Organizations Books

If you are a fan of Good to Great and Built to Last, you will think you found a precious gem. We all know that a vision is the cornerstone to success. If you don't know who you are, what exist for and where you are going - how could you ever be successful. This book spells out why vision is the critical point, in clear language.

Beyond Entrepreneurship is an excellent book. Why? Most business books cover how to start companies, this book goes further. Collins & Lazier show you how to create a company that has a passion for what it's doing. They give guides on how to build a company from the ground up with ideals, beliefs, and goals. You learn why vision is so important to the overall goals of the company. Some of the things you'll learn in this book: How Sony stays ahead of the curve with its innovations. How 3M allows innovation to drive strategy. How Sam Walton used similar tactics but overtook his competition.

I highly recommend this book to anyone that wants to build a great and enduring company.

I'm not surprised why this book have 5 stars...it deserves 10.

This book not only explains which are the key success drivers for an organization to become great, but also lets us know what to do in order to achieve results on each of these drivers. I work in the Planning division of a major insurance company...I have read lots of stuff about strategic planning, and I find the content of this book to be the one that captures the essence of successful planning.

According to the authors, any person involved in leading or transforming a business, should focus on 5 dimensions. In order to become truly successful, you should achieve a great performance on each dimension.These dimensions are:

1. Leadership Style 2. Vision, values and corporate culture 3. Strategy 4. Innovation 5. Tactical Excellence

There is a chapter for each point which are full of practical examples and stories about successes and failures.

I also recommend "Built to Last", from the same author.

This 'easy to read' book is great! It should be the bible for SME companies and entrepreneurs who want to excel in real-life business. It's full of great insights and a 'must have' for anybody who cares about practical business management.

The problem with this book, and many books of this type is that it is a clearly organized exposition on intuitive principles. I have read many books that resemble this one. They tend to be motivational and easily conceived, but the downside to the ease with which they are digested is that you don't really learn anything. This does not mean the book should not read, in fact the examples and organization clearly illustrate the basic structure of strategy. However, anyone familiar with the ideas should probably look for something a little more weighty.

All of that being said, this is how the book is organized thematically:

Chapter 1: Leadership Style
Chapter 2: Vision
Chapter 3: Strategy
Chapter 4: Innovation
Chapter 5: Tactical Excellence

The key topics of chapter 1 are the multiplier effect of leadership, the different style of leadership, and the elements of leadership (Ever Forward, Communication, Hard/Soft People Skills, Personal Touch, Focus, Decisiveness, and Authenticity).

Chapter 2 covers the benefits of vision, and the framework for vision (core values and beliefs, purpose, and mission).

Chapter 3 discusses the Four Basic Principles of Setting Effective Strategy, Setting Strategy, Internal Assessment, External Assessment, and the Four Common Key Strategic Issues that Face SMEs.

Chapter 4 is on the Six Elements that make an innovative company, and 8 managerial techniques to stimulate creativity.

Chapter 5 discusses how to take vision to create strategy which can then be used to formulate tactics, how to create an environment where people consistently exhibit tactical excellence, and a six part process to ensure excellence.

This book also periodically presents frameworks, models, and case examples to help illustrate key points.

Overall, it is a quick and easy read, that will illustrate basic tips to run a business. I would recomend anything written by Michael Porter or Peter Drucker for more conceptual ideas. For more books like this, the Harvard Business Review series should be considered.

Peter Cicero use of storytelling to get across a thought provoking and very simple process of changing a business is exactly what every manager and business owner needs to read whether he believes his company is perfect or far from it. His ideas are simple and straight forward but I believe can make a difference when used. I am passing this onto my education department at work and my bosses because I believe his ideas can make a difference.

I enjoyed how this book uses narrative storytelling to explain key concepts. I also liked that the author provided a simple summary of the key concepts along the way. I remember thinking there is a very Chinese Kung Fu-like element to this book. As you might know, the Chinese kung-fu masters studied nature to design combat styles. Paul Cicero uses a similar technique to develop a busines philosophy. I really think Cicero is on to something. I think the MOOSE might just be the next big management concept.

This is a great business book. It is a wonderful read and teaches people how to transform their lives and their workplace. I love how Cicero takes what we can learn from nature (the moose) into the workplace. It is a great new way to think about your life!

Choose the MOOSE! is an excellant business book. I love the way that Cicero takes what a moose does in the wild and translates it to what we can do to thrive in any situation. Cicero hits the nail on the head when he says that corporate america is only focusing on the numbers. After reading Choose the MOOSE! I actually ENJOY going to work.

If you are looking to better your working conditions then this is the book for you. In a great story form, Peter Cicero works magic in the way he helps businesses transform themselves by growing their employees. I have read most of the business books out there today and Choose the MOOSE! beats them all.

OUTSTANDING!!!!!! Poisant's strong belief in and commitment to superior customer service is evident in every page....... BRILLIANT!!!!!! His personal insights, attitudes, and behaviors exude true and honest caring for all human beings......
TRULY UNIQUE!!!!!! Fresh, practical methods for fostering a caring work environment. Incorporating his overall philosophy into my personal management style has made me a better, more effective manager.

Finally, clear, direct words on positively transforming people and environments. Poisant's style is warm and simple; the power of his words, however, cut to the chase--either you're doing it or your not. It's that simple. This is a book that can be easily read in one sitting--and change your way of behaving forever!

A book that inspires to do things the right way from the beginning in this new world of ours. Personally I consider it a guidance to my new emerging company. Thank you for reminding us all what a business is there for, to serve our clients the best way possible.

Today's world has changed. If you want something that can help set your business apart in today's environment, this is THE Book for you. It has radically altered the way I view my employees and my customers. This guy is good.

Drawing on his real world experience, Poisant explains to managers in clear and simple language a way to gain a competitive advantage in any industry where company employees interact with the customer. His book taught me that, by management treating the people that serve as the interface to their service organization as their top priority; performance, productivity, and customer satisfaction goals will fall right into line. This serious, yet heart warming read, could serve as a quick reminder to all levels of management about the value and treatment of the front line. I place this book in arms reach beside Blanchard and Bowles' "Gung Ho".

This book states the reality of madical practice. It's a good book.

Everone should read this book!

My 85-year-old mother recently fell and severely fractured her hip. Unfortunately, she belongs to a Medicare HMO based in Southern California. Because of the nature of her fracture, she required pinning of her femur, a more extensive procedure than the usual treatment for hip fractures. The HMO which was contractually responsible for her care denied payment to the Skilled Nursisng Facility after l8 days, in spite of written reports from her physical therapists and her doctor detailing the remarkable progress she was making. Thanks to this book, we were able to appeal the HMO's denial, which was immediately again denied by the HMO. The appeal then went on to HCFA for review and the denial was reversed. This has saved my mom thousands of dollars. It should be required reading for anyone involved with HMO's!

Don't Let Your HMO Kill You is an invaluable resource which every family should have. It empowers the consumer to take charge of their and their family's health care. Drs Theodosakis and Feinberg bring both insight and useful advice to help the patient make the most of managed care. From better organizing your doctor's visit to learning how to successfully appeal a denial from your HMO, there is something for everyone in this powerful book.

Read this before you go to the doctor! It explains how to work with your doctors, rather than against them, to get the care you need. It points out why the red tape exists, why the doctors are bound by it, and how the two of you can get around it. This book should be issued to every patient. It will benefit doctors and patients alike.

As a physician who has dealt with many HMOs, I believe this will become the premier guide for people to get the best care out of whatever system they're using. It is about time someone put all of the secrets and resources in one place. Medicine has changed significantly in the last few years - right under the noses of most patients and doctors. It's caused frustration as quality care has diminished. This book will help you get back in charge. I think it should be given out by insurance plans as a guide to how patients should use the system. Congrats to the authors!

This is very focused in helping a novice or experienced fund raiser to maintain and develop their passion for contributing their goals to help a charity organization achieve their mission.

We already had a good process for giving a fundraiser. But Carolyn's book made all the difference. We tweaked and polished what we were already doing using her ideas and upped our net by 30%.

Dr. Farbs book is fantastic. I recommend this book for anyone just beginning in fundraising or charity events. Dr. Farbs book guides the amateur through promoting a cause, assembling committees, strategic planning, PR and so much more! The only complaint I have is that I did not buy it sooner!

I had the good fortune of meeting Dr.Farb at a book signing, 2 weeks before I was asked to chair the 40th annual Lunar Rendezvous Festival which celebrates the accomplishments of NASA and the community that surrounds it. Using her book as the basis for my organizational structure, we have implemented the "zero budget" principle and have enjoyed early successes. I highly recommend this book to anyone planning a charity fund raiser. It truly shows you how to avoid the expense pitfalls of throwing a major venue.

THE FINE ART OF FUNDRAISING is the definitive resource for organizations and individuals involved in fundraising. Every aspect of successful fundraising is covered in this step-by-step guide that focuses on a variety of events ranging from bake sales and carwashes to large scale fashion shows and charity balls. Volunteers new to fundraising as well as seasoned volunteers, committee chairpersons, and organization staff persons will benefit from reading this comprehensive book before beginning any new fundraising project. As a volunteer involved in fundraising events for over 25 years I find this resource to be well organized, thorough, and always on target with practical advice that addresses the needs of volunteers at all levels.

Attracting and handling benefactors and in-kind donors, reaching corporate supporters, and applying for grants are some of the topics discussed by Dr. Carolyn Farb. Anyone who chairs an auction will find the two chapters devoted to the nitty-gritty of planning and executing silent and live auctions immensely valuable. Choosing entertainment, selecting a menu, decorating, public relations--they are all covered in this work. Of particular interest to volunteers are the samples from Dr. Farb's own fundraising successes: invitations, response forms, benefactor letters, menus, seating charts, media releases and many more.

Every organization involved in fundraising should have multiple copies of this book available for staff and volunteers. Fundraisers at all levels will benefit from the valuable tips and wealth of ideas shared in this extraordinary resource.

This is one of the best articulations of the inherent problems with modern forms of ecclesiology that I have ever read. Fitch digs very deep in his deconstruction of the 21st century church, and -subject by subject - provides an intelligent, thought-provoking argument of why we should consider getting back to our Christian roots, based on the ancient creeds and practices of the early centuries. All this within the context of a highly technological, ever-changing world... still in need of Christ.

This book rocks! Are you an aspiring pastor, missionary or a person in church leadership? Are you going to church and not feeling that it is satisfying your spiritual longing for depth and relationship? If you fit the above categories, (hint, I think we all do at some time or another) This book is a must read.

David systematically works through the different roles that the church plays in the community and clearly and concisely shows where it is falling short, then proposes ways to change it.

This book is not for the faint of religious heart. If you are looking for a weak and consumer oriented religion this book is not for you. If you are looking for ways to lead yourself, your family, and your church into a deeper relationship with Jesus and his church, read this book.

This biting critique of the modern American church has basically lifted the veil off the capitalistic, consumeristic, numbers-oriented megachurches. David Fitch, Pastor of a church just 20 minutes from the headlining, 10,000 member Willow Creek Community Church, levels a pretty harsh attack on the big churches. While there are positive suggestions for alternative church models at the end of every chapter, it's clear that Fitch has a bone to pick.

He goes systematically through the modern church's emphasis on quantifiable success, evangelism, leadership without moral accountability, emotive worship, expository preaching that does not take place in community, justice that is farmed out to parachurch organizations, spiritual formation that is farmed out to psychiatrists, and education of children that is entrusted to an areligious public school system.

For anyone whose lived in the world of the megachurch, this is a really fun read. It's what we whisper about over coffee on the patio when the sermon has taught us 7 steps to better marriages or when the Good Friday service is "exciting" rather than sobering. Fitch has a determined, analytical mind. I hope he writes more.

The downside is that his alternatives sound like an afterthought that do not admit to their own weaknesses. It's very dubious that he's found an alternative to megachurches that is itself without just as many flaws. He's not nuanced enough to suggest that he's offering a cooperative alternative in a megachurch culture. Rather, they're wrong and he's right. Secondly, chapter seven, on spiritual formation, is a bit insensitive. Though he credits this to modern ideologies, it might be his personal style.

But everyone who's interested in the evolution of church culture and the development of new models of community should definitely read this book. Anyone who's either been to or resented the megachurches, everyone whose ever used or disparaged the word emergent, and pretty much anyone else who wants to know where church is going should read Fitch.

In his excellent study "The Way of the Modern World," Craig Gay observes that "it seems that the ideas with the most profound consequences are frequently taken for granted. They are the ideas that lie just behind conscious thought, providing a kind of foundation for the deliberations of everyday life." In "The Great Giveaway," Dave Fitch attempts to diagnose and offer correctives to some of the ways in which the evangelical church in North America has come to "take for granted" many of the unconscious assumptions and controlling ideas of secular modernity thus leading it to "give away" being the living Body of Christ in the world. He attempts to uncover the ways in which modern assumptions concerning such things as success, leadership, character formation, and justice have warped our understandings of them as Christians and have lead us to be unfaithful to the Bible and the gospel of Christ. He also attempts show how evangelicals have given away even specific practices of the church such as preaching, worship, and evangelism to the controlling assumptions of modernity, sometimes even when we think we are being the most faithful.

Fitch identifies some of the hallmark characteristics of modernity as being a fascination with technique, a fixation on efficiency and effectiveness, individualism, elevation of experience and self-expression, and an attachment to scientific rationality among other things. Fitch argues that these characteristic assumptions of modernity have infiltrated evangelicalism and have hampered our ability to be faithful to the mission of Christ in the world. For example, he argues that our view of leadership in the church has become more shaped by the CEO model of American business culture than by the teachings of Jesus and the model of the New Testament church. Or again, he argues that our understanding of spiritual formation and personal well-being has been overtaken by the categories of modern psychology.

Fitch is not the first person to express concern about the shape and character of contemporary evangelicalism. Fitch's book differs, however, in the way he uses the insights of post-modern thinkers to expose and undermine the modern assumptions that have shaped the practices and character of contemporary evangelicalism. Many of those who have expressed concern over the state of current evangelicalism have specifically associated some of its negative character traits with post-modernity and have displayed an almost reflexive anti-postmodern attitude. While Fitch does not endorse post-modernism willy-nilly, he sees the insights of post-modern thinkers as a source of help for the church and as a means of deconstructing the pretensions of modernity that hold evangelicalism captive. In some cases this leads directly to controversy, such as Fitch's claim that expository preaching, which for some evangelicals is synonymous with faithfulness to scripture, actually ends up giving away the faithful proclamation of scripture to the forces of modernity while leading us to believe that somehow we are interpreting scripture "objectively" and are therefore protected from error. In other cases, however, I think it clearly makes Fitch's case stronger, such as when he uncovers the interpretive, narrative, non-scientific character of much of modern psychology and shows how it contrasts with the scriptural narrative that should be shaping us as Christians.

Since each chapter of the book deals with a different issue, it is possible to read and benefit from individual chapters without reading the whole book. My guess is that most discerning readers who are alert to the issues and problems of contemporary evangelicalism will find at least one or two chapters they agree with, even if they find themselves in violent disagreement with others. In my opinion, the first, third, and seventh chapters alone make the book worth purchasing. It is also my feeling that reading the whole book will lead to a better overall picture of the state of the contemporary evangelical church and the crisis it faces. If I had any criticism to make of the book it would be that I wish certain parts were better documented, which would make Fitch's overall case even stronger, especially given the controversial nature of some of his claims. Overall, however, I think Fitch strikes a good balance between academic seriousness and accessibility to the layperson. I think he has rightly diagnosed many of the serious problems that currently plague the evangelical church and has offered some helpful suggestions for how we might begin to reclaim being the Body of Christ again in North America. I think this book is must reading for anyone seriously concerned about the faithfulness of the church in our times.

Fitch's overall intention in the book is to show how modernity has transformed clear gospel teaching into modernistic trends, he does this by looking at eight areas including success, evangelism, leadership, the production of experience, preaching, justice, spiritual formation, and moral education. Then the "task" of the book is to (1) examine the ways we have "given away" being the church to modernity by allowing its influence to individualize, universalize, syncretize, and commodify the tasks, truths, and even the very salvation we have been given as a people from god through Jesus Christ, and (2) to offer practices to evangelicals by which we may receive back being the church, the people of God ruled by Jesus as Lord in resistance to such modern influences.

List strengths of book.
With each of the eight areas of discussion there are clear strengths to be found in the explanation and solutions offered, however the strongest areas of the book include the chapters dealing with success, evangelism and spiritual formation. With the topic of success, Fitch contends that we measure success by size because we have accepted the modern values of individualism and efficiency. Instead, success should be measured by measuring faithfulness rather than size. With the topic of evangelism he states that we rely on arguments, presentations, and proofs in our Gospel presentations, rather than embodying the reality of Jesus Christ being lived within our churches. And with spiritual formation we have accepted therapy and psychology, and in many cases have substituted these for the biblical practices of confession, repentance, and speaking the truth in love in the context of community. Additionally, the book includes over thirty pages of excellent notes for further study and reflection.

List weaknesses of book.
While I believe there will be more than a few people who believe Fitch's assessment is incorrect because they find it difficult to see beyond a modern perspective, I find very little not to like about this book.

This is a great feat - to take such a complex situation as a disfunctional church and explain clearly and simply the dynamics that may be at play. A few things I thought were very helpful:
* a discussion of the brain's capacity to function at different levels according to stress and anxiety levels
* the nature of anxiety and its role in a family system/congregational system (particularly when shared around)
* ways to reduce anxiety so that we can function at our problem-solving best
* the role of pain in moving us forward in better directions

So much of what has happened in my past and present congregations was resolved in me by reading this book. It is helping improve my leadership greatly.

I would hightly recommend this book because it gets the the heart of the issue about how conflict develops between church members as a result of our family background. Steinke gives practical insight into our own ways of looking at church situations through the lens of the family systems theory. Even though it is a short book it is packed with good things and definitely a must read, especially for church leaders.

I was the pastor of a troubled church and was relocated after 20 months. This book provided me with much understanding of the dynamics of church life. I wished I had it when dealing with my struggles. Now that I am in a new church, I am writing a thesis based on my former church using this book and others to do a case study.
A great read for clergy and lay alike.

Murray Bowen caused a stir in the fields of psychitry and psychotherapy when he suggested that families were emotional systems, and that only by stdying the system could one begin to understand the behavior of individuals within the system. Now that his ideas have gained wider acceptance, many thinkers in this field, like pastor and psychologist Peter L. Stienke, have begun to explore the application of systems theory in other contexts. This book presents an excellent introduction to systems theory in the context of a church or synagogue congregation, which function as their own emotional systems much like extended families. Steinke does an excellnt job of introducing systems theory for pastors, church leaders, and others who may want to better understand the way that emotional reactivity influences not just individual congregants, but the whole congregation. Those who have little background in this area will find Stienke's book clear and approachable.

Peter Steinke is a Lutheran pastor and director of the Interfaith Pastoral Counseling Center in suburban Chicago. His career has been one of studying and advising the dynamics of disfunctional churches and counseling pastors who have been hurt by said churches. "How Your Church Family Works" is an introduction to systems theory as it relates to interpersonal dynamics within a church and has been very helpful for this reader.

Steinke begins by introducing the concept of systems--that every unit in a system effects and is effected by every other unit in that system. He then covers how systems work--always seeking to remain stable, even if that stability harms most or all the people in that system. He then moves into a discussion of forces that stabilize or change a system (anxiety, closeness, etc.). Finally, after weaving theory and example to the point that the reader has a fuller understanding of systems theory, Steinke shows how individuals within a system can effect change for the better.

The overriding theme in in "How Your Church Family Works" can be "knowledge is power." Steinke accurately describes the "tunnel vision," the pressure to conform to others' idea of what your role in a system should be, and the tendency of people within a system to focus on other people in that system and blame them. However, through understanding systems, the way they work, their flaws, and how to be an angent of change, one can make an ineffecient, stifling system a productive, nurturing system. They key is knowledge and "big picture" thinking, and defining one's self.

In all, this book has been incredibly helpful as I continue to reflect upon my experiences at a church with a dangerously crushing emotional system. Steinke's book empowers one to be agents of positive change in situations that may be difficult to understand, let alone control. Highly recommended.

Once again, Jim hits the bulls-eye with an easy to read, user friendly book about Leadership. My favorite books on this topic are dog-eared and have colored tabs throughout. This is one of those bookes! When combined with the Leader's Digest Practical Application Planner its easy to create a personal development plan theat translates ideas in Action. A great Coaching tool!

This book is a great guide with useful strategies to lead yourself and your team more effectively. The way it's laid out, it's easy to read and has great anecdotes and quotes. It also has real life facts and proven strategies to help take your team or your business to the next level. Very enjoyable!

This was the second book of Jim Clemmer's I have read. Following my usual very bad habit, I circled particularly useful and inspiring passages in pencil and turned the corner of the page down for future reference. I've just finished it and virtually every page has its corner turned down. There's a lot of BS out there written about leadership. Jim's book is as far from that as you can get. It is wise, practical, inspiring, enjoyable, illuminating, and you can dip in and out of it easily as it's written in digestible 'bites'. One of the best books I have ever read on leadership (possibly THE best book - can't think of a better one off the top of my head at the moment) - and I have to read a lot of them. I've co-written one myself, but I'd recommend Jim's over mine - It's much better!

The emotional role of leadership became clearer to me after reading Jim's book. He doesn't glorify the power of the position, but rather that "people respond to this leadership because they can clearly see the principles from which it flows." I learned techniques that help me be a purveyor of hope with my team, even though I don't sit in the chair at the top.

Like the Reader's Digest that my father always had around when I was younger, The Leader's Digest is full of powerful ideas packed in bite-size chunks. Jim's book, however, weaves those bites into a meal. Without going the route of the popular business fable, Jim's style makes for easy reading as he sprinkles appropriate quotes around contemporary research presented in a non-academic fashion. Where else can you read "The Anti-Serenity Prayer" coupled with The Serenity Prayer?

Like his prior book "Growing The Distance", Jim Clemmer's "Leader's Digest" is a sampler of high impact ideas. Each chapter (or article) is attractively packaged as a brief essay within apt anecdotes and quotations.

In marketing there is a saying that you sell the sizzle, not the steak. Jim Clemmer sells the rich, savory steak surrounded by the sizzle.

Some of Clemmer's ideas are classic Business School. Some are recognizable from the pop-psych realm. All are uniquely restated in forms that make them quickly and easily accessible to even the beginning leader. And motivationally rejuvenating to the old pros.

You don't read this author's books: you visit and revisit them like wise old friends.

Product Strategy for High technology Companies by Robert Cooper. I purchased the book with the intention of getting my professional certification in product management. The is extremely helpful in the area of product planning and development. It links the technology strategy of a company to its product platform development strategy down to its product line planning strategy. I like the way the book is structured, building up from vision to techniques. His case studies / examples (though not in depth)are very good in illustrating what he was trying to say.

the Core Strategic Vision approach for determining strategy is interesting, and is a good framework to develop a realistic vision.
The boundaries test to determine whether your vision will deliver what you expect (it forces you to expect something!) is something companies can't forget.
And the vision of a set of product's as not only one offering, but as one containing a platform and its pre-planned offerings, with pricing strategy, is essential to get profits for a long time.
It is full with examples, specially from the software arena. Recommended.

This book offers a study of the strategic options for high tech firms. The coverage is wide and detailed. This is a great book.

A big number of business examples, and good explanation of concepts. A deeper vision could be found in another books about this subject, so in my oppinion this book could be a good starting point, not recomended for advanced IT product managers.

I love this book: the concept of a "vector" for product
development is a terrific way to think about competition.
IMHO, this book is a must-read for all product managers,
product marketers and people involved in strategic decisions,
i.e. all senior executives.

That said, speaking as a five-time startup engineer, the advice
and examples in this book seem geared towards the core product
lines in larger companies, where you can credibly talk about
"two years from now" as opposed to wondering if you'll even be
in business, which is also the problem for new product lines at
large companies. The experience for the book comes from the
PRTM consulting firm, which was made famous for their work with
parallel product development at Intel. We hired them in the
early days at Inktomi, and found mixed success with their
process because we were terrified of immediate failure, and
they wanted to talk about version 3. Obviously, there's a
successful middle ground because Inktomi was a huge success in
the short term, but ultimately lost its strategic direction.

This book is EXCELLENT. It is so good in fact that it showed me why a retreat is not for us. Instead, I am using the activities it describes to create a series of training sessions for our senior and middle managers, or what you might call a series of mini-retreats, a couple of hours each once a week over several weeks. The activities contained in this book are intelligent and fun, unlike several others I've read. I highly recommend this book for the activities section alone -- and if you do want to do a full retreat, it will prove even more valuable. Also, the sections on pre-interviewing participants and retreat design components were very helpful, and I am putting them to good use.

I also like "101 Games for Trainers" by Bob Pike, and "Games That Teach Teams" by Steve Sugar. I think these three books together are the best place to start -- there are a lot of other titles out there that are, in a word, garbage, and should be avoided.

This book gives examples of various kinds of retreats and includes sample exercises for each that are simple, creative, and effective with no hint of the flaky factor that makes some retreats go offtrack. In fact, I'd say that the section on "Reasons NOT to hold a retreat" was alone worth the price of this book for its value in clarifying what a retreat can and cannot do.

As a communications trainer with my own non-profit board to deal with, I was most impressed by the fact that the chapter on non-profits identifies as a "most common concern" exactly the thing that causes my board trouble -- complaints of micromanaging on details while sidestepping needs for fundraising. The insight that this is a structural problem rather than a personality issue has been extremely helpful to me -- even without a retreat -- and convinced me these authors must know what they're talking about.

Retreats that Work (Jossey Bass, 2003) is highly readable and valuable resource is a comprehensive guide to retreat planning. Authors Sheila Campbell and Merianne Liteman address medium- to larger-sized organizations in the for-profit, nonprofit and government fields. Campbell and Liteman offer both a "how to" for planning and conducting a retreat and a fine sampling of facilitated group activities for different kinds of retreats.

The overall message is that the top decisionmaker should hold a retreat only for important purposes, he or she must be truly ready to hear divergent views and to be open to real change, including change not anticipated by the decisionmaker. CEOs, boards, division directors and other "head honchos" that are not ready to share control need not apply. For instance, Campbell and Liteman recommend confidential pre-retreat interviews conducted by the facilitator. One of their retreat design principles is that at least some of the participants should contribute to formulating the goals of the retreat. To do so, they believe it is essential for employees to feel safe to share their views in planning the retreat as well as at retreat. Thus, Campbell and Liteman call for anonymity and non-attribution of pre-retreat views and assurance of no negative actions for expressing views candidly during the retreat.

A key strength of the book is the attention to pre-retreat and post-retreat concerns. Pre-retreat matters extend well beyond choosing the meeting facility and menu [although their retreat logistics chapter is first rate] to the more important question: "Why have a retreat?" Campbell and Liteman specify nine reasons to hold a retreat and ten reasons not to hold a retreat. Both lists are enlightening and are foundational to further pre-retreat work.

A retreat is not a conference and not a regular meeting. Campbell and Liteman believe a retreat is best served "off-site," that is, at a location away from the workplace. They do cover the challenges of time and money in choosing an appropriate facility, and the discussion reinforces two more of their principles of retreat planning - designing a retreat to result in action for change and ensuring whatever happens at the retreat relates to the day-to-day work of the organization.

Other pre-retreat elements are: setting the goals, deciding on the format, and inviting people; defining the roles of convener, facilitator, administrator, participants (and non-participants); and a review of fixed-format retreat designs (such as Future Search, Ropes courses, and Appreciative Inquiry). Campbell and Liteman do a fine job discussing the tension between having a small enough group for good interaction and the group being large enough to be inclusive of the key players. In particular, they offer eight common criteria for how to choose participants. I think the criteria are especially helpful as an organization thinks of board-staff concerns, clients or customer involvement in a retreat, and inter-organizational issues.

A logical, but often overlooked, planning proviso is to design the retreat backwards-What is the outcome you seek? Instead of holding a retreat because its done annually, or because someone likes a particular format, or to "boost morale," Campbell and Liteman forcefully highlight the need to have retreats only for special purposes, and to work from the question "How will the day-to-day workplace be different following the retreat?"

The structure of the book opens with coverage of the why, goal-setting, logistics planning and role of leaders at the broadest view of a retreat. From there, most of the guide is devoted to facilitator assistance. Campbell and Liteman cover design issues ranging from pre-retreat work for participants to having "unprogrammed time" as an essential part of a successful retreat. They offer tips on ground rules, giving feedback to the group, and decisionmaking. For in-retreat concerns, general facilitator principles are leavened with brief guidance on how to respond to over a dozen glitches (such as repetitive discussions, disruption by a participant, a participant walking out, or a senior manager violating the ground rules).

A large section of the book identifies activities appropriate for four kinds of retreats: a) strategic planning, b) culture change, c) relationship-building and teamwork, and d) creativity and innovation. Each activity offers a clear description, steps and facilitator notes. Equally valuable are accompanying sidebar notes on the experiential elements, set-up, special supplies and degree of facilitator experience to conduct the activity effectively (easy, moderately easy, or only for experienced/specialized training). While retreat facilitators will probably eat up this part of the book, I hope they don't overlook the earlier "menu-setting" essentials of effective retreats.

Campbell and Liteman know that typically the worst part of a retreat is....after the retreat. Does the great thinking from the retreat get lost in the daily grind or new crises? Do non-participants not support the outcome? While a retreat's impact depends on organizational norms outside of any retreat's reach, Campbell and Liteman nicely select a few post-retreat points. In brief: announce the outcomes to everyone affected, not just the participants; move briskly into the actions steps identified at the retreat; and avoid a letdown by offering a memento, having periodic updates, or celebrating milestones. They highlight "critical leadership actions" for retreat follow-up.

Campbell and Liteman know that retreats have a purpose within the larger context of an organization. They provide a fine guide the knits together the earliest hints of whether to hold a retreat to effective planning to post-retreat steps to offer the best possible assurance that the change initiated by the retreat is converted into a better organization. The book is a must-have for both the senior management and for internal and external facilitators. (...)

This is a terrific handbook for anyone who wants to (or has been assigned to) organize or lead a retreat for their company or non-profit organization. The authors describe the guiding principles for designing a retreat, they outline the logistics in detail, and they provide all kinds of good advice about how planners and facilitators should work together to get the most out of an offsite meeting. The checklists alone are worth the price of the book, and the activities sections are priceless!

"Retreats That Work" could be subtitled "Everything you ever wanted to know about retreats." Just a look at the table of contents told me that there was going to be an answer to any question I might have -- from the basic who, what, when, where and why, to the types of specialized retreats.

I am in a related, but quite different, field. As a qualitative research moderator, I am often asked to facilitate meetings or retreats by clients who are unaware of the differences -- hence, my interest in this book. But, whether you are working for a small or large company and want to hold a retreat, or you are someone needing to actually facilitate such an event, this book is a wealth of information. And for anyone thinking of facilitating a retreat or just understanding what a facilitator must be able to do, they would be advised to read the "definition" or role of the facilitator on page 116!

I found this book very well-written, easy to read and follow. It's filled with lots of practical information and tips, valuable time estimates for the various activities, and additional resources given.

The creative thinking section was particularly interesting to me. As a "left brain" person, I am usually skeptical of these kinds of activities. But the authors' examples and explanations of each exercise gave me a new appreciation for the value of this type of retreat.

I also visited the authors' or book web site, which is a nice accompaniment to the book, including additional resources.