Departments Books

This is my first McNaught contemporary and based of all reviews here, I expected more. But this is not Paradise at all. Too long, too many details about business ... Yes, there are some typical Judith's traces just like big misunderstandings, strong tough hero, beautiful heroine, loving/brutal relatives and so on, but I felt something missed. And - sometimes I had a feeling I read about characters I've already known: Miss Stern is like Lucinda Throckmorton-Jones, Joe O'Hara like Jake, Patrick Farrell like Duncan, all from Almost heaven which I absolutely love. I think McNaught should stay at historical, but I'll give her another try with Perfect.

This is one of the best romance novels I've ever read if not the THE best. I loved both Matt and Meredith and all the supporting characters are special. I couldn't even hate her father even though it's more than warranted.

This my go to book when I'm feeling down. I recommend that everyone that loved contemporary romance read this book

Although this book was first published in 1991, I only recently purchased it and read it. I stayed all night and a good part of the early hours of the morning reading Paradise and it was a paradise reading..I did not feel the time as I kept turing page after page. This is a keeper.

I absolutely loved this book. This was the first Judith McNaught book I have read but it certainly won't be the last. You just fall in love with Matt and Meredith from the beginning. This book made me laugh out loud and as another review mentioned...have your kleenex box handy as well. I couldn't put it down and my family barely saw me for the two days it took me to read it. I would recommend this romance novel to anyone with no hesitation!

Fabulicious! Romantic and funny and a little sad in between. Still don't quite buy Meredith's mother, but we'll let that slide because the rest of the book was such a treat.

This book is one of the best books about the fire service I have ever read. I hung onto each and every word. It was though I was there sometimes.

During the tumultuous period of the 60s when author Dennis Smith wrote Report From Engine Company 82, the book was a cry for help from exhausted, frustrated men. Men who cleaned up in the aftermath of other exhausted and frustrated inhabitants of a society stretched to the breaking point.

As I type this, a younger firefighter in a comfortable, air-conditioned fire station among a population that by-and-large respects my profession, it's easy to forget the sacrifice of our past brothers who unceasingly fought fires, city hall and the population they served, until they had forged the modern fire service.

It's an important book for new firefighters to learn how the iron men of old did the job. And for the general reader it's a testament to both a volatile period in our nation's history, and to the timeless strength and courage by which good men have always worked to keep back the chaos of barbarism and destruction.

I spent 10 years in the fire service in both engine and truck companys. While I have many memories and stories to tell, the author, Dennis Smith, sums up the life of a fire fighter in an urban environment about as well as can be possibly told. Trying to balance the unpleasantries and sadness against the satisfaction of saving a life or helping a family overcome one of life's most agonizing moments is very well portrayed in this book. This is what a fire fighter's life is about folks. There is no other book that I can remember that tells it any better than this. If you're thinking of a career in a big city fire department or for that matter, if you're even thinking of becoming a volunteer fire fighter this book is a must!

I first read this book 20+ years ago, when I was under 20 years of age myself but streetwise from being the "wheels" (with a driver's license and a car) for various escapades all over Chicago in my raucous, hard-partying and utterly politically incorrect youth. Many aspects of "Report From Engine Co. 82" stuck with me through the years, and I've re-read it several times. Now I'm 40 and an ER RN in a Chicago hospital where we see more than our share of the extraordinarily dysfunctional lives of the people who live in poverty in the neighborhoods that surround our hospital -- the type of job and environment Smith portrays so well in "Report From Engine Co. 82."

"Report From Engine Co. 82." tells truths about the nearly inescapable poverty and illiteracy of people scraping by in lives that are marginalized in every possible way because they don't -- can't -- really care for themselves appropriately because they don't even know how. Poverty isn't what it used to be -- but it's still as screwed up as it was in Smith's first book. Most of our ER visits aren't really emergencies, just as most of the calls Company 82 responded to weren't emergencies, either. Nowadays, people call 911; when "Report" was written, that 911 system didn't exist yet. But not much has changed since then, in terms of what the firefighters/paramedics respond to and bring to the ER.

Most of the "emergencies" he sees are not emergencies. The non-emergencies, combined with the real emergencies, portray the dangerous and unthinking way poor people live through a combination of lack of resources, lack of experience with the "straight" world, lack of common sense, and minute-by-minute survival thinking. Most of these emergencies and non-emergencies are easily prevented -- if people had common sense, proper parenting, and a normal instinct for self-preservation.

These qualities, however, are surprisingly hard to come by in poverty, and this is what Smith dramatizes. The heroin overdoses. The stupid kids doing stupid things because they are constantly left unattended and to their own devices. Kids who shoot themselves in the thigh or foot -- or worse -- "playing" with guns. Fires that kill children because space heaters provide the heat slumlords refuse to provide in their code-violating buildings. The incipient hatred and distrust poor minority neighborhoods have of the white emergency personnel and firefighters who respond to their calls. The huge cultural gaps that make true communication and understanding so difficult -- even when you're both the same race and both speaking English.

What Smith accurately portrays is the way poverty-stricken people "live in the now" -- people whose entire lives are spent with no real financial or material stability or security. These are people for whom the concept of saving money for the future is impossible, either as a concept or a reality. People for whom making an appointment days or weeks in the future, and actually remembering to get to the appointment, is nearly impossible. Their main mode of thought is: what do I need to do now, what do I want to do now, what do I need or want to do in the next five minutes. This inability to think about and plan for the future is endemic, as is the inability to prioritize that which really matters -- one suspects because most of these people realize on some level they have no future that truly matters to the rest of society, and they're incapable of living as the rest of the "straight" world lives because they never have, didn't grow up with it, and don't know the language of living that life, let alone the mindset.

These are the people and children who have no insurance, no health care, no glasses when their vision is bad, no braces or dental care when their teeth are bad; who never use birth control (to prevent pregnancy OR to prevent disease transmission). People who don't understand why it's inappropriate to come to the ER with an upper respiratory infection and get pissed off when they wait hours for care while higher priority, higher-acuity patients (in respiratory distress, cardiac arrest, heart attacks, asthma attacks, and overdose, etc.) are taken before they are.

Conversely, these are also the people who shun health care until they are so sick they can no longer avoid it, and discover they have cancer... Cancer that could have been prevented or at least treated, often saving their lives, had they ever had regular health care -- but who are now consigned to an inevitable death they will blame on the healthcare providers who couldn't save them because they were at a stage beyond saving or treating in any way other than palliative.

Smith's New York is NOT the New York of Sex And The City. This is the New York of the infants whose welfare mothers don't immunize them, but have the latest, most expensive coats and boots because conspicuous consumption is how they live: you show how much money you have by wearing all that your money has bought you (rather than doing the far less glamorous but sensible things more responsible people, whose children were WANTED rather than accidental, do). The New York of the kids having kids who have kids, all of whom have never known proper parenting, nutrition, or health care. The overdoses. The children who come in with accidental poisonings or burns from household chemicals because no one was watching them. The attempted suicides with anything and everything -- cold medicine, knives, guns, illegal drugs. The kids raised by siblings because the parent is completely incapable, if they're even around, with or without the additional problems of substance use/abuse, addiction, or domestic abuse. The families which are largely single-parent families -- and where the parental figure may be an elder sibling, aunt or cousin who cares more for the children than their biological parent(s) does or is capable of doing.

This is also the world of the terrified illegal immigrants who wait so long to call for help because they're afraid of INS (now ICE) and deportation; by the time they do, they're often too sick to save. The penniless old people whose pensions don't cover their living expenses and who don't call for help because they're terrified of being discharged from the hospital to a nursing home and losing what little autonomy and material security they have left. The fractured families (with utterly dysfunctional dynamics) who interfere with the paramedics' jobs -- as well as the tight-knit families who are rich only in love for one another. The people who refuse help they desperately need because they fear and distrust the paramedics and firemen trying to help them, and because their healthcare illiteracy is such that they have no idea what is necessary to save their lives, and so refuse or avoid medical treatment that could stop problems in stages when they're still treatable. The mothers who speak no English, who superstitiously fear that emergency treatment will kill their children, yet who are so desperate to save their babies, they don't know what else to do, because all home remedies have now failed. The endless numbers of people who let their prescriptions run out or try to save money by taking less than the prescribed doses and then have severe health problems that wouldn't happen if they bought and took their meds as prescribed -- but who, for multiple reasons, can't and/or don't. The people who beg not to be brought to the hospital because "people DIE in the hospital" -- people who don't understand that their neighbors and family members who died in the hospital, died because they waited far too long to call for help, and were therefore were beyond saving when they finally got to a hospital.

Anyone who works in public service as a fireman, cop, nurse, social worker, or psych intake worker in a big city -- and in poverty-stricken, crime- and drug-infested suburbs and rural communities -- can relate to Smith's book. For everyone who majored in something else, this book opens a door and exposes the lives of people you don't even know exist, people you don't acknowledge when you're forced to share a bus or train with them during rush hour (or who you intentionally avoid by driving in your own car, despite the expense of gas, insurance, and time spent on the commute): the people who don't work, or the people who work wage-slave jobs like janitor, maid, fast-food worker, security guard, who can barely pay their bills or care for their children with what little they make -- or who blow it all on liquor and/or drugs and/or gambling (or all three) to escape the miserable hopelessness of their lives. The kids who have the latest "stuff" -- whether it's the shiny ten speed bicycles Smith writes about, or today's video games and cell phone/mp3 player/cameras -- but whose parents can't or won't give them what they really need: breakfast, lunch, dinner, and a stable environment from which to emerge every day to deal with the life-endangering risks of walking to and attending public schools that do little more than babysit and warehouse kids whose futures include teen pregnancy (and the late-term, life-threatening miscarriages that go with total lack of prenatal care, with or without drug use), repeated incarceration, and shorter-than-average lifespans due to the daily likelihood of violence in their communities and their lives.

Smith's portrayal of this kind of poverty is not pretty but it is not unsympathetic -- there are glimpses of beauty and hope, mostly in the young women and children who haven't yet been ruined by their surroundings. Smith tempers it all with a matter-of-fact acceptance that although it is his job to care for these people, he may never really understand them because he's now too removed from that life, and he takes on faith that they possess human qualities they often fail to demonstrate. But some do show their humanity, and those are the people he does it for.

Smith does an excellent job of portraying the paradox that the job of these firefighters and paramedics is to help and save these people, which by its nature includes finding them WORTH helping and saving, at the same time as they move and live as far away from these neighborhoods and the associated poverty, crime and drug problems as they possibly can. This is not merely a racial difference. There are plenty of black and Latino paramedics, cops, firefighters, nurses and doctors who straddle the gulf (some might say 'minefield') between their class and the class of the people they help, in circumstances that are at best trying and at worst nearly impossible to help them transcend for any sustained length of time.

Smith portrays the sympathetic detachment required to know that this is what you do, all day, every day you work, with only the hope that one or two out of ten people will actually genuinely and sincerely thank you for what you do or have done for them -- which is that elusive reward you get, one that can make it all seem worth it when it happens -- and to hope that when you show up and give this of yourself on every shift, there might be one kid or teen who sees what you're doing, who still has enough time ahead of them to see this glimpse into another world... A world it is just *barely* possible for them to enter given enough determination, education, mentoring and drive, and sadly also given enough instinct to discard much of what they learn in their families about how they THINK the world works, versus how the world REALLY works for the more educated and better-off people who run it.

The fact that Smith can show all this without denigrating an entire class of people -- does, in fact, portray them with humanity and the grace one occasionally sees in these circumstances -- is because he also recognizes that he is not that far removed from the kind of poverty he sees on the job (he grew up poor, too). He recognizes and accepts that he is that kid who admired firemen as a boy and saw a different world -- he is that kid who made the leap to the next class up, to the working class and blue collar as opposed to poverty-stricken. He understands the dysfunction -- the drinking, the drugs, the abuse -- that occurs in the neighborhoods Co. 82 responds to because it occurred in his neighborhood, his family, his poverty, while he was growing up.

This understanding that few "get out" -- and that he was one of the lucky few -- underscores with sympathy his otherwise stark portrayal of the job of a NYC fireman in the 70s when NYC was not a desirable place to live and people did their best to escape "the city" as soon as their financial circumstances permitted it.

The uncensored version of this book (which is the one I've read multiple times) also shows the bizarre split someone who works as a fireman/paramedic, nurse, or doctor must negotiate within themselves -- the intimate knowledge you have of the bodies of the people you must save, which is merely part of your job but which you can't really talk about to any family member or lover who isn't in one of these fields. I don't mean merely intimacy with people's genitals -- though there is that, such as the way the Smith describes heroin overdoses getting icebags put under their testicles (negative stimulus, designed to bring unresponsive, unconscious people back to responsiveness and consciousness). I mean the intimacy of seeing people stripped of their modesty and dignity, voluntarily (prostitutes) or involuntarily (the terribly sick), whose personal space and body integrity you must necessarily invade, often in less-than-respectful or diplomatic ways because there is no time for those niceties when someone is dying and you're trying to save them. People who don't work in these fields can never really understand how you can be unaffected by the nudity, exposure and/or intimate knowledge you have of these total strangers, and the disinterest or casual attitude with which you greet what would shock most everyone else.

And, of course, you're not unaffected by this knowledge. Sometimes you're disturbed, or someone or something sticks in your mind -- the things you've seen or had to do -- and is recalled in inappropriate moments with your loved ones. You're not unaffected, you're just emotionally calloused or you compartmentalize it, in order to repeatedly perpetrate and endure this violation of the boundaries between strangers and its inherent power imbalance: you, as the emergency personnel, never have to reveal any of these intimacies to your patients... but they must necessarily, willingly or not, reveal them to you. This includes the mentally ill and the hopelessly drug-addled or dopesick (or both, combined) -- sometimes the most disturbing intimacy of all: the insides of their heads and their distorted, sometimes frighteningly unhinged, perceptions of the world around them.

Before anyone decides to dedicate their lives to becoming a firefighter, they would be wise to start their research here. Some 30+ years after it was first published, this book still shows remarkable insight into the lives, struggles, and emotions of a professional firefighter. When I started on the road to becoming a firefighter, being a volunteer and reading Dennis Smith books asserted in my mind that my life would be wasted doing anything else. For others, this may convince you that the job is not for you. It isn't for everyone. Either way, this is a very enjoyable read and worth the time and money for anyone, not just firemen and wannabe's.

With Martha Finney, Libby Sartain has written a book that is, in her opinion (as of 2003), the first one written "by an HR practitioner for HR practitioners about managing your own unique career as well as dealing with the special challenges of daily life in the world of human resources." As she explains, most of the stories she shares are taken from her 13-year tenure as Vice President, People at Southwest Airlines. Since 2001, she has served as Senior Vice President of Human Resources and Chief People Yahoo at Yahoo! Inc. This book was published in 2003.

She is a staunch advocate of what she characterizes as a "fully empowered" HR career, viewing it as a "calling" and asserting that it can - and should -- provide a competitive advantage to any organization, especially now when competition for human talent is almost ferocious. Those equal to the challenges of such a career in HR possess both highly-developed business acumen and what Daniel Goleman defines as emotional intelligence. Sartain insists (and I wholly agree) that a corporate culture "based on respectful treatment of all the company's employees is essential to the company's long-term success...The most successful companies are the ones that make it their business to help their employees achieve their highest potential and use their gifts and talents most fully." It is no coincidence that on Fortune magazine's annual lists of those companies that are most highly admired, most valuable, and best to work for, several of the same names appear on those lists year after year after year. Presumably each of exemplary company has "fully empowered" HR resources and capabilities.

With regard to Sartain's advice to those already embarked on a career in HR or who are now preparing for one, she focuses on "six essential ingredients of every great HR career" in Chapter 3. She commits a separate chapter to each and they are best revealed within her narrative, in context. Throughout her book Sartain addresses just about every conceivable issue relevant to those "essentials," helping her reader to consider all plausible options and then make decisions appropriate to his or her own talents, experience, goals, and concerns. She also suggests a number of "dos" and "don'ts" based on what she has learned throughout her own career thus far. She seems by nature to be an enthusiast, one who would prefer (as the old bromide states) "to light a candle rather than curse the darkness," but she also reveals an abundance of street smarts.

She is passionately committed to helping HR executives to establish and then sustain a "fully empowered" career, in terms of both personal and professional development, one that is fulfilling and thus satisfying to them but also in terms of how much value they can add, not only to the given organization but also to the personal as well as professional development of those whom they are privileged to serve. I use the phrase "privileged to serve" deliberately and presumably Sartain concurs.

If empowered with sufficient resources (including the support of senior management) and if properly prepared and fully committed, a HR professional who is both competent and compassionate can help to achieve objectives such as these:

1. Continuous recruiting of those who have the talent, experience, and character that may one day be needed

2. Interviewing and hiring procedures that are rigorous, thorough, and cordial so that each candidate is given every opportunity to "shine," of course, but is also treated with utmost respect

3. Orientation that accelerates the process by which each new hire becomes an integral part of the given organization and its culture

4. On-going formal and informal training that develops in participants the leadership and management skills that are needed at every level and in all areas of the given enterprise

5. Performance measurement conducted formally (at least quarterly) and informally (each day) that is based on criteria that are clearly explained, mutually understood, and consistently applied

One of Sartain's key points is that hearts as well as minds must constantly be nourished. In many (too many) organizations, HR professionals have been "so distracted by the need to be taken seriously that [they have] been tempted to jettison any discussion of how [their] personal feelings and principles are factored into the business equation. As a result, the HR profession has been cultivating a reputation that I am tempted to say it often deserves - that of being a single-minded administrator with a big, red, rubber stamp that reads: `No! Against Policy and Procedures!'" Sartain is convinced that in human resources, indeed in all relationships within and beyond the workplace, head and heart should not be mutually exclusive. "That's what it takes to build a great business." In the concluding chapter, "How Do We Get There From Here?," she suggests nine "major points" that must be covered to reach that destination.

Bon voyage!

Those who share my high regard for HR from the Heart are urged to check out The New American Workplace co-authored by James O'Toole, Edward E. Lawler as well as The HR Scorecard: Linking People, Strategy, and Performance co-authored by Brian E. Becker, Mark A. Huselid, and Dave Ulrich. Also, two of Fred Reichheld's books (The Loyalty Effect and Loyalty Rules), David Maister's Practice What You Preach, two of Jac Fitz-enz's books (The 8 Practices of Exceptional Companies: How Great Organizations Make the Most of Their Human Assets and The ROI of Human Capital: Measuring the Economic Value of Employee Performance), Dean R. Spitzer's Transforming Performance Measurement: Rethinking the Way We Measure And Drive Organizational Success, and Enterprise Architecture As Strategy: Creating a Foundation for Business Execution co-authored by Jeanne W. Ross, Peter Weill, and David Robertson.

I had seen Libby present at a conference and bought her book there. I read the book on the plane ride back and dog eared several pages. It is a good no nonsense book on what HR professionals do. I liked it so much that I purchased a copy for our entire HR department and we used it as a discussion during Business Partner meetings.

The group loved it...you will too.

Writing this book as an HR professional's guide is a tragedy! Part 2 (HR is Your Company's Best Asset) is a truly enlightened guide on people management and should be read by everyone who is in, or who aspires to be in, a leadership position in any organization. Including Part 1, (Your Own Career is Your Best HR Asset), this from her heart advice guide by practitioner Libby Sartain (Southwest Airlines) is not just well written, it is superbly written - the thanks for that may go to Martha Finney; but the thoughts are surely the wisdom of a hands-on expert in people management.

Focusing on Part 2, let's look at a few examples of what Sartain has to say: Hire the Person, Not the Resume - hire for fit; Don't Forget the Stars You Already Have in Your Ranks - promote from within; Start Your High-Potential Employees in Customer Relations - they carry an understanding of customer needs ...throughout their entire career. And, her "Show Them the Money!" and "Using Benefits to Build Relationships" chapters may be the best ever for understanding compensation's role in engagement. But, it gets better; Chapter 32 is titled: Recognition, Rewards, Fun: The Triple Crown of Employee Engagement. I could go on, but you get the picture; this Part 2 of the book contains wisdom for anyone in a management role. The whole book is recommended as a must read for HR professionals, Part 2 is recommended as a must read for managers.

Dennis DeWilde, author of
"The Performance Connection"

HR from the Heart is an amazing guide for HR professionals who genuinely want to serve their companies. Lifetime learnings and analysis of human behavior have been compiled in this book.The book is wholistic and it is a guide for all aspects of the HR function. Today's companies need to have unique recruitment, orientation, learning, developmental and performance systems. Great people attract great people, and great people want to work for great people. Companies mission must be a cause around which everybody is motivated and energised. The companies need to have a differentiating culture and all leaders in the company must promote the culture. All leaders must embrace new attitudes and conduct themselves in new and different ways. The language of communication is important as it give the company it's edge over the competetion. The workplace should be friendly and people must have fun doing their duty.Lastly, HR's job is to serve others and to humanise the work.

I have been involved in the HR field for some 21 years. Like any HR professional, we have a lot of stories to tell. In this book, Libby Sartain has a way of melding her stories with solid HR theory. At times, the book is simple and colloquial but more often than not it weaves its simplicity into a picture of HR I think and practitionaer would want to establish at their workplace.

A lot has been said about HR "at the table" and being a "strategic partner". This book shows how that is accomplished not so much by providing means to that end but by showing how doing what is right and good can get us to that end.

Judging from its Amazon sales rank (88,428 at the time of this writing) the book hasn't made it into too many hands. But don't let that stop you. If you are in HR (or someone who wants to be) this book is essential for giving you the big picture and getting you started on the path to achieving your end.

I took the Microsoft exam 70-216 for network infrastructure today and all I can say is AMAZING! How did the writers know what was on the exam? There is so much obscure stuff on the exam that no other book I read covered the questons on the exam. But this one did. So much of the test was troubleshooting the network, so I guess a TCP/IP troubleshooting book would be the right one. But the similarity of this book to the test is amazing.

This book was good to read too and I am using it at my job and fixing some of the problems we've had with WINS and VPN based on what I learned. Great book and best study guide for the test.

This book is heads and tails above any other TCP/IP book I've read or own. Finally understand how DNS works, the RAS section helped me put together my Win2k VPN. Get this is you wnat to understand some of the weird stuff in Win2k TCP/IP.

We are in the process of moving from NT to Win2k and my boss made me the project manager. I had to get on top of Win2k networking fast. I bought this book on the recommendation of several of my co workers. Glad I got it. The book is informative and detailed in explanations and examples. A must have for the busy guy like me.

OK, I admit it. I learned my TCP/IP for Windows NT exams from reading Exam Cram. Needless to say, I passed the Windows NT TCP/IP test, but couldn't tell a subnet from a supernet. Now I have a job in the industry and I needed to actually learn TCP/IP, especially since we are moving up to Windows 2000 in our shop.

This book is unreal in how good things are explained. Great detail in describing RRAS, WINS, DNS, and the TCP stack. Using the information in the book I am now up to speed on TCP/IP. Enough to pass the 70-216 test! Not bad for a NT MCSE!

For Real, this book helped a lot. I owe the author's a beer on this one.

This book is fresh air to someone like myself who has read at least a dozen Windows 2000 books. I get the impression that a lot of the Windows 2000 books were written by people who write books and don't work with the technology. This book doesn't fall into that class. It was great to read this book, because it renewed my faith that a tech book could be written in a way that doesn't put me to sleep.

They cover Windows 2000 TCP/IP from top to bottom. WINS, DNS, DHCP, RRAS, IIS, routing and network devices. Its all there, and its filled with little known factoids that makes me want to keep reading and have another "aha!" experience.

This book also was the major reason I passed the Microsoft 216 exam so easily. Although I didn't buy it to pass the exam, they seem to cover all the material that the exam covered. A nice bonus. I wish they made the book longer, because I'm sure they could have said a lot more that I would like to read about.

This book isn't for beginners, but neither is Windows 2000. I think once the reader is ready to manage Windows 2000, they'll be ready to get the most out of this exceptional book.

I didn't think a non-fiction book about the personal and professional lives of 'everyday' people would be so well composed. Sure, I expected to read about drama and bravery and tragedy, but Sean Flynn writes with well-tuned prose and a well-honed ear for the people and the town he reveals to the reader. He has done a great service in getting to the heart and soul of the protagonists and their loved ones. He does so without exaggeration, false bravado, or romanticism. The heroic fire fighters are shown three-dimensionally, and there isn't a phony note or word in the book. And like the true heroes in history, they are far from perfect human beings. In fact, the profound issue suggested in this book is that they are willing to risk their lives because they have flaws and have felt personal pain. How else could one feel so obligated to save utter strangers at the risk of their own lives and to have such an intuitive sense of how far your body and soul can go when they're up against a formidable foe. George Orwell said that it is the job of a human being not to be a saint. If my life was at risk, and given the choice who would try and save me, I'd pick these guys over any saint, preacher, minister, or holy man.

Note to who ever wrote the Publishers Weekly review. Get a map. The second largest city in New England is Worcester Mass. not WorcHester. Those of us born and raised there pronounce the city to rhyme with mister.

All that I can say is that Sean Flynn wrote this book about a horrific true event in such a way that I feel as if I lost my friends in the blaze. I can only imagine how the true friends of these 6 men felt and continue to feel each time they see a family member of one of their perished brothers. I'm not a crying man, but I cried at some points in this story b/c they hit so close to home for one, but for two you get so wrapped up in the lives of these men that you feel the stinging pain of realizing they have died. It's a sad story, that I actually remembered hearing about after i read the book, but it's also very motivating to anybody that has thought of becoming a FF. It's almost as its a test of your heart to be a FF. Like the beginning of initiation (hazing) to become a part of a fraternity. I know two other people that read it, that upon completion(one wasn't even able to finish) withdrew from the FF applicant process in which we all signed up together. Weeds out the weak...well kinda. :o)

Either way you look at it, this is good reading. I finished in in 4 days and I was continually fussed at for 3 of those days by my 9 month pregnant girlfriend b/c I wasn't giving her the attention she wanted. Now she's reading it and i'm not getting any attention. Go fig!

Buy the book! BTW...my addiction i speak of in my title just means my addiction to FF books.

I really enjoyed this book. My dad was a firefighter and I thought the writer portrayed the firefighters with a tough realisim without taking away their compassion for what they do. The families stories seemed to convey not only the day to day fears that all firefighters families have but, a small sense of what they went through when the unimaginable happened to them. Overall a great read by a writer who seemed to care about the subject.

I read this book simply because my boyfriend said he couldn't put it down. I was mesmorized by the bravery these men went gave out to fight the fire. After every page, I kept thinking to myself, "This is TRUE." I have a stronger respect for the brave fire fighters aroundt he world. Not only is this book about the fire and the fighters themselves, but it also depicts the family's devistation after the fact. Every page brought tears to my eyes. I would recommend this book to anyone, especially family's of fire fighters. Didn't want to put it down.

I read this book in three days. I have not read a book for enjoyment in years. Once I picked it up it was over. The stories make you TRY to relate to your own house. At the risk of sounding gay, It becomes a tear jerker.

I am a firefighter in a department much smaller than the FDNY. We do not run many calls and I was starting to get unmotivated and complacent. After reading this book I remembered the brotherhood of firefighters I am in and gained a new love for my job.

the most moving book I have ever read.It takes the good with the bad. No sugar coating, all honesty.

I should know: I'm a firemen's daughter. In fact, I'm a Rescue 2 firemen's daughter (we're a special breed) and have spent my entire life in the wacky world of Rescue firemen. Although it's really hard to capture the type of insanity and devotion these guys have for their jobs - Tom does a really good job. If someone you love is a fireman: read this book. It'll help you understand them better. Hey, even if you don't know anyone whose a firemen you should read this book. I just have 1 bone to pick with you Mr. Downey: Captain Ruvolo's daughters are not what I would call "pampered" (p.62). He loves them and they love him just as much.

Amazing stories in this book. You get the feel of the life of a member of the famed FDNY RESCUE 2. It is the kind of book that you read one chapter, and say..."Just one more chapter and I will put it down." But you cant put it down. After I finished the book, I said "I wish there could be more stories." Highly recomend this book to anyone interested in the life of those crazy enough to run in where the rest of the world runs out!

This is the first book in Terry Pratchett's Bromeliad Trilogy, and it gets the series started well. It is about a group of nomes who live in a department store--but they have lived there so long that they have forgotten there is a world outside. The only problem is that the store will be demolished in 21 days. It's up to a group of just 8 outside nomes to convince thousands of stubborn people to leave a place they think is the entire universe, then hijack a truck and leave. This book has a perfect blend of humor, mystery, and plot, but the in my opinion the greatest element is the characters. The seemingly emotionless yet somehow smug spaceship computer known only as the Thing provides a touch of science in a world whose inhabitants don't even know what the word "thousand" means. Dorcas del Icatessen, the mad scientist of the nomes, who has complete control over the store elevator system. Angalo de Haberdasheri, who is fanatic about the possibility of life outside the store and has a pet rat named Bobo, and finally Grannie Morkie, the annoyingly apocalyptic nome elder. The final scene, in which hundreds of nomes wielding levers, pullies, and wires manages to hijack a truck and drive it on a chaotic romp through the city, might be one of the cleverest and funniest scenes in the history of fiction. One of the greatest quotes: "Give me a big enough lever, and a firm enough place to stand, and I could move the Store." The next two books in the trilogy are even greater, and do a good job of developing the already marvelous characters.

Pratchett is best known for his off-the-world Discworld yarns, but he also has produced a number of highly engaging, wryly funny, and thoroughly humane novels for younger readers. This one, the first of the "Bromeliad" trilogy, introduces the "nomes," four-inch-high people (well, humanoids) who live on highway medians and under the floors of buildings. They live fast (ten years is a very advanced age for a nome) and humans strike them as slow and stupid. Masklin, in escaping danger in the back of a truck with the last remnants of his tribe, finds himself in the Store -- "Arnold Bros. (est. 1905)" -- where there are thousands of nomes. These are divided into contending tribes by store departments, live a good life in the Food Hall, and worship Arnold Bros. And then he becomes aware that the store is about to be demolished. The strength of the story is Masklin's struggle to convince everyone else of the danger when most of them don't even believe in the existence of Outside, and then to organize an exodus by stealing a truck and learning to operate it. (Think lots of long levers, pulleys, and bits of string.) But the nomes turn out not to be "little people" at all. The nomes' interpretation of the signs they see will give you thoughtful pause, as will their unthinking belief in a nome-centered God in the sky. Or on the top floor. Pratchett fans will enjoy this, regardless of their age.

These books (Truckers, Diggers, and Wings) are a fun romp! Well thought out, well told, with a liberal dose of humor. If you have read any of Terry Pratchett's "Disc World" books, you'll love this light hearted series....

Truckers is the first book of the Bromeliad trilogy (followed by Diggers and Wings).

Masklin and his family are the last ten nomes of their warren, devastated by cold, predators and hunger. Desperately, they set out on a last chance journey and climb up on one of the lorries of the humans.

What they'll soon discover is that this lorry has lead them to the Store of Arnold Bros (est. 1905), the home of thousands of other little nomes who, having never left the Store, think of the Outside as of nothing more than just another fairy tale. The coming of Masklin will be a great upheaval in their quiet lives. And as they learn that the Store is to be demolished, they make plans for their escape.

Although Truckers was originally written for a young audience, it's an enthralling adventure but also a story about understanding other people's ways and helping each other, and no doubt grown-ups will love it too. Because Terry Pratchett's unique sense of humour is lurking round every corner, especially when nomes try to interpret our human world... and what's more to make sense of it!

Terry Pratchett's Bromeliad trilogy is a mix of childlike fantasy and offbeat SF. While the opening book, "Truckers" lags in places and takes quite some time to really get moving, it's imaginative and very funny. Certainly it's a good place to start off with Pratchett's fiction.

Masklin and the other nomes are tiny people who scavenge on the streets, and now there are only a handful of them left. In an act of desperation, they climb into a lorry and ride to... The Store. Also known as Arnold Bros (est. 1905), where a complex civilization of nomes (about two thousand) live in semi-peace and prosperity. They either are dazzled by the idea of "Outside," or insist that the whole world is in Arnold Bros (est. 1905).

Seemingly, everything is fine for Masklin and his friends, especially when the mysterious Thing (a black box that is a spaceship's flight computer) comes to life and tells them more about their history. But suddenly their world is disrupted by the news of "All Things Must Go -- Final Sales." Now the nomes must escape the Store and find yet another place to live.

Tiny people living in a department store? Who are from another planet? That is something that could have bombed easily and hideously. But it doesn't, at least not in "Truckers." Clever plot elements like the sign-based religion (they take "everything under one roof" seriously!) and the department-based clans (Stationari, Corsetri) keep this unlikely plot afloat.

While "Truckers" is a self-contained story in itself, it has plenty of loose threads (mostly involving the Thing and the origins of the nomes) at the end, for the second and third books of the trilogy. The writing has Pratchett's usual sparseness and wit; the only problem is that it takes forever for the nomes to do anything. At least it's a fun slow ride. The wacky truck drive near the end is one of the best parts of the book.

Masklin and his nome band (especially the indefatigable, vaguely frightening Granny) serve as a good window into the nome civilization, since they're learning about it too. The better-off nomes are a bit snottier but eager to explore the Outside. But the Thing steals the show; despite being just a computer, it has a better idea than the nomes what is going on.

"Truckers" will delight fans of Pratchett, but you don't need to be a fan already to enjoy this story. While the plot takes awhile to go anywhere, the quirky characters and wonderful worldbuilding make it worthwhile.

Zola's The Ladies Paradise is a fine translation from the French original. The author is right on target when it comes to consumer culture in nineteenth century France. He predicted well, how big businesses would swallow up the mom-and-pop shops, and create a need for material possessions. The character of Denise was one of strong ambition in a time when women had less than half a chance of leading an independent life outside of an andro-centric culture. Denise is a young heroine in her own right, rising up from poverty to become a strong voice in the world of the department stores. She has to fight vicious rumours and unwanted affections to make it to the top with out sacrificing her own beliefs. I highly recommend Zola's The Ladies Paradise.

any one who has started a business or has worked in a business should read this book. It clearly outlines all marketing principles, sales psychology and the benefits of being in distribution rather then production. Amazing. Grow your mind and read.

THE LADIES' PARADISE is a sequel to POT LUCK (POT-BUILLE), which I read last year. Both have Octave Mouret as a central character. In the earlier novel, he was a young salesman on the make, both in his profession and with the young women in his apartment building. At the end of POT LUCK, he marries the owner of a successful drapery establishment. At the start of PARADISE, his wife has died; and Octave has entered on an expansion program from drapery into a department store named the Ladies' Paradise that threatens all the other shopkeepers selling clothing and accessories in the area.

Enter Denise Baudu, a country girl from Normandy, who moves to Paris with her two brothers after one of them has gotten in trouble back home. Her uncle runs a store called Au Vieil Elbeuf, selling drapery and flannels, but is unable to give her room or a job because business is threatened by the presence of the Ladies' Paradise across the street. Denise finds a job at the Paradise at the risk of angering her relatives.

Salesgirls at the Paradise live in a dormitory on the top floor of the department store. Room and board is part of the job, plus a token wage and commissions on sales over quota. Little does Denise know she had entered into a whirlwind of gossip and backbiting. She is made fun of by her fellow workers, but Mouret resists getting rid of her because he is drawn to her. At one point, however, two of Mouret's "spies" in management come upon Denise and a young salesman from her region who has sheepishly fallen in love with her and kisses her hand as head axe-wielder Bourdoncle watches. Denise is promptly dismissed.

As Denise finds another position in a less profitable store than the Paradise, the focus turns more to Mouret, who did not know of her dismissal. Mouret plans a large-scale expansion of the store and calls upon Baron Hartman (in real life, Baron Haussmann) to allow him frontage on the new boulevard being cut through the neighborhood.

One day, Mouret runs into Denise on the street and asks her to consider returning to the Paradise, which is just as well as the store where Denise had started to work was going under. To sweeten the offer, Mouret makes her an assistant buyer in the new children's wear department. With her enhanced status, Denise is now winning admiration from her co-workers, though some backbiters remain. In the meantime, Mouret's passion for her is growing -- despite Denise not encouraging it in any way.

There are several set pieces in the novel which are a feature of Zola's fiction. They come under the heading of giant mechanisms that grind people down. In GERMINAL, it was a coal mine; in POT LUCK, an apartment building; in HUMAN BEAST, railroads; and in THE BELLY OF PARIS, the food market at Les Halles. In every Zola novel, there are scenes showing off some giant mechanism at work crushing people under it like the wheels of a Juggernaut. In PARADISE, these scenes are highly successful sales which show a crush of frenetically spending customers and overwhelmed sales clerks as Mouret keeps "pushing the envelope" of what is possible in the apparel business. Even wealthy shoppers who came "just to look" are caught up in the frenzy and leave the store having committed themselves to buy more than what they could afford.

The owners of neighboring shops feel that the Paradise is like a hungry beast that strives to devour their businesses and put them out in the street. Which is exactly what happens. Denise's cousin Genevieve dies of consumption after her lover Colomban -- the main hope of Au Vieil Elbeuf -- runs away to chase a slutty Paradise shopgirl who is one of Mouret's cast-offs, and who doesn't even want him. Aunt Baudu follows her daughter soon after. When as the result of a series of sharp moves, Mouret buys their properties, the shopkeepers are evicted; and Uncle Baudu goes to a nursing home, completely dazed and broken.

Eventually, Denise and Mouret do hook up, but on Denise's terms. The novel ends as they announce their upcoming marriage.

I have found that the ten or so Zola novels I have read have been of a uniform high quality, such that I have difficulty recommending one over the other (though I have a particular fondness for NANA). THE LADIES' PARADISE is an excellent read and paints a fascinating picture of life in the emerging Paris department stores of the late 19th century.

The Ladies Paradise written in the nineteenth century rings true of today's consumerism. Emile Zola examines in this socialistic novel the effects of consumerism on customers and employees. The customers who are women are drawn to the items that are displayed on the tables. Octave Mouret, the storeowner, knows what women desire and sets forth to use it to bring in profits. The lace, stockings, velvet are feminine fabrics that entice women to spend money, even if they don't have it.

As a retail employee, I have dealt with customers who don't have the money to buy the items but want to get it. I am a customer who buys what is displayed because I think it is going to be an investment. I can relate to small stores like Uncle Baudu's. Businesses like his struggle to stay afloat amongst corporate expansion. They entice clients with their sales and bargains--things that I look for when I shop. Small stores can provide what the big stores don't have. One way or the other, the consumer can get some sort of balance. Working at both a community store and a corporate store, one thing that matters most to customers is service. Customers want to be treated with respect and they expect sales associate to be enthused and answer their questions; even if it is trivial.

Denise Baudu, a simple country girl, arrives in Paris to get a job at her uncle's drapery shop. To her disappointment he doesn't have a job for her because his store is losing customers to the Ladies Paradise. The mall provides goods that are cheaper than the small shops and have a selection of fabrics not only from the mother country, but imported from Asia. He suggests to his niece that she get a job there.

The store fascinates her but she does feel some betrayal towards her uncle. Her uncle's business, along with the small stores, are struggling to stay afloat. With the expansion of the mall, these stores are forced to close because they can't compete with them. Uncle Baudu's hopes of his business staying for the long haul are shattered.

Denise is at first, shy and awkward. She is the target of cruel and malicious slander from the employees including assistant buyer Madame Aurelie. Zola unfolds the lives of the sales employees. The money they make in retail isn't sufficient to support them. The women take to prostitution. Claire has three men supporting her material needs. Pauline befriends Denise and suggests that she get herself a lover to support her financially. Denise doesn't take that advice because it is not in her interest to be a prostitute. She is determined to keep herself and her family together without falling apart which makes the women envious of her.

The novel is centered around an actual person Aristide Boucicaut who founded Le Bon Marche which remains today at the center of Parisian culture. Denise is believed to be the model of his wife Marguerite. Zola puts into a social perspective that exists til this day.

After reading the book for an art class I was suprized to find out that I actually enjoyed the book, it had quite a twist to the department store/love story. I think Zola's description of the scenes were wonderful and helped me use my inmagination better. I would reccomend this book to anyone who likes learning about Paris bourgeous life and the mechanical system of the department stores. Definitly a good read.

I'm coming to the end of my undergraduate studies (in PHYSICS!) and I was looking for some insight into what graduate school would be like to to try and figure out if a PhD is in the cards for me. This book is easy to read and FULL of useful tips. However the overwhelming majority of these nuggets of gold come from past PhD students in the medical/biological sciences. This began to get really annoying. I was constantly having to decide which comments to take onboard and which to leave behind (because I thought they wouldn't apply to me). As a result, I probably have in my head a very distorted picture of what grad school will really be like.
The title is very descriptive, it's just missing one word, but I suppose if they added it sales would drop significantly.

This book should be required reading for anyone applying to gradutate school in the sciences (physical or biological). A quick read of the text will give one plenty to think about before making the big decision. The earlier you read it the better off you will be. The most important reading regards selecting an advisor. I am in the process of completing my degree and in hind sight agree with the issues on which the author has choosen to focus.

The following was copied from another website's review of The Ph.D. Process, and I think it describes the book perfectly:

Graduate school in science is not an experiential extension of undergraduate education, where the passing of a sufficient number of courses usually guarantees one a degree; nor is it medical school or law school, where there is a delineated and set curriculum. Ph.D students are actually pretty much on their own--and they will sink or swim depending upon their own interpretation of how the system works.

The purpose of this book is to provide students with some insight into this unusual system. The authors--each a Ph.D. in the sciences--reveal the generally unspoken "rules" of the game. They offer the secrets of survival and success: What should you discuss in your application essay? What types of research advisors should you avoid? What kinds of research projects should you never undertake? How hard do you have to work? Are grades important? What steps should you take now to make yourself "employable" when you finish? What decisions can make or break your career? How can you network in the scientific community? What goes on at the oral defense, and how can you prepare?

Described also is the daily experience itself: research life, classes, seminars, journal clubs, lab meetings, interactions with peers and professors, qualifying exams, professional meetings, oral exams, dissertation preparation, etc. Anxiety, frustration, and joy-- all normal responses to a grad student's life--are also examined. (In quotes sprinkled throughout the text, numerous past and present grad students relate their individual experiences and emotions during their doctoral training.) A separate chapter is devoted to the special problems of foreign students, strangers to our culture and educational system.

There are many intellectual and emotional challenges inherent to becoming a scientist. This book prepares students for each stage of the experience. They will learn what to expect--socially, psychologically, and academically!

The PhD process is a great overview of graduate school in the sciences. It covers most basic topics such as choosing a type of school, applying, preliminary exams, comps, thesis work, etc. Of course each school does these things slightly differently, but the main points are there and the authors do a good job of pointing out where differences between programs are likely to turn up. This book also explains things that graduate programs aren't likely to advertise such as using students as `cheap labor' and what things to look for in an advisor other than interesting research. This is a fun to read honest book, and the anecdotes from current and past graduate students are the best part. I enjoyed reading them because so many of the same things have happened to me, and it's nice to know that I'm not alone.

I wouldn't say that I received any great insights from the book because I had some experience with academic labs before I applied to graduate school and had a pretty good idea of what I was getting into. I found it a little calming to read about others' experiences as I was waiting to get started. I think most students who apply to graduate school have already spent much time in labs with current graduate students so this might not be that useful to them as practical advise; however, I found this book to be an excellent resource for my parents. My parents had no idea what graduate school is like, and the fact that I'm at school all day and only go to class for an hour baffles them to no end. Reading this book helped them to understand the structure and goals of graduate school. Though I still don't think they understand journal club. (Why would anyone join that club? It doesn't sound like very much fun.)

I recommend this book to grad students for their parents or to undergraduates who aren't sure if graduate school is the right path for them. This book gives great insight into what graduate school is really like.

The book definitely unfold the whole map of graduate school life, especially for (biological) science students. Many aspects and stages of doing science research and how to survive in graduate school are covered. However, the lack of insightful guidence is the main drawback of the book. Pointint out possible obstacles does not necessarily makes gradute students' lives easier. The interviews from (past) graduate students do help readers build up confidence because it is comforting to know many people suffer as they do now, but at the same time few specific steps or directions are NOT distilled by the authors. It's like everyone just talks their experiences without any conclusions.

This is an outstanding read. I will not look at a fire engine, firefighter or the FDNY in the same light after reading this book.

Always managing and being a firefighter in parallel never truly made me a better person. Now after having read Salka's book and truly understood my management style and applying Salka's hints, I feel I am truly a good manager. My staff has noticed the change as has my senior managers. I have passed the book along and regularly mentor my newer managers with this book. Do not pass this book up!

As an officer in a volunteer fire department and having a real world management job, I was able to use everything this book gave me. At first, I did buy the book to be a better fire department officer but I found myself using many of the principles in everyday business life. This book is one of the easiest educational reads I've ever experienced. Hope everyone else enjoys it as much as I did.

The New York Fire Department (FDNY) seemed a company of heroes in the months after September 11, 2001. Later, when investigations revealed the enormity of the blunders and the degree to which petty political infighting had literally doomed firefighters to death, the FDNY lost a bit of its luster. But FDNY traditionally has a core of strong leaders, and John Salka is one of them. In this book, he shares his leadership philosophy. It's no slur to observe that this is a leadership book for firehouse buffs who are as interested in firefighter yarns as in leadership. The leadership principles outlined here are sound but not new; what is fresh is that the author illustrates those principles with fire fighting stories, clearly far more interesting than war stories from accounting - even if a bit remote from most people's everyday business reality. After all, few business people risk their lives in their daily work, and probably no business has the esprit de corps of a firehouse. We recommend this book to business people across the professions. The ride inside the fire truck will keep you engrossed in its solid leadership lessons.

Salka's advice is modeled on the leadership lessons of the New York City Fire Department. He takes many of the basic principles of effective leadership that are used to define the officers of FDNY and applies it to real life situations that can be used at any level of leadership by comparing these situations to those faced by the firefighters and their daily battles.

This book's real strength comes from Salka's approach: he writes to the front line supervisor/manager, the folks who are often on the first tier of management. While many books, as good as they are, assume that the reader is in a position to affect policy and choose their entire team, "First In" speaks to managers whose responsibility is the daily performance of the staff.

In addtion to great advice that can be put to practical use by leaders at any level, Salka regails the reader with colorful stories of the men and women of the FDNY. Overall, a great read.