Companies Books
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Be Open MindedReview Date: 2007-12-02
Why some companies seem to have a devoted customer base...Review Date: 2007-06-20
Contents: A Whole New World; It's Not Share of Wallet Anymore - It's Share of Heart; New Age, New Rules, New Capitalism; The Chaotic Interregnum; Employees - The Decline and Fall of Human Resources; Customers - The Power of Love; Investors - Reaping What FoEs Sow; Partners - Elegant Harmonies; Society - The Ultimate Stakeholder; Culture - The Secret Ingredient; Lessons Learned; Crossing Over to the Other Side; Acknowledgements
On Wall Street, companies are usually judged on their profit. Squeeze as much out of your business as you can, cut costs wherever possible, and make sure you meet your numbers. To be sure, plenty of companies are successful under those rules (such as Wal-mart). But when you look at their performance over the last few years on the stock market, returns have been stagnant or have trailed the field. The alternative way to run a business is as a "firm of endearment" (FoE). These companies have a passion for what they do/sell, they have a strongly defined purpose for what they want to accomplish, and they look to contribute to society in more ways than just the quarterly dividend to shareholders. These FoEs, like Costco, Whole Foods, Harley-Davidson, and others, include stakeholders to mean all parts of society that they touch... shareholders, employees, the community, etc. The focus isn't on pure profit, but instead on contributing to the well-being of all the stakeholders. That's why a company like Costco can afford to pay their employees a living wage, have low turnover, and *still* turn a substantial profit. They have captured the hearts of their customer base, and that base will go out of their way to shop at Costco whenever possible. That's also why a company like Ikea can propose a new location and have nearly universal acceptance in the community, while a new Wal-mart location brings out protesters in force. There's obviously a lot more that differentiates FoEs from their counterparts in the marketplace, but once you recognize an FoE, you'll understand why they are successful by *not* following the same formula as everyone else.
It's tempting to think that all the FoEs covered in this book can do no wrong. That's not the case. JetBlue was/is an FoE that badly damaged their reputation during the winter when storms caused massive cancellations. It even led to the resignation of the CEO. Like other business books of this genre (In Search Of Excellence, From Good To Great), only time will tell how these companies will fare over the long term. It may well be that a decade from now, the stars of this book will have all fallen to the wayside. But I would venture to guess that the companies covered here will have a much larger margin of forgiveness than would other companies that are just focused on the next quarter...
This is a book that is highly recommended for anyone running a business. It should cause you to rethink the factors of success for your company, as well as point you in directions that could lead you to become an FoE in your niche.
Excellent description of a service oriented business modelReview Date: 2007-05-16
Wegman's supermarkets for instance presents an excellent shopping experience. I particularly love their cheese department where knowledge people stand ready to discuss their magnificant array of choices and even to giving you samples to taste seemingly without end or sales pressure. In turn I buy far more cheeses than I would otherwise. We both win.
But then they turn to Wal-Mart and repeat a litany of alleged problems with employees, suppliers, and communities. My own experience with Wal-Mart is limited to one store in the small town where I live. But my experience doesn't match the alleged problems. I go there, the people, from the greeter at the door to the most junor sales clerk are friendly and willing to walk halfway across the store to help me find something. I talk to people who work there (away from the store) and they universally say that it is the best job they've ever had. Does the Wal-Mart experience depend on the store? Are the alledged problems just that, allegations? And for that matter, does every Wegman's have such an excellent cheese department? And what about Microsoft? Everyone (nearly) uses their products and most people hate the company. What does this say about their future? I guess we'll just have to watch and see.
This is a book that describes one way of doing business that has worked for a lot of companies. It provides a good insight into what these companies do.
Impressive Examples of Serving the Full Gamut of StakeholdersReview Date: 2007-05-08
1. aligning the interests of all stakeholder groups (customers, employees, partners, investors, and society) rather than seeking profit optimization
2. below-average executive compensation
3. open-door policies
4. employee compensation and benefits are above average for their industry
5. above-average employee training
6. empower employees to satisfy customers
7. hire employees who are passionate about the company's purpose
8. humanize customer and employee experiences
9. enjoy below-average marketing costs
10. honor the spirit as well as the letter of laws
11. focus on corporate culture as a competitive advantage
12. are often innovative in their industries
Companies identified include extensive examples drawn from Commerce Bank, Container Store, Costco, Harley-Davidson, Honda, IDEO, IKEA, jetBlue, Johnson & Johnson, Jordan's Furniture, New Balance, Patagonia, Southwest Airlines, Starbucks, Timberland, Toyota, Trader Joe's, UPS, Wegmans, and Whole Foods.
These companies are often contrasted with Wal-Mart and the Good to Great Companies identified by Jim Collins in 2001 in terms of stock price growth.
The authors argue that there is a new level of consciousness emerging that rewards those who do good while doing well. The implication is that all firms should shift to stakeholder optimization and the cultural values identified in the example companies.
While they don't make this argument, it's clear that the authors have identified many of the mindsets that lead a company to seek optimizing results for all stakeholders.
Before you assume total cause and effect, I would like to raise some issues not fully addressed in the book:
1. This is an after-the-fact evaluation. As such, (like Good to Great), we may mostly be seeing what the leaders are proud of . . . rather than what caused their success. For example, Southwest's success is focused on their corporate culture. But the company also has a better business model than almost any other airline (Ryanair's is better) and does a better job of fuel cost hedging than any other U.S. airline. Those factors aren't mentioned.
2. These companies are almost all in consumer products or services. A class of socially conscious consumers has sprung up who look hard for such firms. It's not clear that OEM and industrial buyers have evolved their preferences nearly to the same extent. So many of the lessons may only apply consumer goods and services (except for those validated by Gallup for having a motivated and effective group of people working for you).
3. Almost all of these firms are highly effective business model innovators who have gained enormous advantages over competitors who seldom innovate their business models. As a result, they can afford practices that may or may not pay off in profit without incurring any negative reaction. The next business model innovation will pay for the cost.
I was surprised that this book didn't look at the study I made from 1992-2001 that identified continuing business model innovation as the single best factor for explaining high levels of corporate performance (see The Ultimate Competitive Advantage). The books share some examples in common (including Jordan's Furniture and Timberland), but many of FoE's examples are also superior business model innovators (Amazon, BMW, CarMax, Caterpillar, Container Store, Costco, eBay, Google, Harley-Davidson, IDEO, IKEA, jetBlue, Patagonia, Starbucks, Trader Joe's, UPS, Wegmans, and Whole Food).
4. It often pays better to serve stakeholder interests than to ignore them. Why? Because ignoring stakeholders often burdens both the company and the stakeholder with costs and experiences that neither want. This economic case for stakeholder focus isn't fully developed outside of the customer arena.
5. The book emphasizes sustainability, but much of that argument is built around companies disappearing from the Fortune 500 (something that happens whenever a merger happens . . . which doesn't mean that the organization goes away, just the corporate headquarters in most cases). In the research of my students on environmental sustainability (see Hiroshi Fukushi's work, A Strategic Approach to the Environmentally Sustainable Business, for example), it's apparent that making the environment cleaner than when you touched it is economically advantaged in most situations. The idea of sustainability is based on the outmoded notion of not doing too much damage rather than finding profits in making the world better than you found it.
But it's a good book that creates more questions than it answers. This one will probably stimulate some more careful thinking in the area of where seeking to be more considerate of others is going to create better results as well as better sleep.
Why "endearing companies tend to be enduring companies"Review Date: 2007-05-16
In the Prologue, when discussing The Age of Transcendence through which the contemporary business world is now proceeding, the co-authors (Rajendra S. Sisodia, David B. Wolfe, and Jagdish N. Sheth) suggest that it is "a cultural movement in which physical (materialistic) influences that dominated culture in the twentieth-century are ebbing while metaphysical (experiential) influences become stronger. This is helping to drive a shift in the foundations of culture from an objective base to a subjective base: People are increasingly relying on their own counsel to decide what the truth is...That shift acknowledges a long-suppressed idea in a world largely guided by Newtonian certainty that chemistry Nobel laureate Ilya Prigogine says is scattering to the winds: Ultimately, everything is personal."
Thus do the authors establish a frame-of-reference for the thesis of their book: That each stakeholder in an organization tends to thrive best when all stakeholders thrive. That is, no stakeholder group is more important than any other. "It is disciplined dedication to the well-being of all stakeholders that separates firms of endearment from their competition." Stakeholder relationship management (SRM), the authors suggest, can achieve and then sustain superior business performance that, in turn, will create n a decisive competitive advantage. They are convinced that SRM business models will increasingly be seen "as the most efficacious way to achieve sustained superior business performance in years to come" but only if (huge "if") the interests of all stakeholder groups are brought into strategic alignment.
Two Questions: Are all stakeholder groups of equal importance and do they have the same interests? Also, are all members of a stakeholder group (e.g. shareholders) of equal importance and do they have the same interests? These questions occurred to me as I read the first chapter, especially the brief discussion of the "distinctive" core values, policies, and attributes that firms of endearment (FoEs) share in common. Eventually, Sisodia, Wolfe, and Sheth provide answers to these questions, answers best revealed within the narrative.
If indeed "endearing companies tend to be enduring companies," how do the 28 FoEs that "made the final cut" for this book compare with the 11 companies praised by Jim Collins in Good to Great? "Over a 10-year horizon, FoEs outperformed the Good to Great companies by 1,026 percent to 331 percent (a 3.1-to-1 ratio). Over five years, FoEs outperformed the Good to Great companies by 128 percent to 77 percent (a 1.7-to-1 ratio). Over three years, FoEs performed on par the Good to Great companies: 73 percent to 75 percent." (FYI, there are no duplicates on the two lists.) As with the exemplary companies discussed by Thomas J. Peters in Robert H. Waterman, Jr. in In Search of Excellence, not all companies on any such list continue to meet the criteria that were the basis of their initial selection.
For me, some of the most interesting material is presented in Chapter 11, "Crossing Over to the Other Side." At one point, the authors cite Oliver Wendell Holmes's observation "I would not give a fig for the simplicity this side of complexity but I would give my life for the simplicity on the other side of complexity." They then quote one of my favorite passages in James O'Toole's The Executive's Compass:
"To move beyond the confusion of complexity, executives must abandon their constant search for the immediately practice and, paradoxically, seek to understand the underlying ideas and values that have shaped the world they work in. Managers who clamor for how-to instruction are, by definition, stuck on the near side of complexity."
According to Sisodia, Wolfe, and Sheth, the big challenge of the times is to transcend the zero-sum mindset because, given the profusion of new opportunities, absolutes (by nature limiting) are found everywhere on the near side of complexity. "They emerge from people's perennial quest for pat solutions, or `silver bullets,' as they are sometimes described. This is a key point because, as Sisodia, Wolfe, and Sheth explain, a zero sum mindset leads to the conclusion that one stakeholder group can only benefit at the expense of the other stakeholder groups...However, opportunities increase by an order of magnitude when the mind breaks free of zero-sum thinking."
There are specific reasons why endearing companies tend to be enduring companies and one of the most important is their having "the ability to transcend ruthless competition and embrace the fruits of cooperation [which is] the essence of evolved humanness."
Those who share my high regard for this book are urged to check out Bill George's Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value and his later book, True North: Discover Your Authentic Leadership, co-authored with Peter Sims. Also Michael Ray's The Highest Goal, Adrian J. Slywotzky's The Upside: The 7 Strategies for Turning Big Threats into Growth Breakthroughs, Enterprise Architecture As Strategy: Creating a Foundation for Business Execution by Jeanne W. Ross, Peter Weill, and David Robertson as well as Ram Charan's Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't, Lynda Gratton's Hot Spots: Why Some Teams, Workplaces, and Organizations Buzz with Energy - And Others Don't, Robert J. Herbold's Seduced by Success: How the Best Companies Survive the 9 Traps of Winning, Jack Alexander's Performance Dashboards and Analysis for Value Creation, and Michael Useem's The Go Point: When It's Time to Decide--Knowing What to Do and When to Do It.

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For Bay Area localsReview Date: 2006-05-02
There's alot of advice and information in here and it's nicely arranged for reference. Chunky and spunky, good to go!
BIGReview Date: 2006-04-14
Our SF Trip PlannerReview Date: 2008-02-01
weekend getaway to an amazing placeReview Date: 2006-08-02
excellent working travelguideReview Date: 2006-06-13
This book is fully illustrated with photos and locater maps and they've even included a little California history to spice it up. Clean graphics, well organized. You can dip in and out of the pages and get clued in on the fly. The route from Fisherman's Wharf to the Golden Gate Bridge by bike provided beautiful views of the bay. For us an excellent way to see the area on a limited budget.

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Grandmother's DreamcatcherReview Date: 2007-11-01
It briefly talks about moving, bad dreams and family relationships.
Childrens' FavoriteReview Date: 2000-05-02
Great Story - Beautiful LessonReview Date: 2001-03-01
A Marvelous FindReview Date: 2000-02-16
Lovely StoryReview Date: 2000-09-26

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In the beginning God created meat. Man cured it; and it was good!Review Date: 2008-02-15
This book should be called, `The Bible of Cured Meat!' It contains or reaffirms or explains in-depth everything I have ever read or heard about dry curing meat. (Not to mention every other curing method known to man.) It not only tells you what you need to do, it lets you know what your results will be if you stray either way on a temperature or ingredient; very helpful for trouble shooting, or keeping you out of trouble if you are trying a new cure.
I like the brief history behind each of the curing methods and their places of origin. I also appreciated the FDA discussion and where cured meats are at in the U.S. and abroad.
As always, I find that the cover jackets of these books look like you are going to find a national geographic photo essay inside and then when you open them you only find a few pages of glossies. This book is no exception; it's lacking in actually production photos which I find almost as helpful as the written text.
I think it would be safe to say that Rytek Kutas' book is the authority on meat curing. I think every other book I have is just suplimentary.
Very Detailed Book On Sausage MakingReview Date: 2008-01-20
Great book well worth the money!!Review Date: 2007-12-07
Sausage recipeReview Date: 2007-08-08
Handy guide for a small-scale butcher or moreReview Date: 2007-06-05

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Excellent GuideReview Date: 2008-05-29
This guide is well-written and not too difficult to follow, even for the beginner. There is a focus on stream ecology and some tips on how to collect and identify various species. Be clear - the focus of this book is not specifically on fly-fishing, but more of a biological guide to aquatic invertebrates.
For a beginner, this book is a great place to start, but is also a nice reference for those with a little more experience. The color drawings are detailed enough to help determine the differences in various species. All in all - Excellent Book.
Excellent for Aquatic NaturalistsReview Date: 2007-11-26
A Guide for to Common Freshwater Invertebrates of NAReview Date: 2007-09-08
Easy to use, beginner to entomologistReview Date: 2007-06-08
A definate must have for nymph fishermen as well!
Well done for a price that doesn't take a bite out of the pocketbook!
Great book!Review Date: 2007-03-08

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Wonderful--reads like a bookReview Date: 2008-02-27
Hey, Hay DayReview Date: 2008-04-27
The BEST cookbook ever--and I have 50 other cookbooks!Review Date: 2008-03-28
My favorite cookbookReview Date: 2001-02-28
Delicious, Fresh, Original RecipesReview Date: 2007-05-13

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A guidebook for every coupleReview Date: 2008-07-07
Gets right to the heart of the matter!Review Date: 2008-06-12
Susan Johnson gets right to the heart of the matter when she tells us that accessibility, responsiveness and engagement in the emotional bond are most important to a couple's happiness and satisfaction. Attachment theory is her guide in understanding how partners love and why they fight. She explains that we are wired in for connection; we seek it, we flourish when we have it, we suffer when we don't have it, we fight for it when it is pulled away and we grieve when it is gone. From years of working with couples and conducting research studies on what actually helps couples recover, Susan Johnson has designed a program of discovery and growth to help couples develop stronger bonds. Through her seven conversations, she guides couples through understanding and untangling their negative cycles of interaction, exploring and expressing underlying emotions and pain, and helping couples create new, confiding dialogues. Hold Me Tight offers couples sound and research-proven ways to understand their distress and sets them on a path to recovery.
In addition to being immensely helpful to couples, Hold Me Tight is an entertaining and enjoyable read. It is a book that all couples - and all people who want to be part of a couple - should read.
Susan Johnson is a brilliant clinician, researcher and teacher and all three show through in her book. Thank you, Susan Johnson, for your remarkable book. Douglas Tilley
Getting to the heart of it in the first session of couples therapyReview Date: 2008-05-16
unsuccessfully, a lot of couples therapy, and thought EFT might be the
answer. At the first session, the wife had Hold Me Tight peeking out of
her purse. She said, "Sue Johnson must have read my diary." He said he was worried. "It looks worse because she's gone into the next stage -- she's stopped complaining." With very little prompting from me, the two then proceeded to let me know their negative dance. "The second chapter really said it." "We poke each other's raw spots." They delved into their attachment injury which happened "a week after we got married, years ago, and part of our communication ever since." They continued to work at the heart of it for the rest of the hour as if they'd been working this way for many sessions. As a couples therapist, I got the power of this book to accelerate the work in a way that I had not experienced before!
Practical, useful and proven approach for couplesReview Date: 2008-05-27
I can't recommend this book enough. I read the first few chapters, bought three more copies (one for my spouse), and gave the other two to friends who were in stressful moments with their own spouses. One couple now reads from the book to one another each night, and (like I did) recommended it to two other couples before they got through the first 3 chapters. The other couple bought a 2nd copy so that they could each have it available to them every day, and are now each avidly reading on their morning commutes.
In short, readers seem to find Dr. Johnson's book incredibly helpful, almost immediately. Dr. Johnson's clear, from-the-heart style seems immediately comprehensible to anyone who has ever been in love, or wanted to be. And rest of the book was even better than the beginning.
You know you've got a winner when you give a book to two friends, who each immediately give it to their two friends, and so on. Don't suffer needlessly: give this one a try for under $20!
Some good pointsReview Date: 2008-05-21
The best book to give couples in or out of therapy is John Gottman's The Seven Principles for Making Marriage Work: A Practical Guide from the Country's Foremost Relationship Expert (Paperback). It is well organized, reader friendly, and a great teaching aide to couples therpy. It is itself a class in what makes marriages work.

Recommended with reservationsReview Date: 2006-03-11
This book is . . . nice. Not especially challenging, thought provoking, or whatnot, but nice. I like history, don't mind the religious undertone, good times had by all. Morris is a Christian author, but I've found that his stuff is generally not the `religion shoved down your throat repeatedly" variety, and since I'm a sucker for the nice romantic stories it's a win-win situation. So I would recommend it with reservations
Don't Start Unless You Wanna Be Hooked for LifeReview Date: 2006-03-02
Gilbert Winslow sets out to spy on the Puritans, loses his heart and more to a Puritan and becomes a better man for it.
misinformationReview Date: 2000-06-01
This is a great book...Review Date: 2003-05-18
Must Read for History Buffs!Review Date: 2000-03-27

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Hooked: A must-read for the curious, the professional, and the taxpayers.Review Date: 2007-07-18
Hooked will give you an insight into drug treatment systems without the bias of the creators. Hooked will give you years of development history and terminology.
Finally, if your state or county is going to start or start-over a drug treatment program Hooked will tell you the best approach. The approach selected has results that clearly make it the plan of choice. (Read the book for the answer.)
Hooked: Five Addicts Challenge Our Misguided Drug Rehab SystemReview Date: 2007-01-04
our rehab processReview Date: 2002-10-10
Hooked: heartbreaking, but hopefulReview Date: 2005-07-16
A must read for those interested in the subjectReview Date: 2002-09-16
One woman suffers from a combination of mental illness and drug abuse. Her attempts to find help are continually frustrated by the fact that when she applies for assistance from mental health professionals she is told that she has a drug problem and she is referred onwards. When she speaks to drug agencies she is told that she has a mental health problem and told to see a psychologist. In the last chapter of the book she is able to find an agency which will help her, but this occurs only after the intervention of one of the doctors. The intake staff is concerned about accepting her as they prefer people who have fewer problems and who are easy to deal with.
A lot of the book is focused on one person Mike who attends a live in facility for close to a year. His story illustrates how current rehabilitation facilities fail to have access to services such as detoxification and also use ritual humiliation as a means of controlling the inmates. Mike breaks a rule by developing a relationship with another inmate. He has to sit in a chair for three days and to go through a re-education session similar to those that featured in the Chinese Cultural Revolution. The author makes the point that the people running the program are generally untrained and not able to work out when such treatment is appropriate or whether those who might be put through it could suffer from major mental illnesses. Those people who suffer from substance abuse problems generally will have a background of some difficulty. In this case Mike was a person who was raped repeatedly as a child. There was however no psychological treatment available in the program. More important however is the inability of the program to deal with relapse. Drug addiction is a problem that is often defined by the tendency to relapse. However the response of Mikes program was to kick him out. That is despite the fact that if allowed back into the program his prognosis would have been good.
The author is an admirer of the Drug Court system. The reason for his admiration is that the Drug Court is better able to make the diverse and not well functioning elements of the treatment system accountable. Thus they use relapses to build the drug addicts skills in dealing with their addiction so that they are more likely to stay clean. They can also ensure that rehab placements accept people, provide them with appropriate care and they can also direct addicts to detoxification.
The book is not only an interesting discussion of the issues the author is able to interest the reader in the story of the addicts he studies. One can see them as humans and follow their struggle to get on top of their problems and to live lives as valuable citizens. A book which should be a must read for anyone with an interest in the area.

CatsReview Date: 2007-11-17
Author of "Hobo Finds A Home"
Wonderful, wonderful and more wonderfulReview Date: 2000-08-15
stylish, hip, funky fun!Review Date: 2000-08-11
I'm Not Going to Chase the Cat Today!Review Date: 2000-08-10
A marvelous book when teaching readingReview Date: 2000-08-09
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