Practitioners Books

This book was on one of the "if you like this you might like this" things and I went ahead and picked it up on a whim. My friend grabbed the book I originally got when the order came in so I wound up reading this one first and was completely engrossed for two days! Letts is a terrific storyteller and I am so glad to find an author who writes so well about a controversial subject. This is women's fiction at its best and I've already ordered her next one.

This book grabs you on the first page and never lets go! Sweet, funny, sad and revealing - all in one readable book! It's great to read about the variety of people that make up most of our everyday world.

I really enjoyed this book. I thought the quality of writing was great. So much attention was paid to each of the characters that I could picture each of them. The women in the clinic were my favorites. You could feel the camaraderie between them. I highly recommend this book.

What I love about Elizabeth Letts is how strong her female characters are, how supportive and understanding. While the suspenseful story draws you in, it's the characters and their tolerance for one another that stays with you long after you reach the last page. I can't wait to see what this talented author does next!

Family Planning is a novel that sucks you in right from the first pages. Letts has filled the book wth a well-drawn cast of quirky characters whom you'll wish you could hang out with. The story is heartwrenching, suspenseful, and beautifully written. I can't wait for the next one!

This book is a must if you are studying healing touch. It has all the pictures and instructions that other workbooks have. I loved the research about HT, it makes so much sense and it is easy to understand the case studies.

This book is so full of great information that it is a definite keeper in my reference library. After only 1/3 of the way though, I've gotten my money's worth!

I'm new at reading about energy healing modalities, so I have little to compare it to. I found this book to be a really nice book to learn more about Healing Touch and how to be a practitioner. It has some wonderful stories, some that even made me cry. I still have a long way to go to make this work for me, but it's the beginning of a new awareness in my life.

An excellent, readable, knowledgeable text book that will be referred to again and again. It contains so much information, and is indexed accurately so that you can find the relevant answers quickly. Diagrams are informative and useful.
To me this book is recommended for those already practicing H.T., or for those interested in gaining insight into Healing Touch with a view to entering the H.T. program. The Healing Touch program encourages people to participate in continued, life-long learning, and this book is a valuable resource.

No need for 1,000 more words. The above says it all. I loaned my copy to a client, forgot which one, and now must buy another. Can't practice without it.

This is the book that provide the experience for real Six Sigma implementation. If you are looking for real method from Expert Experience. I reccommend this book.

Very detailed & specific; you can find what you want easily. Keeps you away from theory of Lean Six Sigma, rather brings theory close to practical applications.

Ian Wedgwood has written a book that is a roadmap in itself to problem solving using the combined toolset from six sigma and lean. This book is not just another book of tools. It shows the reader how to define the problem and then how and why to apply tools to solve the problem. This book is the best book I've read on six sigma or lean that is focused on helping project leaders find a solution. It is designed as a roadmap for business leaders to understand the nature of their problem; know which tools are best to solve their problem; know when, how, and why to apply each tool; and how to get a problem solution. An aspect I found most useful was the section on identifying the problem and defining it in measurable terms. I known much about the tools individually, but this book has helped me get projects started the right way. I now see that the section on "Define Tools" would have helped me get to a problem solution much quicker had I applied the principles outlined in this book. It seems so simple after reading this book, but I can see where a simple roadmap to identifying the problem first would have made me much more efficient in the application of six sigma tools. This book helps make the not so obvious simple to understand.

After helping the project leader know how to define the problem correctly, Dr. Wedgwood then explains each tool in a unique way. He actually helps the business leader know why the tool is important in addition to how to use the tool. Wedgwood makes sure that the belt knows more than just which tool to use, he makes sure the belt knows why the tool is essential to business improvement. Charts and roadmaps make the task of process improvement easy. And, since everything is explained so well, the project leader is better informed and can answer questions from others. Although not written as a textbook, its clear roadmap for problem solving makes this a book I would want all my students to have on their professional bookshelf. It has already helped me in getting started on a new project myself, and I've been around the academic side of six sigma for many years.

I agree with the other reviews and will not repeat their praises here. Keep in mind that, as Wedgwood says in his book, you need a statistical reference to understand the details of statistical tests; he does offer a high level view of the statistics to help a mathematically challenged person better understand what the test is all about and why it's being used. To execute a particular statistical test will require more than is found here but that is not a problem. I find his explanations of tool use to be generally more understandable than in other references. Wedgewood has an uncanny sense of exactly what it is you need to know and understand about a tool and it's use to be effective in using it. We adopted this as our text for the Six Sigma Black Belt training because the students most often needed help when deciding which tool to use and when to use it. Wedgwood is unique in creating 25 categories of problems into which most projects can be sorted. During the "define" phase he urges the practitioner to decide where in these 25 categories the particular problem best fits. Such a task forces a special attention to the nature of the problem and once it is properly categorized there is a set of sensible suggestions offered to point the way to generating a solution. As a result of the categorization this book is not designed to be read through from beginning to end. It is a useful reference and self directs attention to where the problem solver needs to go. No other book is like this hence it needs to be on your shelf!

The key to Lean Six Sigma's success is the effective combination of two things: roadmaps that lead the practitioner down the problem-solving path and the tools that he or she will use along the way. Dr. Wedgwood's new book is as complete an exposition of both as I have seen. This volume is a very cleverly organized work as well. He begins with the matching of roadmaps to process problems - each of some 25 specific problems (high schedule variation, broken measurement system, etc.) has 3-4 pages devoted to the correct roadmap to follow to fix it. These roadmaps reference the tools that can be used, and these are then described individually and in depth in a following chapter. There are also a couple of short and helpful chapters devoted to tools for discovery and process control.

You won't become a Six Sigma Blackbelt by reading Dr. Wedgwood's book...but if you are one, "Lean Sigma, A Practitioner's Guide," will be a great addition to your bookshelf. It's an excellent book and bound to become the standard for Lean Six Sigma classroom instruction and a best friend of the practioner in the field.

This book is easy to read and has a lot of good info about many different issues that may arise in dealing with a patient who needs mental health medications.
Some of the info is known to a good provider but it also serves as a good reminder and it includes some sample appropriate conversation to use when dealing with patients - even difficult patients.

Dr. Doran covers the basics as well as some of the fine points of prescribing psychotropic medication. The book is very reader friendly and is a must have for anyone prescribing in mental health treatment.

I am new to the field of psychiatry and I found this book to be incredibly comprehensive, practical, and informative. As someone new to prescribing, I envision using much of Dr. Doran's information as a foundation to my practice.

This concise, well written guide to prescribing mental health medication is as helpful to me, a Family Nurse Practitioner who works in a low-income community health center, as it would be to a specialist working in private practice. All medical professionals are encountering more patients with mental health diagnoses and many of them require pharmacotherapy. I found this book to be very helpful in my primary care practice and encourage my colleagues and other prescribers to purchase it for their own reference collections.

Prescribing Mental Health Medication - The Practitioner's Guide provides essential, practical and accessible information on how to prescribe and manage psychiatric medication. The layout and format of the book includes clinical tips, practice strategies and sample "scripts" for talking with clients. While there are several psychopharmacology drug guides, this reference book actually details both the conceptual and practical processes involved in prescribing psychotropic medication.

There are several comprehensive tables and mental health practice tools for medication management included with the text. Parts of the book that were especially useful and salient to every day situations included: Medicating Special Populations (children & adolescents, pregnant women, older patients), and Competent Clinical Practice (generic meds, telephone/email considerations, recordkeeping, keeping current). Several chapters also provided clear and comprehensive yet concise information on what can be complicated issues; these included the chapters on myths & truths, danger zones, starting, monitoring & stopping medication and side effects - (the author does an excellent job detailing how managing side effects is the hallmark of a knowledgeable and successful mental health practitioner).

The clinical gems offered by the author from his years of experience are outstanding and have already made a difference in my practice.

The Public Relations Practitioner's Playbook is much more than your ordinary textbook on PR. This one is jam-packed with information students, practitioners and publicists for organizations, corporations and civic groups can use. The proven ideas, tips and techniques can easily be adapted simply by following suggestions or instructions. This is real-world "stuff."

The Playbook incorporates practitioners' experiences that should prepare students for careers in public relations. All of the major media needed to achieve synergy are covered - print, broadcast, Internet, face-to-face and special events. The four step public relations process - purpose, research, planning, implementation and evaluation - is also thoroughly explored. The author adds a preliminary step - purpose - creating the public relations acronym - PR-pie.

Practitioners should enjoy reading about the MAC Triad - Plus (P and T = Purpose and Timing), and other popular two-way communication models. Litwin thoroughly explains them through theory and practice. He demonstrates how mastering the models increases the practitioner's chances of reaching a plan's goal through objectives, strategies, tactics and tools.

I've already made good use of the CD Rom, which demonstrates how to write and produce audio and video public services announcements and video news releases. It also contains some terrific PowerPoints. I find the hints invaluable.

I view The Playbook as an investment in my future. I keep it in my laptop bag. They go where I go.

I keep one copy of "The Public Relations Practitioner's Playbook" on my desk between the AP Stylebook and my dictionary. Another copy is in my laptop bag. My laptop goes where I go - which means "The PR Practitioner's Playbook" does, too! Like that popular credit card, I don't leave home without it.

"The Public Relations Practitioner's Playbook" - Second Edition - is a must have for every practitioner, counselor,special events coordinator and any student taking public relations courses.

Practitioners, publicists for organizations, corporations and civic groups, and students will find it invaluable book in their professional library. The proven ideas, tips and techniques can easily be adapted simply by following suggestions or instructions.

"The Playbook" incorporates practitioners' experiences that should prepare students for careers in public relations. All five of the major media needed to achieve synergy are covered - print, broadcast, Internet, face-to-face and special events. The four step public relations process is also thoroughly explored.

Practitioners should enjoy reading popular communication models. The author thoroughly explains them through theory and supports them through practice. Litwin demonstrates how mastering the models increases the practitioner's chances of reaching a plan's goal through objectives, strategies, tactics and tools.

The CD Rom, which demonstrates how to write and produce audio and video public services announcements, and video news releases, is also helpful. With eveything on the CD, that in itself, is worth the price of the new 535 page book.

If you are new to the PR world, you can rely on this book to answer questions and clarify approaches to tasks you perform on a daily basis. This book is a must have and would benefit anyone in the public relations field.

Go for "The Playbook" and its companion "The ABCs of Strategic Communication." The are amazing and incredible.

Reading this book is like listening to Larry Litwin tell me the story of public relations. It's straight and to the point, in a conversational way!

Kim Glovas
Reporter
KYW Newsradio
Philadelphia, PA

The Public Relations Practitioner's Playbook (A Synergized Approached to Effective Two-Way Communication) is neither just an ordinary textbook nor a handbook. It's a hands-on, step-by-step manual designed to provide both the seasoned professional and novice with a valuable resource containing information, knowledge and skills that can be applied to the day-to-day world.

The author has achieved the difficult task of targeting and reaching all three audiences: students, practitioners, and even the layperson - publicists for civic and other non-profit organizations. Through a creative, compelling, engaging and thought-provoking approach, The Playbook illustrates hundreds of proven techniques, tips, tactics, tools, strategies and terms every practitioner and would be practitioner needs to be successful - presented in a straightforward, down to earth manner. The book's dozens of "plays" summarize sections of the book's 15 chapters and are also included on a companion CD Rom, which contains examples of both audio and video Public Service Announcements.

One successful Philadelphia-area public relations specialist describes The Public Relations Practitioner's Playbook as a "must have." And we do, too! Professor Larry Litwin has hit a home run with a book we don't know how any PR person could live without it. Our opinion echoes that of the Philadelphia practitioner who says, "It should share the desk right next to the AP Stylebook and a dictionary."

William Price

Editor
Newstrack Executive Information Service
140 S. Broadway
Suite 3
Pitman NJ 08071
10/1/03

This book is fantastic! It really explains why some people end up with personality disorders and how to go about having a person see their dysfunctional patterns. The book is well structured with good outlines of the various schemata. However, after about page 70, it gets a bit repetitive. The case illustrations are helpful, though I couldn't help noticing how neatly well packaged they were. Schema therapy definitely provides an excellent framework within which to conceptualize personality disorders. Apparently it is more helpful to borderline personality disorder than psychodynamic therapy. So,in summary, while I really appreciated how personality disorders were conceptualized, I found the book a bit repetitive... For a more 'academic' approach, you might want to try the Handbook of Personality Disorders.

This highly professional yet clearly articulated book covers the history, concepts, and techniques of Schema Therapy. While this therapeutic approach originated in cognitive therapy, it has evolved into a systematic ecclecticism that includes cognitive, behavioral, experiential, and other useful techniques for identifying and healing schemas, modes, coping patterns, etc. Highly recommended for the professional with an interest in helping clients alter personality disorders and other disturbances that are resistant to other therapeutic approaches. Fred P. Gallo, PhD, author of "Energy Psychology" and co-author of "The Neurophysics of Human Behavior"

This book is a must for Psychiatrist ,Psychologists and Family Practitioners doing therapy- It synthesizes Brain action thru Schemas or scripts of childhood and how they project in your adult life. Well written with many practical points- Excellent book= Hector A. Feliciano MD- Proffesor of Family Medicine University of P.R. Medical School

As a psychodynamically trained therapist, I have sensed for many years that a 'pure' approach to therapy has severe limitations. This led me to get further training in Cognitive Behavioural Therapy and to use this with my clients - to some good effect. However, I felt uncomfortable using this 'either, or' approach to therapy (either psychodynamic OR CBT) and have been trying for a long time to work out a way of integrating these two approaches in my practice.

So reading Jeffrey Young's book is like reading something that I should have written myself! I keep thinking, 'Oh yes, that's just what I find too!', and 'Hey, that's MY idea!'. In other words, I find this an eminently practical and useful outline of a model of therapy that more or less perfectly describes my own approach to working with clients. What is useful to me in particular are the 18 maladaptive schemas, and the corresponding system of coping with them. THe questionnaires (available from www.schematherapy.com) which can help clients to identify their own particular combination of problem schemas and coping styles forms an excellent basis for rich, rewarding, collaborative therapy.

I am full of admiration for the three authors who produced this volume. I look forward to attending some of the workshops when they come my way in the UK. A thouroughly recommended read.

As a psychologist who has utilized Schema Therapy for several years I found that this work far surpassed my expectations.

Schema Therapy, which originally evolved from cognitive therapy, integrates theory and technques from various fields, including behavior therapy, cognitive therapy, gestalt therapy and object relations. This theoretical synthesis is presented in a remarkably straightforward manner that even the beginning therapist will find easy to follow and utilize.

The book is highly readable and loaded with specific clinical interventions. The last two chapters, on treating borderlines and narcissists, are worth the price of the book alone.

I'd recommend this book to any therapist from any orientation. Cognitive and behavior therapists will find the focus on early childhood experience and deeper emotions to be be a useful extension of knowledge presented in a logical down to earth manner. Therapists from more traditional backgrounds will benefit from this exposure to an effective treatment which has systematic recommendations for treating long term problems.

You may find the articles in this book one by one from the net, but it's always good to have a all-in-one product.

For anybody involved in teaching classes on Project Management, this book is an excellent reference. Broad focus, enjoyable and informative reading...

This book is a collection of numerous classic articles on software project management. It is well organized and it is clear that a great deal of effort was put into identifying the best articles to include in this collection. The reason I give it 4 stars instead of 5 is for what it doesn't have -- an index! Without an index you will have a difficult time finding specific information without scanning many pages of text.

This book provides a broad but detailed look at the functions and activities necessary for the proper management of a software development project. It is what you would expect from IEEE, an academic perspective on the process---both from a quantitative development and quality management orientation. Some of the contributors are, of course, priceless (particularly Alan M. Davis' "Trial By Firing: Saga of a Rookie Manager") in relating their own experiences as project managers in this strange business we're in.

This collection was so good that I went back and ordered the other two collections (Software Engineering and Software Requirements Engineering). For anybody who teaches Software Engineering or Project Management classes (or anybody wanting a broad knowledge of the subjects), these books are invaluable.

This book is the best book on software project management available for three reasons: (1) it talks to the basics of what makes a successful project and manager, (2) it describes what does not work in a software project, and (3) it walks through practical steps that can be used on real software projects to solve real process problems through the complete life cycle. The book is well written, concise and does not subscribe to any fad methodology or proscribe any silver bullet solutions (smart work and attention to detail are the only effective methods). In fact, the author spends much time debunking industrial myths. There is a good section on cookbook solutions and an example project included as a learning tool. I use this book on the job and highly recommend it.

Unlike most text books, it is a very easy to read book allowing one to read it from cover to cover. The book is an excellent source for novice project managers who need a guide to the many aspects that come with the job. Personally I refer to it often for suggestions on which documents I should produce or what actions to take while managing a project.

This book covers Software Project Management broadly with a lot of good information for both the new project manager as well as the old hand. The material is presented as a comprehensive overview rather than a detailed instruction. By itself the book does not go deeply enough into any of the areas to provide a novice with enough useful information so it's a good book to use in conjunction with books providing more detail.

Despite its lack of detail, the book presents many important points - the importance of the human equation, analysis/organization tools such as Tony Buzan's MindMap, having a Management Information Center, and using standards without having a programmer's revolt. There is only passing mention of key issues such as scope creep, the tendency of management to try to throw more personnel at a project in trouble, needing to build testing into the initial design process, and the pro's and con's of the various development methods (waterfall, spiral, etc.). A number of references are quoted, including many IEEE documents (IEEE is the publisher) plus books by Gerald Weinberg, Capers Jones, Tom Demarco, and other recognized gurus - which make good adjuncts to this handbook.

Phillips perpetuates one of my pet peeves, the issue of including the top ten risks in the risk assessment document. What if there are only 7 risks which seem to be significant? What if there are 12? Granted, it would be unwieldy to track & evaluate dozens of risks routinely, but it doesn't make sense to suggest that exactly 10 be tracked.

The discussions of Configuration Management are quite lengthy and in a bit more detail than other topics covered.

Although the book is fairly short at 500 pages and is easy reading, there is a substantial amount of information covered. The 5 star rating is for the breadth of information covered, with the caveat that other references would be needed by those unfamiliar with the concepts presented.

Don't confuse the ease of reading this excellent book with the depth and power of the information within it. Being involved in software project management myself, I related to the ideas the author expressed and feel I have learned much from reading the book. Other project managers in my company are now reading this book and share similar opinions.

The book contains good explanations of various techniques for formalising projects. It also contains a number of case study experiences which are very apt.

I recommend this book to project managers of all levels and to managers of software companies.

This is a well written book for the people interested in succeeding with software project management. The author spells out the key pit falls to software development and offers realistic solutions. There are many up to date helpful graphics and tables throughout the book. This is easy reading and keeps the reader interseted.

I really like this book. It is filled with insights and lessons that one can learn from. The way the book was written is also very interesting. It tells of some cases that a nurse practitioner come across and at the end of each chapter/story, it also covers some medical background informations, e.g. smoking, depression, etc.

Definitely a must read, highly recommended.

I LOVED this book, and just wished it had been longer! I also wish there were more personal narratives just like this. I think the book gives readers a true picture of what a nurse practitioner is and does, and hopefully, opened peoples' eyes to what a vital asset nurse practitioners are to the medical team. Great job!

U. Faces was a book that once I opened it up I could not put it down. Sometimes the stories read like fiction, but then I would remember these were real people, with real problems, being taken care of by a real nurse practitioner and I would cry. I learned information I didn't know about problems facing those needing health care by reading this book;and used this information in the classes I teach and my clinical practice.I have told students about this book so they could have their own copy; as I will not let mine leave my sight as I'm afraid I would not get it back. The way Elizabeth wrote using a case scenario approach and being honest about results then giving us up-to-date information about the subject at hand was unique and well done. I have offered this book as a resource to my students as well as given it as a gift to preceptors too. She gave us resources not only in places we could go for more information, but also how we too could approach the same problem in our practice. For me, I am deeply indebted to Elizabeth for writing this book and I am sure there are enough stories that she could write another one and I would buy that too. Lay readers as well as health professionals would find the reading easy with the stories well written and the information presented in such a way that they would be enthralled while gaining invaluable information.

Once I started this book I could not put it down. It's not only a book for nurse practitioner, but also for every day people like myself. I cried, I laughed, and I was touched by the actions of one nurse practitioners. I would highly recommend this to anyone who values the human spirit.

I am a Family Nurse Practitioner student at Columbia University and I just wanted to let others know that I really enjoyed reading this book. I'm not quite done with it yet but it travels with me on my commute into NY on the train and I read it every chance I get. After reading the section on 'Confessions of a Smoker', especially about Mr. Svelton, I try to encourage smoking cessation to all the patients that I see during my clinical, who smoke. As a student I appreciate the style of questioning and I try to use that during my history intake. This book was recommended reading for my FNP program and I've been telling my colleagues about how great it is and I know that they will benefit from reading Unforgettable Faces also. Wishing this book great success. Let me know when the FNP author comes to NYC so that I could get her to sign my book.Thanks for sharing and writing such a wonderful book. :-)

Just like the skilled behavior researchers try to study, being able to conduct a good Cognitive Task Analysis (CTA) is a critical skill in itself. Up until now, it was also one that had to be developed by trial and error. This text breaks it all down and provides a wealth of details on the techniques used and challenges faced in conducting a CTA. It also provides some historical context on the study of cognition and the role of CTA in research and system design.

Highly recommended for anyone in the field - I only wish it had come out sooner.

This is an important book for the engineering of complex systems and information technology systems. Cognitive systems engineering methods described in this book can go a long way toward helping engineers overcome the pervasive problem of inadequate requirements in the development of these systems, unite human and technology concerns in system design, and produce systems that are usable and helpful.

The book makes cognitive systems engineering and its methods much more accessible and comprehensible than any resource I've previously encountered. The book makes the methods described accessible to the novice who has never used them, while also providing details of interest to people who have experience using the methods. For example, it includes a very practical, descriptive, and well-organized walk-through of the cognitive task analysis process that extends from preparation all the way through to its contributions to system design and evaluation.

The book also includes a primer on cognition geared toward the systems developer and which is arguably an important foundation for anyone involved in developing technology that interacts with people performing cognitive work (e.g., information processing, decision making, anomaly detection, troubleshooting,...). The book addresses cost factors associated with cognitive task analysis and other cognitive systems engineering methods (and describes what cognitive systems engineering is and is not - thank you!) throughout, and is full of examples used to demonstrate how cognitive systems engineering methods have been successfully used in the past.

Every systems, human factors, and software engineering student and practitioner needs to read this book!!

This is a really helpful book. I've read quite a bit about Naturalistic Decision Making and CTA's so I was already familiar with most of the concepts. As with any relatively complex subject there is often a large gap between what's in the textbooks and how things actually happen in the field. This book is much more of a "how-to-do-it" guide than any others I've read. It is a very easy read and an excellent introduction to the subject.

Gary Klein and his colleagues have been studying for many years what kinds of mind-sets different jobs need, and this book reports on how that field of study is shaping up. A methodology has been developed, wherein investigators study knowledgeable workers (experts) to get the skills baseline, then write up a (series of) template(s) on their findings, whereupon these templates become teaching guides for new recruits.

This book gives a number of case studies of all phases of CTA projects. Even before interviews begin, there is a Preparation phase, wherein the CTA practitioners learn enough about the job, profession, and field of work so that they can ask intelligent questions and recognize relevant answers. Then Knowledge Elicitation follows, through interviews, questionnaires, brain-storming sessions, etc., usually involving two analysts, one to lead the enquiry, the other to record the results.

In the Analysis phase the results are collated, correlated, and represented in some graphical or tabular form so that the pattern of cognitive capabilities and their inter-relations can be depicted and understood. The patterns that may emerge include Hierarchical Task Analysis (the task logic of entailment and subsumption), and Procedural Task Analysis (the linear and concurrent sequence of activities), and these may be represented with Skills Lists, Mind Maps, Dimensional Distributions, etc.

The motivation to engage in this type of analysis is often the need to train new recruits more proficiently or replace retirees more efficaciously. So Cognitive Training is a very important part of the exercise, and the findings must be interpreted in such a way as to facilitate this process. Instructional Analysis is therefore based on the previous findings, and both the content and the process of training are improved as a result. In the Knowledge Society this is by far the most sensible approach to training. How many of the Knowledge Working Skills are analyzed, formalized, and instructed in this way? Not nearly enough so far - not even in Learning Facilities or Knowledge Factories - but it is a waste of time, money, and effort to train in any other way, so we can hope that CTA is the wave of the future!

The authors described the What, Why, When, Where and How of Cognitive Task Analysis from multiple aspects. One aspect concerns analyzing the cognitive tasks of incumbents in a situated setting. Another aspect concerns analyzing the cognitive task content of an envisioned role in a foreseen situation. Another aspect concerns analyzing the cognitive tasks of those who research cognitive task analysis methods, aids and tools. Another is analyzing the cognitive tasks involved in reflecting on and improving oneself as a practitioner of cognitive task analysis. Yet another is the challenges that must be mastered by educators of cognitive task analysis practitioners. The versatility and value of Cognitive Task Analysis was thusly demonstrated without causing the reader undue confusion. A significant, complex task well done.

Working Minds brings the `intuitive' aspect of decision into focus with the `rational' aspect. This is one, very large contribution. A small disappointment was the absence of teleonomics and its relationship with cognitive task analysis. Also, perhaps a sequel will say more about principles and rules for selecting human vs. automatons during a system design activity.

As computers in general and process formalization in particular encroach further into our lives and as litigation looms larger over those who cannot show that they exercised due process in their work, cognitive task analysis becomes basic, foundational, in business, government and academia. Working Minds helps discover how to lay such foundation.