exhort the follower to turn away from materialism and desire and turn one's attention and heart to the divine. To me, some of the teachings seem directed to mankind, while others, if I am not mistaken, appear primarily directed towards Baha'u'llah himself. In this latter regard, there are several of the teachings which speak of the value of imprisonment, suffering and martyrdom as they advance the cause of God. These teachings seem to be directed to the founder of the faith or to those in danger of persecution on account of their beliefs. While most of the short sayings are readily intelligible to readers of many backgrounds, some sections, particularly near the end of the book, allude to figures that have some specific meaning for the Baha'i faith.

This book is known within the Baha'i community but will appeal to those who have an interest in exploring a variety of spiritual traditions. I am in this latter group. It is an inspiring text. The work here is presented without an introduction, notes, or commentary. Thus, I was unable to learn the place of this specific text within the Baha'i teachings as a whole. An introduction to the book with an overview of the Baha'i Faith and of how this book fits within it would have been invaluable. Also, notes in the way of a commentary on the organization and substance of the text would have been helpful. There is always a great deal more to understanding a short spiritual work than reading the words of the text. Context and discussion would be useful.

This is an important religious text, and it is good to have it widely accessible. It will appeal to those readers interested in the Baha'i Faith, to those interested in comparative religion, and to those interested in spiritual growth.

Robin Friedman

Bahaullah wrote these short verses of wisdom at a time of great need for spiritual understanding for all mankind. They are inspiring and universal remedys for all beliefs. The best gift you could give yourself or a friend.

Everyone should read this book at least twice.

I found the first series series (The Kingdoms and the Elves of the Reaches) by accident, looking for interesting books for my kids to read. I couldn't put the book down and we now fight over who's going to read first.

I have read all the other books and I think they're great! This one is especially action packed, exciting, and creative. Great characters. I love the way Robert Stanek breathes new life into fantasy. Would recommend for both boy and girls of all ages...even parents!

This book tells the story of the men of the kingdoms and elves of the reaches. It is the story of Vilmos who has a secret gift of magic, Adrina a princess from a dying land, and Seth a great warrior who is trying to save his people and the world. In this story, Prince Valam Alder has traveled to the lands of the elves to try to stop a war, but meanwhile war starts in his own lands, and everyone he cares about is caught in the middle. This book combines combat, suspense, magic, hidden love and more into an adventure-filled and exciting book.

This is a great book. I read all kinds of books and this one is very near the top. I would venture as far as to compare Robert Stanek to J.R.R. Tolkien.

In the Service of Dragons II is the second book of the Dragon series. The book begins with the regal funeral for a fallen king and heads quickly into turmoil as the enemy lays siege to Imtal itself. I was left wanting more with every turn of the fight. Meanwhile, across the great sea, Valam, his fellow kingdomers, and Seth make their way to Leklorall, the capital of East Reach and where Seth will be received with ceremony and joy.

If you haven't read the Kingdoms and Dragons books yet, do yourself a huge favor and start. This isn't a Tolkien wannabe, though there are obvious parallels. Robert Stanek offers a vastly different vision of what a magical world populated with elves, humans and many other peoples is like. In Tolkien's world, the alliances between peoples is what saves the day, in Stanek's world, the alliances of old have shattered, men and elves were more often foes than friends, and the world was once ruled by dragons and titans.

This is a phenominally great series and a must read!

In the Service of Dragons contains some of the most powerful scenes I've ever read, especially the sweeping, epic scenes. It swept me away, and this second book was no less powerful in its imagery. The author doesn't let you miss a moment of the action, and it only gets more intense as the story goes along.

The mighty titans and great eagles have returned from the ancient past and contineu to work to stop the darkness. Noman, the mysterious keeper of the City of the Sky, has seen the signs and he is gathering those who can stop the darkness. Meanwhile the Great Kingdom is in turmoil with the heir to the throne gone across the sea to battle a distant enemy when another enemy has returned closer to home.

I bought this book and then read it in print it is so great! The time starts flying, flying right from the start. If you like scifi/fantasy like I do you will love this book too. The best book for any Eragon, Harry Potter, or Lord of the Rings fan to read!! It's not Tolkien, but it is very good!!

Jake Jr.