Racing Books

An excellent book. From Brazil, I am able to confirm the magnificent dancers. I owned a northern dancer's grandson.
Congratulations to the author.

Fernando A. T. Távora
Fortaleza, Ceará, Brazil

Northern Dancer by Muriel Lennox is a vibrant narrative which portrays a fascinating era with emphasis on a mesmerizing focus of the horses as well as the peripheral people! If you enjoy equine sagas or simply appreciate fine writing, this superlative volume will capture your interest and imagination!

As a horse trainer and owner I have found this book very interesting and entertaining.

This book is very well written and informative. As well as the life-story of this remarkable animal it provides an insight into the history and workings of the racing industry. At times it brought a tear to my eye! I have a Northern Dancer horse and I look at him with a new dimension of knowledge.

Although I was not old enough to remember Northern Dancer, he was won of the greatest thoroughbreds of this century. Not only in racing its self, but as one of the most influencial stallions of our time. This book allows everyone who knew of The Dancer to remember him. To either help the people to remanise of his great life as they saw him in '64, or for some, to learn of his great accomplishments, and not so golden moments that they never got a glimpse of. But the one thing this book gives everyone, is to learn of the real Northern Dancer. His 'misfit' life as a yearling, his great character and temperment, and his relationship with the people most close to him. He touched alot of people and still does. He is the greastest Canadian horse to step on any track and probibly ever will. Muriel Lenox did I great job in revieling Northern Dancer to us. Her words made me chill when he won the Derby, feel dispair when he lost the Belmont and cry when he died in 1990. But I would like to thank Muriel for what she gave me, a real look at the life of my favorite horse of all time. Northern Dancer will always be a great horse, not only as a horse himself;but as well as his legacy. Such stallions like Storm Cat, Danzig,Nureyev, Nijinsky II and so many more are leaving the Dancer mafk on racing today. This is a great book and at is a must read for any horse lover or fan of racing.

A must read for all fans of the Boss, Bruce Springsteen. I especially enjoyed the interview sections. They were the highlight of this book. They offered rare insight into Springsteen's thinking. I enjoyed the review of his earlier works. It does get a bit tedious at times, but overall, it is a very good and enjoyable read. It would make a welcome addition to any Springsteen Fan's collection.

Gerard Zemek
husband of author of "My Funny Dad, Harry"

I really enjoyed the majority of the pieces in June Skinner Sawyers' Racing In The Street: The Bruce Springsteen Reader. Highlights for me include Martin Scorese's (brief) foreward (always figured he was a fan) and, of all things, the excerpts from one Kevin Major's young adult novel Dear Bruce Springsteen, in which my favorite passage in the collection occurs:

"I knew he [the young narrator's father] was into your music a lot. He never listened to it much in the house, mostly when he was driving the old van we used to have. Mostly then by himself. The four of us were in the van once and he put on Nebraska. Mom made him take it off because, she said, it sounded too depressing. He sort of grunted something about she didn't know what good music was and popped out the tape. She said if you're going to spend money we can't afford on music, then you might as well spend it on something that'll cheer you up. He ignored her."

Now tell me - is there a Bruce fan alive that can't relate to that?

Though I would have liked to have seen Tama Janowitz' "You And The Boss" and Richard Meltzer's "The Meaning of Bruce" (both collected in Clinton Heylin's Penguin Book Of Rock & Roll Writing, if you're interested) included for balance, this is a solid anthology of writings on Bruce, and recommended if you're a fan.

PS Also recommended if you're a fan of great music writing (or great writing, period): Lester Bangs' Psychotic Reactions And Carburetor Dung and Mainlines, Blood Feasts, And Bad Taste.

Racing in the Street is a great book and a must for every Springsteen fan.

Racing In The Street is not so much a great biography about Bruce.
It goes much deeper.
It is a series of very insightful articles pinpointing the appeal Bruce has for so many of his fans.

He is a mega star but it is his struggle to remain normal and humble that is at the heart of this book.

For the casual fan, If you truly want to know why his fans are so intense, this is the book to read.
For his fans that have always tried to figure out why we are so intense, this book puts all that into perspective better than any other.

Highly recommended.

This book provides wonderful, informative articles that offer various perceptions of the Boss and his 30+ year career!!! I learned so much about how other people see Bruce, and gained knowledge about his life and work, which was very enjoyable. I highly recommend this book to anyone who loves the Boss and wants to gain more insight into his long and amazing career. The maps, discography, timeline, and other extras were also brilliant additions to the collection!

I have followed Ian Adamson for years, and he is the real deal. This book has proven to be an indispensable resource for my team mate and I as we prepare for our first adventure race. The information in this book was immediately useful, and it has kept me from making several crucial mistakes in gear purchases. I would highly recommend this book for anyone who is interested in adventure racing!

This book is a expert job by a man who knows his trade! Is a must to anyone interested in this subject.

Whether you're a veteran or a rookie just starting out in adventure racing, this is one book you should never miss in your collection. This is a classic reference written in clear and understandable language by adventure racing's Michael Jordan. Each page contains a veritable treasure of information, from training, to equipment selection, to navigation and sleep management, culled from years of racing across the world in diverse terrains and climates. If there was only one book you can buy to learn about the history and discipline of adventure racing ---this is it.

If you are a fan of adventure racing (AR), the author's reputation is quite familiar to you. Adamson is among the very best adventure racers in the world, with loads of big race experience.

He is also a good writer. The book is clear and readable. Most of the material will not be new to you if you have significant experience already, but there are tips and tricks and anecdotes that are both entertaining and illustrative.

The sport is so varied and demanding that no book, and certainly not one as brief as this one, can be complete in its coverage of it. However, there is a lot of good, accessible information here and you will not regret including this book in your AR library.

Note that as to gear recommendations, the equipment available is changing very quickly, and some preferences are just personal, so update your information before spending a lot on gear if your only reason for buying was because Ian likes it.

I have read two other books on Adventure Racing that were published before Ian's book came out in the market. Those two books were also good, in fact Ian wrote the foreword on both. But Ian's book came out a cut above the rest. His book offered his and his teamates "winning strategies and experiences". The book was intelligently written and commanded authority on all topics discussed such as proper training, purchasing and use of the right equipment, proper nutrition, good leadership and teamwork skills, sleep strategies etc. For sure the book will inspire and guide beginner racers to the sport, and will further provide veteran racers of new knowledge and valuable proven race strategies and techniques from Ian and his awesome NZ and OZ teamates. Ian is truly one of the best adventure racers in the world along with his mates John Howard and Steve Gurney. To sum it all up, this is an outstanding book, I can't wait to buy the second edition.

Good for all ages.
Step back in time and stand with the crowds to watch the Biscuit fly down the track. Beckwith takes you there again as he did when he wrote this book more than 60 years ago. The writing style, the photos, and the fabulous drawings all help immerse the reader in the late 1930's time period. I particularly enjoyed seeing the real Seabiscuit and hearing what the owner, trainer, and jockey had to say at the time.
If you enjoyed the movie and/or Laura Hillenbrand's book, you will treasure this wonderful piece of tangible history. I recommend this edition highly. Don't miss your opportunity to own this gem!

Seabiscuit was my favorite book in elementary school and still rates high amongst a handful of favorites. Many times over decades, circumstances gained perspective by recalling the depth of spirit and perseverance conveyed so concisely by Mr. Beckwith. Seabiscuit's story is truly for all ages. I believe stories like this are a reason why people are prone to assign human emotions to animals or treat them like a best friend.

As a child I often dreamt about having a horse, hoping I might even be fortunate enough to have one like Seabiscuit. I ended up with four, all of whom indelibly changed my life. I took care of them as if my life depended upon them; even sleeping with them in their stalls when I could get away with it. Bingo, Scamper, Scully and Crackerjack have permanent places in my heart. With them is a picture of Seabiscuit from Mr. Beckwith's book. They always gave their very best and showed me mine. Anyone who reads Seabiscuit's story will come to understand that the innate ability to recover and succeed resides in every person and all life. Opportunity to find and use that power of heart and energy is always available.

I am infinitely grateful to Mr. Beckwith for recognizing and writing Seabiscuit's story and especially to my father for making a vital, life changing dream come true.

I knew B.K. Beckwith personally, and worked with him the last ten years of his life at Santa Anita. He was our television commercial spokesperson for the Santa Anita Handicap for several years, recounting remembrances of Seabiscuit. He was a consummate horseman turned journalist and writer, and had been at Santa Anita from the opening on Christmas 1934. He also wrote "The Story of Santa Anita," which was never published commercially, but used the same heroic and emotional Grantland Rice style that you enjoy in his Seabiscuit book. His memory was a treasure, and since he wrote this book contemporaneously with events, you can feel the horse come alive, as well as the people and the places. This is SO GREAT to have the publisher find this work of art, enjoyable for anyone who loves horses, or racing, of any age. The drawings by Howard Brodie -- who went on to great fame otherwise -- are superbly reproduced, and so are the historic photos. You can see the 'Biscuit's personality come through, especially when he's looking out of his personal railroad car at all the fans and cameras, and in several others!

Inspiring story placed in compelling historical setting. Beautifully done by someone who knew the main characters well.
Nothing to find fault with here. Terrific read.

Owner of Ponder Publishing Company, LLC, my first response after reading was `I wish I had found Beckwith's story before this publisher did!' I was there! I heard Seabiscuit breathing. I saw him sweat, felt his determination, smelled the liniment. You could taste the air of early last century, to anguish and rejoice with one horse's determination to Keep on Keeping on, despite all adversity. Here, love touches a reader, as it touched the crowds who flocked to admire the Biscuit, in the flesh, his ample flesh. My Christmas shopping is done this year!
www.ponderpublishingcompany.com

I pick this audiobook up recently and have to say that I thoroughly enjoyed it. Gielgud and Richardson were simply amazing in their respective roles as Holmes & Watson, and I believe the Sir Arthur Conan Doyle himself would have approved.

Worth mentioning is another item I read recently, The Crime Doctor. This book depicts EW Horung's sleuth, Dr. John Dollar, in his exploits in England and throughout Europe.

Both products recieve 5 stars from me.

The Sherlock Holmes: A Baker Street Dozen cd-set is an excellent reproduction of the 1954 BBC radio series. The stories are told in a way that is faithful to the original stories by Arthur Conan Doyle. There are 13 stories on 6 CD's, so the story lengths are ideal for even relatively short car trips.

The programs feature John Gielgud as Holmes and Ralph Richardson as Dr. Watson. In a long stage, radio, TV, and film career, Richardson appeared in Long Day's Journey Into Night, Our Man In Havana [Non-US Format, PAL, Region 2, Import] and Greystoke: The Legend of Tarzan, Lord of the Apes to name three. Orson Welles appears in a couple of the stories as Dr. Moriarty.

Gielgud is so good that the listener 'hears' Holmes and not Gielgud. Richardson carries off Watson to perfection portraying him as Doyle intended: Holmes' intelligent companion and assistant.

If you enjoy Doyle, you should check out the superb Exploits and Adventures of Brigadier Gerard (New York Review Books Classics) and The White Company.

I'm 25. I first heard Gielgud and Richardson's "The Speckled Band" back when I was in 6th grade. I found copies of the Baker Street Dozen stories at my local library, and would constantly check them out, over and over again. Around 8 or 9 years ago, I bought my own copies in a cassette boxed set, which have since worn out.

So I was more than thrilled to see this, the Baker Street Dozen stories on CD, and separated into chapters, at that! There are websites that have copies of these stories, but they are in terrible quality, or chopped up. For stories that were first recorded in 1953, they sound like they were recorded yesterday. I have a bunch of old radio broadcasts on CD, ranging from THE SHADOW to MURDER AT MIDNIGHT and THE GREEN HORNET, and their quality ranges from horrible to fair. But THIS, my friends, is British radio at its finest; fully dramatized, with music and sound effects that fit right into the story, characters that come to life, and stories that will keep you listening over and over again.

It seems everyone in America can't look past the Sherlock Holmes ideal with Basil Rathbone and his rendition of the great detective... nobody really bothers to look or listen to other actors' versions of the character. Sir John Gielgud is, in my opinion, the greatest portrayer of Holmes. EVER.

To wrap this up... if you're a Sherlock Holmes fan, GET THIS. Trust me, you won't be disappointed. The acting is superb, the quality is astounding for something that's over 50 years old, and the replay value is higher than high, because these stories are timeless. The game is afoot, and you should come along...

This 6-CD set contains fully dramatized radio adaptations of twelve stories from the so-called Sherlock Holmes canon -- four novels and fifty-six stories written by Sir Arthur Conan Doyle. First aired by the BBC in 1954, these radio plays feature Sir Henry Richardson as Dr. Watson and the incomparable Sir John Gielgud as Sherlock Holmes, with a sinister reading of Dr. Moriarty by Orson Welles.

There are so many good things about Sherlock Holmes: A Baker Street Dozen. First, the casting, which was so important in the days of radio drama. Gielgud's Holmes is neither too laconic nor too supercilious, the two main temptations in playing this role. Richardson plays Dr. Watson with humor and intelligence -- and no toadying, even when Holmes is asking him to fetch his violin, a whisky and soda, the tobacco from the Persian slipper...

The production itself is superb, from the scripts adapted by John Kier Cross to the original musical embellishment to the clarion-voiced announcer introducing each episode. This is not an an alternative to reading the stories but an audio theater experience -- and a very successful one.

Finally, the stories themselves are, as always, intriguing. Blackmailers, stalkers, murderers, purloiners, all fall to the power of deduction. From the comfortable menage a deux at 221A Baker Street, Holmes prevails again and again. I never made a systematic reading of "the canon" but now I'd like to do that, after listening to this thoroughly enjoyable set. If you are a Holmes fan or have fond memories of radio dramas, this one's for you.

Linda Bulger, 2008

These great recordings were made for the BBC in 1954 and were first aired in the UK that year and in the US in early 1955. The casting is perfect John Gielgud as Holmes and Ralph Richardson as Watson could not be beaten for a radio broadcast, and this probably still holds true to this day 53 years later. Although I think Jeremy Brett would push Gielgud close even without the visual aspect.

The addition of Orson Welles as Prof Moriarty in the story The Final problem is the icing on the cake. That penetrating voice is chilling and truly Holmes/Geilgud meets his match in Welles/Moriarty. Any Sherlock Holmes fan should get these historic recordings - you really don't know what you are missing.

This is a fun and easy read for any fan of the women's game, centered around the pivotal 1996 Olympic gold medal-winning team, which in many ways marked a turning point in establishing the foundation upon which the modern game is built.

But not only does this book offer a wonderful historical perspective, and some great stories and inside anecdotes on many top players past and present, it also provides insight into the mind of one of the college game's top coaches.

Even for those close to Stanford basketball, Tara Vanderveer is a very private inividual. That's why I found this book especially helpful in providing a better understanding of her personal history, philosophy toward the game, how she feels it should be played, and how that all filters down to the teams she puts on the floor today.

Because Tara is often softspoken in public and not one to actively seek the limelight or TV cameras like some of the other big names in her profession, there may be a tendency by some to think she is more of a hands-off coach. And despite the occasional glare from the sideline, a calm and quiet presence. Nothing could be further from the truth. This book does a good job of uncovering the intensity that boils deep inside and her unbending desire to win.

This is a really inspirational book for those who care about womens' basketball. I had a really hard time putting it down. You feel as if you are part of the U.S. Olympic Team, and were there to witness the trials and tribulations of their road to Gold. Great book for those who play basketball or enjoy it. (Especially if you're female!!) I think I will start reading the book from the beginning again tomorrow. It also meant more to me then maybe someone else because I have been to Tara's Camps and been able to interact with Jennifer Azzi and Katy Steding, and other players as well. It is totally my favorite book ever!

I confess that I have been a fan of Tara Vanderveer for nearly 10 years. I think I understand that basketball is a very major part of her life. She likes Bob Knight, sheesh. This book was a very easy read even though you already know how it will end. When you finish the book you might feel like you want to see if the players saw everything the same way. Well, this is her point of view.

I thoroughly enjoyed this in-depth view of Tara's work with the Women's National (Olympic) team of 1996. The team was a masterpiece, and being able to see it thru the eyes of its coach was really something special. It gave me great insight into Tara and her drive and dedication to the sport and to the team. A great book!!

Tara Vanderveer is the author of the inspiring autobiography Shooting form the Outside.  In this autobiography, Tara Vanderveer discusses the challenges and obstacles that she must overcome into to reach her goal of winning the gold medal.  The autobiography discusses the hardships, conflicts, and problems that the team faces throughout the year and shows how teamwork can overcome anything.
This novel is pretty much an overview of the Women's Basketball team throughout their Olympic season.  The novel starts out with Tara Vanderveer talking about her child hood days and how she developed a love for the game.  She talks about how she use to be a mascot for the school, used to write down every new play she heard in a notebook, and how she went and watched the men's basketball team to learn any new play on offense or defense she could pick up.  The story then proceeds to Coach Vanderveer discussing her thoughts and concerns for the year that lay ahead of the eleven woman that have been selected as the national team.  She talks about her past failures like the 1994 World Games that have pushed her and motivated her to win the gold medal.  She promised that the embarrassment and disgrace that she felt from the World Games will never happen again.  One can easily feel the strong determination and motivation that Coach Vanderveer feels, and how she uses this as an ally and works the team harder than they have ever been worked before. 
This book was undoubtedly worth reading from my point of view.  This book taught me information about Title IX that I had previously never even heard about.  The book showed me the true struggle that a woman must face and has taught me a sense of respect for woman who have succeeded in the past. 
One issue the book brings up is that woman are not given enough opportunity to succeed in life.  A woman's determination and motivation can easily be destroyed or brought down by the cruelness and unfairness of discrimination towards woman.  Therefore, since woman can do all jobs just as productively as men, the book suggests that woman should be given fair and equal treatment and equal opportunities to men. 
In conclusion, Shooting from the Outside is an excellent book that teachers lessons and values that should be known and followed by all of society.  The story teachers discrimination is pointless and by not allowing woman to perform to their full capacity we are truly ruining our own opportunities to further succeed in life.

I read this book about 2 years ago and I still go back to it for the detailed analysis Mr. Cordello provides. He also clearly defines patterns, bounces, topping out, etc. Excellent book with DRF forms as a reference to his explanations. An essential tool in the aresenal we all need to keep an edge.

Joe Cardello, Speed to Spare (DRF Press, 200?)

Speed to Spare is not a book you read; it is a book you devour. Horseplayers who use the Beyer Speed Figures published in the Daily Racing Form who do not yet own a copy of this book, pick it up immediately (after all, it costs only eight win bets after tax). Read it. When you're done, read it again. Follow along, both in the book's examples and in random races you pick from your Racing Form. You will learn more about speed figure handicapping in an afternoon than you have learned since DRF started publishing the Beyer Speed Figures. Guaranteed.

This is a must-read for horseplayers, from the professional bettor to the casual fan. **** ½

This is a wonderful book for learning to intelligently use Beyer Speed Figures in your handicapping. Cardello gives a helpful background on the statistics of Beyer speed figures, especially his own statistics on Beyers calculated for turf races. Even more important, he provides example after example (from dirt, turf, sprint, and route races). Gradually you begin to understand how to apply Beyers and how they can improve your chances of winning. There is no 'formula' for using Beyers. He teaches you the 'art' of using Beyers through his examples. I read this quickly and it has already helped me. I plan to read it over and over again until his way of applying Beyers becomes second nature to me. Of course, I expect my understanding and application of these principles to be modified and improved with personal experience.

Of the DRF peperback series on the elements of handicapping, this is clearly the best work. Cardello really gets in depth on how to weed out value in form cycles by using the Beyer figures. His real life example of how to find "hidden" lines in the past performances are explained in a way that most anyone can understand how he approaches the neverending quest for winners. Clearly he is an expert in handicapping and not just a fan writing a book to fill space on the shelf. Strongly recommended for novices looking to inject a little value by using readily available information in the form, as well as, more experienced handicappers who may be missing out on more opportunities to cash in.

In preparing to bet the Kentucky Derby and other races this year I read Andrew Beyer's fantastic book "Beyer on Speed" and this book. These books go together like ham and eggs. After devouring the information in Speed to Spare I, like any eager handicapper, was looking forward to applying some of the tips in this book. One way this book made me think "different" is how it helps you spot the potential favorite that may be ripe for a fall which can result in a big pay-off. I went to a track in Michigan that was simulcasting races at Santa Anita (in March, 2005) and WHAM! - I hit a trifecta using the information found in this wonderful book; for the first time in my life found myself at the IRS window with a payoff of over $3,000.00! The presentation of information in this book is easy-to-follow and the actual examples really help the "part-time" handicapper that only spends a limited amount of time at a racetrack each year. I salute Joe Cardello's book and urge anyone interested in using Beyer figures to enhance their trip to the track to buy and read this book. You will not be disappointed.

This book was more than good, it was great! It's almost time for the Belmont Stakes, the last jewel of the Triple Crown. But nobody thinks that Wonder's Star will win it. He finished last in the Kentucky Derby, came 3rd in the Preakness and has 40-1 shots of winning the Belmont Stakes. One day, Christina meets someone who says that he's ridden the ledgendary Seattle Slew! He gives Christina some advice before the Belmont.Now I won't tell the ending, you'll have to find out yourself. But if you're a fan of Wonder's Star,like me, you'll love the ending!

Being a fan of the TB series for 3 or 4 years now, I was slightly disappointed in this book. First of all, I am wondering what happens to Parker (he is becoming my fave character), and after reading this, to me, it seems like the authors made a mistake in Christina's college decision. I know her situation is fairly real, but it seems too much like they're making her all of sudden rethink her decision too much. Also, I don't think Sam should be...burden with her 'surprise', although it may introduce some new characters :) It was alright, but lately the TB books have been...different. Hopefully they'll get better from here on out.

I loved this book, though it wasn't my favorite. I don't understand why they put in the part with Legacy and why they are doing books centering on other famous thoroughbreds (Seattle Slew). But I still liked how they drew out Mel and Christinia's relationship and that they want to repair it. Also, there were parts in the book where Chris was trying to supress her feelings for Parker, but when he told her he missed her, she just sighed and didn't tell him exactly how she felt, which I think she should have done. Hopefully they will get officially back together in later books.
All in all, a good book, but I hope the next ones are better.

I loved the fact that Chris and Star won the Belmont. I was literally laughing out loud when Cristina couldn't grasp the fact that Samantha was going to have a baby. A great book with not the best cover

This was a great book!! It was mainly about Christina and Star getting ready for (and WINNING) the Belmont. But this book also talks about Chris and Mel renewing their friendship, Chris's future, Chris and Parker's relationship (I think they're getting back together and they should), and some drama at the track! I couldn't stop reading it and I finished it in 2 days! Great book, I can't wait for the next one!!

From the Presidential Suite to the mailroom, and all the levels in between, the customer service aptitude of employees can make or break the success of a business. In his book, Superior Customer Service, Blacharski provides a fresh primer to reinforce the power that customer services has in the compettive world of business. Old conventional widom is shined up with new and fresh perspectives that make the informational, accessible and practical information provided a MUST for every employee. It is my opinion that this is the perfect text to build a customer service in-house training program around. Alternatively, it should be distributed as required reading at new employee orientation with the name badges and insurance information. It really is that good.

So you have a business, and you have customers; what now? "Superior Customer Service" is a one-stop-shop for all of your customer service needs.

Blacharski provides business owners with a fool-proof guide to keeping customers happy and business booming. With easy to read large type and bulleted checklists, finding the solution you need to any customer service issue could not be easier.

I would recommend this book for anyone who wants to run a successful business. In fact, buy this book for your employees and keep the "Ten Commandments for Employers/Employees" on hand too keep things running smoothly.

I bought this book because I wanted to increase my conversion ratios. I wanted to know how to generate business and keep my costumers coming back. There are tried and true tricks for building consumer loyalty, and many of them are revealed in Blacharski's manual.

If you're a follower of the author's, you'll really appreciate this book. It's past-paced and, like it says, a ready-made step-by-step costumer service training manual. His "Ten Commandments for Managers" and then "...Employees" are great checklists/tools.

Blacharski also covers ethical ways to effectively collect client information and outsource. Superior Customer Service is also an entertaining read. There's a section that shows when to put on specific kinds of customer service "hats." My favorite description is of "The Spelunker's Helmet." It makes perfect sense. So does explanation of "The Mind Reader's Turban."

With so many stores retail and online selling the same products at nearly the same prices, what makes consumers decide to shop at one place over another? SUPERIOR CUSTOMER SERVICE is the answer - and a book that tells both brick n mortar and online stores how to win over the competition. Chapters detail innovations, tips and tricks which are easy to implement and that drive customer attention and interest.

Diane C. Donovan
California Bookwatch

Author Dan Blacharski has done it well. He's written a book about one facet of business that has not been dealt with much recently, despite its critical importance to business success. Blacharski discusses all aspects of customer service for both web-based and conventional businesses, and he defines guidelines for establishing a business whose employees have the "customer service mindset" that, undoubtedly, leads to increased sales and profitability.

This book is chock full of advice and specific steps and procedures to follow to create a customer service-oriented environment that will set a business apart from the competition. It is an excellent treatment of the subject and will be invaluable to business owners, customer service managers and personnel, and sales personnel.

When you pick up this book, jump right to "The Ten Commandments of Customer Service for Managers" and "The Ten Commandments of Customer Service for Employees" (pages 252-254), read them, and then start at the beginning.

Klein, Michael. "Track Conditions: A Memoir", University of Wisconsin Press, 2003.

Memorable Memoirs

Amos Lassen and Literary Pride

Michael Klein is an award winning poet and should win awards for his wonderful memoir "Track Conditions". It is both shameless and fascinating. After he followed his lover to an Ohio race track, Michael Klein began a three year career as a groom in the world of horse racing. He managed to bond with the 1984 Kentucky Derby winner, Swale. However he was plague with alcoholism and deeply concerned about his relationship with his lover which was on the skids as well as memories of having been abused as a child. His memoir is a story written from the heart and it is a tale of resilience. Using the race track as a metaphor for life, he shares his joys and his pain.
This is some of the most beautiful writing I have ever read but that does not mean that Klein does not get down and gritty. He holds nothing back as he illuminates his life. His life is not a pretty story--it is filled with excesses--but even so it is beautifully rendered. Here is an honest recreation of a life that is compelling.
We read as Klein succumbs to alcohol and enters a depressive state over lost love, dependency and casual random sex. It is never easy to read coming-of-age stories that are filled with pain but this is a coming-of-age story not to be missed.
It is likewise a story about horses and with the equestrian background we read about a relationship between tow men that are in the midst of deterioration.
The world of horse racing is a homophobic place but Klein managed to survive it and move up along the circuit as a groom. He discovered an affinity for horses and loved them as they loved him. We get to look into the world of horses and learn things that the average person never knows. He refers to the secrets of the world of horses as "racetrack society. The world of horse racing is a gritty and unreal world but it is not just that world that Klein tells us of. He writes of how little was available to a young homosexual with very limited means.
Written in the past tense, the memoir puts a distance between reader and writer from his beginnings until 1984 with quite a shocking ending. Klein makes no evaluations or judgments--he leaves that to the reader.
It is Klein's openness that makes this book so good. He defies the usual conventions of narrative and he is a writer to be cherished. The book is unique and very special and in no way follows the styles of other coming out stories. It is harrowing tale of redemption written by a poet in prose. The chapters are short and amazing and we realize early that there is little chance of resolution to be found. It is not a tell-all memoir--rather it is a half-told life and has something for everyone. It is not a book just for gays but rather a small life story that looms large.

Being a straight nursing student who lives in small town america,I wasn't sure I would relate to this book. But the writing and the openess of the author surpasses any differences between our lives. An amazing book.

Michael defies narrative convention while achieving its goals in his long prose poem/memoir/story. His is a story of triumph: whether found covered in ash and velvet and 100 dollar bills or perhaps in the spotlight of literary praise. Either way this story helped save me. Michael is a writer I respect and emulate.

donaldahearn@hotmail.com

This book is so unique and special -- not at all your typical gay coming out story. There are horses here and the tactile world of the racetrack and Klein's lyrical and spare prose adds just the right kind of music to a poignant and harrowing redemption tale.

Oprah, for a million little reasons, you chose the wrong memoir for your book club.

In an age where honesty in memoir seems to be a rare commodity, TRACK CONDITIONS is probably one of the most honest, compelling, and underrated books in print.

A fascinating glimpse into author Michael Klein's downward spiral into alcoholism, lost love, dependency, and casual sex, this lyrical memoir is not an easy read-never easy to read about another person's coming-of-age psychic pain. But this memoir is a must-read.

A real-life thoroughbred horse story, from a former groom's point of view, this memoir focuses on the deteriorating relationship between two young men in the midst of their own personal crises.

In 1979, Klein, a confirmed New Yorker, desperately followed his lover Richard Coatney into the homophobic underworld of thoroughbred racing, beginning his career as a horse walker at River Downs in Cincinnati and working his way up to groomer at Belmont, Churchill Downs, and Pimlico.

Among all the empty booze bottles and one-night stands, Klein discovered an aesthetic affinity for horses, in particular one special--and well-known--thoroughbred, precipitating the author's final downfall and then leading toward his eventual salvation--and this memoir.

Klein leads the reader into a world rarely ventured into by the average horse track bettor: vivid descriptions of lame horses being cruelly euthanized and the casual doping of horses for monetary gain. At the beginning of chapter three, the author summarizes, from his perspective, the visible and invisible aspects of "racetrack society":

"There are people you see all the time: the barn help, the trainers, the exercise crew, the men and women who deliver hay and straw and feed. And there are those you see only rarely, if at all: the jockeys, the parimutuel clerks, the owners, the starting-gate crew. Two worlds: the training world and the racing world."

Ironically, from the reader's perspective, the visibility/invisibility paradigm is directly the opposite from the author's.

And Klein offers insights into worlds which are largely invisible to most of us: in addition to the gritty side of thoroughbred racing, he also reveals the limited options available to an impoverished young homosexual, also a poet and rebel, of the late seventies and early eighties.

First published in 1997, the memoir's main narrative covers the author's racetrack life, from its inauspicious beginning to its shocking 1984 denouement, with some interspersed flashbacks to his abusive and incestuous childhood and Manhattan life with Richard.

While revealing vivid and harsh details about his life, the author maintains a psychic distance from the reader through his dispassionate use of the past tense; moreover, he does not editorialize from the perspective of the forty-something memoirist.

He simply unfolds his story, leaving judgments, analyses, and evaluations up to his readers.

The distance works well; the author never whines or asks his audience to feel sorry for him. He simply presents "in-your-face" statements and facts, like them or hate them.

It doesn't matter what the reader thinks; in the end, Klein, with a metaphorical kick from his equine friend, triumphs.

There is beauty and poignancy in Klein's spare prose, yet glimmers of humor add some comic relief, for example, when he describes some of the other grooms and other track people and recounts some his late mother's family stories.

I recommend this book for both gays and straights--anyone who appreciates a well-written life-story, no matter how down and gritty.

I own the 1997 hardcover edition, and it is worth every one of the twenty-two dollars that I paid for it.