Services Books

I found this book by literally crawling around on the floor of one of my favorite local bookstores. The title caught my attention and the front picture did me in. The Puppy Sister is an adorable read and very light-hearted. The story's easy to follow and the illustrations add the right touch to the story. The reading itself feels like it's somewhat for the younger set, but then again it's told from the point of veiw of an Aussie puppy.

For anybody who loves animals, I definatly suggest this book! It even serves as a good read-aloud book too!
If you happen to be a furre, you'll eat it up! :3

I read this book as a bedtime story to my son & I thought he'd never stop laughing & fall asleep! If you've never understood how a dog thinks, particularly an Australian Shepherd, this book is a must! I personally loved the description of how Aleasha (the puppy) couldn't stop herself from chewing things because her teeth just "itched" so badly! GREAT!!! I never thought of it that way! I raise Australian Shepherds & am going to be ordering a pile of these to go to my puppy's homes that have children.

I first read this book when i was 7 or 6 and throughly enjoyed it. Though when I read it very recently, I still found it good, but confusing at parts gramatically with the wording. It's about Nick, a boy who's always wanted a sister, and Aleasha, an aussie puppy who wants to be a girl. Overall, it was a pretty good book and I recommend it to people who enjoy a short, sweet story.

The Puppy Sister is a fantasy to be enjoyed by young or the young at heart. Alesha, a Aussie puppy doesn't understand why Nick (her owner)doesn't treat her like a person. Then, as she realizes that she isn't human, she decides that she can become a human. A true masterpice!

I have always loved reading, but when my first grade teacher gave me this book when i was six, I read a little of it, then put it down. It wasn't until six years later, I was browsing my book shelves filled with my childhood books that I found this book again. It was a school morning, but I picked it up anyways and started reading it. I couldn't put it down! Sure, it wasn't my reading level, but it was a sweet book, written in a way that makes you want to know what happens next. It's about a little boy named Nick who gets an Aussie puppy named Aleasha instead of his wish-a sister. Aleasha wants Nick to play with her like he would a real little girl, but he doesn't. So she comes up with a plan. She will turn into a human. What happens next? Read the book to find out, or read another review that theaches you more about it. Whatever!! But it's a really sweet book.

I am a medical transcriptionist and I buy this book every year. It is a wonderful quick reference. When using the Internet I have found drugs can come up with multiple spellings. To prevent multiple Internet searches, I use this book for accurate spelling of drugs.

One of the best word books for people who need drugs words at the tip of the fingers. Very good choice for people who type.

This pharmacy drug book helps me out a lot with my medical transcription job I do from home. It has the generic in lower case so I know when I am transcribing if I should capitalize it or not. It has the doses that the medication comes in and that helps. I like this book the best from all the other pharmacy drug books I've seen.

I use the Saunders Pharmaceutical Word Book (2008) in my work as a medical transcription QA specialist. New drugs are coming out all the time and I consider the book, updated yearly, to be an essential part of my job.

All the latest drug titles help me keep up with what the doctors are prescribing. Perfect for transcriptionists.

Christine West writes the ubiquitous guide on how to train your wait staff or be the best darn wait-person around. Humourous, witty and chock full of tips, your tips will increase and you will be the employee of the month or manager withing weeks. (Seriously). Even if you are NOT in the trade, you will learn if your wait-person deserves a tip or not (as I did) ... or learn if you need to complain or not.
I have seen Christine in action and she is the best waitress on the planet and the ultimate resource for writing this book ... her columns for the "W Network" and in syndication on being single (via the London Free Press) show her great and witty talent and promise more amazing work is due to come. This book is just the beginning of an illustrious career --- not to miss if you are working ANYWHERE in the hospitality industry: from the kitchen right up to being a trainer/supervisor or teacher at the college or university level.

Christine West writes the ubiquitous guide on how to train your wait staff or be the best darn wait-person around. Humourous, witty and chock full of tips, your tips will increase and you will be the employee of the month or manager withing weeks. (Seriously). Even if you are NOT in the trade, you will learn if your wait-person deserves a tip or not (as I did) ... or learn if you need to complain or not.
I have seen Christine in action and she is the best waitress on the planet and the ultimate resource for writing this book ... her columns for the "W Network" and in syndication on being single (via the London Free Press) show her great and witty talent and promise more amazing work is due to come. This book is just the beginning of an illustrious career --- not to miss if you are working ANYWHERE in the hospitality industry: from the kitchen right up to being a trainer/supervisor or teacher at the college or university level.

I've always thought of myself as a great hostess to my guests. But now I know I will be.
This book is not just for restaurant people. It's an invaluable tool for anyone who ever entertains guests.

Everyone in the service industry should read Service With A Smile. It is a true must!
I keep a copy at work, and my wife has been using it to fine-tune her hostessing skill when it comes to entertaining guests at home.
Great writing! Lots of research! I'm impressed!

An easy read with a fountain of knowledge.
I'm already seeing an improvement in my tips.
This is a book that I'll refer back to often.

Good for both parents and others who interact with your special needs child. Full of concrete ideas and reinforcements for discovering how to be genuinely present with your child to open to the unique and profound relationship possibilities that are waiting to be revealed and savored.

The power of this book is in the writer's ability to break down the tasks of teaching into doable steps that will inspire parents. Her many teacher tips are written in parent language. From the many examples and ideas the reader is able to develop other ideas that will work in their specific circumstance. This book will have an immediate and positive impact on you and your family.

What a marvelous work. The respect and honor Rachelle gives the child creates an opening for others to see their magnificence as well. Her many stories are wonderful and they successfully connect the reader to the experiences. This is a MUST RESOURCE for any parent who wants to be successful as their child's teacher and advocate.

Simple Successes is about discovering what is possible. It is about believing that your child can succeed. It is focusing on the positive and working closely as a team to make your child shine. Rachelle Zola has that talent of uncovering the hidden capabilities that all children have, no matter how serious their disability is. In fact, the guidelines are good for all parents and teachers because they are rooted in understanding the person that you are trying to help. Rachelle succeeded in conveying her message in her book as she was able to do it in real life with all the children and families that she has touched throughout her years of teaching and coaching.

Rachelle has packed this book with ideas and a postive attitude. She has identified situations that can be very frustrating for parent and child and offered ways of doing things differently that result in getting the results you want and joy from the experience.

This is one of the best books I have ever read on the Christian walk. I would highly recommend this book to any new Christians. It is deep without being overwhelming. After reading this book, I immediately began ordering more Ellen White books. I haven't been disappointed with any of them.

Without a doubt, once one has read this gem of a book, it will be confessed that Steps to Christ is one of the Greatest Christian Classics of all time! One of the greatest things that the author, Ellen G. White, has done, is take the complexity out of a relationship with Christ that has been portrayed by too many who do not clearly understand. She shows a clear and steady path that can be followed by any and all who sincerely want to come close to Jesus. Because the author had such a great understanding of what it means to surrender, trust, and to follow Jesus, she is able to give in simple, easy to understand language, step by step guidance to bring the child of God into a life of humility, repentance, forgiveness, prayer, and service! As I was recommended to by my University Professors, to read this book at least once a year for the rest of my life, I have found over and over again deeper and deeper insight to my relationship with Christ, bringing me closer to His desire for me! My hope is that you will pick it up and read it too, that you may know the Sweet Jesus that I have learned of!

This is one of the best Biblically-based books that I have read on the lift of Jesus! I absolutely love it and would highly recommend it to anyone who would like to learn more about Jesus Christ. It's a must buy, in my opinion.

Of Ellen G. White's many astounding books, this is probably her best seller. Literally in the tens-of-millions. A beautiful guide to understanding and personally accepting Jesus Christ and His Grace. The perfect gift for anyone even considering following the Son of God. And despite false accusations from many, after reading her inspired works you'll better understand why she is America's all-time best selling female author, and most widely translated of any gender. A beautiful light to the real Biblical Jesus.

"Steps to Christ" is a wonderful book! If you could just read one book, this would definitely be the best one to read indeed! It brings God's love closer to you than you could ever imagine. It opens your eyes to just how much God really loves you, a love that none of us deserve. This is a must-read classic! I would highly encourage anyone to get this book and read it and pass it on! You'll never be the same. It opens to the heart the great impact of the Gospel and shows the way, the only Way, to salvation-Jesus Christ.

I read this book as a teenager many years ago and assume it's been out of print for many years. Don't know how historically accurate it is, but as a story, it totally rocks! The author brings the days of the Caesars to life with poignancy and humor. A must-read!

Mannix' "Those About to Die" combines a historical and sociological view of the Games of the Roman Republic and Empire. With the title taken from the traditional gladiators' greeting, "Hail Caesar! We who are about to die salute you!", this book traces the history of the Roman games from Anchises' funerary games in Vergil's Aeneid to the inevitable coarsening and excess of Imperial Rome. Along the way, we learn about the engineering of the Circus Maximus, the training of the gladiators, the orgiastic response of both plebs and patricians in the audience, and even the horrific cruelty inherent in such a scene. Mannix' "Those About to Die" provides tremendous insights into a cultural and sociological ritual the likes of which have never been seen before -- and, hopefully, will never be seen again.

This is an update after actually receiving the book. Read first, then go to the end for the update.

Almost 50 years have passed since I first read this shocker and I've found it again. Before pushing "go to checkout" this is my memory:
Absolutely incredible book on Roman life. By "incredible," I really do mean "unbelievable" details of Roman excesses, not just in the killing arena, but in raising and eating rare foods: hummingbird tongues, fish that changed colors as they were boiled alive, unborn calves and other animals cooked inside their mothers, and on and on.
In the arena, there were specialists in animal as well as human destruction called "bestiarii" who could kill a lion with their bare hands. The author said the bestiarii hated and feared only leopards because of the animals' blinding speed.

The Roman Colosseum arena could be flooded in minutes, not only for mock sea battles, but for imaginary paradise islands populated by luscious women and handsome men singers and musicians--who were fed to crocodiles to the delight of the crowd.

So out of hand did the "Bread and Circuses" of Rome become that shipments of sand for the Colosseum floor were given priority over shipments of food, according to that author.

I read this shocking book as a very young teenager--it was a paperback book belonging to an uncle. If I can remember this much after nearly 50 years, this is a book that stays with you--whether totally true or not.

UPDATE---Well, I was half right, because this is about half the book it was. Not Amazon's fault. The book arrived in less than a week in surprisingly good condition for a paperback.
No, the 1960 publisher "reverse Bowdlerized" the original I read. Thomas Bowdler gave his name to heavy editing by taking out "indelicate" parts of Shakespeare for a family edition.
This publisher left all the indelicate parts in, resulting in 153 pages of blood, guts and sex.

My guess is that 100 pages of the original are missing. Nothing on the raising and eating of rare foods except a brief mention of thrushes' tongues (not hummingbirds)and baby mice. Very little on the daily lives of Romans and the rich. Probably considered too boring.
Still a helluva read by Daniel Mannix. He put together an exciting and only partly imaginary account of the horror and spirit of the "games" of ancient Rome. Today's "Mortal Kombat" types of computer games and popularity of "reality" TV shows are a perfect reflection of old bloodlust, proving Mannix right in saying in 1958 that America would revel in actual fights to the death today.
But I wanted more than blood and guts, and miss the "boring" parts. Instead of Bowdlerized, the original was disemboweled--with glee.

I read this book over a decade ago and even today, now that I do not have the copy anymore, I still remember the title and the impact it had on me then. It has been on my wish-list for years and plan to order it again soon. I have had many occasions to refer to it in conversations with friends and aquaintances, be it toward politic themes, animal training, or in college. This book gives a fascinating insight into mankind, the beast.

when I was given this book, I thought it would be a laborious read; I was wrong! Daniel Mannix has done an excellent job of bringing dimension & depth to a subject that few of us really understand. It's a real pity that this piece of literature is now out of print because every student of history should have this narrative in their personal library. I now watch 'SPARTACUS' from a totally different perspective!

The Wal-Mart behemoth-beast's unchecked onslaught on our landscapes and local economies continues, but now there is more help to at least momentarily stymie the beast. With small victories here and there (the meatcutters' union win, for one, and that decision rendered right there in ARKANSAS, no less), this is one of the books that shows how we can be as good a friend to Wal-Mart as that it is to us, and we can learn from that very intelligent, mutating virus. This book helps a person think about retailing in the shadow of Wal-Mart the way an FBI profiler thinks about a criminal. It's not fighting fire with fire, but learning the weapons of the opponent and then thinking beyond them, to a more advanced level. It's an escalating fight. But it's a fight the little guy will win because Wal-Mart is now TOO big. The little guy is far more agile.
Learned about this book at sprawl-busters.com, a very helpful site (Al Norman's book is great as well!).

Don Taylor and Jeanne Smalling Archer explain how to prosper "in the shadow of the retail giants." This is quite literally a "how to" manual, filled with hundreds of specific examples, suggestions, strategies, and cautions which can be of substantial benefit to literally any small-to-midsize retail operation which is currently struggling to survive and then succeed. Of course, the David and Goliath metaphor is invoked. The co-authors stress the importance of courage, ten survival strategies, and "about 500 stones." (David needed only one well-placed stone. Today, he would need more "ammunition" because there are so many different "giants" to conquer. It is worth noting that David did not wrestle Goliath.) Interestingly, the "Big Three" (Wal-Mart, Kmart, and Target) all opened their first stores in 1962. They were not the first discounters but they had learned a great deal from pioneers such as Ann and Hope, Korvettes, Zayres, Arlands, and Gibson's. Once "Davids" themselves, they eventually became "Goliaths", demonstrating (in process) the importance of the ten strategies which are examined in Up Against the Wal-Marts.

The authors organize the material according to three overriding themes: change, improve, and succeed. In the 1990s, change has been the only constant. Improvement is not an option; it is an imperative. With regard to success, the co-authors leave their reader with this final statement: "Many small businesses are going to be successful competing with the giants, and we can't think of any reason why yours shouldn't be one of them."

I can see that this book may have added value in 1994, but it is entirely out-dated at this point. The copywrite itself is from 1994, and the examples are dated back to that point. I am interested in seeing if the customer examples they list are actually still in business. Although I am sure they are, the techniques recommended in this book are only 1/2 the story for a modern day business. Perhaps the authors could update the book, with new statistics for the Wal-Mart's of the world, along with strategies to succeed on the Internet. It is a little strange to read a book that talks about how important it is to fax, and to trim phone bills by dialing after 11pm... as I said, this book is for the dinosaurs.

The Wal-Mart behemoth-beast's unchecked onslaught on our landscapes and local economies continues, but now there is more help to at least momentarily stymie the beast. With small victories here and there (the meatcutters' union win, for one, and that decision rendered right there in ARKANSAS, no less), this is one of the books that shows how we can be as good a friend to Wal-Mart as that it is to us, and we can learn from that very intelligent, mutating virus. This book helps a person think about retailing in the shadow of Wal-Mart the way an FBI profiler thinks about a criminal. It's not fighting fire with fire, but learning the weapons of the opponent and then thinking beyond them, to a more advanced level. It's an escalating fight. But it's a fight the little guy will win because Wal-Mart is now TOO big. The little guy is far more agile.
Learned about this book at sprawl-busters.com, a very helpful site (Al Norman's book is great as well!).

I have no relationship with anyone connected with this book - it just sounds like I do. We stumbled across this book- and have now bought more than 12 copies for our key staff over three years. IT IS the BEST TRAINING BOOK for RETAIL MANAGERS I HAVE EVER SEEN. Whoops - sorry I get excited - but you get my point.

It is NOT about Wal-Mart - it is about being smart in operating your own business - and when you are smart - you have a much better chance of success.

Every chapter is solid with good info -- no fluff.

Try it

This is an absolutely outstanding resource for helping students improve their listening skills. I wish there were a CD with it instead of the cassette tapes. Tapes can be a hassle to rewind and they aren't as durable as CD's. Overall though, it's a great resource and my students love it!

I've used this GREAT book before my last trip to the USA. It's amazing the difference it made to my english. I had several business meetings with Americans and I understood everything, I mean everything they said. That didn't happen to me before using "Waddaya say?". I also learned to use reduced forms to improve my speed. But the most important thing is the almost magical change in my understanding. A suggestion is to follow carefully the instructions, then listen each conversation an repeat it many times. The book is also great source of expressions and uses, not just reduced forms. A must have ! Thank you Nina !!!!!

My students told me that they can finally understand spoken English. This is the best listening book for that. One student said, "It's like magic. I couldn't understand people speaking English last year, and now I can."

It is a good book for those who never learned how to say "what do you want to do?" in a natural way. This book shows you 20 and only 20 most common short forms. The content is well organized. But it is pricey for a book that has only 68 papges. For the most part, you may do a search and find them somewhere in the internet. But then again it is a good deal for those who do not care about the price.

I've used the First Edition of Whaddaya Say for almost twenty years. Nothing I've used to teach students to understand spoken English has ever been better. I was very pleasantly surprised to use the Second Edition, which was published in 2001, and find that all of the lessons that made listening comprehension easier for my students were included along with an additional ten lessons. The fun conversations are even better, and the tapes are really great. I didn't know tests could be useful as well as funny, but there's a wonderful test at the end of the book that was a lot of fun. I want my students to know how English is really pronounced (*wanna for "want to", *hafta for "have to", *gonna for "going to + verb", etc.). When they don't know the real pronunciations, they have a really hard time understanding spoken English.

I'm amazed by one thing in particular -- although the Second Edition of Whaddaya Say has 30% more pages and there are three cassettes now instead of two, the price hasn't gone up. I don't know why the price hasn't increased, but it seems like a great bargain to get a beautifully updated bestselling listening book for the same price as the prior version!

I don't see how anyone can really learn listening comprehension without this book.

This is such a cute funny book. My girls love it and love to say " you throw him out!!" My husband had this book when he was a little boy and now my girls have it and i know it will be passed down forever. Great book for years to come

I've owned this book for twenty years. I was a small child when I first got it as a present, and forced my parents to read it to me again and again and again. Now that I am an acting and storytelling teacher for young children, I was looking through old books to use in my class. I came across this one, read through it again, and was won over all over again. Whether you are a young child, a parent of a young child or a teacher of young children (or perhaps just young at heart) you will no doubt have a wonderful time reading this book. (And, even if you're all alone, I suggest reading it out loud.)

What to do? Great introduction to problem solving and the silliness of animals. A joy to read using your best animal voice!

This book is on the Kumon required reading list. Wonderful illustrations, amusing, and easy to read. You and your child will laugh.

This was the longest book my two-year-old would sit through... again and again and again. She loved acting the part of the little heroine and readily recited "you throw him out!" with much enthusiasm. The drawings are entertaining and the end is lovely. I would whole-heartedly recommend this darling story.

I inherited this book from my recently deceased father (a retired P&G officer), and will soon pass it to my son to help guide him in his beginning business career. Good stuff. I remember the paper products wars in which my father engaged and Mr. Pepper recollects, and have met John and his wife (oddly, not through a company connection). We have little time to "make a difference," as my father drilled into my head, and that drive is part of the P&G tradition Mr. Pepper articulates so well here. What you do matters - a lot - and service can wear many faces. This book might be a little dry reading in parts for those not in the P&G loop (although no more than any general business text), but the principles are nonetheless timeless, and well suitable for digestion by any executive, business person, - or worker bee (like me!) for that matter.

He asked ME what I wanted him to talk about. I sat in awe and fumbled for words. He just wrote a book. I figured I'd point him to the chapter I wanted him to explore with us and then let him run with it. But he sat there in the meeting room of the Freedom Center with his chin on his hand, gazing at me with the most friendly, down-to-earth, and quizzical stare. Parity. His book is personal. He is personal. What else should I have expected when I asked him to speak to recruits at the University of Cincinnati? Personal and powerful. Ordinary and yet extraordinary.

This is no doubt one of the best business book I've read this year. Even after reading the first chapter, I knew I had to give it 5 stars.

John Pepper is the ex-CEO of P&G from 1995 to 1999. He is now the chairman of the board at Walt Disney Company and a CEO of the National Underground Railroad Freedom Center.

As you can see from the cover, the book talks on service, leadership, people and values. Throughout the book, you'll be be presented with never ending life experiences from John Pepper over his 40 over years of service in P&G.

The book is divided into three parts, Foundations for Success, Staying in the Lead and How We Live Our Lives.

In the first part, he talked on the principles behind brand building. He drew on numerous examples to make his point.

For the second part, he touched on how P&G was involved in community building and the important role it played for the company.

In the last part, it was about management in general and how he lead his company and what he learned during the years at P&G.

Even though you may not have worked for P&G, after reading the book, you will have a very thorough understanding of the guiding principles of P&G.

John Pepper has produced a genuine and candid work. His true colors shine through, forcing the reader to care about him and grow a respect based on more than just his business achievements. His passion for the community and doing right promote a fresh optimism for 'Corporate America'.

In this long and winding walk thru the modern history of P&G, via the personal learnings of life-long P&G executive John Pepper, the reader is given a glimpse of the Proctor & Gamble Way - the mutual interdependency of personal and business interests.

While the book is presented as a three part discussion of...
* How companies succeed - by creating and sustaining leadership brands, letting the consumer decide, and going for big wins; all of which is primarily a marketing story
* How companies can stay in the lead - by creating organizational qualities; thru values, practices and relationships that support the brands and develop a vibrant community with employees.
* How we live our lives - through intimacy with consumers, competitors and colleagues that builds and sustains passionate ownership amidst a culture of trust and high expectations.
..., it really is an integrated picture of how P&G's guiding purpose, principles and values work to support its position as one of best, if not the leading consumer products company in the world.

Although the book is filled with P&G stories to demonstrate and emphasize its messages, it is not a fast or simple read. It reads a bit like the memoirs of John Pepper, who comes across as a person of integrity, demonstrating P&G's desired 'passion for winning', while showing his learning and caring aspirations. The later is best shown thru a quote of his favorite text of the Talmud: "You are not required to complete the work, but neither are you free to desist from it." I found the book interesting, but beyond recommending it to P&G employees or alumni and business school graduates interested in working for P&G, I am not sure of just who else might find it interesting.

Dennis DeWilde, author of
"The Performance Connection"