Computers Books

I'm a solo developer, and without this book i would be refactoring my code every few days still.

Thank you RUP for putting my head on straight to understand iterations of the SDLC and apply them to even small projects with few assets.

RUP gives you the tools to understand your system before you write it by iteratively working with the people who will be using the system! Your customers/Users!

Excellent guide to get up to speed with RUP. Having never worked with RUP this guide proved extremely beneficial to get the project started and will be used through all iterations.

I read 'Rational Unified Process - An Introduction' some years ago and found it excellent. I got 'Rational Unified Process Made Easy' in the hope that it would provide some more substance to the ideas from the introductory book. However it didn't seem to really add that much value.

The sections covering each of the major disciplines are useful, as is the guidance on implementing RUP in projects or organisations. In contrast 'Rational Unified Process Made Easy' misses a good summary of the key artefacts.

All up I felt the book was hampered by the desire not to undermine the RUP product that IBM sells.

This book does a great job of showing steps of practical application of the RUP. The book may seem repetitive on a few points, but I feel the points bear repeating. This book has been invaluable in helping cut through the misinformation thrown around by some who have gotten the executive summary of RUP and know just enough to be dangerous. I recently completed a seven-part online course on the RUP that was based on this book. The book did a far better job of making the RUP understandable.

There is plenty of theory written about RUP, but how it should be applied to your role or your project is often misunderstood.
This book not only provides the overview, but the contextual guidance to make RUP work for you.
As a long-term RUP mentor and user, I highly recommend it.

When someone sent me a copy of this book a year ago, I thought it was going to be light reading for a technologist's coffee table. Then I started to read it. This book truly runs the gamut of all the issues that customer service contact centers face today. The book provides a great introduction to contact centers, their technology and both the business and people issues that contact centers face in the 21st century.
People complain with increasing frequency about poor customer service. With great dissatisfaction about call center jobs moving overseas, and service suffering, this book examines all those issues and each chapter gives a list of helpful steps to take to overcome all the obstacles to good customer service.
This is a must read if you need to know about these issues or are working in any part of this exploding industry and need to do your job better.

The Real-Time Contact Center is easy to read, clearly based on real-world experience, and cutting-edge.

My initial intention when purchasing this book was as a reference for my Call Center Management Certification classes, but I found myself turning to it on a regular basis for practical advice on the challenges I face on a day-to-day basis in my Contact Center Operations career.

Donna Fluss has written a book that should be in the Library of every Contact Center. She offers a fun, practical, and leading-edge approach to the dynamic task of capitalizing on the strength of your human resources, operational processes, and targeted technology to achieve uncompromised Customer Service, Customer Loyalty, and Operational Efficiencies.

I consistently refer to her guidance when faced with the inevitable challenge of improving efficiency and productivity, while increasing revenue generating opportunities.

I recommend that you purchase the Real-Time Contact Center if you work at any level of a Contact Center. It will shed bright-light and clarity on the purpose of the Contact Center in the organization as a whole.

Corinne Valcourt
Director, J. Jill Contact Center Operations

This is a superb book offering an overview of how to engage with customers in real-time along with all the ins and outs of the contact center. It's a one-stop resource and I keep it on my desk as a handy reference. Every person involved in the biz needs to have it in their library - makes a great gift for your staff as well.
Debora Glennon, Enterprise Multimedia Applications Marketing

I have been either an executive or consultant in the call center industry for the last 10 years. My area of expertise is increasing sales performance. After reading various books, and periodicals, I unequivocally find this the best resource on the market. Ms. Fluss covers all the bases of how to transform your call center...or dramatically increase its sales and service performance. Her writing style is entertaining, and the checklists at the end of each chapter provide a road map for the transformation. This book should be mandatory reading for all call center executives and managers. I think 10 years from now the term call center will no longer exist, and the term real-time contact center will take its place. If you want to be on that train to the future...this is a must read.

This book clearly outlines the strategy to turn your contact center into a corporate asset. The writing is concise, the illustrations are many and useful. This book is stuffed with ROI models, strategy checklists, vendor lists, cost analysis and information you just can't find anywhere else.

Read it before you competitors do!

Guy Jones
President, Island Data Corp.

Great book whether you write proposals now or will be doing so in the future, good reference as well.

I bought this book because I was to lead a group in developing an RFP but had no experience with RFP's. I don't know how this book will meet the needs of anyone with a lot of experience but I am extremely impressed by its readability, organization, and applicability. I'm still working on the project but have gotten good feedback on what I've developed, which I could not have done without the guidance and information in the book. It is logically sequenced and appears to cover all bases, though someone with a lot more experience would be better able to assess this. Impressed? Very.

The book is an easy read and provides me with the needed understanding of developing an RFP and template.

There are literally hundreds of good books on proposal writing, but only a tiny handful on writing RFPs. From among the handful this book stands out for a number of reasons:

(1) It clearly described the RFP process from start to finish - and RFP development is a process with a defined life cycle.

(2) The author goes well beyond the immediate objective of writing an RFP and managing the process by including thought-provoking material on post-award vendor management. This material sometimes escapes the RFP development team who is more focused on getting to the award milestone without thinking about the post-award ramifications.

(3) It's not boring - the writing is lively, and the material is presented at a fast pace. The pace, however, does not leave gaps. Every facet of the RFP process is covered in sufficient detail.

In addition to the above, the approach set forth in this book is consistent with best practices in RFP development. I especially like the copious checklists, the RFP roadmap, and the way illustrations are skillfully used to reinforce concepts and advice.

Note that the focus of this book is information technology and software acquisition. Some of the material is unique to those domains; however, the basic principles and RFP process can be used for virtually any type of RFP, from office services to purchasing furniture.

Overall, this is the one book I recommend for RFP development. If you are an IT professional, regardless of role, the chances are you will be involved in this process at some point in your career, making this book a valuable addition to your library. If you have recently been assigned to an RFP team you should get this book as soon as possible, and use it as your compass and blueprint if your organization does not already have a formal RFP process in place.

A great resource for preparation and review of an RFP. A helpful guide for people with and without RFP experience.

Add this to your collection of professional development books; you likely won't be disappointed - but remember, like anyone who is good, they make it look easy.

I'm a software developer and have a lot of experience writing Vision- and "Use Cases"-documents.
Writing these documents is not a big deal, however to make the customers read
"Use Case"-documents and provide feedback is much more difficult. But without feedback
it is not possible for a developer to write correct requirement documents.

I ordered this book because I liked the word "collaboration" in its title. It implies
the importance of working together with the customer in order to get the requirements right.
As I expected the author concentrates much more on the process to elicit proper requirements
rather than on the notations of requirements models such as UML. The best way to collaborate
with customers is to have structered meetings the so called workshops.

The book is divided into following three parts: "1. Overview of Requirements Workshops",
"2. Requirements Workshop Framework", "3. Requirements Workshop Design Strategies". Especially
the 2nd part contains a lot of detailed information and sometimes it is difficult not to get
lost. But part one and three are quit easy to follow.

Only in part one is a chapter which describes the different requirements models.
They are categorized according to their view, focus and level of detail. After reading this chapter you
know when to use which model. "Use Case"-Models are the most popular requirements models.
However, there are software projects in which other requirements model are more appropriate.
This chapter gives you an overview of the 19 different models.
Although a brief summary of every model is provided there is no example. If you want to know
the details of these different models you have to look for other sources of information.

The rest of the book concentrates on the prepartion and facilitation of workshops. A lot of useful
advice is given on how to manage people, content and processes in a workshop. Most of the
content of the book is aimed at facilitors of workshops. If you have nobody in your company who
has the necessary skillset to facilitate workshops, the author recommends to hire someone from
a consulting company, who can do this for your workshops.

On the author's website there several useful templates and guidelines which help you make your
workshops more successfull.

This book is a recommended reading for everyone who is responsible for the success of a software project.

In Requirements by Collaboration, Ellen Gottesdiener shares many years of experience in running requirement workshops. In this area, Ellen might be one of the most experienced facilitators in the world.

The author provides a framework for organizing requirements workshops. The framework is based on getting six Ps right. The Ps are "Purpose, Participants, Principles, Products, Place and Process". For each step it describes typical things that need to be done. First establish a share purpose. Find the right participants for the workshop. Set the principles and ground rules. Decide what work products to create (the book provides an excellent overview of work products used in requirement analysis). Define the requirements for the location and decide where to hold the workshop and decide the process to hold it.

In each steps, the author provides great tips and insights from her experience in facilitating workshops. In the later part, some strategies of requirement analysis are presented and the book ends with some case studies.

Overall, the book is well written an easy to read. The requirement workshop framework, at times seems overly complex and certainly would need to be tailored to the specific situation. However, I think this could not have been prevented when talking about a generic way of holding requirement workshops.

In Agile Development, requirement workshops are one way of doing requirement analysis and spreading the requirement analysis over the whole project. For these kind of workshops, this book is probably the only reference, eventhough the book itself does not cover this very well. Therefore "requirements by collaboration" is a must read for anyone who wants to do requirements workshops.

I found this book to be an invaluable help over the last few years that I have been running workshops with business people and users. It is concise and full of tips and how to's that are of great practical value. I can not recommend this book enough. I am a technical architect who has been thrown into the requirements and the domain traditionally inhabited by Buinsess Analyst and their ilk. I have used this book as a guide to run requirements workshops, business process workshop and scoping workshops. top book.

This book is about running requirements workshops and more. Requirements workshops are an important tool for understanding what you need to build. The techniques in this book will be useful in many other group discussion settings, and will help you have more productive meetings. The book discusses, among other things, roles in workshops and decision rules (deciding how to decide). Each chapter ends with a list of excellent references that you can use to probe further on techniques. Anyone who is involved in group decision making should own a copy of this book, read it, and refer back to it often.

I got this for my daughters friends birthday. She loved it ! It helped her get through the game.She said it was one of the best strategy guides she has ever gotten,very detailed.

A friend introduced me to Resident Evil 4, and after several gruesome deaths during the course of the game I thought that maybe I should by the walk-through book. I first purchased one from a differant company, but found it to be unsatisfactory, and looked for and located a copy of this Bradygames version, which I have been extremely pleased with. The information and maps provided for game play are excellent, to the point where you can be totally prepared for what's around the next corner if you decide to read ahead, or you can just forge ahead, and then go back and read in the book where you messed up after you die, and do it better the next time. Some people might think it spoils the game to be prepared before hand, but it can easily make the game more enjoyable, and this walk-through definately makes it more so, if you decide to play that way. It's an excellent resource, and a definate must for any serious player.

The Guide for RE4 is a beautifully rendered one, covering all the places things hide, all the ways to combine items, and how to get every detail out with regard to outfits and the oddity of "other" weapons. The first time you play it you could probably use this, too, but only if you want to make one run at the game and only if you need it to fast-forward all of the puzzles. The problem with this is that a guide is simply a guide and, in the end, RE4 is player-friendly enough that you won't need it. You might need to find out about what to beat to get something bizarre, but there are things in game that allow for everything else.

First, the merchants in the game are really useful and they sell maps that highlight out all the treasure. While this doesn't tell you how to combine everything, you can simply keep all your odd little items and try combining them until you manage a priceless artifact. Second, you can look at the guns and see how they "stat up" to figure out what you want. The guide give advice that works if you want to edge up from one weapon to the other, but some of the weapons are pretty playthings and their use is what makes the experience unique. Third, this is the friendliest game as far as enemies are concerned, and you should be able to beat anything with a little practice and a few lucky shots. The same can be said for the puzzles - none of them are really difficult and finding out stuff on your own makes you feel strong. Finally, just play through the minigames in the game, kick it up and beat the game more than once, and power up your weapons all the way and see what you end up with.

So, you really don't need a guide and maybe you know it. Still, if you have to have one because you just need it or if you are buying this for someone who you might think needs help, it thrives here. This book is sexy, too, and I was impressed by the quality of the maps and the excellent care taken by the designers of the walk-through. I am of the opinion that a walk-through is either (1) a compulsive need to get everything or (2) a way to even the playing field. If you need either one of those, this is a golden ticket out of Las Plaga land. If not, you know how to run and gun.
Regardless, try to run the game first! The play-through is exciting when you have no idea what to expect AND you are better than you think. I wish i could wink when saying this, too, and add "trust me" for good measure. Resident Evil 4

You can't do anything wrong in Resident Evil 4 as long as you have this guide. The maps show everything down to the ground texture, and the screenshots look like they are still on the TV. The guide covers playing strategies, characters, weapons, enemies, and just about anything else that has to do with the game. Resident Evil 4 is an extremely complex game at times, and this guide makes it a breeze. The only problem that I had was that the first few pages fell out, but the guide is better then any online walkthrough. BUY THIS BOOK!!!

Overall, this is a pretty good strategy guide. If you are just a "dabbler" in the gaming community it is a great tool. I probably would never have made it through the first 10 minutes w/o it!

The thing I like about this book is that it ranges from basics to advanced development strategizing. It seems to have been developed for use by individuals as well as in a (relaxed, hip?) classroom situation. I read it on my own, but can imagine it's structure making the teacher's job easy. As an "international reader," I think this book offers good insights into the workings of the U.S. corporate web economy... valuable when thinking about new directions for developing websites in one's own country.

I'm working on a re=design of a non-profit site and had expected this book (based on the title) to give me some real-world design advice. Instead, the book focuses on the design PROCESS itself. Things like knowing who your users / customers are and what they need from your site, getting buy-in from the site owners, prototyping, testing, etc. And even then the amount of real "take-away" information is scant (in my opinion). I had used another book (The Design of Sites - highly recommend) and must have bookmarked (the old fashioned way) 100 or more pages. On Ms. Phyo's book I found only 6 pages to be valuable (to me). If you're in the market to set up a web design team or business, this is a good book. If you're looking for decent web design help, look elsewhere. My 2-cents.

I'm no expert on Web design. However, I do spend a great deal of time fiddling with badly desined web sites. Certainly everyone has encountered a web site that made them want to scream.

I do understand what is involved in building a web site, we build them regularly. Ani Phyo is very intuitive and approaches her subject matter with great finessse. I have interacted with sites that she and her partner have designed and clearly, they get it. Not only are the sites intuitive and smart but they take it to the next level. They have an organic nature that transcends what you'd expect on the web. Their sites are breathing, living organisms. To encounter them is to be a part of a community. Yes, a community! Isn't that what the Internet is all about?

I highly recommend this book mostly for the client. The client needs to define their needs and comprehend what is possible. The designer can take it to the next level.

Finally, someone has written the book that describes the best way to think about designing interactive media. As a professional web designer/architect, I've found Ani really nails it in terms of process, and will help me cover my bases better. I recommend this book for beginners, who can now start out right the first time. And for veteran web people, this is a comprehensive, clear document of the methodology you might have been using for years, but may have cut corners on. My copy is going to have lots of dog-ears...

If you ever wanted a 7-step recipe for designing applications for Web delivery, this is the book for you. I appreciate the time and money I am saving on my current Web project by following a tested process that really works.
Regardless if you are responsible for site management, defining system requirements, Web content development, visual design, back-end programming, or usability testing of Web-delivered applications, following this process is both cost effective and fun. Return on Design is a gourmet meal consisting of step-by-step procedures, supportive examples, visuals, resources, and a consistent information design approach, which all serve to differentiate this Web design book from the others.
The bottom line is: do you want your site to be revenue generating? Your chances for success are better if you follow a user-centered design "recipe" for success.

I purchased this book hoping that it would cover all the topics for SYBASE system 11 (server configuration, BCP and fine tuning)and it has DELIVERED! I am very pleased with the detailed information and examples (I LOVE EXAMPLES) in this book and I would definitely recommend it to any DBA working on SYBASE system 11.

I already knew Sybase fairly well when I got a copy of this book. So I never felt the need to read the entire thing.

The reason I know it is valuable and the reason I give it 5 stars is this: every time I have a problem or run across something I don't know how to do, I open this book. Then I quickly and easily find the solution. That makes the book good as gold as far as I am concerned.

This book is copyrighted 1996 but don't let that fool you. It is still the best book on Sybase ASE available. Of course this might say more about the efficacy of Sybase than the book, but we aren't reviewing RDBMs here.

There are a few things that are lacking in this book but if you are just starting out with Sybase, either coming from another RDBMs or starting from scratch, this is it. A second revision would be most welcome as would a 'Sybase on Linux Unleashed'.

To sum it up, if you want to use Sybase, buy this book.

This is an excellent Sybase book (probably the best one on the topic), however I still have to go to sybooks.sybase.com for certain things. For example, sp_changedbowner (to change a database owner) isn't mentioned anywhere.

Slightly out of date now (Sybase 12.5 is the current version) but still very useful. I originally purchased my copy when I started at Sybase as a new employee (though I had been using Sybase software for about 10 years prior to that).

I have had my copy now for nearly 5 years, and I still use it as much as ever - though I left the employment of Sybase a long time ago (so this is not an official endorsement).

And I'm not the only one in the office to use it - the book is a very good general reference on Sybase - forget the manuals. This book covers most things you want to know - whether you are a DBA or a developer, but perhaps not always in as much depth as you'll need.

Great book about learning Word 97 annoyances. Complete coverage of these annoyances is followed by using VBA/Word as a solution to Word 97 annoyances. Very good introduction to VBA/Word. This book belongs on your bookshelf!
My only complaint is that the book should be bigger.

This is a fantastic book, and I would consider it essential to anyone who gets fustrated by Word's tendency to try to help you when you least want any help. Unfortunately the book is now about 3 years old, so some of the information in it no longer applies to Word 2000. You more or less have to determine which portions of the book are out-of-date and skip them. If Woody updates the book, I would buy it immediately.

...Why can't the decisions, rules and controls be mine? Having read this book, I now understand that defaults and standards aren't necessarily the last word. Helpful hints and shortcuts will make life easier for everyone. whether you only ever use word to dash off a letter or you regularly produce complex documants and tables. With a writing style of amiable sarcasm, Woody Leonhard has obviously learned his lessons the hard way. Don't make the same mistake - buy this book!

The chapter on Word macro viruses alone is by far the best treatment of the subject that I've seen anywhere.

This book gives a good explanation on Word 97 and how to use it. Ranging from general windows settings to visual basic for applications (VBA) users from almost any level can find useful advise in this book. Written in an enjoyable style it is an easy read for anyone with interest for word 97. Together with Bill Camarda's 'Using Microsoft Word 97' from QUE for reference/addition you should be able to create some fancy documents.

I am new as an ebay seller and I plan to open a store soon I hope. I bought this book in order to get good, helpful tips and advices. I got them! This book goes in depth in every aspect. Very detailed oriented and this is what I wanted. Definitely a great buy and a must have.

A Gotta Have book if you are planning on Marketing an eBay business. Great reference for the experienced eBayer.

I have been selling on Ebay for over 2 years. But after reading this book I realize how little I knew about marketing my product. This little gem contains very valuable information about making the most out of Ebay's competitive marketplace. This book is interesting to read and gives clear step by step instructions for changes you can make to Market your Ebay items. Like I said, I thought I knew a lot about Ebay but I was surprised by how much I learned from this book!

I've been selling on ebay since July 2005. Part time. I've read 8 books on ebay. This is one of the Best. I have not had time to use the info in it. But have tried to impliment some of the tips. It is full of great ideas and sources of the kind of information one needs to be successful on ebay. I highly recommed it.

This book is hardcore. Give a lot of info and can save painfull hours of try-and-faild. You need to read it.

Good book for beginner, if you are just learning get this book.There are things in this book that took me years to learn by trial and error unfortunaely for me I only learned a couple of new things, but it did give me some certainty in what I did know. However Im now looking for a intermediate book which is what I really needed.

The book lives up to its reputation as being a beginners guide. Good resource for those now getting into computers. And, it also has some good steps for Vista too.

Like most people,i avoided the 21st century technology by continuly saying to myself it was not something i needed.I finally took the plunge,a friend set up my Toshiba A2125 and found the"Absolute beginners guide on your web page.It,s format coinsides with my 73 year old mindset.Congradulations Michael Miller

This a great book for aquainting yourself with your computer. If you are new to the computer world as I was you will find this book very helpful in taking control of your computer instead of it controlling you. It covers both versions of Windows: XP & Vista. I would recommend it to anyone just starting out. I think it would be safe to say it could save you a lot of time in the longrun and maybe keep you from pulling your hair out!

I have been using a computer for many years and still did not understand all the task/programs I could have been using. This book has been extremely helpful working as a primer explaining everything very clearly and is still up to date with the Windows Vista. I would highly recommend this book.