Companies Books
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For Once Nice Guys Finish FirstReview Date: 2008-10-14
Be Open MindedReview Date: 2007-12-02
Why some companies seem to have a devoted customer base...Review Date: 2007-06-20
Contents: A Whole New World; It's Not Share of Wallet Anymore - It's Share of Heart; New Age, New Rules, New Capitalism; The Chaotic Interregnum; Employees - The Decline and Fall of Human Resources; Customers - The Power of Love; Investors - Reaping What FoEs Sow; Partners - Elegant Harmonies; Society - The Ultimate Stakeholder; Culture - The Secret Ingredient; Lessons Learned; Crossing Over to the Other Side; Acknowledgements
On Wall Street, companies are usually judged on their profit. Squeeze as much out of your business as you can, cut costs wherever possible, and make sure you meet your numbers. To be sure, plenty of companies are successful under those rules (such as Wal-mart). But when you look at their performance over the last few years on the stock market, returns have been stagnant or have trailed the field. The alternative way to run a business is as a "firm of endearment" (FoE). These companies have a passion for what they do/sell, they have a strongly defined purpose for what they want to accomplish, and they look to contribute to society in more ways than just the quarterly dividend to shareholders. These FoEs, like Costco, Whole Foods, Harley-Davidson, and others, include stakeholders to mean all parts of society that they touch... shareholders, employees, the community, etc. The focus isn't on pure profit, but instead on contributing to the well-being of all the stakeholders. That's why a company like Costco can afford to pay their employees a living wage, have low turnover, and *still* turn a substantial profit. They have captured the hearts of their customer base, and that base will go out of their way to shop at Costco whenever possible. That's also why a company like Ikea can propose a new location and have nearly universal acceptance in the community, while a new Wal-mart location brings out protesters in force. There's obviously a lot more that differentiates FoEs from their counterparts in the marketplace, but once you recognize an FoE, you'll understand why they are successful by *not* following the same formula as everyone else.
It's tempting to think that all the FoEs covered in this book can do no wrong. That's not the case. JetBlue was/is an FoE that badly damaged their reputation during the winter when storms caused massive cancellations. It even led to the resignation of the CEO. Like other business books of this genre (In Search Of Excellence, From Good To Great), only time will tell how these companies will fare over the long term. It may well be that a decade from now, the stars of this book will have all fallen to the wayside. But I would venture to guess that the companies covered here will have a much larger margin of forgiveness than would other companies that are just focused on the next quarter...
This is a book that is highly recommended for anyone running a business. It should cause you to rethink the factors of success for your company, as well as point you in directions that could lead you to become an FoE in your niche.
Excellent description of a service oriented business modelReview Date: 2007-05-16
Wegman's supermarkets for instance presents an excellent shopping experience. I particularly love their cheese department where knowledge people stand ready to discuss their magnificant array of choices and even to giving you samples to taste seemingly without end or sales pressure. In turn I buy far more cheeses than I would otherwise. We both win.
But then they turn to Wal-Mart and repeat a litany of alleged problems with employees, suppliers, and communities. My own experience with Wal-Mart is limited to one store in the small town where I live. But my experience doesn't match the alleged problems. I go there, the people, from the greeter at the door to the most junor sales clerk are friendly and willing to walk halfway across the store to help me find something. I talk to people who work there (away from the store) and they universally say that it is the best job they've ever had. Does the Wal-Mart experience depend on the store? Are the alledged problems just that, allegations? And for that matter, does every Wegman's have such an excellent cheese department? And what about Microsoft? Everyone (nearly) uses their products and most people hate the company. What does this say about their future? I guess we'll just have to watch and see.
This is a book that describes one way of doing business that has worked for a lot of companies. It provides a good insight into what these companies do.
Why "endearing companies tend to be enduring companies"Review Date: 2007-05-16
In the Prologue, when discussing The Age of Transcendence through which the contemporary business world is now proceeding, the co-authors (Rajendra S. Sisodia, David B. Wolfe, and Jagdish N. Sheth) suggest that it is "a cultural movement in which physical (materialistic) influences that dominated culture in the twentieth-century are ebbing while metaphysical (experiential) influences become stronger. This is helping to drive a shift in the foundations of culture from an objective base to a subjective base: People are increasingly relying on their own counsel to decide what the truth is...That shift acknowledges a long-suppressed idea in a world largely guided by Newtonian certainty that chemistry Nobel laureate Ilya Prigogine says is scattering to the winds: Ultimately, everything is personal."
Thus do the authors establish a frame-of-reference for the thesis of their book: That each stakeholder in an organization tends to thrive best when all stakeholders thrive. That is, no stakeholder group is more important than any other. "It is disciplined dedication to the well-being of all stakeholders that separates firms of endearment from their competition." Stakeholder relationship management (SRM), the authors suggest, can achieve and then sustain superior business performance that, in turn, will create n a decisive competitive advantage. They are convinced that SRM business models will increasingly be seen "as the most efficacious way to achieve sustained superior business performance in years to come" but only if (huge "if") the interests of all stakeholder groups are brought into strategic alignment.
Two Questions: Are all stakeholder groups of equal importance and do they have the same interests? Also, are all members of a stakeholder group (e.g. shareholders) of equal importance and do they have the same interests? These questions occurred to me as I read the first chapter, especially the brief discussion of the "distinctive" core values, policies, and attributes that firms of endearment (FoEs) share in common. Eventually, Sisodia, Wolfe, and Sheth provide answers to these questions, answers best revealed within the narrative.
If indeed "endearing companies tend to be enduring companies," how do the 28 FoEs that "made the final cut" for this book compare with the 11 companies praised by Jim Collins in Good to Great? "Over a 10-year horizon, FoEs outperformed the Good to Great companies by 1,026 percent to 331 percent (a 3.1-to-1 ratio). Over five years, FoEs outperformed the Good to Great companies by 128 percent to 77 percent (a 1.7-to-1 ratio). Over three years, FoEs performed on par the Good to Great companies: 73 percent to 75 percent." (FYI, there are no duplicates on the two lists.) As with the exemplary companies discussed by Thomas J. Peters in Robert H. Waterman, Jr. in In Search of Excellence, not all companies on any such list continue to meet the criteria that were the basis of their initial selection.
For me, some of the most interesting material is presented in Chapter 11, "Crossing Over to the Other Side." At one point, the authors cite Oliver Wendell Holmes's observation "I would not give a fig for the simplicity this side of complexity but I would give my life for the simplicity on the other side of complexity." They then quote one of my favorite passages in James O'Toole's The Executive's Compass:
"To move beyond the confusion of complexity, executives must abandon their constant search for the immediately practice and, paradoxically, seek to understand the underlying ideas and values that have shaped the world they work in. Managers who clamor for how-to instruction are, by definition, stuck on the near side of complexity."
According to Sisodia, Wolfe, and Sheth, the big challenge of the times is to transcend the zero-sum mindset because, given the profusion of new opportunities, absolutes (by nature limiting) are found everywhere on the near side of complexity. "They emerge from people's perennial quest for pat solutions, or `silver bullets,' as they are sometimes described. This is a key point because, as Sisodia, Wolfe, and Sheth explain, a zero sum mindset leads to the conclusion that one stakeholder group can only benefit at the expense of the other stakeholder groups...However, opportunities increase by an order of magnitude when the mind breaks free of zero-sum thinking."
There are specific reasons why endearing companies tend to be enduring companies and one of the most important is their having "the ability to transcend ruthless competition and embrace the fruits of cooperation [which is] the essence of evolved humanness."
Those who share my high regard for this book are urged to check out Bill George's Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value and his later book, True North: Discover Your Authentic Leadership, co-authored with Peter Sims. Also Michael Ray's The Highest Goal, Adrian J. Slywotzky's The Upside: The 7 Strategies for Turning Big Threats into Growth Breakthroughs, Enterprise Architecture As Strategy: Creating a Foundation for Business Execution by Jeanne W. Ross, Peter Weill, and David Robertson as well as Ram Charan's Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't, Lynda Gratton's Hot Spots: Why Some Teams, Workplaces, and Organizations Buzz with Energy - And Others Don't, Robert J. Herbold's Seduced by Success: How the Best Companies Survive the 9 Traps of Winning, Jack Alexander's Performance Dashboards and Analysis for Value Creation, and Michael Useem's The Go Point: When It's Time to Decide--Knowing What to Do and When to Do It.

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Help for anyone newly diagnosed with Hep CReview Date: 2007-08-26
helping patients, friends, and familyReview Date: 2006-07-21
This was helpful for a Teen who needed itReview Date: 2003-08-30
Hepatitis C by Montanarelli et al.Review Date: 2003-10-16
knowledge about Hepatitis A,B, C or the more exotic strains.
The authors describe a 6-7 week incubation period. Those
persons exposed have a 75-80% chance of infection with the HCV
virus and a 70% chance of developing the chronic form of
the hepatitis virus. In addition, there is a 10-20% chance of
developing the liver complication cirrhosis over a 20-30 year
period and a 1-5% chance of dying from a chronic liver condition. Hepatitis C is an RNA virus as opposed to a DNA
strain. Vaccination helps for the Hepatitis A and B strains
wherein 3 shots are administered over a 1/2 year period.
To reduce the likelihood of the disease, it is necessary
to reduce smoking , as well as exposure to all toxins.
The disease may be monitored with tests for bilerubin, albumin,
PT time and the anti-HCV antibody test. Treatment is enhanced
with reducing stress, commitments and responsibilities
until the condition is well under control. This work is perfect
for the layperson who seeks to prevent the disease or treat it
in the event of exposure and relevant symptomatology of
the disease process.
The First Year-Hepatitis CReview Date: 2004-05-04

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Authentic, easy, fun!Review Date: 2007-05-14
The food and the stories capture the essence of rural France--making the cooking, wherever you may be, pure delight a la Francais!
La Créme de la Créme!!Review Date: 2005-07-19
Bon Appetit!
Authentic, accessible and deliciousReview Date: 2007-02-22
Not only are the recipes authentic and accessible, but the stories Ms. Loomis tells about how food is raised and grown -- how seriously the farmers and growers view their work -- ring absolutely true to my experience living in France. I've never found another North American book so true to real French family food.
Especially useful are recipes for small things that one can take for granted at any supermarket in France -- creme fraiche, sucre vanille, quatre epices, etc. -- but that are hard come by in most US or Canadian stores. You can substitute other ingredients (sour cream for creme fraiche) but it's not quite the same; the effort the author took to include everything needed to reproduce the authentic experience is another reason this is my favorite French cookbook. I can't recommend it highly enough.
practical and diverseReview Date: 2005-03-10
GLIMPSES INTO ANOTHER WORLDReview Date: 2005-06-22
The farmers' pride in the quality of their produce and livestock, and the care with which Susan Herrmann Loomis specifies exactly what kind of oranges, or chickens or asparagus are to be used in each recipe inspire a very unAmerican way of viewing cooking and eating, in which only the finest ingredients are perfectly cooked. The descriptions of the walnut farms, the Bresse chicken farm, the vanishing family farms are evocative of a great foreign film. After reading this book cover to cover, I feel as though I've had a course in French rural culture--with refreshments. Highly recommended!

A fun tour through aerodynamics if you like the mathReview Date: 2007-02-28
Very few downsides: a few typos and no answers to end-of-the-chapter problems.
OutstandingReview Date: 2006-05-15
My Most-Used Aeronautics Reference BookReview Date: 2007-03-11
Fantastic Aerodynamics ResourceReview Date: 2007-02-16
Fundamentals of Aerodynamics, by John D. Anderson, provides an excellent foundation in aerodynamics for engineers. Presented at the graduate or senior undergraduate level, this book covers all of the fundamentals in a student-friendly manner that also works well as a professional reference.
Dr. Anderson has quite a gift for placing information in appropriate contexts - both technically and historically. The book is well organized and promotes learning by laying a solid foundation and then building on that foundation. The sample problems presented through the chapters are clear and effective at illustrating important points.
Major topics include: Incompressible non-viscous flow, Compressible flow, and Viscous flow (including an introduction to boundary layers). Significant time is spent on potential flow theory and it's application to the prediction of lift and induced drag.
Also recommended for students of aeronautics are Dr. Anderson's other titles, including:
- Introduction to Flight
- Modern Compressible Flow with a Historical Perspective
- Introduction to Computational Fluid Dynamics
Excellent BookReview Date: 2007-03-19
"Fundamentals of Aerodynamics" is an excellent book by a knowledgeable author that provides the basic know-how and skills that an aeronautical engineer will find useful and helpful. The book is well written in a readable and easy to follow format that provides the reader with a comprehensive overview of aerodynamics. The author reinforced his message with numerous helpful examples and several illustrations which should help the reader to grasp the aerodynamics concepts and principles.
This is among the best aerodynamics books on the market for those studying the subject. You will find the aerodynamics concepts and theory well presented and explained.
This is recommended reading for those studying aeronautical engineering at undergraduate level. Practicing aeronautical engineers will also find the book to be a useful reference.

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Excellent bookReview Date: 2008-09-10
Sausage recipeReview Date: 2007-08-08
In the beginning God created meat. Man cured it; and it was good!Review Date: 2008-02-15
This book should be called, `The Bible of Cured Meat!' It contains or reaffirms or explains in-depth everything I have ever read or heard about dry curing meat. (Not to mention every other curing method known to man.) It not only tells you what you need to do, it lets you know what your results will be if you stray either way on a temperature or ingredient; very helpful for trouble shooting, or keeping you out of trouble if you are trying a new cure.
I like the brief history behind each of the curing methods and their places of origin. I also appreciated the FDA discussion and where cured meats are at in the U.S. and abroad.
As always, I find that the cover jackets of these books look like you are going to find a national geographic photo essay inside and then when you open them you only find a few pages of glossies. This book is no exception; it's lacking in actually production photos which I find almost as helpful as the written text.
I think it would be safe to say that Rytek Kutas' book is the authority on meat curing. I think every other book I have is just suplimentary.
Great book well worth the money!!Review Date: 2007-12-07
Very Detailed Book On Sausage MakingReview Date: 2008-01-20

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A great intro to freshwater biologyReview Date: 2008-11-04
The illustrations are superb. You don't need a college level understanding of chemistry or biology to read this, but the biology would help. This book stays on topics specific to limnology addressing substrate, water chemistry and other topics. You'll learn about lotic and lentic and other words to confuse your friends and spell checker, and impress the biologists within hearing distance. The only thing it runs short on is variety of bugs. But at 400+ pages adding the somewhat less common would create quite a tome.
The first section is the only part that needs to be read from beginning to end the rest is written for reference starting with illustrations, then going into detail first on the order, then on specific (common) families. You wouldn't want them all, this part takes up more than half the book.
A great book for a hobbyist that isn't afraid to put plants in an aquarium and find out what else nature keeps in its limnos. Best of all you won't have to feed your fishes after reading this book. They'll feed themselves after you've collected a few invertebrates to fill out the food chain.
Excellent GuideReview Date: 2008-05-29
This guide is well-written and not too difficult to follow, even for the beginner. There is a focus on stream ecology and some tips on how to collect and identify various species. Be clear - the focus of this book is not specifically on fly-fishing, but more of a biological guide to aquatic invertebrates.
For a beginner, this book is a great place to start, but is also a nice reference for those with a little more experience. The color drawings are detailed enough to help determine the differences in various species. All in all - Excellent Book.
Excellent for Aquatic NaturalistsReview Date: 2007-11-26
A Guide for to Common Freshwater Invertebrates of NAReview Date: 2007-09-07
Easy to use, beginner to entomologistReview Date: 2007-06-07
A definate must have for nymph fishermen as well!
Well done for a price that doesn't take a bite out of the pocketbook!

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Collectible price: $14.00

Wonderful cookbookReview Date: 2008-09-30
Wonderful--reads like a bookReview Date: 2008-02-27
Hey, Hay DayReview Date: 2008-04-27
The BEST cookbook ever--and I have 50 other cookbooks!Review Date: 2008-03-28
Delicious, Fresh, Original RecipesReview Date: 2007-05-13

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Collectible price: $52.00

HopeReview Date: 2003-09-03
The Title Says it All - This Book is All About HopeReview Date: 2005-06-06
In "Hope", Joel Rothschild describes his life (his struggles & his joys) since he was diagnosed with full blown AIDS - which was nearly 15 years before the writing of this book! In it, he shares what he's learned about the importance of living each day as if it's your last, as well as how your thoughts have a direct impact on your experiences - "as a man thinketh, so he is...".
I would highly recommend this book to everyone - it is very uplifting, and has a lot to offer each & every one of us.
Thank you Joel for taking the time to write this book!
Hope - another amazing and inspiring bookReview Date: 2003-08-26
Hope: A Story of Triumph, delivers exactly thatReview Date: 2003-07-18
Magnificent Life Lessons in HOPEReview Date: 2004-09-22
Each of us has the opportunity to reinvent and redefine our lives when going through a major challenge or loss in our lives. Often, we don't seize it willingly, and instead let ourselves walk unconsciously through our healing. Joel Rothschild offers a path of awareness, a path of conscious choice for living a life with meaning, purpose and grace.
Through his own multitude of challenges, Mr. Rothschild has given us the gift of wisdom gained the hard way, or shall I say, the "heart" way. No other book that I have read in the last l0 years has stated so much, and so eloquently, what I have come to believe about life's lessons.
All suffering and pain has meaning and purpose. For me, I have had to experience several life challenges to feel the truth of this statement, to my very core. In his book, Joel Rothschild illustrates this so beautifully, and we are elevated by his faith and trust in the life process.
He states that "These days all people seem a little more beautiful." Thank you Joel for shining your light so brightly and allowing it to be the mirror for us to see ourselves more clearly!
Marcia Breitenbach[...]

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Looking for your Soulmate - Start by reading this book!Review Date: 2006-11-04
Joyce Dolberg Rowe has done a great job with this book and anyone who reads it will not only have a better understanding of how to find their soulmate...they will also learn all about their own personality and discover the person that they really are!
Soul Helpful!Review Date: 2006-11-06
Easy to Read, Easy to Understand and Easy to ApplyReview Date: 2006-11-02
How to Find Your SoulmateReview Date: 2006-10-07
I read Soulmate on a plane from New York to Washington and couldn't put it down. Rowe's advice is smart, supportive and heart-wise.
I especially appreciate chapter 14 "When to Have Sex and the Warning" where in an honest straight forward tone brings to light what is important before becoming sexual with a partner.
Rowe takes us thru first to third dates and helps us become bold, discerning and discriminating in declaring our intention to find a mate. Reading this book I think any woman will be more prepared to begin her search for partnership.
Soulmate is a breath of fresh air in the relationship literature.
Finding Your SoulmateReview Date: 2006-10-05
Joyce Levine, author of Breakthrough Astrology, Transform Yourself and Your World, Beginner's Guide to Astrological Interpretation, and Meditation tape series.

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Loved it!Review Date: 2008-10-09
Awesome BookReview Date: 2008-09-05
Required reading for work / life balanceReview Date: 2008-01-12
I Almost Cried at the Ending!Review Date: 2007-11-17
Excellent. Must read for positive refocus.Review Date: 2007-10-08
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The authors start by identifying and studying the practices of comanies that honor and serve their customers, employees, suppliers,partners, investors and even the commuities in which they operate. After identifying 28 companys which score high marks in these areas, then and only then do the authors take a peek at the bottom line performance of this group. They then compare these bottom line results with their counterparts which are driven by the traditional and singular focus of shareholder wealth.
The results are eye opening as the FoE's profit performance is 8 times that of those companies which compulsively and almost exclusively pursue the bottom line in the interest of shareholder return. The book makes a compelling arguement that nice guys (business people) can finish first and that by paying attention to its stakeholders rather than just its shareholders a company can excel even beyond the paragons described in the works of Jim Collins.
Firms of Endearment is an excellent work and should be included in the curricula of business schools around the world.