Communications Books

I purchased these cards in the late 90's but didn't really use them until a couple of years ago. I truly missed out by not using them earlier. The book is a wonderful guide that is very clear on how to understand and interpret the cards and a good read. Recently I introduced a sister-friend to these cards and she loved them. The cards are very insightful and enlightening if you use them right. The cards also give you the truth about yourself and others. Every sister-friend should have these cards on hand.

The wit and wisdom of Whoopi Goldgerg is here. The courage, grace and dignity of Maya Angelou is here. The vunerability and open guidance of personal conviction which Opra, shows us all, is here. Thank YOU, Earthlyn, for providing a simple but vibrant text for us all, Black, White, Hispanic,Native American, Asian, and any other combination of the above. We needed you. We need this. The vibrance of the cards key to the message from the text and remain a reassuring guide for our growth.

Earthlyn Manuel, whose name signifies the spice of life, has written a gift for all women. Over the centuries, especially here, in the U.S.A., Black women have had to fight for their dignity, strength and individuality, in a way that few can undrestand. The author does. And with great courage, tenderness and intrinsic conviction, presents the truth about us all. She writes for the Black woman who has maintained through it all. She writes of her srengths and her challenges, her foibles and her flaws. But most of all, she writes of the courage and love and power of the goddess in each of us. Black women are strong women. They could not have survived if they weren't. Many are my heros.

It is wonderful to have a healing guide that is African American centered. The Black Angel Book and Cards provide tools to do deep soul searching and to rediscover our beauty, power and and magic. I like Earthlyn's use of the "waking" and "sleeping" paths. Be ready to look within and go to the deep river. It is a path to honest self-reflection. It is a path to unweaving the webs and coming to a place of unconditional self-love. I have laughed and cried. The cards are beautiful and inspiring. I have used them alone and shared the experience with friends.

The book and the cards are beautifully developed to help you tap into spirit more readily. I found the suggestions quite helpful and the cards do invoke spiritual awareness.

This book along with the cards is such the gift from Creator. It is a reminder for me as a Black Woman of my soul and how to take care of it/ ME. I am very grateful to Earthlyn for being open to receiving this information and her willingness to then pass the information on to sisters like me. I share this book and cards with all in my life regardless of race or gender.

The love in this book is for everyone!

This is an amazing book - easy to read and understand. I found myself in many of these pages. I've read it over and over and shared it with many of my friends.

Hagan and Palmgren outline the most profound agenda that keeps us from being the best we can be. We begin with Worth, we are quickly encouraged to become "worthless," and we spend the rest of our days trying to regain our worthiness. The vicious circle must be broken -- specifically, very early in our lives. The authors offer us a process -- a new discipline for breaking the vicious circle's hold on all of our relationships. This is a book that should be bought and shared by both parents and teachers who are interested in collaborating with each other to provide their children with the mindset required to become worthy leaders of the next millenium.

I always wanted to know what kept me from reaching my highest potential. I always had a suspicion it had something to do with me. And I always thought I was trapped, without a choice. The Chicken Conspiracy helped me with the answers. Understanding the vicious circle and it's capacity to keep me from 'soaring like an eagle' created a breakthrough for me. More importantly, becoming conscious of the process which counteracts the vicious circle has changed my life. This book is simple to read, yet has powerful implications for us all. I encourage everyone to pick it up and begin the adventure into oneself.

This book is about me ... AND You! It gives answers to my questions as 'Why am I what I am and not what I could be?". "Why is it so difficult to think and behave out of the nine dot box?". "Why am I so resistant to change?'. Stacie Hagan and Charlie Palmgren have so powerful painted the vicious circle which operates in me ... AND You. It also shows the way to break out of that vicious circle. The vicious circle who in fact slows down the creative process which operates in every human being: The Creative InterChange™ Process. The process that transforms mediocrity into excellence. I'm anxiously awaiting for their next book who should describe more depth that life changing process which from now on I will apply consciously and consistently in order to respond to all opportunities and problems that life is offering me. Last note: I was looking for several years for an answer to W. Edwards Deming command: 'Drive Fear Out of the Organization' (i.e. point 8 of his fourteen points program for TQM). I have found it!

The authors are consultants. I wish there were more of them, doing what they do. I wish that I (or my employers) had connected with them early in my working career. I think all of us would have profited--employers from productivity gains and, working stiffs like me, from enhanced self-worth and real career achievement. But what they write about is, like the Christian gospel, fairly easy to understand and to willingly give affirmation and assent. A much more difficult thing to live into, but...why not work on getting our wings? This book is a great place to start. Give it to your boss for Christmas!

Have you ever found a BAD chicken soup book???? I think not and this fits right into that catagory

"Chicken Soup for the Christian Family Soul" is a touching book that made me remember and realize all the miracles God can perform and has done. While I was reading, I was in awe. Each story made me smile, and thank God for what he has done for these people. Letting them know in a way that makes it special to all the writers' of all the stories. It was very inspiring to read about real people who have experienced sadness, trials, and obstacles in their lives but still they kept their faith and got their own life miracle. I had several favorite stories but this is my favorite:
"A Miracle of Mermaids". Rhonda Gill's Husband, Ken had died nine months ago. Her 4 year old daughter, Desiree, was heartbroken over it. Desiree was a daddy's girl; she did everything with her father. Rhonda had moved in with her mother after Ken's death. On November 8, 1993, what would have been her dad's 29th birthday, Desiree asked her mom how she could send her daddy a card. Her Grandmother recommended buying a balloon, and tying the card to it. Desiree picked out a Little Mermaid Birthday balloon, and they tied the card, and a note to it, and let it go. Desiree insisted on the thought that her daddy was going to write back to her.
Wade MacKinnon, who lived in the rural area of Mermaid, Prince Edward Island, Canada, decided to go to Mermaid Lake. At the lake, he saw something floating around, behind the bushes. He picked it up and brought it home. It was a balloon with Mermaids on it. He opened the letter written in a little baggy. They read about Desiree's daddy, and what they did. To their astonishment, the balloon had traveled, from Oak, California to Canada in four days, nearly 5,000 Kilometers. The balloon had also landed in Mermaid Lake. Donna, Wade's wife, decided to write back to Desiree. She wrote a nice letter to her, and then bought a copy of the book Little Mermaid, and sent Desiree the package. The package was received by Desiree's Grandma, on January 19, since the MacKinnon family waited till after Christmas to send the package. Desiree, was ecstatic, to know that her Daddy wrote back. She did understand though, that it wasn't her daddy, that it was a family who had found the balloon and who decided to do a good thing.
Years later, Desiree will always call them when she needs to talk to her Daddy.
I loved this story, and the whole book, filled with stories just like it. If you enjoy inspirational stories, 'Chicken Soup for the Christain Family Soul" is a must-read for your list.

After reading almost every edition of the Chicken Soup series of books during the past 10 years, this one being my latest read, I wanted to comment on how wonderful and inspiring the collection of stories and books have been to me.
Chicken soup: the simple, all-natural, inexpensive, easy-to-digest, comfort food, ingested for physical ailments. The title of this series of books promises the same, for the soul/spirit of the reader. And it delivers. Sometimes I feel it contains much more than mere chicken soup, but an arsenal of potent antibotics.
Divided and organized into categories or chapters, each book has stories each person can relate to, written about real people who have overcome obstacles, inspired, learned, thus encouraging the reader to do the same.
With a steady bombardment of negative news, I feel the Chicken Soup series of books creates a much-needed balance of hope to the sometimes-ignored, silent spirit that dwells within us.
If you have not already discovered this series, do yourself a favor and find a book within your interest range or start from the beginning with the first book. These books also make a terrific gift for a friend.

This is such a great book-i would reccomend it to anyone! It is uplifting and after reading it you'll want to read it over and over again!

This book is a definite "feel good" book that I have passed along. It's a book made of love. Many stories helped me to remind me of the power of Christ.

Many of us that were raised near an ocean feel a special connection to it. We are lured back by the soothing waves, beauty, and wonderful memories. The authors of this book effectively take you there, reminding you of the good times and the lessons learned. As you read, you feel the same sense of peace and comfort that the ocean gives. I was particularly moved by Michael Geers' writing in Letters. He movingly describes how the lessons and memories his mother introduced during childhood, continue to guide and comfort him as an adult. He illustrates how the ocean can provide us with physically, emotionally, and even, spiritually uplifting experiences. If you love the ocean and yearn to be close to it again, pick up a copy of this book. You will feel like you've returned.

This book is really excellent. I was in a diving trip in the islets of spratlys when i started reading this book. It really had my eyes fill with tears. The book not only did touch my heart but also my soul. Never did i regret buying this book!

Wow! I received this book as a gift from a co-worker who knew I was a fan of the work of the artist Wyland. I had seen the Chicken Soup series for years, but found most of the stories to be a little too similar. This book was a VAST improvement and really deserves a look from anyone who thought the Chicken Soup series has burned itself out. I was particularly drawn to the story, "The Sea and the Wind that Blows," by E.B. White, the author of "Charlotte's Web." White, a long-time sailing aficionado, realizes for the first time that he is getting older and is becoming a risk to himself by sailing alone ... and must make a painful decision to give up his beloved pasttime. He ultimately decides that the point of life is to do what you love, and in so doing, decides to continue his sailing adventures, regardless of the consequences. It's a message for everyone who has ever considered giving up on something precious. The other stories are great too -- they come from around the entire world -- but are too numerous to explain in this review. This was simply a great gift that I will treasure as long as my paperback copy holds out.

Coming across this book is much like finding a bit of treasure from the sea. Plenty of "pearls", "gold", and "jewels" are to be found here. There are lovely stories, poems, cartoons, drawings and paintings to be cherished. Each one comes from the heart. Anyone who knows the "Chicken Soup" series of books will know what to expect, each contribution is amazing. Those who have not yet been introduced, this volume will be a wonderful place to start. The ocean theme will bring close to home the importance of the ocean and our responsibility towards it. The Sea's power and mystery reaches out to each of us in all parts of the world. What sets this one a bit apart from others is the inclusion of Wyland's art and his personal stories. This is a soulful, spiritual, and beautiful man who deeply loves the sea and is doing what he can to bring that out in all of us in order to protect it for the following generations. His moving stories will bring you closer to that part of us that that love the ocean and all that live in it. Don't miss out. It is unforgettable.

This is a warm and wonderful book filled with stories, poems and art that will fill your heart with gladness. I can relate to many of these stories as I am a diver and a snorkeler, but anyone with a love for the ocean or even just a love for nature and life will find this book a treasure. I am going to order 3 more copies to give to my daughters and a friend because I don't wish to part with my own copy.

i recieved this book for christmas last year i read it in 2 days and passed it on to my mother we both enjoyed it very much

Chicken Soup books are a wonderful addition to any personal library. The Christmas Treasury stories really put you in a Christmas Holiday mood. They are heart warming stories and are a must read for this time of year. Be sure to keep a box of tissues handy.

I have never bought a Chicken Soup for the Soul book I didn't like. The stories always get to me and tug at my heart. I especially love holiday stories and read them to my kids during devotion time after dinner. Also great to read after Advent Devotions. I especially love Chicken Soup for The Christian Families Soul. You wont be dissappointed with this book.

For the last couple of years I have shared these stories with my family at Christmas time. I am eager to see if there is a sequel to this book already published or one in the works. It is so easy to get caught in the commercial mess and frenzied pace of Christmas that it is so easy to forget what the season is about. From what I understand some of the stories were directly written for this book and others came from other Chicken Soup for the Soul books. Higher recommended reading for anyone who loves the holidays but occasionally forgets what the meaning of the season is.

I had never read a "Chicken Soup for the Soul" book but I had heard such good things about them that I decided to pick this one up and sure enough it's great!! It really got me in a holiday spirit which I needed and the first story made me want to cry. I can't wait to finish this book and get it out next year. I might even buy a few copies for my friends. I really want to read more of the "Chicken Soup for the Soul" series and I think you should too!

It seems that everybody likes this book so I won't waste your time writing another long review.
This book is by far the best Cisco book I've read, and I've read a few. It's full of detail and a very very good starting point for QOS.

The team of Cavanaugh & Odom have hit a homerun here. This book has everything; Sex, Politics, Intrigue, Suspense, Greed, Betrayal and Redemption. Well, okay, it has none of that. But, it does have everything that the Experienced Networker could want to know about Quality of Service, and it's role and implementation within today's rapidly converging internetnetworks. The authors have proven to be knowledgeable, insightful and easy to understand. And, while this book may seem "overly long" to many, it strives to give fairly complete coverage of this important matter regarding today's internetworking environment. This is a very important point when your seeking to spend some "quality time" with a Cisco certification exam (not mention some quality cash on an exam).

Cavanaugh & Odom have moved beyond the normal course of just re-editing Cisco TAC web content for bound, portable consumption that is the hallmark of many of Cisco Press' previous publications. While the layout will be familiar to previous C.P. readers, the actual format and content presentation is fresh. Each chapter's order and flow strongly adheres to the tried and true, but Illustrations, Diagrams, Scenarios and Examples are not just simply reprinted fare from Cisco's website. Each chapter's content is easily on par with all other Authors/Publishers that are typically quoted as being "easier to digest and understand". Even the book's index is surprisingly extensive and comprehensive, and misses very few important items. When the working examples actually are repackaged from Cisco's web content, the explanations and follow-throughs are incisive and accurate. Knowledge and understanding can be gained from every page without overkill or excessive repetition.

Any exam candidate seeking an in-depth review and preparation for the Cisco QOS or DQOS exams will find this book a treasure trove chocked full of the expected scenerios, examples and practice questions. All networking professionals should strongly consider stocking this in their personal reference collection for handy lookups to otherwise difficult QOS problems. However, I caution one, if you're seeking a quick and simple introduction to QOS, or looking to "break into" or "get their foot in the door" of internetworking, you should go elsewhere. This is definitely not the kiddy end of the pool. But then again, it certainly won't require the deep sea background of a CCIE either. This manual may start with the foundations of QOS but it very quickly ramps up to a professional-level internetworking reference. This is a book that goes beyond the classroom and heads straight for the real world.

As my industry and workplace move further towards voice and data "Convergence", this book has quickly become my working cookbook for smoothing out tough QOS implementation questions. And, It shall remain an important part of my desktop reference library for a long time to come.

I recently read the book titled "Cisco DQOS Exam Certification Guide" by Wendell Odom, ISBN: 1587200589.
This book takes the user through the topic of Deploying Quality of Service in Cisco networks to a new level of knowledge. QoS has become one of the hottest if not the hottest topic in enterprise and medium size business networks. The ability to control traffic based on its priority and the ability to prioritize the traffic based on any number of criteria has become a required skill in today's marketplace. To Quote from Cisco's Web Site "Quality of Service (QoS) is an essential element to building a flexible, accessible, and efficient network. Its role in multiple technologies underlines the need for most networking professionals to master the features that implement QoS" The advent of Cisco's AVVID network and the proliferation of IP telephone services and applications along with the advancement in Video Conferencing and Group Collaboration software have created an unprecedented need for Quality of Service implementation. This book is filled with examples and thorough explanations of many complicated and essential configurations. The authors display a thorough knowledge of this sometimes difficult and always challenging subject. There are numerous charts and graphs to help aid in understanding the concepts presented. This book takes the reader step by step through configuration of all of the commonly use techniques and gives the user a good understanding of not only how to enter the commands but also what the commands do and how they interact. The topics covered in this book will give a CCIE R/S candidate essentially all of the skills needed for the QoS portions of the CCIE Practical Exam. The book covers all of the currently available traffic prioritization and queuing methods in a high degree of detail. It is, I think, geared towards an audience of knowledgeable professionals who already have some knowledge in the area of QoS. The book provides a reader with the tools necessary to implement virtually any needed QoS features in his/her own network. I would rate it as a MUST HAVE reference for anyone who might be required to implement QoS in a Cisco environment. This is a winner for Cisco Press. It proves once again the commitment to excellence of Cisco Press and delivers a book that is very useful to anyone involved in the implementation of the topic it covers. The authors have taken a difficult subject and broken it down into manageable chunks. At the end of the day the user will have a good understanding of the broad topic of QoS and have the tools necessary to implement it in a Cisco environment.

CiscoPress's "Cisco DQOS Exam Certification Guide" by Odom is a best-of-class book. The book is not for the meek - weighing in at over 850 pages, the book is a sizable investment of time and energy to properly appreciate. While the book was mainly written to be utilized for a few QoS exams, I'd expect to see this book on the bookshelf of many CCIEs or CCIE wannabes (including myself).

The beauty of this book is that it covers QoS in a depth that is not equaled elsewhere. For example, the book's first chapter, simply an overview of QoS, is almost 80 pages (some overview)! The first chapter succinctly describes the differences and nuances of the enemies of QoS - delay, jitter, bandwidth and packet loss. The second and third chapters do a great justice at trying to explain the dizzying array of tools available to adjust QoS - the different classes of tools and the differences between classification and marking. And so forth..., each chapter does a great job at explaining the mysteries of QoS.

Of course, with any book of such complexity, typos must be expected. Two typos that I noticed are:
-on page 333, I believe the correct Bc should be 93.75ms.
-on page 456, FRED can match on layer 4, not layer 3 protocols

If I had a `Top 10' for books that I feel would be necessary for the CCIE, I would place this book on the list. I have not been able to find the same explanations for QoS on Cisco's website or in other networking books.

I give this book 5 pings out of 5:
!!!!!

Let me just start off by saying that I wish I had Wendell Odom's Cisco DQoS Exam Certification Guide a few months ago when I was studying for this exam. I had looked at a number of other Cisco Press and non-Cisco Press books and could not find one that adequately covered the topics in the exam. This one covers all of them and more.

The book starts off by listing all the exam topics that will be covered in both DQoS 9E0-601 and QOS 642-641 exams and then explains how to interpret those often nebulous expectations. Do not get me wrong. It does not give you a blow by blow of what is on the exam but rather informs you of how test makers come up with course objectives and a method to use in studying. I found this very helpful. In fact, I wish someone had taught me that as a freshman in college.

If you are familiar with Cisco Press Exam Certification Guides you will not be disappointed in the familiar format. Each chapter starts with an overview and "Do I Know This Already?" quiz. I always find these helpful in determining my level of knowledge on a particular subject and those areas I need to study.

It then proceeds to the meat of each chapter. They are filled with many useful diagrams and tables that do a wonderful job complimenting and expanding Odom's covering of each chapter. There are plenty of switch and router configurations that also provide help in giving real life examples of how QoS is implemented.

Each chapter then wraps up with an excellent Foundation Summary and Q&A section. Answers to the questions are found in an appendix in the back of the book.

In general I found all of the topics covered as well, if not better, than the DQoS class I took to study and pass the test. In particular I found the first two chapters great in providing a great overview of QoS, its architectures and tools. I have used Odom's example of bank teller lines, with a number of customers, to provide a way of explaining the difficult topic of QoS and it quickly resonates with them.

I also found the last two chapters on QoS Design and LAN QoS very useful. The LAN QoS chapter provides information on the 3550s and latest Modules/Supervisor Engine cards for the Catalyst 6500 and 4500/4000. I have already used this information as a resource on a project. The design chapter has also been useful in helping me "flesh out" customer's goals and providing design recommendations based upon those goals.

In conclusion, I always feel that for a study guide to truly be useful, it must have some use after the exam. Wendell Odom's Cisco DQoS Exam Certification Guide certainly does that well. It will not only be sufficient in providing you the information that you need to study for and pass the test, but it will certainly be useful as a quick reference guide on many of the topics covered. I plan on having it with me from the project planning stages to the optimizing and troubleshooting stages (although if your good and follow his teachings on the former you probably will not have much of the latter). Thanks Wendell for another well written and useful book.

Be sure and buy the digital version, so you can be stuck reading it with Adobe's sad excuse of an ebook reader.

Learning to troubleshoot, whether it's hardware or software or router for that matter, requires and understanding of the way troubleshooting works. Cormac Long put together and excellent reference manual to make sure you have the ability to make router work with little help.

In the first three chapters you get material on testing and diagnostics and the tools you'll need. Chapters 4 & 5 take on topics like serial communications, X.25 and frame relay. Finally in chapters 7 & 8 comes the routing protocols like RIP, IGRP, EIGRP, OSPF and BGP. There is also trouble-shooting help for other operating systems like Novell, AppleTalk, and IBM and switched Ethernet. Long includes review questions, hands-on exercises as well as diagrams, figures, tables and screen shots.

Overall a very complete reference manual to have with you.

I passed the CCIE lab 2 months ago. I fortunately bought this book in April and it was my number one reference by far! Packed with complex configurations and troubleshooting scenarios. All are explained in a detailed step by step manner. It covers everything EIGRP,OSPF,BGP,DLSW,IPX,Apple the works. I feel the need to express my gratitude to the author especially when I saw a review that is completely at odds with the other glowing reviews. I notice this reviewer (unlike the other ones) gives no information as to why they formed this opinion... Interesting... Anyway, my advice is simple- don't ignore a book that could help change your career, like it did mine.

Not much I can add to the already glowing reviews of this book, but I'll try. I used this along with several other books in prepping for the CIT exam, but this is the one I'm already rereading after successfully passing the exam.

Plenty of real-world information is packed into this highly-readable book. This one might not have the hype other Cisco books do, but it should. Just enough screen readout to illustrate what's going on. Great review questions.

I really cannot recommend this book highly enough. I started using it late into my CIT prep and found myself wishing I had gotten it earlier. Do yourself a favor and pick up this excellent work. I look forward to the author's next book!

I found this book the best for indepth detail into troubleshooting a variety of issues. Goes further than any of the other troubleshooting books( Syngress and even Cisco's CIT book) and actually the best Cisco book that I have read. It covers troubleshooting BGP and DLSW, unlike any of the other books and has been extremely useful for the job and for studying for the CIT exam.

A very good reference guide for any new/existing cme/cue deployment. Specifically the sample config guides were very useful. Overall this book is well written.

Cisco IP Communications Express: CallManager Express with Cisco Unity Express (ISBN 1-58705-180-X) is an all-in-one resource for configuring, managing, and troubleshooting the Cisco CallManager Express (CME) solution. It is almost 900 pages and is well organized into five parts: overview, feature operation and applications, administration and management, maintenance and troubleshooting, and appendices. If you are involved in configuring or maintaining the Cisco CallManger Express, this book will provide you with all the information you need to get your work done.

Cisco CME is an integrated solution offered by Cisco for meeting the IP telephony needs of small businesses or branch offices. The CME solution, which consists of the call processing feature and the voice mail feature, runs on the Cisco routers ranging from the 1700 series to the 3700 series and beyond. Whereas the CallManager suite offers centralized approach to building out an enterprise wide VoIP network, the CME is meant to serve the needs of smaller businesses or to integrate seamlessly into the larger, enterprise solution.

The book is well written and starts out with a high level architecture of the deployment scenarios for CME. The second part gets into the features and applications side of the solution. This part is where the crux of the book lies. It presents a detailed coverage of the commands used to configure the CallManager solution under various scenarios such as implementing different call features, integrating VoIP with PSTN, and deploying CME as part of a larger CallManager solution. This part presents a thorough coverage of Unity Express (UE), the voicemail module of the CME. The third part relates to the management of CME. Particularly useful in this part is a real-life configuration example as it illustrates and brings together a lot of the material covered in the earlier part of the book. Part four gets into the essential topic of troubleshooting the CME solution. It provides useful tips and solutions for common problems found in deploying the call processing and voice mail aspects of CME. This is definitely a very useful section of the book. The last part, the appendices, has reference materials and scripts used in the book to make daily tasks easier etc.

One of the strong points of the book is a multitude of sample configurations. The authors provide sample configurations throughout the book to help illustrate the concepts being presented. This sample configuration goes a long way if the reader has the task of actually configuring CME. The other strong point of the book is the depth of coverage given to each topic that is discussed. With the exception of a handful of topics (one in particular which I'll mention), the book never glosses over any topic; rather it covers it in detail, ensuring that most aspects of the topic are addressed. The exception to this was the coverage of the D/A module(s) used for attaching analog devices to CME, such as a fax machine. Given that analog fax machines still constitute a critical part of any business, I would expect this topic to be covered in detail. However, I found that no configuration examples were provided on how to configure this in the CME suite.

In summary, this book is a great all-in-one reference for configuring and managing CME. I would highly recommend it to any professional tasked with working on Cisco's CallManager Express.

overall this book is very good. I like the examples it presents to make thing clear, and also the broadness of topics it covers.
Since Cisco IP Telephony evolves so quickly, I wish Cisco will release newer editions with updated technologies. in particular I was hoping this book should contribute some to SIP and its deployment in UCME environment.

I've used this book as a main reference for my first complete implementation of CCME and CUE. I said "main" reference instead of "only" reference, because there are few small gaps to be filled by Cisco on-line documentation, but the deficiencies are too small to justify anything less than 5 stars. Additionally, there is a lot of general (IP and traditional) telephony information so even a relative beginner, after reading this book, will be able to intelligently interview future users (Chapter 5 is simply brilliant!), design quite complex system with many fancy call features, and even create scripts for quite sophisticated Auto-Attendant options. Certain concepts are not explained in complete detail (for example dial peers or voice ports), but deeply enough for the needs of CCME.

A must have book


This book is a great tool for full and complete understanding of Cisco's IP Communication Express. The structure is geared to first provide a foundation with an overview, then moves into design and implementation the book is organized into different parts that provide great coverage of all aspects.

Part I starts with introducing IP Communication. The coverage begins by taking you on a journey into what Cisco IPC is, the benefits of IPC, and the architecture of IPC networks. The one thing you notice is that the authors took great care in organizing the chapters. Each chapter is well written and easy to follow along. This makes the book a great choice as either a first learning book or as a refresher book for experienced professionals looking to augment their knowledge. One of the first chapters shows you the features and functions of the various gateways, WAN interfaces and IP phones available for use in an IPC network. This allows you to pick the best equipment for your particular solution. I believe this is great because it allows you learn some features of the product in order to decide if you would like to research it further; this helps streamline the process of design and political issues. Another section of the Part 1 goes over the architecture of IPC. You will learn the ins and outs of what happens at a low level. You will learn a-lot of core information; get an introduction to equipment and technologies that can be utilized.


Part II of this book is where the fun begins. Chapter 4 goes over the IP phones in more detail. You are taught about features and how to configure the individual phones. The chapter is short and to the point. Chapter 5 is an incredible book where the engineers' ears will perk up. Call Manager Call processing features are presented in this chapter. The topics here include hunt groups, call parking, shared lines, intercom, paging and much more. I really like the configurations and examples in this book. With this chapter you will be able to quickly implement the CM features.
The next chapter deals with Connectivity to the PSTN. The focuses in this chapter are signaling and how to handle the inputted digits. One of the only faults I think with this book is that chapters 5 and 6 should be swapped.

Part III and IV cover Administration, Management, Maintenance and Troubleshooting
Now is really where the techies cheer up. Here is all the goodies on how to setup CME, UE, and what to do if problems arise. The gold mine is located in these 2 parts.
These chapters provide the reader with detail and examples to help reinforce all that is being explained.

I don't want to spoil this book or be long winded so I will say the remaining pages of this book are well worth the read. It covers everything you need in order to obtain a solid understanding of Cisco's IPC. There is no area that isn't covered with attention to detail. The authors provide quality information that is very useful in all areas of understanding and implementation of Cisco IP Express. The reader will come away with exceptional and relevant knowledge to do anything needed with IPC. I got this book to help augment my 4+ years with Cisco Voice products, I feel that it did help cement my knowledge and also taught me quite a few new things.


Brion S. Washington

Before Sarah Ruhl was a playwright, she was a poet. This is not a great surprise. I mean, just look at the format, imagery and dialogue found in The Clean House and Other Plays. This is drama, yeah, but it is drama that even contains poetic line-breaks!:

I feel I can deposit my pain
right there--like a coin, into a hole.
(from Melancholy Play, page 236)

In a March 2008 New Yorker interview, Ruhl calls herself "a fabulist." She is someone whose characters build rooms of string and travel in raining elevators (Euridyce). In another story, Ruhl echoes Monty Python's idea of jokes that can kill--only hers are used as mercy killings (The Clean House). Ruhl's lesbian cowboy seems natural riding imaginary horses in Pittsburgh (Late: A Cowboy Song); and watch where you step, because the depressed are turning into almonds at almost every turn! (Melancholy Play)

The experience of reading plays is a different one from that of reading other fiction or non-fiction works. Plays stretch the mind to consider subjects such as lighting, sound, and props. As a list given here, such material might be perceived as mundane and dull. In Sarah Ruhl's hands, they become magic. A lack of narrative and the addition of technical details doesn't mean that the nuances of emotion are left behind as something only the actors can manage. Tears, real tears, are no doubt regularly shed as Ruhl's readers feel the beautiful emotional-roller coaster moments on these pages: the strong father-daughter bond and ridiculousness of new romance in Euridyce; the love for parents and heartbreaking compassion of The Clean House; the true and false loves of Late: A Cowboy Song; and the sweet disorder of Melancholy Play.

Ruhl's characters are full of wonderfully playful, bizarre contradictions: For example, the psychiatrist in Melancholy Play, LORENZO THE UNFEELING, takes every opportunity to enlighten the people he comes in contact with to the sad, tragic details of his childhood and to the fact that he not only feels, but has gone completely overboard, falling in love with his melancholy patient, Tilly. A Brazilian housekeeper detests housekeeping, and longs to be a comedian. A woman is irresistible to all men when she is miserable, but the moment she finds happiness, the world shifts and almost no one can stand her any longer.

Perhaps most fun of all reading a Sarah Ruhl play are the stage notes, which one would never have the opportunity to enjoy if sitting in the audience and watching the thing. In Melancholy Play, for example, Ruhl has notes about the casting.

Frances and Frank, we learn later in this play, are twins. However, in the world of this play, there is no need for twins to resemble each other. If your Frances and Frank look nothing alike, simply change this line on page 315: "TILLY: My God! You look exactly like her!" to "TILLY: My God! You look nothing like her!" or even: "TILLY: My God! You look a little bit like her!"

The Clean House and Other Plays is a collection of silly, enchanting and weird stories that, despite their oddness and impossibilities, still hold the ring of truth. Ruhl writes in a way that is so human it is impossible not to be moved. Having never seen a Sarah Ruhl play produced, this writer can tell you that it's not the least bit necessary to enjoy this book. It stands on its own as a great piece of literature.

This review first appeared on Night Times.

I read a profile of Sara Ruhl in THE NEW YORKER and was intrigued by the lack of psychologizing in her plays. So I bought a book of her plays. There's some good stuff in there, and some very cliched aspects as well. Ruhl seems to suffer from a bit of shame deriving from her white midwestern roots.

This anthology is reasonably priced, by a woman, and contemporary, rather than modern. My Absurdism students will be able to select which play or plays they wish to examine.

Sarah Ruhl is writing the very best contemporary drama. She's on fire in these plays.

Sarah Ruhl is arguably the most talented, inventive, and poignant female playwright of our generation. Her beautifully crafted plays glow with humor and a deep understanding of the human mind; Sarah Ruhl is a thought-provoking genius.

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You will not be disappointed with this book. Whether you are a consultant/trainer, supervisor or simply would like to better manage your personal relations, this is the book for you. Great exercises - excellent definitions and insights. This is a super buy!

The book conveys the author's approach and techniques for effective coaching, starting with a model to help an observer see the big picture, followed by eleven stories to examine coaching in action, and twelve coaching tools used with success in the field. A highly useful and insightful book that brings the reader, to the extent words permit, into contact with the coaching process. Very highly recommended.

The practical and innovative tools contained in this very original book are described in an authentic and engaging manner. I recognized many of my own clients in the deft descriptions and stories provided by Thier. I often felt like I was in the midst of a lively coaching tutorial. Creative applications to my own coaching practice were sparked for me as is evidenced by the numerous folded-down page corners on my copy! I know that I will return to Coaching CLUES to refresh my thinking and practice. Thier is an artist.

There has been a lot written on coaching. What sets this book apart are the compelling stories and practical tools for getting results. Thier's wisdom and experience come through on every page. Anyone engaged in coaching (as a coach or client), or anyone who's just interested in self-improvement, will benefit.