Services Books

I have read and reread this book and I also recommend it to other people. The best book I ever read about adoption and I've read a lot of them. I adopted two foster children and this book was the best preparation I found. If you're considering adopting older children, it's a good preparation. Don't pass it up!

I read this book about a year after my daughter joined our family, at age four. It is the only book I have read like it. It takes you step-by-step through the process, from applying with an agency to the new child's adjustment - and the family's adjustment to their new arrival.

I wish I had read it before we started, although I read many other good books. I like that Adopting the Older Child addresses some of the feelings people don't like to talk about...like the adoptive parents doubting whether they made the right decision. I also like that it explores older child adoption among different types of families (those with bio kids, those without, etc.).

My only 'complaint' is that it does kind of wrap up the case studies a bit too neatly at the end...as if the issues are all gone after a few years. Most who have adopted older children will agree that some of the emotional issues will be life-long issues, to an extent. Other than that, I thought it was great! Highly recommended!

Christine Mitchell
Author and Illustrator of Welcome Home, Forever Child Welcome Home, Forever Child: A Celebration of Children Adopted as Toddlers, Preschoolers, and Beyond

My husband and I are in the process of adopting an older child from the ages of 3-8. We went through our adoption classes and received alot of great information we will need but I was also reading this book at the same time. I was able to ask questions to our instructor that I would never have thought of without the book. I loved the way the author put in characters of the adoptive child awaiting adoption, Parents waiting to adopt, The case workers point of view, and all the emotions they were going through. I told our instructor about this book and she said she would let other adoptive parents know about it. This book was so informative and fun to read that I found myself not wanting to put it down.

This book is a must have for anyone thinking of adoption. It may have been written 20 years ago but you couldn't tell since the information is mostly about emotions and how to work together with the child but also with your case workers. I was already excited about adopting an older child but this book helped me to prepare for the best and worse of situations that may occur adopting an older child. If you buy this book you won't regret it!

As we move forward in the adoption process of a 17 yr. old, I am thrilled to have just read this book. It was an easy read, full of insight, with just the right balance of warmth and challenge. Best of all, as both a professional counselor and adoptive mother (seven times over!) the author is truly credible, including a nice mix of research and personal experience. I give this book my highest recommendation.

This book dicusses the adoption of older children. Through a series of stories told in the viewpoint of the adoptive parents, adoptive children, and their social worker, readers gain insight into what they can expect during the process. This book put to ease some of my fars about adopting an older child, and makes me feel more equipped to handle situations when our time to adopt comes.

This is an exciting look into the arcane world of espionage, secret writing and the life and death struggles of spies to remain undetected. It is balanced by the equally intense technical struggle to detect them and interpret what they are sending. It is one of the classics of cryptography, and serves as a wonderful introduction to that all time classic "The Code Breakers" by David Kahn.

This book is a true tell all book. Written by the head of MI-8 (the US Army signals intelligence agency in WWI) and later the Black Chamber from 1918-1929, this book gives a glimpse of what goes on behind the scene and shapes the actions and re-actions of governments that don't make it to the newspaper headlines. A must read.

Aside from the subject of codes and ciphers, which this book does very well, The American Black Chamber also discusses how U.S. codebreaking affected the post-WWI naval disarmament conference which led to the famous 5-5-3 ratio of heavy warships amongst the British, American and Japanese navies. American negotiators knew in advance what the Japanese and British were willing to settle for and managed to get the best deal possible for the U.S.

Very much an eye-opener.

Yardley could sight-read the encrypted messages of the time. This and "Education of a Poker Player" are informative and entertaining.

I read this book some 50 years ago, having borrowed it from a friend.
Since then I have looking for this book.
When I found it on Amazon, I immediately bought it.

This play is an absolute joy to read, with characters who come into their own, If anyone loves the movie or enjoys theatre, this has quite alot for everyone, funny dialogue, romance, murder and of course Teddy... after reading this I was tempted to run up the stairs shouting "CHARGE!!!"
Shipping to the UK was brilliant too came on the expected delievery date.

This is an enduring classic comedy that has been staged with actors of all ages including those in high schools, community theaters and professional productions. The script contains jokes based on the status of "the theater" at the time (common discussions among critics at that time parallel the line in a Simon and Garfunkle song, "is the theater really dead?") The story line is built on a wonderful array of eccentric characters. A great deal of the comedy is based on dramatic irony, where the audience knows something that some or all of the actors on stage do not. Great to stage and fun to see.

I received the product very quickly and easily as is usual with Amazon.

It was hard to read this without thinking of the wonderful movie. In a nutshell it is a play about a family where mental illness (insanity) is rampant. One character thinks he is Teddy Roosevelt and is building the Panama canal in the cellar. Two characters think they are performing a charity by poisoning lonely elderly men which the Teddy Roosevelt character perceives to be victims of yellow fever and buries them in Panama canal locks. These characters are perceived by neighbors as kind and gentle souls. Another character is an escapee from a hospital for the criminally insane. It is understandable why the sane member of the family is afraid to get married. He finds out that he is not related by blood to this family. The play is wonderfully written. I found it disturbing that these kindly gentle elderly women were serial killers. It just goes to show things are not always what they appear. Also, torture was alluded to in the play. All in all a good read.

Although these words refer to Teddy Brewster in this hilarious play by Joseph Kesselring, they could have applied equally to most of the other members of the Brewster household. Teddy thinks he is Teddy Roosevelt, always "charging" upstairs when he is not in the basement digging "locks for the Panama Canal." His two elderly aunts, with whom he lives, also have their own bizarre secret, for which the hand-dug "locks" in the basement are employed to good effect.

Jonathan, Teddy's "disagreeable" brother, who disappeared many years ago, returns during the play with secrets of his own. With his face altered by plastic surgery, he is accompanied by Dr. Einstein, with whom he plans to set up an operating room in the house so the doctor can give new faces to criminals. The only normal person in the family is Mortimer, a drama critic who hates plays, engaged to marry Elaine, the innocent daughter of the minister next door. Mortimer is particularly upset by Jonathan's return--"the most detestable, vicious, venomous form of animal life I ever knew."

The frantic action, the ironies, the comic routines, and the dramatic surprises all center around two bodies, hidden at various times in the window seat of the living room, and the reactions to them by the various people within the household. The local police, friends of Aunt Abby and Aunt Martha, stop by to chat, have coffee, and protect these "sweet" old ladies, often at the worst possible moments, while Mortimer tries to decide what to do about his strange family and the bodies in the house.

Arsenic and Old Lace is such a strong play, with so many hilarious moments, that it is not surprising that this is a staple of local theaters and high school drama groups. Much of the play involves sight gags, contretemps, and weird characters behaving outrageously. Careful delivery of lines and subtlety of gesture are far less important here than the high- speed action, over-the-top characterizations, and split second timing of entrances and exits. One of the funniest and most often performed plays of American theater, Arsenic and Old Lace is as delightful in the twenty-first century as it was when it was first performed in 1941. Mary Whipple

Anne Perry, the enormously popular writer of historical fiction, just recommended this ballad by G. K. Chesterton as one of five must read tales of historical fiction. (See the Wall Street Journal's online Opinion Page for April 21, 2007 in an article entitled "Past Tense.") Here's part of what she said:

"This is the story of the English King Alfred's desperate stand against invading Danes in 878. England is conquered, and Alfred is a fugitive when he sees a vision of the Virgin Mary that bids him call together the remnants of his people for a final battle. "The Ballad of the White Horse" is an epic poem of courage, passion and unsurpassable beauty."

If you'd like to read other tales and poems by Chesterton, you might want to get "The Ballad of the White Horse" as part of a collection of his poetry that I edited for not much more money. It's called G. K. Chesterton's Early Poetry and has "The Ballad of the White Horse," along with two other books of Chesterton poetry under one cover. That means you'll also get his best humorous poetry, "Greybeards at Play." No less a writer than George Orwell ranked Chesterton as one of the three best writers of funny poetry in twentieth century England. The poems are a riot of the ridiculous and are accompanied with equally funny sketches he did.

And although Anne Perry and I have the same last name, as far as I know we're not related. Her's is a pen name. Mine is a real name. I guess I'm not creative enough to invent a name for myself.

G. K. Chesterton's Early Poetry: Greybeards At Play, The Wild Knight And Other Poems, The Ballad Of The White Horse

Mr. Chesterton has a masterful skill with the pen; _Orthodoxy_ and _The Napoleon of Notting Hill_ are wonderful books--but _The Ballad of the White Horse_ is heartbreaking in its power, beauty, and nobility. With a stunning use of alliteration, rhythm, and imagery, Mr. Chesterton teaches the reader about true hearts, true faith, and true sacrifice. I have bought a few copies of this book to give as gifts to friends, and I eagerly recommend it to anyone who will listen. This book is a must-have for any individual interested in expanding their knowledge of great poetry!

Out of the thousand or so books I have read in my life, if I were to put the Bible aside (since the Bible speaks with a special authority to believers and cannot really be compared to other books), I have read no more than five or six books that I would call truly great. That means there are only five or six books I would rate at five stars. This is one. Yes, it is that good.

I have never read any author who could make the English language sing the way Chesterton does in this poem -- for over a hundred pages. In contrast to contemporary "poets" whose "poems" consist of a bunch of strange words scattered apparently at random on a page, whose meaning, if there is one, is far beyond obscurity, Chesterton had apparently unlimited ability to create rhyme and alliteration, and then he bound it all tightly in the sing-song ballad style that carries it all swiftly along. The words of this poem are glorious to hear, and really, this book should be read aloud, so that one might hear the music of the words.

And few have ever been able to match the way Chesterton paints pictures with words. I will quote one passage, and hope it is not to long, to illustrate this. The scene here is Alfred's army making one final charge against the Danish camp:

Then bursting all and blasting
Came Christendom like death,
Kicked of such catapults of will,
The staves shiver, the barrels spill,
The waggons waver and crash and kill
The waggoners beneath.

Barriers go backward, banners rend,
Great shields groan like a gong,
Horses like horns of nightmare
Neigh horribly and long.

Horses ramp and rock and boil
And break their golden reins,
And slide on carnage clamorously,
Down where the bitter blood doth lie,
Where Ogier went on foot to die
In the old way of the Danes.

It would be hard to imagine anyone anyone describing such a violent scene in so few words any better than Chesterton does in that passage. And this passage is but one of dozens of glorious word-pictures that Chesterton's poetry paints in this book.

Beyond its magnificent use of the English language, this book also contains much philosophical insight -- insight that, although first published in 1911, is directly and clearly applicable today. Chesterton expresses very clearly the way that Christianity has formed the heart of Western culture over the ages, and the way that Christian faith -- which seems all about self-denial and thus sadness -- leads to unconquerable joy.

The book, of course, is not perfect; no work of literature can be. There are places where it gets a bit too preachy for my taste. But the book's flaws are few and minor, while its good points are many and glorious.

How good is this book? I have read it at least 50 times in my life, and I still enjoy reading it. In my opinion it is one of the truly greatest works written in the English language. It is one of the few books I have read that truly deserves five stars.

I had read some of Chesterton's fictional books, most of which contain poems which he has written, and I very much enjoyed his poems, so I decided to get a book of his poetry. This too I really enjoyed, so I decided to get another book of his poetry, this time it was The Ballad of the White Horse, and this book simply blew away all of the rest of Chesterton's poems. In fact, it simply blows away most poems by anyone. I have read Dante's Divine Comedy, Milton' Paradise Lost, Eliot's Wasteland, Chaucer's Canturbury Tales, etc., but I can honestly say that I enjoyed this epic far more than any of them. I am not saying that it is a better written poem or that it should be ranked above these classics, but I am saying that it is much more exciting to read than the others. Somehow Chesterton makes his poem involving: you are drawn into it and cannot put the book down until you have finished the chapter. He wrote it in such a way that the verses beg to be read quickly, and as I read I found myself reading faster and faster, until I was stumbling over the words and had to slow down again. Chesterton, like no other poet whom I know of, paints a picture of glory, honor, bravery, and captures the true spirit of an idealized Medieval War. The poem resounds with the drums of doom, the cries of angels, the hordes of invading barbarians and great deeds of heroes of old. If I were to recommend owning one epic poem, this would be the one.

Overall grade: A+

A stirring epic poem with a message important for the future of western civilization...to act on hope when there is no longer any hope... The outcome is always, finally, in God's Providence. "The Ballad of the White Horse" should have great appeal for young men who can dream impossibilities because they are firmly grounded in the eternal verities. The battles scenes will fire the blood!

The title to this book says it all. It really is the Best IT Sales and Martketing book ever. NUFF SAID!!!!

YOU NEED TO BUY THIS BOOK if you want to turn your IT Business into a profitable one.

I cant wait for Ericks next book, hopefully he wont keep us waiting too long :-)

At a recent VAR meeting I attended, several successful IT services CEOs were asked what one thing they did to build a stable successful business. Every single one of them said marketing was the key to their business' success.

Most small IT services firms don't market. That's why they stay small. If you want to grow a consistent services business, buy this book and start marketing now. You will recoup several times this book's cost with your first marketing campaign.

Received this book at approximately 10:30am read the first few pages and cancelled my schedule for the day (first time I've done that in 13+ years in business) to read it from cover to cover in one sitting - and then again before the weekend was out just to ensure and assure I had gotten as much as I could before starting out on this amazing adventure. - Two (2) suggestions for you the reader of this review: 1) buy this book today - you would not be reading this review if your were not considering it - just do it. You will NOT be dissapointed. 2) Do Not skimp on the shipping you will kick yourself for every day you wasted!

This book is jam-packed with valuable insight to assist IT VAR's in selling and marketing to Small Business. It is required reading for my company's sales and marketing staff. I highly recommend it to anyone whether new to the business or an old veteran.

I am a business owner interested in the Managed Services market space. I have read so much about Managed services but have not found a step by step guide on how to implement the managed services business plan or sell those services to clients. What I needed were step by step guides on both the topics. I was introduced to Erick's books by another associate. This book and "The Guide to a Successful Managed Services Practice" by Erick were exactly what I was looking for. Erick is not just a subject matter expert in Managed Services but has practiced and implemented his teachings and recommendations. He explains several key concepts and best practices on Managed Services, Deliverables, Pricing, How to identify clients, sell, support and maintain the services and build a long term win-win relationship with the clients. The coverage on How to Hire and Train your sales staff is worth its weight in gold. Included along with these 2 books are several forms, analysis tools and documents which make the sales process a whole lot easier with predictable results. These are the bibles for my managed services business and I refer them frequently. If you are serious about building a profitable managed services business, you must have these books.

Janelle Barlow and Paul Stewart got it right. Having spent my entire 30 year professional career in the services industry it was clear the book was based not only on comprehensive research but also on practical experience. Their theories and advice can and should be applied in organizations of all sizes.
The book is entertaining and convincing. The reader will be able to relate to the real life examples the authors describe. They explain in easy to understand detail how to brand your organization from the inside out, effectively defining your organizational DNA. In addition, I have seen their advice work in numerous organizations. Implementing their processes is the equivalent of a Super Bowl ad.
Branded Customer Service is not only the best brand development book I have read, it is also the best business book I have read.

The authors are really clear on the differences between "generic customer service" and "branded customer service". You still get the impression that it would be difficult to apply in certain areas / industries, but it is important to take a look at what should everyone do in order to continuously support your brand promise. Worth a read!

Written by chief executives Janelle Barlow and Paul Stewart, Branded Customer Service: The New Competitive Edge is a no-nonsense guide filled with strategies, exercises, and real-world examples to teach the reader how to harness the power of branded customer service. Unbranded customer service can potentially harm one's business, even when it is of good quality; branded customer service helps foster repeat business and word-of-mouth referral, among its many other advantages. Chapters discuss how to link the world of branding to one's customer service, how to embed on-brand service into the DNA of one's organization, tips, tricks, and techniques for supporting one's brand from within, and much more. Accessible to readers of all backgrounds, Branded Customer Service is a "must-read" especially for business executives, marketers, and even small business owners with the power and need to foster lasting improvements in this dimension of their chosen enterprise.

Branding has been inside the marketing thinking pattern for so long that this refreshing look, coming from an innovative perspective, gives the reader an insight on the true meaning of a brand. Like every other dimension of your company, it's your people who will make it or breake it. Barlow and Stewart guide us through new models for (re)thinking and developing a brand. Having employees with "on-brand" behavior should be the main concern of every company. Read this book to learn how you can achieve it.

I have been working on a branded customer service project for a few years now, and was looking for some research or reference material when I came across this book - it was like I found my "tribe"!

The authors do a brilliant job defining the concept of branded service, and offer great tools and ideas that you can use to start getting your organization "on-brand." It's easy and fun to read with real-life examples of what it's like to experience on-brand and off-brand service.

If you believe that branding only belongs in the advertising or marking department - think again. It's the job of the entire organization to not only represent your brand, but to also make it come alive!

Once you read this book you will never be able to look at an organization or service experience again without thinking... hmmm...was that off/on brand or what!

I highly recommend this book for anyone who is working in this field, or thinking about how to gain a real competitive advantage for their organization.

I struggled with my weight especially after having a child 16 years ago. I am a registered dietitian so that made it even more humiliating--knowing what I should be doing, but not being able to do it. I picked up an earlier edition of this book 13 years ago and it changed my life. I walked 6 days a week religiously. I felt the diet was very easy to follow and loved some of the recipes in the book. After 3 years and 40 pounds later, I started running and have been running ever since. Thank you Choose to Lose for transforming my life. I love who I have become.

This is the only plan that has ever worked for me. I had always been vastly overweight and tried every diet. Just do it..it works even without salads and exercise and you are not hungry. You choose your weight with every decision on what goes into your mouth. Just do it.

I read this books years ago, and when I found out the book was revised I had to have it. This book teaches you how to make a healthy eatting change for life, or just to lose those unwanted pounds. It tells you the importance of why you should not avoid carbohydrates, and it is very easy because you choose what you eat to loose weight, as long as you dont exceed your daily calorie or fat intake per day. It also teaches you why on 1000 caloried diets dont work because your body think it s starving and you dont loose weight because of so few calories. You can also save up for splurges. I think the hardest part in following this diet is eatting more than I am use to, when most diets you hardly eat. If interested in a positive eatting change where you can eat what you want, lose weight, drop your cholesterol level, and make this change for life, this is the book for you, I just love it, and the new me, because of it. Thank you Ron & Nancy Goor M.D. and Katherine Boyd R.D. for writing and sharing this book.

This is a great book, I've lost about 15 pounds using the techniques outlined, and have gone down from a 38 inch waste to a 35!!!! And I'm Still loosing. I'ts simple, keep count of those pesky fat calories, you will see results!!! This Book is a way of life for eating.

Having been on every diet in the world,I finally came to my own conclusion that diets simply don't work. I was delighted to find that "Choose To Lose" not only agrees, but encourages you not to weigh yourself and simply eat generous amounts of good, whole, naturally low fat nutritious food. Since I threw my scale out and began following the basic guidelines of "Choose To Lose", I've lost weight, gained back my self-respect and have enormous energy with a steady stable mood throughout the day. Throw out all your diet books and choose to live right now!!

Clients Forever is a hands on plan to increase your productivity and customer satisfaction. I was shocked to get results before I finished the book! Read this book if you want to satisfy your number one client - yourself. I have continued to re-read sections of this book to keep my focus on behaviors that will net my clients and myself the most amazing results.

I also enjoyed the author's humor and enlightened perspective on the driving factors of customer satisfaciton.

Flo Ligon

If you just "read" the book, you'll miss the power. You must also DO the exercises as they come up, and allow yourself to become the type of person that Doug describes. So if you're brave enough to truly "change" you'll no doubt get the results Doug describes.

I've done the work, and begun to see the results, and can tell you it's well worth the effort. I bought a case of these books and mailed them to 20 of my friends. Several have called me to say thanks... genuinely.

My genuine thanks for Doug for sharing his wisdom with us in this concise, easy to read and fun format. It's like you're there with him in a workshop, which I've had the privilege of doing also.

What a great book! Specific, step-by-step instructions that have REALLY worked for me. Learn how to create an extraordinarly successful business. Work only with clients who feel like friends, stay with you forever, and tell everyone they know about your services. Work less hours - - but earn more (a lot more). This book is unlike all other "selling" books I've read. It is the best book I've read, and has given me tremendous insight.

This book is not about sales training. Forget everything you have been taught about sales, closing funnels, and how to acquire clients. The message and the exercises in "Clients Forever" will transform you, your business and how you attract the type of clients that you want to work with. Permanent change is the natural outcome of the exercises and insights into who you are and how you show up in the world, when they are applied to yourself and to the relationships with your clients. Most importantly, your clients will have the opportunity to work with someone who is truly client centered and principled.

I was very impressed by the section on intuition, in chapter 11. Coming from a background in mathematics, I am too familiar with how logic and reasoning can destroy flashes and moments of insight. Doug Carter gives tremendous credibility to intuitive awareness. He teaches us that our own intuition is the most powerful tool that we own for evaluating how our clients feel in their relationships with us. This is very powerful stuff. I sincerely hope that someday he will dedicate an entire book to this topic and relate it to how we are "being" with our clients, ourselves, and everyone we know.

Like what the authour mentioned, I have personally gone through all 6 out of the 7 'generations' of selling techniques. I am currently selling using needs based (5th g) and questions based (6th g) techniques and have always felt there are something important missing. I didn't know why until I started to search for the answer and found it with Hyrum W. Smiths books (what matters most and the 10 natural laws of successful time and life management).

Then I stumbled onto 'clients forever' and discovered in a revelation that it is exactly the missing link. I tried it on some leads and it works! This book would be able to make my life easier and my income higher.

However, I would suggest that those who want to use the technique combine it with Hyrum's Franklin Planning system because they matched exactly.

Well worth the time invested to learn the knowledge!

"...a masterful job of presenting the multiple aspects of caregiving in a format that is both comprehensive and reader-friendly. The important focus on physical aspects of giving care are missing from many other publications in this category."

I am the Director of The Waud Patient and Family Resource Center based out of Rush Presbyterian St. Lukes Medical Center in Chicago, Illinois. I am a nurse by career choice, and a caregiver by nature. I have provided home care and hospice care to a number of family members. I found this book useful to teach family members how to take care of someone at home. It has clear illustrations, step by step instructions for those tasks caregivers do every day, and a resource listing for those items that help make the job easier. It also has introductions to other areas of care which are very informative. This book empowers people without any healthcare education or experience to understand the mechanics of taking care of another person - no matter where they live. If you have family in a nursing home, this book will help you evaluate the care they receive. Both personally and professionally I would recommend this book to any person with a loved one who needs care.

I am an Illinois legal aid attorney and owner of Southwest Medicals, an online medical supply and equipment business. If you are planning on providing home healthcare for a famiy member, you need this helpful book. The cost saving tips are especially useful. I also recommend the American Medical Association's Guide to Home Caregiving by Angela Perry.

This book was very easy to read and contained a lot of practical tips on a wide variety of subjects. I liked the tips on how to make items yourself, cutting costs on things like hair washing aids and for making your home safe and navigable. The simple illustrations make the instructions easy to follow and the abundance of listed resources for more information and support was a nice bonus.

It is a 'must have' resource and tool for anyone assuming or considering the caregiver role.

In "The Condor Years", Jonh Dinges does a wonderful job documenting US complicity in overthrowing the democratically elected Popular Unity government in Chile and instituting Operation Condor, a network of right-wing military dictatorships in Latin America's six southernmost countries with the aim of crushing popular movements for economic democracy, social justice and political freedom. As such, it is an essential text for activists and scholars interested in human rights, civil liberties, union organizing, political repression in the Americas, corporate globalization and peace. The book also delves into the role that pro-business, reactionary Cuban exiles played in hunting down Chilean dissidents living in the US. Given current events in Colombia, Iraq and elsewhere, this is an urgent and frightening book!

John Dinges first wrote about the terrorist activities of the Pinochet dictatorship as long ago as 1980 (in Assassination on Embassy Row, written with Saul Landau), but, however much one might have suspected at that time, it was impossible to support it with much documentary evidence. A great deal more is available now, in part because of the case brought by the Spanish judge Baltasar Garzón in 1998, and in part because the declassification of many US Government files in the years from 1999 onwards. Dinges has therefore returned to his subject, and has written a detailed count of the years of terror in the southern part of South America, in which numerous military dictatorships -- led by Chile, but with enthusiastic participation of Argentina, Uruguay and Paraguay -- conspired to murder and torture many of their own citizens, transferring them between secret prisons at their convenience.

Despite the emotional and dramatic nature of the events that he describes, and despite his clear commitment to democracy, Dinges has written a balanced book, allowing the facts to speak for themselves and refraining from the sort of exaggeration that can easily convert a good case into an incredible one. Despite the much higher profile that the Chilean dictatorship had in the European and North American press than the even more vicious ones in Argentina and Uruguay had, he recognizes that -- contrary to what most people think -- there were far fewer murders in Chile than in most of the other countries involved, around 3000 in total, compared with around ten times as mant in Argentina. At one point he talks of several orders of magnitude more in Argentina, implying several millions, but that is clearly absurd, and is probably not so much an exaggeration as a careless use of words: certainly, there is nothing in the surrounding text to suggest that this means what it literally says.

Dinges concludes his book with the words "the history of the Condor Years is not one we are condemned to repeat." Let us hope that he is right.

I think this was a very good book.It gives you an excelent report on the atrocities committed by the military in countries like Chile,Argentina and Paraguay.Mr Dinges did a great work in gathering all the information and evidence necessary to present a clear and bullet-proof case against all the parties involved.I was fascinated by all the evidence and information that clearly connects Henry Kissinger with this military goverments and the uncontested proof of his knowledge about the situation in this countries.The only thing i didnt like about this book is that sometimes it gives you the impression that you are reading a goverment report.Because, at times, the author is just giving you facts, dates and names with a certain dryness that sometimes bored me.It felt like you were lectured like in a class room.But,again, the book is full of fascinating tales and information that makes you wonder about our own goverment and the way it manages information.Good work!

This is a true story of terrorism and international terrorism patronized by the US government, then led by such honest and law-abiding statesmen as Richard Nixon and Henry Kissinger (I guess Gerald Ford was also there, but permanently asleep). In this case the terrorists were not marxist revolutionaries or religious lunatics, but seven or eight South American rogue states - all of them military dictatorships and impeccable US allies. When in September 1976 the Chilean state terrorists choose Embassy Row, Washington DC, as the background for another assassination (in the person of ex-Chilean foreign minister and ex-ambassador to Washington Orlando Letelier), the US government coughed twice to cover its embarrassment, then coughed a third time, then ordered the US diplomats and secret services to cancel their almost manifest collaboration with the state terrorists, who still had plans to eliminate Ed Koch and other dangerous revolutionaries like him in the USA and Europe. These actions were canceled, but Operation Condor (the serial killings' corporate name) continued secretly at least until 1981. Some of the military have been tried and a few are still in jail now, but Operation Condor's top responsible Augusto Pinochet avoided any punishment till this day and Kissinger, though innocent and free at home, is on the run in half planet Earth.
We still don't know everything about this shocking story, but John Dinges' book The Condor Years is a great breakthrough. The only reviewer here who rates this book four stars tries to absolve the South American military dictatorships from their crimes, saying that they were fighting communism. Hitler always said the same.

The first thing we have to make clear in these types of books is who the author is and the author of this book is John Dinges. Dinges is a serious journalist who worked as the editorial director for National Public Radio for over ten years (1985 to 1996). He has worked as a foreign correspondent for Time, ABC, and most notably the Washington Post. And he is currently a Professor at the Columbia University Graduate School of Journalism.

This book is well-researched, documented, and in it Dinges is himself extremely careful about what he states as fact and is not afraid to acknowledge when there simply is not enough documentation to make clear judgments. He frequently cites cables sent between the White House and the U.S. embassy in Santiago and as well as information from his own interviews with major players within Condor and embassy/government officials during the period.

He makes clear how important Operation Condor was in the context of South American politics such as the fact that traditional enemies like Argentina and Chile were co-operating fully for the first time in contemporary history. And, initially at least, the real fear amongst the military dictatorships of guerilla movements united under the "Revolutionary Co-ordinating Junta".

Dinges shows how DINA (the Chilean secret police) was created with U.S. support and turned from a small intelligence department to the hand of Pinochet under the leadership of Manuel Contreras. More interesting is how the book documents how operations were run in Europe headed by American-born DINA operative Michael Townley along with Italian fascists to eliminate the exiled Christian Democratic/Socialist Party opposition. All of this, of course, climaxs with the Letelier assasination in D.C.

This is perhaps the best book you will find on the subject of Operation Condor. Documents obtained by Dinges in making this book are frequently cited by institutions such as the National Security Archive at George Washington University. It deserves all five stars I am giving it.