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The MasterReview Date: 2008-07-22
A Book for the AgesReview Date: 2008-01-14
Masterful and dazzling, with an astonishing varietyReview Date: 2005-06-14
The Master's CollectionReview Date: 2002-11-03
He goes wrong, just a little, once in a while. So did every truly great writer we know. Most of the time he opens a door on the world of two or three people, and shows us the universe in the process. He is a breathtaking artist. Witness 'Another Christmas' - in a dingy living room and armed with no one but an aging Irish couple, he brings home the Troubles in Ireland in epic, heartbreaking scope. And 'Torridge'...a girl said to me when this story first appeared in The New Yorker that it was like Beethoven's Fifth; you can't imagine it not having been around before. It's that good.
Readers! You can do no better than to get to know what this man can do with a pen.
real goodReview Date: 2005-03-21

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Great book!!!!!!!!!!!!!!!!!!!!Review Date: 2008-06-08
Good adviceReview Date: 2007-08-27
Excellent!Review Date: 2007-11-20
Clear, sensible, easy to act onReview Date: 2008-02-16
Outstanding!Review Date: 2007-09-28

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Great Book!Review Date: 2008-02-28
Well DoneReview Date: 2007-08-15
Telling Ain't Training - great tool for trainersReview Date: 2007-01-18
Best purchase for training EVER.....Review Date: 2007-04-05
Must Have!Review Date: 2007-01-23


Helps get your mind around the problemReview Date: 2007-06-01
7 Hidden ReasonsReview Date: 2007-01-10
The 7 Hidden Reasons NOT hiding impact and value from readers . . .Review Date: 2006-06-24
Leigh's years of study, focus and practice in this crucial area of the talent management life cycle is clearly evident. Leigh is one of this Nation's leading experts in the world of retention and engagement.
Leigh's 7 Hidden Reasons really are hidden, quite real and too powerful to ignore. Enjoy reading this one . . .
News You Can Use in a Business BookReview Date: 2006-06-09
A good read for all levels of the organizationReview Date: 2005-12-12

This book will be very useful and I know it!Review Date: 2003-04-29
GREAT BOOK THAT EVERYONE SHOULD HAVEReview Date: 2003-03-01
Excellent book!!Review Date: 2004-04-24
OutstandingReview Date: 2002-12-07
Not only is it small, it's tough too. It's been on every camping trip, hike, deployment and just about every other trip with me for the past three years and it's still in great shape.
Friends of mine that could have cared less about a suvival book have read mine on airplane rides and afterwards went and bought thier own.
You can't go wrong
Not for the casualReview Date: 2002-07-02
The manual itself is comprehensive, clearly written and with clear (if sometimes limited) illustrations, including a useful colour section; and here the colour is used for more than mere decoration as it provides essential additional information in identifying plants and animals. There is no philosophical description here, little room for the romance of the wild or the ethics of surviving. Instead, "Lofty" Wiseman's guide is a direct parcel of solid information aimed solely at keeping you alive in the worst of situations. Campers and outdoorsmen will find some interesting and useful sections here, but it requires a degree of knowledge and experience to sift them from those which simply must not be used outside of an emergency. This is a fascinating book to dip into, and doubtless most purchasers treat it as such, but it is also an exceptionally effective, reliable and well-crafted source of possibly vital information.


Be Open MindedReview Date: 2007-12-02
Why some companies seem to have a devoted customer base...Review Date: 2007-06-20
Contents: A Whole New World; It's Not Share of Wallet Anymore - It's Share of Heart; New Age, New Rules, New Capitalism; The Chaotic Interregnum; Employees - The Decline and Fall of Human Resources; Customers - The Power of Love; Investors - Reaping What FoEs Sow; Partners - Elegant Harmonies; Society - The Ultimate Stakeholder; Culture - The Secret Ingredient; Lessons Learned; Crossing Over to the Other Side; Acknowledgements
On Wall Street, companies are usually judged on their profit. Squeeze as much out of your business as you can, cut costs wherever possible, and make sure you meet your numbers. To be sure, plenty of companies are successful under those rules (such as Wal-mart). But when you look at their performance over the last few years on the stock market, returns have been stagnant or have trailed the field. The alternative way to run a business is as a "firm of endearment" (FoE). These companies have a passion for what they do/sell, they have a strongly defined purpose for what they want to accomplish, and they look to contribute to society in more ways than just the quarterly dividend to shareholders. These FoEs, like Costco, Whole Foods, Harley-Davidson, and others, include stakeholders to mean all parts of society that they touch... shareholders, employees, the community, etc. The focus isn't on pure profit, but instead on contributing to the well-being of all the stakeholders. That's why a company like Costco can afford to pay their employees a living wage, have low turnover, and *still* turn a substantial profit. They have captured the hearts of their customer base, and that base will go out of their way to shop at Costco whenever possible. That's also why a company like Ikea can propose a new location and have nearly universal acceptance in the community, while a new Wal-mart location brings out protesters in force. There's obviously a lot more that differentiates FoEs from their counterparts in the marketplace, but once you recognize an FoE, you'll understand why they are successful by *not* following the same formula as everyone else.
It's tempting to think that all the FoEs covered in this book can do no wrong. That's not the case. JetBlue was/is an FoE that badly damaged their reputation during the winter when storms caused massive cancellations. It even led to the resignation of the CEO. Like other business books of this genre (In Search Of Excellence, From Good To Great), only time will tell how these companies will fare over the long term. It may well be that a decade from now, the stars of this book will have all fallen to the wayside. But I would venture to guess that the companies covered here will have a much larger margin of forgiveness than would other companies that are just focused on the next quarter...
This is a book that is highly recommended for anyone running a business. It should cause you to rethink the factors of success for your company, as well as point you in directions that could lead you to become an FoE in your niche.
Excellent description of a service oriented business modelReview Date: 2007-05-16
Wegman's supermarkets for instance presents an excellent shopping experience. I particularly love their cheese department where knowledge people stand ready to discuss their magnificant array of choices and even to giving you samples to taste seemingly without end or sales pressure. In turn I buy far more cheeses than I would otherwise. We both win.
But then they turn to Wal-Mart and repeat a litany of alleged problems with employees, suppliers, and communities. My own experience with Wal-Mart is limited to one store in the small town where I live. But my experience doesn't match the alleged problems. I go there, the people, from the greeter at the door to the most junor sales clerk are friendly and willing to walk halfway across the store to help me find something. I talk to people who work there (away from the store) and they universally say that it is the best job they've ever had. Does the Wal-Mart experience depend on the store? Are the alledged problems just that, allegations? And for that matter, does every Wegman's have such an excellent cheese department? And what about Microsoft? Everyone (nearly) uses their products and most people hate the company. What does this say about their future? I guess we'll just have to watch and see.
This is a book that describes one way of doing business that has worked for a lot of companies. It provides a good insight into what these companies do.
Impressive Examples of Serving the Full Gamut of StakeholdersReview Date: 2007-05-08
1. aligning the interests of all stakeholder groups (customers, employees, partners, investors, and society) rather than seeking profit optimization
2. below-average executive compensation
3. open-door policies
4. employee compensation and benefits are above average for their industry
5. above-average employee training
6. empower employees to satisfy customers
7. hire employees who are passionate about the company's purpose
8. humanize customer and employee experiences
9. enjoy below-average marketing costs
10. honor the spirit as well as the letter of laws
11. focus on corporate culture as a competitive advantage
12. are often innovative in their industries
Companies identified include extensive examples drawn from Commerce Bank, Container Store, Costco, Harley-Davidson, Honda, IDEO, IKEA, jetBlue, Johnson & Johnson, Jordan's Furniture, New Balance, Patagonia, Southwest Airlines, Starbucks, Timberland, Toyota, Trader Joe's, UPS, Wegmans, and Whole Foods.
These companies are often contrasted with Wal-Mart and the Good to Great Companies identified by Jim Collins in 2001 in terms of stock price growth.
The authors argue that there is a new level of consciousness emerging that rewards those who do good while doing well. The implication is that all firms should shift to stakeholder optimization and the cultural values identified in the example companies.
While they don't make this argument, it's clear that the authors have identified many of the mindsets that lead a company to seek optimizing results for all stakeholders.
Before you assume total cause and effect, I would like to raise some issues not fully addressed in the book:
1. This is an after-the-fact evaluation. As such, (like Good to Great), we may mostly be seeing what the leaders are proud of . . . rather than what caused their success. For example, Southwest's success is focused on their corporate culture. But the company also has a better business model than almost any other airline (Ryanair's is better) and does a better job of fuel cost hedging than any other U.S. airline. Those factors aren't mentioned.
2. These companies are almost all in consumer products or services. A class of socially conscious consumers has sprung up who look hard for such firms. It's not clear that OEM and industrial buyers have evolved their preferences nearly to the same extent. So many of the lessons may only apply consumer goods and services (except for those validated by Gallup for having a motivated and effective group of people working for you).
3. Almost all of these firms are highly effective business model innovators who have gained enormous advantages over competitors who seldom innovate their business models. As a result, they can afford practices that may or may not pay off in profit without incurring any negative reaction. The next business model innovation will pay for the cost.
I was surprised that this book didn't look at the study I made from 1992-2001 that identified continuing business model innovation as the single best factor for explaining high levels of corporate performance (see The Ultimate Competitive Advantage). The books share some examples in common (including Jordan's Furniture and Timberland), but many of FoE's examples are also superior business model innovators (Amazon, BMW, CarMax, Caterpillar, Container Store, Costco, eBay, Google, Harley-Davidson, IDEO, IKEA, jetBlue, Patagonia, Starbucks, Trader Joe's, UPS, Wegmans, and Whole Food).
4. It often pays better to serve stakeholder interests than to ignore them. Why? Because ignoring stakeholders often burdens both the company and the stakeholder with costs and experiences that neither want. This economic case for stakeholder focus isn't fully developed outside of the customer arena.
5. The book emphasizes sustainability, but much of that argument is built around companies disappearing from the Fortune 500 (something that happens whenever a merger happens . . . which doesn't mean that the organization goes away, just the corporate headquarters in most cases). In the research of my students on environmental sustainability (see Hiroshi Fukushi's work, A Strategic Approach to the Environmentally Sustainable Business, for example), it's apparent that making the environment cleaner than when you touched it is economically advantaged in most situations. The idea of sustainability is based on the outmoded notion of not doing too much damage rather than finding profits in making the world better than you found it.
But it's a good book that creates more questions than it answers. This one will probably stimulate some more careful thinking in the area of where seeking to be more considerate of others is going to create better results as well as better sleep.
Why "endearing companies tend to be enduring companies"Review Date: 2007-05-16
In the Prologue, when discussing The Age of Transcendence through which the contemporary business world is now proceeding, the co-authors (Rajendra S. Sisodia, David B. Wolfe, and Jagdish N. Sheth) suggest that it is "a cultural movement in which physical (materialistic) influences that dominated culture in the twentieth-century are ebbing while metaphysical (experiential) influences become stronger. This is helping to drive a shift in the foundations of culture from an objective base to a subjective base: People are increasingly relying on their own counsel to decide what the truth is...That shift acknowledges a long-suppressed idea in a world largely guided by Newtonian certainty that chemistry Nobel laureate Ilya Prigogine says is scattering to the winds: Ultimately, everything is personal."
Thus do the authors establish a frame-of-reference for the thesis of their book: That each stakeholder in an organization tends to thrive best when all stakeholders thrive. That is, no stakeholder group is more important than any other. "It is disciplined dedication to the well-being of all stakeholders that separates firms of endearment from their competition." Stakeholder relationship management (SRM), the authors suggest, can achieve and then sustain superior business performance that, in turn, will create n a decisive competitive advantage. They are convinced that SRM business models will increasingly be seen "as the most efficacious way to achieve sustained superior business performance in years to come" but only if (huge "if") the interests of all stakeholder groups are brought into strategic alignment.
Two Questions: Are all stakeholder groups of equal importance and do they have the same interests? Also, are all members of a stakeholder group (e.g. shareholders) of equal importance and do they have the same interests? These questions occurred to me as I read the first chapter, especially the brief discussion of the "distinctive" core values, policies, and attributes that firms of endearment (FoEs) share in common. Eventually, Sisodia, Wolfe, and Sheth provide answers to these questions, answers best revealed within the narrative.
If indeed "endearing companies tend to be enduring companies," how do the 28 FoEs that "made the final cut" for this book compare with the 11 companies praised by Jim Collins in Good to Great? "Over a 10-year horizon, FoEs outperformed the Good to Great companies by 1,026 percent to 331 percent (a 3.1-to-1 ratio). Over five years, FoEs outperformed the Good to Great companies by 128 percent to 77 percent (a 1.7-to-1 ratio). Over three years, FoEs performed on par the Good to Great companies: 73 percent to 75 percent." (FYI, there are no duplicates on the two lists.) As with the exemplary companies discussed by Thomas J. Peters in Robert H. Waterman, Jr. in In Search of Excellence, not all companies on any such list continue to meet the criteria that were the basis of their initial selection.
For me, some of the most interesting material is presented in Chapter 11, "Crossing Over to the Other Side." At one point, the authors cite Oliver Wendell Holmes's observation "I would not give a fig for the simplicity this side of complexity but I would give my life for the simplicity on the other side of complexity." They then quote one of my favorite passages in James O'Toole's The Executive's Compass:
"To move beyond the confusion of complexity, executives must abandon their constant search for the immediately practice and, paradoxically, seek to understand the underlying ideas and values that have shaped the world they work in. Managers who clamor for how-to instruction are, by definition, stuck on the near side of complexity."
According to Sisodia, Wolfe, and Sheth, the big challenge of the times is to transcend the zero-sum mindset because, given the profusion of new opportunities, absolutes (by nature limiting) are found everywhere on the near side of complexity. "They emerge from people's perennial quest for pat solutions, or `silver bullets,' as they are sometimes described. This is a key point because, as Sisodia, Wolfe, and Sheth explain, a zero sum mindset leads to the conclusion that one stakeholder group can only benefit at the expense of the other stakeholder groups...However, opportunities increase by an order of magnitude when the mind breaks free of zero-sum thinking."
There are specific reasons why endearing companies tend to be enduring companies and one of the most important is their having "the ability to transcend ruthless competition and embrace the fruits of cooperation [which is] the essence of evolved humanness."
Those who share my high regard for this book are urged to check out Bill George's Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value and his later book, True North: Discover Your Authentic Leadership, co-authored with Peter Sims. Also Michael Ray's The Highest Goal, Adrian J. Slywotzky's The Upside: The 7 Strategies for Turning Big Threats into Growth Breakthroughs, Enterprise Architecture As Strategy: Creating a Foundation for Business Execution by Jeanne W. Ross, Peter Weill, and David Robertson as well as Ram Charan's Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't, Lynda Gratton's Hot Spots: Why Some Teams, Workplaces, and Organizations Buzz with Energy - And Others Don't, Robert J. Herbold's Seduced by Success: How the Best Companies Survive the 9 Traps of Winning, Jack Alexander's Performance Dashboards and Analysis for Value Creation, and Michael Useem's The Go Point: When It's Time to Decide--Knowing What to Do and When to Do It.
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Inclusive in its appealReview Date: 1998-05-26
Being "nice" isn't always as good as it looks!Review Date: 1999-02-15
My first intention was to read this book as a self-help guide in learnng how to deal with my mistakes. I found my "niceness" in many chapters and immediately began trying some of the suggested changes. They do work and I feel better!
Being a believer that continuing education is a lifelong process, I want to share this book with others. Using the author's study guide, I plan to introduce "Good Intentions" to an adult study group at my church.
Duke rocksReview Date: 1999-09-30
GreatReview Date: 2002-09-15
that this book can completely change our life,
but it will surely help !
Great reference guide for livingReview Date: 1999-01-11
I found the sections on anger and reasoning with irrationality excellent reference guides for healthy management of these (nearly) everyday occurences. This book will be kept on my shelf as a reference book for life. Thanks for writing it Duke!

Used price: $5.79

Great travel resourceReview Date: 2008-02-10
I purchased this book for helping us plan a 5 day stay in Stove Pipe Wells. Well worth the money spent.
Hiking Death Valley: A Guide to Its Natural Wonders & Mining PastReview Date: 2006-02-25
Need more stars for this guide.Review Date: 2006-11-13
Excellent guide to many hikesReview Date: 2006-03-29
A beyond exceptional hiking guideReview Date: 2006-02-06
I got this book a few years ago, and it was a revelation of new opportunities and information about Death Valley backcountry. It was also one of the best hiking guides I have ever read. I cannot recommend it higher for someone interested in taking their exploration of Death Valley to a new level. It also has enough easy hikes that someone interested in dipping their toe into the world of desert wilderness exploration can still get a good taste of it, and also know that the particular hike will not expose them to dangers beyond their skill level.
It is not an ideal guide for a beginner, nor is it sufficient in and of itself to enjoy Death Valley. You would need a good overall map of the park -- the NPS topo map of the whole park is ideal for that purpose. You should also have some familiarity with the rigors of exploring desert wilderness -- the book seems to assume that the reader already has some of this background, though it does have a useful discussion of this subject. But for the enthuthiast who alrady has this info or is already familiar with it, the book is incredible.
If you are a neophyte, don't be intimidated and not buy this book. It will serve as a wonderful portal to a world that you have heard about -- just be careful since desert wilderness exploration can be daunting.


Good insightsReview Date: 2008-03-28
This book uses the fictional journey of one person to explore a number of important leadership issues. It is an easy read with good truths for those entering new leadership roles.
Entertaining and InsightfulReview Date: 2008-03-03
Leadership Tips for EveryoneReview Date: 2008-01-21
Wish I'd read this book years ago!Review Date: 2007-12-28
Real world approach to leadershipReview Date: 2007-12-21

How to go greenReview Date: 2008-07-16
informativeReview Date: 2008-06-13
What I like best about this book.Review Date: 2008-05-31
Barbara
Living Like EdReview Date: 2008-05-27
I love this Guy!!Review Date: 2008-05-05
Related Subjects: Organizations Magazines Schools Skeptics
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