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very informitiveReview Date: 2008-01-19
An Excellent Insight Into the World of Services MarketingReview Date: 2004-04-24
Review by VenkatReview Date: 2004-04-23
1) Loyalty
2) Managing services people
3) Understanding service quality
4) Power of service guarantee
I strongly recommend anyone interested in services marketing to buy this book.
Excellent book covering a critical topicReview Date: 2006-05-28
Synthesizes all the best practices and leading edge thinkingReview Date: 2004-04-26
Not only does the authors present you with their in-depth coverage of the various services related topics, supplementary materials (papers, cases) from other excellent sources/authors make this an absolute encyclopedia of services marketing and a coherent contemporary literature for both novices and seasoned practitioners.
This is THE book for this very under-written and immensely critical topic of services marketing and an essential reading for the 60-80% of the workforce who are involved in the ever growing services sector.

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Operational Analysis of Tigers.Review Date: 2007-01-09
Fasinating readingReview Date: 2006-07-22
However I am not sure that he has proven his case that the tigers were that much better tank killers compared to other German tanks. For example, I have read of some Panthers devastating Allied tanks too in figures equal to what he quotes of Tigers. Overall in both fronts for different reasons the Germans tanks tended to do better.
In the west the Allied tanks were deficient compared to German tanks in armour, mobility and armament. This can be seen as in August in Normandy the Germans had about 1,400 various tanks while the Allies had about 6,000. The Allies losses in tanks were about 3:1. Then put in all the allied air and artillery and you get a feel of the problem.
The Russian figures are disputed with wide range but its clear that overall the Germans lost far fewer tanks then the Russians. The Russian loss ratio is probably higher then the West.
Its an interesting question considering the high cost of the Tiger weapon system. Which the writer does discuss.
Overall the tiger, I wish had more description. The battles are well discussed. The maps are extremely good. I hope that other historians that use this book copy him in producing such maps. The book is certainly worth reading if you are interested in this subject.
As advertisedReview Date: 2006-01-12
The author presents all this information very objectively, which is something I also appreciate.
sledgehammers: strengths & flaws of tiger battalionsReview Date: 2006-08-03
Steve thinks that ...Review Date: 2006-03-06

Easy, fun read, but a bit datedReview Date: 2007-06-29
Later, about the woman who would become Queen Philippa, he writes, "Queen Philippa [in comparison to Isabella] had seemed rather colorless. She was pretty, sweet, and domestic, a typical Dutch girl."
The short section on Edward II never directly refers to the king's homosexuality. Rather, there are references to his "favorites."
If you can get past these prejudices, you'll learn a lot about 3 reigns - Edward I, II and III - in short order (the 1962 reprint that I read was slightly under 450 pages). Costain does a good job of summarizing the important events as well as the characters of the key men and women. There is also a good summary of the life of Edward III's son, Edward (called the Black Prince for the color of his armor).
I also like the fact that he provides information on his sources - calling rumor, rumor and referring to some contemporary writers as gossipmongers.
Good seller A+Review Date: 2005-09-16
Accessible historyReview Date: 1999-12-29
Great and not-so-great KingsReview Date: 2000-05-03
Like a Great Novel You Can't Put DownReview Date: 2004-09-19
One of the things I love about this book is that Costain shares so many of the great rumors and stories that passed down over the ages (such as Edward I promising the Welsh that he will give them a prince that speaks no English or French and then appointing his newborn son to the post), simply because they are great stories, while taking pains to point out why they can't be true. You can almost feel Costain winking at you as he relates the tales. Another great aspect of the book is that he devotes substantial time to the women of the period, who are generally ignored in most books on the middle ages. Edward II's wife, Isabella of France, is examined in detail, as is Eleanor of Castille, the first and beloved wife of Edward I whose death moved him to erect eleven costly stone crosses to her memory.
This book presents a very comprehensive overview of the lives and works of the three kings and is a great starting place for those who know very little about their lives, or a great review for those who've read much about them. You won't get every tiny bit of detail about Edward III's famous battles of Sluys, Crecy and Poitiers here that is found in, for instance, Jonathon Sumption's books on the Hundred Years War, but they are all well-summarized, and Costain includes many important details such as numbers of foot and mounted soldiers on each side, terrain, battle tactics and formations, and number of casualties as well as political motivations. Given the length of the book, there is a surprising wealth of detail packed into every page, including such wonderful tidbits as the origin of the word "blanket," which came from the name of Thomas Blanket, an early English manufacturer of the item.
In the last few months I have read over two dozen books on the middle ages, and this had been by far the most informative and enjoyable, the one book that really makes the events of the period come alive and the people seem to be actual people of flesh and blood, rather than just an amalgam of their deeds and accomplishments. I can't recommend this book highly enough.
Collectible price: $75.00

Would make a great Hollywood Movie...Review Date: 2004-01-24
Basically in the year 1307 King Philip 4th arrested the Knights of the Templars and a pseudo-trial followed in order to smash the Templars. Much like the Salem Witch Trials many where falsely executed while others survived the ordeal to tell the tale. Basically this book is all about the destruction of the Templars.
Again if you like books about "Witch Trials" then this is a must for the bookshelf and certainly Barber gives us the best historical rendition of any "Witch Trial" to date although the Templars where not treated as Witches but as anti-christian (when is fact they where a "White Order").
Good historical depth to this one and highly recommended.
Excellent work centring on the trial of the TemplarsReview Date: 2002-10-31
Very well written, it is rich in detail, but in a witty narrative that keeps the reader enthralled and forgetting they are reading history, which is usually dry and stale. High Recommended. Anyone interested in the Templars needs to add this one to their collection.
A Must ReadReview Date: 2003-11-12
The wealth of source material in the book makes it indispensible.
One would hope that Barber's work would go a long way towards debunking the myths of the Templars as neo-New Age adepts possessing secret occult wisdom, since, as Barber demonstrates, many of the Templars at the time of the suppression were uneducated, illiterate old men from preceptories in Europe, most of whom who had never even set foot in the Holy Land and were thus incapable of the occult practices ascribed to them. Of 115 Templar depositions resulting from the hearings in Paris, sixty-nine brethren stated that they were forty years old or older. The average age of these 115 men was 41.6 years. Most of the accused Templars were serving brothers and seargeants (41); seventeen were priests and only fifteen were actually knights. The average length of service of deposed Templars was 14.2 years. Hardly the stuff of which powerful occult magicians are made.
Definitely add this one to your library.
Barbers' view of the TemplarsReview Date: 2006-11-10
1. The orginal purpose of the group was to protect pilgrims however the
intent soon changed - the outside population of the European nations so
saw a chance to gain "power" for themselves.
2. The rulers became jealous of the "carte blanche" given by the Pope -
thus the Templars had to answer to no one and became very wealthy.
3. Soon those same rulers previously mentioned had to come to the Templars, and others as well, inorder to obtain money.
4. As a result the banking system was established. When Phillip V realizd he was in debt to the Templars, he "manufactured" charges inorder to seize their money and their land holdings. Phillip soon became aware of how mch his seizing had accomplished for him - death.
In-depth study, with references and bibliography. Everything!Review Date: 2007-04-22
Despite the title of the book, this book covers more than just the trials surrounding the Templars. It is a concise timeline of the time period including political powers, church rulers, allies and enemies, detractors and benefactors.
Barber has given a balanced view of the Templars, their rise, fall, trial and destruction. He offers a plethora of footnotes and references and a daunting bibliography which would be the envy of any medieval history, Templar history, catholic history, french history or crusades history lover.
Also offered by Barber is another book covering the Templars ( The New Knighthood : A History of the Order of the Temple )which goes even further in depth regarding the actual successes and failures of the Order, again offering a huge list of historical references.
Barber, it appears, is the foremost historical expert that is publishing works regarding the secretive but ever-popular Poor Fellow-Soldiers of Christ and of the Temple of Solomon.


Outstanding and humblingReview Date: 1998-11-20
Being thereReview Date: 2005-04-04
Mark
Definitive account of the airwar.Review Date: 1999-06-15
One of the best accounts of the Air War in EuropeReview Date: 2003-07-16
Crosby with a degree in English and considerable writing experience writes lucid, stripped-down prose, and his accounts of navigating under difficult circumstances brought a reality than few other accounts--written mainly by former pilots--have done. His story of an early mission to Trondheim, in Norway, is a gem of the navigator's problems--of unexpected cloud cover, of flying over Norway where, as Hobler put it, one fjiord from the air looks like another, and the element of luck and chance in any mission. As a WWII navigator in the Pacific, these types of details were welcome, as was his understanding of the "place" of navigator's in the AAF pecking order. When I was informed in December 1945 that I was on a preferred list of those to man the postwar Air Force, I politely declined knowing that navigators would be highly unlikely to advance at the rate of pilots. (I did, however, remain the reserves for 20 years}.
What comes through most clearly, however, was the terrible losses that the 8th suffered in its campaign against Germany's manufacturing capacity and infrastructure, and of the courage and perseverence of those who served. The 100th BG, for example, arrived in midyear, 1943, with 35 crews; only one intact crew completed 25 missions, though a few other crew members from crews broken up because of casualities and other reasons also survived. Was it worth it? Did the damage done justify the loss in life, not only of the air crews but also those of German civilians and others killed by the raids. Crosby is a bit ambilavent--he joined the anti-war movement in the 1960s. Nonetheless, no one can take away from the aircrews, and those who did not return, their courage and belief that they were part of a grand but terrible endeavor to bring the war to an end and of the demented policies of Hitler and his Nazi cohorts . May they rest in peace.
Great story of the air war over EuropeReview Date: 2001-03-29

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Difficult to put downReview Date: 2008-02-25
Salvaging "Lost" HistoryReview Date: 2007-01-23
Firstly, considering all that has been written about the Second World War in its magnitude, to have a relatively untouched subject such as this be brought to light at this late date is truly welcome and laudable. Secondly, as I've often noted, an unfortunate side-effect of the coverage justifiably given to the evils of the Holocaust has been a certain infrequently-admitted desensitizing to the horror of the mass murder at its heart, and this new study of that period helps reawaken some comprehension of the utter dimension of cruelty that was behind the atrocities.
This book and its true stories of Arabs as rescuers of persecuted Jews (and sometimes as pro-Fascist collaborators who oppressed the Jews in North African labor camps) is a meaningful read for any scholar, or for the curious-minded. Telling tales of bravery in a time of great danger, there are many feel good moments, foremost Tunisian statesman Mohamed Chenik's clever and brave duel of wits and nerves with the occupying Nazis, courage on his part that saved Jewish lives, but there is also a scattering of disheartening tales, too, showing no culture has a monopoly on indecency.
I think anyone who deems peace between Jews and Arabs to be impossible would do well to consult the history recorded here. Not only is it a fact that traditionally Jews received better treatment when dwelling in Muslim nations than in Christian ones, but many Muslims regarded the slaying of Jews, identified in the Koran as "a People of the Book" to be a direct sin against God. Furthermore, I also think it's a sad fact that so many Muslims who worked to assist their Jewish countrymen later denied their roles, lest they suffer repercussions at the hands of reactionary fanatics intent on waging war on Judaism and those seen as soft on it. Progress may not be a constant in human affairs, but a book like this is fuel for the light of optimism.
Interesting book on little known factsReview Date: 2007-06-22
One interesting fact I learned is that the definition of the word "Zionism" is completely different in Moslem countries than it is elsewhere in the world. Here we see it as another word for Israeli nationalism. There it means, "the purposeful infliction of pain and suffering on Arabs and Muslims." Wow! No wonder we have so much trouble acquiring peace in the region! So let's abandon the term and simply say there are two countries there that need to have borders established.
By all means read the book. It does depress one a bit, but it also shows that simple humanity is possible. Let us build on our common humanity.
Arabs & Jews: a complex storyReview Date: 2007-02-12
A North African perspectiveReview Date: 2007-11-20
Some of the stories of local inhabitants and occupational forces interactions are presented. Some were positive and some were negative. It is a mix. The author divided by choice the local inhabitants into two parts only - the Jewish and the Arabic part - but reality was otherwise. The stories were documented to the best possibilities available at hand but they were not far off of the norm available at the time. Similar stories are available throughout history of the region from the time of "The Barbary coast" through the independence of the North African nations. One of the best examples readily available is the story of the Emir Abdelkader. (A town Elkader, Iowa is named after him).
The author did not find any evidence of "death camps" but plenty of evidence of "Forced labor camps". These Forced labor camps had Jewish people in them but they were not exclusively Jewish. To my knowledge those camps were present throughout the occupation time. (They were certainly present before 1935). It would have been very interesting to find out more about them from the archives of the governments of France, Italy and Germany. The author limited himself to the occupied body without attempt to get information from the occupiers' brains. It may be a topic of a future book. Some of those camps sadly continued to be used even after the independence of the North African countries.
The author indulges himself gratuitously here and there in local stereotypes which were not necessary. The best example is on page 66 were he labeled people who helped him as Algerian black marketeers. If you believe that 4 Algerian black marketeers can drive a truck in Morocco's borders day time and stop to help you then I have a Brooklyn bridge to sell you.
The last chapter is more political than historical. The author discusses the politics of the day in the Middle East and justifies the creation of the state of Israel by "deserving" it (page164). Many states deserve to be created but not at the expense of others and the principal of self determination for any nation should be respected. The minute a link is made between the holocaust and the state of Israel creation john doe the Arab looses interest. Holding the position that Israel creation in the Middle East should be viewed as a "payment" for the holocaust is fictitious. Linking the two events at any level raises suspicion of agenda driven activism for muddying the water and not for clarifying the issues.
The holocaust is European and Europe cannot escape from its past.
I am glad that I read this book and I recommend it to others. It provides a flavor of some aspects of the lifestyle under the occupation in North Africa.

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Armour from the Battle of WisbyReview Date: 2008-05-03
It works!Review Date: 2001-10-30
A true masterpiece!Review Date: 2003-02-27
The book is really easy to use and have exceptional drawings and scetches. Transforming the scale of the objects in the book to original size is really easy and there's a lot of information i general. At last a recommendation for all you SCA-fighters out there. Try out armour no.6 and no.9 because they give very good protection and are comfortable to wear.
A true masterpiece!Review Date: 2003-02-27
The book is really easy to use and have exceptional drawings and scetches. Transforming the scale of the objects in the book to original size is really easy and there's a lot of information i general. At last a recommendation for all you SCA-fighters out there. Try out armour no.6 and no.9 because they give very good protection and are comfortable to wear.
Unique workReview Date: 2005-10-08

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Kitty Kat LoveReview Date: 2007-11-16
So PreciousReview Date: 2007-07-04
MagnificentReview Date: 2006-09-11
The Cat's MeowReview Date: 2006-04-08
Exquisite Costumes and Animated Cats with Baroque Bohemian SensibilitiesReview Date: 2006-05-31
Karen Mahony and Alex Ukolov, the creative geniuses who run baba studio and Magic Realist Press in Prague, meld lavish costumes, posed cats, stunning Bohemian scenery, and quirky art and architecture in the Baroque Bohemian Cats' Tarot. While many "cat decks" are mostly art decks, this gorgeous Tarot is a bona fide reading deck based on the Rider-Waite-Smith tradition.
Sumptuous fabrics and lovely detailing grace the costumes created by Finnish artist Anna Hakkarainen, while many of the "models" used in the Baroque Bohemian Cats' Tarot were from the Prague Cats Rescue Home. Russian Blues, Tabbies, Persians, Siamese, Orientals, British Shorthairs, mixed breeds--all manner of hue and personality infuse these cards.
From the singing Abyssinian on the 3 of Pentacles to the wide-eyed kitten on the Sun card (which was coaxed to stand up on a horse with a teaspoon of cream!), the almost-human expressions surprise and delight. The fierceness of the Siberian on the Knight of Swords crackles with energy, and the sweet innocence of the 6 of Cups elicits an "awww!" for both its cuteness and the way it captures the essence of this card. The 9 of Cups is a hilarious card, with a British shorthair licking his lips in snarky Puss in Boots fashion. Ms. Mahony writes of this card:
"A somewhat portly and obviously very satisfied cat sits on a barrel in the public room of an inn, licking his lips. Behind him, carved in wood, can be a seen a scene of grand merrymaking."
Because some readers prefer Strength and Justice as either Trump 8 or 11, the deck designers have chosen to keep the Majors unnumbered. In addition to the standard RWS attributions and format, Ms. Mahony and Mr. Ukolov have also added a "good luck" card to the Baroque Bohemian Cats' Tarot: Hermes--which shows a golden statue of the god in a sunny courtyard while a lovely cat clothed in a sage green gown with white ruffles looks on. At first glance, it appears the card backings are fully reversible, but upon closer inspection, you can see the names Ukolov and Mahony on opposing sides. Because the script is so small, however, the backings still work wonderfully for reversals.
This deck, like their Fairytale Tarot, arrives in a box set with a beautifully bound soft cover book. With 207 pages, the glossy pages depict black and white reproductions of the cards as well as photos of fountains, sculptures, paintings, and various architectural elements found therein. Ms.Mahony's prose, as always, is a sheer joy to read, and she offers a brief overview of what's going on in the card, a "cat's interpretation", keywords and phrases for both upright and reversed meanings, and a lucid, in-depth explanation of the card. She also notes source materials for each card.
The Baroque Bohemian Cats' Tarot is an excellent reading deck, and especially good as a deck for children or cat lovers. Because this deck follows RWS, it can be used in conjunction with many Tarot books, making it a great beginner's deck, as well. I've had quite a few insights with these cards, which I've jotted down in my Tarot journal. While an artistically exquisite Tarot that belongs in every art deck collection, it's an excellent deck for both reading and meditation.
(To see 10 images from this deck, visit the Reviews--Decks section at JanetBoyer.com)
Janet Boyer, author of The Back in Time Tarot Book: Picture the Past, Experience the Cards, Understand the Present (coming Fall 2008 from Hampton Roads Publishing)

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One of the BestReview Date: 2006-01-06
Bataan: a survivors storyReview Date: 2005-09-14
Inspirational ReadReview Date: 2005-08-14
Well written story of survival.Review Date: 2005-08-13
My GrandpaReview Date: 2005-09-06
Shoni Boyt

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A Cat's Love StoryReview Date: 2008-04-21
The story reveals the vulnerability a lone cat faces as she traverses across countries. People and other animals can be friends or foes. Lord Gort's determination never waivers and you cheer her through myriad adventures.
great and interesting!Review Date: 2006-02-06
A blatant piece of antiwar propaganda, totally unsuited to its target audience!Review Date: 2006-07-17
The book is actually a rattling good yarn about life on the Home Front in World War II. The only problem is that it is written from the anti-war perspective of the 1980s. As a result, it dwells excessively on the horrors of war, especially the war in the air, with great emphasis on the gruesome details of what happens to people on the ground when bombs go off:
" ... the metal was all buckled and shiny where the bullets had knocked the paint off... And red seeped from the holes. A drop fell on his hand, and he licked it and it tasted of blood... "
"... a fireman being led by two others, his face like a cooked steak and his pale eyes unseeing, rolling in all directions..."
"... in the dim light of the distant fire he saw the dried foam around [the horses'] mouths, the tiny burns and wounds from the cinders..."
"... she went up in tiny bloody morsels for the birds to eat off the trees and the telegraph wires..."
" ... the man in the road was blown into eight separate pieces; head, torso, limbs flew up like curving birds..."
Is this the kind of thing you want your nine to eleven year old reading?
I was born in London, less than 4 years after WWII ended. The war dominated my childhood. I grew up with the people who lived through the blitz. And I heard and read story after story of the heroism and courage of ordinary people. Mr Westall chooses, instead, to focus on the ugliness, on the opportunism, on the occasional inevitable breakdown of human decency. Anything to make the politically correct point that war is ugly. Evidently Nr Westall never heard of John Stuart Mill, the rather pathetic english philospher whose one great statement amongst all the rubbish he spouted was
"War is an ugly thing, but not the ugliest of things. The decayed and degraded state of moral and patriotic feeling which thinks that nothing is worth war is much worse. The person who has nothing for which he is willing to fight, nothing which is more important than his own personal safety, is a miserable creature and has no chance of being free unless made and kept so by the exertions of better men than himself."
Did I enjoy the book? Yes I did. Would I recommend it to mature discerning adults for a slice of reality of life on the Home Front in WWII? Of course! Would I give it to my grand kids to read? Not just "no", but "hell no!!" Not until they're in their twenties!
very good bookReview Date: 2002-11-22
Blitz CatReview Date: 2000-01-14
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