Stations Books
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Superb Photographic HistoryReview Date: 2008-07-12
Great book, but somewhat depressingReview Date: 2008-05-29
Having grown up in Chicagoland during the 40' & 50's, I found myself depressed to see such destruction - only to be replaced by glass and aluminum boxes. Even efforts to save the outstanding and much beloved main lobby at the Chicago and Northwestern station failed in the name of the almighty dollar!
Chicago the city of Cities! Thank You Mr. LoweReview Date: 2008-02-13
Thank You Mr. Lowe...my children's children will know what an important part that Chicago has played as our nation grew and prospered.
L. Curt Erler Author of "Southside Kid"
StunningReview Date: 2008-01-01
A Lot of MemoriesReview Date: 2006-07-07
There is much to enjoy here even if one does not have a special interest in architecture. As a lifelong Chicagoan, I especially liked the photo of St. Stanislaus Kostka Church (p. 79) which occurs in the formerly Polish neighborhood that I grew up in. I also enjoyed the old maps of the Chicago area from the 1600's.

Used price: $20.00

Failed to deliver on its titleReview Date: 2008-09-07
Great and clear bookReview Date: 2008-05-31
Required Reading For All Call Center ManagersReview Date: 2006-01-22
This book must be on every employees desk in the Call Center and the Metrics should be based on this book. The books 11 chapters are easy to read and understand. James clearly outlines the reasons why metrics must be real time and the benefit in performance associated with this method.
You should read this book, as I did, just to understand how implementation of this methodology will cut costs and improve customer satisfaction.
John Washburn
Colorado
Bringing Call Centers Into The 21st CenturyReview Date: 2005-11-30
Chapter One: Having It All
The first chapter looks at why modern metrics are required in centers with numerous monitors. Old ways of thinking will not do. Everyday, real world examples are given to highlight critical metric sources. These are a must in balacing wait time, cost and performance.
Chapter Two: Call Center Metrics
This chapter begins with Abbott's signature approach to decision making and and the discussion of mstrics that compliment this approach. He introduces the unique Dependency Diagram and metric blueprint. On page 38 he lists six key proactive metrics.
Chapter Three: Monitoring Metrics
Chapter three makes cetain you are uaing clear thinking when monitoring your meticws. Again, real world examples and critical statistics are used to help you have a clear look at your center.
Chapter Four: Metric Dashboard
Using building blocks already mentioned this chapter begins putting together a call center dashboard. Who does what? How do we set it up? What is my part?
Chapter Five and Six: Tactical Decisions and Metrics
How do we know when real change has happened? What are the "alarms" to look for when monitoring the call center. We see how to read and use tactical metrics to avoid problems and run effective centers.
Chapters Seven, Eight, Nine, Ten: Strategic Decisions & Metrics
These chapters explain the strategic aspects of running your call center. They help you develop the strategic eye needed to bring your call center into the 21st century.
The book ends with a review of benefits that come from the effective use of metrics and how that is achieved. If you have the difficult responaibility of runing a call center, you need this book.
Call Center MetricsReview Date: 2008-05-12

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It's so nice to see a black family in a book where it's *not* all about being blackReview Date: 2008-07-09
My nieces ask me to read this book to them often. It's a very fast book, suitable both for very young children and for slightly older ones. We love looking at various details - like the fact that "five kinds of beans" includes JELLY beans, or the fact that the baby sits on a lap at dinner. It's just a quick, sweet book.
So good, my daughter's teacher requested itReview Date: 2008-01-07
My son LOVESSSSSSSSSSS this bookReview Date: 2005-10-30
Feast For 10Review Date: 2004-09-11
A sweet 1-10 counting book that has a nice rhyme scheme and builds its story by counting to ten, not once, but twice. The art designs feature a black extended family, however, this is not central to the story. What is emphasized is the feeling of family warmth and cooperation throughout as everyone pitches in to create the feast for ten. Children can also count the items in each picture that correspond to the poem. Well done.
A book packed with curriculum ideas!Review Date: 2003-07-03

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Collectible price: $10.00

Great springboard for discussions with a preschoolerReview Date: 2006-11-12
One of my favoritesReview Date: 2002-12-15
good bookReview Date: 2004-11-24
This was a bad book for usReview Date: 2006-10-19
The Franklin books are great.
This one, however, I wish we had skipped.
The thing is, my son was never afraid of the dark. I don't think it ever occurred to him that you *should* be afraid of the dark. But after reading this book, he started to have nightmares. We can't get him to tell us what they are about exactly but they have something to do with Franklin and his small, dark shell.
This might be a good book to help a child who is afraid of the dark get over it. But unless our child is some sort of anomoly, it could also have the potential of giving bad ideas to a child who is not afraid of the dark.
Consider your child when you purchase this book.
Please read Franklin in the DarkReview Date: 2006-03-19

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I Can, Can you?Review Date: 2008-04-06
We love it so much we bought ten copies and donated them to the local NICU where my daughter stayed and the social worker is giving them to babies who are born there with Down syndrome.
Positive Review Review Date: 2007-11-28
I can, Can you?Review Date: 2007-08-24
Great Board BookReview Date: 2007-07-03
There Needs to be Mre Books LIke This!Review Date: 2007-11-29

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My Toddler Enjoys This BookReview Date: 2008-06-14
A favoriteReview Date: 2007-07-20
OK for the I spy beginner....Review Date: 2007-07-18
Great book but it's for young I spy beginnersReview Date: 2006-07-09
Very Good!Review Date: 2005-01-09

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Love these!Review Date: 2007-10-17
Great for the beginning of the yearReview Date: 2006-11-05
All About Me PosterReview Date: 2005-09-24
Awesome tool for student of the week!Review Date: 2005-08-15
Students love it!!Review Date: 2006-12-10

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Funny!Review Date: 2008-07-22
MemorableReview Date: 2007-02-06
It's not impossible to move a mountain...... in China!Review Date: 2004-08-23
One day Ming Lo's wife told him he must move the mountain so that they may enjoy their house in peace. Ming lo replies that he's just man, how can he move a mountain? Ming Lo's wife knows of a wise man who lives in the village and tells him he should go and ask this wise man. And so Ming Lo does. Each time doing exactly as the wise man tells him and each time the mountain did not move. Finally the wise man told Ming that he must take his house apart stick by stick .They would carry these bundles in their arms and on their heads, and then face the mountain and close their eyes. Next the wise man said you must dance the dance of the moving mountain. You must do this for many hours and when you open your eyes you will see the mountain has moved. So Ming Lo and his wife did as they where told and when they opened their eyes... the mountain dance had worked and the mountain was now far away!
Arnold Lobel has a beautiful book with soft colored drawing! A great book to have as part of your childs' library.
ming lo moves the mountainReview Date: 2005-04-01
wood and make alot of noise, but at the end the wise man told
ming lo to take all his stuff far from the mountain and they
were never have problem with the mountain agin.
Beautiful, funny, childhood classicReview Date: 2001-04-25
Ming Lo's wife sends him off to the village wise man that first tells them to run at the mountain with a large pole-this will knock the mountain far away. Of course, it doesn't work, so Ming Lo returns to the wise man many times to ask his advice. Each suggestion grows more and more silly until the last one that actually works!!
Mr. Label is most well known for his Frog and Toad books. The illustration style is similar with "Ming Lo", sharing similar muted colors but with softer outlines. The pictures highlight the foolishness of Ming Lo and his wife as they bang pots and pans at the mountain to scare it away or bring food to the summit to appease the mountain god. The wise man is an amusing character, sitting under a small pagoda in purple robes smoking a pipe (he produces more and more smoke each time that Ming Lo comes to ask him questions, to the point that he can barely be seen).
The story is easy to read and fun without being ridiculous. It's an excellent book for beginning readers and will keep children interested as they read on to find out what Ming Lo and his wife will be up to next! Highly recommended.

Great Instruction.Review Date: 2006-12-21
As to the main part of the book; ASTOUNDING. Some of the best, most lucid, crystal clear instruction on the topic.
Fantastic Text with flawed commentaryReview Date: 2005-01-21
Per most Tibetan to English translations, it seems literal vs. figurative (i.e. concerned with an "accurate" translation rather than with reader understanding). Mr. Reynolds states (page 115) "what is important at this primary level is to discover what the masters of the Dzogchen tradition actually say about their own tradition." I disagree. The most important thing is for the reader to UNDERSTAND Dzogchen and be enabled to practice it. For example, "nature of the mind" and "mind" are intermixed in a confusing manner. The author's explanation of his choice (pages 47-8, stanza 6) is unconvincing vs. his alternative, "Mind Itself," Padmasambhava's term "intrinsic awareness," or the commonly used "ground of being." Per other texts, "meditate" is translated as meditate upon (transitive), so Mr. Reynolds uses "contemplate" in stanza 8. That's fine, but in English "meditate" is a dual verb, it can be either transitive or intransitive (check your dictionary). Indeed, Padmasambhava states (page 13, stanza 8) "you are meditating without finding anything there to meditate on" (inferring intransitive meditation).
In his commentary, appendix, and notes, Mr. Reynolds provides concise and precise explications of standard Dzogchen, Vajrayana, and Buddhist doctrines-though scattered in location and more like Apologetic vs. explanation-largely to justify extensive criticism of Evans-Wentz' (E-W) prior translation, in "The Tibetan Book of the Great Liberation" with Jung's Introduction. Some criticisms are well-founded. Mr. Reynolds greatly details Evans-Wentz' life, Vedanta, & Theosophy. He seems to take a Sensate view (Myers-Briggs Type "S": preference for details, low level of abstraction, past vs. future). Strangely, several of Mr. Reynolds' criticisms appear to conflict with the Terma! The text is VERY interesting in that (page 12, stanza 6) Padmasambhava provides many synonyms for intrinsic awareness such as--the Self, the Mind, Alaya, etc. Yet, Mr. Reynolds criticizes E-W for using virtually the same terms.
But, Mr. Reynolds rightly criticizes some E-W excesses (e.g. implying that Rigpa as "the dew drop slips into the Shining Sea", poetic but not entirely accurate) and claims E-W inserts Hindu, Vedanta, and Theosophist views into Dzogchen (ignoring the possible influences of Western mysticism). But most Westerner readers must translate Eastern terms into understandable language-not just English, and analogy facilitates communication. Any differences (e.g. between Cosmic Consciousness and Rigpa, page 103) would need explication, but differences among Brahman (Upanishads), ground of being (Dzogchen), and Ein Sof (Kabbalah) seem elusive. IMHO, Mr. Reynolds overrates such differences due to his low level of abstraction viewpoint. He writes as an historian, not a scientist. He seems unable to comprehend that there are differing perspectives-like the colors coming from a prism or facets of a diamond (Vajra). A true master can step out of his/her culture to see the pristine truth sans bias. I'd recommend reading "Mind at Ease" a Mahamudra text by the English-speaking Tibetan Traleg Kyabgon.
Mr. Reynolds points out several real errors in Jung's Introduction (e.g. the asserted lack of Buddhist critical psychology & philosophy--page 148, note 53), but his grasp of Jungian psychology is deficient: he misinterprets Jung's mapping of Buddhist deities/Samboghakaya onto the unconscious when Jung clearly refers to their peaceful/wrathful duality (e.g. Manjushri/Yamantaka) vs. Mr. Reynolds realm-gods. Mr. Reynolds misunderstands active imagination and the difference between psychotherapy & individuation. Contemporary Tibetan masters (e.g. Thrangu Rinpoche, Tulku Urgyen Rinpoche) admit such deities can be/are mental. Mr. Reynolds seems oblivious to the mythological, allegorical, symbolical, and sometimes anachronistic aspects of Tibetan Buddhism which are normal components of religions--Mt. Meru is not the center of 4 continents (page 106), whether the Buddha knew it or not (who knows?). Also, Mr. Reynolds strongly objects to Jung's "a slavish initiation of Buddhist practices by Westerners is bound to be fruitless, if not dangerous" which seems self-evident to me. What's oddest about this book is what's missing:
-- the differences between Christian Bhakti Yoga (of devotion) vs. Dzogchen Jnana Yoga (of wisdom)
--the connection between the "other shore" (pages 145-6, note 47) with the standard Buddhist simile of the Yanas as boats across the sea of Samsara, not to mention Jung's night-sea journey.
--the differences between Gelugpa (to which Mr. Reynolds seems to refer) and Kagyu Mahamudra.
--that the Buddha's era has been reevaluated into the 5th century BCE instead of the 6th or 7th
--the similarities of some of E-W's statements to Vipashyana meditation
--that E-W/Jung's use of "Alaya" could refer to Absolute Alaya (as in the Terma)-page 113.
--that symbols are psychological in both East and West-page 146.
--the openness of Vajrayana (e.g. the Lojong mind training a la Pema Chödrön's many books/tapes)
--the Maitri and compassion at the heart of Mahayana Buddhism-including Dzogchen
--the awesome mind-expanding view of Dzogchen vs. (page 113)-seeing the forest vs. the bark of a tree
--the simple beauty of Mr. Reynolds prior (wonderful) book, "The Golden Letters"
Ian Myles Slater on: Identifying the TextReview Date: 2003-10-10
The text had previously been translated into English at the instigation of W.Y. Evans-Wentz, who published that version in "The Tibetan Book of the Great Liberation" which appeared in 1954 as the last of four volumes in the pioneering "Oxford Tibetan Series," which had begun in 1927 with another terma text, the "Tibetan Book of the Dead."
The "Self-Liberation" treatise there followed an abridged translation of one of the traditional biographies of Padmasambhava, the legendary "Apostle to the Tibetans," and one of their patron Bodhisattvas, who is regarded as the real author of this and other works. These texts were surrounded by commentaries by Evans-Wentz and C.G. Jung. The latter is probably important for students of Jung. Evans-Wentz's contributions generally reflect a lack of information about esoteric Buddhism, and a tendency to substitute material from Hindu and Theosophical sources.
Having compared the present translation (pages 9-28) with that offered by Evans-Wentz, I can say that it appears to be superior in clarity. Given the present, far more advanced state of Tibetan studies, it is certainly more likely to be accurate than the ad-hoc attempt provided by Evans-Wentz's translators. Additional features include the Tibetan text in transliteration, a glossary of Tibetan Buddhist terms, and an extended commentary. This is undoubtedly an advance on Evans-Wentz, although its devotional tone may seem cloying to some readers (including this one)
There are also extended discussions of the Evans-Wentz and Jung interpretations. The dismissal of Jung is particularly interesting; although I don't much care for Jung myself, I felt that he was not being given sufficient credit for trying to take Asian traditions as seriously as he took those closer to home. (Of course, given Jung's reductionist approach to religion, this may amount to 0 = 0.)
Very Best Of Its KindReview Date: 2006-04-17
I haven't seen John since way back 1981, when at Lama Gonpo's I loaned him a text of the Hevajra Tantra before he left for India to receive the empowerments. He's gone on to bigger and better things since then, but this early translation of his will never be bettered.
For me, one of the better Dzogchen texts...Review Date: 2005-02-03
If Dzogchen can be applied successfully, then it must be through reading books like this one that one "reaches" that understanding.
When I was new to Dzogchen, Vayranathra's commentary was helpful. It remains so, but to a lesser degree today, but that may be due to overfamiliarity with it on my part. The appendix, which discusses how Evan-Wentz and Jung viewed Dzogchen, was never very helpful to me and I am not clear that it would benefit anyone but scholars. My assumption is to ignore Evan-Wentz translation and go with Vayrarathra's, since it was the first I encountered, it was supported by some Dzogchen teachers, and it excited me about Dzogchen.
Since that time, having read "You aee the Eyes of the World" from Longchenpa, Self-Liberation is no longer my "favorite" Dzogchen text but it continues to seem to be one of the three most important I know of, these two and the other one being the Bon text "Heart Drops of the Dharmakaya". I confess that my practical understanding of these texts remains small after about 10 years of studying Dzogchen on and off, but it does seem to me to remain one of the more important possible ways of facing the world constructively.
Vajranathana has continued his studies of Dzogchen (both in Tibetan Buddhism and Bon) and remained closely associated with
Namkai Norbu. My impression is that he is one of the most, if not the most, reputable scholar/translator of Dzogchen. His other translations include "The Golden Letters" and "The Cycle of Day and Night". I'd suggest reading "You are the eyes of the world" postponing the introduction and commentary but rather reading first the main text of "Self-liberation through seeing with naked awareness", also postponing its commentary and seeing what effect they have on you. If they make sense, you may be on your way to being benefited by Dzogchen in a way you could never have anticipated either yourself or by what modern day writers try to tell you. My bias is to trust the modern translators and ancient text writers for the time being and see where that leads me, because the translators may be constrained by the ancient texts and the ancient text writers may be had less to gain in worldly ways then some modern teachers.
Well, that's just my two cents on how I have approached Dzogchen. It isn't certain to me yet that anyone at any time has really applied these teachings constructively: it may be a well-meaning comfort system and it may be a long-lived deception. That it means something to indicate I am conscious in a way that seems incredibly creative, without boundaries, and with staggering presence I won't argue with, but that may be natural aspects of what we find as our consciousness and being in the world, it doesn't mean that anyone is a master of it or that it is some great perfection that already exists but for which I should pay people to confirm. Be wary and enjoy this creative ride and be glad, as "Self-Liberation through seeing with naked awareness" points out that your present thoughts will liberate of their own accord and not clutter your mind for too long.

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I stumbled on this oneReview Date: 2006-12-12
There is publishers note at the end of the story that explains this was actually an uncompleted work that the Reys carried out of Paris when the fled from the Germans in 1940. For some reason it was sent back for revision and it was forgotten probably due to the other Curious George stories. After Margret had passed, the manuscript and drawings were found and it was decided to publish the story 63 years after it was written.
Overall the story is on par with Curious George and it passed muster with my little girl.
A worthwhile addition to any child's library!
A PENGUIN TRAVELS THE WORLD & RETURNS HOMEReview Date: 2006-07-15
WhiteblackReview Date: 2001-04-24
A lost classic, found!!Review Date: 2001-05-23
A TreasureReview Date: 2000-12-15
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I'd have liked more photos of rail structures (Chicago was and probably remains the world's railroad capital), but it's a minor flaw. This is a superb book about a great city and its architectural past.