T Books

Great book about learning Word 97 annoyances. Complete coverage of these annoyances is followed by using VBA/Word as a solution to Word 97 annoyances. Very good introduction to VBA/Word. This book belongs on your bookshelf!
My only complaint is that the book should be bigger.

This is a fantastic book, and I would consider it essential to anyone who gets fustrated by Word's tendency to try to help you when you least want any help. Unfortunately the book is now about 3 years old, so some of the information in it no longer applies to Word 2000. You more or less have to determine which portions of the book are out-of-date and skip them. If Woody updates the book, I would buy it immediately.

...Why can't the decisions, rules and controls be mine? Having read this book, I now understand that defaults and standards aren't necessarily the last word. Helpful hints and shortcuts will make life easier for everyone. whether you only ever use word to dash off a letter or you regularly produce complex documants and tables. With a writing style of amiable sarcasm, Woody Leonhard has obviously learned his lessons the hard way. Don't make the same mistake - buy this book!

The chapter on Word macro viruses alone is by far the best treatment of the subject that I've seen anywhere.

This book gives a good explanation on Word 97 and how to use it. Ranging from general windows settings to visual basic for applications (VBA) users from almost any level can find useful advise in this book. Written in an enjoyable style it is an easy read for anyone with interest for word 97. Together with Bill Camarda's 'Using Microsoft Word 97' from QUE for reference/addition you should be able to create some fancy documents.

Jessica Care Moore is the best, I am a huge fan. Not only are both of her books awesome, but she is unbelievably down to earth person. I met her a few years back when she made one of her very few visits to SF. Both of her books are great buys, I have tremendous respect for her DIY spirit. The closed-minded mainstream was not publishing her so she started her own publishing company. Go Jessica!!:)

Thanks to everyone who supported this book and other work from jessica Care moore. The new book is coming soon, The Alphabet Verses The Ghetto!
The Words Don't Fit In My Mouth saved my life. If you enjoyed this read, I would suggest reading Fast Cities and Objects That Burn By Sharrif Simmons. Peace.

Jessica uses her words to caputre expressions and feelings with every poem. You move from one cycle to the next with anticipation.

Moore blows up the spot with her poetry! She speaks her mind and speaks it well. Her nonchalant attitude towards political correctness makes her thoughts more outrageous and vivid. The next Sanchez is on her way, so move!!!

Pure Passion and Perfection. Jessica has her own
Poetic Perfection. As a fellow writer from the
midwest, I applaud Jessica's passion, perseverance,
reverence for her art and love for her people. She's
a ball of fire, and God made her that way! Her words
jump out at you, they fill your ears, they dance around
you, dare you to question them. Sounds like truth, her
truth and the truth of so many of us: Black folks, women
folks, women artists, passionate people, visionaries and love makers. From one poetess from the midwest to another, Jessica, may your life be long, fruitful and ever
exploding from your creative vision! One love

With over 30 years of IC pain, I was tolerating only water and green beans until I read this book. The author, an IC sufferer and doctor, includes a wealth of suggestions which I immediately was easily able to incorporate into my diet and life style. Yes, the foods IC sufferers cannot tolerate are listed in her book which I found very helpful!

As a high school teacher and a mother of a medical doctor, the knowledge I acquired in this book led me to a FOOD SUPPLEMENT which has STOPPED my IC pain-it's been over 8 years that I have been taking this, not to mention no more neck and back pain, severe menstrual pain, a decrease in allergies, a clearer complexion, etc. YES! - A miracle food supplement for me! Prior to the discovery of this food supplement, my urologist offered an option of removing my bladder and wearing an external bag! I was about to give up teaching because I felt like a zombie from the IC pain that awakened me every hour during the night, let alone, all the trips to the lavatory in between every high school class period! The food/drink/vitamin information in this book and the food supplement I discovered have stopped the IC pain, as well as other pain.

What a fabulous domino effect! I started noticing that this same food supplement was stopping other pains! Prior to my taking this food supplement, the orthopedist recommended that I have neck and back surgery after years of recurrent episodes of excruciating pain when repeated physical therapy sessions and pain medications failed to provide relief. To avoid surgery, I went to a chiropractor for the first time in my life which continued for five years with therapy visits required every two months to stay pain free. I then went to a neurologist for a second opinion of the chiropractor's progress on my neck and back. The neurologist said I would always need to be under the chiropractor's care if I was to avoid the neck and back surgery . . . until the FOOD SUPPLEMENT stopped my neck and back pain! I have not seen my chiropractor in over 8 years or any other doctor for neck and back pain since taking this food supplement!!!

I take one tablet after breakfast every day and I am pain free!!! Basically, it is a naturally-occurring substance in everyone's body that feeds the nerve endings so that they are healthy and pain free; but, in some people this substance does not replenish itself as fast as the body expends it and, thus, the pain. This food supplement is a naturally-occurring source of organically-bound dietary sulfur that replenishes this deficit without side effects. It contains no solvents, sugar, salt, yeast, wheat, corn, dairy products, coloring, flavoring, or preservatives.

A well-known urogynecologist in Connecticut who sees many IC patients refers her IC patients to me to supply them with this food supplement.

...

Thank you, Dr. Gillespie, for the knowledge in your book is what led me to discover this food supplement which has returned me to a normal life!!! I have been able to continue teaching which has allowed me to provide the financial support to meet the educational needs of my son who is now a Physical Education teacher and my daughter who is graduating this May from the University of Connecticut Medical Center in Hartford, Connecticut, as a medical doctor and to support my husband as he was caught up in the corporate buyouts and found himself unemployed until he changed careers and is now a U.S. Post Office employee. I can only imagine where my family and I would be had I not read your book!

You will refer to her book over and over again - as I have!!!

I suffered from recurrent bladder infections and the excrutiating symptoms even without the presence of bacterial infection for many years. I had massive long term antibiotic therapy, surgical procedures and saw several urologists - all without relief. My mother gave me this book in 1988 and I am so grateful to her and to Dr. Gillespie. This book changed my life! I now understand my condition and can manage it. Many doctors are unaware of IC or believe it to be very rare (it's not as rare as they think!). I still get 1-2 infections a year, but that is heaven compared to what I used to suffer. I can't recommed this book highly enough!

I came across this book 10 years ago at a seminar and have been giving it to patients ever since. It is very well-written especially for the layman, providing numerous things to think about it in the face of chronic bladder problems. Being a chiropractor, I also found it fascinating that Dr. Gillespie basically spells out the whole theory behind chiropractic care when she cites that the number one cause of bladder and prostate problems is low back problems! Using diagrams she shows how the nerves enamating from the lumbar spine enervate these areas of the body. Though she doesn't mention chiropractic care in her book, I had to laugh when I saw that she had, however unwittingly, totally validated the science and theory of Chiropractic care. Whatever the underlying cause of your bladder problem, you are likely to find some help with this book.

This is a ground-breaking book written by a doctor who truly understands both bacterial and interstitial cystitis. Before the 1st edition of this book, the medical world was virtually silent on the subject, telling women it was all in their heads! Dr. Gillespie shows a deep understanding of the all-too-common and frequently mis-treated and/or over-medicated cystitis (urinary tract infection). Further, Dr. Gillespie virtually forced the medical world to learn about interstitial cystitis (IC) and to begin research into more humane and effective methods of treating it. Dr. G is a personal hero for me. Her book has provided guidance in my dealings with IC,where unfortunately most doctors still don't know what IC is. This book can help the patient to make decisions about treatments that can affect their body for many years to come. This book has helped me to minimize the occurrence of bacterial cystitis. And while my IC is incurable, this book has provided insight and helpful methods to make the condition less debilitating. Thanks for this ground-breaking book!!!

While the book does validate IC-which 10 years ago was relatively unknown, the treatments will not work for everyone. I believe everyone needs hope with this dreadful disease, and at a first pass, this book provides it. I must thank the doctor for that. I read the book, was a patient of the doctor, and followed the protocol for 2 years. ....

This book has been pretty helpful, my girlfriend and I enjoyed going through it and reading certain sections.
It's true, most of the subject matter isn't a walk on the beach, but it's good information to know and understand. Besides explaining the previously unmentionable, it also offers good suggestions as to what to say and do if you're in a situation covered in the book.
The language is plain english and slightly humorous (without damaging the credibility of the information)
The only reason it's not 5 stars is because the book skipped one or two particular things we, as a couple, were looking for.

As someone who is active in the Endometriosis community, one of the most common problems women come across is explaining Endometriosis to their husbands or boyfriend. Since Endometriosis can cause painful sex, infertility, and other possible relationship problems, the disease can cause problems for both men and women. This book offered one of the best explanations of Endometriosis to men that I have ever seen. It does not go into too much detail, but it goes in enough detail that it allows men to really understand the full nature of this awful disease.

I found 'Your Guy's Guide to Gynocology' witty, informative and a big help in understanding the fairer sex. This should be required reading for every bloke interested in improving his relationships with women. Bekkar and Wahn deserve a medal.

Dr. Wahn, one of the authors of "Your Guys Guide to Gynecology",is my personal Gynecologist and for that reason I bought the book. Thinking that I knew everything in the book, I read it anyway. I found it not only to be informative, and humorous for men, but I also learned things that I didn't know.I think that this book should be a required reading for High School Seniors, both male and female.

The amazing fact about this book is that I learned a lot about a subject I thought I already knew a lot.It is fun to read and the more you read the more fun you will have in using or living your gained knowledge.I am more sensible towards my girlfriends feelings which gives me a better feeling,too.This book is definitively a recommendation for both sexes,because there are always two involved in a relationship. Thank you for teaching me!

All Thimberries quilt books are well written with clear instructions and this one is no exception. I particularly like the variety of projects it contains.

Easy instructions - beautiful pictures - pieced & appliqued blocks - good tips - great value

When I can, I take a book out of the library before I commit my hard-earned money to a quilting book. Some books, after all, are great for read-once inspiration. Other books simply demand that you get your own copy, because it's earned a spot on your shelf.

I've been working with The Thimbleberries Guide for Weekend Quilters for the last couple of weeks, courtesy of the Scottsdale Library, and I'm just finishing up one of the quilt projects. I'm probably going to order my own copy of the book; but the key word is "probably" (as opposed to "definitely, I'm doing it now!"). It has some compelling features... though it's not perfect, either.

Let's start with the good stuff. The 25 projects in this book are mostly full size (double and queen-sized) quilts, though there are several smaller quilts (such as the one I chose, a table runner). Most have an accompanying project, such as pillowcases to go with the quilt, or a fabric-trimmed rug.

Not all of them are gorgeous, but none of them are lame. The designs are primarily using traditional blocks, such as flying geese, though a few projects also incorporate applique. While the quilts aren't labeled for expected skill, they all seemed pretty straightforward to this still-a-beginner.

One thing I *love* about the book -- and which earned it a star all on its own -- is that each project is shown with a color photo and matching quilt diagram, _plus_ another picture showing the same quilt done in different colors. That works wonders, when you're trying to visualize how this quilt will look with the fabrics you already have in your stash.

Each project is laid out in sections, to accomodate the premise of the busy weekend quilter who can grab time in small chunks. That's a strengh of the book, but it also contributes to its weakness. (At least for me; it may work exactly the way you prefer.)

Every project gives a complete list of fabric you'll need (1/2 yard gold print, 5/8 yard red print, etc.); that's standard. However, most quilt books have you cut all the fabric in one fell swoop, so you can get done with that task and put away the rotary cutter. Instead, this book treats each part of the project (cutting the blocks, making the border, etc.) as a separate project. You cut out the fabric for the blocks, then piece them. THEN you cut out the fabric for the quilt center, and piece that. Then you cut for the border, etc.

If you're really working on the weekend-quilter schedule -- just a little bit at a time -- maybe this works for you. In my case, I found it irritating. I had to leave my entire setup spread up (on the dining room table, as it happens) over the course of most of a week, as I wanted to get this silly little table runner done (in addition to working 60 hours a week). I'd rather have done ALL the cutting, then tackled the piecing. Which, of course, I could certainly have done, if I had realized the non-standard way the book presents the project. Instead, I kept being surprised that I had to cut stuff AGAIN! If you know this ahead of time, it may be less annoying; you'll expect it.

Overall, however, this is a very good book. The author is cognizant that you have limited time, and has designed a book full of attractive, do-able quilts that you can be proud of.

If you love Thimbleberries, you'll find this book to be an essential component in your quilting library. Although several of the patterns are of the traditional design we all love about Thimbleberries, Lynette explores diverse ways to make these quilts uniquely yours.

This book is full of fast and easy and well as advanced projects which are all absolutely beautiful. I highly recommend this book to beginning quilters as well as advanced.

Author Janice T. Connell has put out another excellent book called, Angel Power. Anyone who loves Angels or has ever been interested in learning more about them should read this book. God's Angel Power has been finely woven thoughout the history of mankind with special help and blessings from all the Nine Choirs of Angels, in decending order. It opens your eyes to the importance Angels play in God's divine plan for mankind. They are our friends, helpers, comforters, protecting warriors against evil, and so much more. Tap into Angel Power and discover the peace it brings.

This book actually changed my life. The stories, prayers, and knowledge of the angelic world set my imagination and heart on fire. I thought that only happened to great saints! I discovered that, like God, the angels are humble and powerful. We must be wise enough to invite them in to our lives and cooperate with their holy inspirations. Don't wait another day.

This is a good introduction to angels. It includes a description of the different levels of angels, their powers and abilities. But the best part is that the author provides steps that will help you to start accessing the power of angels in your own life. She also gives specific accounts of how angels have helped in other peoples lives. After reading this book you will realize that angels can help us in everything that we do; we just have to open our hearts and mind to them. They are there waiting for us to recognize their presence, and ask for their help.

Reading this book along with a few others of Ms. Connell, I expected to learn the about the angels as was promised. Beyond that, to this day, a decade later, some of the anecdotes from this book continue to resound in my head in hard times and remind me to pray for assistance. This book has forever changed how I feel - that I'm never alone because the angels are all around us. Ms. Connell writes powerfully on her topics. Her books have truly put me on a path and continued to fuel me to walk towards God.

This is a good introduction to angels. It includes a description of the different levels of angels, their powers and abilities. But the best part is that the author provides steps that will help you to start accessing the power of angels in your own life. She also gives specific accounts of how angels have helped in other peoples lives. After reading this book you will realize that angels can help us in everything that we do; we just have to open our hearts and mind to them. They are there waiting for us to recognize their presence, and ask for their help.

Anger, Acknowledgement, and Acceptance (Blatant Honesty) is a wonderful book. I have not been able to put it down. I constantly go back to the book and re-read because it makes one think (I keep it close at hand). A few days after the World Trade Center tragedy on September 11th, as I was reading the book, I read the page titled "Culture's Destroyer". It has helped me to cope with the pain of what happened. The book is wonderful! A must read for everyone.

THE BOOK ANGER, ACKNOWLEDGEMENT AND ACCEPTANCE: BLATANT HONESTY BY E.T. DAVIS IS JUST THAT, THE WINDS OF CHANGE. WE OPEN AAABH IN THE MIDDLE OF ANGER, OPEN HOSTILITY AND DOWNRIGHT EVIL FEELINGS. IT SHOWS A SPIRIT OF NOT TRUSTING, OF BEING DOWNTRODDEN AND BEATEN QUITE OFTEN. IT SHOWS A SPIRIT OF NOT TAKING ANY MORE, THE ESSENCE OF TRUE ANGER OVER LIFE AND HOW IT HAS BEEN DEALT OUT. AS WE GO ON WE SEE THE CHANGING OF THE SPIRIT. THE WINDS BEGINNING TO TURN AS A SHIP SLOWLY TURNS IN THE OCEAN. NOT A FAST NECK BREAK TURN, BUT A SLOW STEADY TURN AND A CHANGE OF DIRECTION OR THE WINDS OF CHANGE. MR. DAVIS MAY BE TALKING OF HIMSELF, HOWEVER, EACH AND EVERYONE OF US WHO HAVE READ THIS BOOK CAN ATTEST TO AT LEAST ONE VERSE IN THIS BOOK. KUDOES TO MR. DAVIS FOR OPENING HIS WORLD TO US. TO SHARE THE SPIRITS AND FEELINGS WE ALL HAVE HAD AT ONE TIME OR ANTOHER IN OUR OWN LIVES. TO SHARE HIS WINDS OF CHANGE.

People's lives were changed in so many ways because of what was referred to as the "Apartheid Regine" in South Africa. Yet all over the world people experienced such otrocities, but to place them into words as beautifully and touching as the author is no easy mission.

I was one of the first people to receive a copy of this book. Some I could identify with. With tears in my eyes, because of the hurt bestowed upon all South Africans and the "coloured" folk worldwide, not realizing how demoralizing it was, yet that made us a stronger people. I could not think that a man such as this could have such tenderness in his words.

EVERY poem is unique in it's own right. I will even go to the lenght of saying they are powerful and heart wrenching. To me, the book makes one realize that we are not alone. Oppression is something that so many of us face. Alll over the world people are discriminated against. "Step Into Our World" is the very first poem in this compilation. I suggest this poem be read by those who have not "walked a mile in our shoes".

I am from a world where I was discriminated against. A world where I am too white to be black, but too black to be white. I am what is considered in South Africa as "coloured", a limbo in society.

This book will be a hit with many, if not all, South Africans, as still today not all whites know the extent of humiliation and embarassment, hurt and emotional pain they bestowed upon us. Some will blissfully remain ignorant.

This book comes from a person whom seems like a tough and rugged man. Yet, he is a gentle giant; am man not afraid to express emotions. He is a man whom has truly "Touched My Soul".

In just a few pages, one must see the world as the media does not portray. Even in the midst of calamity, beauty is found in the author's portrayal of life.

Wonderfully expression of emotions. The author has invited us into his world, mind, heart and soul. Very thought provoking. I was deeply moved with each poem. This is truly a must read again and again,...you are brillant and I thank you so much for this collection of poems.

I REALLY liked the first book in the Bethany series. I have read it five or six times and I am still not tired of it. The book really taught me a lot about the Bible and things that go on 'behind the scenes.' I liked learning things that aren't taught much these days. I can't wait until other books in the Bethany series are out. Sarah, age 11

I am 11 years old and in the fifth grade. I love this book because it is interesting and exciting. It challenges me to learn more about the Bible and the Old Testament. It is a story about a girl named Bethany and her experience with meeting an angel. It is fun for me to read about a girl close to my age traveling around with an angel and learning all about the Old Testament like it was happening today. I would recommend this book for kids my age. I can't wait to read Mr. Kearse's next book. He is the best!
Anna Leigh (11)

Kearse has developed a great adventure story that bridges the secular with the spiritual in a powerful fashion. Young Bethany Clarke has a burning desire for a cute puppy dog, but can't get one because of a family secret that causes a lot of tension before she launches into her time-travel journey where her dream of owning a dog comes true. Back in time she experiences a host of characters who stretch her mind and strengthen her beliefs. Whether it's her angel friend, Gabriel, her doggy buddy, Oba, or the mysterious character, the "Old Woman I Know", the reader is sure to connect with this book that explores the power of faith and relationships. An outstanding book for the whole family to read and enjoy!No Time To Kill

Bethany is a great book for children who can read up to about age 15. It is also excellent for teachers who plan to teach sunday school to children of all ages. Bethany is even interesting for adults. Its a very clever and interesting story that takes a young girl and her dog on a journey through the Old Testament. I would highly recommend it for all faiths and particularly Jews and Christians.

I never knew learning about the bible could be so much fun. While reading the book I did'nt even realize that I was learning. I would recomend this book to people who love to read a good adventure. I first read the book when I was in fifth and sixth grade and now that I am in going into seventh grade I realize how much it helped me understand more about the bible. Mr. Kearse was my sunday school teacher and I absolutely loved what he taught us. This book is great because it is the kind of thing Mr. Kearse taught and a great adventure.

THIS BOOK HAD YOU HOOK FROM BEGINNING TO END. YOU HAVE LISA WHO IS A GOOD CHICK HE WANTS NOTHING BUT FOR HER MAN TO STAY OUT F JAIL AND DO AWAY WITH THE STREET LIFE. BUT THEIR IS ONE SECRET THAT SHE IS KEEPING FROM HER MAN THAT SOONS SURFACE AND HER WORLD IS TURN UP SIDE DOWN BY CHINO AND DONNELL.I AM LOOKING FOWARD TO PART 2 OF THIS BOOK

I can't wait for the sequel. This book kept me interested in the story the whole time. I couldn't wait to get to the end because I knew it would surprise me...and it did.

Betrayal of a Hustler was an excellent written book. This book had excitement, a whole lot of drama, suspense, greed, love, anger, peace and betrayal. This book kept you on edge of your seats that you didn't want to put the book down. You were very eager to find out what happened next and to whom. The author really put her heart and soul into this book. The characters were so well portrayed that you can relate to this book through real life experiences. I give praise to the way the author portrayed the mother's in the book praying for their children's saftey. Discussing this with others, you are amazed at how you get different opinions of what is going to happen next in the second book. I can't wait until the second part comes out, I know it will be on fire also.

BLUNT, God has truly blessed you with such an amazing gift for writing. Keep the books coming and keep working towards your dream! I know that every book you write will be a best seller also. Keep your light shinning and keep reaching for your goals, dreams and most of all the stars.
God Bless, Janice T. Brewer

It has been a long time since I picked up a book that I COULD NOT put down until I finished! It had me on the edge the entire way through! Great storyline with interesting and very real characters; B.L.U.N.T. understands the world she writes about and makes the reader feel like a part of it. I must admit, the ending threw me completely off...I'm excited to see what happens in part II. Highly recommended.

B.L.U.N.T. has certainly marked her spot on the urban literary scene. The first in a trilogy, "Betrayal Of A Hustler" is an exceptionally good tale. Reminding us that no matter how rich and powerful a hustler becomes there is always a sad price to pay.
Written with style, this tale tells of friendship, betrayal, love and power. The characters that are behind the excellent cover of this book have their own magnetism that will draw you deep into the pages.

B.L.U.N.T. girl don't keep us waiting too long for the next installment.

Blindedsided helped me think about the many "What Ifs" for emergencies. It helped me during the planning process for our Emergency Plan for my college. All emergency managers should read this book at least once and keep it on their shelf.

This book is invalualble in any business continuity professional's library. It is an excellennt, and detailed reference on how to plan and execute crisis communications that show "Control, Confidence, Care, and Concern". For anybody studying for the CBCP or other certifications, this book is a must read. This book is a very practical tool to use and includes examples of what to do and say, and what not to do and say.

I am a PMP, a CISSP, and am preparing for my CBCP. I feel that this book has given me an edge in the "Crisis Communications" professional practice area for the exam. I highly recommend this book.

This is a terrific book that will help anyone in a management position better prepare for a crisis. I believe it is the best book I have read on the subject - most tend to be dry and technical, but this was actually hard to put down. The combination of advice from actual crisis Mr. Blythe has responded to along with a systematic approach to preparing for a crisis before it happens is both practical and insightful.

This is a very unique and practical book with a singular purpose - to help you answer the question from a workplace preparedness perspective: `What should your company do when something highly unexpected happens - like the September 11 attacks or a Hurricane?'

This book is full of practical advice that is split into two parts. The first part deals with Response and the second part deals with Preparedness. None of us imagines that something bad could happen at our workplace but everyday it happens in somebody's workplace. So why can't it happen in yours? And the answer is that it can happen anywhere so it really helps to be prepared.

As you read the book, you will encounter lists after lists of a step by step approach to a particular issue associated with disasters at your workplace. For example - pages 30 to 33 address how to immediately respond to such a disastrous event with a checklist of descriptions followed by a giant checklist of all the actions you need to take.

I was at first hesitant to read this book as I didn't really see it as something requiring my immediate attention but if I waited till I needed this book, it would be too late. So I decided to finally pick up this book and started skimming it. That's when I realized that one can't afford to wait to read a book of this nature. You are better off reading it right away so you don't have to scramble to find it when you really need it!

This book is about being prepared so if you own a business or manage a workplace this book is necessary reading. The author is an experienced Crisis Management professional that has helped businesses handle many high profile disasters like the World Trade Center bombing in 1993 and Hurricane Andrew. So the information is coming from a highly credible source who now has over a 1,000 clients that utilize his services.

Disaster recovery planning is traditionally focused on finding an alternative worksite, getting the necessary computer systems back up and running and giving employees the equipment they need to get back to work. Unfortunately, the employees themselves have often been overlooked or treated like any other resource necessary to get the job done. It generally takes an actual crisis to expose this falicy and point out to management and disaster recovery planners how very different the human element really is. This book is by far the best "How To Do It" book to come out in years on this most important of issues in disaster recovery planning and crisis management. It is laid out in a logical and progressive manner and leaves no stone unturned in addressing the most important issues of how do we get the people back to work. No tricks here, no management prospective, just genuine concern for the physical, mental, and emotional well- being of our fellow human beings. This is a must-read if you're serious about doing a complete job in the area of disaster recovery planning and crisis management.