Resources Books

Jack Mitchell is truly inspirational in so many ways. With "Hug Your Customers" and now, "Hug Your People", he has proven to be a master of observation and implementation in the retail and corporate world on both the business side and, more importantly, the human side as it relates to customers AND employees. This is a MUST-READ for anyone who wants to help their employees aspire to new heights and reach their full potential.

I enjoyed this book and it's numerous tips and tales.

I also appreciate the focus on how to treat and engage employees, especially because they are foundation to customer happiness (Jack's other book called Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results is about that).

This is an easy to read book and great for sharing with your boss, your workplace and your friends.

I'm a career retailor and always read what our industry stars have to say. The Mitchells always share all of they're extemly successfull business practices. Not everything they do can always be adapted but there are always things to think about. This book is no exception!

Jack's new book is a reminder of just how important it is to serve those we lead by encouraging their heart. It's not about fancy programs, but a simple commitment to build genuine relationships with our coworkers by recognizing their needs and valuing thier contributions, large and small, each and every day. Thanks Jack, and many hugs to you for "leading the way" and sharing the many practical and effective examples in your latest MUST READ!

K Martin - President/CEO, Signature Custom Cabinetry, Inc.

Jack Mitchell once again offers insightful, sound and excellent business advice. His ideas are thought provoking and yet practical enough to easily adapt within an organization. Interacting in business, whether with customers or employees, with respect, trust and appreciation will help to differentiate any organization. "Hug Your People" should be kept as a handy reference guide on every manager's desk.
Dr. John A. Davis
Faculty Chair, Families in Business Program
Harvard Business School

I would recommend this to any curious christian, or curious nonchristian! I'm 20 years old and I enjoy using it! It's fun and informative, and the animations are my favorite part

I purchased this as a gift for my wife. Not only does she love it, but our three-year-old son loves the videos. It is very easy to study the Bible, as well as look up information, cross-reference, etc. I saved at least $20 by ordering online. Great purchase!

An excellent Bible Encyclopedia on a computer instead of a set of books! Very easy to use and very excessible!

Love this software!!! I use it on a daily bases, and love the extra's.
The only complaint I have is the scrolling arrow it is a bit to fast, so I use the bar instead. Great resource for any age of beliver.

Dear Brothers and Sisters in Christ,
We finally have a program that reflects the Love and completeness any Christian would expect for the greatest occurrence of all time.
We have allowed the world to take the lead in using technology to reinforce their own ungodly ways, but this program more then meets the challenge of catching up and conveying the Gospel to this techno age. This software is more then worthy of our purchase and it is so reasonably priced for what you receive. Ilumina continues in its own way to stimulate continued study and refreshment in G_d's Word in this so easily distracted society.
From novice to the learned, "Ilumina Gold Premium Software" will place a smile onto the heart of every believer who is seeking G_d's Grace and Wisdom.
May His Love for You shine forth guiding you as you seek Him.
Shalom

If you want to regain the sanity you've lost by repeating the same hiring mistakes over & over again, read this book! Brad Sugars points out that if you want a different result, you have to do something differently. Learn about various personality types and where they fit best in your organization. (Maybe you have some good people in the wrong places!) Walk through the 6 Keys to a Winning Team and lay the groundwork BEFORE you hire the next employee and set them up to fail! Speaking of hiring, be sure to check out the Action 4-hour hiring format. Use the input and leverage of your existing Team Members to help select the right candidates and get them started off on the right foot.

Great book for those building a team or making your current team stronger. I highly recommend it.

This is an excellent work by Brad Sugars. Brad does a great job of making a difficult subject easy to understand. Since team building is a critical for all small and medium sized businesses, this is a must read for business owners. It is full of practical advise about "how to" build your team.
Great value for the price!!!

will learn something. This is the best in the series, but there is knownledge in all of them.

Brad Sugars does an excellent job of showing the independent how to find a successful team. In todays business world, team is one of the biggest challenges facing company expansion. Brad introduces great methods designed to help COE's and business owners refine their selection methods. His direct method of presentation is refreshing and informative. I recommend this read to anyone trying to find the right mix in their business, especially in todays world shorthanded staffing and endless dollars spent on hiring the wrong person.

Jim

This has been invaluable as a tool for learning about and teaching about ITIL. I have shared it with, and recommended it to, many colleagues and clients. I hope the authors are preparing an update for ITIL v3

Este libro es excelente como material de formación que permite presentar y obtener la certificación como ITSM Foundations.

Cubre de forma detallada cada uno de los procesos ITIL a nivel de sus objetivos, alcances, actividades, roles, etc. así como la relación con el resto de dichos procesos.

This " IT Service Management: An Introduction (Paperback) " published Apr'2005 paperback is only attributed to Van Bon.

Could someone point out the difference(s) in content between vs " IT Service Management: An Introduction (Paperback) by Jan Van Bon, George Kemmerling, Dick Pondman " published Sep'2002 ?

And why is the latter always 4-6 weeks availability?

This book was recommended to me on my ITIL Foundation course and for 6 months I have been trying to get a copy (Amazon and Blackwell's both failed). According to the publishers it has been superceeded by "Foundations of IT Service Management based on ITIL" ISBN 9077212582, also by Jan van Bon. I have ordered it from a supplier who has it in stock (try Google ISBN ...) but will never know if it is as good as ITSM:An Introduction.

The Office of Government Commerce's official ITIL books are great, and absolutely essential for anyone who does IT service management for a living, but the basic library will run you over $1000 in print, and the complete library on CD-ROM costs nearly $2000 (all prices in USD.)

If what you need is a good, serviceable introduction to ITIL that will give you excellent preparation for passing the ITIL Foundations exam, look no further than this book. It can be hard to get hold of, as it's understandably a very popular title right now, but it's worth tracking down and getting your hands on it; the price is certainly right, and the "just the basic facts" presentation makes for quick reading and good comprehension.

I do business process improvement work for a living; I have taken formal ITIL and CMMI training, and have also read a lot of books in this field.

If you're looking for the best introductory ITIL book on the market, this is absolutely it.

We teach a graduate class at Western Michigan University entitled "Humor and Fun: The Brain's Best Learning Strategy." After much deliberation, we made LAUGH AND LEARN the required text for the course. We love the sound and accurate science on humor and brain function, and meanwhile it is a genuinely funny read. In short, the book both proves AND demonstrates the central point of the course: that fun really is the best learning strategy.

Our students include pre-school, middle school, high school, and college teachers, and even administrators. In spite of the fact that LAUGH AND LEARN was written primarily from a trainer's point of view, we find that it offers good stuff for all. We're delighted to report that the response to the book (and the class) has been excellent. We highly recommend this book for virtually any teaching professional.

As a corporate consultant and trainer, I'm always looking for ways to increase my effectiveness in helping clients really learn the material at hand. Like many, I don't consider myself particularly funny, and worry that I could do more harm than good by trying too hard to incorporate humor into workshops.

Doni Tamblyn does a terrific job not only showing the reader how to easily and safely insert humor, she also references fascinating research that clearly supports why humor is so critical to the learning process. The book is written in a friendly, approachable style that makes it a fun read, and I appreciate the handy index to the "95 Ways" listed at the beginning of the book for quick reference.

I highly recommend this book not only to other professional trainers, but to speakers and presenters of all types. Personally, after trying some of Tamblyn's strategies, I not only feel more confident in front of a room, but hey, I'm having more fun too. You can't beat that!

As a corporate consultant and trainer, I'm always looking for ways to increase my effectiveness in helping clients really learn the material at hand. Like many, I don't consider myself particularly funny, and worry that I could do more harm than good by trying too hard to incorporate humor into workshops.

Doni Tamblyn does a terrific job not only showing the reader how to easily and safely insert humor, she also references fascinating research that clearly supports why humor is so critical to the learning process. The book is written in a friendly, approachable style that makes it a fun read, and I appreciate the handy index to the "95 Ways" listed at the beginning of the book for quick reference.

I highly recommend this book not only to other professional trainers, but to speakers and presenters of all types. Personally, after trying some of Tamblyn's strategies, I not only feel more confident in front of a room, but hey, I'm having more fun too. You can't beat that!

"Laughter and Learning"

I'm reading this book, and I sense it is what I have been waiting for. I believe Doni Tamblyn has really nailed it. She's given structure to what seems to be the very complex art of effective teaching. I'll start giving her methods a try by using the "smooth" vs "crunchy" approach for initiating group/team work, and by finally using some of those cartoons I've been accumulating for years.

I'm also thinking about how I could apply some of her ideas to my online distance learning courses, where teaching and learning are not in a traditional classroom. This environment lacks the needed spontaneity, but I could see what would happen if I divided my online class into small discussion teams competing for bonus points for "fabulous prizes" to be awarded at our once-per-week lab meetings.

I appreciate that Ms. Tamblyn has combined her comedic experience with Dewey's ideas, theories of motivation, accelerated learning, and optimal/compatible brain learning, the
Koran, the Talmud, famous quotes, tips on psychology and comedic delivery, and has taken the time to share her synthesis of them in a book. Her Laugh and Learn is not only a great how-to book, but also a scholarly piece of work. I don't usually find how-to books with an index, references, endnotes, so many examples, and a case study! (Her "anatomy of a creative learning module" is precious.) Thank you, Ms. Tamblyn!"

Recently, an old friend suggested that I read Doni Tamblyn's Laugh and Learn, a "how to" book that delineates various exercises, all intended to increase creative thought. At first I was reluctant to read the book--as a high school teacher I am bombarded by teaching methodologies, each one claiming to be the magic key that will unlock student achievement and motivation. So I was surprised when I discovered that Laugh and Learn was 1) witty 2) entertaining 3) well-researched 4) practical and, best of all, actually works!

Through a combination of data compiled from brain-compatible research, and an enormous catalogue of easy to read, easy to implement student activities, Tamblyn makes the compelling case that creative thought flourishes best when learners are first instructed to avoid being clever and original. While the ultimate goal may be to reach heights of innovative thinking, Tamblyn assures us that such heights will more than likely be reached when the learner's mind is relaxed enough to begin making the connections that distinguish the truly interesting thought from the mundane.

In each chapter, Tamblyn discusses the hows and whys of encouraging learners to lose their anxiety and increase their joy as they discover the creative process within themselves. Although the book is a virtual treasure trove of fun activities for students, my favorites have been the "mind map" and the "finish the sentence ball toss." (You have to read the book to find out why these activities are such big fun!) Again, the idea behind each activity is to "sneak up" on the creative drive before it has a chance to realize that it is being scrutinized and therefore shut down like a wall flower at a jr. high school dance.

At least one or two days a week, I incorporate a Laugh and Learn activity into my lesson plans. My students love the program. And their test scores and projects reflect the influence of Tamblyn's techniques upon greater retention of content and increased motivation for success. This is nothing short of a miracle, when you consider the natural reluctance of teenagers to try anything that might make them look "uncool" in front of their classmates.

Laugh and Learn is both brilliant and of enormous practical benefit--two qualities not often found in teacher training manuals. Tamblyn's book should occupy a special place on every educator's desk. Five stars, Ms. Tamblyn, five stars and more...

Reldan S. Nadler scores big with this wonderful book: Leaders' Playbook. His promise is that here is a book about how to understand and apply Emotional Intelligence. He delivers. He offers keys to improving our leadership potential as well. As a psychologist and executive coach I am always looking for a smart, practical and easy to read books that will serve the audience who doesn't take time to read. Dr. Nadler give tips designed to help people. It is the perfect read for the coach who applies good tools when helping clients. Relly's work is smart, practical and easy to use. He delivers a solid and comprehensive presentation of Emotional Intelligence in a manner that suits the reading audience that is looking for clear information quickly. His assessments, evaluations and inventories point clearly to behaviors worth noting. His suggestions for action provide a quick remedy for behavior change. His selected case studies and real life examples give insight into how E-I impacts even the greatest of today's leaders. By viewing the game of life from a performer's vantage point the reader, or coach, who applies the suggestions found in Leaders' Playbook would experience quick change and enjoy the scoreboard of leadership light up. I recommend this book!

David J. Mahoney, Ph.D.
Psychologist, Consultant, Executive Coach
Whitefish, Montana

Do you want to improve your leadership skills? In this book Dr. Nadler has taken complicated information and made it easy to understand and put into use. This practical book with step-by-step guides will help you improve your coaching and leadership skills and is ideal for supervisors, managers, executives and coaches.

I was talking with a woman who is a sponsor in a 12-step program who asked me if I knew of a book that would help to improve her coaching skills with her clients. I recommended this book. She called back a few weeks later after applying the tools in the book and had gotten great results. She is now going to use the book to teach other sponsors.
Sabrina Braham M.A. CPC WomensLeadershipSuccess.com

This book provides insights on what EI is about in a quick an understandable way. If you want to focus on the top five EI competencies top senior leaders expect from their staff, then this is the book to own. Reldan provides quick strategies and practical advices to go from awareness to skill level.

I use this book and other tools developed by Dr. Nadler in leadership development and coaching I provide and in my work in the Organizational Consulting Office at Edwards AFB and in private practice. The Leader's Playbook gives leaders the necessary tools to move their talents and strengths to a new and more effective level. He helps leaders to have a better understanding of "derailers" that can take even the most famous leaders into downfall. Using these tools will help every leader. If every leader were to grow in their emotional intelligence it would have an amazing impact on - not just the workplace - but our society! From Wikipedia, I submit these excerpts regarding leadership: "The ability to affect human behaviour so as to accomplish a mission designated by the leader" also "One of the differentiating factors between Management and Leadership is the ability or even necessity to Inspire. A Leader, one who can instill passion and direction to an individual or group of individuals, will be using Psychology to affect that group either consciously or unconsciously." I would say not psychology -- but their own personal mastery of emotional intelligence. Just read the book, apply what you read and see change happen!

Dr. Nadler's book "Leaders Playbook" is an easy book to read and also to apply the EI techniques and tools. I have used the book in both my coaching practice and as a University professor in my MBA courses on leadership. My clients and students enjoyed the assessment profile on being a Star Performer. Wonderful book with practical lessons on Emotional Intelligence. A must have for every Executive.

Dr. Tammy Wong, Fostering Executive Leadership, Inc.

This novel is one of the best I have read. Alex Haley and Stevens express a kind of compassion from a grandmother/mother that no one could do better. It's a very emotional book, and touches everyone that has ever experienced a good book. Once you start it, you can't put it down!

This book made you feel apart of it. I loved it! I loved the history, the story, the emotions and how it wove a story of a loving family working their way through life. This is a must read.

Pretend that there is a really good review here. I loved reading this novel. It is one that is vary hard to put down because you can't help wondering what is going to happen next.

At the center of Mama Flora's Family is the indomitable spirit of Mama Flora, the matriarch of an extraordinary family of destitute Tennessee sharecroppers. The characters are so real and believable it made this reader feel that I was right there with them experiencing all their trials and tribulations, as well as the joys. This book is much more than a poignant, hard-to-put-down story of a Mama Flora and her descendants from 1920 to the late 1990s. It, for the most part, effectively weaves into the plot much of what has transpired in American/African-American history during this time period (e.g., life for African-Americans in the South, the rise of the Civil Rights movement, the Black Panthers, the Nation of Islam, the Viet Nam war, political repression under Idi Amin, etc). Mama Flora's Family is a rich, resonant family novel that cuts across the barriers that divide us to touch the hearts of people of all races and backgrounds. I highly recommend this excellent, emotionally-packed posthumous novel written by David Stevens based on Alex Haley's notes and research.

Reading this book is like cozying up with a warm blanket. The authors provide so much detail that you feel like YOUR grandmother is sitting in front of you, recounting the tales. The book spans the decades, from the early 1900s to the late 1970s and throws in a bit of history/current events to place the family's hostory in context. Great book!

This book is great as a resource for anyone who helps victims of abuse. It should be a resource in every church. This book is also a valuable tool for any sufferer of abuse seeking help.

This book is helpful for healing abuse victims of any age, but also is helpful in preventing abuse. Verbal abuse is addressed as well as physical abuse. It describes warning signs of potential abusers and has sample forms to screen future employees that will be around children.

This book is an outstanding resource for understanding what abuse is and the steps required to overcome abuse through faith and forgiveness. I purchased the Mending the Soul Workbook that goes along with this book from the Mending the Soul website.

This book has been and will continue to be, a very helpful resource for me to use on my own road to healing.

I highly recommend this book.

I am a Christian survivor of incest. I have read many books on dealing with and healing incest issues. This is the first book I have read that presents material for Christians, and it has had a profound effect on the issues I have faced. Not only does it address the nature of abuse, it also addresses the aftereffects of abuse: shame and powerlessness. In my opinion, the most important section of the book is The Healing Path. It gave me hope and explained the steps needed for the survivor to know God can indeed heal the soul.Other books address the mental and emotional aftereffects of incest. This book addresses the most important part of abuse: the damage it does to the soul. As a believer in God, it gave me a path to follow to heal my soul. For anyone raised in a church and felt abandoned by God because of incest, this is a must read.

This book really helped me to view forgiveness & reconcilliation from a true biblical perspective. Joe in the previous review states it so clearly & logically, especially in the last paragraph of his review. I think we can unintentionally draw people towards us that continue this cycle of emotional abuse. By abandonment, betrayal, lies or avoidance which can be the most difficult to overcome. With any abuse or negative issue in life, our self-esteem can take quite a hit,it also makes us feel if we are not forgiven or loved by someone & how can God love or forgive us? that's why the recovery is such a challenge & this book deals with this healing process, moving forward & growing in Godly love.A very insightful encouraging positive biblicaly based book that deals directly with many of lifes challenges, especially the very common emotional abuse so many of us have experienced.I highly recommend this book.

This book was invaluable when trying to upgrade our companies RIS server from Windows 2000 to Windows 2003 and then to WDS from there.

This book is a great resource for helping to plan the deployment of XP. I've been able to use many of the ideas and tips from the book to help redesign my deployment plan for my own company. A great job was done by Jerry in writing and explaining the different ways to deploy XP. Excellent Job, Excellent Book!!!

The "Desktop Deployment Resource Kit" is exactly what I have been
looking for. Standardizing all of my desktops to Windows XP will be a challenge and the most challenging part seems to be honing in on what my team needs to know.

This book lays it out so you can read through topics quickly while keeping the big picture in play. When I begin my project I am sure it will be a constant companion to help me though some of the tough spots.

Thanks Jerry!

I write this review partially evaluating the information it contains, but also how it has held up over time. This book came out in late 2003 and it is now early 2006. A successor to Windows XP is already known, but that doesn't mean that Windows XP is on the way out or that companies will not just now be deploying that OS either for the first time, or redeploying as a refresh to encompass service packs, hotfixes and larger updated application suites, such as Microsoft Office. In short, a competent title covering the deployment of XP is still needed.

In short, everything you need to know about preparing Windows XP for deployment using the Microsoft approved and supported tools and methods is found inside. The authors cover in-depth the planning one should take within the environment to configure, deploy, and manage a desktop. You are instructed on the proper way to prepare the desktop for mass distribution, configure and run the utilities to ensure that the final OS image is not deployed duplicating network identification data, as well as running user state migration to transfer settings between builds. Distribution technologies, such as RIS and SMS are covered, although any commonly used third party utility, such as Symantec Ghost is not. There are also chapters dedicated to reviewing service pack and hotfix management, group policy management, as well as software updates (to Microsoft products, such as Microsoft Office 2003). And lastly, you are given a few different syntax guides to such things as SysPrep and Administrative Templates.

I believe, however, that this title could use a second edition. Even when it was released, some of the services covered were on their way out, and two years later, entire chapters of this book are now useless for many. For example, chapter 17 deals with distribution of XP via Microsoft SMS 2.0. Today, SMS 2003 is the standard and deployment of desktops and servers can be done using a feature pack. As the bulk of the Windows XP preparation has not changed, adding the SMS 2003 information would add a great deal of value. This book also talks about using Windows PE as a management OS for deployment. In 2003, WinPE was not available to many (and is still not, although that availability is on the rise and this book does point you to WinPE alternatives), although it is included and licensed in SMS 2003. The current WinPE section is still very informative, but a refresh overview to cover the changes in the more widely available version would be nice. The different service packs released for Windows XP also bring about new components of the OS as well as new generations of deployment tools, such as SysPrep. Again, although the current information is still very useful, a second edition could cover those changes to the OS and tools.

All things considered, this is still an excellent title and for the most part is as relevant today as when it was released. Administrators looking for an informational source on configuring and packaging the OS itself will find great value here, whereas those looking for information on the deployment mechanisms may need additional books / material in addition to what is presented here, especially if you are not planning on using Microsoft technologies.

If you are planning a massive desktop deployment than this is book you should use. I had no previous experience in doing an unattended install and this book walked me through the entire process following the distribution sample provided in Chapter 7. Mr. Honeycutt has left no stone unturned. His book gives you in-depth technical information and tools to deploy and manage Microsoft Windows XP Desktop. With it, you get prescriptive guidance to help choose the best deployment method and tools for common scenarios; perform attended and unattended installations; automate the deployment process, control policy and profile settings for desktop operating systems and applications; automate deployments for Office and other programs; and more. The book comes with a CDROM containing extra documentation, tools, sample templates, and scripts. Just add your Windows XP I386 files and half the battle is done. This is a great book and well written. Thanks Jerry for writing something for my simple mind!

Lisa Orrell's new book offers fantastic insights into the millenial mind. If you are a manager, supervisor, or team lead with younger workers, after reading this book you will find you are able to better understand and connect with this segment of your team.

Have you ever been stunned to have a parent show up at an interview?
Are you frustrated that your new hires are already insisting on flextime?

If so, this is a book you need on your bookshelves!

Cindy Ventrice
author of Make Their Day! Employee Recognition That Works

Millennials Incorporated
As a 20-year HR professional, and now employee benefits specialist, I found this book to be filled with great insights. Now I give it to clients as a gift and they always comment on how informative it was. It's an essential millennials recipe for success. Jenny Vonderwerth, HR and Benefits Consultant, CA Lic. #0E54998, Liberty Benefit Insurance Services

I have had the pleasure of hearing Lisa speak numerous times about Millennials in the workplace today. Lisa understands where this generation comes from and what motivates them. She's witty and entertaining and her book is a fun, yet eye opening experience for anyone working with Millennials today.


Catherine Cifford
Co-founder YourOnRamp.com
Author, Your Career OnRamp

If you work on teams, manage or lead people, you must read this book.
Lisa has done a great deal of research, and hands you practical assistance we all need in working with the new milennials. And they are a different breed of cat!

Also check out her earlier work called Chickonomics - it's also a great read filled with practical tips on this growing workforce segment.

If you saw the recent piece on 60 Minutes, you know that millenials are different. They have their own ideas of how they expect to be treated at work and if they are not, they up and leave and go to another company that will meet their demands. So what, you say? Well, watch out because a labor shortage is fast approaching and you are going to have to figure out how to motivate and retain millenials if you want to stay ahead of the business curve.

Millenials Incorporated is a great resource book that will quickly give executives and HR managers all the right pointers to not only motivate and retain millenials, but also to maximize the employer-employer relationship.

Author Lisa Orrell is providing on-site seminars and workshops to large corporations all over the country that realize this is a must-learn (and quickly) subject. You can have access to all of her tips and tricks and deep expertise at a fraction of the cost by reading this fascinating and helpful book.