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Shocked, Appalled, & Dismayed: Highly Recommended !!!!!!!!!Review Date: 2008-08-27
Pretty BasicReview Date: 2008-03-29
Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results Review Date: 2007-12-14
Need in Elctronic FormReview Date: 2006-11-12
Every person in USA should have this book!Review Date: 2006-07-09
I recommend to anyone that ever needs to write a complaint letter and/or need to reach government agencies.

Used price: $8.98
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A must have!!!Review Date: 2008-01-21
Great resource for writersReview Date: 2007-11-08
Great ResourceReview Date: 2007-09-30
great book for the housing historyReview Date: 2007-09-10
great describe for the house component
good picture to show handy book to show at real estate
A great description of historical architecture stylesReview Date: 2007-11-03
I read the field guide cover to cover - something I never before done with a field guide. By the end, it seemed repetitive, but overall I was impressed with almost everything about this book from the introductions to the last diagrams. Every time I travel though a historical neighborhood, I am glad that I read this book.

Used price: $12.50
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Not army boot camp anymore...Review Date: 2007-09-07
The Ultimate Basic Training Guidebook: Tips, Tricks, and Tactics for Surviving Boot Camp Review Date: 2008-01-21
Army BCTReview Date: 2008-01-02
amazing...Review Date: 2007-02-18
IncredibleReview Date: 2007-01-17
Before I was scared to leave for basic, now I cant wait.

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Unsent Letters is a much better book than this one.Review Date: 2004-05-18
Take this amazing trip; it is a gift for your soul.Review Date: 2002-03-11
Rarely does a writer's reference book have the ability to encourage and inspire its readers or those who do not take up the "pen," to find the way to express emotions. Yet this book shows the joy and power of honest communications, and provides an easy to follow plan that helps all of us share our dreams, hopes, fears, and love with the important people in our lives. It also helps us realize that everyone is important, and to never take for granted the gift of friendship.
This book is an adventure through emotions, but it is so much more. Follow the principles, write the way you speak, be yourself, get rid of criticisms, and in doing so, you become the better part of yourself. Imagine, if you could read a letter and know what the reader was feeling; this book will help you see the ways to do so because in revealing ourselves, we gain self-knowledge and confidence.
Five stars are not diminished by the only difficulty I had, which was the very small size of the font.
Victoria Tarrani
Connecting with CorrespondenceReview Date: 2002-01-14
You might be reluctant to send an e-mail or put pen to paper, however if you follow the steps in this book you will find it is easier than you think. The authors give examples of letters for every situation. These letters go beyond "polite" words and are more honest and genuine. They express goodwill or reveal deep feelings. They also communicate the importance and value of your relationship to the receiver.
"Often, just the fact that a person puts time, effort, thought or originality into something to delight or help us makes a message wonderful." pg. 9
The authors show how you use five basic elements to make a message powerful, intimate, satisfying and meaningful. It doesn't matte if you want to express your feelings, give advice, forgive, answer important questions, thank someone or share a favorite memory. These five elements should be included in your letter.
While this book might sound like it is an emotional roller coaster ride, there are quite a few really funny letters. I loved the story of a mother who writes down the sweet and funny things her children do. She intends to give these memories to her children. I know this was such a delight when my mother showed me her notes of what I said and did when I was very young. It truly will delight any child to know their parents cared enough to find the time to write down these memories. It also helps children remember important details of their lives.
Another idea I really thought was wonderful was a letter an Aunt sent her nephew about all the wonderful books she had read that she thought he would enjoy. Of course she could have just reviewed them, yet she chose to specifically recommend books that had given her enjoyment, knowledge and comfort.
Some of the letters helped bridge the distance between friends and family or helped to heal a hurt. These are real letters people wrote at a time in their lives when hurt, anger or misunderstanding left them feeling as if they were stuck on opposite sides of a tightly closed door.
"Maybe the blur of our lives has left us hungry for tangible ways to hold onto what is and was-even as we move toward what will be." pg. 150
So if you want to connect with the people you care most about, "From Me to You" will show you how to share your memories, thank people who have helped you in life, apologize to those you may have hurt, inspire friends and invite people to think of you with love and a smile.
~The Rebecca Review
A great helpReview Date: 2002-09-13
Very highly recommendedReview Date: 2001-12-12
Simple, easy to follow steps guide the writer through the process of conveying thoughts and emotions that might else wise remain unanswered and unspoken. Using the five basic elements enumerated in FROM ME TO YOU, writers can add depth and value to their messages. Concise explanations and the generous use of examples accompany each step, clearly illustrating each point. Many of the examples are both poignant and inspiring, aiding the prospective reader in finding their own voices and experiences. Difficult to write messages that reveal secrets or explanations likewise becoming easier to write with the aid of FROM ME TO YOU.
At last, a writing book for everyone! Whether your words are meant as a thank you, as an apology, to offer comfort or advice, or simply to affirm your love, FROM ME TO YOU will aid all writers in expressing themselves. Powerful, personal messages are our legacy to those we love, regardless of the purpose of the note, and can easily be strengthened by following these simple steps. One of the best writing resources I have encountered, FROM ME TO YOU comes very highly recommended.

Used price: $21.75

Excellent Guide on Reading the Bible. Buy It!Review Date: 2008-06-30
I give this glowing praise with some reservations, since I have been bitten before by praising a book on a subject on which I have not read many different works; however, by now I have read numerous books on both New and Old Testament subjects, on both introductory and `scholarly' levels, and this experience assures me that this is a superior book for its audience.
As you read this volume, you may be surprised to discover that the author is a Catholic, since there is not one wit of `bias' which would diminish the work for our Protestant kin. Rather, the author brings in notions from Catholic practice for which the Protestant, even the deeply scripture - imbued Lutheran tradition, has no easy concept. My favorite is the notion expressed by the Latin (of course) phrase sensus plenior, or `fuller sense' of a reading of scripture. This is totally consistent with Herr Luther's dictum that a scriptural reading has but one meaning. It just means that one wants to find the broadest sense of the text, taking all things into account.
Another of the author's positions which warm's my heart (and assures me the author is intellectually sound) is his opinion that the politically correct terms for what we all commonly call the `Old Testament' are no more accurate than this ancient term which some feel is disrespectful to our Jewish cousins. All common alternatives such as `Hebrew' scriptures are actually less accurate than the adjective which says these came before the Christian scriptures.
The greatest service I can do for you, kind reader, is to point out that the proper audience for this book may be much wider than the title may suggest. I would offer it as a NT complement to James Kugel's `How to Read the Bible', which deals only with the Old Testament (as Professor Kugel is a Hebrew scholar). It is also an excellent replacement for such heavy tomes as `The Oxford Bible Commentary', which I have never found exceptionally helpful in getting into an unfamiliar book of the Bible.
A dramatic illustration of how good this book is compared to some other works is to compare it to the recent Lutheran introduction, `Opening the Book of Faith' on four ways to read the Bible. Brown gives ten (10) different ways the Bible has been studied, and that doesn't even include the Lutheran text's `lectio divina' and `theological' readings. The former is a classic devotional reading and the latter is the approach promoted by Lutheran theologians.
If I have any reservations at all about the book for serious students, it is the fact that it was published twelve years ago, and probably written up to two years before that, which means the bibliography may already be slightly dated. However, I still found the bibliography exceptionally good, even with its limiting itself to works in English, proper for a book written for the lay reader or beginning student.
I was tickled to find, at the very end, a bit of a polemic against the works of the Jesus Seminar in an overview of works on the historical Jesus. He shares the dim opinion of this enterprise held by Catholic colleague Luke Timothy Johnson. This is the only place in the book where Brown strays one iota from an even handed approach to Biblical scholarship.
If you are first starting out in serious Bible reading, this book is a Godsend!
The most comprehensive introduction you will findReview Date: 2008-02-02
Introduction to the New Testament by Raymond BrownReview Date: 2007-09-09
The best single source yet for New Testament study!Review Date: 2007-10-16
Extremely helpful and easy to understand Review Date: 2007-09-30

Used price: $12.00

Gorgeously Made Book!Review Date: 2008-10-20
However, I bought the book anyway due to the strong reviews and to quench my yearning for a nice guide to the universe. Boy was I takan aback when I got my hands on this book, it looks soooo much better in real life, the pictures are absolutely stunning and there's so many of them. Also this book is massive, it's not one which can be carried around and read on the train, it is a large and heavy coffee table book.
The sections are divided into space exploration, detailed information on every heavenly body in our solar system, asteriods and comets, galaxies and lots of star maps. This is an amazing book and practically constitutes as an encyclopaedia on all general universe subjects. Every page has been 'decorated' with beautiful high resolution pictures, whether they be large or small, it definitely adds to the overall presentation of the subject.
All in all, this book is an absolute bargain. For those of you living in Australia, Dymocks sell this book for around $90 and even then it is the paperback version. This hardcover version is an absolute bargain, even after the conversion to Aussie dollars.
A very thorough and thought provoking book about universeReview Date: 2008-08-28
I bought this book 4 weeks ago after trying out quite a few books about universe. This is by far the best book about the unimaginable universe. The things that I liked about this book are:
The book is divided into 4 sections. First one is overview of the universe. Second section goes into details of the solar system. Third talks about rest of the universe. Last section has guides to watch sky in the night.
It starts off with a few pages about technical understanding of forces that build universe. Excellent information about atoms, bonds, Bohr's orbits, photos, gravity etc. These basic concepts of physics are tied in to how the universe functions. If you are not a technical person, don't get scared by this since it is explained in a very neat and simple manner. I wish this kind of explanations were available in my high school.
It has few of the best ever pictures of celestial objects. Its not only a picture book though. It has lot of textual information about the object. There are lot of great illustrations to describe each planet in detail. I have not yet reached the part where it talks about rest of the universe but so far, I am loving this book.
Things I did not like? Not much really. I would have liked to see information about how these pictures are taken or from where the pictures are obtained but understand that it would make the book less appealing in terms of asthetics.
Great book overall, not just an eyecandy but a definitive resource about universe.
Thanks
Abhay Joshi
The BestReview Date: 2008-05-03
Binding ungluedReview Date: 2008-11-24
Nov. 24, 2008 Update:
I received a second copy of this book today to give as a gift but it has the same problem as above.
Binding of the book brokeReview Date: 2008-07-08
Used price: $4.57

The Following 2 Reasons This Book Will Save You Money are....Review Date: 2008-11-27
But seriously the 2 reasons are the following:
1. These methods are "Tested" and proven in the real world---Split testing real ads will result in one getting more response than the other. He did this over and over again and the results are here for you to use for yourself to spend less and make more on your ads.
2. Easy to follow Step-by-Step instructions to create your own ads---So specific and easy that a total newbie can put together a much better ad with a great book such as this. It's just like connecting the dots.
So there you are, as promised. I also like that this book is sooo cut-to-the-chase and gets right into the meat and potatos of showing you the way, without a bunch of garbage that just tries to entertain and fill more pages.
So I will cut to the chase as well and tell you that this book, combined with 'breakthrough advertising' by eugene schwartz and Advertising Secrets of the Written Word by Joe Sugarman will provide a great low cost resource that will really help you write money saving ads. I would say read this book for first for the basic construct, the Sugarman book to get a little more insight, and then Breakthough Advertising for the advanced level mind melt.
Bottom Line: Tested Advertising Methods is, really, a required staple in anyone's library who spends any kind of money on advertising.
A Complete Guide To Mail-Order AdvertisingReview Date: 2008-11-24
So if you want to learn copywriting quickly and start setting up campaigns for local retail business owners, then this book is ideal for you.
However, I feel that the part on creating copy has been rushed a bit in this book.
I have also read "Making Ads Pay" by Caples, and it was a lot more detailed on the thought process behind actually writing the ads. That book clearly describes each step by quoting examples of the all-time famous ads and explains how they were written.
But still, if you're just getting started in copywriting, "Tested Advertising Methods" is a good book to get.
Tested Advertising Methods, by John CaplesReview Date: 2008-10-31
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An invaluable primer for writing great adsReview Date: 2008-08-19
Don't botherReview Date: 2008-05-27

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Crazy about PoemcrazyReview Date: 2008-03-20
Not for the beginnerReview Date: 2008-03-03
One of my favorites!Review Date: 2008-02-23
Discover the poet withinReview Date: 2007-12-09
I've yet to try the exercises, but just reading the book gives me some food for thought.
Lots of ideas and techniques to try as the spirit moves you.
Love this - not just for poets only!Review Date: 2007-10-22


Excellent purchase. Highly recommend for managers, board members, or someone who wants to structure a meeting.Review Date: 2008-11-29
Very InformativeReview Date: 2008-11-25
Cut down on meeting time, meeting more precise and to the point.
Robert's RulesReview Date: 2008-11-23
Read This Before Reading Robert's Rules (in full)Review Date: 2008-11-13
Robert's Rules RevisedReview Date: 2008-11-02
This is an excellent brief version for holding a meeting.

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bizarre, weird and coolReview Date: 2008-07-15
My All Time FavouriteReview Date: 2008-03-30
excellentReview Date: 2008-01-25
Terrific book!Review Date: 2007-05-06
FantasticReview Date: 2007-01-10
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After reading the stories of many posters on this site, I can really feel the emotion and frustration and feeling of despair, like no one cares, coming through in your words. Many of you, I am sure, have asked yourself "Why won't the company help me? Aren't I the customer? Isn't the customer ALWAYS right? Isn't it against the company's best interest to deliver poor service to the consumer? Shouldn't these companies value their patrons, who make their continued existence possible?"
I bet many of you after asking those questions have been overcome by a resounding dead silience in which your mind seems to answer with a cold, heartless "NO". --No the company does not care about you, because they know, for the most part, that the small portion of people who actually do complain and try to contact the company, will eventually give up after running into un-navigable telephone menus, rude "service" and support people, and a barrage of deception and hostility that they know will take you more time to overcome,investigate, and pursue than the average busy person has available to them.
Has this happened to you more than once in your life? If so, you may be karmically reaping the fruit of your failure to address the matter the first time it happened, because you felt it was too HARD and TIME-CONSUMING. But, if you really think about it, aren't the things that take the most effort, usually the most satisfying when you finally triumph in the end? Would it be worth all the money, time, and potential for happiness you could lose in the future, to invest a little bit of time now to defend your right to be treated fairly as a consumer and an individual?
If you are already at the point where you are willing to invest a little time actively pursuing effective resolution, you may be asking yourself "But how?" Ahh, that is the rub, isn't it! Well, guess what: I think I may have the answer you are looking for. While doing an AMAZON search for books on complaint writing, I came across the title: "Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results", by Ellen Phillips. I ordered this book from Barnes & Noble, along with others, and did my comparisons. Ms. Phillips' book won HANDS DOWN. I encourage you to do your own research, but if you feel you don't want to spend the time, I will give you a headstart. It is as if Ms. Phillips recognizes the labrynthian maze before us, and having travelled the maze before, she knows where the trapdoors are, how to avoid pitfalls, and she offers us the keys to the doors of opportunity and effective complaining.
Here are a few of the important keys Ms. Phillips provides:
===============
1) Try to talk to a representative on the phone. This is always the first step. If they agree to and follow-through on a solution you approve of, then you are good to go! You should even consider writing a commendation for them.
But, in case they are uncooperative, uncaring, ineffective
, and/or deceptive,
2) ALWAYS document EVERYTHING! This includes (for each person you speak with):
* Name of the person you talk to and their REPRESENTATIVE ID NUMBER
* Time you called
* Amount of time on hold
* What you called about
* The resolution you sought
* Level of cooperativeness of the representative
* Did the representative seem competent?
* What promises did they make? (dates, times, dollar amounts, when someone would call back, etc.)
* Did they refer you to someone else (a supervisor, or another department)?
3) The most effective route to satisfaction is ALMOST ALWAYS to write to the TOP person first. Don't bother with low-level, call-center representives, or counter clerks who likely have very little ability to take the action you would require (reimbursement, replacement, repair, apology, etc.). Instead, write to the CEO, President, Board Chair, etc., to ensure the best possibility of getting your concerns addressed in a timely and effecive manner.
4) Always send copies of your letters to regulatory agencies, and anyone else who is an interested party. In her book, Ms. Phillips lists the names of hundreds(?) of agencies for your convenience. In fact, the only real thing that is antiquated about this tome, are the SPECIFIC names for the officers of the listed organizations and regulatory bodies (eg: Attorney General - Janet Reno). It takes relatively little effort in this day and age to do a Google search for the current names.
5) Better Business Bureaus are useless. They have no real mandate or requirement to help you in your dispute with their member companies. From my own personal experience, I have known this to be disappointingly true. In my opinion, though you might find some informative articles and publications on their BBB sites, as a source of relief and satisfaction they really seem to miss the mark by a mile.
6) Ms. Philips concienciously makes us aware of special laws which apply in various scenarios, that the general public is mostly oblivious of.
These are only a few of the marvelous insights offered by "Shocked, Appalled, and Dismayed"!
===============
You may notice that the copyright on the book is 1998 (revised in 1999)--10 years ago (I am writing this 08/26/08). Never fear! This book is not antiquated in content. Ninety-Eight percent of the content in this book is still relevant today.
For those of you like me who prefer books that list various examples, scenarios, and case studies, this book does not disappoint! I highly recommend "Shocked, Appalled, and Dismayed" to anyone who wants to know how to complain effectively to resturants, airlines, hotels, car rental places, auto mechanics, dead-beat parents, etc. For a balanced view, there is even a small section, including multiple examples, on writing THANK YOU notes and letters.
It took me 3 hours to craft this recommendation. After the enormous satisfaction and cornucopia of information I received from Ms. Phillips' book, I would be karmically remiss were I not to write this recommendation. My goal is to help you help yourself by giving you a "map", if you will, to the small dirt path, that leads through a dense jungle, to a heavily guarded, forbidden city where you will FINALLY find all the answers you have been seeking. Again, don't take my word for it: do your own research and find out for yourself!
I hope you find this review helpful. Now, go out into the world and make it a better place by standing up for yourself and showing those who would hold you down that your are not going to take it ANYMORE!
Good Luck!
Peace and blessings,
Kristobal
**** [DISCLAIMER: This document is a collection of opions, not a statement of fact. Neither the author of this book (Ellen Phillips), nor the author of this review (Me) is responsible for actions you may or may not take based on your readings, understandings, and interpretations of this review.]