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References Books sorted by Average customer review: high to low .

References
Complete Guide to Film Scoring
Published in Paperback by Berklee Press (2000-02-01)
Author: Richard Davis
List price: $24.95
New price: $13.90
Used price: $10.95
Collectible price: $24.99

Average review score:

Great Book. Highly Recommended
Helpful Votes: 0 out of 0 total.
Review Date: 2008-09-13
Very informative, and covers everything you need to know about working as a composer in a film industry

An excellent primer
Helpful Votes: 0 out of 0 total.
Review Date: 2008-03-02
I'm just getting seriously interested in composition and music for films and I literally knew nothing about the process. This book was an excellent overall primer, was written very plainly and clearly and I walked away feeling like I understood the entire process of film scoring, all the steps involved, people involved, how royalties worked, how to get started, etc. I also really enjoyed the last section which contained many good interviews with seasoned composers. I would definitely recommend this book, especially if you are just getting started.

wonderful book
Helpful Votes: 0 out of 1 total.
Review Date: 2007-10-17
This is simply a wonderful book, essential for a composer interested in film sountrack world.

Fantastic insight
Helpful Votes: 0 out of 1 total.
Review Date: 2007-07-13
This book arrived at my house yesterday, and I have since nearly completed it. I really can't put it down. This book is a real gem, with interviews of the real pros whose work you have certainly already heard. This book really gives you an extensive background of music in movies and a formidable description of what kind of work it REALLY takes to take on such a monumental task. For someone who is interested in film scoring, it shows you just about everything and everyone you will encounter. The interviews towards the back of the book are total gems. This book was a shot-in-the-dark buy, but a real gem. If you write music and you don't own this... you get the idea.

Excellent Resource, Absolutely Must Read
Helpful Votes: 1 out of 1 total.
Review Date: 2007-11-21
I've come to recognize that any of the Berklee Press books will be excellent, but this book exceeded my expectation in nearly every way. Even though this is a textbook, it reads easily, and just as important, it is inexpensive. I was expecting a much smaller book for the price, and was surprised by the amount of material covered.

The only negative thing I could say about this book was that I had kind of expected more musical examples and tricks, for example that a whole tone scale is commonly used for dream sequences. There really isn't that kind of material covered in this book at all.

What is covered is the various legal and practical aspects of making film music as a profession, and it is covered very well.

I definitely recommend this book for anyone considering a career in film music, or even to someone who is interested in film music.

Finally, a bit of trivia from the book: Where much of the classical community derides John Williams' Star Wars score as being a rip-off of Holst's Planets, it turns out that Williams actually had to convince Lucas to use original material, in the style of the planets suite, instead of Holst's Planets itself which was the temp track.

References
The Creative Memories Way
Published in Hardcover by WaterBrook Press (2002-03-19)
Authors: Cheryl Lightle and Rhonda Anderson
List price: $17.99
New price: $1.95
Used price: $0.01
Collectible price: $17.99

Average review score:

A Book That Makes A Difference!
Helpful Votes: 12 out of 12 total.
Review Date: 2002-11-21
My regret? That I let this book sit on my shelf after purchasing it. The Creative Memories Way is a book everyone with a story to tell should read. I found it inspirational as well as a book that evoked laughter, tears and reflection. My original expectation was that it would be more of a 'How to Scrapbook' read, but instead I found it a challenge to change a 'scrapbooking' mindset to one of 'album making.'
One of many useful selections in this book is about writing a 'bio-poem' that is an innovative way to journal to a family member or loved one.
I enjoyed reading The CM Way from cover to cover.
It's a book that can make a positive impact in lives and one I hope many will choose to read.

A good read, but more History than How-To
Helpful Votes: 18 out of 26 total.
Review Date: 2003-02-10
I enjoyed reading this book, but it wasn't anything revolutionary. I don't need convincing about the importance of scrapbooking (or making photo albums as CM prefers to call it), but it was interesting reading about how Creative Memories got started.

If you're looking for inspiration to begin scrapbooking, this is an excellent book. If you're a beginner looking for practical advice about what supplies you need to buy and how to put your first pages together, look elsewhere. Also, most people have come to expect color photos in books about scrapbooking, and this book doesn't have those. I would love to see what some of the authors' very first pages looked like, wouldn't you?

I highly recommend the book "Michele Berbrandt's Scrapbook Basics" if you're a beginning scrapbooker (or even if you've been at it awhile!) looking for information on tools to buy, organization of supplies, cropping photos, journaling, putting together albums, and much more.

Happy scrapping!

Beyond the perfect page
Helpful Votes: 6 out of 6 total.
Review Date: 2004-03-15
So many scrapbookers are so focused on making their pages as pretty as possible that they lose sight of why even create albums in the first place. This book is a short but entertaining and absorbing read that brings us back to the importance of preserving our legacies.

Validating my addiction
Helpful Votes: 8 out of 8 total.
Review Date: 2003-04-17
I had been scrapping for a little less than 5 years when I bought this book. I never could put into words why it was so important to me. This book says it all. It helped me to see that my efforts weren't futile. My mother, who doesn't scrap, read this book and said that it is an inspiration for everyone. A must read for all scrapbookers and family historians.

Very inspiring!
Helpful Votes: 9 out of 10 total.
Review Date: 2003-03-12
I am a CM consultant who doesn't have much time to scrap due to 2 little ones running around, but when I opened this book, I felt very, VERY guilty about not scrapping more! If I were to die tomorrow, would my albums show my children and husband how much I loved them? I like to think so, but this book truly inspired me to try to find, no, MAKE more time to work on my own albums.

References
The Cunning of History
Published in Paperback by Harper Perennial (1987-09-15)
Author: Richard L. Rubenstein
List price: $13.00
New price: $6.89
Used price: $0.21

Average review score:

Poles, Like Jews, Recognized as Victims of Genocide
Helpful Votes: 13 out of 13 total.
Review Date: 2006-09-02


In 1944, Polish Jew Raphael Lemkin coined the term genocide, applying it to Jews and Poles alike. In this small but thought-provoking book, Richard L. Rubenstein approaches the German Nazi exterminationist policies in much the same vein, while stressing the role of the modern state bureaucracy to make it possible.

Probably the first step in genocide is the denial of the humanity of the intended victims: "Once the victim is categorized as belonging to a different species, the task of transforming him into a thing is immensely simplified...Before the Nazis assaulted the Jews, the Poles, the Russians, and the Gypsies, they were categorized as members of sub-human races."(p. 54). Terms such as Tiermenschen ("animal people") and Untermenschen ("subhumans") were commonly used. Rubenstein (p. 83) points out that Jews were often referred to as "a surplus population", but not the fact that the Germans also used this term for Poles.

The denationalization of those intended for genocide was also significant: "Unfortunately, the Nazis clearly understood the importance of the question of statelessness. When they began to deport Jews from such occupied nations as France, Bulgaria, and Hungary, they insisted that the deportees be stripped of their citizenship by their respective governments no later than the day of deportation. There was no need to denationalize Polish and Russian Jews because the Nazis had destroyed the state apparatus as soon as they occupied the territory. The absence of a state apparatus in Poland and occupied Russia was an indication of the ultimate fate of the Poles and the Russians had the Germans won."(pp. 32-33).

While the mass shootings and gassings of Jews were already well underway, the Germans set their sights higher. Rubenstein cites an October 13, 1942 letter by Otto Thierack, the German minister of justice: "With a view of freeing the German people of Poles, Russians, Jews, and Gypsies, and with a view to making the eastern territories which have been incorporated into the Reich available for settlement by German nationals, I intend to turn over criminal jurisdiction over Poles, Russians, Jews and Gypsies to the Reichsfuhrer-SS (Himmler). In doing so, I stand on the principle that the administration of justice can make only a small contribution to the extermination of these peoples." (p. 34). Richard L. Rubenstein comments: "Soviet domination of Eastern Europe was closer to that of a classical tyranny than was the German occupation. The German aims were far more radical. They sought to create a society of total domination involving initially the enslavement and extermination of the Jews and eventually similar treatment to other subject peoples. They were determined to clear a Lebensraum, a living space, for German settlement."(p. 76).

Of course, owing at least in part to the much greater numbers of Poles than Jews, and despite the fact that 2-3 million Polish gentiles (including half of all educated Poles) were murdered before the Germans before the latter were finally driven out of Poland, the overall extermination of the Poles was more of a long-term German project. In this regard, practical methods of mass sterilization were actively being developed (p. 49), with the 3 million Russian POWs to be the first large-scale victims (p. 50). The Nazi goal was clear: "As we have noted, had the Germans won the war, mass sterilization would have been an important aspect of their program for the subject peoples. It must be remembered that with both the Nazis and the Bolsheviks, victory inevitably led to an intensification rather than a diminution of terror. Mass sterilizations of Poles, Russians and, in the more distance future, the French and the Italians, would have permitted the Germans to exploit the vanquished at their own convenience in the certain knowledge that the subject peoples' national existence was at an end. Whether extermination or killing was the means of securing absolute dominance or whether a certain number of the vanquished might be permitted to reproduce in exactly calculable quantities would have depended solely on the requirements of the German masters. The victims would have had as little control over their own destiny as cattle in a stockyard. In a society of total domination, helots could be killed, bred, or sterilized at will."(p. 52).

Richard L. Rubenstein also picks up where scholars such as Hannah Arendt and Isaiah Trunk left off in discussing the role of the Judenrate (the Jewish community councils) and its central role in the Nazi extermination of Jews (p. 3). Although the degree of Judenrate-German collaboration differed from place to place, the reader may be stunned by the degree to which the collaborationist actions of some Judenrate eliminated the need for large numbers of Germans and non-Jewish collaborators in the roundup of Jews for extermination: "In almost all of the killing operations, the German personnel were short-handed. It is estimated that only fifty SS personnel and 200 Lett and Ukrainian auxiliaries were assigned to the Warsaw Ghetto which hade a population of five hundred thousand at its peak, almost all of whom perished."(pp. 74-75).


Well argued and intelligent
Helpful Votes: 14 out of 16 total.
Review Date: 2004-06-24
In this essay Richard Rubenstein contends that the Holocaust should be viewed within the context of a tradition of slavery that is deep rooted in western culture. Drawing on Max Weber, Rubenstein argues that the combination of unrestricted capitalism and protestantism helped to create the conditions necessary for the ultimate form of slavery as expressed in the Nazi death camps. Additional factors include a European trend toward viewing certain segments of a given population as expendable.

The analysis is thought provoking and intelligently written. My reservation is that while I agree that viewing the holocaust in this way leads one to the conclusion that under the right circumstances genocide on this scale could happen again , I also believe that there was something uniquely evil in the Nazi leadership that contributed to the Holocaust. Rubenstein's analysis focused on historical/economic/social forces at the expense of the personal responsibilty of Hitler and his inner circle. Despite that this is an important book that should be mandatory reading in any study of the Holocaust.

Everyone should read this short but important book/essay
Helpful Votes: 2 out of 8 total.
Review Date: 2006-03-04
If you doubt his premise, think about World War I. The leaders of the nations of Europe and the US put their male citizens into soldier's uniforms, lined them up in close proximity to one another to dig trenches, ordered them into the trenches, and then gassed them. It was an extermination experiment. It's time we all woke up to the global death machine and its propaganda. Also read How the World Really Works.

History as Learning
Helpful Votes: 4 out of 4 total.
Review Date: 2006-02-25
Few incidents have exposed man's inhumanity to man like the Holocaust. Richard Rubenstein in his pamphlet "The Cunning of History," attempts to demystify the Holocaust to show it as not only an event that happened, but also as one capable of happening, again.
Rubenstein establishes a linkage between the Reformation and the concentration camps. He asserts that the contemporary culture of death was the apex of ideas forged way back to Martin Luther's schism from the Catholic church. He establishes that without the active collusion of business interests, a docile citizenry and the military, the extermination of Jews might not have occurred. The complicity of Britain and America is barely treated, but the little touched on is informative.
A Century of Progress, the last chapter in the book, exposes the excesses of power as not inherent in the executive, but rather in the structure of government. To Rubenstein, an American president "can resort, if not to overt terror, at least to extralegal bureaucratic harassment to secure the compliance of the governed."
While a very good book, The Cunning tends to skip over events that could interrupt the narrative, like his definition of bureaucracy. Far from being a mindset unique to Nazi Germany, the rationalization and disenchantment of the natural existed since the Enlightenment. The Nazis set up concentration camps not because of bureaucracy, but because there was economic incentive. Rubenstein also posits that men have no natural rights - A dreadful propostion considering that if rights are granted by the state, those rights can be taken away. (A point he had repeatedly emphasized.)
Notwithstanding these kinks, The Cunning of History is a stimulating book with much to tell us about our past, as well as our future.

Professor Rubenstein was my most fascinating and challenging
Helpful Votes: 5 out of 7 total.
Review Date: 2005-03-09
Professor Rubenstein was my most fascinating and challenging professor at FSU during the 1970s. His range of intellectual inquiry makes him a "Renaissance" man. He has written numerous provocative and important books.

And I am re-reading the books thirty plus years later.

References
Death by the Riverside
Published in Paperback by New Victoria Publishers (1990-10)
Author: J. M. Redmann
List price: $9.95
New price: $11.81
Used price: $2.89

Average review score:

Just Amazing
Helpful Votes: 0 out of 0 total.
Review Date: 2007-12-08
This is the first book in a series of four. A fantastic series indeed.
Without a doubt one of the best series that I've read. Filled with the drama and mystery that accompanies every PI book, we learn that the real mystery here is Micky Knight. Who is she, and will she survive,.. not just the latest job thats been brought to her door, but her own demons as well. She's flawed and human. Not a superwoman,.. just a woman trying to make it thru the day to day of her life.
And the New Orleans setting truly makes this book. I can't picture Micky anywhere else.
I felt like I was there,.. every painful step of the way.
The author has given us a gift with this series.

Good reading
Helpful Votes: 0 out of 0 total.
Review Date: 2005-09-20
I found that this book held my attention and left you wanting more and not able to put it down for long periods. A good author for those who are not true book worms like myself.

REAL SUBSTANCE
Helpful Votes: 2 out of 2 total.
Review Date: 2003-09-02
If you are getting bored reading the same old tired detective/mystery stories, pick up the Mickey Knight series. As a previous reader wrote, you'll find mystery, romance, comedy, steamy sex, and plenty of action in the Mickey Knight novels. The author has created a strong character with depth, who is very human and vulnerable. Let me say this: MICKEY IS NO WIMP! The supporting characters are richly developed throughout the series and you'll care about them all. The author makes you feel as though you're moving through New Orleans with Mickey. I loved all 4 books and can't wait to see what comes next. Don't miss this top notched series. It is THE BEST written detective series featuring a lesbian.

A lesbian mystery that is also great literature
Helpful Votes: 2 out of 3 total.
Review Date: 2002-12-05
This book (and the other three in this series) are the best written mysteries I've read. The characters are well developed, the plot is twisted and interesting, and the psychological drama is intense. This is a dark story that goes far beyond the plot of a simple cliff-hanger mystery.

Here comes Micky Knight
Helpful Votes: 4 out of 4 total.
Review Date: 2003-08-10
It's all here murder, mayhem, hot sex and beautiful women. This is the first in a series of four murder/suspense/mysteries featuring PI Michelle Knight.From the beginning when Knight is hired to help Karen Wentworth expose her ex-fiance, who is dancing at a gay bar, I was hooked. We have a police detective, an assistant DA and a doctor all linked to Mickey in some way and very important to the plot. Redmann knows New Orleans and shares it with us, albeit the seamier side. The story moves and takes the reader with it. We care what happens to our PI and her friends and the people who get pulled into the criminal happenings. Watch what happens with Cordelia James and her involvement with the happenings. And then read Deaths of Jocasta, The Intersection of Law and Desire, and Lost Daughters.
It's time for another Micky Knight book. Top drawer!

References
Detecting Women: A Readers Guide and Checklist for Mystery Series Written by Women (Detecting Women: A Reader's Guide & Checklist for Mystery Series Written by Women)
Published in Hardcover by Purple Moon Press (1999-12)
Author: Willetta L. Heising
List price: $44.95
New price: $38.18
Used price: $8.34

Average review score:

A Terrific Resource for Mystery Readers!
Helpful Votes: 0 out of 0 total.
Review Date: 2004-04-04
This book is an outstanding resource for readers who devour mysteries. Heising's multiple ways of listing books (geographical, by profession, etc.) provides a wealth of information for the reader who is always on the lookout for a new author. I just wish there was a new edition! I wouldn't part with this one, though. It's always a good way to start on a new author.

When will the next edition appear?
Helpful Votes: 4 out of 5 total.
Review Date: 2006-01-14
This reference work is invaluable in finding mystery series by woman up to 1999 or so, when I bought my copy. However, it is now very much out-of-date and of little use on newer series/authors/titles. I keep checking to see if there's a Detecting Women 4, and can still hope, but possibly this one is the end of the line. What a shame!

A Must Have for the Mystery Connoisseur!
Helpful Votes: 5 out of 5 total.
Review Date: 2000-07-03
This is a wonderful tool to keep track of all those mystery books on your shelves. This book offers a comprehensive listing of women's fiction mysteries. Books are listed by author and title. It is great way to see the order of books written in a series. There is also a check list where you can check off the book once you purchase it, and then check it after you read it. I like to make notations next to the books once I finish the book. Books that have been nominated or received awards are designated with a star by the title.

Watching The Detectives
Helpful Votes: 7 out of 7 total.
Review Date: 2002-03-03
Watching the Detectives
How far has Sue Grafton gotten in her alphabet mystery series? What's the first book in Patricia Cornwell's Kay Scarpetta series? Who are writing books featuring bed & breakfasts?

As those who love reading mystery series know, it's difficult to keep track of the hundreds of writers past and present who have contributed to the mystery genre, which is why reading sleuths will love "Detecting Women," a guidebook to the distaff side of mysteries.

This handsome, large paper bound book lists more than 600 series and 3,400 books written by women. Each entry contains a biographical introduction with the title and year of each book, and notes if the book has been nominated for any awards. Editor Wiletta Heising has done an exceptional job of breaking down the information, providing extensive lists that break down series by year, occupation, geographic location and even pseudonym.

The brief biographies are gold mines of fascinating information that invites lengthy browsing. Here is where you can learn that Grafton's fictional P.I. Kinsey Millhone will celebrate her 40th birthday once "`Z' is for Zero" appears in 2009 (when Grafton will be 69); that Agatha Christie wrote 35 novels featuring Hercule Poirot, and 12 about Jane Marple; and that the largely forgotten Anne Katherine Green is considered the "mother of the detective story," and was a best-selling author nine years before Arthur Conan Doyle put pen to paper.

Purple Moon also publishes a pocket guide to help mystery fans track of their favorite series, and comes with a notepad useful for noting suspects, clues, and books desired. "Detecting Women" provides a welcome overview of the rapidly expanding mystery field, and can reintroduce readers to now-forgotten and obscure writers. It is nothing less than required, fascinating reading for mystery fans.

Taking the Mystery Out of Series Characters
Helpful Votes: 8 out of 8 total.
Review Date: 2000-09-01
How many times have you discovered a new author and tried to unravel the sequence of the series? Publishers sometimes list previous books - provided they published those previous books. Or the author's work is neatly cited in alphabetical order. Great if you've picked up Sue Grafton, not so good if the author is Martha Grimes. Or only the books still in print appear.

I edit two mystery newsletters, one for a general bookstore. My readers want to know series order. Short of tracking all the mystery writers yourself (good luck!), DETECTING WOMEN-3rd Ed. is the very best thing. Willetta Heising also includes bibliographies to catch the fancy of the most fanatic fan - settings, characters, types, historical venue, pseudonyms, and award nominees/winners. The master list even has blank spaces to accommodate future titles.

There has never been a more comprehensive listing. I wouldn't/couldn't prepare a newsletter without it. This is definitely a keeper -- until DETECTING WOMEN 4 comes along!

References
Discovering the Soul of Service
Published in Kindle Edition by The Free Press (2004-01-07)
Author: Leonard L. Berry
List price: $16.99
New price: $4.17

Average review score:

Great companies must give great service
Helpful Votes: 3 out of 3 total.
Review Date: 2006-02-25
I read this book for a graduate marketing class, but it is a good read for any business professional out there. Why do companies succeed in the long-term? They find a way to put the customer first, time after time. And not just customers, but employees, suppliers, and other stakeholders as well.

Solid summary of Basics of Customer Service
Helpful Votes: 3 out of 3 total.
Review Date: 2004-08-23
"Excellent customer service" is a the frequent promise, which is SELDOM achieved. This book is a good guide to how the elements of really great customer service can be identified and cultivated in an organization. While it is directed more to the larger enterprise, the principles can be applied to small business also.

Insightful!
Helpful Votes: 3 out of 3 total.
Review Date: 2001-04-05
Leonard L. Berry takes an in-depth look at how service can sustain the success of a business in this detailed, footnoted exploration that includes plenty of interviews and examples from the business world. Written authoritatively, yet conversationally, this book outshines similar works because of its thoroughness. Far from a quick-fix, self-help business guide, the book is thoughtful and doesn't rely on the obvious. We [...] recommend it to managers and leaders in all businesses, particularly if your competitive edge rests on pleasing your customers.

How and why humane core values sustain human service energy
Helpful Votes: 4 out of 4 total.
Review Date: 2006-09-28

I recently re-read this book (1999) and Berry's previously published On Great Service (1996), curious to know how well they have held up since they were first published. My conclusion? Rock-solid. In fact, both books are even more relevant - and more valuable - now than they were when Leonard Berry wrote them. That is amazing...and commendable.

With regard to the title of this book, consider this brief excerpt from the concluding chapter: "Great service companies have a soul that underlies their strategies and day-to-day operations. The company's soul - its value system - is its foundational center, its inner core." Berry fully understands how difficult it is to achieve and then sustain a great service company, noting that such companies are "humane communities that humanely serve customers and the broader communities in which they live." Decision-makers, especially in companies which have problems attracting and then retaining the talented, skilled, and principled people needed, would be well-advised to consider very carefully the meaning and significance of Berry's concluding observation. The same can be said for companies which have problems keeping valued customers and don't know why.

As Berry explains, his purpose in this book is to identify, describe, and illustrate the underlying drivers of sustainable success in service businesses. Creating a successful service operation is unquestionably a difficult task...The greater involvement of people in creating value for customers, the greater the challenge." He examines 14 outstanding service companies which include The Container Store, the Charles Schwab Corporation, Chick-fil-A, Enterprise Rent-a-Car, the St. Paul Saints AAA baseball franchise, and USAA. He suggests what lessons can be learned from them. Although quite different in terms of their size and nature, they demonstrate the same nine drivers of success, to each of which Berry devotes a separate chapter.

One of his key points is that humane core values sustain human service energy as organizations grow and mature. When the "product" is a human performance, values-driven leadership is at the center of sustainable success. He focuses on often-neglected or under-appreciated basics and explains how the superior service to which the exemplary companies are wholly committed creates for each of them a significant, perhaps decisive competitive advantage. The core strategies seems obvious: focus on serving a specific market need rather than on marketing a specific product for that need, focus on serving underserved market needs, and focus on serving the chosen markets with executional excellence. When stressing the importance of "trust-based" relationships, Berry includes everyone involved in the given enterprise. Hence the importance of what he characterizes as "humane organizational values" and he correctly insists that such values depend on values-driven leadership which must permeate the organization, at all levels and in all areas of operation. Stable leadership stabilizes values and propels all other success sustainers.

Of special interest to me is what he has to say about Cora Griffith in Chapter 8, "Investment in Employee Success." She is a long-time waitress for the Orchard Café in Appleton, Wisconsin. According to Berry, she implements each day the nine rules of success: she treats each customer like family, she is an alert listener, she strives to anticipate her customers' wants, she is attentive to significant details ("simple things make the difference"), she "works smart" by constantly scanning all the tables, maintains an on-going effort to improve her skills while learning new ones, and is contented in her work. "Cora is a team player, an all for one, one for all employee." She takes great pride in her work. And credits her employers, Dick and John Bergstrom, for convincing her how important it is to take good care of each customer and who gave her the "freedom" to do it. How many service providers have you encountered lately who measure up to Cora Griffith's standards? The sad fact is that most service providers could but, for whatever reasons, don't.

It is to Berry's great credit that he recognizes the importance - and significance -- of the Cora Griffiths in this society at a time when most books which discuss superior customer service focus almost entirely on companies such Nordstrom, Ritz-Carlton, and Southwest Airlines. They are indeed exemplary organizations but two points need to be made: Each has its own significant number of Cora Griffiths, and, the same high level of customer service can be provided by all other organizations, even by a hotel restaurant in a small midwestern town.

With all due respect to Mies van der Rohe, God may not be in the details but "the soul of service" certainly is.

True, sustainable recipe for sucessful Customer Service
Helpful Votes: 6 out of 7 total.
Review Date: 2002-02-04
It is very difficult for me to work with "interviews and case study" based books since they are almost invariably full of "brilliant" quotes and "success and beyond-duty" stories that, to say the least, sound too good as to be of a sustainable nature in real world. This book is based on experiences and what seems very solid research and, for sure, is not free of this type of passages; and yet, it is one of the most useful and often-referenced books that I own and work with. So, if you will yourself through it, you'll find one of the best and most down-to-earth books on Customer Service. The author identifies nine drivers that can make any organization successful, all of them emphasizing the human nature of the relationship with customers (customer-centered). It is truly a recipe for success, more easily applicable to on-going enterprises rather than to start-ups. From this book the reader can produce very useful check-lists to diagnose the company and its strategic practices regarding their service approach. It can also be used as a guiding document to move a company to a truly customer-awareness territory and, most important, to keep it there. Of special relevance is the author's brilliant exposition in the final chapter "Lessons from World-Class Service Companies", where the reader obtains a rarely seen synopsis of all the good things that excellent companies do "to sustain their excellence". If nothing else, this chapter by itself justifies buying this book and incorporating it to your professional library.

References
Divine Kosher Cuisine: Catering to Family and Friends
Published in Spiral-bound by Divine Kosher Cuisine (2006-03)
Authors: Rise' Routenberg and Barbara Wasser
List price: $32.95
New price: $32.95
Used price: $31.00

Average review score:

Best Cookbook I ever Purchased
Helpful Votes: 0 out of 0 total.
Review Date: 2008-06-05
This cookbook is stuffed full of great recipes, photos and tips. Even though I'm not kosher, it really doesn't matter in order to enjoy this cookbook. I have been inspired to actually cook from the book and not just read about really good food! It is beautifully arranged and easy to use.

A truly beautiful book
Helpful Votes: 0 out of 0 total.
Review Date: 2008-02-13
This book is just full of helpful information about kosher cooking, beautiful color pictures, and recipes to tempt anyone. I was not familiar with kosher but found the information very interesting and also discovered that there are a number of recipes that are great for my friend who has children with food allergies. If you enjoy "reading" cookbooks, you will be able to curl up with this one. If you just like making good food, pick a page. And if you don't really like to cook at all, keep this book on a table. It is sure to impress your friends. Enjoy!

Divine Kosher Cuisine
Helpful Votes: 0 out of 0 total.
Review Date: 2007-12-07
Divine Kosher Cuisine: Catering to Family and FriendsIt was nine months before I first used my copy of Divine Kosher Cuisine. This past Sukkot I invited my synagogue congregation to an open house brunch in our sukkah. I used the recipes in Divine Kosher Cuisine for everything I served, over one dozen different items from the Appetizer, Brunch and Salad selections. I was so frequently asked for recipes that I simply brought out the cook book and placed it in the center of my table. My own personal favorite is the Nova Strata....amazing! Since then, this cook book has been in constant use. My guests and I have never been disappointed!
Irene Helitzer
Sea Cliff, NY

Truly awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful Votes: 1 out of 1 total.
Review Date: 2007-12-24
This book looks expensive only until you see it ... In truth, it would be a bargain at any price. The recipes are all thoroughly tested tried-and-true favorites written as clearly as possible to virtually guarantee success.

Although it obviously holds special appeal for those who keep kosher, the delectable recipes will appeal to anyone with tastebuds. (I'm Protestant, and love this book -- as does everyone I've given it to.) Every single recipe I've tried has been sensational!

Don't miss this one!!!!!!!!!!!!!!!!!!!!!!!!!

one of the best cookbooks in my collection
Helpful Votes: 4 out of 4 total.
Review Date: 2007-10-08
This cookbook is really great. The recipes do work - and are tasty. many are not too much of a patchke ( I do have a busy schedule, like many people -but I also love to eat well). The lay-out is also beautiful .
I do not easily say it , but this time I do : I would rank this one as a must-have in a (kosher )cookbook collection

References
Don't Laugh at Me (Reading Rainbow Book)
Published in Hardcover by Tricycle Press (2002-11)
Authors: Steve Seskin and Allen Shamblin
List price: $16.95
New price: $10.20
Used price: $10.08

Average review score:

excellent!
Helpful Votes: 0 out of 0 total.
Review Date: 2007-12-13
This is wonderful resource to deal with bullying. I use it both in my classroom and with my own children.

Powerful
Helpful Votes: 0 out of 0 total.
Review Date: 2007-12-07
This is a powerful book. I'm an elementary school music teacher and we're using this song as our school song this year in an effort to raise our students' awareness that ALL people are special. EVERY child in the world should hear this read or sung over and over until the whole world gets it!

Excellent book about individuality
Helpful Votes: 0 out of 0 total.
Review Date: 2007-12-02
I say individuality and not bullying, or self-esteem, because kids that face adversity become interesting, dynamic adults. This book is conceptually excellent, beautifully written and illustrated. My only negative (because I am an illustrator) is that Glin Dibley's style is a blatant 'borrowing' of Joe Sorren. Look it up. But to Glin's credit, he does do a wonderful job, and the style fits the subject perfectly.

Don't Laugh at Me
Helpful Votes: 0 out of 0 total.
Review Date: 2007-11-02
I was introduced to this book (and song) by a music teacher at a school where I was substituting. It is an appeal for children (good for adults, too) to not make fun of those who are different from them. I was so impressed with it that I went home and ordered it immediately. It is a wonderful tool to bring up discussions about how it makes you feel when someone makes fun of you. The book comes with a CD which has the song with vocals and instrumentals only. This is perfect for teaching the song, and then for performing if that is desired. I think the content of the book is fabulous!! The pictures are excellent, too.

Cute
Helpful Votes: 0 out of 0 total.
Review Date: 2007-04-18
This is a great book that you can use to discuss the power of differences with kids. It seems to ellicit good responses, even when used with my fourth graders!

Highly recommend.

References
DSM-IV Made Easy: The Clinician's Guide to Diagnosis
Published in Hardcover by Guilford Press (1995-02-17)
Author: James Morrison
List price: $70.00
New price: $45.99
Used price: $41.00

Average review score:

Helpful and concise
Helpful Votes: 0 out of 0 total.
Review Date: 2008-10-15
Using this as a handbook with DSM IV in a graduate course. Very helpful and concise. Much easier to navigate than DSM IV.

DSM-IV MADE EASY
Helpful Votes: 0 out of 0 total.
Review Date: 2008-10-14
"DSM-IV Made Easy" makes the understanding of psychological diagnoses & their medical coding understable & definitely easy! EW

DSM-4 made easy
Helpful Votes: 1 out of 3 total.
Review Date: 2007-06-12
good book, recommended by my professor as an extra. Glad I got it

Awesome book
Helpful Votes: 3 out of 3 total.
Review Date: 2008-03-25
I bought this book after it was suggested by one of professors in my M.A. in Counseling Psychology program. It is very helpful for the begining clinician in making a diagnosis and it also provides examples of clients with the particular disorders in order to demonstrate a clear picture of what the presenting features are like.

Really Makes the DSM IV Understandable
Helpful Votes: 3 out of 4 total.
Review Date: 2007-09-18
With its interesting clinical vignettes, this book makes the information in the DSM IV palatable. The DSM IV is a huge book loaded with information and facts. THIS book helps to make the diagnoses real and personal. I enjoyed reading it not just to study for my Licensed Mental Health Counselor test but also as an interesting guidebook to mental health disorders.

References
Ensayo Sobre la Ceguera/ Blindness (Narrativa (Punto de Lectura))
Published in Paperback by Punto de Lectura (2000-05-10)
Author: Jose Saramago
List price: $10.95
New price: $10.73
Used price: $5.16

Average review score:

Very captivating book!
Helpful Votes: 0 out of 0 total.
Review Date: 2008-04-01
I already read this book a few years ago, and like the other people above said, it`s an incredible history you can't not put down the book once you started reading, because you get involve into it. Personally I recommended, I was thinking to read it again...

Asombroso, inquietante, y reveledor
Helpful Votes: 0 out of 0 total.
Review Date: 2007-07-30
A traves de este libro asombroso, Saramago pretende explicar que pasaria si a los seres humanos se les robaran la vista, una de las cosas que nosotros como seres humanos muchas veces damos por sentada. Una de las novelas mas humanas que he leido, los personajes al enfrentar la ceguera, llegan a ser meros animales, presos a las privaciones que surgen bajo la cruel perdida de la vista.

A Changing Experience
Helpful Votes: 0 out of 0 total.
Review Date: 2006-05-19
I read José Saramago's 'The Cave' about a year ago, and it is currently the best book I have ever read. Saramago's aptitude at illustrating human nature at its very worst is unsurpassed elsewhere. Also, his interesting, unconventional grammatical style (free of commaz, quotation marks, etc.), which is also found in his other books (Saramago is my favorite author, along with Pat O'Shea), is very interesting. He taught me that, in a way, grammatical symbolz can hold back a reader's experience by making them lazy, guiding them from sentence to sentence. His style forcez the reader to really think about what they just read, which is something I sometimez have trouble with when I'm putting alot of thought into any one part of a book.
Another great thing about Saramago's general style is how he truly makes it feel like a first-person experience. I remember when I first read the book that during and until about a month after finishing it I felt a need to feel my way through the house. I actually became physically more aware of my environment to this day, when I can memorize distance and I believe that the depth of the book caused me to gain much greater peripheral vision.
All-in-all, this novel is a tremendous read, and I recommend it to anyone literate in any language, as Saramago's literature is heavily-translated.

Ensayo sobre moral.
Helpful Votes: 1 out of 1 total.
Review Date: 2006-10-26
No creo que pueda decir nada que ya no se haya dicho sobre la trama de este libro, solo puedo agregar que apenas lei la primera pagina me enganche, y no pude soltarlo hasta terminar de leerlo. Ensayo sobre la ceguera es el primer libro de una trilogia, "involuntaria", de Saramago, y ya estoy esperando con ansia poder leer "Todos los Nombres" y "La Caverna", los otros dos titulos de esta trilogia. Saramago es un genio, que continua emocionandome, conmocionandome y ensenandome el lado obscuro de la naturaleza humana. En este libro Saramago hace una especie de denuncia de la desensibilizacion a la que hemos llegado los seres humanos, eso si, una denuncia escrita muy inteligentemente, con una sabiduria enorme y sobre todo con una humildad infinita. El estilo de Saramago obliga al lector a leer pausadamente, y a refleccionar sobre la profundidad de sus argumentos. Una fuerte critica social que no deja de sorprenderme.

Instintos Basicos..
Helpful Votes: 1 out of 1 total.
Review Date: 2005-12-03
Como uno a uno en el pueblo (sin nombre....) se fueron quedando ciegos debido a la plaga blanca.. el gobierno asustado por el contagio los mando de "internados" a unas instalaciones nada agradables para la vida cotidiana, poco a poco se fue llenado de ciegos, como empieza a hacer falta desde la comida hasta la misma agua...
que tanto tuvieron que dar algunos para recibir la comida, el precio de los otros por haberla cobrado, estrujante y maravilloso!


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