Resources Books

Breakaway Management articulates what's true about workplace behaviors: all people have them and they are less than ideal. People bring along their less than ideal histories (Managers are people too!) and create barriers to change that keep organizations or work groups stuck. The dysfunctional patterns can be identified and named, openly dealt with, and constructively managed. The tools provided in this book help to talk about what's real in the workplace and that's a common sense approach that experience teaches works well

Finally, the fix-it for dealing with those "people problems" that ultimately cause organizational ineffectiveness and failure! Dr. Jones spends just enough time outlining the origins of dysfunction and the widespread impact of dysfunction to convince any business person that it is this dysfunction we must focus on first in our organizations--and not our structures or policies or procedures. Throughout his book, Dr.Jones develops the pathway for any manager to deal respectfully and responsibly with dysfunctional behaviors. No matter how rampant the dysfunction in your workplace, Dr. Jones has beautifully and practically developed the "way out" for managers so they can implement and foster the "way back" into functional behaviors which, ultimately, creates the "way to" organizational success.

Very insightful;full of useful strategies and information. Dr. Jones style is humorous and very down-to-Earth. Chapter 5 was a real eye-opener. I now have a better sense of how to approach discussion of the issues we've been avoiding for so long. Our Thursday morning staff meetings will never be the same. If you supervise 1 or 1,000 people, this book is for you!! John A. Wilson, Area Group Manager, DMS. Inc., California

Truly explains the the reasons behind the time, treasure and pain that Corporate America has endured through the misdirected and failed implementations of Total Quality Mangement, Teamwork, Re-engineering, Downsizing and Right-sizing that has prevailed through the 80's and 90's. This text offers the reader a practical, no-nonsense approach to many of the obstacles that prevent the successful implementation of continious improvement efforts in terms of viewing the organizaiton from the perspective of Dr. Tom Jones who has laced the pages with no-nonsense advice for understanding and improving your organization's effectiveness. If you're in a position to lead people and "been there and done that," I suggest that you re-assess your organization through the "hands on "experience and techniques conveyed by Dr. Jones...You'll find it as impacting and insightful as "The Goal" (Eli Goldratt) and potentially more effective than the scores of business books offering "silver bullet" solutions to the complexities of organizational life in the 90's

Many managers go home each night feeling sick, frustrated and demoralized from facing a daily struggle to reach goals and improve performance in a dysfunctional workplace. The practices they have used effectively in the past are not working, their people seem confused and hostile, and the job is suffering. This book is written for them. It is packed with ideas and techniques for overcoming the barriers to productivity that these managers face. Identifying the symptoms of dysfunction and specifically outlining steps to overcoming them will give managers increased options and tools that can bring the whole workplace team to a new level of productivity

This is a powerful and concise book. Within the book are the equations and succinct explanations of for example, how the demand for bananas causes long term cycles of forest destruction as workers immigrate into banana production areas and eventually are forced out of plantation work with the only option of clearing additional forest for their own survival.

The authors also make a clear presentation of the problems of small pristine tropical park reserves in a sea of agriculture showing reduction of biodiversity as compared to landscapes that may be less pristine from mild to moderate farming and logging having more sustainable biodiversity. Here the argument is presented that less intensive agriculture (shade coffee,small plot farming) may both diminish poverty and loss of biodiversity.

Other books that relate well to the subject of social justice and biodiversity preservation are: The Burning Season: The Murder of Chico Mendes and the Fight for the Amazon Rain Forest by Andrew Revkin; Requiem for Nature by John Terboough; and Contested Nature: Protecting International Biodiversity and Social Justice in the Twenty-First Century by Steven Brechin.

"Breakfast of Biodiversity" by John Vandermeer and Ivette Perfecto is a critical analysis of the myriad forces that are driving the destruction of the world's tropical rain forests, with particular emphasis on Central America where the authors have been engaged for many years of hands-on research and field work. The authors write in this, the 2005 second edition about the important insights and lessons that have been learned since the book's first edition published in 1995. Presenting knowledge gained through both scholarly research and their own practical experiences, the authors help us understand that narrowly-focused solutions to solving environmental problems will inevitably come up wanting in the absence of wider, more meaningful socio-political changes. The result is a sobering but ultimately empowering text that allows us to better understand both the challenge and the promise of saving the earth's remaining rain forests.

The authors explain how rain forests are neither fragile nor stable, discussing how rain forests can recover relatively quickly from short-term disruptions such as clear-cut logging operations but can suffer long-lasting damage from industrial agriculture and, of course, urbanization. We come to appreciate the wide variety of rain forest types as well as their common characteristics, shedding light on how humans might be able to make better strategic use of the land and live in harmony with the rain forest.

The idea that managing land under cultivation in a sustainable and socially equitable manner appears to be a surprisingly effective proposal when compared with the oftentimes ineffective method of land conservation that has often been favored by mainstream environmental groups. In fact, the authors compare the fate of rain forest lands over time to make their point: in Nicaragua, more rain forest had been saved as a result of the progressive land redistribution policies of the Sandinista government that in Costa Rica, where market forces have compelled the poor to convert so-called protected areas of the rain forest to farmland. Unfortunately, when the Sandinistas lost power in the 1990s, the neoliberal policies favored by the succeeding administration quickly unraveled these gains and resulted once again in an accelerated loss of rain forest lands.

However, the authors are hopeful that the anti-globalization movement can help to unravel the dense web that connects international capital with third world indebtedness, arguing that if inequality can be minimized then the poverty that drives desperate people into the rain forest can be curtailed. Therefore, the authors hope that their book will compel environmentalists to unite with social and political activists in an united effort to call for meaningful change in the world economic system. While this may be a tall order, the penetrating analysis contained in this exceptional book suggests that such a strategy is the only credible solution to solving one of humankind's most formidable problems.

I highly recommend this accessible, informative and enlightening book to everyone.

Wonderfully researched, if sometimes dryly written. If you like this book, then you'll likely find something interesting in the coffee-table book, Costa Rica: The Last Country the Gods Made.

The essays, " New Conservation in the Costa Rican Parks System" and "House Made of Rain" touch on many of the things discussed in Vandermeer's text.

A slim volume that pack a punch.It highlights the global nature of the problem, stressing that rainforests can and indeed do regenerate, but not if the disturbance is too great.
Food insecurity and lack of land tenure are cited as important driving forces, and conventional, purist models of conservation, while satisfying the hopes and desires of lobbies in the wealthy developed world, fail to address the human dilammas that are so important.
A 'Political Ecological Strategy' if offered as a solution that takes heed of all the strands of the 'web of destruction' both in a local and a global context, and although not suggesting that the future is 'rosy', it does offer a glimmer of hope.
A book to be thoroughly recommended to all those who are interested in the future of the rainforest, its people and the planet.An excellent read.

As a professional in the environmental area in Central America, I applaud Vandermeer and Perfecto's explanations of the workings of man in the humid tropical forests of our region. These are not easy issues, yet they manage to leave the reader with a sense of the urgency without oversimplifying or becoming preachy. This book is best for someone who is really interested in the political ramifications of US policy in the tropics, or for someone interested in working in the environment overseas.

Here are the contents of the book:

Part I: An Introduction to eBay for Buyers and Sellers
Chapter 1 - Getting Started
Chapter 2 - Research: Don't Buy or Sell Without It
Part II: Buying Antiques and Collectibles on eBay
Chapter 3 - Finding Antiques and Collectibles on eBay
Chapter 4 - Buyer Be Aware: What to Know Before You Bid
Chapter 5 - Bidding Strategies
Chapter 6 - I Won an Auction! Now What?
Chapter 7 - Working Through the Bad Buy
Part III: Selling Antiques and Collectibles on eBay
Chapter 8 - Setting Up Shop on eBay: Getting Started Selling
Chpater 9 - Titles, Descriptions, Photos and More
Chapter 10 - Setting Your Starting Price, Understanding eBay's Fees, and Creating a Basic Listing
Chapter 11 - Managing and Completing the Sale
Chapter 12 - Standing Out in a Comptetitive Market
Appendix - More Helpful Resources

More and more, I meet people who are selling things on eBay. Here's a book that spells out how-to and reduces it to a manageable level.
Here are the contents of the book:
Part I: An Introduction to eBay for Buyers and Sellers
Chapter 1 - Getting Started
Chapter 2 - Research: Don't Buy or Sell Without It
Part II: Buying Antiques and Collectibles on eBay
Chapter 3 - Finding Antiques and Collectibles on eBay
Chapter 4 - Buyer Be Aware: What to Know Before You Bid
Chapter 5 - Bidding Strategies
Chapter 6 - I Won an Auction! Now What?
Chapter 7 - Working Through the Bad Buy
Part III: Selling Antiques and Collectibles on eBay
Chapter 8 - Setting Up Shop on eBay: Getting Started Selling
Chpater 9 - Titles, Descriptions, Photos and More
Chapter 10 - Setting Your Starting Price, Understanding eBay's Fees, and Creating a Basic Listing
Chapter 11 - Managing and Completing the Sale
Chapter 12 - Standing Out in a Comptetitive Market
Appendix - More Helpful Resources

The book came so fast that I thought it was teliported!
Great price for very useful, informative information.
Thank you!

Just when you think you know Ebay out comes a great book that teaches you even more. A great learning book for the beginner and for the advanced auction seller. Don't miss this book. Great writer that writes so everyone can understand.

Good book if you just start to use ebay, but it is not offer much to e-bay users that are already familiar with standard features in e-bay. For example if you like to know, how to use web site to add pictures to your listing or like to know, how to write HTML to make your listing more organized, this book would not help. however, I will keep this book in my liberary as a referance for a few tips that I found usefull.

Job hunters nowadays must use the internet in their job search but it can be "needle in a haystack" time if you don't have good reliable navigational tools. Crispin & Mehler have provided a great roadmap in their book Career X Roads. When I was searching last year, I used their book constantly. It's a great help for career coaches too who are helping others to find the right web sources to further their job search.

The latest version of CareerXroads continues to be the definitive source for job seekers and recruiters using the Internet. This outstanding reference enables the reader to determine, quickly without wasting valuable time, which are the best web sites to review for job opportunities and the resumes of qualified candidates. In addition to the directory portion of the book, there are many helpful articles on career management for both the job seeker and the recruiter. Whether you are looking for a new opportunity or searching for the best candidate to fill an open position, don't go on the Web without CareerXroads!

Even better than last year's edition.

A thorough reference for anyone interested in advancing their career or anyone in the career management business. Crispin and Mehler review over 500 job, resume and career management sites on the web. In addition, they provide some excellent articles on the subject of career management.

The book is a "must" for anyone in the job market, as well as all Human Resource Professionals.

Would you go to the supermarket without a shopping list? Could you board a commercial airplane flight without a ticket? You wouldn't have the gall to attend a wedding without offering a gift, would you? The answer to these questions is a resounding "No, of course not!" Likewise, at least to my mind and experience as a professional recruiter and staffing manager (and sometimes job seeker), it would be folly to engage in a job search or candidate search without first consulting Cripin & Mehler's "CareerXroads". Within its 435 pages, the authors successfully manage to review more than 1500 internet sites that focus on the ever-widening and complex world of jobs, resumes and career management. The authors' research and insights are presented clearly, in relevant and concise language that every reader should find invaluable. The payoff in saved time, effort and increased efficiency is priceless. Every passive or active job seeker and every hiring manager, recruiter or staffing professional should clear space for "CareerXroads" on their bookshelves and refer to it, daily. Read well and prosper.

This is the job hunters bible. For those looking for a new job, this book has it all. Everything you need to find your next job. If you are an employer or recruiter the listings and reviews of hundreds of job sites will help you target your search to find the best candidates.

This is a reference I keep on my desk at all times. I have used it in my job and have used it to find new jobs. I would highly recommend it for anyone looking to stay on top of the rapidly changing job market.

By applying the guidelines found in Afsaneh's Change Thrivers, I have learned to recognize, embrace, and employ the forces of change in my life. From finding love, enduring divorce, losing a job, and becoming an entrepreneur, the process of managing change in my everyday life has been guided by the principles that Change Thrivers outlines so clearly.

This is a book to be read again and again. It helped me so much when my life was turned upside down during my divorce. It was so helpful that when my brother and his wife separated I bought them both a copy. There are a ton of exercises that make your brain think of things in a whole new way. It forces you to think outside the box and helps takes the emotion out of important life changing decisions. This is not just a lot of philosophy but a hands on guide with worksheet pages that allow you to create the life you want. Let's face it we are all changing and at a record pace. Twenty dollars is a small price to pay for this kind of help.

Change is a part of my daily life as a systems analyst. Change Thrivers helped put this into perspective for me. I would recommend it to anyone who works and or lives in a constantly changing world. The exercises are clear and easy to follow. Ms. Noori gives great examples from her rich and greatly changing life!

This book is a wonderful way for Afsaneh Noori to share some of her gifts and talents. Public Speaker, Teacher, Counselor, Author, I consider Afsaneh to be a "Physical Guide" because she has a unique gift of guiding souls during their physical time on earth. Change Thrivers is a resource I will turn to time and again.

If you ever get the opportunity to hear her speak; you will be amazed at her insight.

Most books out there have you sitting in the audience listening to a lot of professional advice, leaving you to have to figure out exactly HOW to repeat it on your own. Change Thrivers actually gives the self-studier the tools to work through the phases of change and the person doing the action is you. I would recommend this book for personal and professional types, for profit and non-profit sectors, for leaders, employees, and parents. The difference with this book - when you are done - it won't be just another book on your shelf, you will have completed the steps necessary to move through what could be your most difficult situations.

This book clearly articulates a strategically important concept. As the Chief Strategy Officer of a company in an industry that seldom dares to be strange, I hope that no one else in my industry reads this book. Implementing the ideas in this book will become my competitive advantage.

The correct platitude often offered up by a company is that their people are their most important asset and competitive advantage. But in reality, most staff is like electricity... you can't run your company without them, and it's the entry level cost of doing business. In Change To Strange: Create a Great Organization by Building a Strange Workforce, Daniel M. Cable examines how to create a "strange" workforce that actually *is* a competitive advantage over your rivals. It all comes down to your definition of "strange"...

Contents:
Preface; Be Strange. Be Very Strange.; Shine a Flashlight into the Black Box That Exists Between Your Workforce and Beating Your Competition; Organizational Outcomes - How Do I Know I Am Winning in the Way I Want to Win?; Performance Drivers - What Must Customers Notice About Us So That We Win?; Strange Workforce Deliverables - What Our Workforce Does to Make Customers Notice and Love Us; Job Specific Strangeness - Different Deliverables from Different Jobs; Strange Workforce Architecture - What Systems Will Produce the Deliverables I Need From My Workforce?; Strange Workforce Architecture - Breaking Out From the Pack; Strange Workforce Architecture - Taking the Next Step; The Magic of Metrics - Creating and Implementing Measurement Systems;Conclusion; Index

The "strange" that Cable talks about here is a workforce that obsesses about one or two key items that make a difference to the customer. For example, Whole Foods has a workforce that is obsessive about their product and presentation. These people can tell you just about anything you want to know about what they sell, because they believe in it completely. Their hiring systems are geared around making sure that new people coming into the system share that same obsessiveness, and the group is rewarded based on how well each person does. If you're not pulling your weight or if you're not obsessed like everyone else, you'll wash out. It doesn't mean you're not a hard worker or aren't cut out for working in food retail. It just means that you're not "strange" in the way you need to be to work at Whole Foods. This differentiator often is considered crazy or uncopyable by the competition. But since the customer loves it, Whole Foods has a niche all to themselves. And their people truly *are* a competitive advantage for them.

The other issue that makes this difficult is the measuring and metrics. Getting information from your customers about the few things you want to be strange about is hard work. The numbers often aren't easily obtainable without putting some effort into it. Which is another reason competitors don't want to follow that direction, and why changing your workforce to a strange workforce isn't easy. But if you want your company to stand out and be different/strange, it's a requirement to be able to track those factors and measure your people against them. Otherwise you may end up with good solid people, but just not ones that are strange in the areas in which you want to be viewed as unique.

This book also struck me as something you can do for yourself and your skills. Perhaps you want to be known as someone with an obsessive attention to deadlines, design, or quality. You could use this same technique to find your own strange quality/qualities, figure out how to measure it, and them shape yourself into a competitive advantage over others...

While I don't expect an overwhelming majority of companies to run right out and change their HR departments to match this model, reading Change To Strange will at least open up that small window of doubt about whether you really are hiring people who are a competitive advantage for you and your company.

In less than 175 pages, Dr. Daniel Cable delivers something "strange"; a 'how-to' book that nails the organizational performance connection between strategy and people! Written in a direct, talking style, by a Professor whose writing implies he is fun to learn from and with; this book argues the benefits of strategic differentiation and then explains in practical terms how to link effective strategic performance drivers to the people who must deliver that differentiating strategy. Using the term "strange" to emphasis the differentiation element of a successful strategy, the professor uses his 'strange workforce value chain' to show the steps from strategic theory to customer value creation.

1. Organizational Outcomes - three year out lagging indicators of strategic success.
2. Performance Drivers - what customers need to notice for the strategy to win.
3. Strange Workforce Deliverables - ways your people must be `strange' to make the performance drivers happen.
4. Strange Workforce Architecture - design and construct of your people management systems cause your workforce to be `strange'.

An obvious fanatic on measurement as the way to speak strategy with an organization, Dr. Cable noticeably understands the difficulties, time and hard work involved (as well as the many nuances) with creating and maintaining an organization's connection with its strategy. In fact, he is so concerned about the need for an understanding of the specifics, that he holds his favorite chapter, "The Magic of Metrics", for the final chapter of the book. In the meantime he covers "Job-Specific Strangeness" where he distinguishes the strategic leverage of jobs (not leadership positions); sorting them into executor (direct deliverers of 'strange'), operator (essential players in creating value), and outsourcer (cannot be linked to `strange' performance drivers) positions. In subsequent chapters he explains his "Strange Workforce Architecture", supplementing the specifics with numerous examples of 'strangeness' in action.

From uncovering the 'strange' performance drivers of a 'strange' strategy, to hiring and managing the `strange' people who fit with a 'strange' strategy's delivery, the professor conveys a compelling and instructive narrative. This book is recommended for anyone who has used or considered the balanced scorecard; it will put you on a 'strange' and better path.

Dennis DeWilde, author of
"The Performance Connection"

In this book, Cable puts forward a very interesting idea that more managers should have the courage to take seriously and perhaps even execute. The point is that managers should make a concerted effort to hire people that are "strange" rather than those that are similar to all other potential hires. His point is that conventional thinking and execution is inherently limited in the level of success that it can achieve. By strange, he does not mean "weird" or disturbed, the term is used in the sense of being capable of doing constructive and successful thinking outside the box.
Several examples of companies that have adopted such methods and are very successful are presented. One of the best is an explanation of the career of major league baseball general manager Billy Beane. Beane's position is that the standard criteria used to evaluate baseball talent are simplistic and incorrect. Since he rose to the position of general manager of the Oakland Athletics, Beane has fielded a team that ranks at the bottom in terms of salary and near the top in terms of wins. Much of his emphasis is on the "quality at-bat" where a player forces the pitcher to make extra pitches and is willing to accept a base-on-balls, even when there are runners on base.
Since this is a skill undervalued by all other teams, this has allowed Beane to acquire players for much less than other teams are willing to pay them. By molding the team in that image, he has developed a very successful team, although the Athletics have had a difficult time winning games in the playoffs. Given the current financial inequities that exist in major league baseball, this is truly a major success story that others should pay attention to.
Another example is the policy of Home Depot to hire contractors to work in the appropriate sections of the store. Therefore, when the do-it-yourself customer comes in, the person helping them is very knowledgeable and can provide the highest level of customer service. This service translates into an enormous competitive advantage over other stores and can increase sales several orders of magnitude over the extra salary expenses.
To his additional credit, Cable also is clear in stating that hiring "strange" employees is not for everyone. It requires courage to be willing to adopt a novel business or a non-traditional approach to an old one. In nearly all cases, the initial expenses are higher than in other areas and exterior observers are generally very skeptical of the new and novel ways of doing business.
I once participated in a faculty development seminar entitled, "A Whack on the Side of the Head." The purpose was to try to get us to think of new and novel ways to present our material. This book reminded me of that seminar, demonstrating that while going down a different path can be extremely challenging, it can also be very rewarding. From personal experience, those rewards are more than monetary; there is a form of satisfaction in being successfully different that is like no other. Perhaps the key to your success can be found in this book.

Companies often give a lot of lip service to the value of their employees but then go about treating and using everyone just about like every company treats and uses its employees. That is, with indifference and standardized "best" practices. Unsurprisingly, when an organization treats its people just about the same as every other company treats its employees (as inputs to be standardized and minimized), its dreams of having the company be something special, valuable, and unique are seldom to never realized.

Daniel M. Cable tells us that only a strange workforce, that is one that doesn't do things like everyone else, one that knows and has confidence in its uniqueness and specialness and in its goals and methods, can create something that is special, unique, valuable, and with a sustainable (ongoing - but adapting) advantage in the marketplace. Cable explains how and why your workforce can become something valuable and a driving force behind your success.

He starts off the book showing us how we too often treat our employees and the whole HR process as a kind of black box that just happens. We assume that if we are following the laws and standardized HR processes and avoiding being sued we are doing a good job. When we turn things around and start to view this whole concept the way the author frames it we can see that this kind of idea is indeed absurd. It is like building a process to build standardized widgets that claim no special qualities in the marketplace and then later wondering why, despite our fine leadership, those widgets fail to gain special attention in the market place or market dominance.

What I like about this book is the way Cable plays with our perceptions along the way. This is not your standard business book. He asks us questions that seem odd at first, and then we realize that is the point. Have you ever looked at the back of your hand and for some reason your perception changes and it looks a different size to you and in some ways quite different than it ever had before? That is what this book will help you achieve with your workforce. The author admits that building a "strange" workforce takes a great deal of effort and probably will take some time to achieve, but if you want to be regarded as special by your customers you have to be special. And to be strange (not normal - not typical - not ordinary) you have to have strange people working for you who have a strange sense of mission. This requires you to hire strangely, train strangely, measure performance strangely, and provide strange products and services (that is, surprisingly good and surprisingly desired products and services).

Cable provides a simple framework for this complex process and shows us how achieving this strangeness will get us noticed in the marketplace, allow us to satisfy our customers, and avoid the stagnation that often comes with initial success. The old tragic story of sticking with what works until it kills you has to go.

One of the great complaints among employees today is that they don't matter to management. Employees see through the rhetoric and that is why most companies are not only boring to work for, they are boring in the marketplace. Here is a way to turn that around and energize your company by unleashing the real power in your workforce. Of course, once you head down this path, not all your employees will go with you and there will be some significant turnover. Even good "ordinary" employees have to go. Because they provide inertia against becoming successfully strange.

So, get strange.

My aunt bought me this book for Christmas when I was about three or four, back in the late 70's when it was new. I loved it. It was my favorite book. My mom used to read it to me over and over again. I still have it, even though saddly the original cover is no longer with it. And I will never get rid of it. To this day I still every once in a while pull it off the shelf and read it, remembering those nights long ago when my mom was reading it to me. This is a great book, and if you can find a copy of it somewhere, I would highly recomend picking it up.

This was my favorite book when I was little. My father read it to me over and over again until I had it memorized! The repetition is wonderful for young readers; even if your children can't read, Jeffers' illustrations are enough to make anyone a little sleepier. I still dream of ending up in the treehouse at the end of the book. It's a pity Close Your Eyes is no longer in print.

My son loves this book and it's a great way to prepare him for bed. Its words are simple and easy to remember. He's already memorized parts of the book (as have we). And the pictures are great. Colorful and full of recognizable objects and animals. My son actually anticipates each page. I'd recommend this book to anyone who uses reading stories as part of the bedtime ritual.

Over the years of reading books to my children, Close Your Eyes became both my favorite and my daughter's. The lyrical story is told on two levels, perfectly complimented by the illustrations. As a father, I identify with the dad in the story. My daughter is in college now, but we occasionally recite the story to eachother in our correspondence, and still treasure the countless bedtimes that we read this book together. It is, indeed, the perfect gift for new parents.

The lyrical poem and duel illustrations make this book a treasure. Susan Jeffers' illustrations of a father and his child's bedtime struggle add a whimsical touch. We have read this book so many times both my girls can recite it word for word. My eighteen year old daughter is threatening to steal the book when she leaves for college in the fall. I am browsing for additional copies in case she follows through on it.

I work as a Communications Specialist... sounds impressive, but really it is all about listening...and this book gives real world examples and steps for improving how you communicate change in your company. Perhaps I enjoy it because it supports my own theory that a chat or memo from the CEO is nice, but who is the guy/woman? really?...the immediate supervisor is the one I interact with everyday... that person is the key to clear communication and the conduit to change.
This is an easy-to-read book, presenting clear practical solutions.

After years of being force-fed communications theories that didn't work, it was a real joy to see reality documented. The solutions presented are too simple to be acceptable to anyone more interested in documenting "quality" than running a business. These "rules" help: they work in practice (when was the last time you heard that about a communications theory?): and they will change your world.

Nearly every CEO of a large corporation believes that words directly from his or her mouth will inspire front-line employees. Five decades of research show just the opposite, explain consultants and authors T.J. and Sandar Larkin. Their investigations emphasize the importance of communicating change through low-level supervisors, a group that has more credibility with front-line workers. They maintain that CEOs must go beyond simply telling supervisors what to do; they must also listen to these key employees and empower them by taking their suggestions seriously. The authors provide plenty of real-world examples to bolster their case. We recommend this clearly constructed argument to CEOs and to anyone charged with communicating with large numbers of employees. This engaging treatise, a classic, is ready to persuade its next crop of managers.

I'm an academic--a professor of corporate communication--and this is one of the few books I recommend to students in this area. Larkin bases every one of his assertions on applied research in organizational communication--very refreshing from the "I did it in my organization, so it must work in your company" perspective of most business authors. Larkin also completely shatters myths around traditional corporate communication practices (e.g. the executive should communicate directly to employees around major change areas), and bases such assertions on research in the area *plus* his own consulting experience (of which he has a great deal). My students also loved this book. If you buy one book on employee/corporate communication, this is the one.

My line of consulting has a lot to do with change management and communicating change so this was a good book to refer to for additional ideas and tools for the toolkit. One of the chapters that sticks out in my mind is the one that talks to how people prefer to hear certain types of messages (e.g. from their direct mananger, through an email, at an all hands meeting etc) The author uses actual data from surveys to back up his ideas which I fpund helpful - not only in helping me recommend certain vehicles for communication but also convincing others. Good resource.

I purchased this book in 1993 after I had read an obscure newspaper article that The Hay Group had tried prevent the book from being imported into Australia.
My HR savvy told me that it must be good.
I have used it constantly ever since.
It has been my defense when arguing with Union Officials about what is and what isn't a Competency.
It enhanced a propriety Recruitment System
I have used in Sales Mangers coaching
I have used in Sales Training programs
It supports a a new and different way of designing Position Descriptions
It supports a behavioral based Performance Management System
It is a question I ask when interviewing aspiring HR professionals
It helped my daughter obtain a number of HD's in her University course

It is now 15 years since I bought the book and I am still using it

Highly recommended

Michael Minns Australia ++ 64 2 98991564

I have studied and used dozens of books on the topic of competencies, and many are useful, but this is the one I return to most often. My copy of this book is ragged, dog-eared, coffee-stained, and marked by many colored tabs for quick reference. Competence at Work changed my approach to human resources, and I actually earned some national honors and recognition for innovations in assessment and workforce planning by using it as a guide. It yields an effective understanding of competencies and how to apply them in processes such as recruiting, selection, development, performance management, succession, and workforce planning.

Some insights and tools in the book are particularly valuable:

Criterion sampling:
Compare high performers to average performers in order to understand how each performance group achieves their different levels of success.

Operant measures:
Measure how people operate in the real world as opposed to how they respond to a list of multiple-choice items. It describes Behavioral Event Interviewing (BEI) as the preferred approach, but you might have to access other sources for a complete understanding of the BEI.

Competency definitions and scales:
These alone are worth the price of the book. Based on behaviors that are empirically related to performance in a wide variety of jobs, they provide a quick-start to comparing performance groups and developing competency models, and they provide a framework for both assessing and developing competencies in people.

The principles and methods outlined in this book allow one to construct and apply competency models and human resource practices that get results. If I could have only one book on human resources, it would be this one! If I could have only three, the other two would also be by Spencer: Reengineering Human Resources and Calculating Human Resource Costs and Benefits.

Lyle Spencer has written a book that is lucid, well-organized, and a concise reference on human competence. If this was history, you would know that he had been there and had not merely interviewed those who were. This is so because his work is informed by original research. Spencer begins the presentation within a framework of competence that is criterion-referenced. The competence dictionary is organized around competency clusters that are well-defined and behaviorally anchored. But theory is not left to wrestle with the reader's experience. Spencer provides the practioner with a guide that takes the user through all steps in the conduct of a competency study. Spencer closes with a set of generic competency models that the practioner can tailor to his or her client before drawing the reader's attention to the variety of applications that study data may serve. Though a bit pricey, you can purchase it with the knowledge that it will stand up well as your single source of reference.

The phrase "essential reading" is a cliché, however, this is truly essential reading for anyone seeking to understand competencies.

Not bed-time time reading; this is a technical book for HR professionals. Detailed and lucid (although the neophyte may prefer to start with something a little lighter, eg some emotional intelligence work by Goleman).

A good index and bibliography.

This book present the components of the job competence assessment approach,including the competency dictionary, which lists, defines, and provides scoring criteria that can help you predict superior performance for most jobs,It's provided to step by step guidelines on how to use the dictionary in all types of
job.
You will understand what is competence from this book!I strongly recommendation!

Was this review helpful to you?

I am just getting into solar cooking and we made a solar cooker. Great fun. Now that autumn is almost here, I probably won't be using it as much.
This book has lots of recipes and helps you to see that almost any recipe can be used in a solar oven. I feel great when I don't turn on my oven and save energy.

This book is easy to read and use. The information is presented clearly and it is easy to understand. This book is a great source book to teach yourself solar cooking. It is also easy to include younger children. Older children could pick it up and teach themselves from reading it. The recipes are of a wide variety so there should be a favorite for just about everyone. It isn't too "new age" as some other books on this subject. Outlines food safety issues very well with easy to remember rules and suggestions for building your own solar cooker. Easy enough for a child to do.

Just picked up the book yesterday and read it from cover to cover last night. Great opening section about how solar cooking works. I haven't seen it explained more clearly anywhere else. Great explanations on how to build your own- two types. And the recipes look wonderful. I'll be trying many of them when I finish building mine.

I must say this book is a real gem. It is small but contains some good information. Half the book is information on solar cooking and it even tells you how to build two simple solar cookers from things you probably have around the house or can get cheap. The other half of the book contains recipes for cooking with your solar cooker. Excluding the recipes, the book can be read in a few hours at most. After which you will know enough to be able to build your own solar cooker and be cooking in no time. The book also gives sources for buying a cooker should you really want to do so.

I built a panel cooker in about an hour or two following the easy instructions. The next day I cooked a meal with it using a recipe I modified a bit to work with the cooker. It turned out better than I thought it would to be honest. I have cooked several dishes using the cooker now and everything has turned out great. I personally find the food to be of better quality than the typical high heat cooking usually done on stoves and ovens.

Most recipes can be adapted to be cooked with sunshine so you are not limited to what is provided in the book. As the book says a general rule is a conventional recipe will take about twice as long to cook in the solar cooker. I found this to be about true, though it might take just a little longer but doubling the time seems to be about right.

If you are interested in learning how to build a solar cooker and start cooking with one then I recommend getting this book. It keeps things pretty simple and easy while still giving you the information you need to start cooking good meals with free energy from the sun.

I usually preview my books by borrowing them from the library to see if they are worth buying. This is one that I chose for my personal collection.

I also checked out "Cooking with the Sun" (by Halacy and Halacy), which had some good introductory information and interesting-looking recipes. However, as soon as I got to the list of supplies needed for actually building their solar oven (plywood, fiberglass insulation, 1/16" thick aluminum or iron sheets, double-strength window glass, etc.) I gave up. My tools are limited to hammers and screwdrivers, and I didn't even know what some of the required items were, much less what to do with them.

This book, by contrast, has wonderful, step-by-step, illustrated directions on how to make a solar oven (box cooker) using simple stuff I have at home (cardboard boxes, newspaper, aluminum foil, turkey oven-roasting bag, Elmer's glue, etc.). There are also simple-looking directions for making a reflective-panel cooker.

I love how this book caters to the average Joe (or Josephine) who wants to cook with solar but doesn't want to spend a bundle to get started. The book gives lots of recommendations for improvising inexpensive options in cookware, explaining what works best and what doesn't work so well (and why!). For example, two dark 9" cake pans held together with large binder clamps (those things used in offices to hold large quantities of paper together) can work just as well as an expensive enameled dutch oven.