Services Books

This book is filled with helpful, easy to understand info for parents of kids with CP. My daughter is 3 and I wish I had it when she was an infant. I haven't finished reading it, but have learned alot. Her physical therapist even uses one of the walking suggestions (using a hula hoop) and says it's a great idea.

Great book! Very helpful for parents of children with CP. Book was received quickly and was in very good condition.

This book is a great help for many types of motor delays other than cerebral palsy. Highly recommended by the mother of a special needs toddler who is not walking or standing.

I work with students with severe and profound multiple disabilities (3-22 years)and I have found this book helpful when explaining things to my staff and parents. It really is written so anyone can understand and the chapter breakdown lets you go right to the skill without having to read the whole thing. My OT and PT also checked it out and loved the "Tummy Time" section. I would also reccomend "Children with Disabilities" by Batshaw. This is a must in a professional (or personal) resource library.

I am a parent with a child with CP- This book is GREAT because...
1) It provides a realistic milestone chart- something I've never been able to refer to in other books on child development.
2) It gives great advice no PT ever mentioned. For example, to never put socks on your child.
3) It gives a point-blank explanation of what to do NOW for your child, and to what NOT to wait for. No one ever told me alot of these things
Granted, it was depressing at points, but this book sort of slapped me in the face about motor skills. The book talks alot about how time is Not on your child's side, and it motivated me and other caregivers to do MORE INTENSIVE therapy with my girl.

This was a required book for my client relationships course and I found it well-written and very applicable to anyone dealing with customers on a daily basis.

Building a technology-based service business is certainly no walk in the park but Mooney and Bergheim help make that walk a little less treacherous. Follow the ten demandments of the demanding customer and you will be rewarded by those customers.

Don't be so sure your company - or ever yourself - is all that consumer friendly because after taking Kelly Mooney's self-assessments at the end of each chapter, you might be depressed. While its a cliche, it is true: the rules of engagement have changed. Today's exceptional, differentiated products and services are tomorrow's expectation and demands in the age of the well-informed, technology-empowered consumer. While not a book about the internet, Kelly Mooney's book here illustrates how the internet has armed today's consumer with more information, options and price comparisons - all at the speed of light. This is just one factor that has led to the consumer calling the shots more and more and who now just does not have needs, but true DEMANDS. And the businesses that understand this and empower their customers with the information, privacy and control they now demand will emerge the most successful. Those who do not will fall by the wayside.

Lots of marketing books are from the reference point of a business or brand forward: how to get more sales and increase brand awareness of your product. But, Kelly Mooney shows the view only from the stressed-out, untrusting and impatient consumer's vantage point. And we all are consumers who can relate to good and bad experiences. And guess what? Today's demanding consumers don't like, appreciate or trust all you have to say or offer them if they are not asking to hear it. They are suspicious of your uninvited emails or requests for personal information (a big point of discussion in this book). They want straight talk ... they hate all that fine print ("Lose it" is the recommendation) ... they want it all fast (or forget it) .... they want to consistently experience your brand the same way regardless of channel ... they want to be rewarded for their loyalty ... and they want complete control of their information and want to remain as anonymous as possible (so forget information requests that do not offer them something in return).

Each chapter is dedicated to one of the ten "demandments" - complete with a self-evaluation at the end of each chapter. As Mooney colorfully illustrates in her many examples, today's consumer wants - umm, demands that your business:
- Earn their TRUST
- INSPIRE them by your company or product
- Make things EASY
- Put them IN CHARGE of the process
- GUIDE them as they ask
- BE AVAILABLE 24/7
- REWARD their loyalty
- EXCEED their expectations
- RESPECT them as in any relationship

This is an engaging, easy-to-read book that is not a textbook monologue nor an analytical Harvard Business Review article, but really a 'street-smart' approach to serving your customers according to the "new demands on the street." It is chocked with many simple but insightful examples (termed "the voice of the consumer") that keep the flow lively and drive home the basic (but often difficult-to-master) principles. Sometimes Mooney is a bit repetitive, but some probably need that to get the points. Many companies don't realize they probably give a certain amount of "lip service" to the idea that "the customer comes first" or "without the customer, our purpose for existing ceases to exist" (haven't we all felt this way as consumers ourselves after a frustrating interaction?). But, after reading this humble, but enlightening little book, they probably will see how much room there is to improve and truly serve today's demanding consumer. So, overall, this book is a fresh, pretty different and important view point worth the time to read. Certainly the price should not deter anyone from getting it.

As my company begins 2003, #1 on the radar is our customer experience. So I was delighted with The Ten Demandments and have already begun thinking about how to incorporate several of the "demandments" into our own strategy. Easy to read, fast paced and insightful! Highly recommend.

This is the first book I've read on the topic of customer experience and loyalty that truly inspired ME! This is a lively and engaging book with a great point of view. It's written from the customer's perspective- a very interesting and refreshing twist on an important topic.

But why aren't companies doing a better job of providing the exceptional experiences the author talks about in her book? It was certainly an eye opener for me! Glad I found it when I did.

In my business as a book editor and consultant, I am always looking for good resources for clients. I have been able to find some good books on book marketing--and others on writing a good sales letter or press release. But until I read Karen's Turn Eye Appeal into Buy Appeal, I knew of no book that gave in-depth help on design and writing. I am very impressed with the quantity and quality of Karen's information. I especially like the easy to use format. Her book is a great example of the quality of work Karen produces in her business as a graphics professional.

Barbara Munson
Munson Communications Editorial and Ghostwriting Services
www.munsoncommunications.com

I wished I had purchased this book before publishing my first book, but there will definitely be a revision after reviewing this material.

Being exposed to many business people, authors and graphic designers over the last year, I find that Karen Saunders is the "real deal" when it comes to giving relevant information that you can use.

Turn Eye Appeal into Buy Appeal has helped and is helping me to develop my brand. Let us face it-everyone desires to turn his or her product into a sale at every glance.

Everyone wants their idea or product to speak without speaking and that is precisely what you will get when you put the principles of this book to work.

There are many out there promising to help you when it comes to developing a plan and putting it to action, but Karen Saunders delivers in Turning Eye Appeal into Buy Appeal.

My name is Walter Taylor, Jr., Minister and Author of Touchdown Love and I approve this review.

I purchased Turn Eye Appeal into Buy Appeal by Karen Saunders last year and have found it to be an invaluable resource for designing marketing materials including counter displays, book description sheets, our own website, etc. My book is now our distributors best selling book on recreational boating, and I believe the marketing materials derived from Karen's book contributed significantly to this success.

My copy has all kinds of Post-It notes marking pages of particular interest, and lots of Hi-Liter marks, so you can tell I use it a lot. It's not just about graphics-it covers such things as writing good marketing copy, typography, digital imagery, and printing, and that's not all. Even if you hire out your graphics and marketing materials work, this will help you understand and evaluate the contractor's work. I can absolutely recommend this book to anyone who needs to develop marketing programs and materials.

Tom McEwen, author of Boater's Pocket Reference

As partners of clients who help make their businesses more successful, virtual assistants often have to oversee the creation of marketing material. While one option is to hire a graphics firm to do it all while the business owner remains hands-off, most small business owners can't afford this luxury.

Enter Turn Eye Appeal into Buy Appeal: How to easily transform your marketing pieces into dazzling, persuasive sales tools! by Karen Saunders. Filled with beautiful images, information-packed articles, and helpful tools, Turn Eye Appeal Into Buy Appeal is a must-have for any business owner who even thinks of creating (or getting someone else to create for her) logos, business cards, newsletters, brochures, and websites.

Turn Eye Appeal Into Buy Appeal overcomes all manner of design and print roadblocks with answers to such questions as

"What colors should I use to add 'zing' to my design?"
"Where should I start in designing my logo?"
"What will make people read my marketing piece?"
"What paper should I use for my printed marketing piece?"
"What should I say about my company?"

One of a business owner's goals is to increase his revenue. One of the best ways to increase revenue is to attract consumers through powerful flyers, business cards, brochures, and logos. Turn Eye Appeal Into Buy Appeal will help business owners be able to produce appealing marketing material that really sells.

Dawn Goldberg, CMVA, COO of AssistU. Since 1997, AssistU has been training, certifying, and referring the best virtual assistants in the world.

Karen's years of experience is brilliantly conveyed in her book "Turn Eye Appeal into Buy Appeal." Saunders, the designer of many award winning books, gives credibility to the easy to read and implement information. It's a great resource book for anyone wishing to create any type of written material - whatever form it may take.

Barbara J. Butler - Aurora, CO
Destination Wedding Minister - Author - Speaker

Good luck in finding the original titled novel anywhere. Copies are hard to come by in any condition. Mine is "The Literary Guild of America," 1942. Hard Cover. The dust jacket has a picture of a house and a tree over looking a cliff to the see. At first I thought it was taken from the scene in the movie by the same name. However that is the description in the book. There is even an edition that was made for the troops during the war. And not any cheaper is the Bantam Books, 1947 Paperback.

Unless you collect screen plays, be careful as the play is also out in book form.

I first saw the movie (1944) that is good in its own right. Staring Ray Milland and Ruth Hussey. You know it will be different but which one is better. In this case they are quite different and both just as good in different ways.

Roderick Fitzgerald and his sister Pamela are in search of a house and find one with some beach front. After negotiation the price they move in and may have found more then the bargain. Read about there unique way of coping with the situation.

The story is refreshing. However the real worth of the book is the writing style of Dorothy Macardle. I was not prepared with my English to English conversion books. She also writes in the time of the time and uses terms local to the England of the 40's If you like this story then she also wrote "The Unforeseen" equally as good.

I first read this book at about the age of ten, after watching the 1944 film on late night on television (I was enthralled). There are sub-plots and characters which weren't included in the movie version, but Macardle's fluid writing style keeps one's interest until the last page. The story is about strange ghostly disturbances at "Cliff End" (in the movie, the Georgian house was re-named "Windward"). There are wonderful characters: the Fitzgeralds (Pamela and Roderick) who are siblings, Stella Merideth, the young moonstruck girl who's enchanted by the dangers which lure her into her mother's past. Commander Beech is gruff and Miss Holloway is cold and rather heartless (especially towards Stella; her supposed mother was an "intimate friend" of Holloway's). The Spanish Gypsy - Carmel Casada - whom Llewellyn used as a model for his paintings holds the key to the puzzle....Macardle uses plenty of exclaimation marks throughout the book and her writing style is a wee bit dated - but this story has an ingeniously unique twist in which readers of the ghost genre should appreciate. The Irish Ms. Macardle also wrote THE UNFORESEEN, (about a woman with "second sight") DARK ENCHANTMENT (about witchcraft in France) and a non-fiction book entitled THE IRISH REPUBLIC.

This is a solid play of a good novel, but it is unlikely that any viewer can see it without having first seen the film version with Ray Milland. The surprises and twists are all there and the dialogue works well. A solid play.

Saw the movie when I was a kid - read the book at the library, then finally bought the republished edition from Amazon. Characters are beautifully drawn, and the love story is great. A great English mystery novel.

This is a wonderful timeless story by Dorothy Macardle. I own a hard back copy of this and try to read it at least once every couple of years. There is a light and breezy feel to this book and it would be the perfect summer read if you are tired of the run-of-the-mill.

Roderick and his sister Pamela leave the hustle and bustle of modern London looking for that perfect house on the English coast. What they find is the beautiful Cliff End overlooking the sea. From their first meeting with the sweet and lovely young Stella Meredith, whose grandfather owns the house, we know there is a larger mystery here. This is a good novel that slowly unfolds as we learn of Stella's mother Mary, and the beautiful Spanish girl Carmel who was seduced by Stella's father.

Who is the appiration that appears at the top of the stairway and why does the sickening cold always precede it? Why are there moans of anguish coming from the room that used to be the nursery? What is the real mystery of Mary's death? What about that Mimosa scent that comes with the moaning? And why do things get more stirred up every time young Stella is there? Roderick has fallen for the sweet Stella just as the reader has and both must find out.

What makes this such an excellent read is that it treats this as a straightforward story of ordinary people thrown into extraordinary circumstances, slowly unfolding as Roderick and Pamela attempt to solve this maddening riddle to an otherwise wonderful house they don't want to leave.

Both the mystery and ghost story all takes place in an entertaining day-to-day life in the English countryside kind of way, with a growing romance inching its way towards the center. Go out to your garden or your patio, pour yourself a big glass of iced tea, and enjoy something truly origional. This is a great light summer read and inspired the finest film of its kind ever made in The Uninvited, starring Ray Milland the lovely Gail Russell. You don't want to miss either.

If you are responsible for a web site that is meant to impact business results, or if you sit in meetings and everyone around you seems to be speaking in code about SEOs and page ranks, then this little book is for you. It is filled with the specifics of where to find out what you ought to know about your site, followed by clear explanations of how to improve your standings--and ultimately, drive your business forward.

Best of all--it is a VERY fast read (even with all the dog-ears and highlights)!

I have been involved in the software industry for several decades working with both software application and internet teams. All too often, there is the knowledge-and-task gap between the technical implementation of a product and the practical, real-world process of launching, marketing, and effectively promoting your product. This is a great book for both the developers and the marketing group, and it helps the entire team stay focused on the practical tasks that can yield great benefit over time. It provides enough background for the non-technical folks to understand how search engines work, how to optimize for results, and how to implement an on-going, focused effort to consistently improve your site's visibility. The author brings both technical insight and marketing savvy to the subject -- this is rare indeed -- and is able to demystify SEO and lay out a program for practical implementation and promotion. Whether you are creating your own website, need to increase your site's visibility, or are part of a larger team or company effort, this book is a must!

I have been involved in the Internet business since the early 1990s and I am constantly asked by business colleagues for tips on how to maximize the effectiveness of websites. I have finally found a book that I can strongly recommend! Scanlan's book is a detailed but very practical "how to" for all business people that will explain exactly what they need to do to build traffic to their business website. In my view, it's a "must have" for all those business managers who have struggled to get understandable information on Search Engine Optimization and website management.

This is a decent book on the basics of search engine optimization, but it is the not the detailed how-to I was expecting. In fact, this book is one of three versions that the author has written. The one shipped to me was the "Executive Edition" intended as a general overview of SEO for "executive level decision makers." As stated in the book's preface, "The other two editions of this book are for the Manager and the Micro Business Owner, respectively."

Why didn't the Amazon.com description make this distinction?

Evidently, the version I want is the Micro Business Owner edition, as it's this edition, according to the author, that explains how a self-employed person can attain high search engine rankings on his or her own.

By finding out after my purchase that there are three editions of this book, it feels like I've been baited to go searching for the edition I want so the author can make two sales out of me. I'm sure that this wasn't anyone's intent, but it's hard to not feel that way.

As a webmaster I include of copy of this book for all my new clients. Generally they are not interested in details but they absolutely need a clear understanding going forward of what we will be doing with their website. It helps them to understand that there is no magic involved in search engine optimization and that it is something that you continue to do over time. It is a quick read and has no-fluff or filler. It is a true cut-to-the-chase book about ones website.

If you're looking for a concise and throughout book in C programming. Don't look further!
I wouldn't recommend it for beginners though (as the title says it's for advanced programmers)! If you're beginner I'd recommend to start with C in 21 days from Sams publishing or similar book.

This may be the best book I have ever bought for any language! Very well written with examples of the features of the C language that you will use everyday. This book assumes that you know the basics of the language. There should be a book like this for every programming language. I especially appreciated the parts on pointers, memory management, and data structures. This book is sure to turn the some-what experienced C programmer into a real pro with good style and good problem analysis skills. It has helped me get passed the basics and move on to the next level with a solid knowledge base and confidence. Buy it if you can find it! Worth every penny and more!

I own hundreds of programming texts and this is by far one of my very favorites, and my absolute favorite book on C.

This book tackles the tougher issues of C programming in great detail, with concise and self-contained examples you can type in directly, compile and run (many books only provide code sections, not entire programs).

Each chapter includes quiz questions that are just difficult enough to challenge the reader, but not so difficult that you will skip over them. I found the quizes to be very useful.

This book is pleasantly slim (although dense). Does anyone really read those 800 page books? I don't. This book will take you a long time, as the content is dense, but you can actually read the whole book and get a sense of completion.

I also enjoyed the author's commentary on C and other programming languages.

I'm really amazed that more people do not own this book.

The title of this fantastic book is misleading since the author's name is John Perry NOT Example. Who's Example? It should have been called "Advanced C Programming by John W. Perry" :)

Also, John Perry shouldn't be confused with Greg Perry, the guy who wrote -among many other books- a similarly entitled beginner's book called "C by Example" in the Que series. Both claim to have been written by Example, but have been written by different programmers who are possibly relatives? Or are totally unrelated, but have same last names and almost identical book titles. strange... ;)

I've got a few C-programming books, but this is the one that I love best of all. It is a gem of a book that resonates with simple, crystal-clear explanations on topics so seemingly difficult to understand in the classic book by Kernighan and Ritchie. I would recommend using these two books together.

What makes this book even more entertaining and readable is that Perry is not afraid to lay on his idiosyncrasies regarding the practice of programming. There is a little hiccup, though, when he recommends the use of gets() and sscanf() together for nearly all input of strings from the terminal: gets() is widely known to be inferior to fgets(), and sscanf() is not discussed in the book at all!

But all in all, a book that deserves full marks.

An excellent primer for a psychotherapist who uses art for evaluation and treatment in psychotherapy.

This is an informative book for Art Therapists or those interested in learning more about Art Therapy. It is written in a easy, readable manner. I am an Art Therapist and I used it a lot when doing research for a presentation and found it very helpful.

Having found myself a little out of depth as regards people needing release from pain and stress, I have found the practicality of this book invaluable. It has opened my eyes to understand a lot more of the history of art therapy, and the exercises are helpful. I found the pictures included also enable one to grasp some of the concepts within the text and the layout of the book makes it exciting reading.

Usually these types of books are theoritical (for example why art therapy works) while this one is practical with many activities to work with.

This book is very useful for the beginner of art therapy.

This book was one of those ones that you just don't put down because you are so eager to see what happens next. I hate getting taken advantage of by retail sellers and service providers, so this book helped me understand their MOs and figure out how to get help from them to get satisfaction. Can't go wrong here - I'm loading up for Christmas presents.

I enjoyed this book so much. Barbara has a great sense of humor and you can't put the book down. What will she do next! It's helped me in many situations with businesses and made asking painless.

Do you feel cheated when it comes to customer service? If you do, then you might enjoy this book about getting complete satisfaction when dealing with business. Whether it's a replacement for a defective product; a complimentary product or service; or a complete refund, this guide explains what to do for maximum customer benefit.

The majority of businesses are ethical and provide good products and services, but there is always going to be the occasional exception. When things don't go the way they should, you need to take prompt action to get the situation remedied. This book emphasizes the importance of ASKING for what is due to you, as a customer. Businesses want customers to be happy, but they are not going to come to you when things don't work out. You must take the initiative and explain your dissatisfaction to the business. You will never get anywhere if you don't begin by asking.

Besides the emphasis on asking, this book is loaded with examples of customer service mishaps, defective product encounters, and sloppy service experiences. In each instance, the book explains what was done to correct the problem and what results were achieved. In most every case, the business agreed to correct the problem in some way- either by replacing the product, offering a discount on a future visit, or giving a full refund.

Most of what you read in this book is common sense and unless you don't have any skill dealing with people and customer service reps specifically, you will likely find only a small amount of value in this book. I found it to be ok, but nothing special since I already have gotten into the habit of speaking up with things go wrong.

This book is a good motivational tool, if nothing else. The first step to achieving customer satisfaction is to ask for it. If you don't do this, you will never get what you want. And this book does a good job in the way it emphasizes the importance of asking. Don't settle for bad products or services. If you don't like what you got, ask the company to make it better. You'll be surprised how quickly they respond.

This book gave me some fun, useful tips on how to assert myself as a consumer in an often treacherous marketplace. It helped me to realize that I have rights as a consumer to get what I am paying for. The author also emphasizes that businesses like to please customers, and will often go to great lengths to do so. I will no longer feel uncomfortable about asking for the best price or best interest rate or best whatever. This book gave me the tools to feel confident and to deal with businesses nicely so that both me and the salesperson walk away feeling good (and I save money!). This book will be on my Christmas gift-giving list. I know my mom will love it.

This book leaves nothing unchallenged. Barbara does NOT take No for an answer. She probes and questions till businesses are worn down and give her what she wants. She's not intimidated by their usual tactics -- "It's not company policy," "No one has ever asked before--" yadda, yadda. She's daring and audacious and shows us how we can ask too, without changing or going through a special program. Just by reading the book, you get empowered and start Asking, not being cowed and intimidated. The bullets on the cover don't do the book justice. It's a lot more than getting deals, but an empowerment and a way to not feel helpless in the marketplace. Plus, the book is such fun and easy to read.

I have been looking for this book EVERYWHERE! My problem was that I didn't remember the title correctly. I first read this book 13 years ago when I was 12. I remember Just falling in love with it. the next 3 years I would go back andre check it out several times. I know it is probably a simple read for me now, but its one of those books that I loved so much, I memorized the whole story.
I love the characters and their special bond with each other. In the beginning, you get to see how normal they are. they're just teens with the normal stresses of other teens(except for the prince who has to deal with all the pressure that brings)
and its interesting how their"episodes" just become a normal part of life. I could go on and on and basically retell the story, so all I will say, is that it is an easy read that you won't be able to put down.

Connie ("I hate Constance") Hendrix and Rudolph (Rudy) - the crown prince of the ficticious Thulgaria - were born at the same moment, with brain waves that are nearly identical, though this is theoretically impossible. These similarities, besides making them the best of friends, even across vast distances, also give them the special gift of sharing their minds by telepathy. It was during one of these involuntary sharings that Connie is witness to Rudy's kidnapping and is the only one who can help him.

Although the plot is fantasy / sci-fi in nature, just about anyone will enjoy this wonderful story. In fact, I think this is probably the first fantasy book that I read. Hmm, and ten years later I'm still reading it! Definitely a must read!

I read this book as the mother of an advanced reading 8 yr. old and was very pleased to see a book with action and adventure WITHOUT the sex, swearing and other things so many today think is necessary to tell a story. I'd like to write the author personally to thank her!

it was pretty short, but completely aweseom! i enjoyed every words of it. Connie and Rudy are so neat. i loved the idea of sharing minds! DEFINATELY RECOMENDED!!!!!!!!!

One of the many books that pushed me into enjoying the science fiction genre. The concept for this book is incredibly original and really appealed to me when I was younger and still appeals to me many years later.

This story alternates between the point of view of the two main characters - Connie, a typical American teen and Rudy, the crown prince of a small (fictional) European country. They share a secret bond that no one else is aware of - they suffer headaches and fainting spells, but when one passes out they enter the other's mind and share what they see and hear. The 'visitor' cannot communicate with them, but the 'awake' teen is aware of the other's presence in their mind. Both guard their secret relationship fiercly until one night Rudy is kidnapped while Connie is 'with' him and she has to convince her family, and his, so that she can help to rescue him.

Connie and Rudy are both extremely well developed characters. The plot is well developed and keeps the reader involved to the very end.

Something about the idea of occasionally co-existing with someone from so far away and sharing a relationship that is so close and so private is really appealing, despite the problems it caused the main characters. Every kid wants a friend who truly understands them and this is a great manifestation of that desire.

As a sole adult responsible for my elderly mother, I found DeGraff's book to be my best friend. Prior to getting this book, I felt like a ship at sea without a rudder. Now I have direction, confidence, and clarity when it comes to making decisions for her and for me. It is a resource that offered great ideas and perspective to support her quality of life, at the same time,ensuring my own quality of life.

This book helped me understand that I'm the one in charge. The caregivers work for me and I see now that I need to take more control of the situations. It's a great resource for all aspects of people management.

This book is a treasure of facts and helps for any family member, friend, or professional seeking caregiver/personal assistant care for another, or for an individual seeking such care for him/herself. The book is reader friendly and proceeds in logical steps. The information is practical and useable. Compassion for and insight into the feelings of the care receiver are a part of the writing and this is invaluable to all as they move through the process of finding caregiver/personal assistants. The author "thought of everything" and addresses every question one could have because he has been in the situation of finding care for himself and knows what does and does not work. His expertise and information will be a welcome and comprehensive guide to anyone who needs to find, hire and manage caregiver or personal assistant help.

As indicated by the title, this book gives you all the information you need to "Find, Hire and Manage the People Who Help You (or your Loved One!). The author speaks from profound personal experience of his more than 30 years of living as a high level quadriplegic. As one who has know Mr. DeGraff since early in that experience, I have followed him as he has gone through rehabilitation, college, graduate school and beyond to where he is today and can readily vouch for his abilities. No detail has been left out of this remarkable publication.

Finally, DeGraff has a new book! He is THE authority on personal care assistance, and I trust his experience, wisdom and advice. We have waited for this new edition for several years, and we find it chocked full of practical how-to's. This is a must for families seeking advice on managing care at home, for students and for health care workers. This book should be required reading for legislators and public policy advocates because this provides practical, up-to-date, relevant information for real-life settings; and it reminds us that legislation must support independent living and home care. With the graying of America, more and more people are going to realize the value of living at home with effectively managed personal care. Agency care often does not work, and it is not aimed at promoting the care recipients' need for independence, respect and wholesomeness. Managing care at home provides sensible and healthy options -- and DeGraff's expertise and advice shows how to go about it. This is learning from the best! Margaret A. Short, Ph.D.