Communications Books

Bill Lampton expresses great ideas for one of the most important skills in business---communication. This book is a must-read for serious professionals who want to communicate with others well. Dr. Lampton lays out a lot of real-world practical ideas that you can use immediately. I highly recommend this book! Terry Brock

Good communication is the key to success in ANY profession. Dr. Bill Lampton has written a book that will help anyone be a better leader by increasing their communication skills. Good communicators learn from others and can get their ideas across to those working with them. Bill's style is extremely easy to read and he covers a variety of topics that everyone can use. His stories will charm and encourage you. As a physician and a medical journalist for 20 years, I would encourage every doctor to read this book to better serve their patients...and every patient to read to better get what they need. This is a superlative book that you'll be glad you picked up.

As Dr. Bill Lampton so vividly points out in "The Complete Communicator", we are always communicating - whether we're aware of it or not. If you're in sales, you would be well advised to think about the implication of this on your business.

Customers and prospects are continuously evaluating your non-verbal behaviors, appearance, phone messages, presentation, listening skills and written communication. Do you know what messages you're sending? Are you sure? Making assumptions gets you into trouble too.

"The Complete Communicator" dispenses practical advice on how to increase your communication's effectiveness and how to take it to the next level. If you want to increase your sales, pay close attention to Dr. Lampton's useful tips, solid guidelines and insightful commentary on being a better communicator, speaker and writer.

And the biggest bonus - this book is filled with real-world examples and incredibly readable. "The Complete Communicator" is definitely a worthwhile investment for your sales library!

Jill Konrath
President & Sales Consultant
www.SellingtoBigCompanies.com

The Complete Communicator is everything a book on communication should be. Bill Lampton's easy to follow recommendations are as useful as they are devoid of superfluous fluff. The good Doctor cuts to the chase and informs readers how to better their communication in virtually every aspect of life. Forget the politicians. Lampton is The Great Communicator, and thanks to his book you can be one too.

Jim Wagoner
Editor/Anchor
Metro News/Sacramento Bureau

The Complete Communicator is simply the best, most complete communications book it has been my pleasure to read. Simple, direct, concise and compelling in its stories . . . this book embodies its own messages in wonderfully effective ways.

Poor communications is the problem that holds humanity back from making progress more than any other. Think of it as being like a stalled engine that would otherwise pull your car forward at whatever rapid pace you like. Overcome that stall, and progress will be yours.

Because of the importance of improving communications, I have made it a point to read every book about communications that I can find. Most of these books provide an in-depth look at one aspect of communications, while ignoring all of the others. Many times, communications books are not as simple and direct as they could be. Other times, they lack compelling stories.

I can think of few elements of effective communications that are not covered by Dr. Lampton's superb book, with Neuro-Linguistic Programming being the main exception. As a result, a person can read and employ the lessons of The Complete Communicator and have the benefits of reading many dozens of other books. For that reason, I think The Complete Communicator is the best communications book I have read.

Here are the subjects covered:

Person to Person (including self-talk, making connections, getting information, finding prospects for a business, and deepening relationships)

Nonverbal Communication (gestures, appearances, symbolism, and credibility)

Writing (the writing process, things to emphasize and avoid, getting published and improving your writing)

Letter Writing (following up on meetings, complaints, answering complaints, and avoiding errors)

Giving Speeches (the right mental attitude, preparation, expressing yourself naturally, touching the audience and making the right impression)

Listening (what those who are speaking would like you to do, questions to ask, appropriate responses, and ways to improve)

Telephone (good habits, etiquette, succeeding through voice mail, and keeping notes on messages)

Computers (e-mail, Web sites, and Internet connections)

Media (keep it simple and effective, getting booked on broadcasts, handling crises, and letters to the editor)

Many people who try to write such an overview book fail to either properly credit their sources, don't have enough examples or make the book too long. Dr. Lampton avoids all of those snares.

To me, the best writers tell stories that grab me emotionally. Dr. Lampton did that very well with stories from his own experiences. I especially liked one about a telephone message that he read from his Ph.D. advisor.

What more can I say to convince you to read this book? Please, contact me by e-mail with any questions. Click on my name at the beginning of this review to find my e-mail address.

I have been studying this book, Dancing the Dream, since I purchased it in the year 2000. I have had 8 years to work through the 7 Paths, and I love how I am still working through them. This is my airplane book, that goes with me on long voyages, so I can think and reflect about the next path I will read about. What wake-up calls have I had that have changed my life forever? It's amazing to look back and count them all, and then see how my life has progressed after I had learned my last lesson. Are there people who master all of these levels? I am sure there must be, or the book would never have been written. I look forward to my own personal growth, as well as to gain some more understanding as I work with others with this material, and increase my awareness while I am Dancing My Dream. Andrea Samadi, author of The Secret for Teens Revealed: How Parents, Teachers, and Teenagers Can Inspire Leadership and Transform Lives

Sams is a profoundly gifted writer and spiritual teacher. I highly recommend this book to anyone on the spiritual path.

I believe this statement reflects Jamie's chief goal for this book: this statement is listed in the authors note, preceeding the text. I don't think it is possible to draw a universal map of consciousness applicable to all humans. The chief reason being is that some folks never get past the 1st commandment let alone rise to metaphysical heights described in the text. Further, unless the reader has more than a beginners background in the metaphysical - or enjoys flipping back and forth between the text and the glossary - the reading can be difficult.

I gave this book five stars for what it DOES do, and that is a whole lot more than 99% of the metaphysical works I have read:

It paints a picture of the onesness of all existence, even though most of existence sees itself as seperate from everything else;

It bashes the notion that only enlighted earthly masters can achieve spirituality;

It clearly describes the downfalls of anyone being overimpressed with their spiritual progress;

It provides healers with a strong dose of reality: not to forget that therapy patients come to you because they are sick...there is pressure in them staying sick so you can make money;

It confronts head on the notion that a healer can see oodles of people on end: a handful may be too many;

It rightfully makes warriors out of beings immersed in the waters of daily life and it's endless tortures and misfortunes;

It superbly raises these tribulations to the status of lessons, encouraging hope and joy in the struggle;

It clearly points out that transformation is not a linear process;

It describes this circular process as seven different paths: this description allows readers to compare, contrast, and analyze later;

It describes the first hand accounts of Jamie in her path of transformation;

Read the book for yourself: you can't put it down.

This book is easy to read, with sensible suggestions that can be incorporated into your life with relative ease.

Jamie Sams once again takes us on a journey through the layers of our spirit by bringing a complete understanding to the path we walk.

Though I love movies, I've never considered writing for screen. But Screenwriting for Teens is not only a terrific guide for every screenie teen, but a good book to read for any writer. Screenwriting covers everything from genre definitions (and examples!) to dialogue rules, formatting guidelines and finance notes. Perfect for a teen's attention span, each chapter is only 2 pages long and covers a different concept (100 in all) of screenwriting basics.

This book is fun and thought-provoking at the same time. I loved all the movie references (I've seen almost all of them!) and have added Moonstruck and Laura to my To-Be-Watched list. But I also kept thinking about my Novel-in-Progress, and how Christina's advice about conflict and character-building needed to be worked into my book. This unusual teen-centered "textbook" (not textbook-boring at all) belongs on your bookshelf if you are interested in writing and especially if you want to be a screenwriter.

- [...]

Candidly, I have to confess that before I read Christina Hamlett's Screenwriting For Teens: The 100 Principles Of Screenwriting Every Budding Writer Must Know, I knew very little about screenwriting. This is not to say that after completing my reading I have become a maven on the subject matter, however, it did give me an excellent introduction into this fascinating and absorbing craft. And perhaps one day, with the tools and techniques Hamlett has provided me in her book, I will sit down and write my first film short.

Hamlett's vast experience as Professional Script Consultant, as well as an author of twenty-four books, one hundred and eighteen plays and musicals, four optioned films and screenwriting columns that have been published throughout the USA, United Kingdom, Canada, Australia and New Zealand, was a natural choice to write an instructive manual on screenwriting. Although, the title may imply that the book is for teens, nonetheless, adults will likewise reap a great deal from its enlightening contents.

The text of the book is kept to a minimum and is written in a clear, upbeat, and conversational style that readers will enjoy. Then again, what really makes this book a standout is its simple and effective presentation. Each short chapter consists of a key concept about the craft of screenwriting that is followed by a "Look & Learn" section listing reference films, television shows, books and website. The intention of these lists is to reinforce the principles presented in the chapters. The last part of each chapter entitled, "Brainstormers," is an activity section containing writing exercises that can be used in connection with specific projects or simply a tool to wake up the creative side of your brain.

As an example, if you look to the chapter dealing with the concept that "Conflict Grows Out Of Character," Hamlett stresses that "conflict becomes the intersection where the participants respective intentions, beliefs, and past experiences all crash into each other." In other words, if your story does not have a conflict, your story is basically about nothing. And as mentioned, "conflict cannot emerge from nothing as it needs to be fueled by the clash of wills that occurs whenever people who feel they have nothing in common are forced to share the same space. Bringing these dissimilar personalities together is what ignites the conflict that will then drive the plot."

To reinforce this principle, Hamlett refers to the movie Lethal Weapon where she goes onto explain how conflict is introduced. This is followed by three suggested exercises such as writing about a situation at school or at home where the personalities of you and someone else clash.

Adding to the book's thoroughness is an extensive filmography containing movie titles and the year of their production as well as the lead actors.

The field of intelligent books addressed to teens pertaining to screenwriting is certainly not overpopulated, however, Screenwriting For Teens: The 100 Principles Of Screenwriting Every Budding Writer Must Know has now most admirably filled this void.

Norm Goldman, Publisher & Editor Bookpleasures

My son got this book from the library and was pretty upset when he had to return it. He had to own it. He loves it.

In Screenwriting for Teens, Christina inspires young and old to dive into the film craft. The book's depth of information allows for it to transcend the high-school age group. One of the unique aspects of the book is the subject chapter exercises which prove both helpful and challenging. Participating in these exercises will enhance one's film craft. Highly recommending the book.

The idea of any kind of guidebook normally gives me the "ho-hums", but I must admit that this was a pleasant (and educational!)surprise. Christina Hamlett's Screenwriting for Teens is fun to read; it's pleasing and practical and comes across as more of an on-line chat with one's mentor than anything resembling a "how-to" text. And yet, this book is totally to be taken seriously!

Christina Hamlett knows writing, and she knows movies. She also knows how to speak to a young audience (though I feel this book would be invaluable to beginning writers of all ages). And, most importantly, she knows what it takes to make a good start as a writer. Her wise advice? It's all about you and your writing (and reading), NOT about how to make money, achieve fame, and create blockbusters.

Screenwriting for Teens is a nice visual package, as well, both structurally and graphically. I myself wish Ms. Hamlett had been my tutor in high school - she could've taught me how to do a proper outline! This book can be read effectively in its entirety, or section by section; the blocky layout is great for kids, who we all know can be (ahem) a bit impatient. Another plus for kids is the fact that Hamlett's voice is conversational yet professional, and not "teacher-ly". She's not trying to get young people to slog through yet another textbook, after all. This is about real world goals and practice.

Hamlett also offers great advice for beginning writers of all stripes, not just budding screenwriters. For example, she explains the differences between story and plot, how to write for various genres such as comdey, sci-fi, etc. And yet her advice for screenwriters is priceless - my own favorite Hamlett topic is "Characters Shouldn't Use Dialgoue to Explain Things to Each Other That They Already Know" (she proceeds to cite some dialogue from a Harry Potter film, but she's right so we must forgive her).

So, if you are a teen writer or an adult just fumbling around getting started, pick up this book, sit down, and learn, learn, learn! Screenwriting for Teens is enlightening, sensible, and FUN!

I love this book. My son's learning center teaches a new sign language word every week and this has been an excellent resource for me to continue (& keep up) his learning. There are arrowed pictures to ensure that you are signing properly, along with a helpful memory hint. It's amazing how quickly kids pick up sign language!

I like this guide. It is in alphabetical order and contains just about every word you would want to use to communicate with a child. My older son is also having fun learning the signs and using them with the baby. I started using this book with my son at about 8 months.

I bought this book to help me with simple signs to teach children under 2 years old who are not hearing impaired. I found the alphabetical listing made it easy to find words I wanted to use and the simple illustration made sure I was making the sign correctly. I think this book would work very well for someone wanting to learn basic signs for young children whether hearing impaired or not.

Very thorough guide. Works like a dictionary. Excellent listing of signs you can use daily. mb

This book is so helpful I carry it in our "Diaper" bag. (We actually use elimination communication so our baby hasn't used diapers since 11 weeks, but we still call it our diaper bag. See Potty Whispering: The Gentle Art of Infant Potty Training) I frequently pull this book out when my son needs a word. He is 19 months and knows about 70 signs. He even signs in his sleep (I wonder what he was dreaming the night he was signing "paper.") This is the most comprehensive signing book I have found. Lots of good kid words--like yogurt and cracker--that I couldn't find anywhere else. My biggest complaint about this book (and why only 4 stars) is the food words. It mainly has sweet based foods (and even signs for McDonald's.) There are limited fruits, veggies, and other healthy foods. So I also carry Fruits & Vegetables (Beginning Sign Language Series)Also, despite the great number of words in here, it is not totally comprehensive. It doesn't have the word "key." Every toddler loves keys so I'm not sure why that's missing. I'd love it if there was a website where I could recommend words for future editions.

For those of you uncertain about using sign as much as we do, it has really made having a toddler much simpler. He can tell stories about the time the dog had the bird in its mouth and we got the bird from the dog and took the bird outside. When he dropped his toy into a hole in the floorboards, his signing conveyed to me what had happened (since I didn't witness it.) When he got cactus thorns in his hands and was, naturally, screaming as I took them out, he signed "water." I got him a drink of water and he calmed down. Without the ability to make that request, he would have kept screaming (I never would have thought to give him water.) Some people have questioned if sign language at our level will delay speech. I asked a developmental pediatrician about that. She considers children who sign bi-lingual. Bi-lingual children often do have slight delays in their speech. However, the brain development that occurs is so beneficial that it is better for the children. At 19 months our son has his 70 signed words and about 20 spoken words. He spends much of each day repeating a verbal word he is just now learning (dishes is one of his favorites.)

This is an awesome, easy read book. Just perfect for the caregiver you know! It is uplifting. Strength is renewed on every page! Caregivers everywhere need this on their night stand or breakfast table!

This book is small enough to fit in most purses, so I take mine with me everhwhere I go. It is especially helpful when waiting in doctors offices, hosptials, etc. I would recommend it for anyone who is a Caregiver.

Thenty-Third Psalm is a book of hlpful information and uplifting stories. I enjoyed it very much and brought one for a friend.

If you're a caregiver, or you minister to caregivers, you will be blessed by the stories and compassion within the pages of this gem.

Carmen Leal understands that even the most loving, committed caregiver experiences a sense of isolation and exhaustion. The Twenty-Third Psalm for Caregivers reflects her sense of empathy. She has walked in those shoes, and writes: "A caregiver's job often seems thankless as we bathe, feed, comfort, fight battles, cut through red tape, and give direction. I'm sure our heavenly Father, our Caregiver, often feels His job is thankless as He cares for us."

Fifteen stories represent fifteen distinct facets of God's own character as He lovingly and gently shepherds us, including The Shepherd Who Cares...The Shepherd Who Directs...The Shepherd of Peace...and The Shepherd Who Heals. Carmen shares stories of her own caregiving experience, as well as the experiences of others who have walked this long, tiring road. Through it all, she weaves a golden thread of hope and healing. For an inspiring introduction to the book, view this Flash movie:
http://thetwentythirdpsalm.com/movie

This is book 1 of an exciting new series by Carmen Leal. Beautifully designed and small enough to slip inside a purse or briefcase, it's inspirational reading at its best. Even for those who are not living the life of a caregiver, The Twenty-Third Psalm for Caregivers offers a beautiful glimpse into God's heart, and how completely and personally He loves us all.
~Bonnie Bruno~

I've read and shared many ideas in this book with my colleagues. Worth the money.

This book helped me get referrals when I was operating my own business. As the author of Don't Wait Get in S.H.A.P.E. - Drop Fat Fast and Get Fit Quick this book allowed me to attract people to purchase my services and help me sell my book. This book is awesome.

This is a wonderful book. It is very well written and an easy read. Furthermore, it is full of great content. I highly recommend you take a look at the online listing of this book's Table of Contents and see for yourself what specifically is covered.

This book reminds us to not look too far astray for customers or clients. It's easier to cultivate an existing customer for a new sale than to convince a non-customer to buy from you. And it's easier to have a satisfied customer convince a non-customer to buy from you than you doing it yourself.

Focusing on getting referrals is probably the least expensive way to build a customer-base and sales. Keep in mind that there are at least two methodologies to getting referrals. One is the do-good-work for your customers and clients and to get them to refer you to their family and friends. The other is B2B where you get other businesses that compliment yours to refer work to you. You can pay a referral fee or send them an equal amount of referrals.

Some people are not comfortable with using referrals to build their customer-base. But then some people are not comfortable being self-employed either. If you are one of those people who want to be successful at being self-employed, then take advantage of referrals as much as possible. And a good way to start is probably by getting this book and reading it cover to cover. 5 stars!

I decided to review the library's copy before I bought it and I could not get enough info out of it! I found myself taking notes and almost writing in the library's copy! I rushed and bought the book. Now it's covered in pink and yellow highlighter. I feel like I'm back in college preparing for an exam -- except this time, my studying is going to directly contribute to my bank account! Truly valuable!

Referrals now is an excellent book that explains how to obtain more business by asking for referrals. Most friends and existing clients are more than willing to recommend your product or sevices if you just ask for it. Sales people sometimes view asking for referrals as a sign of weakness or problems in the business. This is not true.

If you want to build up a business very quickly without a lot of overhead, this is the best method. It would be adviseable to first read the book "Masters of Networking" by Ivan R. Misner. Referral business has a lot to do with networking, so you must be ready to do favors for other people who help you out. Forgetting to help somebody else who has helped you will be very detrimental to your business.

Just asking somebody for a referral is not really good enough but asking the person for a personal introduction increases your chances dramatically for closing the deal.

Don't read the book all in one go. Read a chapter, think about how you can apply it, write down what you think is best for you and experiment with it.

How could Southwest Airlines achieve 23 consecutive years of record revenues and profits while other airlines were hemorrhaging red ink? How could GE produce refrigerator compressors at a cost substantially less than its foreign competitors, despite an unfavorable cost differential of $15 an hour? This fascinating book suggests an answer.

In 1996, authors Bill Catlette and Richard Hadden noticed that every single one of the top 15 companies listed in Fortune's "Most Admired Corporations" were also widely recognized as exceptional places to work! Hmmmm.... Catlette and Hadden conducted a study of such companies over a ten year period, with interesting results: Compared to their top competitors, the "Contented Cow" companies consistently enjoyed big financial gains in every important way--productivity, revenues, and growth.

The book is not without its flaws. For example, Wal-Mart is listed as one of the "Contented Cow" companies--a designation that Barbara Ehrenreich's Nickel and Dimed: On (Not) Getting By in America certainly puts the lie to. Still, CONTENTED COWS makes a strong case for the connection between sound human resource management and successful financial management--a connection far more direct than many managers think. So in my opinion this book is highly relevant for today's globalized-and-outsourced Corporate America.

Doni Tamblyn is author of Laugh and Learn: 95 Ways to Use Humor for More Effective Teaching and Training and The Big Book of Humorous Training Games (Big Book of Business Games Series)

Don't be deterred by the title (initially I was) because it is appropriate to the authors' purposes in their essentially serious analysis of why only some companies sustain market supremacy and profitability...and why the others don't. Years ago, Jack Welch (then CEO of GE, one of the six companies featured in this book) explained why he admires entrepreneurial companies:

"For one, they communicate better. Without the din and prattle of bureaucracy, people listen as well as talk; and since there are fewer of them they generally know and understand each other. Second, small companies move faster. They know the penalties for hesitation in the marketplace. Third, in small companies, with fewer layers and less camouflage, the leaders show up very clearly on the screen. Their performance and its impact are clear to everyone. And, finally, smaller companies waste less. They spend less time in endless reviews and approvals and politics and paper drills. They have fewer people; therefore they can only do the important things. Their people are free to direct their energy and attention toward the marketplace rather than fighting bureaucracy."

These remarks are directly relevant to the key points which Catlette and Hadden make in this book. It is no coincidence that the most highly admired companies (i.e. those for whom employees of their competitor companies prefer to work) are also the most profitable as they dominant their respective marketplaces. They include FedEx, GE, Hewlett-Packard, Southwest Airlines, 3M, and Wal-Mart. Revealingly, each of these six was founded by entrepreneurs and each has since retained its entrepreneurial spirit. They are among the "Contented Cows" which have outgrown the "Common Cows" (e.g. Consolidated Freightways, General Motors, Texas Instruments, United Airlines, Xerox, and Sears) by a margin of roughly four to one. Catlette and Hadden explain why.

At one point in their book, they assert that "just as productive employees are not always satisfied, satisfied employees are not always productive." A "Contented Cow" company offers generous employee benefits, including those which address personal needs. For example, EDS has a car repair facility, bank, store, day care center, and dry cleaners on-site. However, a "Contented Cow" company also has leaders (at all levels) who recognize the importance to their employees of meaningful work to do, high standards to which everyone is held accountable (a "level playing field"), a clear sense of purpose and direction, feeling appreciated, and finally, meaningful opportunities for professional growth.

There is a "Summary" at the conclusion of each of the 14 chapters. These lists of key points will be invaluable to those who may wish to re-read the book (all or in part) as they attempt to formulate strategies and tactics to transform their own organization into a "Contented Cow." I hasten to add that these key points are relevant to ALL organizations regardless of their size or nature. "To become Contented Cows. companies must realize that just as they have choices, their employees (particularly the better, more skilled ones) do so. The new rules of the game have been set, and now it's only a matter of time before everyone learns how to play, and play it to their advantage." Quite true. Contented employees should never become complacent employees. I am among those who believe that great leaders inspire rather than motivate others: they activate in them what is, in fact, self-motivation. Davenport and Beck address this in The Attention Economy, correctly suggesting that there is a form of ADD in the business world which has serious, indeed profound implications for managers at the executive level.

Decision-makers in "Contented Cow" companies understand full well what will attract the attention of those for whom they are responsible. The challenge is to involve and then engage them productively and enthusiastically, indeed passionately in the given enterprise. Only if and when they are can the nature and extent of relationships with customers ensure sustainable profitability. Those who share my high regard for this book are urged to check out David Maister's Practice What You Preach. His key point, with which Catlette and Hadden obviously agree, is that individuals as well as organizations must have impeccable integrity. "Contented Cow" companies are nothing more and nothing less than human communities within which such values are constantly affirmed, not merely in word but in deed.

We are using this wonderful book as a tool for understanding why companies are successful. As future investors and entrepreneurs this book will always be our guide. Want to know how and why a workforce is happy, get a Contented Cow. ZM Stevenson, 7th grader

Having spent eleven years in one of the winning companies profiled in Contented Cows, I can personally vouch that the strategies and methods recommended by the authors will truly produce a world-class, highly-motivated workforce that will in turn produce exceptional customer service and financial results. Not occasionally, but every time! What is so impressive about the authors approach is that they first thouroughly researched the "people" practices of truly great companies, then show how those practices in turn naturally and inevitably lead to great bottom-line performance. Too many business authors first create a "neat" model or premise, then go out and find examples to validate what they hope will be the next management "magic pill," establishing correlations that in reality, if they exist at all, are quite tenuous. These guys have done their work the old fashioned way, and you can (and will) take their recommendations to the bank!

This is not rocket science! No matter what our managerial "level", we all have a boss somewhere. Don't we perfom our best when we are treated as some who is valued, someone who matters? That's all this book is telling us, with facts and examples of successful companies, large and small, who "walk the talk"! Read this book and them commit yourself to leading your folks based on it's simple principles (which are not new, we just just needed the authors to write them down for us!)

I've been purchasing books here since the days of NT 4 Server and have yet to feel oblighted to write a review until I read this book. Let's face it, any book written by or endorsed by "Mark Manasi" is worth every penny. This book covers the DOs and DON'Ts for Group Policy like no other. Simple and to the point. "I am" the IT Department therefore my time is at a premium. The author gives me the answer I need in plain english.

When you're working with Group Policies or Profiles, it's simple: you must read this book. Jeremy Moskowitz learns you the tough parts of Windows in his own matchless style.

This book isn't for beginners but if you're a network or systems administrator it is an excellent source of group policy information for Windows servers and workstations (2000, XP, and 2003).

Jeremy Moskowitz books are easy to read. He gives you great examples.

For managing GPOs for locking down servers, this is not a complete book. This is an excellent book for managing desktops or workstations, laptops and terminal servers. There are many user rights assignments and security settings that are left completely out of this book.

Updates:

Since the author commented, I feel it's only fair to elaborate on some of the items, either as a thought for a "Group Policy - locking down your servers" book or possibly a future update to this one.

Most of the User Rights Assignments are the most sensitive rights you can grant. Several of them provide the ability to impersonate other users, including the obvious ones (Impersonate client after authentication). Other rights don't actually provide the functionality that users likely think (Create permanent shared objects - you wouldn't believe how many application teams thought this would let them share folders and printers). At the very least, a detailed list of rights that should be granted per setting for complete OS functionality(changing Impersonate Client... without granting the right to the Service builtin object will break a server running Windows Server 2003 with SP1, but have no effect on other versions of the OS) would be very helpful - the defaults for Windows Server 2003 and Windows 2000 Server are completely different.

Personally I think that another book about securing your servers via GPO would be nice. Not everyone should be securing their servers via GPO and it may add a certain level of complexity to an application environment that is not desired, but for larger environments that require an automatic mechanism to correct any security deficiencies or changes, GPOs are an excellent solution. A book that would cover Windows 2000 Server, Windows Server 2003, Windows Server 2008 (or whatever Longhorn ends up being called) and the differences between the OS versions, would be fabulous for a security/AD/GPO admin in any environment that is much more complex. Particularly in a complex environment, all 3 versions of Windows Server that GPOs apply to should be covered. Many larger companies are slow to adopt new versions of software or upgrade that which they already have (if it ain't broke, don't fix it!), so finding OUs that have Windows 2000 Servers and Windows Server 2003 machines in the same structure of your organization is definitely far from abnormal and providing the reference to effectively secure all of the GPO functional server operating systems (or at least the MS ones).

I understand that the intention of this book is to talk about basically the user environment portions of the GPO, but the name doesn't define that, so won't update my rating. Maybe if it had a companion for the machine-side security related settings...

At last, someone has done it! Amelia clearly explains the quantum physics process of psychic communication. Don't be afraid, she makes it simple; jump right in. This is the clearest, warmest, funniest, most intelligent book written since the invention of the printing press. It is certainly one of the most important books I've ever read in my life. What a gift it is to us all. Thank you, Amelia!

I am currently reading this book. So far, it is a fun and informative read. Not sure I'll be able to do what she does, but it's worth reading.
Becky
WI

Amelia's heart is in the right place. She truly adores animals, yet she can accent the emotions of communicating with them by intelligently and scientifically explaining how and why it happens.

This engaging and entertaining book will change the way you look at all animals - from your pets to the bugs that enter your home. It is heart-wrenching to realize the extent of the animals' emotions when you think how a good lot of them are treated by society in general.

Amelia cries out to the reader to join her in her mission to give a voice to those unheard. For anyone who wants to communicate with and understand animals, this battle cry will resonate with you and inspire you!

For anyone who loves animals and wants a closer bond with them, this is the book to read. Amelia Kinkade combines knowledge with humor to make this book a real page turner. I highly recommend this book to anyone.

The cover gives the impression this book is all about animals, and yes it is, however there is much more beneath it's cover. This book gives an insight into the nature of consciousness and how to work with it. Practical, scientific, mystical; it covers aspects of quantum physics as well as practical exercises to expand the mind. Good book for life learning in general. Communication with all species would be improved through your experience with this book. It was much more than I was expecting.

I have bought more than 100 books on selling techniques, psychology, attitude, performance, etc. This book should be alongside the bible for sales success. I re-read the book as soon as I finished it and I consider myself far more comfortable during presentations using Ms. Miller's advice.

Reading this book is like hitting a hole in one. Finding so much good advice and ideas in one book for sales is rare. I jotted down so many ideas pertinent to my clients I filled several pages! Her section on prospect blind spots is just so dead on target. Blind spots usually encountered are:

* Lack of understanding
* No urgency
* No differentiation between products
* Confusing value with price
* Fear of change
* Fear of large commitment
* No perceived value-add
* Fear of getting burned. Again.

Then she quickly gives you ways to communicate through the blind spots.

Ever heard of a Horse Chart? That's a PowerPoint where you have a picture/chart (say a Horse) with a title that says

exactly what it is (Horse). Nothing about the impact, effect or utility of the chart in the title. Instead of Sales use a title that talks to clients issues. ( Sales drop dramatically in the 3rd quarter)

A line I really enjoyed. " People simply can not imagine needing something they have not experienced - unless its explained in terms of what they know and love ."

This is a book for those sales and marketing people who want to kick down the doors and storm the castles of their reluctant prospects. In dong so you will be able to make more money than ever before.

Metaphorically Selling: How to Use the Magic of Metaphors to Sell, Persuade, & Explain Anything to Anyone is a guide to making use of metaphors for increased success in business. This book introduces the reader to the world of metaphors, pointing out that the use of metaphors is a fairly natural everyday process. The author then explains that the use of metaphors is actually the key to keeping both sides of the human brain engaged and actively attentive. Furthermore, the use of metaphors further understanding of new material through the connection of this material to already understood, well thought out analogies. In this way, metaphors are the key to keeping clients and customers interested in your presentation while increasing their understanding of the uniqueness of your product. Once, these key concepts are entrenched into the reader's mind, the author guides the reader through various exercises that aim to teach the reader to choose and use metaphors for his or her own purposes.

Metaphorically Selling is an important resource. This book teaches and enlightens the reader while it entertains, keeping both halves of the brain happy. Moreover, the evolving chapters of this book actively guide the reader through those nagging doubts about whether he or she can actually create his or her own appropriate metaphors. Thus, after reading this book, the reader can't help but spontaneously come up with appropriate metaphors for any situation. Though this book is meant for increasing business success, the concepts in this book can be used to communicate or teach more effectively at work and in everyday life.

This book was recommended to me by Craig Valentine, a former World Champion of Public Speaking, and I am grateful to him for it. Even though I write extensively for a living (print, speeches and video), this book serves as a great primer or reminder of the ways we can make our messages "stick" better in the minds of our audiences. It teaches how to draw metaphors, symbols or analogies (pick one!) that will be meaningful to our intended receivers of our communication. In all, a worthy addition to the bookshelf of any writer or speaker.

First let me say I am not an author scatching another authors back (I don't know about you, but I don't even read reviews by other authors because they all reveiw each others books. It is much more helpful to me when I read a review from another salesperson, someone who is in the trenchs or came from the trenchs. I do not know the author, never heard of the author before this book, am not a fan, am not a student at some gurus feet. I am a guy trying to pay my bills and make a better life for my family. And I do it by selling.

I have been in sales and marketing for over 25 years. I have read enough books on sales to fill a library. Some good, most just raw material for confetti, with a few books that are great. I feel this is the most important book anyone in business or selling can read.

I have lost sales even though profit analysis and side by side cost analysis both dramatically reveal the supremacy of the course of action I propose. I go slow, get agreements all the way through, heads nodding, even agreement that they want to go with what I propose. And there are STILL cases where I am flabbergasted and frustrated because the deal doesn't close! Then I know - THEY JUST DIDN'T GET IT! Going slow, getting agreements along the way and my point went right over their heads.

I sell a service to physicians...and they are doctors, not business people. In fact that is how I found this book. I knew I had to find some method of better communication that would allow me to make critical points easy to understand by a lay person without loosing their power. Through searching on google I found a link to this book and the author.

The magic of this book is it immediately enables you to communicate powerfully and effectively with anyone about anything, and in a way that sticks in their mind and they REMEMBER. And in sales and business that is critical to success.

This is why I feel Anne Miller's book is the most important book you will read and this is a book that will put money in your pocket! You will sell more, period.

This book would be number one on my recommended reading list, the next 2 books on sales I would recommend after this are Value Forward Selling by Paul R. DiModica, and Never Cold Call Again by Frank J. Rambauskas Jr.
All three of these books are no b.s, practical, and most importantly, they work in the real world.