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Like a wise old friendReview Date: 1998-11-02
Best no non-sense business handbook for "Fastrack" managers.Review Date: 1999-10-05
Interesting, enjoyable and extremely substantive.Review Date: 1999-10-12
Best no non-sense business handbook for "Fastrack" managers.Review Date: 1999-10-05
a concise primer for today's fast moving business worldReview Date: 1998-12-30

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A must readReview Date: 2008-08-28
Glass's writing is accessible, authoritative, and interesting. But, that is just the start. The real punch in this book comes from his creativity and innovation in weaving together the ways in which cultural processes have impacted how we see public education.
if you care about public education at all, you must read this book.
Certainly True in TexasReview Date: 2008-08-02
You can't handle the truth!Review Date: 2008-05-08
My intent would be to use this book in a graduate seminar course and have students produce evidence that either challenges or supports many of the book's claims. The reader who is familiar with these topics may question the accuracy of some claims but in the end, the book does what it is supposed to do - it leaves the reader thinking about and wanting to discuss the book with others.
Worth a LookReview Date: 2008-04-29
~ Dale Lange
Professor Emeritus
University of Minnesota-Twin Cities
You'll Learn Things You Didn't Know About SchoolingReview Date: 2008-05-12
The sub-title is also problematic. The book deals with the politics and economics of education in the US. Accepting the five projections in Chapter 10 in no way defines the 'fate' of public education in the US. That will be what 'we' make it. Glass' analyses of current belief systems regarding education are scathing. But belief systems can be changed (per George Lakoff's work). And overriding beliefs is Boulding's wisdom: "We make our tools and then they shape us." Combine this with the wisdom of Josiah Royce, emblazoned over the stage at Royce Hall, UCLA, (when I was a student. They remodeled the building and I don't know what's there now): "Education is learning to use the tools humanity (Royce said 'the race' but 'humanity' would be the term used today) has found indispensable" and you have a pretty good two-sentence guide.
Ironically, in the end Glass goes soft-headed, " The only reform [sic] that stands any chance of making our public schools better is the investment on teachers--to aide them in their quest to understand, to learn. Go become more compassionate, caring, and competent persons." (p. 249) That's a fool's errand--well-intentioned, but foolish in the sense that it hasn't had the intended consequences in the past and offers little for the future. If Ray Kurzweil's projections in "Singularity" are even half-right, it's going to be a different future for instruction.
My story of how US schooling got to where it is currently is simpler than Glass' story. As Glass states, prior to the mid-50s the aspiration was to enroll all kids in high school. Prior to that time, schools handled instructional failures by tossing kids out or counseling them out. With "full access," weaknesses started to show.
Historically, all media information regarding schooling was local, focusing on athletics and 'human interest' anecdotes. Even today, only a handful of newspapers cover schooling nationally. That gain is an important consequence of NCLB, but even there the accounts largely swallow whole governmental news releases.
The move that began in 1965 to make schooling a matter of national interest was important. The subsequent history could be titled "Bureaucrats, academics, and publishers." The small number of individuals who constituted the Beltway Consensus bought, and still buy, Jim Coleman's contention (based on shoddy "research") that "families matter more than schooling," "education spending is unrelated to educational achievement," and "school integration across socioeconomic lines (and hence across racial lines) will increase Negro achievement, and they throw serious doubt upon the effectiveness of policies designed to increase non-personal resources in the school." (The self-serving interests Glass exposes are evident.)
By the mid-1980s it was all-too-clear that "school integration" was not getting the job done. "High standards "was the answer, culminating in the "Goals 2000" legislation. Of course 2000 came with none of the goals met. No one recognized that the "standards" were rhetoric masked as "content." The consensus was that "accountability" via standardized achievement tests is the answer. Hence NCLB. (Same self-serving interests.)
What has the academy been doing? Not much. Glass tells that story. What he doesn't explain is why those who understand the flaws in NAEP and all standardized achievement tests have sat with their thumbs in their mouths.
Publishers are culpable in that they provide the tools that define schooling instruction. The publisher line is that they "only respond to market demands." This means they're unaccountable and unregulated. Their 'offerings' are junk, but bureaucrats and academics give them a free ride.
So what to do? Again it's a simple story. Borrow from the corporate world the notion of "business intelligence" and "key performance indicators." Also borrow from the IT sector and several large corporations the notion of structured "certification of capability." This "gets a handle" on schooling and permits real cost-benefit analysis of instructional accomplishments. Further, recognize that schools today provide important societal services (e.g. health screening and nutrition provision) in addition to instruction. Ironically, instruction is the weakest benefit of schooling and the other benefits go unrecognized.
A few final reactions: "Appendix A: Notes on Theory, Research, and Policy" alone is worth the price of the book. If it were read by every student as a freshman, every legislator, and anyone remotely concerned with schooling, the future of education would be a good deal brighter.
The practice of documenting with footnotes on the relevant page as well as references and indexes at the end of the book is welcome and should be standard practice. The use of footnotes is judicious and the occasional accompanying elaboration makes the communication more interactive.
The exposition is a model of 'good writing.' Strunk and White, where ever they are, are no doubt exchanging high-fives. someone followed their advice. I didn't always buy what Glass was saying, but there was never any doubt about the substance of the communication. The communication warrants consideration by anyone in any way concerned with US schooling.


Pure genius - Colin Duriez does it againReview Date: 2008-09-25
Helpful Biography of a Great Theologian and ApologistReview Date: 2008-10-08
Francis Schaeffer was born in 1912 and lived quite a tumultuous life until the Lord took him prematurely from Cancer in 1984. Growing up poor in Pennsylvania, he studied hard in school and sensed the call to pastoral ministry. He studied at Hampden-Sydney College and after studied for his seminary studies at Westminster Theological Seminary and then finished at the new Faith Theological Seminary which was formed out of controversy at Westminster. Much of Schaeffer's apologetical thinking was developed under the Father of Presuppositional Apologetics, Cornelius van Til (although he departed in some key areas). Schaeffer saw how Christianity affected all of life. This thinking is what began his great cultural studies and how he developed the thinking that one could see where one was at and where one was going by studying the development of cultural expression in previous years (areas of art, music, philosophy, etc.). Serving as a Presbyterian pastor for a number of years he convinced the denominational body that a survey trip of Europe was necessary following World War II to see how the New Theology there had affected the churches. Schaffer's trip was something that changed his thinking and developed a new approach to ministry as he sought to intellectually address issues in the growing modernist and soon-to-be postmodernist society. This resulted in the founding of L'Abri (The Shelter) in Switzerland where Schaffer could meet with those who were searching and talk openly about how Christianity was relevant and addressed issues of culture, the arts, and everything. Through Schaeffer's speaking and writing, vast amounts of believers became in-tune with what was going on around them and were becoming more and more willing to present Christianity as culturally relevant and intellectually responsible.
There was much controversy and pain in the life of Francis and his wife Edith. People did not understand their new approach to ministry by interacting with people on this kind of casual level at L'Abri. The schedule was intense and with people living with the family it often took tolls on the family relationships and on health in general. Schaeffer though saw himself as being a defender of Christianity by presenting the Christ of the Scriptures and how all men everywhere need to be transformed by Him. Schaeffer's unique approach allowed him to reach people who were not being reached by the church. The intellectuals of the world turned to Schaeffer as the one who presented a culturally relevant Christianity. To this end he was greatly used of the Lord.
Duriez traces all the events of the life of Schaffer from birth to death in a very readable way. He presents the life of this man and his family as a choice servant of God. This is a solid contribution to the history of evangelicalism in the last decade, to the history of apologetics, and ultimately, to the life of this man, so often misunderstood in his own life and today. The only real weakness is that Duriez does not interact with his theology as much as would be helpful. He admits in the beginning that this is not a theological biography, but one is necessary. Duriez offers a helpful look at the life of this man. Now, someone must look at the theology of this man to continue to better help the church. But, this book is highly recommended as a well-written account (from the very mouths of Schaeffer and those who knew him best) of the life of pastor turned denominational leader turned missionary turned prophet and apologist. May all of us have the dedication that Schaffer did for the cause of Christ today in our ministries. Read and be challenged and encouraged by the work of God in the life of His servant.
Finally, ObjectivityReview Date: 2008-07-27
Colin Duriez is sympathetic toward the Schaeffers and deeply appreciative of the time he studied under Francis, yet at the same time he is engaged in writing an authentic and carefully researched biography, of telling "true Truth" (to use Schaeffer's nomenclature) about this extraordinary man. While noting Frank Schaeffer's very subjective memoir, and even quoting from it on occasion, he acknowledges that it added little to what he already knew (little, that is, that can be documented, that actually squares with reality). What he takes issue with is Frank's contention that his father kept up a "facade of conviction" in his latter years, something he says is not borne out by the evidence. And that's about all we hear of the strange memoir until near the end of the book where, in a footnote, Duriez cannot seem to restrain his feelings, noting that "he [Frank] is at times in error over fact or interpretation . . . in his unashamedly subjective and at times bizarre memoir." That's a restrained critique by a historian.
But enough of what the book is not. What it is is the best biographical treatment of the man and his mission that has yet been written --- scholarly, without being pedantic or lifeless; sufficiently nuanced, without chasing every thread of the man's life and work; sympathetic, and yet not avoiding the truth about the man's weaknesses and struggles. If you want to feel what animated Francis and Edith Schaeffer, to be caught up in the emotion of what they felt, read Edith's Tapestry and L'Abri. (Set aside sufficient time for their combined 906 pages, however!) But this is the biography for most to read, as it is concise and yet comprehensive enough not to miss any important detail of their story.
In eight chapters and a total of 208 pages, Duriez covers Schaeffer from birth in 1912 until death in 1984 from cancer. Along the way he speaks of his conversion, his years as a pastor, his involvement with the separatist movement and subsequent divergence from it, the L'Abri years, and the latter years of films and more political involvement. What emerges is a portrait of a man who, like any Christian, matured in faith and whose understanding of scripture and culture developed. And yet, looking at Francis Schaeffer's whole life, there no sense that he was a wholly different person in 1975 than in 1955. What comes across is his integrity and consistency. And while Duriez acknowledges Schaeffer's occasional anger or impatience, and even his depression, none of this does anything to damage his reputation. They endear him to us, demonstrating his humanity and his honesty (as these failings and struggles were acknowledged by him to those who knew him).
For most who are familiar with the Schaeffers and who have, perhaps, read Tapestry and L'Abri, much of what is written here will be familiar and unsurprising. What Duriez's succinct book does, however, is provide a kind of condensation for those much longer stories. I found myself drawn back into memories of some details contained in those books that were not included here, a very helpful effect. But the book is more than a revised Tapestry. It also contains excerpts of fresh interviews with the daughters of Francis and Edith Schaeffer: Priscilla, Susan, and Debbie. Once again, there are no surprises, and yet it is helpful to hear their memories and to hear the respect they had for their parents. Then are many other interviews as well, with L'Abri workers like Os Guinness and Dick and Marti Keyes, and perhaps going back farther than any other, with Hurvey and Dorothy Woodson (who actually had a L'Abri in Italy in the late 1950s). Dorothy said that "When Mr. Schaeffer would talk to you, there was nothing else in the world that was going on. He was totally focused on you and what you were talking about. . . ." Great comment. And that's how it goes. Real insights are given into the character of the man. Much is there to emulate.
I recommend Francis Schaeffer: An Authentic Life. If you think you already know him, this summary study of his character will sharpen your appreciation for him. If you don't know much about him, you'll meet someone you want to know better. And if all you've read is Frank Schaeffer's Crazy for God, remedy ignorance: get the "true Truth" here. (taken from www.outwalking.net)
Excellent BookReview Date: 2008-07-28
This book is excellent for anyone attempting to see the "man behind the message." It is valuable to understand why Schaeffer wrote what he did and, more importantly, why he became politically active later in his life. I would recommend this book to anyone wishing to understand exactly who Schaeffer was.
Introducing Francis SchaefferReview Date: 2008-08-01
Francis A. Schaeffer was perhaps the most influential Christian apologist of the latter twentieth century. His fame was such that even Time magazine reported on his "mission to intellectuals" in 1960 and noted his passing in 1984. Yet few individuals today, even among evangelical Christians, know who he was. He studied the changing culture of the sixties and seventies and tried to make it understandable. But like many of the best known cultural icons of that "Age of Aquarius," only those who knew him or where influenced by his diverse ministry still remember him. It is largely they who keep his many books in print. The Swiss alpine study center (L'Abri) founded by he and his wife Edith remains a destination for individuals seeking answers to life's many troubling questions. There, or at its branches in England or the U.S.A, individuals are encouraged to challenge the relativism of our postmodern age by asking if there is such a thing as truth (i.e., truth spelled with a capital "T") or merely many truths.
Colin Duriez's new biography, Francis Schaeffer: An Authentic Life, is a brief, straight forward, chronological biography particularly suited as an introduction to the man and his important intellectual contributions. It is not, as claimed by its author in the Preface, "a comprehensive biography." Those already familiar with Schaeffer will find nothing new here. It has all been said before in other books about Schaeffer and L'Abri. Those looking for a discussion and assessment of Schaeffer's ideas or methodology will be disappointed. That must be found elsewhere.
Duriez's biography of Francis Schaeffer is a glowing tribute to a teacher by a devoted student. But saying so is not meant to diminish its value in any sense. It is well-written and a pleasure to read. For the newcomer to Francis Schaeffer, it is the best introduction available in print, well worth the price and highly recommended by this reviewer, who, like Duriez, is a great admirer of Scaeffer and former student of L'Abri.

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Start here to learn about the Faith at Work movementReview Date: 2008-10-09
An Insightful and Important BookReview Date: 2007-08-28
For employers, however, creating a "faith friendly" workplace feels risky. David Miller's God at Work is an important new book that provides the context and vision to help employers with this issue.
Mr. Miller's timing could not have been better. With retiring baby boomers and the coming shortage of labor, employers will need to create more attractive workplace environments to attract and retain the employees they need to meet organizational growth goals. (Consider this: the U.S. Bureau of Labor Statistics projects a shortage of 35 million workers in the decades ahead; Google has reduced its growth goals because it can't find the people it needs to meet the market opportunity; and, according to the consulting firm Booz Allen, half of the current labor force in the oil and gas business will retire in the next five years.)
Another reason employers should consider creating a faith friendly work environment is that the character values encouraged by most belief systems --humility, work ethic, integrity, honesty, open-mindedness, etc.--improve organizational performance, a case my co-authors and I made in our just-released book Fired Up or Burned Out: How to Reignite Your Team's Passion, Creativity, and Productivity.
Making the workplace faith friendly is wise. David Miller's book is an indispensable resource for anyone interested in this issue or responsible for making decisions about workplace policy in organizations.
God at WorkReview Date: 2007-02-05
The author also develops an integrating framework for these four characteristics and accepts each as valid and necessary.
This book's 40 pages of endnotes are as much, if not more valuable, than its 150 pages of text, for anyone who wants to become familiar with current theory and its praxis through current leaders and organizations in the faith and work movement, primarily in Christian America.
The book also, tacitly at least, indicates the past and, by and large, current scope of faith at work - the focus remains primarily on the individual in his/her cubicle, with little consideration to what 6.4 billion people are together doing as God's "creation caring-for creatures" on planet earth via their capabilities and activities in stewardiship, restoration, redeeming of God's creation on planet earth.
Maybe David Miller will move on to this in next book!
A Daring Vision for GOD AT WORKReview Date: 2007-02-20
The daring vision is for Global Corporations to become "faith-friendly" and build policies to honor and respect the spiritual dimensions of employees. Some Fortune 500 Companies are moving in this direction, such as Cocoa-Cola, PepsiCo, and American Express, with informal employee groups meeting regularly on company premises to discuss issues relating to faith and work. As we look down the road, Miller believes we must, as global citizens and companies, prepare ourselves to understand different religious practices and orientations to avoid situations of religious discrimination and harassment.
To make the Vision work, Miller has developed a new topology and language to transcend the old labels and stereotyping and to allow for a fresher communication. Gone are the old polarizers: liberal vs. conservative; evangelical vs. mainstream; Right vs. Left. Miller identifies four diffent modes where individuals express their quest for the integration of faith and work. The 4 modes are:
ETHICS (Personal virtue, business ethics, social and economic justice)
EVANGELISM (Expression of faith, for Christians and Muslims)
EXPERIENCE (vocation, calling, search for existential meaning)
ENRICHMENT (prayer,meditation, self actualization, New Age)
Developing these communication tools and a self awareness of ones natural mode(s)is affirming to oneself and the key to enable respect for and movement into other modes. Some might operate in all four modes and will experience a very rich and dynamic integration of faith and work.
GOD AT WORK is extremely well written and succinct (153 pages) and is easily accessible to the layman. Scholars of theology and management will be challenged and impressed with Miller's approach and ideas.
Faith at WorkReview Date: 2007-02-06
The sociologists tell us that Americans are spending less time in community and civic organizations and more and more time at their workplace. While it seems natural, then, that people's faith would be brought to work, it is not always obvious how this has been or can be done with integrity and sensitivity. The history of the movement broadly illuminates this issue, and the author's encouraging nudges toward a mature understanding of how this can be done in today's business world speaks to the present situation authoritatively.
While there is a wealth of information and history "out there" when it comes to the Faith at Work phenomenon, it seems to me that it has rarely been approached in such a scholarly and savvy way. This book, therefore, is long overdue and will be an immense aid to the newcomer to this Faith at Work phenomenon or those already well-versed in its history and where it might be heading. The structure of the book serves to bring newcomers up to speed quickly with historical and structural explanations, and the reader is soon immersed in the thick of the movement with all its promise and potential pitfalls.


Power for ProsperityReview Date: 2005-12-17
Make RoomReview Date: 2005-11-05
This book made such a difference!Review Date: 2005-10-22
Sincerely Life Changing Review Date: 2005-10-24
Grasping God's WillReview Date: 2005-09-14

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Practical Application for the Mystically DeterminedReview Date: 2001-11-26
Apply the soul's work in an "acceptable" format that won't raise the eye brows of CEOs. Execute exercises that seem sincere and truly contribute to well-functioning individuals and organizations. Review organizational and personal experiences with the new perspective of eight steps of the change journey realizing that they do exist, and how you can work with each step for the best possible outcome.
Highly effective in my work as a consultant and organizational behavioral specialist.
East-West FusionReview Date: 2001-10-16
A Bridge Across ForeverReview Date: 2001-10-30
ancient eastern wisdom and modern western organization problems.
The book illuminates both the practical and theoretical side of some of our greatest organizational issues, and supports leaders
in playing full rich transformational roles in organization change.
A review of "Guiding Change Journeys" by Rebecca Chan AllenReview Date: 2002-01-24
A "must read" in the field of organizational change!Review Date: 2001-12-01
In a spirit of integration, the book implies throughout that successful organizational change is dependent upon individual and group psychological approaches, conceptualized within a systemic framework. The author's intention seems ultimately holistic, in that she continually addresses issues of mind/body/spirit, whether individually or organizationally.
Though the book may seem esoteric and philosophically dense at times, it carefully balances the more theoretical introductions to each chapter with a plethora of practical examples and exercises, which bring the theory to life and make the concepts infinitely usable. The overall impression is a treasure-trove of ideas. The many insights, methods and resources are offered by the author as gifts, with the invitation to "tinker and improvise" in order to adapt them to one's own needs.
In this simple offering, Chan Allen summarizes the heart of her book as a journey of discovery - which may well alter the life of the change practitioner, as well as the very nature of his or her organizational context.

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The keys to fundraising successReview Date: 2003-09-06
The keys to fundraising successReview Date: 2003-09-06
HIDDEN GOLD IS REAL GOLDReview Date: 1999-12-18
EssentialReview Date: 2000-06-06
Hidden Gold Totally RevealingReview Date: 2000-07-07

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A great resourceReview Date: 2007-08-04
Excellent Story of Christian North American History!Review Date: 2004-06-25
Noll describes the spread of Christianity from the Roman Catholicism of the 1500s to today's pluralism. Particulary enjoyable were the chapters on: the Puritans, The Great Awakenings, Churches in the American Revolution, Evangelical America during the Civil War, Intellectual Challenges to the Christian Faith in the Early 1900s, certain personalities (Billy Graham, Martin Luther King, Fulton Sheen), and the Southern Baptist Convention.
A very interesting read, I highly recommend the book to anyone interested in the history of Christianity in America!
Read and enjoy and do not be turned off by the size of the book!
A History of Christianity in the United States and CanadaReview Date: 2007-10-17
Mark Noll's works are always good.
History in America - The Religious HistoryReview Date: 2007-09-07
How religion in America escaped state controlReview Date: 2008-01-14
Of course Noll's book holds far more, and is of interest to people of every denomination in Canada and the USA. I was just most impressed by the explanation of how religion in North America escaped state control.
--author of "Different Visions of Love"

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This is the book I have always wantedReview Date: 2007-12-11
His title says it all! GREAT BOOK!Review Date: 2003-08-21
Cooperman's book gave me strategies to make things different in my son's school. The bottom line of "How Schools Really Work" is that you have to ACT in order to make changes in your schools. I think I always knew that, but I wasn't really sure what the most effective course of action was. Cooperman's book completed the equation for me.
In easy, conversational prose, this former Commissioner of Education in NJ (during "Education Governor" Tom Kean's tenure -I have a feeling Cooperman had something to do with Kean getting that nickname!) opens the curtain and shows the inner workings of public schools; he debunks myths and offers countless practical and workable plans to help make a difference in your schools.
His caring for kids is evident, and like the former teacher that he is, Cooperman clearly wants to see his students (readers) succeed in their endeavors to change the educational system one school at a time.
If you really want to make a difference in your child's education, I highly recommend this book.
It is very practicalReview Date: 2000-07-13
taking charge of your children's educationReview Date: 2000-03-25
I'm an elected School Board member and I love this book!Review Date: 2002-11-23


Enjoyable and informative collection of thoughtful writings.Review Date: 1999-03-21
Excellent Multi-disciplinarian ApproachReview Date: 1999-12-09
Passages from Control to Entrepreneurial Freedom.Review Date: 2001-01-22
Principle 1: 'Complexity Is Managed Through Freedom': Success is no longer achieved by planning and control-but through entrepreneurial freedom among people at the bottom.
Principle 2: 'Cooperation Is Economically Efficient': Economic strength does not come from power and firmness-but out of the cooperative flow of information within a corporate community.
Principle 3: 'Progress Is Guided by Knowledge and Spirit': Abundance is not the result of material riches-but of understanding the subtle workings of an infinitely complex world.
There are the new laws governing institutions today, the economic imperatives that determine who succeeds and who fails, the keys to pioneering an unexplored frontier of boundless knowledge-The Infinite Resource" (from the Introduction).
In this context, Halal organizes this invaluable collection into three parts that each focuses on the principles outlined as below:
1. Halal writes, "Part I shows that today's hierarchical structures are being replaced by an emerging foundation of management based on enterprise. The complexity of a knowledge era has made our old command-and-control systems obsolete, and so entrepreneurial freedom is now crucial, not only in economic systems but also to permit free enterprise in organizational systems." Thus, authors of this part, S.Goldsmith, R.L.Ackoff, J.P.Starr, W.Gable, and M.Lehrer mainly focus on decentralized structures, self-supporting units, entrepreneurial freedom, internal competition, and accountability to clients.
2. Halal writes, "Part II illustrates how entrepreneurial organizations must also use cooperation to form collaborative communities. Knowledge differs from physical resources because it increases when shared, making collaborative working relations productive not only in strategic alliances but between buyer and seller, employee and employer, business and goverment, and other stakeholders." Thus, authors of this part, G.H.Taylor, R.E.Miles, J.Lipnack and J.Stamps, T.Holbrooke, and R.Oklewize mainly focus on virtues of teamwork, networking among internal units, shared knowledge, spherical organization, collaborative alliances, and corporate communities.
3. Halal writes, "Part III descibes the intelligent infrastructures now being built to guide this corporate community in creating powerful forms of knowledge." Thus, authors of this part, R.W.Smith, D.Walters, M.Malone, G. and E.Pinchot, R.Kuperman, and W.A.Owens mainly focus on global information networks, free flow of information, knowledge society, employee training, virtual organizations, strategic direction, and vision.
Finally, Halal writes that "the message my colleagues and I want to stress is that the world is entering such an uncharted new frontier, an epoch so fundamentally different that the old rules no longer apply. The conventional wisdom of the past must be replaced by concepts that conform with the new realities of infinite knowledge:
* Order can be best achieved-not through control and planning-but through entrepreneurial freedom.
* Strength comes-not out of power and firmness-but through cooperative community.
* Abundance flows out of-not material riches-but a subtle frontier of boundless understanding, meaning, and spirit."
Strongly recommended.
Excellent Multi-displinarian ApproachReview Date: 1999-12-09
An Invaluable Guide to the Coming Knowledge EconomyReview Date: 1998-09-26
It was, then, inevitable that the extraordinary advances in - and ubiquitous distribution of - information technology would in turn revolutionize the workplace. Dr. Halal breaks the presentations of his conferees into three sections: 1.) Creating the Internal Enterprise System; 2.) Forming a Network of Cooperative Alliances; 3.) Leveraging Knowledge with an Intelligent Infrastructure. The innumerable insights offered by Dr. Halal and his conferees would never fit in this review. Suffice it to say that the most successful organizations today long ago recognized that information technology created opportunities to broadly disseminate organizational information on the one hand and the more elusive [and hence invaluable] "tacit" or personal knowledge of their employees throughout their organizations, conferring upon all employees the ability to leverage all available organizational knowledge into innovations benefiting the organization, its employees, and its consumers. This leads the trend toward cutting-edge "mass customization." But it does not stop there. No sooner did organizations realize that they could unleash the power of knowledge internally than some recognized that the sharing of knowledge could greatly enhance relationships with customers, suppliers, and, yes, competitors which could be leveraged via coopetition - strategic alliances established to meet particular needs of individual clients at any one point in time. For decades, the rise of technology has created nightmarish visions of "1984" and HAL of "2001." Ironically, and perhaps - at first - counterintuitively, advances in information technology, by enhancing access of anyone in any organization with anyone else, anywhere, will make trust all the more important in public and private enterprises alike. Several conferees address the critical importance of disseminating all available information to employees to encourage innovation because, in fact, "the innovation cycle is now shorter than the planning cycle as customers are moving faster than companies' ability to manage." In short, if you cannot entrust your employees with your most sensitive information, you will be overtaken by another company that can. Another conferee notes: "Technology alone is inert. Trust develops and relationships crystallize in interactions over time and in moments of crisis. No trust without real relationships. No network without trust." It might, therefore, be one of the greatest ironies of the coming Knowledge Economy that technology will "re-personalize" relationships in the workplace while allowing all workers increased opportunities to make their own measurable [and thus rewardable] contributions to their organizations and alliances. Technology, as a tool, will free organizations and their employees from the more mundane business and governmental functions of measurement to engage their minds, individually and collectively, on an infinite course of creativity and innovation. Some provocative closing thoughts from this excellent book include the following insights from leaders of our continuing Knowledge Revolution: Bill Gates: "Two years is as far as long-term planning should go; anything beyond that is long-range dreaming..." General Electric: "The only way to be more competitive is to engage every mind in the organization." Ad agency Chiat Day: "Develop the ability to change faster than your competition or fail..." Dr. Halal: "The perfect company today is almost structureless. All that holds it together is its culture.
I cannot more highly recommend The Infinite Resource to all who are interested in understanding the enormous challenges, opportunities, and rewards - both personal and professional - to be realized as the Knowledge Economy reshapes our world.
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