News Services Books

I purchased this book because I am new to the field. I wanted an academic explanation. Although I am still reading the book, I would highly recommend it. The author combines finance, legal theory and social policy with a good history of community economic development.

This is the best book available on the subject. Its trenchant analyses of community policing and its advantages over more traditional forms of peace-keeping are fast becoming classic expositions. Written clearly and concisely--a welcome change from many sociological works--this is destined to become _the_ text for students of policing.

This guide is a great resource for those in the educational, community or youth-leadership development industry. It offers practical solutions and real-case scenarios to integrating service-learning into the academic curriculum. This is a must have.

Sometimes, a fine book gets mislabeled with an inappropriate
title . . . that well might be the case with THE COMPLETE
IDIOT'S GUIDE TO WINNING CUSTOMER LOYALTY by Murray Raphel, Neil Raphel and
Janis S. Raye.

I say that because the above is one that should be read by
just about anybody who has to deal with customers:
salespeople, educators, politicians, etc. . . . and you
shouldn't need to feel intimidated by that fact, nor have
the belief that you're an idiot.

Instead, open yourself up to idea that you can learn from
this marvelous trio of authors who also happen to be part
of the same family business . . . it will feel like you are
attending one of their informative seminars.

As such, be prepared to read with a pen or pencil in hand,
in that you'll most probably be like me and find yourself
jotting down countless notes about things you can immediately
use in your business or daily life . . . for example:
 
* Norm Thompson in Oregon has a famous guarantee. Their mail-order
company has trademarked their special guarantee, which they call their
"You Be the Judge" Guarantee. What that means is that you decide
if you are happy with their merchandise, and you are the sole judge
of when that time should be. Not 30, 60, 90 days or even a year. If you're
unhappy, at any time, just return the merchandise for a full refund
or exchange. Your choice.

* Don Gallegos tells a great story about catering to one of his best
customers. At the time, Don was president of King Soopers, a division
of the large supermarket company Kroger. King Soopers' big competitor
was Albertson's Supermarket.

One of Don's best customers told him that although he did most of his
grocery shopping at King Soopers, he preferred the taste of Albertson's
private label applesauce. Don knew what he had to do. He went right
over to Albertson's and bought a case of their applesauce.

Then Don brought the customer into his office. He said, "We'll always
have this applesauce in my office for you so you don't have to make
an extra trip to Albertson's."

"Oh, by the way," Don added, "The applesauce is cheaper here than at
Albertson's."

* Feargal Quinn's Superquinn supermarkets in Ireland have an interesting
way of rewarding customers. The issue customers, "Goof Points" for
pointing out mistakes the store makes (wrong pricing of items, broken
shopping carts and so on.)

Superquinn has figured out that rewarding customers for finding mistakes
empowers a whole new army of volunteer quality-control officers. This
program has the double benefit of rectifying mistakes and making sure
that people don't feel bad about pointing out flaws in the operation.

This book is well-written with clear explanations. It is a must-have if you buy the College Board's Official New SAT Study Guide. I highly recommend it !

A must have for all who are trying to help a loved one quit abusing their self with drugs alcohol or anything else that's causing a problem in their life or others that care about them. The Bible for Interventions.

Throughout the nation, innovators in health care quality improvement are trying desperately to engage consumers to give a damn about quality. Right now most consumers are foolishly believing that broad access to physicians is a proxy for quality - not knowing the poor state of quality-driven medicine these days. In our market-driven health care system it is essential to involve the consumers much more in the whole process of decision making and accountability for performance. Purchasers in particular are eager to engage consumers, in the hope they will support purchasers putting pressure on health plans, physicians, and hospitals for higher quality.

In this book, Dr. David Nash, a highly respected expert, conveys useful information on how to truly connect with the consumer. The book goes through the new ways many consumers are getting involved in health care decision making and tells the reader how best to leverage these opportunities.

This book was alternately infuriating and interesting. Two days after finishing it, I noticed that my RSI (of ten years) had disappeared. Hallelujah!

It's a shame that this book can no longer be obtained, it should be mandatory reading for all school students. It is true showing of humanity and what is lost in this world.

Anyone who cares about the preservation of traditional Irish skills will find this book fascinating. Cheesemaking, weaving, and other skills requiring devotion, creativity, imagination, and dedication are referenced here in a "meet the artisans" photo and narrative format. Anyone who is planning to lead a tour in Ireland would also find it useful as a reference to areas where tourism is minimal and real Ireland abounds.