Resources Books

With Martha Finney, Libby Sartain has written a book that is, in her opinion (as of 2003), the first one written "by an HR practitioner for HR practitioners about managing your own unique career as well as dealing with the special challenges of daily life in the world of human resources." As she explains, most of the stories she shares are taken from her 13-year tenure as Vice President, People at Southwest Airlines. Since 2001, she has served as Senior Vice President of Human Resources and Chief People Yahoo at Yahoo! Inc. This book was published in 2003.

She is a staunch advocate of what she characterizes as a "fully empowered" HR career, viewing it as a "calling" and asserting that it can - and should -- provide a competitive advantage to any organization, especially now when competition for human talent is almost ferocious. Those equal to the challenges of such a career in HR possess both highly-developed business acumen and what Daniel Goleman defines as emotional intelligence. Sartain insists (and I wholly agree) that a corporate culture "based on respectful treatment of all the company's employees is essential to the company's long-term success...The most successful companies are the ones that make it their business to help their employees achieve their highest potential and use their gifts and talents most fully." It is no coincidence that on Fortune magazine's annual lists of those companies that are most highly admired, most valuable, and best to work for, several of the same names appear on those lists year after year after year. Presumably each of exemplary company has "fully empowered" HR resources and capabilities.

With regard to Sartain's advice to those already embarked on a career in HR or who are now preparing for one, she focuses on "six essential ingredients of every great HR career" in Chapter 3. She commits a separate chapter to each and they are best revealed within her narrative, in context. Throughout her book Sartain addresses just about every conceivable issue relevant to those "essentials," helping her reader to consider all plausible options and then make decisions appropriate to his or her own talents, experience, goals, and concerns. She also suggests a number of "dos" and "don'ts" based on what she has learned throughout her own career thus far. She seems by nature to be an enthusiast, one who would prefer (as the old bromide states) "to light a candle rather than curse the darkness," but she also reveals an abundance of street smarts.

She is passionately committed to helping HR executives to establish and then sustain a "fully empowered" career, in terms of both personal and professional development, one that is fulfilling and thus satisfying to them but also in terms of how much value they can add, not only to the given organization but also to the personal as well as professional development of those whom they are privileged to serve. I use the phrase "privileged to serve" deliberately and presumably Sartain concurs.

If empowered with sufficient resources (including the support of senior management) and if properly prepared and fully committed, a HR professional who is both competent and compassionate can help to achieve objectives such as these:

1. Continuous recruiting of those who have the talent, experience, and character that may one day be needed

2. Interviewing and hiring procedures that are rigorous, thorough, and cordial so that each candidate is given every opportunity to "shine," of course, but is also treated with utmost respect

3. Orientation that accelerates the process by which each new hire becomes an integral part of the given organization and its culture

4. On-going formal and informal training that develops in participants the leadership and management skills that are needed at every level and in all areas of the given enterprise

5. Performance measurement conducted formally (at least quarterly) and informally (each day) that is based on criteria that are clearly explained, mutually understood, and consistently applied

One of Sartain's key points is that hearts as well as minds must constantly be nourished. In many (too many) organizations, HR professionals have been "so distracted by the need to be taken seriously that [they have] been tempted to jettison any discussion of how [their] personal feelings and principles are factored into the business equation. As a result, the HR profession has been cultivating a reputation that I am tempted to say it often deserves - that of being a single-minded administrator with a big, red, rubber stamp that reads: `No! Against Policy and Procedures!'" Sartain is convinced that in human resources, indeed in all relationships within and beyond the workplace, head and heart should not be mutually exclusive. "That's what it takes to build a great business." In the concluding chapter, "How Do We Get There From Here?," she suggests nine "major points" that must be covered to reach that destination.

Bon voyage!

Those who share my high regard for HR from the Heart are urged to check out The New American Workplace co-authored by James O'Toole, Edward E. Lawler as well as The HR Scorecard: Linking People, Strategy, and Performance co-authored by Brian E. Becker, Mark A. Huselid, and Dave Ulrich. Also, two of Fred Reichheld's books (The Loyalty Effect and Loyalty Rules), David Maister's Practice What You Preach, two of Jac Fitz-enz's books (The 8 Practices of Exceptional Companies: How Great Organizations Make the Most of Their Human Assets and The ROI of Human Capital: Measuring the Economic Value of Employee Performance), Dean R. Spitzer's Transforming Performance Measurement: Rethinking the Way We Measure And Drive Organizational Success, and Enterprise Architecture As Strategy: Creating a Foundation for Business Execution co-authored by Jeanne W. Ross, Peter Weill, and David Robertson.

I had seen Libby present at a conference and bought her book there. I read the book on the plane ride back and dog eared several pages. It is a good no nonsense book on what HR professionals do. I liked it so much that I purchased a copy for our entire HR department and we used it as a discussion during Business Partner meetings.

The group loved it...you will too.

Writing this book as an HR professional's guide is a tragedy! Part 2 (HR is Your Company's Best Asset) is a truly enlightened guide on people management and should be read by everyone who is in, or who aspires to be in, a leadership position in any organization. Including Part 1, (Your Own Career is Your Best HR Asset), this from her heart advice guide by practitioner Libby Sartain (Southwest Airlines) is not just well written, it is superbly written - the thanks for that may go to Martha Finney; but the thoughts are surely the wisdom of a hands-on expert in people management.

Focusing on Part 2, let's look at a few examples of what Sartain has to say: Hire the Person, Not the Resume - hire for fit; Don't Forget the Stars You Already Have in Your Ranks - promote from within; Start Your High-Potential Employees in Customer Relations - they carry an understanding of customer needs ...throughout their entire career. And, her "Show Them the Money!" and "Using Benefits to Build Relationships" chapters may be the best ever for understanding compensation's role in engagement. But, it gets better; Chapter 32 is titled: Recognition, Rewards, Fun: The Triple Crown of Employee Engagement. I could go on, but you get the picture; this Part 2 of the book contains wisdom for anyone in a management role. The whole book is recommended as a must read for HR professionals, Part 2 is recommended as a must read for managers.

Dennis DeWilde, author of
"The Performance Connection"

HR from the Heart is an amazing guide for HR professionals who genuinely want to serve their companies. Lifetime learnings and analysis of human behavior have been compiled in this book.The book is wholistic and it is a guide for all aspects of the HR function. Today's companies need to have unique recruitment, orientation, learning, developmental and performance systems. Great people attract great people, and great people want to work for great people. Companies mission must be a cause around which everybody is motivated and energised. The companies need to have a differentiating culture and all leaders in the company must promote the culture. All leaders must embrace new attitudes and conduct themselves in new and different ways. The language of communication is important as it give the company it's edge over the competetion. The workplace should be friendly and people must have fun doing their duty.Lastly, HR's job is to serve others and to humanise the work.

I have been involved in the HR field for some 21 years. Like any HR professional, we have a lot of stories to tell. In this book, Libby Sartain has a way of melding her stories with solid HR theory. At times, the book is simple and colloquial but more often than not it weaves its simplicity into a picture of HR I think and practitionaer would want to establish at their workplace.

A lot has been said about HR "at the table" and being a "strategic partner". This book shows how that is accomplished not so much by providing means to that end but by showing how doing what is right and good can get us to that end.

Judging from its Amazon sales rank (88,428 at the time of this writing) the book hasn't made it into too many hands. But don't let that stop you. If you are in HR (or someone who wants to be) this book is essential for giving you the big picture and getting you started on the path to achieving your end.

I enjoyed 7 Practices. It was inspiring, practical and will help in refining a ministry philosophy with my staff.

I was made to read this book as a part of a group I was in. I put it off and thought that it was just another book by a famous preacher's son (Charles Stanley). A few pages into this book, I learned why I was made to read it and that Andy Stanley is not just free riding on daddy's coat tails. This book is great, and I don't know how I ran a ministry without its wisdom.

The book compares ministry to a baseball game through some creative writing during its first half. It then gets technical and explains the principles during the second half. I consider this an essential read for leaders on my team.

The leadership team of my church did a study using this book, and it absolutely transformed our thinking. The material presented by the staff of Northpoint is liberating for those who have become trapped in a mindset of inward rather than outward thinking in church. This is good stuff--simple and powerful!

This book is a breath of fresh air for leadership teaching. I especially liked the "playbook" sections of the book. These sections are real ministry illustrated strategies that were played out by Northpoint church. I like it when church leaders share their failures as well as their successes. The book is open and honest.

I have been amiss in not writing a review of this book. It is a great little book on effective ministry. His ideas of seeking the win are great. Everyone wants to be on the winning team, and churches need to define what a win is. Also, his stuff on reviewing ministry is important. So many congregations do the work every year, but some of the programs are dead, but no one will stop them. His thoughts on narrowing the focus are wonderful. Many churches have followed the mega church model of program after program, that even Bill Hybels admits is not effective in transformation. Then finally his thoughts on listening to outsiders is needed. Most times we ask members how to grow, but really most members do not have a clue. We need to ask those who are not coming, they know why they are not there. This is a great book.

My vet recommended that I get this book. I am so glad that I did take his advise. What I have read so far has been a big help. Before getting this book, I felt helpless. Now I know that Merlin and I will still have a great life together. Thank you so very much.

Sincerly,
Peggy Parker

This book was such a big help I thought my dog that went blind in three days would never have a good life. But since reading this book and using the information I gained from it I and my dog are enjoying things again and we are doing all the same things but just a little different.

I didn't find this book to be very helpful. It seems to be geared to having a pack of dogs as opposed to a single dog.

Either my dog is incredibly bright (okay, he is) or the book implies that dogs need far more training than I have found it to be for my dog.

My dog is completely blind. It happened over a period of a couple of months. He does very well at home and away and does not require all the aids the book suggests a blind dog might need.

My senior dog recently lost most of her vision. This book is excellent in providing ideas that work to help her navigate in the house, down the stairs and outside. The rug at the top and bottom of the steps helps her find her way and the scents added to certain door frames allowed her to find her way in and out of rooms without bumping her head or causing panic. I recommend this book to anyone who has blind or sight impaired animals.

I was devastated when my dog lost her vision. This book has helped me cope, given me reassurance and helped my dog enjoy life again. A must read for someone with a visually challenged pet.

Parents might worry that their child will find inappropriate sites on the Internet. It is important for parents to monitor their child's access to the World Wide Web and teach them proper use of it. This is not a television set with a limited number of channels. It is the information superhighway to the whole world. Think of it the same as traffic safety. You don't leave a young child playing unsupervised by a busy roadway. They could be hit by a car or kidnapped or attacked by a neighbor's dog. An older child after being taught basic principles is allowed more independence in that same situation.
Provide clear guidelines. Let your children know there are subjects or areas that you prefer to be off limits and explain why. Explore cyberspace with the child and talk about what they are seeing and doing.
Teach children safety rules for dealing with strangers online such as never giving out their full name, address or telephone number; never giving out a credit card number; or arranging to meet someone online without your permission. These are the same guidelines you probably use for telephone use in your home or for talking to strangers on the street.
Don't miss out on all the wonders of the World Wide Web. Take your child by the hand and set out on that information superhighway.

Our police department has worked with the author of this book in trying to help victims of cybercrimes. She really knows her stuff. She has even shared many things that my teens wish she hadn't. Now when they type POS, I know it means that they are telling their friends that their parent is looking over their shoulder.

When I don't know where to turn, I just turn to this book. I keep it next to my computer so my children can rely on it too. I was amazed that they enjoyed it as much as I did.

Next time, I'll buy the book BEFORE I buy the computer and set it up right.

a country mom.

I read this book when my mother bought it for me and my friends to read. I was very interested in what this person said about online safety and teens. Most talk about how terrible the internet is, but she thinks it's great for teens as long as we use it following safety rules.

My girlfriend was chatting with a boy she met online. He sent her pictures and said he loved her. She even talked to him on the phone. When he asked to meet her at the mall, I told her about the stories I read in this book, and gave her the book to read.

She didn't meet him after she read the stories about bad men who tried to trick girls into meeting them offline.

Her parents found out and found out that this boy wasn't really a boy.

Mrs. Aftab helps keep teens safe. I want to work for her group and help other teens.

Thank you Mrs. Parry Aftab for caring about teens. we love you!

a sixteen year old girl

My 12 year old daughter was stalked by someone online. I went to Cyberangels for help. Parry Aftab (the author) runs Cyberangels, which is the world's largest and best safety group. This book supports the group, and after Cyberangels helped me find the stalker (someone we knew!), we bought this book to read together. My daughter and her friends in Girl Scouts are now creating an online safety club, thanks to this book, and this incredible woman. Please buy it and support online safety and protect your family online.

I read Parry's first book, and all the other ones that copied it. This is by far the best book out there. It's got every answer to every conceivable questions, easy to understand and fun to read.

I'm a teacher and need to keep up on this subject, and no book, not even her first one, comes close to this book. It feels like she is giving you free tutoring on any question you have about your kids online, right at your side.

I recommend this to all the parents at our school. Trust me on this...only buy one book - this one. And if you have any questions, e-mail Parry, she answers all of them personally. parry@aftab.com (her name)

This is a very informative book. Some of the information is focused on historic preservation, but overall a very good reference book.

It's funny how you can drive around your whole life and not notice or appreciate a good roof. I live in Wilson North Carolina, and it is amazing how many beautiful older houses have their original slate roofs (and probably will out-last the house itself?) It is just such a shame that this wonderful material (Slate) is so little understood or cared for?

This is THE book for anyone who is fortunate enough to have an intact slate roof. Caring for and repairing one of these historical treasures is either impossible, or horribly expensive, unless you are willing to learn and do the work yourself. The Slate Roof Bible is clearly written by an expert in the art of slate.

I'd highly recommend this book to anyone with an interest in slate roofs. Very comprehensive and detailed. Exceeded my expectations.

very useful and very usable. Instructive for those with background in roofing, but helpful for most people..good book, worth purchasing

Whether you are and experienced slate roofer or a homeowner who might be considering investing in a slate roof, you'll enjoy this book.

I'll let the other reviewers talk about pictures and text and history and other aspects of the book. But the overwhelming sensation I got from this book is the passion Joseph Jenkins has for slate roofs. This is a man who absolutly loves what he is doing. When reading this book I really received the impression that slate roofs are a part of Joe Jenkins soul and he really, really wants to tell you all he knows about them. It's rare in life to find someone so impassioned about their occupation. I became absorbed not just for my own self interest but because Joe Jenkins knows what he is talking about. I was interested in finding out about slate roofs before I purchased; after reading this book-- I REALLY wanted one.

$30 is cheap tuition to have Joeseph Jenkins experience.

This book is a quick read that motivates anyone to manage, lead, and live at a greater dimension. Engaging the workplace and those around you is a wonderful gift and sharing true compassion & good will to see others dream come to pass it what AMAZING leadership is all about. Thank you for challenging us to think better so that we can lead better. Awesome book!!!

The Dream Manager offers some keen insights into how we may take control our own dreams & aspirations while assisting employees, family & friends realize & accomplish theirs as well. Our dreams can & should be our motivating force. Its critical that we have dreams & persue them.
Matthew Kelly is a gifted, understandable author & speaker.

This is one of the best business concepts that I have ever heard. This book is a must own for everyone, but especially for business owners. The wealthy already understand this simple (yet profound) premise. What are you waiting on?

-ski

Matthew Kelly's little book, on the importance of employees' dreams, is well worth reading. For any manager who is wrestling with issues of engagement and retention, check this one out.

Being in a management position, I thought the book was supposed to teach me how to be the dream manager. I soon found out that it is much better than I expected. It teaches you to start dreaming again. The reason why people are so miserable at work is because they do not feel that they make a difference. I live and breathe this philosophy now at work and in my personal life. The 12 areas that we can dream guide you toward your personal achievements. I am forever changed in the best way possible. A must read for all.

Carl is a wonderful writer and brilliant scientist, this book covers a wide range of issues while keeping it lively and hopeful.

I bought this book for my daughter who will go to graduate school to study marine science next year. I have not read the book but based on other reviews I think this must be an excellent book especially my daughter is very much concerned about preserving nature. Anyway, I was a litle bit disappointed when I received the book. I ordered soft copy and the print was so small that I don't know whether it will turn off my daughter's interest since she is very nearshighted. I don't mind if the book is thicker or bigger.

Part exploration, part eloquent plea for action, this is the report of a scientist's journey toward understanding the plight of our seas. Safina travelled with tuna fishermen and coral research teams, salmon boats and conservationists fighting for the Columbia Gorge. Their stories are here, in their words, set against a backdrop painted by a Yale professor with the soul of a poet. The litany is one of collapsing fisheries and dying reefs, huge nets that are scraping the sea floor into a featureless, lifeless plain, unbridled greed, and people whose heritage as sailors and fishermen is disappearing in a generation. Here also is the graceful breach of a humpback whale, the slow lazy lolling of an ocean sunfish, and the bullet quick movement of bluefin tuna under Atlantic sunrises and Pacific sunsets. An altogether beautiful book about the slow death of the sea. Safina believes we can protect the bounty and diversity he so eloquently describes. The question he poses is, "Will we choose to?" and suggests that one way to help answer that is to ask another. "What if we don't?"

This is one of the most beautiful, powerful books I have ever read. Safina's journey encompasses the entire world and all points of view. His words have inspired me to pursue my dreams and opened up new worlds of knowledge. Now, every time I hear of politicians doing something stupid to the oceans or rivers, I just shake my head and say "'Song' should be required reading for them before they can draft a piece of legislation dealing with the oceans."

I'm only about halfway through this book, but it's so moving that I decided I needed to rave now. Carl Safina uses an amazing grasp of language to paint mental pictures of what he writes about. I work in the scientific community and have spent a lot of time on that water, and his writings are not only objective and scientifically sound, he constructs them in such a way that they are beautiful. You will have a thirst for each topic and region of which he writes. I borrowed this book from the library and had vowed to buy it before I'd finished the first chapter. It has only improved as I've proceeded.

Reading and/or listening to this management story is a fun way to gain insight about people with whom we work and interact. I enjoyed the positive presentation about different perspectives and strenghts that people have and where the best place to deploy people with these attributes might be. The book encourages objective interactions that are win-win and non-judgemental.

Here we go again, another personality classification system and the author's premise that if you can stereo type people you can manage them more effectively. I don't see what this system has over other personality classification systems, such as MBTI (which has been around longer and more people seem to be familiar with).

The book tries to be humorous, but it just didn't work. The story telling wasn't bad, but I'd almost rather listen to nails on a chalk board then listen to the voices of the people reading this book.

Bottom line. I learned a little, but not much and I'd like my money back.

This loosely medieval management parable about "a king at his wits' end" has several winning characteristics. First, it's relevant without taking itself too seriously. The light, self-effacing - even occasionally tongue-in-cheek - tone makes it easily readable. Authors Sheldon Bowles, Richard Silvano and Susan Silvano actively engage readers with a brief interactive online test that reveals your personality "guild type." Then they draw on their narrative's strength to move forward. Many books about emotional intelligence give readers little practical help. This one is fun, helpful and entertaining even though its guild classification system may need additional tweaking. Apparently designed primarily for workplace applications, it lacks the specificity of the more familiar Myers-Briggs test, which in comparison practically predicts how you'll want your eggs cooked a month from next Tuesday. Notwithstanding these minor limitations, we recommend this book to managers, coaches, consultants, EQ practitioners and those HR folks burdened with softening the Type A corporate hearts who run most organizations.

I found Kingdomality (the test) almost 10 years ago. I took the test and was impressed by its accuracy. Since then, I have taken the online test 3 or 4 times more, with the same results.

So, when browsing on a local bookstore, I saw that the test creators had a book about Kingdomality, I did not hesitate and bought it.

What is Kingdomality (the test and the book) about? Well, it basically sustains that people can be grouped in 12 categories of personality types. These types are a function of how people see the world, what are their motivations, how do they interact with it. It's called Kingdomality because the personalities can be linked to "standard" professions in the Middle Ages (the time of Kingdoms...).

Those who have already taken the test and have enjoyed its simplicity and accuracy will enjoy this book. It will allow them to have a more comprehensive view of all the 12 types and how could they be used productively in a work environment.

For those who have not taken the test, but enjoy learning about new and different personality type tests, this is also a great book. The test concept is simple, and the types are clearly different among them. Still, I think I would advise all to take the test first and then read the book (doing otherwise might "contaminate" your test with your expectations for its results).

Well, as I said, I always got the same result in the test. So, in case you wonder, I seem to be a Merchant.

I had the chance to attend a book signing by Sheldon Bowles of his book Kingdomality. When he started to speak to a large crowd there was a table loaded with books and I wondered how many he'd sell. When he finished talking, we all rushed to the front to get a book and an autograph. By the time I got to him the books were all gone! Now I have a copy. This book contains so much insider information about how different people are motivated and why people behave as they do, that it seems like you become a mind reader. It's easy. It's accurate. It has given me the tools that make me a better manager, a better father, husband son and friend. In the paper here last weekend KINGDOMALITY was #1 on the bestseller list. Go to www.kingdomality.com and find out what it's all about. You won't be dissappointed! I predict KINGDOMALITY will be the killer book of 2005.

We purchased this book for a gift to our preschool teachers. They really enjoyed it.

This is a very thoughtful book that includes the wit and wisdom of Mr. Rogers, in an easy-to-read format that is both interesting and educational. I can't imagine anyone who doesn't know who Mr. Rogers is. Like virtually all American Children of the '80s & '90s I grew up watching Mr. Rogers. Of course I didn't know it then, but looking back, Mr. Rogers was a very unique person. Mr. Rogers was perhaps the only man in modern pop-culture who was able to speak to kids in such an honest and intelligent way. Mr. Rogers taught me the importance of compassion and the importance of never taking anyone (or anything) for granted. I recommend this book to anyone with a heart and a mind.

A nice little book full of simple, innocuous sayings displaying a keen grasp of the obvious. But by and large, I didn't find anything that really grabbed me, anything that made me think "Wow!" I did find one or two exceptions to this. Rogers writes:

"Sometimes, though, I wonder if we confuse strength with other words - like aggression, and even violence."

I wonder what Mister Rogers would have made of politicians defining "strength" as "support for war."

this ought to be a required textbook in all the schools and colleges in the world.it is that good without a doubt.

Great book to have on the coffee table. Just a quick read with great thoughts.

Well organized and full of information for both the newbie and also a more experienced blogger who wants to deepen their effectiveness (or experiment more). I work with synagogues, and found the approach of blogging for "ministry" can be useful and much more broadly defined than for churches alone. Very easy to read, full of practical examples.

I was actually pleasantly surprised with this book. I knew going into this book that I was in for a lot of great information and disciplines in creating and maintaining a blog. I did not expect how creatively it was written. I think we have certain expectations for "how-to" books and this one surpassed my expectations.

If you have started a blog or are just thinking about it, grab this book. There is a lot of focus on churches creating and using blogs, but not to the extent that it leaves the individual out. The writers took time to teach us a little history as well as give us clear detailed info on the how, why and where of the blog world. Chapter 9 & 10 focus on starting a blog and then building a blog well. I love chapter 11 titled "Build A Really Bad Blog". It's kind of the how-to in reverse.

One of the coolest things in the book was hearing from bloggers around the country about their take on blogging and how it has affected their lives or the lives of the businesses/churches they are involved with. I enjoyed hearing the real world ideas.

This book really starts from the beginning by asking 3 questions...
-Is it a tool or a toy?
-What problem are you trying to solve?
-What is the return on ministry?

The writers go on to explain that "Blogs are tools, not toys. Blogs help solve real problems. Blogs deliver a true return on ministry."

I also appreciate the hopeful message from start to finish. As churches and Christ-followers, we have an amazing opportunity to share our story with others. The blog world is open and ready for the taking. This book consistently draws you back to intent. The writers want you to be excited about who God is in your life and they want that to burst out on your blog.

I would highly recommend this book to anyone thinking of or already in the blogging world. It's very easy to read. It is not extremely technical. And when it does get technical, they have done a great job of explaining themselves so no one gets left behind. It has real life stories and history. It is a quick read.

I learned a lot that I didn't know about blogging from this book. It would have saved me a lot of problems if I had had something like this when I started blogging a year ago.

If you are looking for some help in defining and establishing a blog for yourself or your ministry you will find this book helpful. It gives some great insight in to establishing a good blog for the right reasons.

This book is awesome. it will make you think about the various was you can reach people. It will make you take a look at yourself and motivate you to reach others in ways you havent thought of before.